Insight Global is seeking a Customer Care Manager for the greater Wilmington area to support a large client of ours.
Responsibilities:
- Manage escalated and large warranty issues for closed homes, including insurance/litigation - Conduct in-person homeowner assessments on an as needed basis.
- Determine if corrective work order is needed. - Lead root-cause analysis.
- Manage trades to completion of service requests to customers' satisfaction.
- Perform minor service related tasks (e.g., adjustments, repairs), as requested.
- Establish and maintain positive customer relationships.
- Determine trade accountability for back charges and P.O.'s.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Partner with other Customer Care Managers to address escalated homeowner concerns.
- Manage, contain, and continuously improve warranty spend.
- Participate in Lean initiatives to improve overall efficiencies of the Division.
- Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.
Required Skills & Experience
• 2+ years of customer service experience
• Experience working with subcontractors, vendors, or partners
• Ability to manage warranty/customer service processes in a high volume, fast paced environment
Nice to Have Skills & Experience
- Construction or warranty experience
- Property Management, retail, rental car, or call center experience
$32k-50k yearly est. 1d ago
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Strategy & Program Office Leader, Applied Market Group (AMG)
Agilent Technologies 4.8
Office manager job in Wilmington, NC
Join a market-leading team driving innovation to solve critical world challenges! Agilent Technologies is seeking a dynamic and visionary Associate Vice President (AVP) to lead our AMG Strategy & Program Management Center of Excellence and to help shape the future of our Applied Markets Group (AMG)-a division at the forefront of solving global challenges in food safety, environmental sustainability, forensics, chemical analysis, and advanced materials. Representing 20% of Agilent's revenue, AMG is a cornerstone of the company's market-focused transformation, leveraging cutting-edge platforms in gas chromatography, mass spectrometry, spectroscopy, and vacuum technologies to deliver trusted insights and accelerate scientific progress.
In this high-impact leadership role, you will drive strategic planning, portfolio management, and operational excellence to fuel growth and innovation. As Chief of Staff to the AMG Group President, you'll serve as a trusted advisor and strategic integrator-ensuring alignment, agility, and execution across the division. This is a rare opportunity to join a global leader in analytical and clinical laboratory technologies and help advance Agilent's mission to improve quality of life through science and innovation.
This role will be based in our Santa Clara office and open to 1-2 days per week work from home.
Key Responsibilities:
Annual Strategic Planning Process:
Lead the annual strategic planning process for the business group, ensuring alignment with the overall enterprise strategy.
Provide guidance to divisions on strategic planning deliverables and align Division level to Group level to Enterprise Strategy.
Facilitate the development of strategic goals, objectives, and initiatives.
Coordinate with senior leadership to integrate business group strategies with enterprise-wide initiatives.
Monitor progress against strategic plans and adjust as necessary to achieve desired outcomes.
Strategic Project Portfolio Management:
Develop and manage the strategic project portfolio, ensuring alignment with business objectives.
Evaluate and prioritize initiatives based on strategic importance, resource availability, and potential impact.
Monitor and report on portfolio performance, providing insights and recommendations for optimization.
Align on Project Portfolio best practices and ensure consistency across Program Management CoE teams at Division level. Interface to Enterprise PMO as AMG representative.
Operational Excellence:
Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
Implement best practices and process improvements across the business group.
Foster a culture of innovation and collaboration within the team.
Chief of Staff to AMG Group President:
Provide strategic support to the AMG Group President, assisting with the coordination and execution of key initiatives.
Serve as a liaison between the AMG Group President and other senior leaders, ensuring effective communication and alignment.
Manage special projects and initiatives as directed by the AMG Group President.
Prepare reports, presentations, and other materials for the AMG Group President.
Leadership and Team Development:
Provide leadership and mentorship to direct reports and cross-functional teams.
Develop and implement training programs to enhance team capabilities.
Promote a positive and inclusive work environment that encourages professional growth.
#LI-TH1
Qualifications
Bachelor's degree in Business Administration, Finance, or a related field; MBA or advanced degree preferred.
10+ years' of experience in strategy development, strategic project portfolio management, program/project management, and/or strategic pricing.
10+ years' of increasing managerial experience.
Experience in providing strategic support to senior leadership, including managing special projects and initiatives.
Demonstrated experience of strong leadership and team management skills.
Strong analytical, problem-solving, and decision-making skills.
Exceptional verbal and written communication skills, with the ability to effectively convey information and facilitate discussions.
Strong interpersonal skills, with the ability to build relationships and collaborate across all levels of the organization and operate in a fast-paced, dynamic environment.
Required Skills and Competencies:
Strategic Thinking: Ability to develop and implement long-term strategies that align with business goals.
Project Management: Proficiency in project management methodologies and tools, with a focus on delivering projects on time and within budget.
Analytical Skills: Strong ability to analyze data, identify trends, and make data-driven decisions. Ability to analyze complex business issues and provide actionable insights.
Leadership: Proven leadership skills with the ability to inspire and motivate teams. Ability to guide and support senior executives.
Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
Collaboration: Ability to work effectively with cross-functional teams and build strong relationships.
Adaptability: Flexibility to adapt to changing business needs and environments.
Financial Acumen: Understanding of financial principles and the ability to develop and manage budgets.
Problem-Solving: Strong problem-solving skills with the ability to identify and address issues proactively.
Innovation: Ability to drive innovation and continuous improvement initiatives.
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least September 15, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $178,080.00 - $333,900.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Administration
$101k-131k yearly est. Auto-Apply 60d+ ago
Transformation Office Leader
The Chemours 4.9
Office manager job in Wilmington, NC
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
CREATING ESSENTIAL CHEMISTRY THE WORLD NEEDS
At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.
Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, data center cooling, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure. Every day, people rely on Chemours chemistry for more modern, safe, and sustainable living.
Chemours is seeking a Transformation Office Leader to lead our Titanium Technologies Transformation Office team. This position will report directly to the Business Operations VP.
As the Transformation Office Leader, you will work with the TT Global Business Leadership (GBT) team to identify and execute a portfolio of Lean and continuous improvement initiatives as well as managing process and productivity enhancements across supply chain, operations, and procurement for our pigment and minerals business. This will lead to improved operational excellence that will fulfill our Pathway to Thrive objectives and take TT back to the cost leadership position in the industry.
