Office manager jobs in Richmond, VA

The Role: Dental Dreams in Richmond, VA seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists. Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams' patients say they recommend us to family and friends. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance Free dental treatment at our locations PTO 401K We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff. Responsibilities: Supervise all front and back-office staff; and cover those roles if necessary. Have a patient-centric disposition and foster a culture of service Hiring & training of support staff, performance management & annual reviews Accurately verify dental benefits and check-in/out processes Assist with presenting and/or explaining treatment plans Collect payments, co-payments, and deductibles Overseeing patient scheduling per goals Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Other duties as assigned Qualifications: Required: Managerial and Dental Assistant experience Possesses a track record for providing outstanding customer service Must be able to work in a fast-paced, hands-on environment Preferred: Dental practice management experience Bilingual Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Interview Mode: Both Web Cam and In Person Interview **local candidates required due to onsite requirement **first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions requires onsite 2 days a week with 3 remote Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. Position specific responsibilities and duties will include, but not limited to: • Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. • Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. • Responsible for building and maintaining relationships with assigned business partners. • Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. • Managing escalations related to technology procurements, projects and service delivery requests. • Identifying, championing, and communicating customer needs. • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. • Support continued compliance with VDOT and VITA policies, standards, and guidelines. Desired Skills to Partner with Districts: • Bachelor's degree or six (6) years or more of related experience. (6yrs) • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs) • Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs) • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs) • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs) • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs) • Ability to connect strategy to execution; Strategic thinker. (10yrs) • Experience in Product Line planning, development and management. (10yrs) • Understanding of VDOT's Organization Structure to include Districts and Central Office. Skill Required / Desired Amount Experience Bachelors degree or six (6) years or more of related experience in a role within Information Technology. Required 6 Years Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) Required 5 Years Strong communication skills in writing, speaking and presenting with leadership of all levels. Required 10 Years Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. Required 10 Years Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. Required 10 Years Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. Required 10 Years Ability to connect strategy to execution; Strategic thinker. Required 10 Years Experience in Product Line planning, development and management. Required 1 Years Understanding of VDOT's Organization Structure, how VDOT and VITA interact. Desired 3 Years BRMP Certification Highly desired Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address. Question 3 In what city and state does your candidate PERMANENTLY reside? Question 4 Is candidate comfortable working with upper level leadership? Question 5 Does candidate have previous experience working in an IT role? Question 6

Store - RICHMOND-COLONIAL HEIGHTS, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Discover Your Purpose with Us at Discovery Village at the West End Assisted Living! As Business Office Director, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day. Your Role: As the Business Office Director, your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members. Position Highlights: Exempt - Salaried $65,000-$75,000 annually + 10% target bonus Typical Hours: M-F 8a-5p Why You'll Love This Community: Discovery Village at the West End Assisted Living offers a warm, welcoming atmosphere supported by a leadership team that values collaboration, communication, and exceptional resident care. The campus includes both Assisted Living and Independent Living buildings, giving team members the opportunity to work in a dynamic and engaging environment. As Business Office Director, you will be an integral part of a positive and resident-focused culture, contributing to smooth operations, supporting team members, and ensuring exceptional service for residents and families. The community's reputation for teamwork and professionalism makes it a fulfilling place to grow your career in senior living. What You'll Do: Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements Partner with residents and families to resolve billing and collection matters professionally and accurately Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance Guide department leaders on employee relations, policy compliance, and performance management Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting Conduct exit interviews and prepare regular reports for community leadership Supervise, train, and coach business office staff, ensuring accuracy, compliance, and timely completion of all processes Ensure corporate policies and internal controls are consistently applied Perform other duties as assigned to support community operations Qualifications: Associate's degree in Accounting desired with a minimum of one year of related experience required Experience in business office management, payroll, or human resources strongly preferred Strong organizational and leadership skills with attention to detail and accuracy Proficiency in financial systems, human resources information systems, and Microsoft Office applications Ability to manage multiple priorities while maintaining confidentiality and compliance Excellent communication and interpersonal skills for working with residents, families, and team members Why Join Us? Enjoy a comprehensive benefits package - medical, dental, vision, PTO, 401(k) and more for eligible positions Thrive in a purpose-driven environment that puts residents first Join a collaborative, supportive leadership team that values your voice Build meaningful connections and create lasting impact for residents and their loved ones Benefits You'll Enjoy: Competitive wages Early access to earned wages before payday! Flexible scheduling options with full-time and part-time hours Paid time off and Holidays (full-time) Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time) 401(K) with employer match Paid training Opportunities for growth and advancement Meals and uniforms Employee Assistance Program About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6,500 residents nationwide. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. JOB CODE: 1006892

