Join a Customer-Focused Team - Lead and Elevate Service Excellence at Wixon!
Are you a dynamic and resilient leader with a passion for creating exceptional customer experiences? Wixon, a growing and innovative flavor and spice manufacturer based in Milwaukee, Wisconsin, is seeking a Customer Care Manager to lead our high-performing customer care team.
In this critical role, you'll oversee a team that manages a high volume of customer inquiries-from order updates to complex issue resolution. Your leadership will help ensure our internal teams work in harmony and our customers receive timely, professional, and solutions-driven support. If you're a confident multitasker who thrives in a fast-paced, cross-functional environment, we'd love to meet you.
What You'll Do:
Perform and supervise all functions of customer service, including price quote administration, order processing, and system maintenance.
Ensure prompt communication of order fulfillment issues and updates to operations, sales, and customers.
Handle technical customer services, investigate and resolve product complaints, and coordinate with Procurement, Accounting, and Operations.
Act as the department liaison for inter-departmental and customer-related issues or changes.
Lead and develop the customer care team, overseeing day-to-day operations, training, performance management, and team development.
What You Bring:
Associate's Degree required; Bachelor's Degree preferred.
5+ years of customer relations experience in a manufacturing environment, preferably OEM manufacturing.
5+ years of experience in a supervisory role.
Exceptional multitasking skills with the ability to pivot based on evolving customer needs.
Excellent written, oral communication, and telephone etiquette skills.
Proficiency in Microsoft Word and Excel.
We've got you covered.
Wixon offers much to its employees, including an onsite cafeteria with an employee meal plan, as well as many other competitive benefits which include:
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Educational Assistance, 401(k), Profit Sharing, Company Sponsored Employee Events, Paid Vacation, Paid Personal Days and Paid Holidays.
Our corporate campus is located in St. Francis, Wisconsin. Visit our website for more company information at *************
Why Wixon?
At Wixon, we combine a passion for flavor with a commitment to innovation, customer satisfaction, and operational excellence. If you're looking to grow your career in a supportive environment that values teamwork, creativity, and results-we want to hear from you!
$31k-40k yearly est. 4d ago
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Security Team Manager
Securitas Security Services USA, Inc. 4.0
Office manager job in Milwaukee, WI
Security Team Manager
Reports To: Datacenter Physical Security Campus Security Manager
FLSA: Exempt DOE
The Security Team Manager (STM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client's datacenter. The STM is responsible for building a cohesive and high performing team. Reporting directly to the Campus Security Manager (CSM), the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance.
ESSENTIAL FUNCTIONS:
1. Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the datacenter.
2. Coaches security personnel and carries out disciplinary actions in accordance with current policy.
3. Ensures all responders and control room supervisors adhere to policies and standard operating procedures, acting as responder or control room supervisor in periods of increased activity or in the case of absent staff.
4. Ensures site health and key performance indicator goals are met or exceeded; works with the CSM to enhance security team effectiveness and performance.
5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team.
6. Oversees site security systems to ensure safe and compliant operation of the facility.
7. Maintains and troubleshoots on-site security technology.
8. Assists with site equipment inspections, and audit compliance.
9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures.
10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable.
11. Performs additional tasks assigned by management.
12. Keeps management informed of major accomplishments, issues and concerns.
13. Identifies security shortfalls and offers suggestions from improving the security program.
14. Evaluates and escalates potential safety issues within the facility.
15. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
16. Identifies security shortfalls and offers suggestions from improving the security program.
MINIMUM HIRING STANDARDS: Additional qualifications may be specified and receive preference, depending upon the nature of the position.
• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
EDUCATION/EXPERIENCE:
• Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. • Experience in management.
• Experience with Microsoft Office.
• Experience working in a datacenter environment a plus.
• Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software.
SPECIAL REQUIREMENTS: Able to work a flexible schedule, including evening, weekend, and holiday hours, such as during an emergency event or crisis.
COMPETENCIES:
• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations.
• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures applicable to a 24-hour facility.
• Knowledge of supervisory practices and procedures, including assigning work and providing training and discipline.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Advanced computer skills are required.
• Strong oral and written communication skills required to prepare materials and communicate information to others.
• Ability to conduct presentations and facilitate group meetings, both in person and online.
• Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently in a fast-paced environment.
• Ability to adapt to changes in the external environment and organization.
• Ability to exercise independent judgment and decision-making skills.
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• May be required to work overtime without advance notice.
• Keyboard, basic computer usage and operating controls, which may include long periods of data entry and analysis.
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. • Ability to carry up to 2.5-pound device during the entire shift.
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• Required ability to manage multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use vehicle in the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus
$30k-45k yearly est. 5d ago
Office Manager
Hope Christian Schools 3.5
Office manager job in Milwaukee, WI
OfficeManager
Job Purpose
Under the direction of the School Operations Manager or Director, the OfficeManager will operate a welcoming and efficient front desk and will support systematic processes for the growth of the school and organization. S/he will contribute to making sure that the school operations and communications are running smoothly. The OfficeManager will work closely with school administration and staff to manage administrative projects and tasks.
Essential Responsibilities and Competencies
Front Desk
Create a welcoming environment for visitors; serve as gatekeeper to address questions and minimize interruptions of the school administration team
Oversee the day-to-day activities of the school, serving as the main point of contact in the school's front office area
Greet and document all visitors (signing in visitors, ensuring that students only leave with authorized parents/guardians, monitoring and controlling access to the school, etc.)
Manage phones and ensure optimal level of service to students, parents, and community stakeholders
Manage written communication and mailings between the school and students, parents, and the community
Maintain and manage school calendar of events as well as inventory of school uniforms
Build rapport with students, parents, and families and maintain open lines of communication
Maintain a clean and organized office environment; maintain complete sets of commonly used forms for staff and families
Student Records and Enrollment
Manage the collection and maintenance of student information (receiving forms and paperwork, tracking missing forms, managing databases, updating contact information, keeping records current, etc.)
