Office manager jobs in Wilmington, NC

Posting Details University Information The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking. A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering. The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education. UNCW has been part of the University of North Carolina System since 1969. Department Dean of Students - 40100 External Link to Posting ************************************ Vacancy Number TSP5591PST Working Title Office Manager Job Title Office Support III Temp Position Type SHRA Temporary Job Category Administrative & Managerial FLSA for Position Nonexempt Brief Summary of Work for this Position The Administrative Associate (Office Manager) provides comprehensive administrative and budget management support for the Office of the Dean of Students. This position serves as the primary receptionist, office manager, and budget manager, ensuring efficient daily operations and adherence to university policies. Key Responsibilities: Administrative Support: Assist professional staff (2 Associate Deans, 2 Non-Clinical Case Managers, 4 Assistant Deans) with scheduling, records management, and daily tasks. Provide front desk coverage, manage and/or direct incoming calls and e-mails, manage appointments, room reservations, and respond to inquiries. Assist with data entry and records management for the general office and non-clinical case management. Assist with daily administrative tasks related to the Assistant Dean (Student Support) and non-clinical case management. Office Management: Maintain office inventories (supplies, computers, keys, etc.), oversee hiring and provide direct or indirect supervision to student employees, work collaboratively with the Assistant for Student Conduct and Community Standards. Communication: Deliver clear, professional verbal and written communication while ensuring accuracy and compliance. Budget Oversight: Monitor and reconcile departmental expenditures, process travel, student payroll, manage purchasing systems (PCard, uShop, Chrome River, AIM, Banner, etc.) and prepare monthly budget reports for the Senior Associate Dean. Web Content Manager: Complete required training for managing web content. Keep website updated with accurate and relevant information. Ensure the site is easy to use and accessible to all visitors. Review and refresh content regularly. Follow accessibility best practices for all content. Provide regular updates to supervisor about site content. Additional Duties: Serve as departmental leave keeper and manage student payroll/timekeeping. Maintain a high level of accuracy and being well versed in university policies and procedures. Maintain a high level of discretion following Federal guidelines and ensuring student privacy. Maintain a high level of flexibility working in an office environment with high levels of daily office activity. Perform additional tasks assigned to support the mission of the Office of the Dean of Students. Minimum Education and Experience Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Preferred Education, Knowledge, Skills & Experience * Strong administrative and organizational skills with attention to detail. * Excellent verbal and written communication skills. * Strong interpersonal skills. * Proficiency in Microsoft Office Suite and university financial/information systems (Banner, uShop, Chrome River, AIM, Maxient) and/or other university purchasing/information systems. * Ability to manage multiple priorities and maintain confidentiality. * Experience in budget management and office coordination. * Experience with website management. Required Certifications or Licensure Primary Purpose of Organizational Unit College/School Information Work Hours Between 8 AM and 5 PM Work Days Monday - Friday Hours Per Week 25-29 Type of Position Anticipated Hiring Range $20.00/hr Special Instructions to Applicants Please note, this is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines. For more info/to apply visit ********************* Applications must be submitted through the online application system to be considered. Job Posting Date 12/08/2025 Job Closing Date 12/17/2025 EEO Statement UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Number of Openings Single Incumbent Applicant Documents

ESSENTIAL FUNCTIONS: Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO. Establish and maintain controls for all cash collected and posted in patient accounting system. Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction. Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met. Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices. Lead and provide operational directives for all business office activities related to the claims management and collections of the facility receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility. Define and provide the necessary support and leadership to achieve departmental goals and objectives. Review all statistical reports to monitor trends, determine operational deficiencies and implement corrective action plans as necessary. Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage. May include managing and directing subordinate staff to identify goals and objectives. OTHER FUNCTIONS: Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: College degree required Three or more years' job-related experience required. Preferably 5 or more years in a hospital setting. One or more years' supervisory experience preferred. Strong revenue cycle technical skills required

Benefits: Bonus based on performance Company parties Competitive salary Opportunity for advancement Training & development What You Will Receive Earn competitive pay depending on your skills, experience and availability Work during traditional business hours Professional small office with a friendly touch Excellent training and support casual attire atmosphere Responsibilities Respond to incoming calls and emails, log inquiries, and provide excellent customer service while scheduling estimates and managing updates. Able to manage small business details while working independently Prioritize and schedule jobs, ensuring workers are efficiently assigned based on availability and job readiness. Managing projects from sold to completion and regularly review job statuses to ensure tasks are on track, permits are up to date, and invoices are sent promptly. Manage daily office operations, ensuring efficiency and effectiveness in all administrative tasks. Serve as the primary point of contact for office-related inquiries and issues. Manage the resolution of customer problems and complaints to maximize satisfaction. Generate and send invoices, monitor hours worked, and manage time-and-material billing. Follow up on unpaid invoices to maintain steady cash flow. Handle accounts receivable and track material purchases, input data, and ensure deposits are collected and applied accurately to projects Ability to multi-task in a high stress environment Qualifications Strong telephone and written communication skills to liaise with clients, workers, and vendors. Excellent organizational skills with attention to detail in managing multiple tasks simultaneously and time management abilities to coordinate schedules, track materials, and manage deadlines. . Knowledge of home repair and light remodeling Outgoing personality; enjoys working with people Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc. (1+) years experience working in a Call Center or Customer Service Role preferred experience leading a remote team of employees Handyman Connection of Wilmington is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time office manager. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch office manager who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in Wilmington to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team. If you're looking for a office manager role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Wilmington Compensation: $16.00 - $20.00 per hour Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers. If you're interested in: high earnings potential a flexible schedule that you control using your skills to help improve other's lives Handyman Connection might be a great fit for you. Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.