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) The Manager of Case Management will oversee the daily operations of the Care Coordination Department. The right candidate will serve as a resource and provide leadership assistance to achieve departmental goals. The right candidate will have extensive knowledge in the area of case management and utilization management. They must have a working knowledge of hospital operations and community resources. Requires excellent leadership skills and an ability to interact well across departments and the facility. Requirements: -At least 5 years of clinical experience as a registered nurse in an acute care setting three of which include case management or utilization management. -At least two years of prior supervisory experience required. Requires critical thinking, communication, influence, decision-making, analytical and flexibility skills to make optimal decisions. -NYS RN License-required -BSN-required -MSN-preferred -PRI Certification-required -CCM preferred Salary Range: $120,000 - $135,000 Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Office Manager is responsible for performing clerical, accounting and administrative duties including greeting customers, answering phones, scheduling repairs, typing correspondence, preparing various reports, account receivables, filing and general human resources administration. DUTIES / RESPONSIBILITIES * Performs financial duties including processing of payments, preparing daily deposit log, petty cash reconciliation, collect receivables and submitting receivable adjustments. * Provide accurate, timely payroll and HR-related administration and recordkeeping. * Collect and record payments for completed repairs and manage A/R. * Greets and assists customers, schedules vehicles for estimates, checks-in vehicles, performs follow-up calls to customer upon completion of vehicle. * Asks for the sale and/or attempt to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). * Prepares various reports and updates including morning reports, rental updates, accounts receivable reports, Repair Center and production reports. * Reviews repair orders for accuracy. * Maintains and organizes vendor invoices, bulletin boards, break rooms, employee files, office supplies and front office. * Attend daily release meetings. * Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS * 3+ years of prior general office management, A/P, A/R and payroll experience required. * High school degree, college degree preferred. * Skill in preparing, analyzing and interpreting workload data * Knowledge of and use of word processing and management systems * Strong attention to details. * Ability to receive direction and work well with others. * Good verbal and written skills * Proficient with Microsoft Office (Outlook, Word, Excel) * Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS * Essential physical requirements include: * Ability to stoop, bend and kneel, squat, kneel and pulling * Extended periods of kneeling, bending, squatting and stooping * Carry and lift heavy objects (up to 50lbs) * Standing, sitting and walking * Performing repetitive motions WORK ENVIRONMENT * Exposure to: * Paint, fumes and particles * Dirt / Dust * Chemicals / Toxins * Varying heat / cold * Intermittent noise * All duties, responsibilities and experience are subject to change by location

Job DescriptionBenefits: 401(k) Company parties Opportunity for advancement Paid time off Training & development Tuition assistance Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Tuition Reimbursement Life Insurance Paid Time Off Job Summary We are seeking a Day Support Assistant Manager to join our team! As the Day Support Assistant Manager, you will oversee the daily operations and activities of a day program, including supervising all programs and activities within the program and working closely with the program manager to ensure everyone is compliant with state and federal regulations. The ideal candidate has excellent communication and interpersonal skills, demonstrable experience in management, and a familiarity with federal and state regulations when it comes to Day services and social services. Responsibilities Oversee daily operations of the day support program Work closely with the program manager to ensure all needs are being met Maintain compliance with all state and federal regulations and guidelines Schedule clients Activities Maintain facility health and safety protocols. Qualifications Demonstrated experience with management desired Strong familiarity with regulations on day support programs A valid VA driver's license Strong time management and organizational skills Strong communication and interpersonal skills Team Player

The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote

Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 15 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an Office Administrator for our Richmond, VA office. Primary Responsibilities: Assists with the onboarding, offboarding and training of legal support personnel Responsible for reception phone assistance, mail processing and distribution, document processing of copy, scan, bind or fax, shipping/courier services management, filing/record storage assistance, and managing office supplies inventory Collaborate with the records department regarding management of office files; request labels, retrieve, deliver and move files/boxes, process files/boxes for storage and destruction Coordinate internal meetings and events; conference room set-up and concierge service Provide general assistance to Human Resources Maintain office décor and greet guests Assist in the oversight of daily operational needs of the office Serve as on-site office contact for external vendors including building management Serve as office contact for internal personnel and collaborate with administrative departments for on-site needs Maintain and reconcile office credit card and submit office related invoices Administer and manage security and safety needs for the physical office Assist in the coordination of office moves and logistics for new or departing personnel Collaborate with IT department for on-site server and technical needs Assist in enforcement of firm policies Assist in the coordination logistics of marketing engagements and business development events Assist with coordination of internal office events Performs other related duties as assigned Skills/Abilities Excellent communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Aptitude for learning new applications, systems and processes Ability to maintain confidentiality Ability to work independently and collaboratively Ability to multitask Ability to function well in a high paced environment Build and maintain relationships Proficient with Microsoft Office365 Proficient in Microsoft Teams preferred iManage experience is a plus Education and Experience: Bachelor's degree or relevant work experience preferred Minimum two years of experience, preferably in a professional setting Physical Requirements: Prolonged periods of sitting and working on a computer Must be able to lift at least 25 pounds, stand, walk, carry, push, pull, reach, stoop, bend, twist, crouch, grasp, kneel and climb. Use of carts, dollies, and other equipment may be required Travel expectation: Less than 15%, all local. Benefits: Generous PTO and holiday schedule Medical/Vision/Dental insurance Commuter Benefits Paid parental leave 401k plan Eckert Seamans is committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, citizenship, marital status, sexual orientation, gender, gender identity or expression, disability or any protected military or veteran status. Eckert Seamans will not consider resumes submitted by external agencies or recruiters unless specifically requested and approved by an HR/Recruiting representative for this position. Prior approval is required even if the agency or recruiter has an agreement in place with Eckert Seamans Cherin & Mellott, LLC. An external agency or recruiter will not be compensated in any way for the submission of a candidate for this position if prior approval is not obtained.

