Office Receptionist Skills For Your Resume And Career

Research Summary. Below we've compiled a list of the most important skills for an office receptionist. We ranked the top skills based on the percentage of office receptionist resumes they appeared on. For example, 20.1% of office receptionist resumes contained patients as a skill. Let's find out what skills an office receptionist actually needs in order to be successful in the workplace.

The most common hard skill for an office receptionist is patients. 20.1% office receptionists have this skill on their resume.
The second most common hard skill for an office receptionist is customer service appearing on 14.9% of resumes. The third most common is phone calls on 12.2% of resumes.
Three common soft skills for an office receptionist are communication skills, computer skills and integrity.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Below we've compiled a list of the most important skills for an office receptionist. We ranked the top skills based on the percentage of office receptionist resumes they appeared on. For example, 20.1% of office receptionist resumes contained patients as a skill. Let's find out what skills an office receptionist actually needs in order to be successful in the workplace.

15 Essential Office Receptionist Skills For Your Resume And Career

1. Patients

Here's how patients is used on office receptionist resumes:

Provided high-quality customer-service to patients by treating them respectfully and t with discretion.
Performed administrative duties whenever required including posting insurance checks and patients collections.
Assisted patients in accurately completing appropriate insurance forms and documents.
Assisted the doctor in providing rehabilitative therapy for patients.
Created original documents for new patients containing confidential information.

2. Customer Service

Here's how customer service is used on office receptionist resumes:

Represented the office effectively in both oral and written communication and received all inquiries with a strong customer service orientation.
Performed office manager responsibilities such as ordering office supplies, scheduling appointments, preparing contracts, troubleshooting customer service issues.
Recognized for quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Entered customer sales orders Maintained company purchase orders and inventory Accounts receivable and payable, invoicing Customer service
Provided customer service by answering billing questions, processed payments and exchanged/issued company equipment.

3. Phone Calls

Here's how phone calls is used on office receptionist resumes:

Page individuals to inform them of telephone calls using paging and interoffice communication equipment.
Answered and directed phone calls for all university departments using digital switchboard directory.
Maintained all telephone calls and directed accordingly.
Conducted the filing of all business documents, engaged in photocopying, job estimates, and the answering/receiving of telephone calls.
Assist with the daily running of the Travel Dimensions Inc. office by answering telephone calls, running bank deposits and errands.

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4. Data Entry

Here's how data entry is used on office receptionist resumes:

Performed clerical tasks and basic computer applications including telephone reception & data entry.
Executed secretarial responsibilities, filing, data entry, created publications.
Performed proficient and accurate data entry.
Helped attorneys prepare documents for court and arranged letters for potential clients, handled data entry, greeted and assisted clients.
Process monthly rebate checks, update sales spreadsheets daily, maintaining and order of office supplies, and invoice data entry.

5. Front Desk

Here's how front desk is used on office receptionist resumes:

Provided primary front desk and administrative support to the New York City office for the Electronic Data Systems, Inc. account.
Trained in several departments in case for staff shortage * Front Desk- Answered phones, took messages, and pulled charts.
Coordinated the maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.
Handled busy front desk as the first line of communications between prospective students, parents and the college.
Managed front desk activities; answered phones, greeted customers, shredded files, and organized front office.

6. Appointment Scheduling

Here's how appointment scheduling is used on office receptionist resumes:

Operate 5-line system including prescription requests, doctor questions, appointment scheduling, new patient information.
Answered multiple phone lines, performed appointment scheduling for service center and 7 technicians.
Handled patient appointment scheduling face-to-face and over the phone.
Chart preparations, filing correspondence, and appointment scheduling.
Maintain appointment scheduling, updates.

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7. HR

Here's how hr is used on office receptionist resumes:

Experience with Microsoft Word/Outlook/Working with HR manager
Worked with Office Manager and HR Director to take employee attendance and to coordinate global correspondent with various PLNBF offices.
Assigned various other duties as needed, such as: AP/AR, HR, Payroll, Child Nutrition, Special
Answer multiple line phones, provide assistance to HR with screening of applications and bringing in potential employees.
Provide clerical support for Accounting and HR department, including handling correspondence of mail and faxes.

8. Office Equipment

Here's how office equipment is used on office receptionist resumes:

Maintained office equipment and pharmaceuticals inventory by monitoring stock to determine inventory level; anticipated needed supplies and expedited orders for supplies
Entered billing information into computer, maintained office supplies and operated office equipment.
Organized files, operated computer software, used multiple office equipment such as fax, copier, and printer.
Used fax machine, computer, as well as other office equipment to provide rental manager clerical assistance.
Answered and directed incoming calls; maintained office equipment - fax, copier, printers, etc.

