Office manager jobs in Richmond, VA - 109 jobs

*Responsibilities/Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually, or as needed)* • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. • Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. • Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. • Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. • Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. *Clinical and Individuals Served Care Responsibilities:* • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. • Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. • Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required • Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. *Education & Qualifications:* • A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. • 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. • 1-2 years' previous management or supervisory experience preferred.

You answer phones like a pro, juggle details without breaking a sweat, and make people feel instantly welcome. As our Front Desk Administrator, you'll be the heartbeat of the office-supporting leadership, HR, and daily operations while delivering an exceptional experience to everyone who walks through the door. Serves as the face of the company by providing an excellent impression to callers and visitors and directing them appropriately by phone or in person. Support administrative duties in the office and ensure that office is operating smoothly. Provide administrative support to Senior Leadership. Provide general administrative support for Human Resources. Essential Duties and Responsibilities: Administrative Support (75%) Answer telephone, screen, and direct calls Greet and assist visitors to appropriate destination Effectively oversee the front entrance and prioritize daily visitor/vendor schedules and tasks Awareness of employee availability to better assist visitors and callers Maintain responsibility for general office upkeep and “look and feel” Monitor and maintain inventory of necessary office supplies; order supplies as needed to keep basic supplies stocked, and to fulfill special requests from staff. Utilize Corporate Credit Card to purchase supplies, food and items necessary for office, kitchen, daily operations, events and meetings Keep kitchen areas stocked, clean, and functional Assist HR team with maintaining accurate physical filing systems including new hire paperwork, medical clearance documents, and moving terminated employee files Send out mass mailings including required HR disclosure paperwork Facilitate arrangements for sales and marketing conferences including shipping equipment and marketing materials as requested Maintain inventory of marketing materials Serve as the key point of contact for main office vendors, such as maintenance, mailing, supplies, equipment repair and anything building & office related Monitor office machines and systems, and problem-solve issues as needed (including copiers, conference room scheduling, etc) Receive deliveries, sort and distribute incoming mail and handle outgoing packages including scheduling pickups Assists with onboarding new employees with workspace set-up and providing corporate apparel Other administrative duties as assigned Event Planning (25%) Assist Executive Assistant arranging event services for monthly and annual planning meetings, company Christmas party, and other events as determined by CEO. Includes logistical research and planning, day-of support, and timely event expense submissions. Coordinate food, beverages and other necessary items for onsite company meetings and events Other event planning duties as assigned Skills and Abilities Required: Excellent verbal and written communication skills Professional presentation and appearance Customer service orientated Positive attitude Strong organizational and planning skills Attention to detail Advanced Microsoft Office Suite computer skills Interpersonal skills in order to deal effectively with a variety of people Ability to relate and communicate with employees at all levels within the organization Ability to multi-task and work in a fast-paced environment Reliable and flexible Contacts: Significant daily contact with both internal and external customers, vendors, etc. Provide occasional administrative support for Richmond based leadership team, HR and visiting Sr. Leaders when needed Daily contact with Richmond based personnel Decision/Judgment: Independent judgment is used regarding day-to-day processes and procedures Guidance from management is provided for matters involving money, or for issues that will have a broad or company-wide impact Decisions are guided by a general understanding of the company's mission, vision, values, standards of operation and mutually determined strategies and objectives Effort/Working Conditions: Job is performed in a typical office environment, with no unusual physical requirements Some flexibility is required including occasional overtime to meet seasonal or other peak workload demands Onsite position Education and Experience Required: Bachelor's degree or equivalent knowledge is preferred but not required Related experience of at least 1 year is required Previous experience in an Administrative Assistant or similar role desired On the job training for a person with the required education and experience will take approximately 3-6 months