Front Office Manager at Hampton Inn Petersburg is responsible for supervision of the front office and complimentary breakfast/social where applicable, operations and personnel, including front office clerks, host/hostess, breakfast attendant, and night auditors, ensuring that there is an atmosphere of good public relations towards guests. ESSENTIAL FUNCTIONS: Recruit, hire, train counsel and motivate department personnel. Actively supervise department personnel with authority to issue oral and written warnings and reprimands when policies and procedures have been violated or to document poor work performance, and to discharge employees, with approval of the General Manager. Strictly adhere to brand standards and requirements. Conduct all department performance appraisals. Participate in department expense and labor budgeting preparation. Schedule personnel within budget guidelines to assure adequate staffing. Develop department employee attitude of attentiveness and anticipation of guest needs. Ensure guest special requests are fulfilled. Ensure proper delivery of guest services as directed by the General Manager. Assist the General Manager in resolving guest complaints concerning the Front Desk or billing inquiries which include 3rd party/ OTA complaints. Monitor posting of guest charges to minimize lost revenue. Coordinate waitlisted reservations with Sales Department. Monitor suite availability and develop the hotel's yield management system with General Manager and Director of Sales or sales manager, to maximize room/suite revenue. Update availability from cancellations and arrival and departure date changes. Ensure an effective cash control system is in place and that all credit card and check cashing policies are followed. Maintains procedures for security of monies, guest security, and emergency procedures. Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Provides a professional image at all times through appearance and dress. Follows company policies and procedures and is able to effectively communicate them to subordinates. Maintain A/R billing with GM approved accounts. Maintain inventory for the hotel sundry shop and reorder as necessary. Responsible for the administration of key control procedures. Ensure proper procedures for guest safety deposit boxes. Educate department personnel on emergency procedures, safety precautions, and safe work habits. Ensures Safety Board is updated with appropriate monthly theme. Drive defensively and safely when driving the hotel van. Wear your seatbelt at all times. Use the van only for company business. Promote good employee communication through department meetings, employee feedback, oral and written communication, and proper training. Participate in weekly Sales, Revenue, and Staff Meetings. Fulfills manager on duty shifts

