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Office receptionist skills for your resume and career

Updated January 8, 2025
4 min read
Office receptionist example skills
Below we've compiled a list of the most critical office receptionist skills. We ranked the top skills for office receptionists based on the percentage of resumes they appeared on. For example, 20.1% of office receptionist resumes contained patients as a skill. Continue reading to find out what skills an office receptionist needs to be successful in the workplace.

15 office receptionist skills for your resume and career

1. Patients

Here's how office receptionists use patients:
  • Provided high-quality customer-service to patients by treating them respectfully and t with discretion.
  • Performed administrative duties whenever required including posting insurance checks and patients collections.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office receptionists use customer service:
  • Represented the office effectively in both oral and written communication and received all inquiries with a strong customer service orientation.
  • Performed office manager responsibilities such as ordering office supplies, scheduling appointments, preparing contracts, troubleshooting customer service issues.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how office receptionists use phone calls:
  • Page individuals to inform them of telephone calls using paging and interoffice communication equipment.
  • Answered and directed phone calls for all university departments using digital switchboard directory.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office receptionists use data entry:
  • Performed clerical tasks and basic computer applications including telephone reception & data entry.
  • Executed secretarial responsibilities, filing, data entry, created publications.

5. Front Desk

Here's how office receptionists use front desk:
  • Provided primary front desk and administrative support to the New York City office for the Electronic Data Systems, Inc. account.
  • Trained in several departments in case for staff shortage * Front Desk- Answered phones, took messages, and pulled charts.

6. Appointment Scheduling

Here's how office receptionists use appointment scheduling:
  • Operate 5-line system including prescription requests, doctor questions, appointment scheduling, new patient information.
  • Answered multiple phone lines, performed appointment scheduling for service center and 7 technicians.

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7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how office receptionists use hr:
  • Experience with Microsoft Word/Outlook/Working with HR manager
  • Worked with Office Manager and HR Director to take employee attendance and to coordinate global correspondent with various PLNBF offices.

8. Office Equipment

Here's how office receptionists use office equipment:
  • Maintained office equipment and pharmaceuticals inventory by monitoring stock to determine inventory level; anticipated needed supplies and expedited orders for supplies
  • Entered billing information into computer, maintained office supplies and operated office equipment.

9. Insurance Verification

Here's how office receptionists use insurance verification:
  • Greet patients, schedule appointments, insurance verification, process incoming and outgoing fax documents, various receptionist duties
  • Dispensed medication, created Patient charts and ran insurance verification.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office receptionists use payroll:
  • Processed payroll and monthly/quarterly sales tax liabilities.
  • Completed and audited payroll for accuracy.

11. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office receptionists use office procedures:
  • Implemented new office procedures, accepted new products through various vendors, faxing and management of communication between clients and company.
  • Inventory control manager and was in charge of all office procedures for a three physician practice.

12. Word Processing

Here's how office receptionists use word processing:
  • Completed a variety of word processing assignments including letters, tables, memos, etc.
  • Prepare correspondence, memos, forms and reports using word processing applications software.

13. Patient Appointments

Here's how office receptionists use patient appointments:
  • Schedule inpatient appointments collecting co pays ordering medical records and copy medical records chart prep verifying insurance
  • Scheduled patient appointments, diagnostic procedures and lab tests completing necessary documentation in patient chart.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office receptionists use telephone calls:
  • Answered and processed incoming telephone calls, greeted and guided incoming students and parents as needed.
  • Handled the switchboard, routed telephone calls and direct them to the right recipient.

15. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how office receptionists use direct calls:
  • Greet customers, answer and direct calls to appropriate person, assist office manager and staff as needed with clerical support
  • Answer the phone and direct calls to proper staff department or take messages in case staff not available.
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List of office receptionist skills to add to your resume

Office receptionist skills

The most important skills for an office receptionist resume and required skills for an office receptionist to have include:

  • Patients
  • Customer Service
  • Phone Calls
  • Data Entry
  • Front Desk
  • Appointment Scheduling
  • HR
  • Office Equipment
  • Insurance Verification
  • Payroll
  • Office Procedures
  • Word Processing
  • Patient Appointments
  • Telephone Calls
  • Direct Calls
  • Patient Charts
  • Multi-Line Phone System
  • Office Support
  • Computer System
  • Greeting Visitors
  • Clerical Support
  • PowerPoint
  • HIPAA
  • Fax Machines
  • Insurance Eligibility
  • Insurance Coverage
  • Bank Deposits
  • Insurance Claims
  • Multi-Line Telephone System
  • Office Operations
  • Travel Arrangements
  • Office Machines
  • Conference Room
  • QuickBooks
  • Administrative Support Tasks
  • Medicaid
  • Collating
  • EMR
  • Transferring Calls
  • FedEx
  • Customer Inquiries
  • Copy Machines
  • Telephone Switchboard
  • Insurance Billing
  • Greeting Clients
  • Fax Messages

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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