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk situations. Coordinates blocking of rooms. Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations Ensures recognition of employees is taking place across areas of responsibility. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures staff communicates effectively with the Housekeeping team. Maintains productive relationship with Valet Parking provider. Regularly reviews department budget to meet budgeted wages and general expenses. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues. Acts as Manager on Duty as required. Works nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.) Minimum of High School education, post-high school education preferred KNOWLEDGE, SKILLS AND ABILITIES Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills In-depth knowledge of hotel Front Desk operations *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk situations. Coordinates blocking of rooms. Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations Ensures recognition of employees is taking place across areas of responsibility. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures staff communicates effectively with the Housekeeping team. Maintains productive relationship with Valet Parking provider. Regularly reviews department budget to meet budgeted wages and general expenses. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues. Acts as Manager on Duty as required. Works nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.) Minimum of High School education, post-high school education preferred KNOWLEDGE, SKILLS AND ABILITIES Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills In-depth knowledge of hotel Front Desk operations *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

August Healthcare at Richmond Offers: Competitive Pay! Matching 401K up to $2,000.00 per year! Paid Holidays! Paid Time Off (Vacation as well as sick days in one) Health, Dental, Vision, and Aflac insurance offered. The primary purpose of your position is to ensure that residents have a payer source and remain paying customers. Delegation of Authority As Business Office Manager you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Job Function Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Duties and Responsibilities Administrative Functions Meeting with all new admissions (resident or family) to explain financial obligations Ensure that private pay arrangements are This includes maintaining dialog with responsible party prior to residents converting from any other payer source. For Medicaid pending residents, obtain information needed to file a complete Medicaid application in a timely manner Submit Medicaid applications in a timely manner Submit Medicaid recertification in a timely manner Follow up on any communication from Medicaid office in a timely manner Communicate with Medicaid caseworker on a regular basis to assure all documentation is submitted for Maintain regular communication with the Global Billing office including copying all documentation to the Global office upon receipt and reporting all conversations with caseworkers and responsible Address income payment with residents/responsible party; obtain direct deposit and when rep payee is needed file rep payee with Social Security office Prepare daily bank deposits for operating and trust Maintain, secure, and update residents' financial Ensure that resident distributions of quarterly Personnel Needs Allowances (PNA) statements are properly Develop and maintain a good working rapport with other departments within the Facility, to assure that patient status is up to date Perform other related duties as assigned by the Staff Development Serve as Facility liaison for accounts receivable issues including collection of payment within the Answer telephone inquiries concerning Medicaid Prepare written correspondence, as necessary. Retrieve Medicaid records when requested by authorized personnel (i.e., physicians, nurses, government agencies and personnel, etc.) Assure that Medicaid records taken from the department are signed out and signed in upon return to the Agree not to disclose residents' protected health information and promptly report suspected or known violations of such disclosure to the Administrator. Report any known or suspected unauthorized attempt to access to residents' Medicaid Assume the administrative authority, responsibility, and accountability of performing the assigned duties of this Collect, assemble, and compile records for committee review and prepare reports for staff and other committees, as Committee Functions Attend and participate in mandatory Facility in service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.). Attend and participate in workshops, seminars, , as approved. Safety, Equipment and Supply Functions Report all unsafe and hazardous conditions, defective equipment, , to your supervisor immediately. Ensure supplies have been replenished in work areas, as Assure that work assignment areas are clean and records, files, etc., are properly stored before leaving such areas on breaks, end of workday, etc. Resident Rights Maintain a written record of the resident's complaints and/or grievances that indicates the action taken to resolve the complaint and the current status of the complaint. Report all allegations of resident abuse and/or misappropriation of resident Must adhere to all HIPAA Working Conditions Works in office areas as well as throughout the Attends and participates in continuing educational Is involved with physicians, residents, personnel, visitors, government agencies or personnel, etc., under all conditions and circumstances. Communicates with nursing personnel, and other department Education Must possess a high school diploma or Prefer Bachelor of Science degree in accounting. Experience At a minimum two years related administrative and clerical Specific Requirements Must be computer literate (MS Excel, Word, PowerPoint skills). Must be able understand the English Must possess the ability to make independent decisions when circumstances warrant such Must possess the ability to deal tactfully with personnel, residents, visitors and the general Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing Be able to follow written and oral Be knowledgeable in computers, data retrieval, input and output functions, Physical and Sensory Requirements (With or Without a Reasonable Accommodation) Must be able to move intermittently throughout the Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. Must meet the general health requirements set forth by the policies of this Facility, which may include a medical and physical examination. Based on the Occupational Safety and Health Administration's Guidelines for Nursing Homes Ergonomics for the Prevention of Musculoskeletal Disorders and the American Conference Governmental Industrial Hygienists' Threshold Limit Values for Lifting the Facility has identified that this job may require the lifting of residents, equipment, or other objects. Accordingly, this job may require a minimum of 5 pounds and a maximum of 25 pounds lifting, periodically and or as needed.