Title: Business Manager - DR022 State Role Title: 19223 Hiring Range: $90,000 - $95,000 Pay Band: 5 Recruitment Type: General Public - G Job Duties The Department of General Services seeks to hire a Business Manager to serve the Division of Real Estate Services (DRES). DRES supports state departments, agencies, and institutions and their public missions by providing high quality real estate that is cost effective and functionally efficient. DRES also manages the Commonwealth's broad real estate portfolio, ensuring compliance with applicable laws, policies, procedures, guidelines, and best practices. This position provides general business management and oversight of the DGS DRES Lease Administration Team and administers the portfolio of DGS leases which currently includes approximately 550 office leases having $6.5 million in monthly rent expense. Also, the position provides financial and budget information to DGS management, the DGS Office of Fiscal Services and DGS Budget Office. We've got great benefits! DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. Additionally, DGS is a qualifying employer for the Public Service Loan Forgiveness Program. This position will be located in Richmond, Virginia and must report on-site. This position is eligible for a hybrid telework schedule (telework up to 2 days*/week) upon completion of an approved telework agreement. Minimum Qualifications • Ability to perform financial analysis of lease and purchase transactions including the ability to thoroughly understand leases and other legal documents • Ability to reconcile lease and construction related billings against contract provisions and to allocate costs based on square footage or other appropriate drivers • Ability to negotiate with landlords, property managers and contractors to resolve disputes assuring a professional tenant/landlord relationship. • Ability to prepare all documentation and records required for lease and contract administration. • Knowledge of program budget planning and development and analysis of cost deviations. • Ability to manage multiple priorities within a fast-paced environment. • Excellent interpersonal skills and ability to effectively communicate with different levels of management and staff. • Highly skilled in the use of PC's (Microsoft Office Products). • Knowledge and use of a database management system or a billing management system. • Experience in public administration, real estate, business, economics or a related field • Experience in accounting, financial analysis, or budget planning and development • Experience in lease administration or property management • Experience managing staff Additional Considerations • Experience performing financial analysis of lease and purchase transactions • Experience processing and interpreting legal documents • Experience reconciling lease and construction related billings against contract provisions and to allocate costs based on square footage or other appropriate drivers • Experience negotiating with landlords, property managers and contractors to resolve disputes assuring a professional tenant/landlord relationship. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. The selected candidate must pass a criminal background check. Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights. Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. Notice: DGS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. Fax, e-mail or mail applications will not be accepted. The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. For assistance or computer access, please visit your local Virginia Employment Office or contact our office ********************* or ************. Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time. The Virginia Department of General Services is an equal opportunity employer. Minorities, individuals with disabilities, Veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply. Applicants in need of accommodation during the application and/or interview process may contact DGS at ************ for assistance. Contact Information Name: Human Resources Phone: ************ Email: ********************* In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Job Description YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism and integrity as we work towards providing world-class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission! You'll love working for us because: The People! You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. POSITION OVERVIEW The position involves a high level of guest interaction and serves as the first point of contact for all guests. The Front Desk Supervisor is responsible for assisting guests with check-in and check-out, answering and processing phone calls, and resolving guest concerns to ensure complete satisfaction. This role oversees front office operations to promote profitability, cost control, and exceptional service. Responsibilities also include managing room reservations, front office systems, supply inventories, staff scheduling, forecasting, and departmental budgeting to maximize revenue. This industry operates seven (7) days a week, twenty-four (24) hours a day. Consistent and reliable attendance, in accordance with company standards, is essential for success in this position. QUALIFICATIONS, EDUCATION & EXPERIENCE: High School Graduate or General Education Degree (GED): or Work Equivalent Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred Minimum of 1-2 years of experience as a Customer Service Agent and Leadership role. Communicate effectively with guests, management and co-workers. Good understanding of the English language and communication skills both written and verbal. Previous cash handling experience Be willing and have the ability to work a varied schedule that includes nights, weekends and holidays. RESPONSIBILITIES Administer department orientation with new hires, conduct ongoing training with existing staff. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. Be familiar with all local attractions/activities to respond to guest inquiries accurately. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite situations. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Print special requests report and block according to specifications. Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and Long-term disability Company paid life insurance Paid time off and holiday pay Employee Assistance Program Employee referral bonuses 401(k) retirement plan Tuition reimbursement Travel discounts Opportunities for training, development, and career advancement Incentive bonuses

Job Description Job Title: Office Manager Reports To: Operations Director Employment Type: Full-Time, Exempt (Salary) The Office Manager is responsible for overseeing clinic operations to ensure exceptional patient experiences, operational efficiency, and strong financial performance. This role provides leadership and direction to staff, supports professional development, and upholds a culture of excellence and patient-centered care. The Office Manager is accountable for patient satisfaction, compliance with KidMed standards, and the effective management of clinic resources. Key Responsibilities Leadership & Culture Partner with HR and the Operations Director to maintain target staffing levels through continuous monitoring and weekly reconciliation of staff-to-position control; proactively anticipate hiring needs, including coverage for leaves of absence or potential turnover. Engage with HR to successfully execute full-cycle recruitment. Lead onboarding and training of new team members. Conduct daily huddles to align staff with organizational priorities, share updates, and foster engagement through recognition initiatives (e.g., highlights from patient reviews, shout-outs from peers, community awards, etc.). Facilitate regular staff meetings to communicate updates, reinforce organizational values, and promote team engagement (e.g., recognition programs, company-wide initiatives). Foster a positive, patient-centered culture through structured engagement strategies, recognition tools, and consistent communication. Provide timely coaching and feedback to address performance concerns and workplace issues; manage documentation and disciplinary processes in partnership with HR. Conduct structured performance evaluations for new hires at 30, 60, and 90 days, incorporating input from relevant team leads. Participate in administrative on-call coverage, including weekends, as assigned. Operational Oversight & Financial Management Monitor operating expenses and financial performance against budget targets; implement corrective actions as necessary. Manage clinical and administrative scheduling to ensure adequate staffing, even-handed distribution of PTO, and equitable holiday coverage. Utilize Amion for schedule management, including real-time adjustments for absences and patient volume fluctuations. Ensure an optimal staff skill mix through training, development, and student placement oversight. Oversee timekeeping, payroll approvals, and bonus tracking. Review and approve reimbursements related to training and administrative expenses. Patient Experience & Community Relations Serve as the escalation point for patient concerns, billing inquiries, and service-related disputes, ensuring timely resolution and appropriate documentation. Maintain professional communication with external partners, including pediatricians, hospitals, and emergency services. Oversee patient records management, ensuring compliance with disclosure requirements and resolution of record integrity issues (e.g., duplicate charts). Manage patient payment reversals and ensure accurate entry of financial data. Administrative & Facility Support Monitor facility operations, addressing maintenance and security needs promptly. Oversee mail, faxes, and other correspondence, including the resolution of returned mail with potential clinical or financial implications. Manage cash and credit card processing, ensuring accurate reconciliation and deposit procedures. Monitor and manage the shared clinic email inbox. Distribute inquiries appropriately and follow through with relevant parties to ensure appropriate closure of items relevant to the clinic. Ensure accuracy of clinic documentation and electronic records (e.g., waiting room clearance, invoice scanning). Qualifications Demonstrated leadership experience in a healthcare or clinical operations environment strongly preferred. Exceptional communication, organizational, and problem-solving skills. Strong knowledge of medical office operations, employee scheduling platforms, electronic medical record (EMR), and Practice Management (PM) systems. Ability to cultivate a collaborative, high-performance, patient-focused work environment. Familiarity with payroll systems, HR policies, and basic financial management practices.