Dental Office Manager The Office Manager is responsible for managing the business functions of a dental/orthodontic practice by collaborating with the corporate office. An understanding of all business functions within a dental practice and strong customer service skills are needed to succeed in the Office Manager role. Essential Duties and Responsibilities Plan and manage business operations to ensure excellent patient support services. Complete and analyze daily, weekly, monthly, quarterly, and yearly financial reports for the office. Run and analyze management reports. Train, develop and manage staff to meet performance standards. Assist in employee hiring, performance evaluation, promotion, termination, and retention activities. Review and approve timecards and PTO for staff. Adhere to all HIPAA and OSHA regulations. Ensure that patient data and records are stored securely and in compliance with privacy and security regulations. Maintain the appearance and functionality of the dental office. Support marketing initiatives and provide input to adapt to office location and patient demographics. Respond to patient queries and resolve issues to ensure patient satisfaction. Ensure adherence to company policies and procedures. Minimum Qualifications (Knowledge, Skills, and Abilities) Associates or Bachelor's Degree RequiredMinimum of 2 years of management experience (in dental/ortho setting preferred) Interpersonal Skills: Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members. Writing and communication skills: Effective interaction with others in spoken and written English Accurately transfer gathered data into a patient record Ability to read and understand technical and professional materials Ability to demonstrate sensitivity, confidentially and respect when speaking with patients, peers and staff Intellectual and motor skills: Ability to work independently Ability to comprehend, reason, integrate, analyze, evaluate and problem solve Ability to demonstrate critical thinking skills Computer skills: Intermediate computer knowledge

Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer's asset. We achieve this using a team approach to provide the following services to homeowner associations throughout North Carolina: physical property management, financial services, administrative services and technology services. We are currently seeking an Assistant Association Manager for our Wilmington office. Your contribution to the team as an Assistant Association Manager Assist with coordinating, performing, and documenting community inspections for capital improvements/maintenance projects and/or violations Understand community governing documents, architectural guidelines, maintenance responsibilities and policies Assist Managers on creating, managing, and closing work orders Handle violation letters and fines, close violations Communicate with board members, committee members, and homeowners Handle architectural request documentation and correspondence with committee members and homeowners Fulfill questionnaire orders Track and update Association insurance Track and update vendor insurance and information Manage clubhouse rentals Manage clubhouse/pool access systems Scan and maintain association files Update Board information, committee directories, and FAQs Assist in preparation of board meeting packages, community mailings, and meeting scheduling Provide support creating newsletters and community notices Update Association websites including monthly financials, board/annual meeting minutes, calendar events, amendments to guidelines/governing documents, Provide customer service support through phone and email Skills for success Strong written and verbal communication skills Strong conflict resolution skills Strong customer service skills Strong multi-tasking and time management skills Strong organizational skills with keen attention to detail Experience with Microsoft Office

TITLE: Custodial Manager, Level I Pre-K, Elementary, Alternative and Central offices QUALIFICATIONS: 1. High school degree or equivalent. 2. Minimum three years' experience with custodial work. 3. Strong communication skills; supervisory experience preferred. 4. Other qualifications as the superintendent and board may find appropriate. REPORTS TO: Principal JOB GOAL: To manage and perform the custodial services necessary to provide a clean, safe, sanitary and well maintained learning environment for students and staff in a designated facility. Terms of Employment: Twelve month work year/At-Will/FLSA Non-Exempt Starting Salary and/or Grade: Grade 59 Please click the link below for full job description.

We are looking for an Experienced Veterinary Office Manager to join our Team. The office manager must build positive, professional relationships with clients and all team members. The office manager position requires exceptional customer service and confidence in a fast-paced hands-on environment that includes tackling many tasks at once with numerous interruptions. As our office manager, you will be expected to understand the inner workings of the practice. You should also be able to effectively supervise and manage the staff and resolve employee and/or client conflicts diplomatically. The Office Manager will work closely with the Practice Manager to ensure day to day operations runs smoothly. Ideal candidate can work in a group or independently and can work as veterinary assistant and/or customer service representative. General Tasks: Possess and express a genuine love for animals and for working in an animal care environment. Maintain a professional, friendly demeanor while on the job. Perform job tasks efficiently, promptly, and effectively when asked. Promote a positive attitude among staff. Show respect for clients, team members, and animals at all times. Ability to work in a highly collaborative environment and commitment to building relationships with colleagues, clients, and community. Can keep calm even during hectic and stressful times. Demonstrate a willingness to assist all employees in making the practice a success. Human Resources Screen applicants by conducting interviews and checking references Monitor compliance to job descriptions and “to do” lists Implement adherence to policies and procedures in accordance with employee handbook Record employee attendance on designated charts, including all call-ins, late, early out, absences (unexcused and excused) and time off taken Train team members, maintain log and load system updates for computer system with IT Support Initiate and monitor staff training in accordance with management guidelines Relay any employee concerns to the Hospital Practice Manager Make decisions regarding time off requests, balancing needs of hospital and employees Serve as communication liaison for team members with Hospital Practice Manager Operations Ensure maintenance and cleanliness of physical facility and equipment Run necessary errands, either personally or by delegation Maintain regular inventories Ensure orders for food, drugs and medical supplies are completed Receive incoming orders in the computer in a timely manner Assists the Practice Manager/Area Practice Manager with the monitoring of hospital social media accounts Maintain all office machines and computers are in working order with adequate supplies Marketing Assist in monitoring, implementing, and evaluating client communications (i.e.; direct mail, signage, social media accounts) Insure that marquee is kept updated with timely messages Assist in the development of referral relationships with humane societies, pet stores, etc. Attend community functions to build potential client base Finance Assist in oversight of daily cash and check deposits Assist in the preparation of the weekly CVP Business Package. Assist in the bi-weekly payroll process Verify accuracy of vendor statements and match appropriate invoices to statements Monitor client accounts receivable at 60 & 90 days and mail statement in a timely manner In addition, the Office Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care. Pay Range $21-26/HR

Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company - we're building the category-defining platform that will transform how an entire industry operates. Here's the reality of our trajectory: * Growing 100% year-over-year * Our AI product (HOAi) went from $0 to millions in months * Backed by Cove Hill Partners and JMI Private Equity * 6M+ doors on our platform, displacing legacy systems We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here. Overview The Engineering Support Manager will lead our support engineering team to deliver exceptional client service through efficient ticket resolution and proactive support strategies. This role is critical in maintaining strong relationships with banking partners while ensuring our support operations meet and exceed SLA requirements. The Engineering Support Manager will drive continuous improvement in ticket resolution processes, manage and develop support engineering staff, and serve as a key liaison between clients, banking partners, and internal engineering teams. This position offers the opportunity to make a significant impact on client satisfaction while building and leading a high-performing technical support organization. Accountability Key Initiatives * Drive improvement in ticket resolution times and client satisfaction metrics * Ensure consistent achievement of ticket SLAs across all priority levels * Develop and implement proactive support strategies to reduce incoming ticket volume * Build strong communication channels with banking partners and key clients * Lead, mentor, and develop the support engineering team Expectations for Success * Achievement of 95%+ SLA compliance across all ticket categories * Reduction in average ticket cycle time by 20% year-over-year * Decrease in open ticket backlog and aging tickets * Client satisfaction scores of 4.5+ out of 5.0 * Team member retention and development metrics * Successful implementation of proactive support initiatives resulting in reduced ticket volume Core Values * Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow. * Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together. * Accountability Starts with Me: Notices problems and takes personal action to solve them. * Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes. * Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success. Responsibilities * Manage daily support engineering operations, including ticket queue management, prioritization, and resource allocation * Monitor and report on key metrics including ticket SLAs, cycle times, open ticket counts, and resolution rates * Establish and maintain strong relationships with banking partners, conducting regular review meetings and addressing escalations * Develop and implement proactive support strategies, including knowledge base improvements, client training, and preventive maintenance programs * Lead, coach, and develop support engineering team members, conducting regular 1:1s, performance reviews, and career development planning * Collaborate with Product and Engineering teams to advocate for supportability improvements and client needs * Create and refine support processes, documentation, and standard operating procedures * Manage escalations and serve as point of contact for critical client issues * Analyze support trends to identify areas for product improvement and process optimization * Participate in hiring, onboarding, and training of new support engineering team members Requirements * 5+ years of experience in technical support or engineering roles, with at least 2 years in a leadership position * Strong understanding of SLA management, ticket systems, and support metrics * Experience with banking/financial services or B2B SaaS environments preferred * Proven track record of improving support operations and client satisfaction * Excellent communication skills with ability to interface effectively with technical teams, clients, and executive stakeholders * Strong analytical and problem-solving skills with data-driven decision-making approach * Experience with support ticketing systems (e.g., Jira, ServiceNow, Zendesk) * Technical background with understanding of software development, databases, and troubleshooting methodologies * Demonstrated ability to lead and develop technical teams * Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience Why You Should Join Our Team * Our eNPS is +68! (Google it, that is great). * Benefits: Medical, Dental, and Vision kick in day one. * Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). * 401K with Company Match. * Remote Flexible - come to the office when needed. * Great parental leave benefits. * Named on Inc 5000 list of America's Fastest Growing Private Companies. * Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. * Winner of Coastal Entrepreneur Award, Technology Category. * Active employee-led Culture Committee. * Ongoing industry and professional development trainings available to all employees. * Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community. * We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here. We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position. If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.

We are looking for an Experienced Veterinary Office Manager to join our Team. The office manager must build positive, professional relationships with clients and all team members. The office manager position requires exceptional customer service and confidence in a fast-paced hands-on environment that includes tackling many tasks at once with numerous interruptions. As our office manager, you will be expected to understand the inner workings of the practice. You should also be able to effectively supervise and manage the staff and resolve employee and/or client conflicts diplomatically. The Office Manager will work closely with the Practice Manager to ensure day to day operations runs smoothly. Ideal candidate can work in a group or independently and can work as veterinary assistant and/or customer service representative. General Tasks: Possess and express a genuine love for animals and for working in an animal care environment. Maintain a professional, friendly demeanor while on the job. Perform job tasks efficiently, promptly, and effectively when asked. Promote a positive attitude among staff. Show respect for clients, team members, and animals at all times. Ability to work in a highly collaborative environment and commitment to building relationships with colleagues, clients, and community. Can keep calm even during hectic and stressful times. Demonstrate a willingness to assist all employees in making the practice a success. Human Resources Screen applicants by conducting interviews and checking references Monitor compliance to job descriptions and “to do” lists Implement adherence to policies and procedures in accordance with employee handbook Record employee attendance on designated charts, including all call-ins, late, early out, absences (unexcused and excused) and time off taken Train team members, maintain log and load system updates for computer system with IT Support Initiate and monitor staff training in accordance with management guidelines Relay any employee concerns to the Hospital Practice Manager Make decisions regarding time off requests, balancing needs of hospital and employees Serve as communication liaison for team members with Hospital Practice Manager Operations Ensure maintenance and cleanliness of physical facility and equipment Run necessary errands, either personally or by delegation Maintain regular inventories Ensure orders for food, drugs and medical supplies are completed Receive incoming orders in the computer in a timely manner Assists the Practice Manager/Area Practice Manager with the monitoring of hospital social media accounts Maintain all office machines and computers are in working order with adequate supplies Marketing Assist in monitoring, implementing, and evaluating client communications (i.e.; direct mail, signage, social media accounts) Insure that marquee is kept updated with timely messages Assist in the development of referral relationships with humane societies, pet stores, etc. Attend community functions to build potential client base Finance Assist in oversight of daily cash and check deposits Assist in the preparation of the weekly CVP Business Package. Assist in the bi-weekly payroll process Verify accuracy of vendor statements and match appropriate invoices to statements Monitor client accounts receivable at 60 & 90 days and mail statement in a timely manner In addition, the Office Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care. Pay Range $21-26/HR

Job Details 12-04-Ashes Drive - Wilmington, NC 12-00-Wilmington - Wilmington, NCDescription Office Coordinator REPORTS TO: Practice Manager and/or Regional Operations Manager JOB SUMMARY: Under the direction of the Practice Manager and/or Regional Operations Manager, the Office Coordinator is responsible for leading and coordinating all clerical activities related to daily practice operations. Supporting teams to adhere to high quality clinical processes and accurate administrative tasks while promoting a professional work environment and excellent patient experience. Responsibilities may include, but are not limited to, the following: Personnel Assists the Manager in interviewing, hiring, training, and evaluating clerical personnel. Collaborates with Manager on all applicable staffmember evaluations. Assists the Manager in ensuring all personnel are appropriately trained, licensed, and credentialed. At the direction of the Manager, presents relevant information regularly at staff meetings, via emails, and one-on-one communication in a timely manner. Supports the Manager in resolving any interoffice disputes for clinical and/orclerical personnel. Coordinates schedules for all appropriate personnel and recommends changes and improvements as needed to the Manager. Ensures all front office and clinical coverage as applicable. Schedules and facilitates clinical in-services for staff at the discretion of the Manager. Maintains clerical competency for all staff which may include clinical staff. Oversees cross-training and education of staff. This may include remediation/retraining for staff members, as needed. Admin / Business Operations Will be required to be proficient in, and sometimes perform, all aspects of a Patient Service Representative, charge entry and/or scrubbing,and patient collection support. Collaborates with Manager and Physician(s) to plan and execute process changes that improve patient care services and patient management. Reviews physician schedules periodically and may make suggestions to maximize physician efficiency and productivity, coordinates changes with the Manager and Physician(s). Coordinates the ordering of all front office / admin supplies-develops effective inventory control systems as delegated by the Manager. Collaborates with Manager and Physician(s) to promote efficient and cost-effective management of resources. Oversees and distributes business office work activities according to staff schedules. Oversees the practice's check-in and check-out process to accomplish efficiency and excellent patient care.Recommends changes for positive patient experience. Manages and ensures consistent collection of payment at time of service, including co-pays, deductibles, and outstanding balances. Reviews accounts receivable reports monthly; brings large balances and rejection patterns to the attention of the Manager.•Speaks with patients who have large, outstanding balances and attempts to collect on the account or arrange a payment plan.•Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. And any other tasks deemed necessary by management. Supervisory Responsibilities This job has leadership responsibilities which typically involve overseeing clerical and clinical personnel. The position shall report directly to the Practice Manager and/or Regional Operations Manager. Typical Physical Demands Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate documents. Typical Working Conditions Normal clinical office environment. Occasional evening or weekend work. Qualifications EDUCATIONAL REQUIREMENTS: High School Diploma required. Associate or Bachelor's degree preferred. QUALIFICATIONS AND EXPERIENCE: Minimum three years of work experience in a medical office setting. Minimum one year of work experience in an allergy practice preferred. Previous supervisory experience preferred. Excellent communication skills. Analytical ability strongly preferred. Ability to utilize an electronic medical record, practice management systems and Microsoft applications. Understanding of scheduling, billing, collections, and patient flow in a medical practice. Patient centered approach to problem solving and process development. Professional appearance.

Responsibilities: Directing the day-to-day activities of the staff at the clinic, ensuring a high level of productivity. Continually monitoring the functioning of the clinic and revising operations as needed. Overseeing all functions of the medical group including reception and scheduling activities, patient service areas, medical records, appropriate clinical areas. Establishing effective policies and procedures for each area, updating as necessary. Ensuring revenue cycle management by making sure patient demographic information is accurate and timely, pre-authorizations are completed by carrier guidelines for medical services, and ensuring support for medical necessity of services rendered. Being responsible for efficient systems, which provide quality patient services and overall patient satisfaction throughout the clinic. Ensuring fiscal responsibility as it pertains to supplies, drugs, other professional services, FTEs and overtime. Establishing and maintaining effective communication and working relationships with physicians. Responding to physician concerns and providing problem resolution as appropriate. Compliance with process improvement initiatives and system changes/implementations. Maintaining current knowledge of applicable local, state and federal codes and regulations and ensuring compliance. Performing human resource responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, salary adjustments, resolution of employee concerns, disciplinary counseling, terminations, and employee morale. Minimum Requirements: 3-5 Years of management experience required. LPN or RN preferred or Bachelors Degree in Health Care Administration or related field. Strong physician relation skills required. Prior experience and efficiency in an EHR and Microsoft Office applications. Strong time management and prioritization skills required. Excellent communication skills necessary for assessment and management of patient, family or staff concerns. Benefits: 401(k) Health, Dental and Vision insurance Employee assistance program AFLAC Paid time off

Our office managers not only oversee daily operations of the dental practice including supervising team members, managing patient flow, achieving team goals, and providing mentorship and training, but they also serve as a vital link between the dentist and the entire team, ensuring smooth communication and coordination. This position requires a leader who exemplifies our values of I.M.P.A.C.T: • INTEGRITY: Do the right thing when no one is looking. • MENTORSHIP: We learn from the best and share with the rest. • PARTNERSHIP: Teamwork, unity & collaboration go faster and further. • ACTION: We relentlessly pursue results & continuous improvement. • CARING: We believe empathy will transform lives and strengthen communities. • TRANSPARENCY: We have radically candid conversations to build authentic relationships. WHAT YOU'LL BE DOING: • Daily Operations: Supervise all practice activities and ensure effective coverage for all positions. Manage all opening and closing duties including reconciling daily financials. Manage the supply inventory and act as the primary point of contact for the practice. Oversee internal billing invoices, maintain CPR certifications, and ensure all office policies, including safety and compliance-related policies and procedures, are followed. Utilize tools and resources, such as Workday, my Learning, metric software, and P&L reports, to effectively and efficiently run the office. • Communication & Leadership: Plan, organize, and facilitate a daily morning huddle with all team members and additional team meetings as appropriate. Develop and maintain a positive relationship with doctors and regional managers to ensure effective communication across all levels of the company. • Practice Performance: Achieve results by meeting or exceeding expected monthly and quarterly performance metrics. Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and readily accessible to doctors and upper management. Monitor, analyze, and report on weekly/monthly KPI's. Ensure constant alignment with quarterly IMPACT goals. Report out on goals, KPI's, etc. to Regional Manager and Doctors as requested. • Team Member Management & Support: Effectively supervise all practice team members, including managing the team within the Human Resource Information System (HRIS), team member performance management, and issue/conflict resolution. Act as a trusted advisor to team members, providing ongoing guidance, coaching, and support. Help cross train team members for professional development and office efficiency. Manage practice recruiting, hiring, and onboarding of new team members. Manage all team schedules, payroll, and time & attendance, while keeping the appointment scheduler up to date with office hours and doctor availability. • Patient Support & Guidance: Consistently communicate with patients in a courteous, empathetic, and professional manner. Prioritize the patient experience by overseeing a system for answering telephones that ensures timely response, developing and managing the patient flow through the office, and stepping in to assist wherever needed. Provide support to help encourage patients to accept treatment. Ensure accuracy and attention to detail to minimize patient complaints. WHAT YOU WILL BRING: • Skills & Passion: You have a natural ability to relate to others in a compassionate, empathetic way. You have a high level of emotional intelligence and a passion for helping others and ensuring success within the practice. • Communication: Whether it's leading a morning huddle or presenting to leadership, you're a confident communicator with excellent presentation skills. You often over-communicate to eliminate doubts, seek regular feedback, routinely summarize key points, and adapt communication style to suit the audience. • Tech-Savvy: You're comfortable troubleshooting technical issues within the practice and communicating with IT as needed. You are comfortable using Microsoft Programs, such as Excel, PPT, Word, etc. • Problem Solver: You're not just reactive, but proactive in finding creative ways to overcome obstacles and engage team members in issue resolution. You are comfortable mediating and resolving conflicts within the practice in a professional and objective manner. • A Collaborative Spirit: You thrive in team environments and enjoy working with cross-functional teams to make a real impact Dental Office Experience Required Dentrix and/or Denticon experience is a plus! FLSA Status: Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

Our office managers not only oversee daily operations of the dental practice including supervising team members, managing patient flow, achieving team goals, and providing mentorship and training, but they also serve as a vital link between the dentist and the entire team, ensuring smooth communication and coordination. This position requires a leader who exemplifies our values of I.M.P.A.C.T: • INTEGRITY: Do the right thing when no one is looking. • MENTORSHIP: We learn from the best and share with the rest. • PARTNERSHIP: Teamwork, unity & collaboration go faster and further. • ACTION: We relentlessly pursue results & continuous improvement. • CARING: We believe empathy will transform lives and strengthen communities. • TRANSPARENCY: We have radically candid conversations to build authentic relationships. WHAT YOU'LL BE DOING: • Daily Operations: Supervise all practice activities and ensure effective coverage for all positions. Manage all opening and closing duties including reconciling daily financials. Manage the supply inventory and act as the primary point of contact for the practice. Oversee internal billing invoices, maintain CPR certifications, and ensure all office policies, including safety and compliance-related policies and procedures, are followed. Utilize tools and resources, such as Workday, my Learning, metric software, and P&L reports, to effectively and efficiently run the office. • Communication & Leadership: Plan, organize, and facilitate a daily morning huddle with all team members and additional team meetings as appropriate. Develop and maintain a positive relationship with doctors and regional managers to ensure effective communication across all levels of the company. • Practice Performance: Achieve results by meeting or exceeding expected monthly and quarterly performance metrics. Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and readily accessible to doctors and upper management. Monitor, analyze, and report on weekly/monthly KPI's. Ensure constant alignment with quarterly IMPACT goals. Report out on goals, KPI's, etc. to Regional Manager and Doctors as requested. • Team Member Management & Support: Effectively supervise all practice team members, including managing the team within the Human Resource Information System (HRIS), team member performance management, and issue/conflict resolution. Act as a trusted advisor to team members, providing ongoing guidance, coaching, and support. Help cross train team members for professional development and office efficiency. Manage practice recruiting, hiring, and onboarding of new team members. Manage all team schedules, payroll, and time & attendance, while keeping the appointment scheduler up to date with office hours and doctor availability. • Patient Support & Guidance: Consistently communicate with patients in a courteous, empathetic, and professional manner. Prioritize the patient experience by overseeing a system for answering telephones that ensures timely response, developing and managing the patient flow through the office, and stepping in to assist wherever needed. Provide support to help encourage patients to accept treatment. Ensure accuracy and attention to detail to minimize patient complaints. WHAT YOU WILL BRING: • Skills & Passion: You have a natural ability to relate to others in a compassionate, empathetic way. You have a high level of emotional intelligence and a passion for helping others and ensuring success within the practice. • Communication: Whether it's leading a morning huddle or presenting to leadership, you're a confident communicator with excellent presentation skills. You often over-communicate to eliminate doubts, seek regular feedback, routinely summarize key points, and adapt communication style to suit the audience. • Tech-Savvy: You're comfortable troubleshooting technical issues within the practice and communicating with IT as needed. You are comfortable using Microsoft Programs, such as Excel, PPT, Word, etc. • Problem Solver: You're not just reactive, but proactive in finding creative ways to overcome obstacles and engage team members in issue resolution. You are comfortable mediating and resolving conflicts within the practice in a professional and objective manner. • A Collaborative Spirit: You thrive in team environments and enjoy working with cross-functional teams to make a real impact Dental Office Experience Required Dentrix and/or Denticon experience is a plus! FLSA Status: Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

We are looking for an Experienced Veterinary Office Manager to join our Team. The office manager must build positive, professional relationships with clients and all team members. The office manager position requires exceptional customer service and confidence in a fast-paced hands-on environment that includes tackling many tasks at once with numerous interruptions. As our office manager, you will be expected to understand the inner workings of the practice. You should also be able to effectively supervise and manage the staff and resolve employee and/or client conflicts diplomatically. The Office Manager will work closely with the Practice Manager to ensure day to day operations runs smoothly. Ideal candidate can work in a group or independently and can work as veterinary assistant and/or customer service representative. General Tasks: Possess and express a genuine love for animals and for working in an animal care environment. Maintain a professional, friendly demeanor while on the job. Perform job tasks efficiently, promptly, and effectively when asked. Promote a positive attitude among staff. Show respect for clients, team members, and animals at all times. Ability to work in a highly collaborative environment and commitment to building relationships with colleagues, clients, and community. Can keep calm even during hectic and stressful times. Demonstrate a willingness to assist all employees in making the practice a success. Human Resources Screen applicants by conducting interviews and checking references Monitor compliance to job descriptions and “to do” lists Implement adherence to policies and procedures in accordance with employee handbook Record employee attendance on designated charts, including all call-ins, late, early out, absences (unexcused and excused) and time off taken Train team members, maintain log and load system updates for computer system with IT Support Initiate and monitor staff training in accordance with management guidelines Relay any employee concerns to the Hospital Practice Manager Make decisions regarding time off requests, balancing needs of hospital and employees Serve as communication liaison for team members with Hospital Practice Manager Operations Ensure maintenance and cleanliness of physical facility and equipment Run necessary errands, either personally or by delegation Maintain regular inventories Ensure orders for food, drugs and medical supplies are completed Receive incoming orders in the computer in a timely manner Assists the Practice Manager/Area Practice Manager with the monitoring of hospital social media accounts Maintain all office machines and computers are in working order with adequate supplies Marketing Assist in monitoring, implementing, and evaluating client communications (i.e.; direct mail, signage, social media accounts) Insure that marquee is kept updated with timely messages Assist in the development of referral relationships with humane societies, pet stores, etc. Attend community functions to build potential client base Finance Assist in oversight of daily cash and check deposits Assist in the preparation of the weekly CVP Business Package. Assist in the bi-weekly payroll process Verify accuracy of vendor statements and match appropriate invoices to statements Monitor client accounts receivable at 60 & 90 days and mail statement in a timely manner In addition, the Office Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care. Pay Range $21-26/HR

Job Details Wilmington Convention Hotel LLC - Wilmington, NC Full TimeDescription The Front Office Supervisor is responsible for: Supervises all front office personnel and the hotel's front office activities in the abscense of the Front Office Manger. Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods. JOB RESPONSIBILITIES The Front Office Supervisor's primary responsibilities will include: Assumes Front Office Manager responsibilities in their absence. Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues. Assist in working as a guest service agent on a needed basis. Supervises the taking of a thirty minute lunch break of an employee working eight hour shift. Completes previous day's bank deposit. Reviews prior days audit pack for accuracy. Prepares a Weekly walk-in Analysis Report on a weekly basis. Completes petty cash on a weekly basis. Handles any guest concerns. Ensures that all marquee' scripts are provided once a month for review by the Front Office Manager and Director of Operations. Complete daily payroll. Review the access and excel reports daily for accuracy. Maintain goals set to meet and exceed budget. Ensure that all areas are neat and organized. Qualifications REQUIRED SKILLS AND ABILITY Able to handle multiple tasks. Guest Service oriented. Extensive computer knowledge. Extensive phone knowledge. Team oriented. Extensive cash handling experience. Pleasant persona. Exposure to scheduling and time card calculations. Good verbal and written communication. Sound computer literacy-Excel, Word, Outlook, Lotus, Access and PMS systems. Strong organizational experience. Good interaction with people. REQUIRED EDUCATION AND EXPERIENCE Education - High school diploma required. Experience - One year experience in related field preferred. Prior experience as a guest services agent preferred. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Office Administrator Advance your career and truly make a difference. We have an exciting opportunity for an organized, self-motivated individual with excellent interpersonal skills seeking to join a well-established Independent Advisory and Financial Service Company. Airlie Wealth Advisors firm in Wilmington, NC area is seeking a full-time Office Administrator. Candidate must exhibit exceptional time management skills, attention to detail, accept direction, be customer service oriented, and skilled with technology. An excellent work environment provided with competitive pay and opportunities for professional and personal growth for the go-getter. Position Overview: The primary responsibility of this position is to provide support for the Chief Advisor by organizing and ensuring smooth operations within the office. Always putting the client first, this position will be heavily dependent upon a positive attitude, solid work ethic, and desire to go above and beyond. Other responsibilities include development of positive client relationships and compliance support. Key Responsibilities: Receive incoming client calls in a friendly manner Processing new client applications Input prospects to database Handle servicing of specific client accounts (opening, closing, and transferring of accounts) Manage Advisors calendar, keep Advisor organized, and prep for all client meetings Set, reschedule and confirm appointments Keep CRM updated with client interaction Attend seminars/workshops and follow up with the prospects form the seminars Work independently and proactively to meet personal business goals Assist Advisors with follow up on Marketing Leads Track weekly and monthly progress, including number of calls made, appointments set, and appointments kept with Chief Advisor Assist Advisor with pre-appointment preparation Build and maintain structured workflows in CRM platforms to streamline daily business processes Hours 9:00am-5:00pm Salary $40,000-$50,000 If you meet or exceed the expectations described above, please apply today! Presented by Advisor Employee Services Thank you for your interest in the Office Administrator role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!

Dental Office Manager Lesan Family Dentistry We are looking! Our advanced, comprehensive dental practice in beautiful Jacksonville, North Carolina is actively seeking a high-energy, team-oriented individual who understands the importance of leadership and communication and has a proven track record of success in the overall management and operations of a dental practice. If you can demonstrate you have a passion for these things, you need to apply today! Position Title: Dental Office Manager Location: Jacksonville, NC Reports To: Lead Dentist Work Schedule: Full Time, Monday- Thursday Benefits: Bonus; Medical; 401K; PTO & Sick Responsibilities: Oversee and manage the daily operations of the practice Ensure consistent implementation of practice policies, procedures, processes and initiatives Ensure practice follows state and federal laws Be the change agent communicating the vision and ensuring alignment with organizational goals Hire, onboard and train new employees Develop and mentor employees to perform at the highest level through clarity and training Fill positions for employees on PTO or leave Offboard employees following applicable laws Oversee the daily attainment of practice goals Qualifications: Work experience in dental or related field - 2+ years of management/supervision is preferred Soft skills experience in communication, organization and time management is preferred Why Join Us? We sustain the growth of our practice by adapting to evolving market conditions, technological advancements and customer preferences. As a change agent, you will have the opportunity to create a positive and supportive work environment that motivates the team and fosters a sense of teamwork.

Job DescriptionBenefits: Health insurance Paid time off 401(k) matching A progressive, physical therapists-owned outpatient Physical Therapy practice in historical Wilmingtons beautiful coastal community is seeking an Office Coordinator for our Leland clinic.The Office Coordinator will lead the office in a dynamic outpatient physical therapy clinic, fostering an organized, effective and efficient environment with a positive, patient centered approach. The Office Coordinator will be interacting with both patients and therapists, assuring excellent communication with therapists and patients in regards to insurance, schedule needs, patient concerns/feedback. The Office Coordinator will also communicate to the owners and practice administrator an overview of clinic status from both an administrative perspective as well as patient communication perspective. This position is invaluable in keeping the therapists on schedule and taking initiative that the day runs smoothly for both patient and therapist alike. The Office Coordinator will demonstrate an appreciation for the economic viability for the clinic by assuring processes are effective in adhering to insurance requirements and obtaining co-payments collections. Noting facility needs, assigning and following up with maintenance and utilities of the facility are additional roles. The Office Coordinator requires a person who will demonstrate professionalism, a calming nature, positive influence, and lead the clinical setting toward success. Bodies in Balance is dedicated to its employees by: Hosting Team Building opportunities: Local Soccer games, Journal Club at Breweries, 5K run participation, outside clinic parties, quarterly appreciation lunches Creating a positive culture that encourages work / life balance Offering Peer Mentorship Fostering open communication Encouraging Program Development with leadership opportunities ABOUT US: Be a part of the Bodies in Balance Team! Bodies in Balance offers specialties in orthopedics, vestibular/balance, dry needling, concussion, pelvic floor, Parkinsons, lymphedema and oncology rehab. We are looking for a great physical therapist TECH INTERN who shares our Core Values: PATIENT FIRST, IMPACTFUL RESULTS, PASSIONATE LEARNING, UNEQUIVOCAL EXCELLENCE and TEAMWORK without BOUNDARIES . Our culture includes a positive, motivated, and caring team of employees who seek to be a team player to enhance our evidence-based, personalized treatment care. We strive to be a strong resource for those in our community and value excellent communication with our medical professional peers and patients. Visit our website at binbpt.com to learn more about our practice and staff. Duties: Having excellent phone etiquette and skills Initiating and maintaining a positive patient experience Scheduling of patient visits Assuring accurate and friendly check-in of patients Taking co-payments/co-insurance collections Running daily co-payment reports/call those who have missed co-payment Communicating with insurance specialist, those patients that need call regarding insurance benefits Inputting both Explanation of Benefits and checks received accurately on spreadsheet and communicate information to billing team Revising processes to assure efficiency and accuracy Inputting physical therapists schedules in electronic medical record scheduling system in a timely and accurate manner. Assuring optimal use of therapists schedules by monitoring holes in schedule and filling in with people on cancellation list hourly Enhancing patient communication: Assist/ finalize thank you notes/get well notes to patients Compensation: starting at $16.50-$17.00 per hour Benefits: 401(k) matching Health insurance Life insurance Dental insurance Vision insurance Paid time off Schedule: 10 hour shift (4x10) Monday - Friday (one day off in the week)

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: The Central Business Office (CBO) Supervisor is responsible for the day-to-day oversight of CBO staff, performing essential personnel duties and working closely with the CBO Director and CBO support staff to develop, implement, and enforce efficient protocols to meet or exceed established performance measures. Essential Duties/Responsibilities: Provides general oversight and support to staff. Reviews and approves time off requests based on established department protocols. Reviews and approves time cards for hourly staff based on established department and Wilmington Health protocols. Handles or assists with patient complaints and problems concerning billing. Acts as a resource to Wilmington Health Divisions to assist with resolving Provider revenue concerns. Monitors and measures departmental outcomes in comparison to Team and Pillar Goals, and identifies barriers, implementing solutions when desired outcomes are not achieved. Holds direct reports accountable for meeting or exceeding quality standards and goals, continues improvement towards superiority in revenue cycle performance as well as achieving excellent patient satisfaction. Meets regularly with staff, maintaining consistent communication regarding performance, to ensure proactive and timely issue resolution. Works collaboratively with and supports efforts of staff. Levies disciplinary actions as appropriate, working closely with Director and Human Resources, and following established Wilmington Health policies and procedures. Monitors and reports team performance to Director on a consistent basis. Reports the status of performance improvement initiatives, efforts and impacts to Director, including any barriers to success and resolution efforts underway, requesting Director assistance as appropriate. Produces and delivers staff performance evaluations and reviews with Director. Develops policies and action plans for department that ensure talent development (recruitment, retention, staff learning and development, satisfaction, and well-being). Ensures that appropriate protocols are in place to provide safe, efficient, and customer-oriented service to all internal and external customers. Responsible for timely follow-up, accessibility, and appropriate responsiveness to internal and external customers. Maintains effective relationships with all Wilmington Health departments. Understands the billing needs of each Division and applies knowledge to ensure Team goals are in line to meet or exceed the Division needs. Provides proactive, routine feedback and solutions, if needed, regarding Provider performance, trends, concerns, etc. to Director. Accountable for fostering an environment that encourages innovation, continuous improvement, and growth. Monitors industry standards for work routines, measures of role-specific effectiveness and target outcomes for all functions including benchmark comparison where appropriate. Creates, implements, maintains and enforces written protocols. Implements quality control measures across all functions. Supports a culture of continuous process improvement through short and long-term process improvement initiatives. Analyzes all assigned area of operations for potential process improvement opportunities and creates recommendations for process, system, procedure and operational changes to improve the revenue cycle through the elimination of waste and rework with the goal being to increase value for the patient and Wilmington Health. Manages process improvement efforts and/or acts as a resource for those efforts, using accepted methodologies and tools to achieve desired, sustainable project goals and business outcomes. Accountable for establishing consistency across the department as changes in processes, tools, and overall protocols are developed, ensuring a focus on continued departmental integration and overall organization benefit. Manages the creation of tools, work drivers, and automation of revenue cycle functions to increase efficiency and standardization of processes, with an emphasis on timeliness, automation, and accuracy of collections. Successfully implements and monitors the effectiveness of these tools against targeted goals for increasing accuracy, communication, and cash flow as well as the patient experience. Maintains confidentiality and protects sensitive data at all times. Meets highest compliance standards for all Federal and State regulations, including but not limited to, HIPAA, HITECH, Privacy, False Claims Act, etc. Adheres to and models core values as well as organizational and department-specific policies and procedures. Maintains a working knowledge of Federal, State, and Local billing requirements through regular attendance at educational seminars as well as self-directed reading of industry literature. Assists with new upgrades of and changes to, and testing on, practice management and related systems. Work closely with Director and other support staff to successfully onboard new employees to the CBO, new Providers into WH and, where applicable, new clients into organization. Other Duties: Other duties as assigned. Qualifications: High school or equivalent Required: 3-5 years healthcare billing experience 1-2 years supervisory experience Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law. ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day) Physical Demand Required? Frequency Standing Rarely Sitting Frequently Walking Occasionally Kneeling/Crouching Lifting Competencies General To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Maintains courtesy and diplomacy with all internal and external customers. Makes self available to respond to customer needs. Prevents unnecessary delays for customers. When necessary, communicates appropriate information to the customer effectively and accurately. Listens effectively. Seeks closure in resolving customer concerns. Professionalism/Integrity/Responsibility - Takes responsibility and holds oneself accountable. Displays appropriate work attire, nonverbal messages and office etiquette for the position. Demonstrates flexibility and commitment to professional growth. Has a positive attitude toward his/her work. Promotes respect, honesty, integrity, and fairness to all. Maintains confidentiality regarding patient, business, and employment information. Adheres to organization policies and procedures regarding the Health Insurance Portability and Accountability Act (HIPAA). Teamwork/Process Focus - Understands that all parts of the organization must work together. Integrates own activities with the larger group to support the clinic's objective of providing seamless service to our patients throughout the organization. Voluntarily gives and receives help. Values contributions made by others. Is able to function in a joint cooperative manner while supporting the clinic's and departmental plans, programs, policies, procedures, and other team members. Dependability/Punctuality - Demonstrates thoroughness in following through on assignments and instructions in a reliable, trustworthy and timely manner. Meets commitments. Adheres to the attendance policy and work schedules. Follows call-in and approval procedure for time off. Interpersonal Relationships/Communication - Displays the ability to express ideas clearly, concisely and effectively, both orally and in writing, up, down, and across the organization. Listens well, shares work related information, tolerant of others' work styles. Ability to work with others in a courteous and effective manner. Exercises authority or the response to criticism in a tactful manner, Interacts and co-operates with others to ensure the clinic's objectives and goals are met. Resolves conflicts effectively. Promotes departmental teamwork and interdepartmental teamwork. Interacts effectively with supervisor. Judgment/Decision Making/Problem Solving - Shows ability to clearly isolate and define problem areas. Considers alternatives and consequences before making decisions. Participates constructively in group problem solving. Presents problems, but suggests timely and practical solutions by using independent thought, originality, and reason. Prioritizes work appropriately. Quality/Quantity - Consistently high standard of work while maintaining daily workflow. Work produced by the employee is thorough, accurate, and neat. Displays the ability to work under pressure and learns from previous mistakes. Initiative - Demonstrates willingness to make significant contributions with little direction, to be involved in new initiatives and to attempt non-routine jobs and tasks. Displays energy, enthusiasm, ingenuity and versatility. Offers suggestions to solve problems or improve operations. Exercises independent actions within limits of authority. Safety and Housekeeping - Observes safety and health regulations; adheres to OSHA guidelines. Adheres to the organization's Exposure Control Plan and guidelines regarding risk of exposure to bloodborne pathogens. Ensures that a safe work environment is maintained and that work areas are free from hazards. Recognizes and reports any unsafe work practices and/or hazardous conditions to supervisor. Is aware of location of material data sheets and refers to them when necessary. Follows proper procedures on accident reporting. Promotes a professional work environment by maintaining a neat orderly work area free of food and inappropriate visual or written messages. Organizational Skills/Time Management - Uses time efficiently in planning, anticipating, and responding. Strives to do things more efficiently. Completes tasks in a timely manner. Keeps supervisor informed of changes in workload. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Department Specific Revenue Cycle Management - maximizes cash flow while maintaining and improving internal and external customer relations; provides root cause analysis for identified barriers; creates written processes resulting in improved workflow; constructively contributes to a cross-functional revenue cycle team. Gap Analysis-Gap Closure-Sustainability - identifies gaps between ideal state and current state; initiates and constructively participates in efforts to effectively close the gap; continues to hold Team accountable for sustained and continued improvement