Oversee student files to ensure all proper documentation is collected, tracked in our computer system, organized, and filed
Manage student attendance, such as processing late arrivals and following-up with the families of absent students when necessary
Oversee new student enrollment by coordinating open houses, processing applications, and tracking all enrollments
Manage electronic student enrollment and information in school software and all electronic data systems in the HOPE network
Secure student transcripts from prior schools and provide student transcripts to future schools
Register and transfer students as needed
Operations
Monitor, submit, and organize all invoices and packing slips for Operations leadership
$42k-52k yearly est. 23d ago
Customer Support Account Manager
Western States Envelope Company 4.1
Office manager job in Butler, WI
Customer Support Account Manager - Build Lasting Relationships and Drive Customer Success!
Are you a relationship-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a tangible impact? Join Western States, an industry leader in innovation, and #PlaceYourStampHere as our next Customer Support Account Manager in Butler, WI, just minutes from Milwaukee!
ABOUT WESTERN STATES
Since 1908, Western States has been a cornerstone in our industry, fostering a culture of longevity and employee satisfaction. We're not just a company; we're a community. With 48% of our team members celebrating 10+ years of service, you'll find a supportive and experienced environment where you can truly build a lasting career. Discover the vibrant atmosphere and team spirit at Western States by visiting our Facebook page!
YOUR IMPACT
As a Customer Support Account Manager, you will be the trusted advisor and primary point of contact for our key accounts. Your expertise in building strong client relationships and delivering exceptional support will drive customer satisfaction and loyalty.
KEY RESPONSIBILITIES
Strategic Relationship Management: Cultivate and maintain strong, long-lasting relationships with assigned customer accounts through proactive communication and engagement.
Customer Advocacy: Serve as the primary point of contact for all customer inquiries, requests, and escalations, ensuring timely and effective resolution.
Needs Assessment and Solutions: Proactively understand client needs and objectives, collaborating with internal teams to deliver tailored solutions and exceed expectations.
Issue Resolution and Escalation Management: Effectively handle escalations and resolve customer complaints or issues with professionalism and efficiency.
Opportunity Identification: Identify opportunities to upsell additional products or services, contributing to revenue growth and customer value.
Reporting and Analysis: Generate insightful reports on customer interactions and account performance, providing valuable insights for continuous improvement.
WHY CHOOSE WESTERN STATES
Work-Life Balance: Enjoy a healthy work-life balance with 9 paid holidays and a supportive company culture.
Competitive Compensation and Benefits: Receive competitive pay, regular raises, a comprehensive benefits package, and a 401k with company match.
Career Growth and Stability: Join a stable, family-owned company with a rich history and a commitment to employee development.
Impactful Work: Make a tangible difference by building strong relationships and driving customer success.
Location: Enjoy working in Butler, WI, just minutes from Milwaukee.
Qualifications
Proven Account Management Experience: Demonstrated success in account management or a similar customer-facing role, with a track record of building and maintaining strong client relationships.
Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and establish trust with customers.
Problem-Solving Expertise: Strong problem-solving and decision-making abilities, with a focus on delivering effective and timely solutions.
Customer-Centric Mindset: A genuine passion for providing outstanding customer service and exceeding customer expectations.
Proactive and Organized: Ability to manage multiple priorities, anticipate customer needs, and work independently in a fast-paced environment.
Positive Attitude: An enthusiastic, motivated, and positive approach to work, contributing to a collaborative team environment.
$53k-78k yearly est. 20d ago
Office Manager
Timeproofusa
Office manager job in Milwaukee, WI
Job Description
TIMEPROOFUSA was founded by some of the home remodeling industry's most respected leaders. We have quickly become America's fastest-growing home improvement company-providing roofing solutions to homeowners across the country. Our rapid growth is driven by one mission: to deliver uncompromising quality, dependable service, and lasting peace of mind to every customer we serve.
As an OfficeManager, you'll be the central hub of TIMEPROOFUSA's daily operations, ensuring the entire branch runs smoothly, efficiently, and with professionalism that reflects our brand. You'll support leadership, coordinate administrative workflows, manage communication channels, and maintain the structure that keeps every department moving forward - all while creating an organized, positive, and high-performing office environment!
What You'll Do
Oversee day-to-day office operations, including administrative tasks, scheduling, supplies management, and facility upkeep.
Serve as the main point of contact for internal staff, vendors, and customers entering or contacting the office.
Maintain and organize company records, documents, and files within CRM systems (i.e. Salesforce) and internal platforms.
Support leadership and department heads with reporting, timekeeping, onboarding/offboarding, IT requests, shipping/receiving office needs, etc.
Manageoffice communications - emails, phone lines, mail, and customer inquiries
Coordinate meetings, trainings, office events, and company calendars to maintain seamless operations.
What's In It for You
$75k - $85k, depending on experience
Full benefits package - Medical, Dental, Vision, 401k, and PTO
Paid training and mentorship from industry-leading experts
Opportunities for growth - advance into HR, Operations, or Administrative Leadership positions
Supportive team culture built on communication, reliability, and recognition
Full-time, W-2 employment
What It Takes to Succeed
Strong organizational and time-management skills - you thrive in a fast-paced environment and keep the office running efficiently
Excellent communication and interpersonal abilities - you maintain professionalism and build trust with staff and clients.
Problem-solving mindset - you can anticipate needs, resolve issues quickly, and keep things moving.