We are seeking an enthusiastic and energetic Workplace Coordinator to join our Richmond office. The ideal candidate is well-organized, adaptable, and an active thinker who always seeks the best approach. The Workplace Coordinator must be able to work independently and enjoy the administrative challenges of supporting a diverse team including senior leadership and multiple departments. In coordination with the leadership team, the Workplace Coordinator is responsible for overseeing the day-to-day operations and community engagement for the Richmond office. SCHEDULE This is a part time position - approximately 24-32 hours per week. This could increase over time depending on the preferences of the person in the role and business needs. Days/hours could vary depending on candidate preferences and business needs but there will need to be some flexibility. This role is onsite. RESPONSIBILITIES Provide operational and logistical support to the Richmond Office. Be the first point of contact for both internal and external parties. Deliver exceptional service to all internal and external clients and visitors. Organize travel needs and prepare detailed travel itineraries for Richmond leadership using Clark's travel site - Egencia. Handle event planning to include involvement with volunteering initiatives, office parties, social events, all-hands meetings, and new hire orientation coordination. Inventory, track, and order office and kitchen supplies; ensure workspace and kitchen are neat, clean, & organized. Manage invoicing and expenses via the Coupa system to include VP-level expense reports. Oversee various vendors and related duties including maintenance, mailing/deliveries, office supplies, equipment, furniture, catering & food/beverage, office cleaning, and errands. Property Management Liaison. Ensure rent & utilities are being paid, manage access to parking and suite. Maintain office security by following safety procedures and controlling access via the reception desk (manage logbook, issue vendor keys). Provide an exceptional workplace experience - from answering the main line to greeting someone at the front door. Communicate all internal messaging related to the daily operations of the Richmond office and region. Handle internal meetings as well as conference room coordination and support. Prioritize and manage multiple projects simultaneously. Maintain accurate documentation and filing systems. Other duties may be assigned, as necessary. QUALIFICATIONS Demonstrated ability to 'think on your feet' and solve problems. Personal confidence and a passion for customer service. Can-do attitude with superior organizational skills and accuracy. Ability to maintain confidentiality in all aspects of job responsibilities. Clear and concise written and verbal communication skills. Ability to juggle multiple competing priorities under deadlines. Must be advanced in Microsoft Office applications. Google Suite is a plus. Ability to navigate online platforms, such as Workday, Salesforce, Coupa, & Egencia. Ability and willingness to work occasional early mornings, evenings, and/or weekends as needed. Alignment to Clark Standards of Excellence: self-motivated, results oriented, adaptable, team player, accountable, ethical, innovative, resilient, builds relationships, builds people/teams and followership, sets direction and executes

