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Become An Office Receptionist

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Working As An Office Receptionist

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information

  • Mostly Sitting

  • Repetitive

  • $29,580

    Average Salary

What Does An Office Receptionist Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Receptionist

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Do you work as an Office Receptionist?

Office Receptionist Jobs

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Office Receptionist Career Paths

Office Receptionist
Office Administrator Human Resources Coordinator Specialist
Account Manager
5 Yearsyrs
Office Manager Accounts Payable Clerk Staff Accountant
Accounting Manager
7 Yearsyrs
Hostess Security Officer Account Manager
Area Manager
7 Yearsyrs
Data Entry Clerk Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
Home Health Aid Technician Service Manager
Branch Manager
6 Yearsyrs
Billing Specialist Accounts Receivable Specialist Accountant
Business Manager
7 Yearsyrs
Pharmacist Technician Billing Specialist
Business Office Manager
8 Yearsyrs
Hostess Specialist Operations Manager
Chief Executive Officer
8 Yearsyrs
Home Health Aid Security Officer Operations Manager
Chief Operating Officer
11 Yearsyrs
Front Desk Coordinator Office Administrator Property Manager
Communications Director
7 Yearsyrs
Billing Specialist Specialist Account Manager
District Manager
7 Yearsyrs
Office Administrator Accounts Payable Clerk Accountant
Finance Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Medical Assistant Front Desk Coordinator
Office Manager
5 Yearsyrs
Legal Assistant Office Manager Operations Manager
Operations Director
9 Yearsyrs
Medical Assistant Office Manager
Operations Manager
7 Yearsyrs
Pharmacist Technician Unit Secretary Office Manager
Practice Manager
9 Yearsyrs
Front Desk Coordinator Billing Specialist Operations Manager
President/Chief Executive Officer
10 Yearsyrs
Legal Assistant Legal Secretary Office Manager
Property Manager
6 Yearsyrs
Service Representative Sales Consultant Leasing Consultant
Resident Manager
5 Yearsyrs
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Do you work as an Office Receptionist?

Help others decide if this is a good career for them

Average Length of Employment
Office Support Assistant 2.9 years
Receptionist Secretary 2.6 years
Receptionist/Billing Clerk 2.5 years
Office Services Assistant 2.5 years
Office Administrator/Receptionist 2.5 years
Office Clerical Assistant 2.4 years
Office Support Staff 2.3 years
Administrative Receptionist 2.3 years
General Office Assistant 2.3 years
Front Office Clerk 2.2 years
Office Clerk 2.2 years
Data Entry/Receptionist 2.2 years
Office Clerk/Receptionist 2.1 years
Office Assistant 2.1 years
Office Worker 2.0 years
Office Receptionist 2.0 years
Front Desk Office Assistant 1.9 years
Receptionist 1.9 years
Front Desk Receptionist 1.7 years
Office Volunteer 1.3 years
Top Employers Before
Receptionist 12.6%
Office Assistant 10.3%
Cashier 10.2%
Customer Service Representative 9.4%
Sales Associate 8.0%
Administrative Assistant 7.9%
Office Manager 5.6%
Internship 5.3%
Teller 4.5%
Assistant Manager 3.4%
Volunteer 3.1%
Secretary 3.0%
Server 2.5%
Waitress 2.2%
Certified Nursing Assistant 2.2%
Manager 2.0%
Front Desk Coordinator 2.0%
Assistant 2.0%
Medical Receptionist 2.0%
Hostess 1.9%
Top Employers After
Customer Service Representative 11.9%
Administrative Assistant 11.0%
Receptionist 10.2%
Office Assistant 9.2%
Sales Associate 8.0%
Cashier 7.8%
Office Manager 7.2%
Internship 4.4%
Teller 3.5%
Server 3.2%
Front Desk Receptionist 3.1%
Medical Assistant 2.9%
Volunteer 2.6%
Waitress 2.3%
Office Administrator 2.3%
Assistant Manager 2.2%
Certified Nursing Assistant 2.1%
Teacher 2.0%
Substitute Teacher 2.0%
Legal Assistant 2.0%

Do you work as an Office Receptionist?

Office Receptionist Demographics

Gender

Female

89.0%

Male

9.4%

Unknown

1.6%
Ethnicity

White

76.4%

Hispanic or Latino

15.4%

Asian

6.0%

Unknown

1.6%

Black or African American

0.5%
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Languages Spoken

Spanish

61.8%

French

6.4%

Chinese

3.7%

Mandarin

3.0%

Arabic

3.0%

Italian

2.6%

Japanese

2.2%

Hindi

1.9%

Russian

1.9%

Cantonese

1.9%

Polish

1.9%

Vietnamese

1.5%

Urdu

1.5%

Portuguese

1.1%

German

1.1%

Persian

1.1%

Hmong

1.1%

Gujarati

0.7%

Korean

0.7%

Armenian

0.7%
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Office Receptionist Education

Schools

University of Phoenix

17.9%

Kaplan University

8.0%

College of DuPage

6.5%

Miami Dade College

6.0%

Grand Canyon University

5.5%

Northern Virginia Community College

5.0%

Strayer University

5.0%

Houston Community College

4.0%

University of Connecticut

4.0%

Appalachian State University

3.5%

Wayne State University

3.5%

Ultimate Medical Academy - Clearwater

3.5%

Brigham Young University

3.5%

El Paso Community College

3.5%

Michigan State University

3.5%

Ashford University

3.5%

Brigham Young University - Idaho

3.5%

Palm Beach State College

3.5%

Pasadena City College

3.5%

East Los Angeles College

3.5%
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Majors

Business

21.5%

Health Care Administration

9.2%

Psychology

9.0%

Medical Assisting Services

5.9%

Nursing

5.3%

General Studies

5.1%

Accounting

4.9%

Criminal Justice

4.5%

Communication

4.3%

Education

3.8%

Liberal Arts

3.7%

Biology

3.0%

Elementary Education

3.0%

English

2.7%

Nursing Assistants

2.5%

Legal Support Services

2.5%

Marketing

2.5%

Social Work

2.4%

Management

2.2%

General Education, Specific Areas

2.2%
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Degrees

Bachelors

34.5%

Other

34.1%

Associate

16.2%

Certificate

6.4%

Masters

5.2%

Diploma

2.4%

License

0.8%

Doctorate

0.4%
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Internship
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How Would You Rate The Salary Of an Office Receptionist?

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Top Skills for An Office Receptionist

CustomerServiceDataEntryPhoneCallsAppointmentSchedulingOrderOfficeSuppliesPayrollGeneralOfficeFrontDeskCleanReceptionAreaMedicalRecordsSortOfficeEquipmentTelephoneCallsPatientAppointmentsPatientInformationPatientChartsInsuranceCompaniesMulti-LinePhoneSystemInsuranceInformationTemporary

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  1. Customer Service
  2. Data Entry
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Handle dispatches all customer service related actions.
  • Helped attorneys prepare documents for court and arranged letters for potential clients, handled data entry, greeted and assisted clients.
  • Distribute incoming and outgoing daily mail; create files, direct incoming visitors, phone calls and providing general information.
  • Answered multiple phone lines, performed appointment scheduling for service center and 7 technicians.
  • Order office supplies, answer and direct calls.

How Would You Rate Working As an Office Receptionist?

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