The responsibilities of the position include, but are not limited to, the following:
Recommend strategic focus areas for cost reduction, waste elimination and continuous improvement
Upon alignment with the GBT, set the targets and objectives for Workstream Leaders to execute against
Partner with Operations for the integration of the Transformation into the CBS (Chemours Business System) implementation
Proactive identification of potential headwinds that should be averted through the portfolio of initiatives executed throughout the year
Sponsor the Bottom-Up Planning process that leads to initiative ideation and chartering
Ensure Workstream Leaders and the portfolio of initiatives are meeting or exceeding the targets for each site
Create a culture of waste elimination and continuous improvement in all Workstreams
Challenge, coach or advise transformation, workstream, and initiative teams
Partner with the corporate Operational Excellence Pillar leadership to share best practices across businesses and report progress to CET
The following is
required
for this role:
Business acumen: Critical thinker who is able to identify improvement opportunities and potential headwinds at a business and functional level
Continuous improvement mindset: Understanding of tools, processes and systems that can enable effective coaching and progress
Strong relationship builder: interpersonal skills and teamwork skills to collaborate with counterparts throughout the entire organization
Influence and communication: Strong negotiation skills to align multiple stakeholders
Analytical skills: Able to measure impact of Transformation Office activities, monitor performance and report progress
Results driven: Can create a culture of high performance by setting the appropriate stretch, driving accountability down through the business and providing the appropriate recognition
The following is
preferred
for this role:
Formal certification or advanced training in a continuous improvement framework
Experience working in a matrix or center-of-excellence operating model, requiring you to influence stakeholder without formal authority
Technical and/or Continuous improvement experience
Benefits:
Competitive Compensation
Comprehensive Benefits Packages
401(k) Match
Employee Stock Purchase Program
Tuition Reimbursement
Commuter Benefits
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Days
We're a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it-by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.
Learn more about Chemours and our culture by visiting Chemours.com/careers.
Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.
(US ONLY) Chemours is an E-Verify employer
Candidates must be able to perform all duties listed with or without accommodation
(US ONLY) Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position
Don't meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.
In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we're operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.
Pay Range (in local currency):
$150,528.00 - $235,200.00
Chemours Level:
29
Annual Bonus Target:
18%
The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."
Store - Wilmington, DEDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$37k-72k yearly est. Auto-Apply 60d+ ago
TASC Care Manager-Wilson County
Coastal Horizons Center 3.1
Office manager job in Wilmington, NC
JOB ANNOUNCEMENT
Job Title: TASC Care Manager
Hours: 40 hours/week, Full Time, M-F, Non-Exempt
Coastal Horizons Center is seeking a dedicated and qualified TASC Care Manager to join our team. This position offers a unique opportunity to support justice-involved individuals by providing case management and service coordination within the TASC (Treatment Accountability for Safer Communities) program. The ideal candidate will collaborate with community partners, justice systems, and service providers to help individuals access treatment and recovery services. We have this specific opportunity located in:
Wilson County (Wilson, NC)
Primary duties include administering psycho-social screenings/assessments, coordinating linkage to behavioral health treatment as well as medical, educational, and vocational services as needed, and providing ongoing professional care management services for the justice-involved population.
Qualifications:
Education: Bachelor s degree in criminal justice or other human services-related field, or an associate degree with four years of experience in the justice or human services-related field.
Exception to Educational Requirements: Exception given to individuals with a North Carolina Peer Support Specialist certification and a minimum of 2 years of experience in the justice or other human services-related field.
Experience: Knowledge of recovery, harm reduction, and wellness-based concepts. May have lived experience with recovery and/or the justice system.
Required Skills:
Strong communication, organizational, and time-management skills.
Ability to work independently and manage a caseload effectively.
Proficiency in using electronic health record systems and remote collaboration tools (i.e., Teams, Zoom, etc.).
Demonstrated ability to collaborate with diverse stakeholders, including legal systems, healthcare providers, and social services.
Salary: Salary Range for this position is $42,000-$45,000 commensurate with experience, medical/dental insurance, life insurance, disability insurance, retirement savings plan/401K, paid time off programs.
Deadline to Apply: Open until filled
Please send (or fax) resume and cover letter to: (no phone calls please)
Coastal Horizons Center, Inc.
Attn: Human Resources
615 Shipyard Blvd.
Wilmington, NC. 28412
Fax: ************
Or email resume to: ************************
An Equal Opportunity / Affirmative Action Employer;
Complying with The Immigration Reform and Control Act.
$42k-45k yearly Easy Apply 4d ago
Dental Office Manager
Myorthodontist
Office manager job in Burgaw, NC
Dental OfficeManager The OfficeManager is responsible for managing the business functions of a dental/orthodontic practice by collaborating with the corporate office. An understanding of all business functions within a dental practice and strong customer service skills are needed to succeed in the OfficeManager role. Essential Duties and Responsibilities
Plan and manage business operations to ensure excellent patient support services.
Complete and analyze daily, weekly, monthly, quarterly, and yearly financial reports for the office.
Run and analyze management reports.
Train, develop and manage staff to meet performance standards.
Assist in employee hiring, performance evaluation, promotion, termination, and retention activities.
Review and approve timecards and PTO for staff.
Adhere to all HIPAA and OSHA regulations.
Ensure that patient data and records are stored securely and in compliance with privacy and security regulations.
Maintain the appearance and functionality of the dental office.
Support marketing initiatives and provide input to adapt to office location and patient demographics.
Respond to patient queries and resolve issues to ensure patient satisfaction.
Ensure adherence to company policies and procedures.
Minimum Qualifications (Knowledge, Skills, and Abilities) Associates or Bachelor's Degree RequiredMinimum of 2 years of management experience (in dental/ortho setting preferred) Interpersonal Skills: Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members. Writing and communication skills:
Effective interaction with others in spoken and written English
Accurately transfer gathered data into a patient record
Ability to read and understand technical and professional materials
Ability to demonstrate sensitivity, confidentially and respect when speaking with patients, peers and staff
Intellectual and motor skills:
Ability to work independently
Ability to comprehend, reason, integrate, analyze, evaluate and problem solve
Ability to demonstrate critical thinking skills
Computer skills:
Intermediate computer knowledge
$42k-63k yearly est. Auto-Apply 5d ago
Assistant Association Manager-Wilmington Office
Priestley Management Company
Office manager job in Wilmington, NC
Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer's asset. We achieve this using a team approach to provide the following services to homeowner associations throughout North Carolina: physical property management, financial services, administrative services and technology services.