$75k-85k yearly 19d ago
Senior Business Office Manager
The Pavilion at Glacier Valley
Office manager job in Slinger, WI
The Senior Business OfficeManager is a special person. This professional is a subject matter expert on Medicare, Medicaid and Private Insurance billing. In addition, a skilled communicator with patients, residents and families on delicate financial subjects on a regular basis. If you are an experienced and success driven business officemanager who is looking for an opportunity to join an organization that believes in teamwork and success, apply today!
Posted Salary Range USD $60,000.00 - USD $72,000.00 /Yr. Wage Commensuration The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, experience, education and training, licensure and certifications, and other business and organizational needs. Duties & Responsibilities
Take the lead on billing and follow up of all Medicare, Medicaid, private pay, co-insurance, and managed care billing for the facility.
Take primary responsibility for cash collections and A/R goals of the facility.
Work very closely with the Central Billing Office for the region on all billing issues and follow up necessary.
Qualifications & Requirements
Must have 3 to 5 years of experience in third-party billing and reimbursement including Medicare, Medicaid, co-insurance, managed care and private collections preferred
Must be detail oriented and have excellent customer service skills
Must have Medicare, Medicaid and Private Insurance billing experience to be considered
Benefits
All of our employees are valued and receive a competitive wage; full time team members are also offered a comprehensive benefit package which includes:
Medical, Dental, Vision, Life and Disability Insurance/ Flexible Spending Accounts
Tuition Reimbursement & Nursing Loan Repayment Programs
PerkSpot - Local Deals and Weekly Perks Program
401(k)
Paid Time Off Plan
New Pet Insurance Discount available
DailyPay option available! - Get your pay, when you need it.
Purchasing Power - online purchase/payroll deduction
Tickets at Work - entertainment ticket discounts
Employee Assistance Plan - easy-to-use services to help with everyday challenges of life (available for all employees and their families)
Helping Friends Foundation - our employees' hardship/crisis fund
Auto and Home Insurance - employee discount available - payroll deduction!
In-facility education programs and more!
EOE Statement
Drug Free, Smoke-Free work place. Equal Opportunity Employer, including disability/vets
$60k-72k yearly Auto-Apply 52d ago
Front Office Manager
Crescent Careers
Office manager job in Brookfield, WI
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
The Courtyard/Residence Inn Complex is looking for its next great team member to lead our Front Office team. We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family
members.
Hotel Room Discounts at Marriott properties worldwide.
Here is what you will be doing each day:
The Front OfficeManager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associates performance to ensure high levels of customer satisfaction and quality of service.
Does this sound like you?
You have a passion for our industry set high expectations for customer service. You have at least 2 years of experience as a Front OfficeManager in a Hotel, excellent interpersonal, leadership and communication skills, you are excellent at resolving challenges and dedicated to provide excellent service to our guest. Marriott brand experience is a plus.
Our differences are what make us great:
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
$40k-54k yearly est. 21d ago
Business Office Manager (EX)
The Pennant Group, Inc.
Office manager job in Brookfield, WI
Sunrise Meadows Senior Living is Hiring a Business OfficeManager! Type: Full-Time Make a Difference Every Day Sunrise Meadows Senior Living is currently seeking a Business OfficeManager to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families, and our community.
We live by our CAPLICO Core Values:
Celebration
Accountability
Passion for Learning
️ Love One Another
Intelligent Risk Taking
Customer Second (Employee First!)
Ownership
If these values speak to your heart, we want YOU on our team!
About the Role
As our Business OfficeManager, you'll be the go-to person for keeping our community running smoothly. You'll:
Provide clerical and administrative support to department leaders and the Executive Director
Organize and maintain resident and staff files
Track resident charges and handle billing
Manage payroll and assist with benefits administration
Serve as the central point of contact for job applicants
Conduct onboarding tasks and exit interviews
Keep our office professional, organized, and welcoming
What Makes You Shine
* Superior communication skills (English, written and verbal)
* Dependable, punctual, and professional
* Organized multitasker with strong time management
* Adaptable and flexible team player
* Compassionate and empathetic listener
* Positive customer service attitude
Qualifications
* High School diploma or GED required; Associate's in Business Management preferred
* Office and payroll experience preferred
* Experience interviewing, training, and supervising staff is a plus
* Comfortable with office equipment, computer systems, and Microsoft Office
Why Sunrise Meadows?
We're more than a workplace-we're a family. We celebrate wins, support growth, and put our employees first.
Benefits include:
Competitive pay
Health, dental, and vision insurance
Paid time off
A culture that values YOU
Ready to Make a Difference?
Apply today and help us keep Sunrise Meadows shining bright!
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************
$44k-65k yearly est. Auto-Apply 18d ago
Business Office Manager (EX)
Lexington Assisted Living
Office manager job in Brookfield, WI
🌟 Sunrise Meadows Senior Living is Hiring a Business OfficeManager! 🌟 Type: Full-Time
Make a Difference Every Day
Sunrise Meadows Senior Living is currently seeking a Business OfficeManager to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families, and our community.
We live by our CAPLICO Core Values:
🎉 Celebration
✅ Accountability
📚 Passion for Learning
❤️ Love One Another
💡 Intelligent Risk Taking
🙌 Customer Second (Employee First!)
🏆 Ownership
If these values speak to your heart, we want YOU on our team!
About the Role
As our Business OfficeManager, you'll be the go-to person for keeping our community running smoothly. You'll:
✨ Provide clerical and administrative support to department leaders and the Executive Director
✨ Organize and maintain resident and staff files
✨ Track resident charges and handle billing
✨ Manage payroll and assist with benefits administration
✨ Serve as the central point of contact for job applicants
✨ Conduct onboarding tasks and exit interviews
✨ Keep our office professional, organized, and welcoming
What Makes You Shine
Superior communication skills (English, written and verbal)
Dependable, punctual, and professional
Organized multitasker with strong time management
Adaptable and flexible team player
Compassionate and empathetic listener
Positive customer service attitude
Qualifications
High School diploma or GED required; Associate's in Business Management preferred
Office and payroll experience preferred
Experience interviewing, training, and supervising staff is a plus
Comfortable with office equipment, computer systems, and Microsoft Office
Why Sunrise Meadows?