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: * Virginia Retirement System (VRS) * Language Incentive * Referral Bonus * Tuition Assistance Program Description The Protective Services Support Supervisor provides supervision to staff and to the youth at the detention center. Incumbents provide services to juvenile detainees such as classification, supervision, and counseling, and assist in the management of a secure detention center. Incumbents also provide supervision, training, and technical assistance to detention center paraprofessional staff. Work may include: planning and implementing programs for detainees; ensuring that staff is fully trained on policies and procedures; overseeing the admission and release of detainees; maintaining logs and records; providing counseling for residents during detention, including formulating goals and objectives of treatment; serving as a liaison between the detention center and parents, lawyers, courts, probation officers, schools, and the general public; generating reports; and leading and attending staff meetings. As assigned, incumbents supervise paraprofessional and support level staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures. Duties include but are not limited to TYPICAL CLASS ESSENTIAL DUTIES: These duties are a representative sample; position assignments may vary. * Supervises the planning and execution of programs and activities for the detained youth. Oversees procedure of admissions and release of youths to and from the center. * Oversees the daily physical care of detained youth. * Provides counseling to detained youth on a daily basis. Formulates treatment goals and ensures goals are executed. Documents progress. * Maintains log; records all activities occurring in the facilities; generates reports of daily operations for administration. * Ensures staff are fully trained on policy and procedures in area of focus; leads and attends staff meeting to exchange information and ideas. Qualifications, Special Certifications and Licenses MINIMUM TRAINING AND EXPERIENCE: * Associate's degree in human services, social work, criminal justice, business or related field * Bachelor's degree is preferred * Three years of experience, preferably in a secure detention environment * An equivalent combination of training and experience (as approved by the department) may be used ot meet the minimum qualifications of the class LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS: * First aid certification is required within a timeframe established by the City after initial hire date * CPR certification is required within a timeframe established by the City after initial hire date * A valid Driver's License with a satisfactory driving record is required * A valid Commonwealth of Virginia Driver's License within 30 days of hire is required KNOWLEDGE, SKILLS, AND ABILITIES: TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary. Knowledge (some combination of the following): * Computer programs such as Microsoft Office Suite * Electronic databases and related software applications * Mental health training, including the different behavioral needs of detained youth * Office equipment such as computers, phones, etc. * Proper search procedures and protocols * Security operations and protocols to maintain safety and order Skills (some combination of the following): * Applying mechanical restraints properly * Communicating with various internal and external departments * Deescalating adverse and potentially out of control situations * Investigating internal and external complaints * Enforcing policies and procedures such as via unannounced and regular visits in the housing units * Ensuring certain youths with prior connections or concerns stay separated from one another * Generating reports including daily operations for administration * Mentoring, teaching, and acting as a role model for subordinates and juveniles * Maintaining logs and records of all activities occurring in the facility * Operating various devices such as walkie-talkies, phones, and modular systems to aide with safety and security * Overseeing daily operations and ensuring the safety of detained juveniles, youth counselors, and visitors at the detention center * Training staff on policy and procedures as it pertains to working with detainees * Schedule management Americans with Disabilities Act Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly balance, stand, walk, talk, hear, see, and perform repetitive motions; frequently feel, push and reach; and occasionally climb, stoop, kneel, crouch, crawl, pull, lift, finger, and grasp. The working conditions may contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects. * Internal use: HR Generalist to review. Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at ************************. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