We are currently seeking an Assistant Association Manager for our Wilmingtonoffice.
Your contribution to the team as an Assistant Association Manager
Assist with coordinating, performing, and documenting community inspections for capital improvements/maintenance projects and/or violations
Understand community governing documents, architectural guidelines, maintenance responsibilities and policies
Assist Managers on creating, managing, and closing work orders
Handle violation letters and fines, close violations
Communicate with board members, committee members, and homeowners
Handle architectural request documentation and correspondence with committee members and homeowners
Fulfill questionnaire orders
Track and update Association insurance
Track and update vendor insurance and information
Manage clubhouse rentals
Manage clubhouse/pool access systems
Scan and maintain association files
Update Board information, committee directories, and FAQs
Assist in preparation of board meeting packages, community mailings, and meeting scheduling
Provide support creating newsletters and community notices
Update Association websites including monthly financials, board/annual meeting minutes, calendar events, amendments to guidelines/governing documents,
Provide customer service support through phone and email
Job requirements
Skills for success
Strong written and verbal communication skills
Strong conflict resolution skills
Strong customer service skills
Strong multi-tasking and time management skills
Strong organizational skills with keen attention to detail
Experience with Microsoft Office
All done!
Your application has been successfully submitted!
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$31k-48k yearly est. 60d+ ago
Custodial Manager I - Pre-K, Elementary, Alternative and Central offices
Public School of North Carolina 3.9
Office manager job in Wilmington, NC
TITLE: Custodial Manager, Level I Pre-K, Elementary, Alternative and Central offices QUALIFICATIONS: 1. High school degree or equivalent. 2. Minimum three years' experience with custodial work. 3. Strong communication skills; supervisory experience preferred.
4. Other qualifications as the superintendent and board may find appropriate.
REPORTS TO: Principal
JOB GOAL: To manage and perform the custodial services necessary to provide a clean, safe, sanitary and well maintained learning environment for students and staff in a designated facility.
Terms of Employment: Twelve month work year/At-Will/FLSA Non-Exempt
Starting Salary and/or Grade: Grade 59
Please click the link below for full job description.
$33k-53k yearly est. 35d ago
Customer Care Manager II
Pulte Group, Inc. 4.8
Office manager job in Wilmington, NC
Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
Primary Job Responsibilities
* Conduct in-person homeowner assessments on an as-needed basis:
* Determine if a corrective work order is needed
* Lead root-cause analysis
* Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
* Manage trades to completion of service requests to customers' satisfaction.
* Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
* Establish and maintain positive customer relationships.
* Responsible for the build quality confirmation of the home before delivery to the customer.
* Determine trade accountability for back charges and field purchase orders (FPOs).
* Authorize payment for work performed up to approval limits.
* Follow applicable legal protocol and process necessary workflow.
* Responsible for customer satisfaction metrics related to customers serviced.
* Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
* Other duties as assigned.
Management Responsibilities
* Not applicable
Scope
* Decision Impact: Division
* Department Responsibility: Single
* Budgetary Responsibility: No
* Direct Reports: No
* Indirect Reports: No
* Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.
Required Education/Experience
* Minimum High School Diploma or equivalent
* Bachelor's Degree preferred
* Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred
Required Licensing, Registration and/or Certifications
* Valid driver's license as driving is an essential function of this position
Required Skills/Knowledge
* Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
* Committed to delivering high-quality service and diligent follow-up
* Basic construction skills and knowledge
* Excellent communication and listening skills
* Analytical ability necessary to perform root cause analysis
* Ability to manage warranty/customer service processes
* Basic computer literacy
* Skilled in conflict resolution to address customer concerns effectively
* Knowledge of cost management principles and practices
Additional Information
* This is a professional customer facing role. Team members will follow division specific dress code requirements
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
$28k-39k yearly est. Auto-Apply 30d ago
Medical Office Manager
Atlantic Medical Management 4.2
Office manager job in Jacksonville, NC
Responsibilities:
Directing the day-to-day activities of the staff at the clinic, ensuring a high level of productivity. Continually monitoring the functioning of the clinic and revising operations as needed.
Overseeing all functions of the medical group including reception and scheduling activities, patient service areas, medical records, appropriate clinical areas. Establishing effective policies and procedures for each area, updating as necessary.
Ensuring revenue cycle management by making sure patient demographic information is accurate and timely, pre-authorizations are completed by carrier guidelines for medical services, and ensuring support for medical necessity of services rendered.
Being responsible for efficient systems, which provide quality patient services and overall patient satisfaction throughout the clinic.
Ensuring fiscal responsibility as it pertains to supplies, drugs, other professional services, FTEs and overtime.
Establishing and maintaining effective communication and working relationships with physicians. Responding to physician concerns and providing problem resolution as appropriate.
Compliance with process improvement initiatives and system changes/implementations.
Maintaining current knowledge of applicable local, state and federal codes and regulations and ensuring compliance.
Performing human resource responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, salary adjustments, resolution of employee concerns, disciplinary counseling, terminations, and employee morale.
Minimum Requirements:
3-5 Years of management experience required.
LPN or RN preferred or Bachelors Degree in Health Care Administration or related field.
Strong physician relation skills required. Prior experience and efficiency in an EHR and Microsoft Office applications.
Strong time management and prioritization skills required.
Excellent communication skills necessary for assessment and management of patient, family or staff concerns.
Benefits:
401(k)
Health, Dental and Vision insurance
Employee assistance program
AFLAC
Paid time off
$41k-57k yearly est. 60d+ ago
Office Manager
Guardiandentistry
Office manager job in Calabash, NC
Our officemanagers not only oversee daily operations of the dental practice including supervising team members, managing patient flow, achieving team goals, and providing mentorship and training, but they also serve as a vital link between the dentist and the entire team, ensuring smooth communication and coordination. This position requires a leader who exemplifies our values of I.M.P.A.C.T:
• INTEGRITY: Do the right thing when no one is looking.