We're more than a workplace-we're a family. We celebrate wins, support growth, and put our employees first.
Benefits include:
✅ Competitive pay
✅ Health, dental, and vision insurance
✅ Paid time off
✅ A culture that values YOU
Ready to Make a Difference?
Apply today and help us keep Sunrise Meadows shining bright!
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************
$44k-65k yearly est. Auto-Apply 19d ago
Office Manager
Molly Maid, LLC
Office manager job in Pewaukee, WI
Location: 235 B Oakton Avenue, Pewaukee, WI, 53072 Would you like a career where you get training and have an opportunity to advance? Would you like to control how much money you get paid each week?As an Operations / Officemanager you are a key team member in upholding our commitment to customer satisfaction and professionalism.
With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.
Ready to join a company and a team that will support you? Apply today - Molly Maid is ready for you!Prior customer service, management, and cleaning experience or equivalent experience with the ability to learn quickly!This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively meet deadlines.
You have proven communication skills with supervisors, employees, and customers and can effectively manage a variety of situations on a day-to-day basis.
We'll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, highly trained programs, commercial grade equipment and supplies, and our unique culture.
Once you've enjoyed training in the Molly Maid process, you'll provide support to the teams that will deliver exceptional service customers.
Full-time.
No nights.
No weekends.
No holidays.
We provide:• Training on the Molly Maid Model• Training on our operational systems• Branded comfortable clothing• A stable and consistent working schedule • A fun culture where success is celebrated as a team If you like working as a team, supporting others, and growing in a career, APPLY NOW! Benefits & PayThe pay range for this position is $18-$30 an hour plus bonus opportunities and is dependent on experience.
[insert pay and benefits details here] • Earn paid time off weekly, up to 10 days per year• Earn one day of sick time off for every 8 weeks worked• Earn a 2% company match for your 401k contributions As an Office / Operations Manager, you will be responsible for:• Operational tasks - Grow and retain customers by creating connections with strong written and verbal communication skills.
• Perform marketing and sales - Drive team engagement and follow through on processes to meet set goals.
• Build our culture and team - Interview, hire, and train individuals to exceed customer expectations and enhance the work environment.
• Be a brand ambassador - Respond, resolve, and follow-up with customers, schedule estimates and be ready to jump in where needed.
This job will be a great fit for you if…• You feel at home leading and supporting a team with open communication to deliver an exceptional experience for customers.
• You have a positive disposition and enjoy developing relationships.
• You are comfortable with a computer and technology, especially Microsoft Office.
• You have strong organizational skills, which include setting priorities and executing a plan of action.
You thrive in a fast-paced environment• You seek to continuously develop as a sales professional.
• You like to work in a variety of environments while getting to know our team and customers.
Job RequirementsMinimum requirements to be considered for this position.
• Legally authorized to work in the United States• Complete a background check• 2-3 years of experience in recruiting, training, customer service, or officemanagement or equivalent • Ability to work Monday through Friday, 8 am to 5pm.
Ready for a fresh start where you can be your best?If that's you, APPLY TODAY!If you meet the requirements for this position, our system will schedule you for an interview immediately.
"You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates.
If hired, the franchise owner will be your only employer.
Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.
This job description is meant to describe the general nature and level of work being performed.
"
$18-30 hourly 60d+ ago
Vendor Management Office Manager
Bayforce 4.4
Office manager job in Milwaukee, WI
NO 3rd Parties Sponsorship Duration: 6 months contract to hire Lead and mature our Digital Vendor ManagementOffice (VMO) by establishing enterprise-wide governance, commercial, and performance management practices for IT and Digital vendors. This role defines and executes VMO strategy, oversees the full vendor lifecycle, and ensures vendor relationships drive value, manage risk, and align with technology and financial objectives. Partners closely with IT, Digital, Legal, Finance, and HR, and leads a team of vendor management professionals.
Key Responsibilities
* Establish and lead the Digital VMO, including governance models, policies, and standard operating procedures
* Own the end-to-end vendor lifecycle: intake, RFPs, contract negotiation, onboarding, performance management, renewals, and exit
* Lead vendor contract oversight, commercial negotiations, renewals, and competitive rebids
* Drive cost optimization, vendor consolidation, and total cost of ownership analysis
* Govern RFP/RFI/RFQ processes for major IT and Digital initiatives
* Define and manage vendor performance metrics, risk management, and remediation plans
* Build strong partnerships across IT, Digital, Legal, Finance, and HR
* Lead, coach, and develop the Digital VMO team
Minimum Qualifications
* Bachelor's degree in IT, Business, or related field
* 7+ years of experience in IT/Digital vendor management, strategic sourcing, or technology procurement
* Experience operating within or leading a VMO
* Strong contract negotiation experience across software, SaaS, cloud, managed services, and professional services
* Knowledge of licensing, subscription, consumption-based pricing, SLAs, and vendor risk
* Experience with VMS, CLM, or sourcing tools
* Strong analytical, financial, and executive communication skills
Preferred Qualifications
* Master's degree (MBA or IT-related)
* Certifications such as CPSM, CPM, ITIL, or CISM
* Experience building or scaling an enterprise VMO
Reporting & Relationships
* Reports to Director, Digital Planning & Governance
* Partners with Digital, IT, Finance, HR, Legal, and procurement teams
$38k-52k yearly est. 9d ago
Office Manager
CJS Lawn & Landscape
Office manager job in Union Grove, WI
About Us
Since 1982, CJS Lawn & Landscaping has been serving our Racine customers through our passionate professionals creating stunning outdoor spaces while adhering to high standards and environmentally responsible practices. We are proud of our exceptional reputation of taking care of our team members as well, and as part of our team, your contributions to our success and reputation of excellence are appreciated and celebrated. **********************************
About You
· You are energized by talking with customers and other team members
· Problem-solving and getting things done are some of your superpowers
· Your friends and colleagues appreciate that you are able to have tough conversations, even when money is involved.