Benefits: 401(k) Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Back Office Operations Manager Job Type: Full-Time Schedule: M-F 10am - 6pm About the Role We're looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations, driving membership retention, and overseeing daily administrative and customer service functions. If you're passionate about fitness, customer experience, and operational excellence, this is the opportunity for you. Key Responsibilities Leadership & Customer Experience Drive membership retention by engaging with current members and promoting renewals and upgrades. Collaborate closely with the General Manager to resolve member concerns and operational issues. Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow. Proactively manage cancellations and work toward member retention whenever possible. Operations & Administration Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols. Manage retail sales processes, ensuring accurate transactions and inventory tracking. Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists. Ensure all member concerns are addressed promptly and professionally. What We're Looking For 1-2 years of relevant experience in operations, customer service, or sales College degree preferred, but not required Strong leadership, communication, and organizational skills Ability to handle difficult situations with patience, professionalism, and tact Comfortable with basic cash handling and computer systems Background in fitness or wellness is a plus Apply now to become part of a team that's passionate about people, fitness, and operational excellence! Compensation: $30,660.00 - $43,000.00 per year What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!

We are seeking a dynamic and experienced Business Manager to oversee the operations of our recreation and park services. The ideal candidate will play a crucial role in managing our website, social media presence, and software systems, while also acting as a liaison for human resources. This position will ensure exceptional customer service, oversee memberships, manage budgets, and handle accounts payable within a recreational context. Work is performed under general direction. Supervision is exercised over subordinate personnel. Examples of Duties * Coordinates and oversees the department's daily operations as it pertains to staffing, purchasing, finance, and/or accounting decisions to include review of invoices, vouchers, and bills for payment. * Supervises direct reports; assigns, directs, trains, and inspects the work of staff; rewards, disciplines, coaches, counsels, and evaluates staff performance; develops staff schedules; recommends transfers, promotions, suspensions, terminations, and demotions. * Oversees and monitors departmental budget preparation and control; assists with requesting bids, evaluating responses, and managing contracts; researches and writes Federal, State, and private grants. * Supervises the preparation and maintenance of personnel and other records. * Acts as a liaison between the department and other City departments or divisions; consults with officials or other divisions and departments on current issues and projects; represents the department or division head as delegated. * Prepares a variety of reports to assist top management in decision-making and to meet regulatory requirements. * Assists management with long-term planning including development of agency goals, objectives, and policies; evaluates current department policies, procedures, and projects under way and makes appropriate change recommendations. * Oversees the development, maintenance, and improvement of the department's website. * Develop and implement a comprehensive social media strategy to promote recreational activities, parks, and community events. * Manage and maintain software systems related to recreation management, program registration, facility booking, and workorders, ensuring efficiency and user satisfaction. * Collaborate with city's human resources department to support hiring, training, and performance management for department. * Ensure exceptional customer service standards are met in all recreational programs through staff training and support. Address customer inquiries and resolve issues promptly to enhance participant satisfaction. * Oversee membership enrollment and retention as well as develop and manage communication strategies regarding member benefits and events. Typical Qualifications Minimum Education and Experience: * Bachelor's degree in business administration or related field and considerable experience in office management including supervising administrative support staff, or equivalent combination of education and experience. * Minimum of 3 years of experience in a business management role, preferably in recreation or community services. * Experienced in customer service and human resource functions. Licenses and/or Certifications: * Certified Park and Recreation Professional - preferred. Knowledge: * Thorough understanding of public sector laws, regulations, and administration. * Technical expertise in functional area. * Strong knowledge of website management, social media marketing, recreational programming. * General knowledge of grant writing * Proficient in financial management and budgeting preferably within a recreational context. Skills: * Strong communication, organization, and time-management skills. * Advance proficiency in Microsoft Office Suite and relevant software applications. Abilities: * Ability to build and maintain relationships with all levels of organization and the general public. Supplemental Information Work Environment: * Work is primarily performed in an indoor, climate-controlled, pleasant environment. Essential Physical Activities: * Grasping, hearing, seeing up close, talking, standing, finger movement, and repetitive motions.