• MENTORSHIP: We learn from the best and share with the rest.
• PARTNERSHIP: Teamwork, unity & collaboration go faster and further.
• ACTION: We relentlessly pursue results & continuous improvement.
• CARING: We believe empathy will transform lives and strengthen communities.
• TRANSPARENCY: We have radically candid conversations to build authentic relationships.
WHAT YOU'LL BE DOING:
• Daily Operations: Supervise all practice activities and ensure effective coverage for all positions. Manage all opening and closing duties including reconciling daily financials. Manage the supply inventory and act as the primary point of contact for the practice. Oversee internal billing invoices, maintain CPR certifications, and ensure all office policies, including safety and compliance-related policies and procedures, are followed. Utilize tools and resources, such as Workday, my Learning, metric software, and P&L reports, to effectively and efficiently run the office.
• Communication & Leadership: Plan, organize, and facilitate a daily morning huddle with all team members and additional team meetings as appropriate. Develop and maintain a positive relationship with doctors and regional managers to ensure effective communication across all levels of the company.
• Practice Performance: Achieve results by meeting or exceeding expected monthly and quarterly performance metrics. Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and readily accessible to doctors and upper management. Monitor, analyze, and report on weekly/monthly KPI's. Ensure constant alignment with quarterly IMPACT goals. Report out on goals, KPI's, etc. to Regional Manager and Doctors as requested.
• Team Member Management & Support: Effectively supervise all practice team members, including managing the team within the Human Resource Information System (HRIS), team member performance management, and issue/conflict resolution. Act as a trusted advisor to team members, providing ongoing guidance, coaching, and support. Help cross train team members for professional development and office efficiency. Manage practice recruiting, hiring, and onboarding of new team members. Manage all team schedules, payroll, and time & attendance, while keeping the appointment scheduler up to date with office hours and doctor availability.
• Patient Support & Guidance: Consistently communicate with patients in a courteous, empathetic, and professional manner. Prioritize the patient experience by overseeing a system for answering telephones that ensures timely response, developing and managing the patient flow through the office, and stepping in to assist wherever needed. Provide support to help encourage patients to accept treatment. Ensure accuracy and attention to detail to minimize patient complaints.
WHAT YOU WILL BRING:
• Skills & Passion: You have a natural ability to relate to others in a compassionate, empathetic way. You have a high level of emotional intelligence and a passion for helping others and ensuring success within the practice.
• Communication: Whether it's leading a morning huddle or presenting to leadership, you're a confident communicator with excellent presentation skills. You often over-communicate to eliminate doubts, seek regular feedback, routinely summarize key points, and adapt communication style to suit the audience.
• Tech-Savvy: You're comfortable troubleshooting technical issues within the practice and communicating with IT as needed. You are comfortable using Microsoft Programs, such as Excel, PPT, Word, etc.
• Problem Solver: You're not just reactive, but proactive in finding creative ways to overcome obstacles and engage team members in issue resolution. You are comfortable mediating and resolving conflicts within the practice in a professional and objective manner.
• A Collaborative Spirit: You thrive in team environments and enjoy working with cross-functional teams to make a real impact
Dental Office Experience Required
Dentrix and/or Denticon experience is a plus!
FLSA Status:
Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
$30k-47k yearly est. Auto-Apply 60d+ ago
Office Manager
Guardian Dentistry Partners
Office manager job in Calabash, NC
Our officemanagers not only oversee daily operations of the dental practice including supervising team members, managing patient flow, achieving team goals, and providing mentorship and training, but they also serve as a vital link between the dentist and the entire team, ensuring smooth communication and coordination. This position requires a leader who exemplifies our values of I.M.P.A.C.T:
• INTEGRITY: Do the right thing when no one is looking.
• MENTORSHIP: We learn from the best and share with the rest.
• PARTNERSHIP: Teamwork, unity & collaboration go faster and further.
• ACTION: We relentlessly pursue results & continuous improvement.
• CARING: We believe empathy will transform lives and strengthen communities.
• TRANSPARENCY: We have radically candid conversations to build authentic relationships.
WHAT YOU'LL BE DOING:
• Daily Operations: Supervise all practice activities and ensure effective coverage for all positions. Manage all opening and closing duties including reconciling daily financials. Manage the supply inventory and act as the primary point of contact for the practice. Oversee internal billing invoices, maintain CPR certifications, and ensure all office policies, including safety and compliance-related policies and procedures, are followed. Utilize tools and resources, such as Workday, my Learning, metric software, and P&L reports, to effectively and efficiently run the office.
• Communication & Leadership: Plan, organize, and facilitate a daily morning huddle with all team members and additional team meetings as appropriate. Develop and maintain a positive relationship with doctors and regional managers to ensure effective communication across all levels of the company.
• Practice Performance: Achieve results by meeting or exceeding expected monthly and quarterly performance metrics. Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and readily accessible to doctors and upper management. Monitor, analyze, and report on weekly/monthly KPI's. Ensure constant alignment with quarterly IMPACT goals. Report out on goals, KPI's, etc. to Regional Manager and Doctors as requested.
• Team Member Management & Support: Effectively supervise all practice team members, including managing the team within the Human Resource Information System (HRIS), team member performance management, and issue/conflict resolution. Act as a trusted advisor to team members, providing ongoing guidance, coaching, and support. Help cross train team members for professional development and office efficiency. Manage practice recruiting, hiring, and onboarding of new team members. Manage all team schedules, payroll, and time & attendance, while keeping the appointment scheduler up to date with office hours and doctor availability.
• Patient Support & Guidance: Consistently communicate with patients in a courteous, empathetic, and professional manner. Prioritize the patient experience by overseeing a system for answering telephones that ensures timely response, developing and managing the patient flow through the office, and stepping in to assist wherever needed. Provide support to help encourage patients to accept treatment. Ensure accuracy and attention to detail to minimize patient complaints.
WHAT YOU WILL BRING:
• Skills & Passion: You have a natural ability to relate to others in a compassionate, empathetic way. You have a high level of emotional intelligence and a passion for helping others and ensuring success within the practice.
• Communication: Whether it's leading a morning huddle or presenting to leadership, you're a confident communicator with excellent presentation skills. You often over-communicate to eliminate doubts, seek regular feedback, routinely summarize key points, and adapt communication style to suit the audience.