· You want the stability of being with an established company because your own dependability is a source of pride for you
· Providing excellent customer service brings you joy
· You are searching for a company culture based on trust and integrity
· You are willing to admit mistakes and learn from them and have that same patience for your colleagues.
What We Offer
· Salary is $50-60k/year depending on experience
· Simple IRA retirement with company match
· Paid time off and 8 Holidays off
· Monday-Friday schedule with seasonal flexibility
· Amazing team environment
About the Role:
· Collaborate with Leadership team and Production Manager for daily priorities and needs
· During the busy season, you and our team will answer up to 50-75 phone calls every day
· Actively listen to and ask great questions to quality potential customers' fit for our services
· Work with the office team to respond to calls, voicemails, and emails to answer questions from customers; along with tracking/documenting those conversations
· Use your bookkeeping experience to perform invoicing, AP/AR and collecting on overdue invoices
· Make daily check deposits at the bank and process credit card payments through our software; you'll also do account reconciliations each month
· Schedule our estimator's appointments and prevent overscheduling and location errors
· You'll enter time into Quickbooks and then audit timesheets for accuracy for payroll
OfficeManager Experience needed:
· More than 1-2 years of experience in Customer Service, Leadership and Scheduling
· Bookkeeping experience with Quickbooks or similar accounting software
· Administrative support experience
· Customer qualifying experience
· Excellent customer service skills and comfortable phone presence
· Computer skills expertise (MS and Excel) and the ability to learn new technology
If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.
· Restoration services administrator
· Remodeling administrative assistant
· Construction operations assistant
· Plumbing customer service agent
· Irrigation officemanager
· Electrical operations and dispatch
· Painting scheduling and dispatch
· Landscape scheduling
· Remediation administration
· Roofing customer support
· Garage door installation administrator
· Fencing installation coordinator
· Assistant bookkeeper
$50k-60k yearly 37d ago
Business Office Manager / Bookkeeper
Pmcoe
Office manager job in Milwaukee, WI
Unique opportunity for an experieinced business officemanager / bookkeeper with a multi specialty, multi location eye care practice. This is a working manager opportunity in our practice. This individual handles A/R, P/R, calculates bonus payments, partner distributions, reconciles bank accounts, merchant statements, and business credit cards and provides reports for monthly board meetings.
There is time to overlap with the current bookkeeper that is retiring later this Spring.
Qualifications
Knowledge of GAAP, experience with Paychex, and Sage accounting system
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-65k yearly est. 2d ago
Business Office Manager
Riverview Village Senior Living
Office manager job in Menomonee Falls, WI
Join Our Team at Riverview Village Senior Living!
Are you ready to make a real difference every single day? Riverview Village Senior Living is looking for a Business OfficeManager who's not just about numbers and paperwork-but about people, purpose, and passion!
We're a community guided by our CAPLICO Core Values, and we live them out loud:
🎉 Celebration - We cheer each other on and celebrate wins big and small.
✅ Accountability - We own our actions and strive for excellence.
📚 Passion for Learning - Growth never stops here!
❤️ Love One Another - Kindness is our language.
🚀 Intelligent Risk Taking - We innovate with courage.
🙌 Customer Second (Employee First!) - Because happy teams create happy residents.
🏡 Ownership - We take pride in what we do and how we do it.
If these values feel like home to you, keep reading-this might be your perfect fit!
About the Role
As our Business OfficeManager, you'll be the heartbeat of our community's operations. You'll:
Keep things running smoothly behind the scenes with top-notch organization.
Manage resident billing and payroll with precision and care.
Support our amazing team with benefits administration and onboarding.
Be the go-to person for applicants and help us welcome new team members.
Solve workflow puzzles and make the office a place of efficiency and positivity.
What Makes You Shine
You're a communication rockstar-clear, professional, and approachable.
Dependable, adaptable, and ready to roll with the needs of residents and staff.
A multitasking pro who thrives on organization.
Compassionate and empathetic-you listen as much as you lead.
You bring positivity and a “how can I help?” attitude every day.
Qualifications
High School diploma or GED required; Associate's Degree in Business Management preferred.
Office and payroll experience? Awesome!
Familiar with interviewing, training, and supervising? Even better!
Comfortable with computers, spreadsheets, and email? You're our kind of person!
Why Riverview Village?
Because here, you're not just filling a position-you're joining a family that values YOU first. We're an equal opportunity employer, and we celebrate diversity in all its forms.
Ready to bring your skills and heart to a place that truly matters? Apply today and let's make a difference together!
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************
$44k-65k yearly est. Auto-Apply 39d ago
Digital Vendor Management Office Manager
Charter Manufacturing 4.1
Office manager job in Mequon, WI
Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!Manager, Digital Vendor ManagementOffice (VMO)
Department: Digital / IT
🌟 Position Purpose / Mission
Lead the creation and continuous evolution of Charter's Digital Vendor ManagementOffice (VMO). In this highly strategic role, you will shape how Charter engages, governs, and maximizes value from its digital vendors across all divisions. You will design and execute vendor strategies that drive cost optimization, reduce risk, strengthen compliance, and elevate performance.