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) The Manager of Case Management will oversee the daily operations of the Care Coordination Department. The right candidate will serve as a resource and provide leadership assistance to achieve departmental goals. The right candidate will have extensive knowledge in the area of case management and utilization management. They must have a working knowledge of hospital operations and community resources. Requires excellent leadership skills and an ability to interact well across departments and the facility. Requirements: -At least 5 years of clinical experience as a registered nurse in an acute care setting three of which include case management or utilization management. -At least two years of prior supervisory experience required. Requires critical thinking, communication, influence, decision-making, analytical and flexibility skills to make optimal decisions. -NYS RN License-required -BSN-required -MSN-preferred -PRI Certification-required -CCM preferred Salary Range: $120,000 - $135,000 Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job DescriptionBenefits: 401(k) matching Bonus based on performance Employee discounts Health insurance Paid time off Job Responsibilities Staff Management: Hiring, training, scheduling, directing, and supervising office staff. Patient Relations: Greeting patients, resolving complaints, overseeing appointment scheduling. Financial Oversight: Handling billing, payroll, processing insurance claims, and maintaining the practices budget and accounts. Regulatory Compliance: Ensuring compliance with OSHA, HIPAA, state, and federal regulations. Office Operations: Maintaining and updating patient records, managing supplies and inventory, and implementing office procedures. Marketing & Communication: Managing public relations, marketing efforts, and internal/external communications. Education and Experience Requirements High school diploma or equivalent; an associates or bachelors degree in business or healthcare administration is often preferred. Several years of experience in dental or medical office administration is often required. Training or certification in dental office management or healthcare administration may be advantageous. Essential Skills Leadership: Ability to inspire and motivate staff while managing difficult situations. Communication: Clear verbal and written communication with patients, staff, and vendors. Customer Service: Professional and patient-focused attitude. Organizational Skills: Managing schedules, files, financial records, and multitasking effectively. Technical Skills: Proficiency in dental software for scheduling, billing, and recordkeeping. Problem-Solving: Ability to resolve issues efficiently and diplomatically. Additional Qualifications Experience with electronic health record systems and comprehensive knowledge of dental terminology and procedure codes is often expected. Some employers may prefer candidates with marketing, technology management, or HR skills.

Job DescriptionBenefits: 401(k) Company parties Opportunity for advancement Paid time off Training & development Tuition assistance Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Tuition Reimbursement Life Insurance Paid Time Off Job Summary We are seeking a Day Support Assistant Manager to join our team! As the Day Support Assistant Manager, you will oversee the daily operations and activities of a day program, including supervising all programs and activities within the program and working closely with the program manager to ensure everyone is compliant with state and federal regulations. The ideal candidate has excellent communication and interpersonal skills, demonstrable experience in management, and a familiarity with federal and state regulations when it comes to Day services and social services. Responsibilities Oversee daily operations of the day support program Work closely with the program manager to ensure all needs are being met Maintain compliance with all state and federal regulations and guidelines Schedule clients Activities Maintain facility health and safety protocols. Qualifications Demonstrated experience with management desired Strong familiarity with regulations on day support programs A valid VA driver's license Strong time management and organizational skills Strong communication and interpersonal skills Team Player

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Supervisor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations. Assign specific duties to staff for efficient operation of department. Assist in training new associates and cross-training existing associates. Assist in interviewing and hiring new associates for the department. Promote teamwork and associate morale. Treat people with respect. Recognize associate successes. Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers. Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk situations. Coordinates blocking of rooms. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Notify Maintenance Department of any maintenance issues. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment. Acts as Manager on Duty as required. Work nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE In-depth knowledge of hotel Front Desk operations Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Team player Ability to exceed expectations of guests Hilton Experience a plus! *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.