9. Insurance Verification

Here's how insurance verification is used on office receptionist resumes:

Greet patients, schedule appointments, insurance verification, process incoming and outgoing fax documents, various receptionist duties
Dispensed medication, created Patient charts and ran insurance verification.
Schedule / reschedule client appointments, set up new client info, insurance verification Provide office support to therapists / psychiatrists
Answered phones, booked appointments and follow-ups, surgical scheduling, completed payment transactions and insurance verifications.
Answer multi-line switchboard Schedule patient appointments Check Patients in and out Assist with insurance verification

Office Receptionist Jobs

10. Payroll

Here's how payroll is used on office receptionist resumes:

Processed payroll and monthly/quarterly sales tax liabilities.
Completed and audited payroll for accuracy.
Answer phones, write service orders for vehicles, collect payment for repairs order parts, and prepare tickets for payroll.
Greeted clients and employees, filed paper work, answered telephone, organized paper work, and helped with payroll.
Manage payroll - gather hours worked by employees, enter them in AccountLink and TimeSummit, prepare checks accordingly.

11. Office Procedures

Here's how office procedures is used on office receptionist resumes:

Implemented new office procedures, accepted new products through various vendors, faxing and management of communication between clients and company.
Inventory control manager and was in charge of all office procedures for a three physician practice.
Provided guidance and assistance to newly hired employees on office procedures and equipment usage.
Answer telephones, filing, receptionist duties and general office procedures.
Train new staff on office procedures and phone etiquette.

12. Word Processing

Here's how word processing is used on office receptionist resumes:

Completed a variety of word processing assignments including letters, tables, memos, etc.
Prepare correspondence, memos, forms and reports using word processing applications software.
Provided word processing and clerical support to fellow employees and managerial staff.
Provide office orientation for new employees, word processing and clerical support.
General office duties, including opening and sorting mail, performing basic bookkeeping, word processing and filing dental claim forms

13. Patient Appointments

Here's how patient appointments is used on office receptionist resumes:

Schedule inpatient appointments collecting co pays ordering medical records and copy medical records chart prep verifying insurance
Scheduled patient appointments, diagnostic procedures and lab tests completing necessary documentation in patient chart.
Schedule patient appointments, collected demographic information, and provided general information about services.
Provided support in a patient-centered environment including setting and confirming all patient appointments.
Scheduled patient appointments, collected payments from patients, maintained patient confidentiality

14. Telephone Calls

Here's how telephone calls is used on office receptionist resumes:

Answered and processed incoming telephone calls, greeted and guided incoming students and parents as needed.
Handled the switchboard, routed telephone calls and direct them to the right recipient.
Answered telephone calls and scheduled appointments while gathering pertinent data for clients.
Screened telephone calls, requests and inquiries and passed on accordingly.
Greeted customers, answered telephone calls, and scheduled appointments.

15. Direct Calls

Here's how direct calls is used on office receptionist resumes:

Greet customers, answer and direct calls to appropriate person, assist office manager and staff as needed with clerical support
Answer the phone and direct calls to proper staff department or take messages in case staff not available.
Back up for Receptionist - greet visitors, answer telephone screen and direct calls, reserve conference rooms.
Answer telephones and take messages and direct calls to the appropriate party courteously and professionally.
Answer phones and direct calls, book appointments, handle confidential student information clean office.

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The eight most common skills based on Office Receptionist resumes in 2023.

Patients, 20.1%

Customer Service, 14.9%

Phone Calls, 12.2%

Data Entry, 8.8%

Front Desk, 6.0%

Appointment Scheduling, 4.7%

HR, 2.5%

Other Skills, 30.8%

skills are in demand

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List Of Skills To Add To Your Office Receptionist Resume

According to recent trends, the most relevant office receptionist Resume Keywords for your resume are:

Patients

Customer Service

Phone Calls

Data Entry

Front Desk

Appointment Scheduling

Office Equipment

Insurance Verification

Payroll

Office Procedures

Word Processing

Patient Appointments

Telephone Calls

Direct Calls

Patient Charts

Multi-Line Phone System

Office Support

Computer System

Greeting Visitors

Clerical Support

PowerPoint

HIPAA

Fax Machines

Insurance Eligibility

Insurance Coverage

Bank Deposits

Insurance Claims

Multi-Line Telephone System

Office Operations

Travel Arrangements

Office Machines

Conference Room

QuickBooks

Administrative Support Tasks

Medicaid

Collating

EMR

Transferring Calls

FedEx

Customer Inquiries

Copy Machines

Telephone Switchboard

Insurance Billing

Greeting Clients

Fax Messages

Real Examples Of Office Receptionist Resumes That Use These Skills

Build a professional office receptionist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your office receptionist resume.


