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Office manager/supervisor skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical office manager/supervisor skills. We ranked the top skills for office manager/supervisors based on the percentage of resumes they appeared on. For example, 20.5% of office manager/supervisor resumes contained customer service as a skill. Continue reading to find out what skills an office manager/supervisor needs to be successful in the workplace.

15 office manager/supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office manager/supervisors use customer service:

Ensured customer satisfactions by thoroughly developing employee s capabilities to properly provide quality customer service and personally providing excellent customer service.
Received commendation from customers through personal phone calls and letters to company president for exceptional customer service.

2. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office manager/supervisors use office procedures:

Trained personnel in office procedures and Amadeus airline reservation system.
Established and managed office procedures.

3. Financial Reports

Here's how office manager/supervisors use financial reports:

Reduced outstanding receivables through weekly collection efforts and analyzing financial reports.
Analyzed financial reports every morning to gather daily data.

4. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how office manager/supervisors use bank deposits:

Prepare bank deposits, initiate collection efforts, communicate with customers - email, phone and/or in person.
Implemented problem solving skills, prepared bank deposits and directed team members in one or more major areas.

5. Office Operations

Here's how office manager/supervisors use office operations:

Analyze and organize office operations and procedures to continually develop new ways to improve office efficiency and effectiveness.
Improved office operations by creating standard forms allowing for more effective information flow between departments.

6. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how office manager/supervisors use human resources:

Developed and directed Corporate Services Team for Facility Management, Administration, and Human Resources.
Support Human Resources department by preparing benefits binders.

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7. Office Equipment

Here's how office manager/supervisors use office equipment:

Ordered inventory and coordinated with litigation support vendors and office equipment companies/technicians.
Monitored and provided inventory controls for medical supplies and office equipment.

8. Accounts Receivables

Here's how office manager/supervisors use accounts receivables:

Lowered Accounts Receivables by 25% * Medicare/Medicaid/Ambulance/Home Health Billing * Audit charges/Cost reporting
Monitored accounts receivables and implemented improvements for collections and appeals process.

9. Medicaid

Here's how office manager/supervisors use medicaid:

Hired to improve collection recovery of Medicare, Medicaid Commercial Insurance, self- pay, and other accounts.
Check insurances by calling companies such as Medicaid, Medicare, and all HMO's and private Insurances.

10. QuickBooks

Here's how office manager/supervisors use quickbooks:

Maintained files and records of correspondence and documents, verified and entered customer billing information and charges using QuickBooks.
Processed payroll in QuickBooks for up to 60 staff members.

11. Accounts Payables

Here's how office manager/supervisors use accounts payables:

Managed accounts payables, receivables, payroll, credentialing, billing, coding and collections.
Identified and tracked all accounts payables, receivables, customer accounts, and company inventory.

12. Inventory Control

Here's how office manager/supervisors use inventory control:

Instituted and recognized inventory control of supplies.
Performed inventory control and cash management.

13. Office Management

Here's how office manager/supervisors use office management:

Maintained and organized filing system and all correspondence and records resulting in zero discrepancies in office management during routine inspections.
Performed office management duties to optimize efficient operation of daily procedures.

14. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how office manager/supervisors use patient care:

Supervised, coordinated, and maintained all office functions, therapy related patient care including assisting two-three physicians at one time.
Maintain records of patient care, condition, progress or problems to report and discuss observations with case manager.

15. Computer System

Here's how office manager/supervisors use computer system:

Maintained logs for controller upgraded insurance and employer master files for H-BOSS mainframe computer system; trained hospital personnel on computers.
Operate office computer systems (MedisoftNetwork Professional, Microsoft, Amazing Charts, and Internet) and copy/ fax machinery.

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What skills help Office Manager/Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on office manager/supervisor resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all office manager/supervisors possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for office manager/supervisors?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What office manager/supervisor skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What type of skills will young office manager/supervisors need?

Dr. Nicole Evans

Assistant Professor of Management, Goldey-Beacom College

Graduates need to demonstrate that they have soft skills when they enter the workforce. It is imperative that the soft skills fit the job description and are an obvious advantage in that role. Employers seek candidates that are personable, good communicators, clear thinkers, organized, empathetic, confident, and positive-just to name a few.

What technical skills for an office manager/supervisor stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of office manager/supervisor skills to add to your resume

The most important skills for an office manager/supervisor resume and required skills for an office manager/supervisor to have include:

Customer Service
Office Procedures
Financial Reports
Bank Deposits
Office Operations
Human Resources
Office Equipment
Accounts Receivables
Medicaid
QuickBooks
Accounts Payables
Inventory Control
Office Management
Patient Care
Computer System
HIPAA
Office Policies

Appointment Scheduling
PowerPoint
EMR
Office Functions
Travel Arrangements
Tax Returns
Customer Complaints
Office Services
Financial Statements
Hippa
Performance Reviews
CPT
Event Planning
Insurance Claims
Administrative Functions
Staff Training
Clerical Functions

Customer Accounts
Performance Evaluations
Customer Inquiries
Multi-Line Phone System
Staff Performance
Telephone Calls
Customer Relations
ICD-9
AP
Ar
Expense Reports
Governmental Agencies
Payroll Taxes
ADP
Direct Reports
IRS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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