Are you a highly skilled logistics leader committed to maintaining the Navy's expeditionary readiness and equipment lifecycle management? Do you bring deep expertise in warehousing, stowage, preservation, container overhaul, and specialized equipment certification? If so, this is your opportunity to excel at Serco North America by directing NAVELSG's Integrated Logistics Support (ILS) and Integrated Logistics Overhaul (ILO) operations. We will provide professional development, certification pathways, and opportunities for advancement. In this role, you will oversee all TOA material-handling functions - including receipt, storage, issue, kitting, preservation, re-warehousing, and DPAS-WM accountability - across more than 1,000 ISO/ISU containers and 540 equipment facilities. Additionally, you will serve as the technical and administrative lead for Hatch Box production, inspection, overhaul, and certification, ensuring all systems meet MIL-STD-3037 and NAVFAC P-307 requirements. You will coordinate with welders, engineers, and maintenance teams to execute structural inspections, lifting-gear certification, and corrective actions for approximately 26 Hatch Boxes and associated lifting assemblies. Your work ensures that NAVELSG's containerized systems, Hatch Boxes, and lifting gear remain compliant, traceable, and ready for deployment in support of global expeditionary logistics missions. **In this role you will:** + Lead daily warehousing operations across multiple facilities, ensuring accurate data entry, configuration updates, and accountability within DPAS-WM. + Oversee receipt, stowage, storage, issue, kitting, preservation, and shipment of TOA materials supporting mobilization and reconstitution cycles. + Develop and maintain warehouse layouts, stowage plans, and container documentation that optimize material flow and space utilization. + Conduct recurring Floor-to-Book and Book-to-Floor inventories, reconciling discrepancies and sustaining audit-ready accountability. + Ensure proper handling, storage, and documentation of HAZMAT and shelf-life items in accordance with NAVSUP, DLA, OSHA, and EPA standards. + Coordinate re-warehousing, reconstitution, and staging of containerized assets in support of ILO events and deployment readiness. + Serve as the primary manager for Hatch Box production, inspection, overhaul, and certification, ensuring full compliance with NAVFAC P-307 and MIL-STD-3037. + Supervise inspectors conducting structural and functional assessments of Hatch Boxes and lifting assemblies. + Identify corrosion, weld deficiencies, structural anomalies, or lifting-gear hazards and coordinate corrective actions using approved process control procedures. + Coordinate changes, repairs, and configuration updates with government engineers and NAVELSG oversight personnel. + Maintain all Hatch Box certification packets, weld records, proof-load documents, and lifting-gear traceability files. + Ensure maintenance and inspection results are accurately documented in DPAS-WM, JCM, and OMMS-NG. + Manage requisitioning, material storage, and issue of Hatch Box components, repair parts, and lifting-gear assemblies. + Conduct pre-deployment readiness inspections and certify Hatch Boxes and lifting gear for operational use supporting battalions and regiments. + Supervise forklift operators, material handlers, welders, rigging crews, and warehouse personnel to maintain safe, efficient, and compliant operations. + Ensure compliance with NAVFAC P-300, NAVFAC P-307, MIL-STD-3037, OEM manuals, and Navy safety requirements. + Maintain audit-ready technical documentation including calibration records, lifting-gear certifications, welding logs, and container recertification packets. + Collaborate with DPAS, RCRP analysts, Maintenance personnel, and ILS/ILO personnel to ensure alignment between warehouse operations, configuration data, and readiness reporting. + Support root-cause analysis procedures, corrective actions, and continuous improvement initiatives across all ILO and Hatch Box production lines. **Qualifications** **To be successful in this role, you will have:** + U.S. Citizenship and an active DoD Secret Security Clearance. + Associate's Degree in Logistics, Supply Chain Management, Business, Engineering Technology, or equivalent military logistics experience. + Minimum 7+ years of logistics, warehousing, or maintenance management experience within a DoD environment. + Proficiency with DPAS-WM, and working knowledge of JCM, OMMS-NG, SKED, and Navy logistics systems. + Knowledge of MIL-STD-3037, NAVFAC P-300, NAVFAC P-307, rigging and lifting gear standards, and container maintenance requirements. + Demonstrated leadership, planning, organizational, and communication skills. + OSHA Certification + Undergo a background investigation and pass a drug screening. + Ability to ensure proper handling, storage, and documentation of HAZMAT and shelf-life items in accordance with NAVSUP, DLA, OSHA, and EPA standards. **Preferred Qualifications:** + Bachelor's Degree in Logistics, Supply Chain Management, Operations, Engineering Technology, or a related field. + Forklift License (up to 36K), OSHA 10/30 certification, and rigging or lifting-gear qualification. + Experience supporting NAVELSG, NECC, or Navy expeditionary logistics programs. This position is located on the Cheatham Annex, Virginia 23185 near Williamsburg, VA Military Veterans and Spouses are encouraged to apply! If you are ready to lead a world class global support team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. Visit the following link for more information about how Serco supports our Veterans *************************************************** The contract is scheduled to be awarded early next year, so apply now to meet your future mission and team-mates. Apply today to discover your place in our world! **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: *********************************************************** .If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice (**************************************** . Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role). + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act. To review all Serco benefits please visit: ***************************************** . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: ******************** . Click here to apply now (****************************************************************************************************************************************************************** **New to Serco?** Join our Talent Community! (*************************************************** **ID** _72204_ **Recruiting Location : Location** _US-VA-Williamsburg_ **Category** _Logistics_ **Position Type** _Full-Time_ **Security Clearance** _Secret_ **Telework** _No - Teleworking not available for this position_ **Campaign** _LPNavy_ **Salary Range/Amount** _$64000.00 - $85000.00_