The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote

Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a full-time Office Supervisor to join our team in Stony Point, VA. The schedule is Monday - Friday from 7:30 AM - 4:00 PM with the ability to flex as needed to support office needs from 6:45 AM - 5:30 PM. Occasional weekends and holidays are required. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Office Supervisor is responsible for: Provides management and direction for the office in all areas of local operations including employee supervision, training and development, patient satisfaction, quality assurance, financial integrity of the assigned site, and facility appearance & maintenance Organizes the responsibilities of assigned staff to increase efficiency and best utilize the staffs' skills and abilities Coordinates and facilitates the effective delivery of patient services within the assigned work area by regularly monitoring patient flow and program operations Works in close collaboration with the Regional Executive Director and other members of the management team to promote open communication to help ensure the delivery of the highest quality care to all patients and to facilitate revenue growth for the Practice Ensures that employees are compliant with the Company policies Sets goals for assigned staff and motivates staff to accomplish the goals Supervises and redirects assigned staff as needed to improve operational efficiencies and service delivery Writes and administers performance appraisal evaluations for assigned staff What You'll Bring: The skills and education we need are: Associates degree in Business Administration or other relevant field required; Bachelors' degree strongly preferred. Minimum 3 years' experience in healthcare industry. Prior Supervisory/Management experience and demonstrated leadership qualities. Experience managing a team of people for maximum performance. Strong computer proficiency including experience with MS Office Suite. Financial background & prior experience such as a background with developing and maintaining budgets and general accounting. Ability to work as part of a multi-disciplinary team and promote team building. Excellent interpersonal skills and ability to build and maintain effective working relationships. Excellent communication skills. Demonstrated expertise in continuous quality improvement, customer service, and team building. Strong conflict resolution skills. Must have high bias for action and thoroughness, and ability to cultivate a high level of team synergy. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Title: Business Manager - DR022 State Role Title: 19223 Hiring Range: $90,000 - $95,000 Pay Band: 5 Recruitment Type: General Public - G Job Duties The Department of General Services seeks to hire a Business Manager to serve the Division of Real Estate Services (DRES). DRES supports state departments, agencies, and institutions and their public missions by providing high quality real estate that is cost effective and functionally efficient. DRES also manages the Commonwealth's broad real estate portfolio, ensuring compliance with applicable laws, policies, procedures, guidelines, and best practices. This position provides general business management and oversight of the DGS DRES Lease Administration Team and administers the portfolio of DGS leases which currently includes approximately 550 office leases having $6.5 million in monthly rent expense. Also, the position provides financial and budget information to DGS management, the DGS Office of Fiscal Services and DGS Budget Office. We've got great benefits! DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. Additionally, DGS is a qualifying employer for the Public Service Loan Forgiveness Program. This position will be located in Richmond, Virginia and must report on-site. This position is eligible for a hybrid telework schedule (telework up to 2 days*/week) upon completion of an approved telework agreement. Minimum Qualifications • Ability to perform financial analysis of lease and purchase transactions including the ability to thoroughly understand leases and other legal documents • Ability to reconcile lease and construction related billings against contract provisions and to allocate costs based on square footage or other appropriate drivers • Ability to negotiate with landlords, property managers and contractors to resolve disputes assuring a professional tenant/landlord relationship. • Ability to prepare all documentation and records required for lease and contract administration. • Knowledge of program budget planning and development and analysis of cost deviations. • Ability to manage multiple priorities within a fast-paced environment. • Excellent interpersonal skills and ability to effectively communicate with different levels of management and staff. • Highly skilled in the use of PC's (Microsoft Office Products). • Knowledge and use of a database management system or a billing management system. • Experience in public administration, real estate, business, economics or a related field • Experience in accounting, financial analysis, or budget planning and development • Experience in lease administration or property management • Experience managing staff Additional Considerations • Experience performing financial analysis of lease and purchase transactions • Experience processing and interpreting legal documents • Experience reconciling lease and construction related billings against contract provisions and to allocate costs based on square footage or other appropriate drivers • Experience negotiating with landlords, property managers and contractors to resolve disputes assuring a professional tenant/landlord relationship. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. The selected candidate must pass a criminal background check. Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights. Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. Notice: DGS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. Fax, e-mail or mail applications will not be accepted. The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. For assistance or computer access, please visit your local Virginia Employment Office or contact our office ********************* or ************. Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time. The Virginia Department of General Services is an equal opportunity employer. Minorities, individuals with disabilities, Veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply. Applicants in need of accommodation during the application and/or interview process may contact DGS at ************ for assistance. Contact Information Name: Human Resources Phone: ************ Email: ********************* In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

We are looking for a highly organized and detail-oriented Healthcare Office Manager to lead and manage administrative operations in Kilmarnock, Virginia. This position requires excellent leadership skills, experience in healthcare administration, and the ability to streamline office functions effectively. Responsibilities: Manage daily office operations and administrative tasks. Oversee staff schedules, performance, and training. Ensure compliance with healthcare regulations and office policies. Maintain records, billing, and documentation processes. Coordinate communication between medical staff and patients. Requirements: Bachelor's degree in healthcare administration or related field (preferred). Minimum of 2 years of office management experience in a healthcare setting. Strong leadership and problem-solving skills. Proficiency in office software and electronic medical records (EMR) systems. Benefits: Competitive salary. Comprehensive benefits package. Opportunity to make a significant impact in the healthcare industry. Apply now and become an integral part of our healthcare team. View all jobs at this company

Job Description YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism and integrity as we work towards providing world-class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission! You'll love working for us because: The People! You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. POSITION OVERVIEW The position involves a high level of guest interaction and serves as the first point of contact for all guests. The Front Desk Supervisor is responsible for assisting guests with check-in and check-out, answering and processing phone calls, and resolving guest concerns to ensure complete satisfaction. This role oversees front office operations to promote profitability, cost control, and exceptional service. Responsibilities also include managing room reservations, front office systems, supply inventories, staff scheduling, forecasting, and departmental budgeting to maximize revenue. This industry operates seven (7) days a week, twenty-four (24) hours a day. Consistent and reliable attendance, in accordance with company standards, is essential for success in this position. QUALIFICATIONS, EDUCATION & EXPERIENCE: High School Graduate or General Education Degree (GED): or Work Equivalent Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred Minimum of 1-2 years of experience as a Customer Service Agent and Leadership role. Communicate effectively with guests, management and co-workers. Good understanding of the English language and communication skills both written and verbal. Previous cash handling experience Be willing and have the ability to work a varied schedule that includes nights, weekends and holidays. RESPONSIBILITIES Administer department orientation with new hires, conduct ongoing training with existing staff. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. Be familiar with all local attractions/activities to respond to guest inquiries accurately. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite situations. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Print special requests report and block according to specifications. Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and Long-term disability Company paid life insurance Paid time off and holiday pay Employee Assistance Program Employee referral bonuses 401(k) retirement plan Tuition reimbursement Travel discounts Opportunities for training, development, and career advancement Incentive bonuses

Job Title: Office Manager Reports To: Operations Director Employment Type: Full-Time, Exempt (Salary) The Office Manager is responsible for overseeing clinic operations to ensure exceptional patient experiences, operational efficiency, and strong financial performance. This role provides leadership and direction to staff, supports professional development, and upholds a culture of excellence and patient-centered care. The Office Manager is accountable for patient satisfaction, compliance with KidMed standards, and the effective management of clinic resources. Key Responsibilities Leadership & Culture Partner with HR and the Operations Director to maintain target staffing levels through continuous monitoring and weekly reconciliation of staff-to-position control; proactively anticipate hiring needs, including coverage for leaves of absence or potential turnover. Engage with HR to successfully execute full-cycle recruitment. Lead onboarding and training of new team members. Conduct daily huddles to align staff with organizational priorities, share updates, and foster engagement through recognition initiatives (e.g., highlights from patient reviews, shout-outs from peers, community awards, etc.). Facilitate regular staff meetings to communicate updates, reinforce organizational values, and promote team engagement (e.g., recognition programs, company-wide initiatives). Foster a positive, patient-centered culture through structured engagement strategies, recognition tools, and consistent communication. Provide timely coaching and feedback to address performance concerns and workplace issues; manage documentation and disciplinary processes in partnership with HR. Conduct structured performance evaluations for new hires at 30, 60, and 90 days, incorporating input from relevant team leads. Participate in administrative on-call coverage, including weekends, as assigned. Operational Oversight & Financial Management Monitor operating expenses and financial performance against budget targets; implement corrective actions as necessary. Manage clinical and administrative scheduling to ensure adequate staffing, even-handed distribution of PTO, and equitable holiday coverage. Utilize Amion for schedule management, including real-time adjustments for absences and patient volume fluctuations. Ensure an optimal staff skill mix through training, development, and student placement oversight. Oversee timekeeping, payroll approvals, and bonus tracking. Review and approve reimbursements related to training and administrative expenses. Patient Experience & Community Relations Serve as the escalation point for patient concerns, billing inquiries, and service-related disputes, ensuring timely resolution and appropriate documentation. Maintain professional communication with external partners, including pediatricians, hospitals, and emergency services. Oversee patient records management, ensuring compliance with disclosure requirements and resolution of record integrity issues (e.g., duplicate charts). Manage patient payment reversals and ensure accurate entry of financial data. Administrative & Facility Support Monitor facility operations, addressing maintenance and security needs promptly. Oversee mail, faxes, and other correspondence, including the resolution of returned mail with potential clinical or financial implications. Manage cash and credit card processing, ensuring accurate reconciliation and deposit procedures. Monitor and manage the shared clinic email inbox. Distribute inquiries appropriately and follow through with relevant parties to ensure appropriate closure of items relevant to the clinic. Ensure accuracy of clinic documentation and electronic records (e.g., waiting room clearance, invoice scanning). Qualifications Demonstrated leadership experience in a healthcare or clinical operations environment strongly preferred. Exceptional communication, organizational, and problem-solving skills. Strong knowledge of medical office operations, employee scheduling platforms, electronic medical record (EMR), and Practice Management (PM) systems. Ability to cultivate a collaborative, high-performance, patient-focused work environment. Familiarity with payroll systems, HR policies, and basic financial management practices.