• Tech-Savvy: You're comfortable troubleshooting technical issues within the practice and communicating with IT as needed. You are comfortable using Microsoft Programs, such as Excel, PPT, Word, etc.
• Problem Solver: You're not just reactive, but proactive in finding creative ways to overcome obstacles and engage team members in issue resolution. You are comfortable mediating and resolving conflicts within the practice in a professional and objective manner.
• A Collaborative Spirit: You thrive in team environments and enjoy working with cross-functional teams to make a real impact
Dental Office Experience Required
Dentrix and/or Denticon experience is a plus!
FLSA Status:
Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
$30k-47k yearly est. Auto-Apply 60d+ ago
Office Manager
Straine Dental Management
Office manager job in Jacksonville, NC
Dental OfficeManager
Lesan Family Dentistry
We are looking! Our advanced, comprehensive dental practice in beautiful Jacksonville, North Carolina is actively seeking a high-energy, team-oriented individual who understands the importance of leadership and communication and has a proven track record of success in the overall management and operations of a dental practice. If you can demonstrate you have a passion for these things, you need to apply today!
Position Title: Dental OfficeManager
Location: Jacksonville, NC
Reports To: Lead Dentist
Work Schedule: Full Time, Monday- Thursday
Benefits: Bonus; Medical; 401K; PTO & Sick
Responsibilities:
Oversee and manage the daily operations of the practice
Ensure consistent implementation of practice policies, procedures, processes and initiatives
Ensure practice follows state and federal laws
Be the change agent communicating the vision and ensuring alignment with organizational goals
Hire, onboard and train new employees
Develop and mentor employees to perform at the highest level through clarity and training
Fill positions for employees on PTO or leave
Offboard employees following applicable laws
Oversee the daily attainment of practice goals
Qualifications:
Work experience in dental or related field - 2+ years of management/supervision is preferred
Soft skills experience in communication, organization and time management is preferred
Why Join Us?
We sustain the growth of our practice by adapting to evolving market conditions, technological advancements and customer preferences. As a change agent, you will have the opportunity to create a positive and supportive work environment that motivates the team and fosters a sense of teamwork.
$31k-48k yearly est. 60d+ ago
Orthodontic Office Admin - Insurance Coordinator
Cherubini Orthodontics
Office manager job in Wilmington, NC
To ensure that all operations run smoothly by coordinating insurance and presenting financing options for treatment, Cherubini Orthodontics in Wilmington, NC is looking to hire a full-time Orthodontic Office Admin - Insurance Coordinator. This orthodontic position works 30 hours per week, Monday - Thursday, approximately 9:00 am - 5:00 pm.
WHAT YOU GET: PAY AND BENEFITS
This orthodontic position earns a competitive wage of $15 - $21/hour, depending on experience.
We provide incredible benefits, including vision insurance, a 401(k) with a company match, paid time off (PTO), an incentive bonus, company-provided uniforms, and free orthodontic treatment after two years of qualified working performance. If this sounds like the right opportunity for you, apply today to work in our fabulous dental office!
A DAY FOR AN ORTHODONTIC OFFICE ADMIN - INSURANCE COORDINATOR
As an Orthodontic Office Admin - Insurance Coordinator, you facilitate all aspects of our dealings with insurance companies, from verification and submission to adjustment tracking and troubleshooting, ensuring that our patients receive the coverage they deserve. You assist patients in understanding their financing options for treatments that insurance may not cover. Your clear explanations are greatly appreciated by patients and you really enjoy interacting with and helping them receive the treatment they require, regardless of their financial situation.
In addition to these responsibilities, you perform various administrative duties, such as preparing monthly patient account reports, managing accounts receivable, and billing. As a team player, you are always willing to assist in any other areas where your expertise is required, including answering phones and scheduling appointments. You thrive in this environment, taking pride in your efficiency and organization as you help others!
WHAT WE NEED FOR AN ORTHODONTIC OFFICE ADMIN - INSURANCE COORDINATOR
Do you have excellent customer service skills? Are you reliable, punctual, and hardworking? Can you effectively juggle multiple tasks? Are you a team player? Do you have exceptional communication skills and the ability to clearly explain financial options? Can you present yourself in a professional manner? If yes, you might just be perfect for this orthodontic position! We also require:
3+ years of orthodontic insurance experience
Experience with ADA codes and dental terminology
Experience and knowledge of Dolphin Imaging Management Software is required
In-depth knowledge about insurance, including employer plans, PPOs, fee for service, etc.
Ability to type 50+ WPM
Knowledge about electronic communications, file transfers, emails (including Outlook Express), PowerPoint, Excel, and Microsoft Word
ABOUT CHERUBINI ORTHODONTICS
Our award-winning practice has a modest, boutique style that is family-oriented, friendly, and fun! We incorporate the most modern technologies into our state-of-the-art practice like digital radiographs, Invisalign clear aligners, and the latest software and technological advances in orthodontics. We are able to offer these amenities at a reasonable price because treating our patients like family is our top priority!
Our team brings sunshine into our patients' lives and smiles to their faces. Our employees love our friendly, family-like atmosphere and the excellent benefits we provide. We also support our employees in their desires to learn and grow by offering on-the-job training and opportunities for advancement. We hope you will join our fantastic team!
JOIN US
If this position sounds like a perfect fit for you, please apply and be our Orthodontic Office Admin - Insurance Coordinator. We have a quick and easy initial application that should only take you 3 minutes. We can't wait to hear from you!
Location: 28403
$15-21 hourly 60d+ ago
Office Coordinator- Leland Clinic
Bodies In Balance Physical Therapy 4.1
Office manager job in Wilmington, NC
Job DescriptionBenefits:
Health insurance
Paid time off
401(k) matching
A progressive, physical therapists-owned outpatient Physical Therapy practice in historical Wilmingtons beautiful coastal community is seeking an Office Coordinator for our Leland clinic.The Office Coordinator will lead the office in a dynamic outpatient physical therapy clinic, fostering an organized, effective and efficient environment with a positive, patient centered approach. The Office Coordinator will be interacting with both patients and therapists, assuring excellent communication with therapists and patients in regards to insurance, schedule needs, patient concerns/feedback. The Office Coordinator will also communicate to the owners and practice administrator an overview of clinic status from both an administrative perspective as well as patient communication perspective. This position is invaluable in keeping the therapists on schedule and taking initiative that the day runs smoothly for both patient and therapist alike. The Office Coordinator will demonstrate an appreciation for the economic viability for the clinic by assuring processes are effective in adhering to insurance requirements and obtaining co-payments collections. Noting facility needs, assigning and following up with maintenance and utilities of the facility are additional roles. The Office Coordinator requires a person who will demonstrate professionalism, a calming nature, positive influence, and lead the clinical setting toward success.
Bodies in Balance is dedicated to its employees by:
Hosting Team Building opportunities: Local Soccer games, Journal Club at Breweries, 5K run participation, outside clinic parties, quarterly appreciation lunches
Creating a positive culture that encourages work / life balance
Offering Peer Mentorship
Fostering open communication
Encouraging Program Development with leadership opportunities
ABOUT US:
Be a part of the Bodies in Balance Team! Bodies in Balance offers specialties in orthopedics, vestibular/balance, dry needling, concussion, pelvic floor, Parkinsons, lymphedema and oncology rehab. We are looking for a great physical therapist TECH INTERN who shares our Core Values:
PATIENT FIRST, IMPACTFUL RESULTS, PASSIONATE LEARNING, UNEQUIVOCAL EXCELLENCE and TEAMWORK without BOUNDARIES
. Our culture includes a positive, motivated, and caring team of employees who seek to be a team player to enhance our evidence-based, personalized treatment care. We strive to be a strong resource for those in our community and value excellent communication with our medical professional peers and patients. Visit our website at binbpt.com to learn more about our practice and staff.
Duties:
Having excellent phone etiquette and skills
Initiating and maintaining a positive patient experience
Scheduling of patient visits
Assuring accurate and friendly check-in of patients
Taking co-payments/co-insurance collections
Running daily co-payment reports/call those who have missed co-payment
Communicating with insurance specialist, those patients that need call regarding insurance benefits
Inputting both Explanation of Benefits and checks received accurately on spreadsheet and communicate information to billing team
Revising processes to assure efficiency and accuracy
Inputting physical therapists schedules in electronic medical record scheduling system in a timely and accurate manner.
Assuring optimal use of therapists schedules by monitoring holes in schedule and filling in with people on cancellation list hourly
Enhancing patient communication: Assist/ finalize thank you notes/get well notes to patients
Compensation: starting at $16.50-$17.00 per hour
Benefits:
401(k) matching
Health insurance
Life insurance
Dental insurance
Vision insurance
Paid time off
Schedule:
10 hour shift (4x10)
Monday - Friday (one day off in the week)
$16.5-17 hourly 21d ago
Clerical Supervisor I
Novant Health 4.2
Office manager job in Wilmington, NC
What We Offer Work Schedule: FT Monday - Friday, 8 am - 5 pm, no weekends or holidays. Wilmington, North Carolina 28401 Department: MJ Clinic Responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing officemanagement and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers.
Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing.
Supervises up to 9 FTEs.
What We're Looking For Education: High School Diploma or GED, required.
2 Year / Associate Degree Associates Degree in Health or Business Administration, preferred.
Experience: One year of clerical experience in a medical office setting, required.
Additional Skills (required): Knowledge of organization policies and procedures.
Knowledge of fiscal management and humanresource management techniques.
Knowledge of officemanagement techniques and practices.
Knowledge of computer systems and applications.
Skill in gathering, analyzing, and evaluating data.
Skill in written and verbal communication.
Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
Ability to exercise initiative, problem-solving, decision-making.
Ability to read, interprets, and applies clinic policies and procedures.
Ability to identify problems and recommend solutions.
Ability to establish priorities and coordinate work activities.
Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.
Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other.
We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID 131545
$38k-48k yearly est. Auto-Apply 20d ago
FBO Supervisor - Business Office - 3147 - Full Time
Wilmington Health 4.4
Office manager job in Wilmington, NC
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Purpose:
The Central Business Office (CBO) Supervisor is responsible for the day-to-day oversight of CBO staff, performing essential personnel duties and working closely with the CBO Director and CBO support staff to develop, implement, and enforce efficient protocols to meet or exceed established performance measures.
Essential Duties/Responsibilities:
Provides general oversight and support to staff.
Reviews and approves time off requests based on established department protocols.
Reviews and approves time cards for hourly staff based on established department and Wilmington Health protocols.
Handles or assists with patient complaints and problems concerning billing.
Acts as a resource to Wilmington Health Divisions to assist with resolving Provider revenue concerns.
Monitors and measures departmental outcomes in comparison to Team and Pillar Goals, and identifies barriers, implementing solutions when desired outcomes are not achieved.
Holds direct reports accountable for meeting or exceeding quality standards and goals, continues improvement towards superiority in revenue cycle performance as well as achieving excellent patient satisfaction.
Meets regularly with staff, maintaining consistent communication regarding performance, to ensure proactive and timely issue resolution.
Works collaboratively with and supports efforts of staff.
Levies disciplinary actions as appropriate, working closely with Director and Human Resources, and following established Wilmington Health policies and procedures.
Monitors and reports team performance to Director on a consistent basis.
Reports the status of performance improvement initiatives, efforts and impacts to Director, including any barriers to success and resolution efforts underway, requesting Director assistance as appropriate.
Produces and delivers staff performance evaluations and reviews with Director.
Develops policies and action plans for department that ensure talent development (recruitment, retention, staff learning and development, satisfaction, and well-being).
Ensures that appropriate protocols are in place to provide safe, efficient, and customer-oriented service to all internal and external customers.
Responsible for timely follow-up, accessibility, and appropriate responsiveness to internal and external customers.
Maintains effective relationships with all Wilmington Health departments.
Understands the billing needs of each Division and applies knowledge to ensure Team goals are in line to meet or exceed the Division needs.
Provides proactive, routine feedback and solutions, if needed, regarding Provider performance, trends, concerns, etc. to Director.
Accountable for fostering an environment that encourages innovation, continuous improvement, and growth.
Monitors industry standards for work routines, measures of role-specific effectiveness and target outcomes for all functions including benchmark comparison where appropriate.