Willie Sims Office Receptionist Contact Information Richmond, VA (700) 555-7227 wsims@example.com Skills Sales Floor Stock Shelves Payroll Positive Attitude Office Projects Communication Stock Room Insurance Companies Customer Service New Merchandise Employment History Office Receptionist 2019 - Present VIRGINIA STATE UNIV Richmond, VA Job Description: Performed heavy data entry (alphanumeric, 10 key). Maintain an organized office and protect sensitive/confidential information. Review all documentation and forms, maintain communication with clients and review their export process on a regular basis. Work under two MDs and three Nurse Practitioners to ensure optimal patient care and efficient work flow. answered/operated switchboard-greeting visitors/clients-disperse incoming mail to correct recipients throughout the office-make copies, faxes, filed-made and confirmed appointments Receptionist 2016 - 2019 Holiday Inn Express Richmond, VA Checked in customers, posted money, night audit, answered phones and made reservations. Check in guest Take phone calls Take reservations Manage registration process Verifying accuracy of guest accounts Balance charges Keep the front desk area clean and uncluttered. Sales Floor Associate 2015 - 2016 J. C. Penney Plano, TX Executed daily stock maintenance on all products is signed, displayed, and all jewelry is being daily count reported. Perform minor repairs on Jewelry Care like changing watch batteries, removing watch links, and adding slides to bracelet. Education High School Diploma 2015 - 2015


Lori Woods Office Receptionist Contact Info Miami, FL (480) 555-8212 lwoods@example.com Skills Administrative TasksDatabaseSpa ServicesFedexFinancial StatementsWICSpecial EventsOffice ProgramsPersonal ComputersScheduling Appointments Employment History Office Receptionist 2020 - Present Front Desk Miami, FL Answered incoming calls professionally scheduling appointments and routing calls to other staff members in line with the hospital protocols. Greet and direct prospective students and general public on daily basis. Exhibited strong leadership capabilities by mentoring and training new associates both at the customer service desk and in the business office. Student Admissions Clerk 2017 - 2020 MAC Cosmetics Miami, FL Assisted with the training of new employees in the business office. Associate Protect the security of medical records to ensure that confidentiality is maintained. Handled cash register work as well as bookkeeping and general clerical tasks. Makeup Artist 2015 - 2017 MAC Cosmetics Miami, FL Demonstrate sales goals on a quota basis. Provided the highest level of customer service during normal hours and special events. Assisted with training newer MAC Makeup Artists on Product knowledge. Planned, organized and implemented special events quickly and efficiently. Education High School Diploma 2015 - 2015


Ethan Warren Office Receptionist New York, NY (670) 555-6371 ewarren@example.com Experience Office Receptionist2019 - Present H&R Block•New York, NY Provide customer service, answering phones, and maintain a clean workplace. Assisted office manager in scheduling appointments, answering phones, filing paperwork, and completing all other tasks required of me. Operate multiple phone line system, screen and forward calls, providing information, taking messages and scheduling appointments. Composed letters, memos, and other correspondence with the use of word processing equipment. Receptionist2018 - 2019 H&R Block•New York, NY Answer phones: scheduling appointments: match clients to tax professionals. Greet clients, answering calls, appointment scheduling Acted as point of contact for all Client Care Specialists, relating to service issues, and client callbacks. Trained and supervised newly hired Client Care Specialists. Billed insurance companies using appropriate codes and resolved billing issues. Managed incoming telephone calls, guaranteeing calls were directed to appropriate location and messages were documented and delivered. Makeup Artist2013 - 2018 MAC Cosmetics•New York, NY Apply makeup on clients for special events such as prom, weddings, etc. Make up demos or make up for photo shoots were also required on demand. Exceeded costumer exception on product knowledge and assuring what is right for them based on their best interests/needs. Provided customer service including makeup application and training, makeup and supply sales, and extensive product knowledge. Skills Individual NeedsPatient CareProduct KnowledgeRetail SalesOriginal WorksChemical PeelsSpecial EventsTelephone CallsInsurance CompaniesAppropriate Individuals Education Certificate Fine Arts2012 - 2013 Virginia Commonwealth University•Richmond, VA

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Online Courses For Office Receptionists

One of the best ways to acquire the skills needed to be an office receptionist is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since office receptionists benefit from having skills like patients, customer service, and phone calls, we found courses that will help you improve these skills.

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