You will own the full vendor lifecycle-from intake and assessment through contracting, onboarding, performance management, renewals, and exit. As a trusted advisor to senior leadership, you will influence key commercial decisions, negotiate complex technology agreements, and ensure Charter's digital ecosystem operates with transparency, accountability, and excellence. You will also lead, mentor, and develop a high‑performing vendor management team.
✅ Minimum Qualifications
Bachelor's degree in Information Technology, Business, or related field
7+ years of progressive experience in IT/Digital vendor management, strategic sourcing, or technology procurement
3+ years of people leadership experience
Proven success leading or operating within a Vendor ManagementOffice (VMO) or similar governance structure
Deep experience negotiating technology contracts across hardware, software, cloud, SaaS, managed services, and professional services
Strong understanding of licensing models, subscription structures, consumption‑based pricing, and SLAs
Experience with VMS, CLM, or sourcing tools
Demonstrated success leading RFPs/RFIs/RFQs for complex digital initiatives
Strong analytical, financial, and risk assessment capabilities
Ability to influence senior leaders and collaborate across IT, Digital, Legal, Finance, and HR
Exceptional written, verbal, and executive‑level communication skills
⭐ Preferred Qualifications
Master's degree in Business, IT, or related field
Professional certifications (CPSM, CPM, ITIL, CISM, etc.)
Experience building or maturing an enterprise VMO or vendor governance framework
🎯 Major Accountabilities
Establish and lead Charter's Digital VMO, including governance models, policies, standards, and operating procedures
Develop and execute enterprise‑wide vendor management strategies aligned with IT and Digital roadmaps
Standardize vendor intake, onboarding, performance management, renewal, and exit processes
Ensure compliance with IT standards, security, data protection, and regulatory requirements
Build, coach, and develop a high‑performing vendor management team
Oversee all IT and Digital vendor contracts, ensuring consistency, transparency, and accountability
Partner with Legal to negotiate commercial terms, mitigate risk, and protect Charter's interests
Lead renewals, renegotiations, and competitive sourcing events to drive cost optimization
Maintain a centralized vendor repository, sourcing calendar, and renewal pipeline
Lead pricing and commercial negotiations, including licensing, rate cards, SLAs, credits, and incentives
Analyze vendor spend, usage, and performance to optimize total cost of ownership
Identify opportunities for vendor consolidation, rationalization, and strategic partnerships
Govern RFP/RFI/RFQ processes for major digital initiatives
Develop sourcing strategies, evaluation criteria, and award recommendations for executive leadership
Define and implement vendor performance metrics and scorecards
Manage executive‑level vendor relationships and strategic engagements
Proactively identify vendor risks and lead remediation efforts
Serve as the primary subject matter expert for Digital vendor governance
Communicate vendor risks, opportunities, and recommendations to senior leadership
Follow Environmental, Quality, and Safety Management System procedures
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).
$37k-57k yearly est. Auto-Apply 12d ago
Front Office Manager
Grand Geneva Resort & Spa 4.0
Office manager job in Lake Geneva, WI
Front OfficeManager - (2600001E) Description If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart.
As a Front OfficeManager at the Grand Geneva Resort & Spa, you'll assist in the oversight of the Guest Services department consisting of supervisory team, Club Vacation Liaison, Guest Service Agents, Night Audit, PBX and Trolley Conductors.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler.
This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.
Our name in the area means home, family and tradition.
We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What will you be doing?· Maintains standards of guest service as established by the Guest Services Director.
· Ability to learn, manage and train associates on our HotSos System and OPERA Property Management System (PMS).
· Responsible for the management of our guest's profile information and responsible for communicating with all departments to ensure guest information is relayed in a timely manner and all pre-arrival details are executed prior to guest arrival.
· Responsible for managing and entering all new guests profile information that is obtained during the guests stay on property.
· Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards.
· Provide budgets/forecasting numbers accurately and on time when requested by upper management.
· Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times· Resolve guest complaints, ensuring guest satisfaction Maintain complete knowledge at all times of:All hotel features/services, hours of operations All room types, numbers, layout, décor, appointments and locations All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status and rate for any given day All hotel departmental policies and procedures· Perform other duties as assigned by the Director of Front office, Director of Guest Services or Director of Rooms.
What do you bring to the role?Hospitality Degree preferred, plus 1 or more years of experience in the related field Able to work independently, has good judgment, problem solving, and decision-making skills Service oriented· Organization and time management skills.
· Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
· Able to guide, direct, and motivate subordinates.
Self-motivated and willing to think out of the box.
What's in it for you?· A free, well-balanced meal every shift· Discounted gym membership· Room discounts at Marcus Hotels & Resorts· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa· Free parking· “Two for one” movie theater coupons at Marcus Theatres· Ability to grow your career and transfer from one property to another· Early wage access· Paid time off· Flexible scheduling· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match· And more!About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence.
We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike.
Focused on expanding our U.
S.
-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job.
It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
Primary Location: United States-Wisconsin-Lake GenevaWork Locations: Grand Geneva Resort 7036 Grand Geneva Way Highway 50 East Lake Geneva 53147Job: Front OfficeJob Posting: Jan 8, 2026, 9:37:26 PM
$44k-54k yearly est. Auto-Apply 23h ago
Office Manager
Burtness Chevrolet
Office manager job in Whitewater, WI
Job DescriptionSalary:
OfficeManager
Burtness Automotive Group Whitewater, WI
Full-Time | Competitive Pay | Leadership Role | Dealership Accounting Experience a Huge Plus
Burtness of Whitewater is seeking an experienced and detail-oriented OfficeManagerto oversee accounting operations for our Chevrolet/Buick/GMC store in Whitewater and our Chrysler/Dodge/Jeep/Ram store in Whitewater. This is a key leadership role responsible for ensuring financial accuracy, internal controls, and efficient office operations across both rooftops.
What Youll Do
Oversee daily accounting operations for both dealerships, including AP, AR, payroll, bank reconciliations, and general ledger management
Prepare and review financial statements and schedules, ensuring accuracy and compliance
Lead month-end and year-end closing processes
Maintain strong internal controls and ensure compliance with Burtness policies and OEM requirements
Supervise and support office/accounting staff at both locations
Work closely with department managers and ownership on budgeting, forecasting, and financial reporting
Manage OEM reporting, factory submissions, and audit requirements
Support deal processing, titling, and other office functions as needed
Improve processes and efficiencies within the accounting department
What Were Looking For
Accounting experience required (minimum 23 years preferred)
Automotive dealership accounting experience strongly preferred
Solid understanding of GAAP and standard accounting practices
Experience with Tekion, Reynolds & Reynolds, CDK, Dealertrack, or similar DMS systems is a strong plus
Strong leadership, communication, and organizational skills
High level of accuracy, integrity, and professionalism
Ability to manage multiple priorities between two locations
Proficiency with Excel and general office software
Why Work at Burtness Automotive Group
Family-owned, community-focused dealership group
Supportive leadership and a positive team culture
Stability and long-term growth opportunities
Competitive pay based on experience
Full-time benefit package includes:
Health, dental, and vision insurance
401(k) with employer match
Paid time off
Employee discounts on service and vehicles
Schedule & Compensation
Full-time, MondayFriday
Competitive salary based on experience
Salary range available during screening or upon request
If youre an experienced accounting professional who thrives in a leadership role and enjoys a fast-paced dealership environment, wed love to hear from you. Apply today!
$32k-50k yearly est. 17d ago
Business Enablement Manager
Lake County Il 4.5
Office manager job in Waukegan, IL
The Business Enablement Manager is a valuable member of our Health Informatics and Technology team who is responsible for leading a cross-functional team that serves as the operational bridge between business users and technology systems. This role oversees the implementation, configuration, and support of enterprise applications and digital workflows that enable public health, behavioral health, and community-based care services.
Focused on aligning people, processes, and technology, the manager ensures that solutions are effective, supportable, and strategically aligned with organizational goals. The team acts as a center of excellence for system enablement-combining technical know-how, process analysis, and user experience design to maximize technology value across programs.
Scheduled Hours: 40 hours per week
* Hybrid schedule after six months of training period completed; 3 days in office and 2 days remote.
Leadership & Strategy
* Provide operational leadership to a multidisciplinary team focused on application enablement.
* Champion a people-process-technology approach to problem-solving, ensuring solutions are practical, usable, and sustainable.
* Serve as a primary liaison between IT, clinical and program leaders, and operations to understand business needs and translate them into system solutions.
Application & Workflow Enablement
* Oversee configuration and support of enterprise systems including EHR, case management, public health, and administrative platforms.
* Coordinate system testing, release management, change documentation, and user feedback processes.
* Partner with the Technical Operations and Data Engineering teams to ensure integration and alignment across systems.
Process Improvement & Change Management
* Identify and address inefficiencies in workflows by optimizing how systems are used across departments.
* Facilitate business process reviews in collaboration with end-users and leadership.
Technical Coordination
* Ensure system design and configuration decisions align with security, data governance, and compliance frameworks.
* Support integration efforts by ensuring documentation of functional requirements and collaborating with data and systems engineers.
Performance & Team Management
* Supervise and mentor staff, ensuring strong collaboration and accountability.
* Establish clear goals, performance indicators, and development plans for each team member.
* Build a culture of transparency, continuous learning, and solution ownership.
* Bachelor's degree in health informatics, Information Systems, Public Health Administration, or related experience.
* Minimum five (3) years of experience in business systems, health IT, or application support, with at least two (2) years in a leadership or supervisory role.
* Experience supporting or configuring enterprise applications in a healthcare or public health environment.
* Familiarity with systems such as EHRs, case management platforms, and reporting tools (e.g., Tableau, Power BI).
* Understanding of data privacy and compliance standards (e.g., HIPAA, 42 CFR Part 2).
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at**********************************************************
At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary gradesat************************************************ For unionized positions, a list of our collective bargaining agreements can be found here: *******************************************************************
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
$52k-65k yearly est. 45d ago
Office Manager
Connect Chiropractic
Office manager job in Oak Creek, WI
Connect Chiropractic is seeking a skilled and dedicated OfficeManager to oversee the efficient operation of our practice full-time. This role offers a competitive salary between $40,000 and $55,000 per year, along with comprehensive benefits, including 8 paid holidays, 40 hours of PTO (after one year of employment), unlimited unpaid PTO, group discounts for health, dental, and vision insurance, $50/month gym membership reimbursement, and free chiropractic care for employees and their family members.
GET TO KNOW THE ROLE
Schedule:
Oak Creek Schedule:
Monday: 8am-1:30pm & 2:40pm - 7pm
Tuesday: 6:30am-12pm
Wednesday: 8:30am-12:30pm & 2:40pm-6pm
Thursday: 8:30am-12:30pm & 2:40-7pm
Your Typical Day: As our OfficeManager, you will be responsible for ensuring the smooth functioning of our clinic's operations. This includes organizing daily tasks, managing correspondence, and implementing efficient office systems. In this administrative position, you will also handle human resources duties such as assisting with staff recruitment and evaluation, maintaining office policies, and supervising administrative functions. Your role will be essential in maximizing patient care and contributing to the growth and stability of the clinic.
Qualifications:
High school diploma or equivalent
Managerial experience (preferred)
GET TO KNOW CONNECT CHIROPRACTIC
Founded in 2020, our fast-growing clinic has quickly developed a reputation for having some of the highest quality chiropractic care in the Greater Milwaukee area. Our neurologically based approach to healthcare empowers our patients to take charge of their well-being. As we strive to stay on the cutting edge of the healthcare industry, we consider our employees to be our most important asset. We value them and want to help them progress and grow. To that end, we ensure that they have the training and support they need to succeed. We also offer generous benefits and a fun, fast-paced atmosphere that makes our office an exciting place to work.
HOW TO APPLY FOR THIS ADMINISTRATIVE ROLE
If you are a professional with a proven track record in officemanagement and are ready to contribute to our team, we encourage you to apply. Our initial application process is streamlined and mobile-friendly, taking just 3 minutes to complete. Start your application and take the first step toward joining our clinic as our new OfficeManager!
$40k-55k yearly 60d+ ago
Ecommerce Business Manager
Johnson Health Tech 4.1
Office manager job in Cottage Grove, WI
Johnson Fitness & Wellness (JFW), the nation's largest and fastest-growing specialty fitness retailer, is seeking an accomplished Ecommerce Business Manager responsible for the overall commercial performance, strategic execution, and day-to-day optimization of an assigned ecommerce business or website. This role owns site-level revenue performance, executes ecommerce strategy, and partners cross-functionally to ensure marketing, merchandising, UX, and operations are aligned to business goals.
Reporting to the Director of Ecommerce, the Ecommerce Business Manager serves as the primary owner of their site's performance-translating high-level strategy into actionable plans, monitoring KPIs, and continuously identifying opportunities to grow revenue, improve conversion, and enhance the customer experience.
This role functions as the central point of accountability for each ecommerce business and acts as the internal advocate for their brand/site across shared service teams.
Responsibilities:
Revenue and Performance Management: Drive site-level performance
* Own revenue, conversion rate, AOV, and traffic performance for assigned ecommerce site(s)
* Develop and execute plans to achieve sales, growth, and profitability targets
* Monitor daily, weekly, and monthly performance trends and quickly identify risks or opportunities
* Analyze performance drivers across traffic sources, devices, products, and customer segments
* Recommend and prioritize initiatives to improve funnel performance and customer outcomes
Ecommerce Strategy Execution: Translate strategy into action
* Assist in developing the ecommerce roadmap for assigned site(s) in alignment with broader ecommerce and brand strategy
* Partner with marketing, merchandising, UX, and technology teams to deliver strategic initiatives
* Identify site-specific opportunities that support growth (e.g., new features, merchandising strategies, promotional approaches)
* Support launch of new products, collections, or site enhancements
* Ensure consistent execution of brand, merchandising, and customer experience standards
Site Operations & Optimization: Ensure the site is optimized, functional, and conversion-focused
* Own day-to-day site performance, including merchandising, navigation, and content updates
* Partner with UX/CRO teams to test and optimize site experience
* Identify and help resolve site issues impacting conversion, customer experience, or revenue
* Collaborate with operations and fulfillment teams to ensure inventory availability and accurate site representation
* Ensure promotions, pricing, and campaigns are implemented accurately and on time
Analytics, Reporting & Insights: Use data to inform decisions and communicate performance
* Maintain regular performance reporting for assigned site(s)
* Develop clear, actionable insights from data and share recommendations with stakeholders
* Track progress against KPIs and strategic initiatives
* Prepare business reviews highlighting results, learnings, and next steps
* Leverage analytics tools (e.g., GA, BI dashboards) to inform optimization efforts
Cross-Functional Collaboration & Stakeholder Management: Act as the site's primary internal owner
* Serve as the main point of contact for assigned site across shared services (marketing, creative, UX, technology, operations)
* Align cross-functional teams around priorities and timelines
* Clearly communicate business needs, goals, and performance updates
* Advocate for site-specific needs while balancing portfolio-level priorities
* Support continuous improvement across processes and workflows
Management:
* Plan, direct, and evaluate team performance with a focus on collaboration, accountability, and development
* Provide mentorship, performance feedback, and professional development support to direct reports
* Execute all facets of personnel management, including hiring, terminations, performance evaluations, timecard approvals, and disciplinary action when necessary
Marginal Job Functions:
* Support special projects and cross-functional initiatives as assigned
* Other projects as needed.
Requirements
Education:
* Bachelor's degree in Business, Marketing, Ecommerce, Analytics, or a related field (or equivalent practical experience)
Experience:
* 4-7 years of experience in ecommerce, digital commerce, or online business management
* Hands-on experience managing and optimizing an ecommerce website
* Strong understanding of ecommerce KPIs (conversion rate, AOV, traffic, revenue)
* Experience working cross-functionally with marketing, merchandising, UX, and/or technology teams
* Proven ability to analyze performance data and translate insights into action
* Experience managing multiple ecommerce sites or brands
* Exposure to P&L ownership or revenue accountability
* Experience in a multi-brand or matrixed organization
* Familiarity with CRO, testing frameworks, and ecommerce platforms
* Experience with analytics and BI tools (GA, Adobe Analytics, Looker, Tableau, etc.)
Other Requirements:
* Periodic travel to the corporate offices is required based on business needs
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
* Health & Dental Insurance
* Company paid Life Insurance
* 401(k)
* Paid Time Off benefits
* Product discounts
* Wellness programs
EOE/M/W/Vet/Disability
#ZR
How much does an office manager earn in Waukesha, WI?
The average office manager in Waukesha, WI earns between $27,000 and $62,000 annually. This compares to the national average office manager range of $30,000 to $62,000.
Average office manager salary in Waukesha, WI
$41,000
What are the biggest employers of Office Managers in Waukesha, WI?
The biggest employers of Office Managers in Waukesha, WI are: