Office receptionists perform various administrative support tasks. This includes answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. They welcome visitors and deliver exceptional customer service assistance by addressing their questions and needs. They keep the reception area and all common areas clean and tidy at all times. Also, they operate standard office equipment regularly, such as fax machines, copy machines, and computers. Additionally, they maintain an inventory of office supplies and restock as needed.
For this role, you need a minimum of a high school diploma or its equivalent. You must have at least two years of relevant experience in an office environment. You must be proficient in Microsoft Office. Also, you must possess multitasking, prioritization, interpersonal, organization, time management, and communication skills. Employers may provide on-the-job training. Your salary will be between $23,000 and $42,000, with an average of $31,127 yearly.
Office Receptionist Overview
Office Receptionist Careers
There is more than meets the eye when it comes to being an office receptionist. For example, did you know that they make an average of $14.49 an hour? That's $30,146 a year!
Between 2018 and 2028, the career is expected to grow 5% and produce 59,300 job opportunities across the U.S.
What Does an Office Receptionist Do
There are certain skills that many office receptionists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and integrity.
How To Become an Office Receptionist
If you're interested in becoming an office receptionist, one of the first things to consider is how much education you need. We've determined that 35.9% of office receptionists have a bachelor's degree. In terms of higher education levels, we found that 2.3% of office receptionists have master's degrees. Even though some office receptionists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an office receptionist. When we researched the most common majors for an office receptionist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on office receptionist resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an office receptionist. In fact, many office receptionist jobs require experience in a role such as cashier. Meanwhile, many office receptionists also have previous career experience in roles such as receptionist or customer service representative.
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Office Receptionist Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, an office receptionist can determine their career goals through the career progression. For example, they could start out with a role such as medical assistant, progress to a title such as technician and then eventually end up with the title office manager.
Office Receptionist
Office Manager
5 Years
General Manager
6 Years
Account Manager
5 Years
Branch Manager
6 Years
Accounting Manager
7 Years
Patient Care Manager
5 Years
Show More
Office Receptionist Jobs You Might Like
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Tell us your goals and we'll match you with the rights job to get there.
Average Salary for an Office Receptionist
Office Receptionists in America make an average salary of $30,146 per year or $14 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$30,146
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Best Paying Cities For Office Receptionists
Recently Added Salaries
Company  | Company | Start Date | Salary |
|---|---|---|---|
Iowa State Job Bank Office Receptionist | Iowa State Job Bank | 08/31/2021 | $27,13108/31/2021 |
State of Florida State Attorney's Office, 20Th Circuit-Receptionist, Mail, Clerical Backup OPS | State of Florida | 08/27/2021 | $27,13108/27/2021 |
Florida Department of Transportation State Attorney's Office, 20Th Circuit-Receptionist, Mail, Clerical Backup OPS | Florida Department of Transportation | 08/27/2021 | $27,13108/27/2021 |
Randstad Us Office Receptionist | Randstad Us | 08/26/2021 | $30,26208/26/2021 |
University of Virginia Receptionist, The Office of Undergraduate Admission | University of Virginia | 08/23/2021 | $31,20008/23/2021 |
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Office Receptionist Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Office Receptionist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Elizabeth Rice Office Receptionist |
Gloria Fox Office Receptionist  Houston, TX  (410) 555-4470  gfox@example.com Experience Office Receptionist2017 - Present Jackson Hewitt•Houston, TX
Office Assistant/File Clerk2016 - 2017 Food Lion•Richmond, VA
Cashier Associate2014 - 2016 Lowe's•Indianapolis, IN
Skills New MerchandiseCustomer TransactionsPayrollCompany StandardsScheduling AppointmentsConference RoomCompany PoliciesSales FloorPatient CareOffice Procedures Education High School Diploma In null2014 - 2014 |
Ann Hunter Office Receptionist  Office Receptionist2019 - Present H&R BlockIndianapolis, IN
Office Assistant2015 - 2019 KrogerWilberforce, OH
Clerk Typist2006 - 2015 KrogerWilberforce, OH
 Bachelor's Degree In Business2003 - 2006 Central State UniversityWilberforce, OH |
Contact Information  Indianapolis, IN (280) 555-2340 ahunter@example.comSkills General Public WPM Office Functions Communication Scheduling Appointments Ticket Sales Accurate Messages Patient Care Insurance Companies Customer Service |
Willie Sims Office Receptionist  Richmond, VA  (700) 555-7227  wsims@example.com Skills Sales FloorStock ShelvesPayrollPositive AttitudeOffice ProjectsCommunicationStock RoomInsurance CompaniesCustomer ServiceNew Merchandise |
Employment History Office Receptionist2019 - Present VIRGINIA STATE UNIV•Richmond, VA
Receptionist2016 - 2019 Holiday Inn Express•Richmond, VA
Sales Floor Associate2015 - 2016 J. C. Penney•Plano, TX
Education High School Diploma of null2015 - 2015 |
Donald Butler
Office Receptionist
Boston, MA | (970) 555-0476 | dbutler@example.com
Experience:
Office Receptionist | YMCA of Greater Indianapolis | Boston, MA |
2019 - Present
- Answer, screen, and forward phone calls using multiline phone system.
- Managed and coordinated the office's internal technological systems and administrative functions.
- Arrange sales floor to maximize sales following Starbucks guidelines for display.
Office Helper Clerical | YMCA of Greater Indianapolis | Boston, MA |
2017 - 2019
- Achieved Associate of the Month for excellent customer service and increasing stock to floor efficiency.
- 10-Keyed payroll hours as needed to produce payroll checks.
- Reviewed Associate time cards for corporate payroll processing, after ensuring compliance with California State Law.
Switchboard Operator, Receptionist (Part-Time) | YMCA of Greater Indianapolis | Boston, MA |
2017 - 2017
- Coordinate incoming telephone calls using a Nortel switchboard.
- Collect Payment on service and apply in company computer system.
- Completed connections for local calls, long distance, pay phones, mobile phones, person-to-person, emergency calls.
- Prepared charts on results of patients' medical records in an accurate and confident manner.
- Entered client data into organization s database.
Skills
- Office Procedures
- Customer Service
- Business Transactions
- Office Supplies
- Insurance Companies
- On-Call Schedules
- Data Entry
- Direct Calls
- Professional Image
- Corporate Documents
Education:
Some College Courses Degree | University of Massachusetts Boston | Boston, MA |
2017 - 2017
- Major: Management
Lori Woods
Office Receptionist
Miami, FL
(480) 555-8212
lwoods@example.com
Experience:
2020 - Present
Office Receptionist / Front Desk / Miami, FL
- Answered incoming calls professionally scheduling appointments and routing calls to other staff members in line with the hospital protocols.
- Greet and direct prospective students and general public on daily basis.
- Exhibited strong leadership capabilities by mentoring and training new associates both at the customer service desk and in the business office.
2017 - 2020
Student Admissions Clerk / MAC Cosmetics / Miami, FL
- Assisted with the training of new employees in the business office.
- Associate Protect the security of medical records to ensure that confidentiality is maintained.
- Handled cash register work as well as bookkeeping and general clerical tasks.
2015 - 2017
Makeup Artist / MAC Cosmetics / Miami, FL
- Demonstrate sales goals on a quota basis.
- Provided the highest level of customer service during normal hours and special events.
- Assisted with training newer MAC Makeup Artists on Product knowledge.
- Planned, organized and implemented special events quickly and efficiently.
Skills
Administrative Tasks, Database, Spa Services, Fedex, Financial Statements, WIC, Special Events, Office Programs, Personal Computers, Scheduling Appointments,
Education:
2015 - 2015
High School Diploma Degree null null
Richard Johnson
Office Receptionist
Olathe, KS
(810) 555-3843
rjohnson@example.com
Experience
Office Receptionist, Farmers Insurance -
Olathe, KS
2019 - Present
- Managed customer problems and customer service.
- Answer telephone and assist callers by providing information, taking messages and routing calls.
Receptionist Secretary, Great Clips -
Charlotte, NC
2018 - 2019
- Answer phones Greet customers Clean salon
- Provided customer service Solved customer problems Completed cash sales Performed weekly stocking tasks
- Research any consumed cases with overages & find resolutions on any receiving errors Distribute reports to appropriate personnel.
- Provide customer service as needed by telephone and/or in person.
Head Teller, Citi -
New York, NY
2017 - 2018
- Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary.
- Educated customers on utilizing available access to ATM, Online and Telephone Banking
- Maintained highest level of Customer Service by doing follow up calls to customers on offering additional bank products.
- Recognized the needs of our clients and sold bank products to ensure client satisfaction.
- Train new tellers in machining of transactions, bank policy, and procedures.
Skills
- Bank Deposits
- Greeting Visitors
- Customer Transactions
- Telephone Calls
- New Tellers
- Bank Products
- Risk Management
- Staff Members
- Cross-Sell
- Operational Procedures
Education
High School Diploma Degree
2017 - 2017
null
Christopher Hughes
Office Receptionist
Jacksonville, FL
(650) 555-6751
chughes@example.com
Experience
Office Receptionist
, University of North Florida
, Jacksonville, FL
2019 - Present
- Support all teams including recruiters, human resources, EA s, VP s, directors senior software engineers etc.
- Reconcile and balance daily transactions valued between $5-$50k, prepare bank statement and handle bank deposits.
- Answered phone, payroll, greeting visitors, did time sheets, computer
Student Receptionist
, University of North Florida
, Jacksonville, FL
2018 - 2019
- Assisted in answering phones and taking messages Assisted with filing paperwork and student records Delivered student passes
- Answered phone calls and responded to emails from customers Used software including Word and Excel to book appointments for guests
- Process invoices for payment including purchase orders and back-up documentation.
- Managed busy front office and dealt directly with students, professors, faculty, and non-University staff.
Pharmacist Clerk
, Walmart
, Jacksonville, FL
2015 - 2018
- Do weekly inventory of all over the counter (OTC) drugs and diabetes supplies on the Smart system.
- Alphabitized and organized prescription drugs by name.
- assist health care providers with accuracy manage patients and greeting them in person and by phone -answering questions and requests.
Skills
- HR
- High Volume
- OTC
- Customer Service
- Communication
- Assist Pharmacist
- Scheduling Appointments
- Patient Data
- Database
- Notify Pharmacist
Education
2015 - 2015
High School Diploma Degree
Ethan Warren
Office Receptionist
New York, NY | (670) 555-6371 | ewarren@example.com
Employment History:
H&R Block - New York, NY
2019 - Present
Office Receptionist
- Provide customer service, answering phones, and maintain a clean workplace.
- Assisted office manager in scheduling appointments, answering phones, filing paperwork, and completing all other tasks required of me.
- Operate multiple phone line system, screen and forward calls, providing information, taking messages and scheduling appointments.
- Composed letters, memos, and other correspondence with the use of word processing equipment.
H&R Block - New York, NY
2018 - 2019
Receptionist
- Answer phones: scheduling appointments: match clients to tax professionals.
- Greet clients, answering calls, appointment scheduling
- Acted as point of contact for all Client Care Specialists, relating to service issues, and client callbacks.
- Trained and supervised newly hired Client Care Specialists.
- Billed insurance companies using appropriate codes and resolved billing issues.
- Managed incoming telephone calls, guaranteeing calls were directed to appropriate location and messages were documented and delivered.
MAC Cosmetics - New York, NY
2013 - 2018
Makeup Artist
- Apply makeup on clients for special events such as prom, weddings, etc.
- Make up demos or make up for photo shoots were also required on demand.
- Exceeded costumer exception on product knowledge and assuring what is right for them based on their best interests/needs.
- Provided customer service including makeup application and training, makeup and supply sales, and extensive product knowledge.
Skills:
Individual Needs, Patient Care, Product Knowledge, Retail Sales, Original Works, Chemical Peels, Special Events, Telephone Calls, Insurance Companies, Appropriate Individuals
Education:
Virginia Commonwealth University - Richmond, VA
2012 - 2013
Certificate Degree In Fine Arts
Marie Porter
Office Receptionist
Phone (750) 555-7922Address Fort Meade, MD
E-mail mporter@example.com
Experience
2020 - Present
Office Receptionist
The Catholic University of America · Fort Meade, MD
- Collected co-pays and submitted bills to insurance companies.
- Provide excellent professional customer service both on the phone as well as in the store.
- Answered telephone, greeted visitors, directed guests, prepped patients and exam rooms.
- Answered approximately 50 phone calls per day, scheduling appointments, answering questions
2018 - 2020
Assistant Secretary
United States Department of Defense · Fort Meade, MD
- Provided guidance to other Administrative Assistants for time and attendance procedures.
- Maintained the supervisor's calendar and schedule; implemented needed travel arrangements, alerted supervisor of changes/cancellations.
- Scheduled conferences and meetings made travel arrangements, hotel reservations and provide details of schedule, itinerary and locations.
- Managed travel for 45 staff members.
- Assist CGI clients with Microsoft Office 2007 and 2010 suite applications including Word, PowerPoint, Excel, Visio, Project.
2014 - 2018
Child Caregiver
Gold's Gym · Las Vegas, NV
- Worked in child care center watching children Worked in housekeeping, keeping the gym clean and up to standards.
- Greet customers and ensure high quality customer service.
- Provided evening and school holiday child care for ages six to ten years.
- Provided care for children grades K-5 Organized and participated in recreational activities Provided positive support for children Communicated professionally with parents
Skills
- Safe Environment
- Personal Habits
- Company Policies
- Staff Members
- Residential Setting
- Telephone Calls
- Personal Computers
- Payroll
- Office Machines
- Food Preparation
Education
2012 - 2014
Associate's Degree Degree In Nursing Assistants
College of Southern Nevada · Las Vegas, NV
Beverly Rice
Office Receptionist
Phone: (760) 555-1979Email: brice@example.comAddress: New York, NY
Employment History
Office Receptionist
2017 - Present
H&R Block · New York, NY
- Answered busy phones, taking messages and relaying information.
- Provide customer service, answering phones, and maintain a clean workplace.
- Handle day to day office tasks: Primarily filing and organization
Secretary Office Clerk
2012 - 2017
Adecco Staffing, USA · New York, NY
- Screened and directed a high volume of telephone calls
- Provided constructive feedback on all aspects of the interview process.
- Calculate footage for all lumber received, check actual footage shipped against purchase orders.
- Receive and direct telephone calls or visitors to the appropriate staff.
Child Caregiver
2002 - 2012
Child Care Services Association · Philadelphia, PA
- Provided Child care in clients home for children ages 6 Weeks to 12 years old.
- Regulated and managed residents in daily routines of their living quarters.
Skills
PowerpointInsurance CompaniesMedical RecordsOLD ChildrenTravel ArrangementsScheduling MeetingsBank DepositsDaily ActivitiesChild CarePersonal Information
Education
High School Diploma Degree null null
2002 - 2002
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Learn How To Write an Office Receptionist Resume
At Zippia, we went through countless Office Receptionist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Office Receptionist Resume Examples And TemplatesShow More Office Receptionist Demographics
Top Colleges for Office Receptionists
1. University of Pennsylvania
Philadelphia, PA • Private
In-State Tuition
$55,584
Enrollment
10,764
2. Western Carolina University
Cullowhee, NC • Private
In-State Tuition
$3,926
Enrollment
9,835
3. Ball State University
Muncie, IN • Private
In-State Tuition
$9,896
Enrollment
15,529
4. University of Southern California
Los Angeles, CA • Private
In-State Tuition
$56,225
Enrollment
19,548
5. California State University - Bakersfield
Bakersfield, CA • Private
In-State Tuition
$7,309
Enrollment
9,142
6. Bowling Green State University
Bowling Green, OH • Private
In-State Tuition
$11,105
Enrollment
13,729
7. SUNY at Binghamton
Vestal, NY • Private
In-State Tuition
$9,808
Enrollment
13,990
8. Cedar Crest College
Allentown, PA • Private
In-State Tuition
$39,216
Enrollment
1,303
9. Villanova University
Villanova, PA • Private
In-State Tuition
$53,308
Enrollment
6,819
10. Boston College
Chestnut Hill, MA • Private
In-State Tuition
$55,464
Enrollment
9,639
Online Courses For Office Receptionist That You May Like
Microsoft Office; Excel, Word & PowerPoint 2019 - Beginners
Learn the essentials of Microsoft Office in this 3-course bundle for Office 355 or Office 2019 users...
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Top Skills For an Office Receptionist
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.0% of office receptionists listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.
- Customer Service, 13.0%
- Phone Calls, 12.1%
- Data Entry, 7.7%
- Front Office, 7.6%
- Insurance Companies, 6.6%
- Other Skills, 53.0% See All Office Receptionist Skills
Best States For an Office Receptionist
Some places are better than others when it comes to starting a career as an office receptionist. The best states for people in this position are Alaska, Washington, Massachusetts, and California. Office receptionists make the most in Alaska with an average salary of $41,510. Whereas in Washington and Massachusetts, they would average $39,330 and $36,007, respectively. While office receptionists would only make an average of $35,887 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Alaska
Total Office Receptionist Jobs:
130
Highest 10% Earn:
$47,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$41,510
Avg. Salary
2. Washington
Total Office Receptionist Jobs:
830
Highest 10% Earn:
$50,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$39,330
Avg. Salary
3. Florida
Total Office Receptionist Jobs:
2,832
Highest 10% Earn:
$45,000
Location Quotient:
1.6
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$33,203
Avg. Salary