Creates, implements, maintains and enforces written protocols.
Implements quality control measures across all functions.
Supports a culture of continuous process improvement through short and long-term process improvement initiatives.
Analyzes all assigned area of operations for potential process improvement opportunities and creates recommendations for process, system, procedure and operational changes to improve the revenue cycle through the elimination of waste and rework with the goal being to increase value for the patient and Wilmington Health.
Manages process improvement efforts and/or acts as a resource for those efforts, using accepted methodologies and tools to achieve desired, sustainable project goals and business outcomes.
Accountable for establishing consistency across the department as changes in processes, tools, and overall protocols are developed, ensuring a focus on continued departmental integration and overall organization benefit.
Manages the creation of tools, work drivers, and automation of revenue cycle functions to increase efficiency and standardization of processes, with an emphasis on timeliness, automation, and accuracy of collections. Successfully implements and monitors the effectiveness of these tools against targeted goals for increasing accuracy, communication, and cash flow as well as the patient experience.
Maintains confidentiality and protects sensitive data at all times.
Meets highest compliance standards for all Federal and State regulations, including but not limited to, HIPAA, HITECH, Privacy, False Claims Act, etc.
Adheres to and models core values as well as organizational and department-specific policies and procedures.
Maintains a working knowledge of Federal, State, and Local billing requirements through regular attendance at educational seminars as well as self-directed reading of industry literature.
Assists with new upgrades of and changes to, and testing on, practice management and related systems.
Work closely with Director and other support staff to successfully onboard new employees to the CBO, new Providers into WH and, where applicable, new clients into organization.
Other Duties:
Other duties as assigned.
Qualifications: High school or equivalent
Required :
3-5 years healthcare billing experience1-2 years supervisory experience
Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law.
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day)
Physical Demand
Required?
Frequency
Standing
Rarely
Sitting
Frequently
Walking
Occasionally
Kneeling/Crouching
Lifting
Competencies
General
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Maintains courtesy and diplomacy with all internal and external customers. Makes self available to respond to customer needs. Prevents unnecessary delays for customers. When necessary, communicates appropriate information to the customer effectively and accurately. Listens effectively. Seeks closure in resolving customer concerns.
Professionalism/Integrity/Responsibility - Takes responsibility and holds oneself accountable. Displays appropriate work attire, nonverbal messages and office etiquette for the position. Demonstrates flexibility and commitment to professional growth. Has a positive attitude toward his/her work. Promotes respect, honesty, integrity, and fairness to all. Maintains confidentiality regarding patient, business, and employment information. Adheres to organization policies and procedures regarding the Health Insurance Portability and Accountability Act (HIPAA).
Teamwork/Process Focus - Understands that all parts of the organization must work together. Integrates own activities with the larger group to support the clinic's objective of providing seamless service to our patients throughout the organization. Voluntarily gives and receives help. Values contributions made by others. Is able to function in a joint cooperative manner while supporting the clinic's and departmental plans, programs, policies, procedures, and other team members.
Dependability/Punctuality - Demonstrates thoroughness in following through on assignments and instructions in a reliable, trustworthy and timely manner. Meets commitments. Adheres to the attendance policy and work schedules. Follows call-in and approval procedure for time off.
Interpersonal Relationships/Communication - Displays the ability to express ideas clearly, concisely and effectively, both orally and in writing, up, down, and across the organization. Listens well, shares work related information, tolerant of others' work styles. Ability to work with others in a courteous and effective manner. Exercises authority or the response to criticism in a tactful manner, Interacts and co-operates with others to ensure the clinic's objectives and goals are met. Resolves conflicts effectively. Promotes departmental teamwork and interdepartmental teamwork. Interacts effectively with supervisor.
Judgment/Decision Making/Problem Solving - Shows ability to clearly isolate and define problem areas. Considers alternatives and consequences before making decisions. Participates constructively in group problem solving. Presents problems, but suggests timely and practical solutions by using independent thought, originality, and reason. Prioritizes work appropriately.
Quality/Quantity - Consistently high standard of work while maintaining daily workflow. Work produced by the employee is thorough, accurate, and neat. Displays the ability to work under pressure and learns from previous mistakes.
Initiative - Demonstrates willingness to make significant contributions with little direction, to be involved in new initiatives and to attempt non-routine jobs and tasks. Displays energy, enthusiasm, ingenuity and versatility. Offers suggestions to solve problems or improve operations. Exercises independent actions within limits of authority.
Safety and Housekeeping - Observes safety and health regulations; adheres to OSHA guidelines. Adheres to the organization's Exposure Control Plan and guidelines regarding risk of exposure to bloodborne pathogens. Ensures that a safe work environment is maintained and that work areas are free from hazards. Recognizes and reports any unsafe work practices and/or hazardous conditions to supervisor. Is aware of location of material data sheets and refers to them when necessary. Follows proper procedures on accident reporting. Promotes a professional work environment by maintaining a neat orderly work area free of food and inappropriate visual or written messages.
Organizational Skills/Time Management - Uses time efficiently in planning, anticipating, and responding. Strives to do things more efficiently. Completes tasks in a timely manner. Keeps supervisor informed of changes in workload.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Department Specific
Revenue Cycle Management - maximizes cash flow while maintaining and improving internal and external customer relations; provides root cause analysis for identified barriers; creates written processes resulting in improved workflow; constructively contributes to a cross-functional revenue cycle team.
Gap Analysis-Gap Closure-Sustainability - identifies gaps between ideal state and current state; initiates and constructively participates in efforts to effectively close the gap; continues to hold Team accountable for sustained and continued improvement
$28k-35k yearly est. Auto-Apply 60d+ ago
Home Care - Office Administrator
Griswold Home Care 4.3
Office manager job in Wilmington, NC
Office Administrator
Griswold Home Care of Wilmington, NC
Join a purpose-driven home care team that values excellence, compassion, and organization. Griswold Home Care of Wilmington is seeking a dependable, detail-oriented Office Administrator to support scheduling, billing, and daily office operations that keep client care running smoothly.
What You'll Do
Answer phones promptly and professionally.
Assist with scheduling needs and provide backup coverage when needed.
Handle insurance filing, billing, and payroll with accuracy and confidentiality.