Benefits: 401(k) Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Back Office Operations Manager Job Type: Full-Time Schedule: M-F 10am - 6pm About the Role We're looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations, driving membership retention, and overseeing daily administrative and customer service functions. If you're passionate about fitness, customer experience, and operational excellence, this is the opportunity for you. Key Responsibilities Leadership & Customer Experience Drive membership retention by engaging with current members and promoting renewals and upgrades. Collaborate closely with the General Manager to resolve member concerns and operational issues. Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow. Proactively manage cancellations and work toward member retention whenever possible. Operations & Administration Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols. Manage retail sales processes, ensuring accurate transactions and inventory tracking. Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists. Ensure all member concerns are addressed promptly and professionally. What We're Looking For 1-2 years of relevant experience in operations, customer service, or sales College degree preferred, but not required Strong leadership, communication, and organizational skills Ability to handle difficult situations with patience, professionalism, and tact Comfortable with basic cash handling and computer systems Background in fitness or wellness is a plus Apply now to become part of a team that's passionate about people, fitness, and operational excellence! Compensation: $30,660.00 - $43,000.00 per year What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!

At Petfolk, we're reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Petfolk Midlothian - Coming soon 2026! Veterinary Business Manager Location: Midlothian, VA Schedule: Full-time: 5 days/week including every weekend for the first 6 months, then transitioning to alternating weekends thereafter. Reports to: Regional Partner / Director of Operations About the Role At Petfolk, we believe exceptional veterinary care starts with exceptional people - not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams. As a Veterinary Business Manager, you'll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected. This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk. What You'll Do Client Experience & Hospitality * Lead from the floor, greeting clients and setting a tone of warmth and professionalism * Proactively step into service gaps to maintain a seamless experience * Resolve client concerns with empathy, confidence, and professionalism Team Leadership & Culture * Infuse a service-first mindset across your team - think "Ritz-Carlton for pet care" * Coach team members on communication, body language, and client interactions * Drive team engagement through daily huddles, recognition, and feedback Hospital Operations * Manage daily staffing and schedule alignment based on client demand * Monitor clinic flow and make real-time adjustments to eliminate bottlenecks * Ensure hospital opens and closes in a clean, prepared, and professional state * Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms Business Performance & Growth * Own key metrics: appointment capacity, revenue, rebooking, client retention * Oversee labor budgets, payroll, and inventory management * Collaborate with Regional Leadership on business planning and strategic growth What You Bring * 2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic) * A natural leader and connector who thrives in client-facing roles * Strong operational instincts and attention to detail * Excellent communication and conflict resolution skills * Comfort with data, metrics, and continuous improvement Compensation & Benefits * Equity Ownership (Stock Options) * Profit-Share Potential * Generous PTO + Paid Holidays * Health, Dental, Vision, Disability & Life Insurance * Employee Discounts & Petfolk Swag Path to Business Partner At Petfolk, we believe great leadership deserves great opportunity. That's why we created the Path to Partner Program - a clear, supported development track for operational leaders ready to take the next step. If selected, you'll engage in a structured 3-6 month program with mentorship, guided training, and growing responsibility toward becoming a Petfolk Business Partner - the long-term operational leader of your center. As a Business Partner, you'll share in your center's success through profit-sharing and equity ownership, and play a key role in shaping the future of Petfolk. Why Petfolk We're on a mission to transform the veterinary experience - for pets, their people, and the care teams who serve them. That means delivering world-class medicine alongside hospitality-driven service in a culture where every team member is valued, supported, and heard. Whether you're a seasoned leader or ready to take the next step in your journey, Petfolk is a place to grow, lead with heart, and build something meaningful. Join us in building the future of veterinary care - one incredible experience at a time. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Petfolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

We are seeking a dynamic and experienced Business Manager to oversee the operations of our recreation and park services. The ideal candidate will play a crucial role in managing our website, social media presence, and software systems, while also acting as a liaison for human resources. This position will ensure exceptional customer service, oversee memberships, manage budgets, and handle accounts payable within a recreational context. Work is performed under general direction. Supervision is exercised over subordinate personnel. Examples of Duties * Coordinates and oversees the department's daily operations as it pertains to staffing, purchasing, finance, and/or accounting decisions to include review of invoices, vouchers, and bills for payment. * Supervises direct reports; assigns, directs, trains, and inspects the work of staff; rewards, disciplines, coaches, counsels, and evaluates staff performance; develops staff schedules; recommends transfers, promotions, suspensions, terminations, and demotions. * Oversees and monitors departmental budget preparation and control; assists with requesting bids, evaluating responses, and managing contracts; researches and writes Federal, State, and private grants. * Supervises the preparation and maintenance of personnel and other records. * Acts as a liaison between the department and other City departments or divisions; consults with officials or other divisions and departments on current issues and projects; represents the department or division head as delegated. * Prepares a variety of reports to assist top management in decision-making and to meet regulatory requirements. * Assists management with long-term planning including development of agency goals, objectives, and policies; evaluates current department policies, procedures, and projects under way and makes appropriate change recommendations. * Oversees the development, maintenance, and improvement of the department's website. * Develop and implement a comprehensive social media strategy to promote recreational activities, parks, and community events. * Manage and maintain software systems related to recreation management, program registration, facility booking, and workorders, ensuring efficiency and user satisfaction. * Collaborate with city's human resources department to support hiring, training, and performance management for department. * Ensure exceptional customer service standards are met in all recreational programs through staff training and support. Address customer inquiries and resolve issues promptly to enhance participant satisfaction. * Oversee membership enrollment and retention as well as develop and manage communication strategies regarding member benefits and events. Typical Qualifications Minimum Education and Experience: * Bachelor's degree in business administration or related field and considerable experience in office management including supervising administrative support staff, or equivalent combination of education and experience. * Minimum of 3 years of experience in a business management role, preferably in recreation or community services. * Experienced in customer service and human resource functions. Licenses and/or Certifications: * Certified Park and Recreation Professional - preferred. Knowledge: * Thorough understanding of public sector laws, regulations, and administration. * Technical expertise in functional area. * Strong knowledge of website management, social media marketing, recreational programming. * General knowledge of grant writing * Proficient in financial management and budgeting preferably within a recreational context. Skills: * Strong communication, organization, and time-management skills. * Advance proficiency in Microsoft Office Suite and relevant software applications. Abilities: * Ability to build and maintain relationships with all levels of organization and the general public. Supplemental Information Work Environment: * Work is primarily performed in an indoor, climate-controlled, pleasant environment. Essential Physical Activities: * Grasping, hearing, seeing up close, talking, standing, finger movement, and repetitive motions.