Objectives: Lead, manage, train, and develop Welcome Desk team members according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy in order to continually provide optimal performance for net member growth, retention, and club profitability. Manage all department-specific revenue and non-revenue performance and payroll budgets in order to maximize the Welcome Desk effectiveness. The Welcome Desk Manager will grow the Welcome Desk program and team, assist in regional operational committees, and fully support an aligned and consistent Welcome Desk strategy for the company. Reports to: Assistant General Manager and General Manager Criteria: Knowledge of retail or business software/ Microsoft office and Windows. Proficient oral and written communication skills 2-3 years customer service experience and Management/leadership experience Red Cross CPR/AED certification required within 60 days of hire As an AFF team member, responsibilities include, but are not limited to: * To Get & Keep Members. * Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible. * Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team. * Set an example of professional behavior and exceptional customer service for all team members. * Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks. * Respond to member concerns and/or comments in a timely and professional way. * Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority. * Schedule the team to provide appropriate coverage based on the needs established by the club leadership team. * Arrive to work 10 minutes early. Wear department-specific uniform. * Be a team player by contributing to both club and organizational goals. * Maintain open and honest communication with the leadership team; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests. * Develop, implement, and evaluate department goals on a regular basis in partnership with the GM and the company C.O.O. * Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization. * Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM. * Provide ongoing feedback to the team and deliver performance reviews. * Communicate effectively with all team members. * Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary. * Hold regularly scheduled department meetings for ongoing training and information sharing. Submit the minutes of each meeting to the GM and AGM. * Accurately complete new hire paperwork and deliver to the GM so it can be submitted to corporate before placing a new team member on the schedule. * Schedule a prompt orientation for all new team members. * Maintain current personnel records on the team, perform administrative duties, complete required paperwork accurately and on time and secure & protect sensitive financial and personal information. * Use proper chain of command and ensure the team does the same. As a Welcome Desk Manager, responsibilities include, but are not limited to: * Complete club paperwork and deposits daily. * Call appointments for Membership Directors daily and leave detailed notes on the account. * Immediately notify Welcome Desk staff of MDs on the UPS list. * Post any variation of club hours in a timely manner. * Perform other duties as reasonably assigned.

Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18 th -century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute , and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today's evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally. About the Position The Guest Service Manager oversees the execution of operations in the Rooms Department including - Front Desk Office, Bell Stand, Concierge, and the management of employees in those areas. The position is based out of the Lodge Front Office but is cross trained to assist and/or work at all hotel locations. This position strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department, and monitors compliance with standards and procedures. This position also effectively partners with other business unit heads in sharing and resolving common strategic and operating problems. Maintaining all programs required by Colonial Williamsburg Company, The Forbes Standards, the Marriott Autograph Collections Standards, and Crescent Hotels & Resorts is essential to this position. Main Duties: Manages/supervises/trains, provides day-to-day leadership and development, job assignments and performance evaluations for front desk, bellmen, coordinators, and interns. Makes recommendations about hiring, promotions, and counseling. Ensuring that all requirements are met throughout the year for the Marriott Autograph Collections Standards. Acts as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and other issues that may arise. Includes staff in planning, decision-making, and facilitating process improvement; makes oneself available to staff and guests; provides regular performance feedback to staff; and develops staff's skills, encourages growth, and maintains accountability. Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully; thinks creatively to solve problems, to conduct organizational planning and to meet strategic goals. Coordinates and maintains effective communications with all other departments. Delegates work assignments, gives authority to work independently, sets expectations, mentors, and monitors delegated activities. Communicate guest satisfaction results in a timely fashion including Medallia, TripAdvisor, and Google feedback. Analyze information and develop plans to improve opportunity areas and expand on areas of strength. Conduct Daily Stand-up Meetings to ensure team engagement. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and process improvement. Completes weekly supply inventories to ensure adequate parts. Follow department policies, procedures, and service standards, including safety policies. Perform additional duties as assigned. Works a flexible schedule, including days, nights, weekends, and holidays. Required and Preferred Education and Experience: Required: Prior experience as a Guest Service or Hospitality Manager for a hotel. Preferred: Luxury 4-5-star hotel management experience is strongly preferred. Marriott management experience is preferred. Previous experience working with Opera, UKG, and Kronos management systems. Previous experience managing in a large organization amid growth and change. Qualifications: Works a flexible schedule, including days, nights, weekends, and holidays. Detailed understanding of all resort operations departments. Prior experience managing in an environment covered by a collective bargaining agreement. Technologically savvy, possessing the aptitude and desire to learn new technology in ways that benefit the team and the hotel. Analytical skills, as well as problem recognition and resolution skills. Excellent communication and organizational skills. Excellent team leadership and people management skills. Ability to work well under pressure in a fast-paced environment. Ability to focus attention on guest needs, remaining calm and courteous always.