Keep intake folders and caregiver files complete and state compliant.
Support onboarding and compliance tracking for new hires.
Use CoachUp Care to recognize caregivers and manage Care Team celebrations.
Help coordinate Caregiver Appreciation events and office staff milestones.
Help with On Call, monthly rotation.
What We're Looking For
Strong attention to detail and excellent organization skills.
Professional, friendly phone manner and customer service mindset.
Reliable, steady, and adaptable under pressure.
Tech-savvy (Microsoft Office, Viventium experience a plus).
Experience in office administration, healthcare, or home care preferred.
Education
Required: High school diploma or equivalent.
Preferred: Associate's degree or higher in Business or Healthcare Administration, or equivalent experience.
Pay
$20 - $22 per hour (up to $45,000 annually), depending on experience and capability.
Why Join Griswold
Work that makes a real difference in people's lives.
Supportive, close-knit team culture.
Opportunities for growth and learning.
A mission rooted in compassion and reliability.
Apply today!
$20-22 hourly Auto-Apply 60d+ ago
Assistant Association Manager-Wilmington Office
Priestley Management Company
Office manager job in Wilmington, NC
Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer's asset. We achieve this using a team approach to provide the following services to homeowner associations throughout North Carolina: physical property management, financial services, administrative services and technology services.
We are currently seeking an Assistant Association Manager for our Wilmingtonoffice.
Your contribution to the team as an Assistant Association Manager
Assist with coordinating, performing, and documenting community inspections for capital improvements/maintenance projects and/or violations
Understand community governing documents, architectural guidelines, maintenance responsibilities and policies
Assist Managers on creating, managing, and closing work orders
Handle violation letters and fines, close violations
Communicate with board members, committee members, and homeowners
Handle architectural request documentation and correspondence with committee members and homeowners
Fulfill questionnaire orders
Track and update Association insurance
Track and update vendor insurance and information
Manage clubhouse rentals
Manage clubhouse/pool access systems
Scan and maintain association files
Update Board information, committee directories, and FAQs
Assist in preparation of board meeting packages, community mailings, and meeting scheduling
Provide support creating newsletters and community notices
Update Association websites including monthly financials, board/annual meeting minutes, calendar events, amendments to guidelines/governing documents,
Provide customer service support through phone and email
Skills for success
Strong written and verbal communication skills
Strong conflict resolution skills
Strong customer service skills
Strong multi-tasking and time management skills
Strong organizational skills with keen attention to detail
Experience with Microsoft Office
$31k-48k yearly est. 60d+ ago
Orthodontic Office Admin - Insurance Coordinator
Cherubini Orthodontics
Office manager job in Atkinson, NC
Job Description
To ensure that all operations run smoothly by coordinating insurance and presenting financing options for treatment, Cherubini Orthodontics in Wilmington, NC is looking to hire a full-time Orthodontic Office Admin - Insurance Coordinator. This orthodontic position works 30 hours per week, Monday - Thursday, approximately 9:00 am - 5:00 pm.
WHAT YOU GET: PAY AND BENEFITS
This orthodontic position earns a competitive wage of $15 - $21/hour, depending on experience.
We provide incredible benefits, including vision insurance, a 401(k) with a company match, paid time off (PTO), an incentive bonus, company-provided uniforms, and free orthodontic treatment after two years of qualified working performance. If this sounds like the right opportunity for you, apply today to work in our fabulous dental office!
A DAY FOR AN ORTHODONTIC OFFICE ADMIN - INSURANCE COORDINATOR
As an Orthodontic Office Admin - Insurance Coordinator, you facilitate all aspects of our dealings with insurance companies, from verification and submission to adjustment tracking and troubleshooting, ensuring that our patients receive the coverage they deserve. You assist patients in understanding their financing options for treatments that insurance may not cover. Your clear explanations are greatly appreciated by patients and you really enjoy interacting with and helping them receive the treatment they require, regardless of their financial situation.
In addition to these responsibilities, you perform various administrative duties, such as preparing monthly patient account reports, managing accounts receivable, and billing. As a team player, you are always willing to assist in any other areas where your expertise is required, including answering phones and scheduling appointments. You thrive in this environment, taking pride in your efficiency and organization as you help others!
WHAT WE NEED FOR AN ORTHODONTIC OFFICE ADMIN - INSURANCE COORDINATOR
Do you have excellent customer service skills? Are you reliable, punctual, and hardworking? Can you effectively juggle multiple tasks? Are you a team player? Do you have exceptional communication skills and the ability to clearly explain financial options? Can you present yourself in a professional manner? If yes, you might just be perfect for this orthodontic position! We also require:
3+ years of orthodontic insurance experience
Experience with ADA codes and dental terminology
Experience and knowledge of Dolphin Imaging Management Software is required
In-depth knowledge about insurance, including employer plans, PPOs, fee for service, etc.
Ability to type 50+ WPM
Knowledge about electronic communications, file transfers, emails (including Outlook Express), PowerPoint, Excel, and Microsoft Word
ABOUT CHERUBINI ORTHODONTICS
Our award-winning practice has a modest, boutique style that is family-oriented, friendly, and fun! We incorporate the most modern technologies into our state-of-the-art practice like digital radiographs, Invisalign clear aligners, and the latest software and technological advances in orthodontics. We are able to offer these amenities at a reasonable price because treating our patients like family is our top priority!
Our team brings sunshine into our patients' lives and smiles to their faces. Our employees love our friendly, family-like atmosphere and the excellent benefits we provide. We also support our employees in their desires to learn and grow by offering on-the-job training and opportunities for advancement. We hope you will join our fantastic team!
JOIN US
If this position sounds like a perfect fit for you, please apply and be our Orthodontic Office Admin - Insurance Coordinator. We have a quick and easy initial application that should only take you 3 minutes. We can't wait to hear from you!
Location: 28403
Job Posted by ApplicantPro
How much does an office manager earn in Wilmington, NC?
The average office manager in Wilmington, NC earns between $25,000 and $58,000 annually. This compares to the national average office manager range of $30,000 to $62,000.
Average office manager salary in Wilmington, NC
$38,000
What are the biggest employers of Office Managers in Wilmington, NC?
The biggest employers of Office Managers in Wilmington, NC are: