Top Office Receptionist Skills

Below we've compiled a list of the most important skills for an Office Receptionist. We ranked the top skills based on the percentage of Office Receptionist resumes they appeared on. For example, 12.3% of Office Receptionist resumes contained Phone Calls as a skill. Let's find out what skills an Office Receptionist actually needs in order to be successful in the workplace.

The six most common skills found on Office Receptionist resumes in 2020. Read below to see the full list.

1. Phone Calls

high Demand
Here's how Phone Calls is used in Office Receptionist jobs:
  • Answered and direct phone calls*Handled creating and sending certificate of insurance*Handled notice of cancellations*Assist on overflow in the office.
  • Answered and directed phone calls for all university departments using digital switchboard directory.
  • Worked in a very fast paced environment answering phone calls to make reservations or assist with questions or complaints for patrons.
  • Distribute incoming and outgoing daily mail; create files, direct incoming visitors, phone calls and providing general information.
  • Answered and directed phone calls Processed incoming/outgoing mail Created documents drafted by managers Money Runs to bank and company partners Filing
  • Performed various receptionist duties including submitting advertising, assisting customers, directing phone calls, and data entry ACCOMPLISHMENTS & ACTIVITIES
  • Received phone calls from customers who wanted to set appointments to meet with project estimators to review new construction projects.
  • Welcomed guests, answered/redirect phone calls, shared information about the program, and ran errands on or near campus.
  • File paper work, answer phone calls, assist parents with questions, organize paper work, fill out paper work
  • Answer multiple phone calls, take orders for new patients then fill out a drop off slip for drivers.
  • Greet guests, answer phone calls, transfer all calls to necessary departments, filing, use of register.
  • Answer phone calls; help with transfers for their stores, set meetings, Set Interviews for future employees.
  • Perform basic clerical tasks (e.g., systematically arranging files, computerized scheduling, and managing phone calls).
  • Performed clerical tasks such as; fax, file, email, photocopy, scan and answer phone calls.
  • Assist patients with bill payment, filling medical record requests, answering and directing phone calls, filing confidential information
  • Responded to phone calls, scheduled appointments with office officials, organized and filed student entry applications to school.
  • Managed incoming phone calls, consulted the technicians and sales team, as well as coordinated the technicians schedules.
  • Answered phone calls, assisted clients, and performed office work such as completing home and land title files.
  • Answered and transferred phone calls and distributed incoming faxes as well as sent faxes as per employee request.
  • Answered all phone calls, greeted all clients, and provided administrative support to architects and other staff.

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2. Office Supplies

high Demand
Here's how Office Supplies is used in Office Receptionist jobs:
  • Provided administrative support for busy office, including filing and organization of office supplies.
  • Entered billing information into computer, maintained office supplies and operated office equipment.
  • Process monthly rebate checks, update sales spreadsheets daily, maintaining and order of office supplies, and invoice data entry.
  • Inventory and purchase office supplies and business forms allowing the office to run smoothly and efficiently to promptly assist franchisee owners.
  • Handled all income and outgoing faxes, created memos, checked all office supplies and created and maintained excel spreadsheets.
  • Developed and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
  • Inventory specialist of office supplies, invoices for billing department, ordering and receiving of items for daily operations.
  • Maintain an executive file room, handle confidential documents, postal responsibilities, and coordinate purchasing of office supplies.
  • Answered phone lines, screened clients, purchased office supplies, billed tenants and performed general secretarial duties.
  • Performed daily tasks such as filling, intakes over the phone or in person and order office supplies.
  • Maintain an adequate inventory of office supplies, Respond to public inquiries, processing and secretarial support.
  • Provide customer service as required, administrative office support, payroll, filing and order office supplies.
  • Served as primary point of contact with multiple vendors to purchase office supplies and pantry supplies weekly.
  • General receptionist duties such as managing calendars, receiving and faxing reports, ordering office supplies etc.
  • Managed all aspects of the office including patient flow, scheduling, and organizing/tracking/ordering office supplies.
  • Ordered all office supplies on the corporate data base and kept up with office supply inventory.
  • Maintained inventory office supplies for a law firm of 55 attorneys and approximately 66 support staff.
  • Coordinated ordering and delivery of all office supplies, mail and other office related material.
  • Maintain office supplies for reception desk Scanned and uploaded Medicare Cut Letters into Point Click Care
  • Hired vendors for office supplies, equipment, services and maintenance for the corporate office.

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3. Customer Service

high Demand
Here's how Customer Service is used in Office Receptionist jobs:
  • Represented the office effectively in both oral and written communication and received all inquiries with a strong customer service orientation.
  • Recognized for quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
  • Entered customer sales orders Maintained company purchase orders and inventory Accounts receivable and payable, invoicing Customer service
  • Provided customer service by answering billing questions, processed payments and exchanged/issued company equipment.
  • Greeted and scheduled appointments for customers and assisted customers and provided quality customer service.
  • Welcomed and assisted customers with questions regarding their services while maintaining quality customer service.
  • Provided outstanding customer service, developed customer relationships, and served project managers.
  • Communicate with salespeople and customers, implementing customer service and completing daily paperwork.
  • Responded to student and parent requests and provided exceptional customer service.
  • Utilize customer service skills and answer inquires by providing relevant information.
  • Provided quality care to patients with exceptional customer service experience.
  • Greeted all artist with professionalism while maintaining exemplary customer service.
  • Delivered excellent customer service via telephone and in person.
  • Detail oriented with excellent customer service and communication skills.
  • Provided stellar customer service to internal and external clientele.
  • Received bonuses for outstanding customer service and attendance.
  • Managed customer service and maintained dental clinical supplies.
  • Provided personalized customer service to each patient.
  • Utilized effective customer service skills with visitors.
  • Demonstrate positive customer service and co-worker relations.

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4. Data Entry

high Demand
Here's how Data Entry is used in Office Receptionist jobs:
  • Performed clerical tasks and basic computer applications including telephone reception & data entry.
  • Executed secretarial responsibilities, filing, data entry, created publications.
  • Performed proficient and accurate data entry.
  • Helped attorneys prepare documents for court and arranged letters for potential clients, handled data entry, greeted and assisted clients.
  • Provided support to the General Manager in handling cashier duties, data entry, and all aspects of being a Receptionist.
  • Managed client relations, completed data entry, welcomed clients at the facility, conducted storage-unit tours and rented units.
  • Maintained billing, patient records, scheduling, referrals, supply purchasing, electronic prescriptions, and data entry.
  • Performed various office tasks depending on assignment; data entry, filing, spreadsheets, answered phones, etc.
  • Maintained company's vast database of both customers and prospects by insuring accurate data entry and constant quality checks.
  • General clerical duties, including data entry, scanning of documents, and entry of documents via electronic scanning.
  • Answer phone, schedule appointments, data entry, filing, faxing, mail, office organization, greet customers
  • General office duties: Receptionist, Filing, Data Entry, Stocking/ordering supplies, Postal duties, Light cleaning
  • Answered Multi-Line telephone, filed, Real Estate software computer applications, data entry, and ran errands.
  • Handled heavy phones, performed data entry duties in addition to filing, and mail room duties.
  • Performed data entry, purchase orders and maintained petty cash, distributed mail, maintained all shipping.
  • Performed variety of duties such as; data entry, faxing, filing and other duties recommended.
  • Filed paperwork, data entry into Excel format as well as assisted the property manager as needed.
  • Assist in main volunteer office with tasks such as data entry, send faxes, update database.
  • Contacted patients directly regarding appointments, performed data entry, payroll, and general office duties.
  • Facilitated data entry input for SWIFT payments and Midas system (money market/foreign exchange deals).

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5. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Office Receptionist jobs:
  • Front desk duties including patient sign-in, phone support, appointment scheduling, sales, and filing
  • Operate 5-line system including prescription requests, doctor questions, appointment scheduling, new patient information.
  • Answered multiple phone lines, performed appointment scheduling for service center and 7 technicians.
  • Handled patient appointment scheduling face-to-face and over the phone.
  • Chart preparations, filing correspondence, and appointment scheduling.
  • Maintain appointment scheduling, updates.
  • Interacted directly with patients by recording blood pressure and heart rate -Answered patient phone calls and questions regarding medication or appointment scheduling
  • Used Medisoft software for appointment scheduling and coding diagnoses, and procedures for out patient billing.
  • Assisted patients with appointment scheduling, check-out, and records questions * Answered phones
  • Front Desk/Receptionist Appointment scheduling Insurance processing
  • Chart management and organization * Process billing * Assisting patients in appointment scheduling * Assist with patient calls, questions and concerns
  • Transcribed medical reports Managed multiline telephone system Managed appointment scheduling General clerical duties, including file management of paper and electronic data
  • General Office QuickBooks Weekly Payroll Accounts Payables, Accounts Receivables Credit Card and Bank reconciliations Vendor Management Appointment scheduling Calendar Management

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6. Insurance Companies

high Demand
Here's how Insurance Companies is used in Office Receptionist jobs:
  • Collect patient co-payments and recorded payment transactions and communicated outstanding balances to insurance companies.
  • Worked with various insurance companies for prior-authorization approvals prior to testing and/or surgery.
  • Obtained in-depth patient demographic information and verified insurance authorizations from insurance companies.
  • Communicated with insurance companies to check eligibility for patients certain procedures.
  • Verified customer insurance and payment information with insurance companies.
  • Prepared referral documents for insurance companies.
  • Processed insurance cases involving automobile accidents by filing claims on behalf of the client and acting as liaison to insurance companies.
  • Conducted business transactions with various insurance companies, pharmacies, labs and imaging centers in assistance with patients care.
  • Provided administrative support by liaising with insurance companies and patients, managed practice's calendar, maintained patient records.
  • Entered data into patient accounts with 100% accuracy to ensure adequate payment from patients and insurance companies.
  • Verify patient coverage with insurance companies, and review patient benefits, submitting insurance claims for service rendered.
  • Perform clerical functions for such as filing, billing, and working with insurance companies and patients.
  • Assisted in the business office, worked closely with insurance companies and billing.
  • Maintain a log of all disbursement payment from the insurance companies.
  • Managed client accounts and served as liaison to multiple insurance companies.
  • Increased reimbursements from insurance companies of product by 75%.
  • Communicated with insurance companies in order to get approval.
  • Collected co-pays and submitted bills to insurance companies.
  • Correspond with customers and customer's insurance companies.
  • Complete referrals to other physicians, getting pre-authorizations from insurance companies when needed.

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7. Front Desk

high Demand
Here's how Front Desk is used in Office Receptionist jobs:
  • Provided primary front desk and administrative support to the New York City office for the Electronic Data Systems, Inc. account.
  • Trained in several departments in case for staff shortage * Front Desk- Answered phones, took messages, and pulled charts.
  • Front desk customer service, answer incoming calls, office support and assist in other areas of business as needed.
  • Handle all front desk responsibilities including answering phone calls, setting appointments, and verifying patient's insurance information.
  • Coordinated the maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.
  • Handled busy front desk as the first line of communications between prospective students, parents and the college.
  • Helped clients at the front desk, filed, faxed and helped the doctors with patient care.
  • Answered phone calls and helped students at the front desk in a timely and respectful manure.
  • Front DeskAnswered telephones, booked appointments for patients, faxed patient information to doctors and schools.
  • Trained all new office services/reception personnel on processes related to front desk and general office duties.
  • Managed the dental front desk area, answered telephone, scheduled appointments, and filed charts.
  • Acted as Front Desk Receptionist at the Parish Center by answering phones and greeting guests.
  • Greeted and assisted visitors as front desk manager for Office of the Controller/Financial Services.
  • Train other members of the office on how to cover the front desk.
  • Composed a schedule for employees to cover the front desk during breaks.
  • Trained and supervised the front desk receptionist, and served as backup.
  • Worked as a receptionist at the front desk of the main office.
  • Managed front desk, handling all inbound and outbound correspondence with clients.
  • Front Desk Duties: Greeting Patients, Scheduling, Phones, Computer
  • Process patient's information swift and concise at the front desk.

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8. Patient Care

high Demand
Here's how Patient Care is used in Office Receptionist jobs:
  • Coordinated all aspects of patient care and served as liaison between office staff, medical personnel, and patients.
  • Communicated and worked with multiple doctors' offices, area specialists and hospitals, regarding patient care and referrals.
  • Assist MD in ensuring optimal patient care and smooth daily functioning of the office.
  • Assisted in all aspects of maintaining patient care including x-rays
  • Interact with patients regarding patient care.
  • Worked with medisoft, Microsoft, ipatient care.AccomplishmentsI strived to do the best that I could on every task at hand.

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9. Reception Area

high Demand
Here's how Reception Area is used in Office Receptionist jobs:
  • Make sure the reception area is clean and orderly so it is a pleasant place for clients to wait.
  • Managed reception area, typing, telephone inquiries, filing, daily banking, mail receipt and distribution.
  • Maintained A Neat And Clean Reception Area Which Is In Compliance With The Clinic Policies And Procedures.
  • Managed the reception area to ensure that visitors are greeted in a professional and hospitable manner.
  • Managed reception area, greeted clients, staff, and visitors with a warm smile.
  • Received and directed visitors to the office, and maintained appearance of reception area.
  • Managed front office reception area by cleaning and organizing desk and visitor lobby.
  • Managed reception area, facilitated working relationships with staff, students and parents.
  • Greeted and welcomed all in reception area in a professional and friendly manner.
  • Prepare and maintain the Boeing Homeland Security office reception area.
  • Directed visitors while maintained a clean and safe reception area.
  • Managed reception area for all incoming guests and calls.
  • Monitor M&C booklets in reception area.
  • Ensured reception area neat and visitors log accurate.
  • Opened and closed reception area each day.
  • Maintained the appearance of reception area.
  • Organize and maintain the reception area.
  • Keep the reception area tidy.
  • Maintained inventory/oversaw office amenities Organized and maintained reception area
  • Oversee reception area, answer telephones and transfer accordingly Greet Clients and visitors and direct them appropriately

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10. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Office Receptionist jobs:
  • Assisted patients in scheduling appointments- Provided information and made appointments with dentist/hygienists.
  • Provided patient with scheduling appointments and follow-up consultations.
  • Assisted office manager in scheduling appointments, answering phones, filing paperwork, and completing all other tasks required of me.
  • Promoted teamwork by working closely with six receptionists to answer patient questions and attend to customers' needs by scheduling appointments.
  • Assisted the Religious Education program director in scheduling appointments, contacting parents, planning and collecting materials for the program.
  • Assist in all paperwork, scheduling appointments, answering all calls, performing daily maintenance, customer service, etc.
  • Optimized patients satisfaction, provider time, and Treatment room utilization by scheduling appointments in person or by telephone.
  • Managed calendars for 9 staff members across multiple locations, including scheduling appointments for 1600+ clients during tax season.
  • General office duties consist of filing records, scheduling appointments for new patients, as well as legacy patients.
  • Supported the management team with ordering of office supplies, filing, faxing, scheduling appointments and mailings.
  • Perform filing, data management, scheduling appointments, drafting auto certificates and other administrative office duties.
  • Assisted with calls and scheduling appointments with the appropriate person, and interacting with clients.
  • Front desk responsibilities including: answering phones, scheduling appointments and processing referrals to specialists.
  • Assisted patients with scheduling appointments, electronic health records and assisted doctors with medical transcription.
  • Operate telephone switchboard to answer, forward calls, take messages or scheduling appointments.
  • Managed multiple phone lines, inventory, payroll, scheduling appointments and customer service.
  • Handle patient billing questions and scheduling appointments on the telephone and/or in person.
  • Administer check-in of patients, verifying insurance coverage, scheduling appointments and referrals.
  • Book keeping: calculating daily receipts, money management, and scheduling appointments.
  • Cash handling and scheduling appointments was also a part of my job.

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11. Telephone Calls

high Demand
Here's how Telephone Calls is used in Office Receptionist jobs:
  • Page individuals to inform them of telephone calls using paging and interoffice communication equipment.
  • Maintained all telephone calls and directed accordingly.
  • Assist with the daily running of the Travel Dimensions Inc. office by answering telephone calls, running bank deposits and errands.
  • Conducted the filing of all business documents, engaged in photocopying, job estimates, and the answering/receiving of telephone calls.
  • Served as a point of contact fielding and routing telephone calls, greeting visitors and responding to customer inquiries.
  • Receive and direct incoming telephone calls from the public and district personnel and appropriate staff member.
  • Answer and respond to in-coming telephone calls in a prompt, courteous, and professional manner.
  • Supported CEO's Assistant with Investor mailings, telephone calls, and additional projects upon request.
  • Answered and processed incoming telephone calls, greeted and guided incoming students and parents as needed.
  • Handled the switchboard, routed telephone calls and direct them to the right recipient.
  • Serve as first point of contact and routing telephone calls and responding to clients.
  • Handled the screening and directing of telephone calls for a switchboard of 7 lines.
  • Received incoming telephone calls from clients, prospective clients, and other agencies.
  • Handle all incoming telephone calls and greet visitors upon arrival in the office.
  • Answered telephone calls and scheduled appointments while gathering pertinent data for clients.
  • Provide administrative support by way of answering and directing telephone calls.
  • Answered telephone calls from possible clients, attorneys or court staff.
  • Answered and screened incoming telephone calls and assisted visitors with inquiries.
  • Answered and directed incoming telephone calls and, processed incoming mail.
  • Answered all telephone calls to corporate office (12,000 employees).

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12. Sort

high Demand
Here's how Sort is used in Office Receptionist jobs:
  • Sorted mail, faxed and photocopied documents for service coordinators* Maintained office organization and cleanliness.
  • Assorted & distributed company mail and ensured delivery to appropriate departments.
  • Received and sorted mail deliveries and visitors correspondence.
  • Organized and sorted in-coming/out-going mail.
  • Mailed out invoices, worked with scanner, fax machine, copy machine, mail machine and sorted all incoming mail.
  • Perform some general clerical duties such as bookkeeping, copying, faxing, mailing and filing, opening and sorting mail.
  • File, sort, scan, and distribute documents for accounting including journal entries, invoices, and bank account transactions.
  • Make appointments, phone calls, call in prescriptions, sorting, filing, multiple phone lines, and greet patients.
  • Team member of a nationally recognized 5 star RV Resort providing customer service and back end support for resort operations.
  • Received and gather new business from the mail room where I sort out the mail from the 17 Tri-County areas.
  • Compile, copy, sort, distribute and file records of office activities, business transactions, and other activities.
  • Managed front office operations including screening calls, mail sorting, all while representing company in a positive light.
  • Assist mailman in receiving, sorting, and routing large packages to other departments in the facility or residents.
  • Performed routine office secretarial services such as copying, faxing, emailing, filing, sorting mail, etc.
  • Entered in phone-in ads, collating, bulk mail, sorted tear sheets and proof read.
  • Receive, distributes and sort all incoming mail as well as send out all outgoing mail.
  • Opened, sorted, and routed incoming mail, correspondence, and prepare outgoing mail.
  • Perform administrative support task such as accept deliveries, office mailing, sorting and logging.
  • Sorted and distributed all interoffice and incoming mail, and posted all outgoing mail.
  • Sorted and distributed incoming mail; prepared outgoing mail, including UPS certified mail.

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13. Medical Records

high Demand
Here's how Medical Records is used in Office Receptionist jobs:
  • Schedule inpatient appointments collecting co pays ordering medical records and copy medical records chart prep verifying insurance
  • Verified insurance information and managed medical records while ensuring confidentiality according to HIPAA requirements.
  • Obtained laboratory and imaging results and other patient information through electronic medical records.
  • Implemented new medical records process when transitioning to Electronic Medical Records.
  • Maintained all medical records in order with folders and labels alphabetically.
  • Updated patient information in medical records and associated patient billing.
  • Verified completion and accuracy of all medical records before filing.
  • Schedule appointments- Update medical records- Charting- Assist with medical procedures
  • Digitized patient chart information for Electronic Medical Records.
  • Requested patient medical records from other facilities.
  • Input patient information in electric medical records.
  • Updated medical records with demographics information.
  • Perform clerical duties to include: filing of all medical records, faxing needed documentation and duties other duties as assigned.
  • Compile and maintain Patients medical records to files, scanned in patient's images and patients care reports into their files.
  • Registered new patients, created patient EHR charts, verified insurance and obtained needed documents as medical records and insurance referrals.
  • General medical office receptionist duties: scheduling, medical records transcription, insurance, daily payment accounting, charts, filing
  • Maintain medical records and implemented any suggestions from visitors to improve the quality of services in the office.
  • Managed, arranged, and organized patient's charts, files, and medical records on daily bases.
  • Organized files, distributed incoming faxes, faxed reports, and scanned documents into electronic medical records.
  • Record keeping: maintaining accurate student medical records, trained other office staff to prep medical records.

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14. Appropriate Person

high Demand
Here's how Appropriate Person is used in Office Receptionist jobs:
  • Performed general administrative duties for staff members; directed incoming calls to appropriate personnel.
  • Informed appropriate personnel of upcoming and future interviews and received messages for personnel.
  • Prepared necessary paperwork, and notify appropriate person of patient arrival.
  • Answered all incoming calls and transferred/routed to appropriate personnel.
  • Greet and direct office visitors, respond to visitor's questions where appropriate, and refer visitors to the appropriate person.
  • Greet customers, answer and direct calls to appropriate person, assist office manager and staff as needed with clerical support
  • Route calls to the appropriate person and provides general information to the public and external organizations.
  • Schedule and screen telephone calls, appointments and refer callers to appropriate personnel as necessary.
  • Take and Deliver messages or transfers calls to voice mail when appropriate personnel are unavailable.
  • Serve as office receptionist; greet, screen and direct callers to appropriate personnel.
  • Answer phones, transfer to appropriate person in office or take message.
  • Routed confidential calls to the appropriate personnel in a fast past environment.
  • Greet visitors and directs them to the appropriate person or provides information.
  • Receive all incoming phone calls and direct to appropriate person or department.
  • Assist and route calls to the appropriate person or staff member.
  • Forward e-mail, and take messages/forward calls to appropriate persons.
  • Answer incoming calls and routing calls to the appropriate person.
  • Notified appropriate personnel of patients or visitor's arrival.
  • Screened all phone calls and routed to appropriate personnel.
  • Direct visitors to the appropriate personnel.

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15. Direct Calls

average Demand
Here's how Direct Calls is used in Office Receptionist jobs:
  • Answer the phone and direct calls to proper staff department or take messages in case staff not available.
  • Answer telephones and take messages and direct calls to the appropriate party courteously and professionally.
  • Answer phones and direct calls, book appointments, handle confidential student information clean office.
  • Greet customers/visitors; answer phone- screen and direct calls to appropriate departments.
  • Document intake of all claims * Billing * Answer and direct calls
  • Screen and direct calls and visitors as appropriate, answer questions.
  • Answer telephones and direct calls, take and relay messages.
  • Receive and direct calls from customers and vendors.
  • Answer telephones and direct calls and messages accordingly.
  • Answer front office telephone and direct calls appropriately.
  • Direct calls to the appropriate department
  • Answer phones and direct calls to the proper individuals Ensure the Ticket Office Booth is neat and organized at all times.
  • Answered multi-line phones and direct calls to correct departments, took messages and paged appropriate staff as needed.
  • Answer switchboard calls quickly and in a friendly manner, direct calls to the appropriate ext.
  • Manage multi-line phone system, direct calls and take messages in a courteous professional manner.
  • Answer direct calls and faxes, take messages if necessary and schedule appointments.
  • Answer mult-line phones, screen and direct calls to the appropriate department.
  • Answer questions and direct calls accordantly.
  • Answer telephone, greet clients and direct calls Schedule appointments Entered new cases into company database.
  • Answer phones and direct calls to proper rep Greet visitors Collect cash payments

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16. Bank Deposits

average Demand
Here's how Bank Deposits is used in Office Receptionist jobs:
  • Performed data entry, bookkeeping, and bank deposits, file and typing duties between customers to arrange merchandise delivery.
  • Rate Quotes, Homeowners Inspections, Bank Deposits, errands for the company, Auto, Fire, Health.
  • Helped fill out invoices and bank deposits, call for collections, and pick up any necessary materials.
  • Received cash and check receipts maintained ledger book and computer record of bank deposits, and vendor forms.
  • Assisted as Relief Cashier by taking payments, balancing daily work, and making out bank deposits.
  • Opened and closed the booth, which included counting cash drawers and making bank deposits.
  • Supervised bookkeeping, payroll, bank deposits, and maintained accurate records for billing purposes.
  • Handled cash/credit cards using computers and credit card machines; create bank deposits.
  • Organized bank deposits for the office manager at end of day.
  • Enter checks into the check log and prepare bank deposits.
  • Maintain book keeping, bank deposits and all accounts payable.
  • Bank deposits and pick-up of mail for the Dr.
  • Bank deposits at end of day or when needed.
  • Collected patient co-pays and made weekly bank deposits.
  • Answered multiple phone lines and prepared bank deposits.
  • Write up bank deposits and do bank runs.
  • Prepare bank deposits and close out sheets.
  • Process, copy and scan bank deposits.
  • Complete bank deposits upon Closing Office.
  • Print RFMS trust reports Prepare and reconcile bank deposits and post cash daily.

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17. Powerpoint

average Demand
Here's how Powerpoint is used in Office Receptionist jobs:
  • Answered phones, made copies, Microsoft, PowerPoint, scheduling, greeted and interacted with clients, filing and mailing.
  • Trained office staff on use of Microsoft Word, Excel, Outlook, and PowerPoint.
  • Use a variety of computer programs (Word, Excel, and PowerPoint.)
  • Experienced in XP Windows, Word, Excel, and PowerPoint.
  • Worked with Outlook, Word 2007, and PowerPoint.
  • Create PowerPoint presentation for monthly reports as needed.
  • Worked with PowerPoint, Excel, Word.
  • Edited and created PowerPoint presentations Submitted building work orders
  • Handled the mail, faxing, use of Microsoft Excel, Word and Work, PowerPoint ect.
  • Created Powerpoint presentations for the Sales Department showing projected sales goals and statistics.
  • Experience with Microsoft Word, Excel and Powerpoint.
  • Filed confidential documents *Extensive work with Microsoft Excel, Access, Word, PowerPoint, Outlook, and Publisher *32-35 wpm
  • Displayed proficiency of Microsoft Office by making weekly flyer announcements via Word and advertising school events via Powerpoint.
  • Frequent computer work and use of programs including Microsoft Word, Excel, Powerpoint, and Quickbooks.
  • Created Word, Excel, and Powerpoint projects for Lamphere School Board presentations.

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18. Quickbooks

average Demand
Here's how Quickbooks is used in Office Receptionist jobs:
  • Reconciled credit card/gas statements* Answered telephone and directed calls to correct person* Posted AR payments via QuickBooks* Invoiced customers
  • Organize client paperwork/receipts and entered into QuickBooks.
  • Used computer to operate QuickBooks for A/P, as well as for estimates, invoices, & work orders.
  • Performed administrative tasks, Operated machines for credit card authorizations, prepared documents using ADP and QuickBooks for invoicing.
  • Designed Proposals, Purchase Orders, and other various documents using Intuit QuickBooks for purchase/sale of office furniture.
  • Answered phones* Input, closed, and invoiced jobs using QuickBooks* Scanned, copied, faxed job information
  • Performed accounts payable/receivable with various accounting programs such as Quicken and QuickBooks.
  • Used software such as QuickBooks and created job tickets.
  • Process invoices from customers using QuickBooks 2014 software.
  • Enter new customer information into QuickBooks and Excel.
  • Entered invoices in QuickBooks software.
  • Used various software Word, Outlook, QuickBooks, Excel, etc.
  • Leverage technical competency in utilizing VETport and QuickBooks to record clinical data and payment collection.
  • Answered phones, organized files, entered Quickbooksinformation, greet customers.
  • Used Quickbooks to process patient payments.
  • Entered account payables into QuickBooks.
  • Used Quickbooks for customers invoices.
  • Used Micorsoft office and Quickbooks.
  • assist brokers creating contracts and leases, Experience in Excel, Microsoft Word, Multiple Listing Service, and Quickbooks.
  • respond to the company's general inbox and place orders via quickbooks.

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19. Fax Machines

average Demand
Here's how Fax Machines is used in Office Receptionist jobs:
  • Ensured operation and supplies of department equipment (copiers, fax machines, scanners, etc.)
  • Send information or documents to customers using computer, mail, or fax machines.
  • Used basic office equipment such as copy machines, fax machines and PC's.
  • Prepared mail; and operated copy and fax machines.
  • Maintain office equipment, printer and fax machines.
  • Operated office equipment including fax machines, copiers, scanners, computers, and multi-line phones.
  • fax machines, calculators, phones and computers.

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20. Conference Room

average Demand
Here's how Conference Room is used in Office Receptionist jobs:
  • Set up conference room meetings and any additional administrative assistant assignments as needed.
  • Maintained scheduled for conference rooms pertaining to company meetings.
  • Manage conference room schedule with flexibility and resourcefulness.
  • Coordinated and scheduled conference rooms for executive management.
  • Processed company car request and conference room reservations
  • Maintained Firm-Wide Conference Room Calendars.
  • Do daily rounds, clean conference rooms, setup for any events or work presentations, send and receive fax.
  • Organize and setup all staff, student clubs, and department directors meetings that were held in the conference room.
  • Maintained scheduling for eleven conference rooms during the semester for classes and meetings, using Room Time scheduling software.
  • Assisted company managers and employees as needed with clerical tasks such as proofreading, filing, organizing conference rooms.
  • Answer phones, Per Microsoft Outlook I schedule all meetings conference rooms & our fleet vehicles for business travels.
  • Maintained Conference Room/Open Office Schedule, verifying that each request was attended to within a one hour time-frame.
  • Back up for Receptionist - greet visitors, answer telephone screen and direct calls, reserve conference rooms.
  • Set up and maintain client s kitchen areas and conference rooms, order food and make coffee.
  • Maintained a heavy calendar and was proactive in the set-up of the conference room, daily mail.
  • Coordinated reception & direction of clients to proper conference rooms and informed lawyers of client arrivals.
  • Monitor the calendar for the firm and booked the conference room in accordance to the same.
  • Scheduled conference room appointments, maintained and updated conference room calendars on a shared excel network.
  • Scheduled meetings and conference rooms for client events, executive visits and board of directors meetings.
  • Set up and breakdown conference rooms with a/v equipment and or food and beverage service.

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21. High Volume

average Demand
Here's how High Volume is used in Office Receptionist jobs:
  • Managed detailed and high volume office duties independently, with minimum supervision.
  • Manage high volume international and domestic phone calls from luxury hotels and buildings and also record and distribute multiple messages.
  • Answered high volume of phone calls and; scheduled patient appointments also; file patient chart and organize them.
  • Need MUCH MORE than just a reception person as this is high volume and more than phone work.
  • Received and screened a high volume of internal and external communication, including email and mail.
  • Represented the prestigious image of this company requiring contact with a high volume of patients.
  • Answer and direct a high volume of calls; take and distribute telephone messages.
  • Managed a high volume of incoming calls and processed requests as needed.
  • Handle high volume of telephone inquiries in a professional and friendly manner.
  • Managed a high volume switchboard in a courteous and professional manner.
  • Answered high volume of calls for a staff of twenty-five.
  • Set up appointments in a high volume veterinary office.
  • Completed many last minute/high volume requests with limited time.
  • Processed high volume of incoming and outgoing mail daily.
  • Answered phones and transferred calls in high volume dealership.
  • Answer phones in a high volume call center.
  • Answered and documented high volume of calls.
  • Maintained office and high volume of calls.
  • Managed high volumes of phone calls.
  • Facilitate incoming and outgoing calls for the church ministries, daycare, and pantry on a high volume multi-line phone system.

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22. Office Staff

average Demand
Here's how Office Staff is used in Office Receptionist jobs:
  • Provided office staff administrative support when needed such as scheduling and coordinating future conference meetings.
  • Supported Dean's Office Staff in Marriott School projects & functions including commencement, scholarship dinners, and program celebrations
  • Typed invoices, proposals, letters and labels for the office staff and President of the company.
  • Covered office staff vacations, sick leave, and company transitions; opened and closed the office.
  • Order books/materials/supplies online when requested by office staff, assists in keeping materials room orderly.
  • Assist with office supply orders and support office staff with general needs.
  • Answered, screened and directed calls for office staff and call center.
  • Perform clerical work for an office staffed with 41 brokers and staff.
  • Log and forward all messages to inter-office staff timely and efficiently.
  • Be friendly and helpful to office staff and patients.
  • Helped office staff prepare paperwork & do filing.
  • Supported office staff of 15 people.
  • Assisted office staff as requested for several camp activities that held 175-250 children a week Provided administrative services for the Executive Director
  • Substitute for Receptionist and Office Staff atKindergarten - 5th grade campuses.
  • Distribute incoming mail to appropriate office staff in a timely manner.
  • Answer phones Assist office staff File paperwork

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23. Greeting Visitors

average Demand
Here's how Greeting Visitors is used in Office Receptionist jobs:
  • Managed receptionist area in a neat and organized manner, including greeting visitors, and answering telephone and in-person questions.
  • Perform wide range of administrative tasks, including answering phones, greeting visitors, and responding to inquiries.
  • Serve as receptionist, greeting visitors to office, and directing them to the proper location.
  • Managed receptionist area by greeting visitors and responding to phone and in person requests for information.
  • Managed receptionist area including greeting visitors and helping them with their needs.
  • Maintain appearance of reception area Served as initial point of contact greeting visitors in person and via phone.
  • Answered phones, filing, typing, accounts receivable, timecards, greeting visitors
  • Performed receptional duties, including greeting visitors and prospective clients.

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24. Computer System

average Demand
Here's how Computer System is used in Office Receptionist jobs:
  • Assisted customers needs and entered important data into company computer systems.
  • Assist in implementation and establishment of updated computer system.
  • Operate office automation equipment, such as printer, photocopiers, scanners, fax machines, voice mail and computer systems.
  • Answered and returned phone calls, processed insurance paperwork, scheduled appointments, ensured computer systems were maintained and accurate.
  • Operated medical computer systems CPRS and Vista to log patient information and do research on patients before their scans.
  • Operate a computer system to make orders; to charge member accounts; and tip out.
  • Recorded patient intakes, requested doctor referrals, and noted referrals in computer system.
  • Entered student's attendance records into school computer system and verified that information.
  • Go into online computer system and process clients as intakes or discharges.
  • Enter patients into hospital computer system to acknowledge patient for exam.
  • Organize files and arrange appointments on office computer system.
  • Entered title information in the proprietary computer system.
  • Process back up for the computer system.
  • Identified computer system problems and resolved them.
  • Entered various data into computer systems.
  • Greet patients entering and leaving the office *transmit patient information onto a file and into our computer system.
  • Answered multi-line phones, made appointments on Disc computer system, took phone messages as needed.
  • Answer multi-line phones, and inputting information into multiple computer systems.
  • Answer phone calls and schedule appointments Fill out customer orders and enter into computer system invoices, A/R

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25. Staff Members

average Demand
Here's how Staff Members is used in Office Receptionist jobs:
  • Provided high-level administrative support to staff members across a fast-paced department.
  • Answered telephones and fielded calls to the proper cabinet and staff members in the Mayor s office.
  • Managed and operated physicians' office administrative services, with the cooperation of other staff members.
  • Worked with QuickBooks to input invoices * Provided direct administrative support to all staff members.
  • Attended weekly support staff meetings and maintained excellent employee relations with all staff members.
  • Developed excellent rapport with patients, physicians, nurses and other staff members.
  • Received incoming mail, faxes and routed information to appropriate staff members.
  • Transfer calls to appropriate staff members and other departments.
  • Assisted staff members with various aspects of office management.
  • Served as a liaison between parents and staff members.
  • File court documents and generally assist all staff members.
  • Coordinated and integrated new telephone system with staff members.
  • Processed incoming mail and distributed to staff members.
  • Liaised for dentist, staff members and patients.
  • Helped staff members with any issues that arise.
  • Prepared/reserved meeting rooms for the Executive staff members.
  • Validate parking for guests of staff members.
  • Scheduled appointments for multiple senior staff members.
  • Supported the training of new staff members
  • Utilize multiline phone to field all calls to staff members.

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26. Word Processing

average Demand
Here's how Word Processing is used in Office Receptionist jobs:
  • Completed a variety of word processing assignments including letters, tables, memos, etc.
  • Prepare correspondence, memos, forms and reports using word processing applications software.
  • Provided word processing and clerical support to fellow employees and managerial staff.
  • Provide office orientation for new employees, word processing and clerical support.
  • Perform administrative tasks such as word processing and spreadsheet data entry.
  • Managed a variety of responsibilities in busy office environment including: data entry, word processing accounts receivable and general office duties

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27. Greeting Patients

average Demand
Here's how Greeting Patients is used in Office Receptionist jobs:
  • Welcome patients and visitors by greeting patients and visitors in person; answer or refer inquiries.
  • Welcomed patrons by greeting patients and visitors, in person or on the telephone.
  • Completed patient intake, including greeting patients, notifying healthcare providers, and scheduling future appointments.
  • Answer multi line phone * Inventory control * Greeting patients * Assisting doctors * Scanning * Filing
  • Provided exceptional customer service by greeting patients, checking them in quickly and effectively, and protecting confidential information.
  • Demonstrated excellent customers' service by verbally greeting patients, correctly answering questions and attentively listening to concerns.

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28. New Clients

average Demand
Here's how New Clients is used in Office Receptionist jobs:
  • Answer phone, schedule appointments, check clients out, file, enter new clients into system, social media posts.
  • Meet and greet new clients, assist clients with any questions relating to their pets condition, medications, or concerns.
  • Screened emergency calls, registered new clients, and handled general billing and payment responsibilities.
  • Schedule and teach skin care classes, sell product and gain new clients Manage personal inventory.
  • Scheduled move dates for new clients Billed clients Ordered any needed supplies.
  • Prepared representative agreements for new clients and maintained all communications and contract files.

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29. Greeting Clients

average Demand
Here's how Greeting Clients is used in Office Receptionist jobs:
  • Performed basic office support functions, such as: answering phones, greeting clients and filing.
  • Gained administrative experience in a professional environment through scheduling, greeting clients, receiving calls, organizing and maintaining essential records.
  • Created an inviting environment by adhering to customer service protocol, specifically greeting clients and ensuring a smooth check-in process
  • Performed reception/front desk operations, including greeting clients/visitors and answering and directing phone calls.
  • Provided excellent customer service by greeting clients and ensuring their satisfaction upon arrival.
  • Provided administrative support by answering phones, documented conversations and greeting clients.

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30. Administrative Support Tasks

low Demand
Here's how Administrative Support Tasks is used in Office Receptionist jobs:
  • Performed administrative support tasks, proofread, transcribed narratives and handwritten information.
  • Perform administrative support tasks, such as proofreading, balance sheets, or other documents.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information.
  • Perform administrative support tasks, such as operating calculators and computers in addition to transmitting information and processing various documents.
  • Perform administrative support tasks such operating calculators, computers, electronics files, records and other confidential information.
  • Performed administrative support tasks such as translating for administrators, invoicing and making collection calls for accounting.

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31. Appropriate Departments

low Demand
Here's how Appropriate Departments is used in Office Receptionist jobs:
  • Received all incoming mail and disseminated it to appropriate departments.
  • Scanned documents and email/distribute to appropriate departments.
  • Directed call to appropriate departments and individuals.
  • Received incoming calls, light filing, received payments, directed potential clients to appropriate departments.
  • Reviewed ADP reports; made necessary adjustments and distributed to appropriate departments.
  • Serve as a resource for directing students to appropriate departments as needed.
  • Answered multiple phone lines and transferred calls to the appropriate departments.
  • Received and distribute mail and messages to appropriate departments and employees.
  • Transferred calls to the appropriate departments when needed.
  • Answered and routed calls to the appropriate departments.
  • Attended multi-lined Cisco system phone calls, concluded the nature of calls and assisted callers to appropriate departments.
  • contract position Answer incoming calls and transferring to the appropriate departments Scan and file invoices
  • Document imaging and maintenance of blueprint document log Greeted clients Received, reviewed and distributed mail to appropriate departments
  • Answered phones and transferred to Testing Center Manager Advised students and directed them to the appropriate departments Assisting with registration.

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32. Patient Files

low Demand
Here's how Patient Files is used in Office Receptionist jobs:
  • Schedule appointments weeks and organization of patient files
  • Maintained organization of patient files.
  • Greet patients, log in system, collect co-pays, new patient files, set appointments, maintain and organize waiting room
  • Greeted and checked in patients, retrieved, filed and updated patient files, medical charts and income status.
  • Scheduled appointments, managed patient files, assisted with setting up for therapy appointments.
  • Managed patient files and updated all information both in written files on the computer database
  • Prioritized patient files and properly coded with appropriate ICD-9 codes and files accordingly.
  • Organized, prepared, and entered data for 2,000 patient files.
  • Maintained patient files and filed away testing results and various paperwork.
  • Assisted Patient secretaries with data entry and maintaining patient files.
  • File important documents in patient files and enter billing codes.
  • Greeted patients, managed patient files, accepted payments.
  • Created, retrieved, and collapsed patient files.
  • Filed patient files * Answered phones * Made appointments
  • Managed patient files and billing accounts.
  • Answered phones and maintained patient files.
  • Answered multiple line phone calls in our front office Managed and organized patient files.
  • Answered phone calls Scheduled appointments Maintained patient files
  • Checked in patients Took co-pays and verified insurance Answered phone calls to confirm and schedule appointments Filed patient files accordingly
  • Created and updated patient files, participated in doctor/patient consultations, verified insurance coverage, and generated letters for missed appointments.

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33. Internet

low Demand
Here's how Internet is used in Office Receptionist jobs:
  • Performed extensive internet research for General Managers.
  • Assist Office Administrators with overflow of work including data entry, word processing and internet research work.
  • Utilize MS Outlook & the Internet for ordering standard & custom automotive accessories.
  • Performed general office duties, as well as accessing information on the Internet.
  • Set up internet web pages for new listings on various internet sites.
  • Distributed Internet leads to sales and contact customers.
  • Experienced with Microsoft Windows & internet programs.
  • Researched varioussubjects using the internet.
  • Gain extensive software skills, Internet research abilities and strongcommunication skills.
  • Entered new commercial and residential listings, commercial and residential contractinformation and sale information into the different internet websites and companydatabases.

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34. Special Projects

low Demand
Here's how Special Projects is used in Office Receptionist jobs:
  • Skilled in planning of special projects during time-critical environments.
  • Assisted advertising/marketing department with special projects.
  • Answered and Directed Billing Office calls, Fax, Copy & Printer Projects, Mail Room, Special Projects as Assigned
  • Assisted 4 department heads with special projects (marketing presentations, voice overs, etc) and expense reports.
  • File, maintain records, photocopy, email, expenses, work on special projects as needed.
  • Coordinated special projects, with outside vendor (colleges, churches, nonprofit organizations).
  • Complete mass mail-outs, special projects and assist with preparing materials for board meetings
  • File all airline correspondence and assist supervisor with special projects as needed.
  • Handle other duties and special projects under the instructions of legal supervisors.
  • Assisted the management with special projects and the collection of data.
  • Provide support to staff in preparation for special projects.
  • Assist with special projects, data entry into computer.
  • Perform special projects using MS Word and Excel.
  • Assist the administrative staff with special projects.
  • Assist students with homework and special projects.
  • Organize special projects, and events.
  • Assist with special projects, data entry, scanning, filing, faxing, create correspondence and memos.
  • Assist co-workers and managers with special projects as needed to strengthen teamwork amongst the office staff.
  • Assisted full-time employees with special projects .

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35. Clerical Support

low Demand
Here's how Clerical Support is used in Office Receptionist jobs:
  • Supported the clinical operations by providing clerical support.
  • Provide general administrative and clerical support as needed.
  • Provided administrative and front office clerical support.
  • Provided clerical support to Human Resources Department
  • Provided clerical support to assigned companies
  • Perform filing, computer data entry and other clerical support and maintenance on student aid files.
  • Provide clerical support during the opening, maintaining, and closing of escrow accounts.
  • Provided clerical support to the Vice President of Student Services and administration staff.
  • Provided clerical support for administrative team; maintained front office and reception.
  • Provide clerical support to Admitting and Business Office departments.
  • Answered telephone, directed calls, and provided information to callers Performed general administrative and clerical support in Career Development Center
  • Provided light clerical support Greeted guests and directed them to the appropriate building on campus
  • Administered clerical support to Title Processors, Title Attorneys and otheroffice staff.
  • Processed pre-closing and post closing listing files.Administered clerical support to Office Manager, agents and other staffmembers.
  • Provide general clerical support Answered multi-line telephone Mail student transcripts
  • Answered multi-line phones Provided clerical support to a team of professional realtors Shared public information about properties with clients.

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36. Fedex

low Demand
Here's how Fedex is used in Office Receptionist jobs:
  • Opened, sorted, and routed incoming mail, and prepared outgoing mail, including FedEx and UPS.
  • Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
  • Distributed mail to attorneys and shipped all FedEx, DHL packages both domestic and international.
  • Mail; Stamped incoming mail distributed as necessary; prepared FedEx and UPS shipments.
  • Faxed, typed and mailed out brochures to investor clients via computerized FedEx.
  • Run errand to and from local post office and coordinate deliveries with FedEx.
  • Received all incoming USPS, FedEX, UPS and Certified mail.
  • Handled all shipping and receiving for USPS, FedEx and UPS.
  • Signed for UPS/FedEx packages and notified recipients of delivery.
  • Receive and track packages from mail service providers, such as FedEx, UPS, and USPS.
  • Sign for all FedEx, UPS, USPS & certified mail.
  • Greeted new clients upon arrival, served as POC for all Fedex, UPS and Delivery carriers with daily outbound shipments.
  • Received, screened and made international and local phone calls Processed international couriers (DHL, FedEx, etc.)
  • Receive and distribute packages and/or medications from pharmacies, FedEx, UPS, Bienvivir drivers or other companies.
  • Processed all incoming and outgoing mail as well asUPS, FedEx shipping distribution.
  • Processed shipments and track FedEx/UPs delivery in timely manner.

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37. HR

low Demand
Here's how HR is used in Office Receptionist jobs:
  • Supported the business through personal document management, calendar organization and collateral preparation for meetings.
  • Documented office events through photo for publication and/or office newsletters.
  • Dispersed mail to correct recipients throughout office and university.
  • Experience with Microsoft Word/Outlook/Working with HR manager
  • Managed master calendars for three attorneys
  • Performed a variety of duties in this part-time, on-campus position, held through four semesters during Junior and Senior years.
  • Performed wide-ranging office functions such as: typing correspondences, ID cards, bond applications and Motor Vehicle Reports through ChoicePoint.
  • Greeted all patients in a friendly and positive manner, Assisted at least two doctors per day throughout the medical office.
  • Worked with Office Manager and HR Director to take employee attendance and to coordinate global correspondent with various PLNBF offices.
  • Support over 15 Agents through record verification, filing, faxing, copying, scanning, emailing and sorting mail.
  • Assigned various other duties as needed, such as: AP/AR, HR, Payroll, Child Nutrition, Special
  • Answer phones file paper work clean office greet customers that came through the door help them with anything they needed
  • Maintain all client documents through careful and precise recording as well as maintaining a high level of HIPAA standards.
  • Sustained a seamless flow of information through all channels, communicating and solving problems with others as they arose.
  • Assisted HR manager on various tasks including, screening to employee's data entry and back ground checks.
  • Answer multiple line phones, provide assistance to HR with screening of applications and bringing in potential employees.
  • Interact with guests and Team Members on a frequent basis, especially throughout the peak hours of operation.
  • Managed front desk activities; answered phones, greeted customers, shredded files, and organized front office.
  • Provide care and contribute to the welfare of patients and families through support of the standards of Genesis.
  • Marketed home basketball games through social media and community calendars in order to increase student and community attendance.

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38. Travel Arrangements

low Demand
Here's how Travel Arrangements is used in Office Receptionist jobs:
  • Coordinated travel arrangements, organized and administered seminars and trade shows, contracted for agencies to negotiate temporary help.
  • Coordinated meeting events, travel arrangements.
  • Handled catering and travel arrangements.
  • Utilize an online selling platform called Amadeus to assist travel agents in booking travel arrangements for clients.
  • Performed general secretarial duties, including meeting scheduling, and travel arrangements for department heads.
  • Travel arrangements both National and International for Executive and Client Sales Support.
  • Order supplies, arrange for courier services, and make travel arrangements.
  • Planned company's meetings, functions, and made travel arrangements.
  • Handled travel arrangements for managers in their effort to improve business.
  • Planned travel arrangements for monthly due diligence guest and staff.
  • Distributed mail, maintained files, and made travel arrangements.
  • General Office, A/P, A/R, Billing, Filing * Making appointments and travel arrangements.
  • Scheduled and coordinate meetings, appointments and travel arrangements for advisors.
  • Manage travel arrangements for executives and out of town visitors.

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39. Telephone Switchboard

low Demand
Here's how Telephone Switchboard is used in Office Receptionist jobs:
  • Operated telephone switchboard, greet clients, answered questions and provided information.
  • Answered telephone switchboard and referred inquiries to the appropriate department.
  • Answered telephone switchboard and directed calls accordingly Performed general clerical duties; processed incoming and outgoing mail Processed customer credits Bank Deposits
  • Operated telephone switchboards to answer and forward calls providing information taking messages and scheduling consultations with trainers.
  • Handled a busy telephone switchboard for incoming and outgoing telephone communications and dispatched calls to appropriate personnel.
  • Operate telephone switchboard, route calls to appropriate extensions Schedule appointments for designated supervisor.

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41. Greeting Customers

low Demand
Here's how Greeting Customers is used in Office Receptionist jobs:
  • Direct Customer Service Skills Store Management Answering Calls, taking messages, greeting customers
  • Provided general office assistance while greeting customers, preparing correspondences, processing forms and requisitions, and maintaining general database information.
  • Managed the receptionist area, including greeting customers and responding to telephone and in-person requests for information.
  • Key responsibilities included: Providing exceptional customer service when greeting customers, making appointments, and providing beauty services.
  • Provide assistance with managing complex calendar and scheduling meetings, greeting customers and directing visitors to specific destinations.
  • Provided excellent customer service by greeting customers in a positive and professional manner consistently responding to their requests.

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42. Routine Correspondence

low Demand
Here's how Routine Correspondence is used in Office Receptionist jobs:
  • Prepared routine correspondence for church related activities.
  • Type routine correspondence, compose and duplicate weekly bulletins forSunday Services.
  • Controlled correspondence; determined which items required immediate attention, routed correspondence to appropriate staff members, responded to routine correspondence.
  • Provided general administrative support for recruiters including the screening and scheduling of applicant interviews and typing of routine correspondence.
  • Researched/maintained files and other reference material to organize and present information when preparing reports and responding to routine correspondence.
  • Provide clerical/administrative support, including the composition & preparations of routine correspondence and presentations using computer software applications.

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43. Specific Destinations

low Demand
Here's how Specific Destinations is used in Office Receptionist jobs:
  • Greet customers and visitors, determine nature and purpose of visit and direct or escort them to specific destinations.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.
  • Welcomed clients entering establishment, determined nature and purpose of visit, and directed or escorted individuals to specific destinations.
  • Demonstrated customer service, greeting and welcoming visitors, determining purpose and directing or escort them to specific destinations.
  • Greeted patrons entering the establishment, directed them to specific destinations and provided them with various informational services.
  • Greeted visitors entering establishment, determined nature of visit, and directed/escorted to specific destinations.

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44. Treatment Plans

low Demand
Here's how Treatment Plans is used in Office Receptionist jobs:
  • Discussed treatment plans with patients when office manager was not available, called patients to fill daily schedule if needed.
  • Communicated with other dentists and oral surgeons, regarding treatment plans for mutual patients.
  • Treated patients with excellent customer service while arranging treatment plans and patient appointments.
  • Send and receive letters from doctors, containing treatment plans and patient information.
  • Scheduled appointments to complete patients' treatment plans.
  • Check insurance benefits and make treatment plans.
  • Created treatment plans and payment plans.
  • Entered treatment plans, posted payments, entry charges, and handled pre-authorizations.
  • Search insurance eligibility Generate patients' treatment plans Submit claims to patients' insurance providers.

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45. Office Operations

low Demand
Here's how Office Operations is used in Office Receptionist jobs:
  • Helped supervise and coordinate office operations such as handling tuition payments and accounting procedures.
  • Managed daily office operations and maintenance of equipment and supervised five student employees.
  • Coordinated all front office operations.
  • Oversee office operations including planning for onsite events and other patient activities Prepare and mail all UPS/Fed Ex packages daily.
  • Interacted with and directed customers in daily office operations " Developed effective organization skills by maintaining office filing system
  • Provided customer service Executed phone and office operations Filed and archived documents Distributed mail Performed associated computer procedures Assisted with guided tours

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46. Medicaid

low Demand
Here's how Medicaid is used in Office Receptionist jobs:
  • Billed major carriers including Medicaid.
  • Handled all Workman's Comp cases for the facility's employees Filing of Medicaid & entering Medicare ancillary charges
  • General knowledge of insurance, Medicare, Medicaid and supplemental insurances, filing, payroll distribution.
  • Processed fees associated with BC/BS, Medicaid, Medicare and Wayne County Health Department clients.
  • Pull statements and records from microfilm, cartridge film, and CD-ROMs to assist with subpoena requests and Medicaid requests.
  • Verified insurance eligibility such as Medicare, Medicaid, HMO and Coded procedure and diagnoses utilizing CPT and ICD-9-CM.
  • Filed insurance (Blue Cross/Blue Shield, Medicare, Medicaid and Workman's Comp.
  • Answer Phones Book Appointments Verify Medicaid/chip Pull/File Charts

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47. Hipaa

low Demand
Here's how Hipaa is used in Office Receptionist jobs:
  • Conformed to HIPAA standards; and maintained confidentiality of necessary information.
  • Protected confidential patient information by strictly adhering to HIPAA standards.
  • Maintained confidentiality of patient records per HIPAA.
  • Comply with all HIPAA and OSHA standards.
  • paced demanding schedule management and patient processing, HIPAA regulations and file processing.
  • Followed office policies and procedures and always stayed in compliance with HIPAA.
  • Answer and Triage Phone Calls Maintain HIPAA laws by protecting client privacy Filing & keeping office organized to ensure efficiency

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48. Fax Messages

low Demand
Here's how Fax Messages is used in Office Receptionist jobs:
  • Receive and direct multiple telephone and fax messages on switchboard.
  • Receive and relay telephone and fax messages appropriately.
  • Answered telephone and fax messages appropriately Processed orders, Shipping and Handling, and Processed returns.

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49. EMR

low Demand
Here's how EMR is used in Office Receptionist jobs:
  • Assisted in the filing of patient charts via EMR software and hard-copy paper charts.
  • Input applicable patient information into our certified EMR.
  • Charge entry on EMR program software HCS Interactant.
  • scanned all paper charts for all of the patients into the new EMR system.
  • Used Medical Manager, Electronic Medical Records (EMR), and Ntierprise.
  • Resolve customer disputes , scan documents into emr.
  • Check In & Out Patients Took payments & balance end of day deposits Schedule Appointments Inputted patient data and information into EMR
  • Reason for Leaving: Low Patient Turn Around Accomplishments Patient Assistance Skills Used EMR Data software, general clerical duties

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50. Financial Statements

low Demand
Here's how Financial Statements is used in Office Receptionist jobs:
  • Prepared invoices, financial statements, letters, sensitive documents etc.
  • Assembled financial statements, copying and binding in a timely manner.
  • Developed worksheets for financial statements to facilitate effective data management.
  • Generate financial statements and facilitate account closing procedures each month.
  • Maintained financial statements and deposit history for travel accounts.
  • Prepared general ledger and financial statements.

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20 Most Common Skill for an Office Receptionist

Phone Calls15.1%
Office Supplies13.8%
Customer Service11.3%
Data Entry9.3%
Appointment Scheduling7.8%
Insurance Companies7.2%
Front Desk6.1%
Patient Care6%

Typical Skill-Sets Required For An Office Receptionist

RankSkillPercentage of ResumesPercentage
1
1
Phone Calls
Phone Calls
12.3%
12.3%
2
2
Office Supplies
Office Supplies
11.2%
11.2%
3
3
Customer Service
Customer Service
9.2%
9.2%
4
4
Data Entry
Data Entry
7.5%
7.5%
5
5
Appointment Scheduling
Appointment Scheduling
6.3%
6.3%
6
6
Insurance Companies
Insurance Companies
5.8%
5.8%
7
7
Front Desk
Front Desk
4.9%
4.9%
8
8
Patient Care
Patient Care
4.9%
4.9%
9
9
Reception Area
Reception Area
2.4%
2.4%
10
10
Scheduling Appointments
Scheduling Appointments
2.2%
2.2%
11
11
Telephone Calls
Telephone Calls
2.1%
2.1%
12
12
Sort
Sort
2%
2%
13
13
Medical Records
Medical Records
2%
2%
14
14
Appropriate Person
Appropriate Person
2%
2%
15
15
Direct Calls
Direct Calls
1.2%
1.2%
16
16
Bank Deposits
Bank Deposits
1.1%
1.1%
17
17
Powerpoint
Powerpoint
1%
1%
18
18
Quickbooks
Quickbooks
1%
1%
19
19
Fax Machines
Fax Machines
1%
1%
20
20
Conference Room
Conference Room
1%
1%
21
21
High Volume
High Volume
1%
1%
22
22
Office Staff
Office Staff
0.9%
0.9%
23
23
Greeting Visitors
Greeting Visitors
0.9%
0.9%
24
24
Computer System
Computer System
0.9%
0.9%
25
25
Staff Members
Staff Members
0.9%
0.9%
26
26
Word Processing
Word Processing
0.8%
0.8%
27
27
Greeting Patients
Greeting Patients
0.8%
0.8%
28
28
New Clients
New Clients
0.8%
0.8%
29
29
Greeting Clients
Greeting Clients
0.7%
0.7%
30
30
Administrative Support Tasks
Administrative Support Tasks
0.7%
0.7%
31
31
Appropriate Departments
Appropriate Departments
0.7%
0.7%
32
32
Patient Files
Patient Files
0.7%
0.7%
33
33
Internet
Internet
0.7%
0.7%
34
34
Special Projects
Special Projects
0.7%
0.7%
35
35
Clerical Support
Clerical Support
0.6%
0.6%
36
36
Fedex
Fedex
0.6%
0.6%
37
37
HR
HR
0.6%
0.6%
38
38
Travel Arrangements
Travel Arrangements
0.6%
0.6%
39
39
Telephone Switchboard
Telephone Switchboard
0.6%
0.6%
40
40
Legal Documents
Legal Documents
0.5%
0.5%
41
41
Greeting Customers
Greeting Customers
0.5%
0.5%
42
42
Routine Correspondence
Routine Correspondence
0.5%
0.5%
43
43
Specific Destinations
Specific Destinations
0.5%
0.5%
44
44
Treatment Plans
Treatment Plans
0.5%
0.5%
45
45
Office Operations
Office Operations
0.4%
0.4%
46
46
Medicaid
Medicaid
0.4%
0.4%
47
47
Hipaa
Hipaa
0.4%
0.4%
48
48
Fax Messages
Fax Messages
0.4%
0.4%
49
49
EMR
EMR
0.4%
0.4%
50
50
Financial Statements
Financial Statements
0.4%
0.4%

17,988 Office Receptionist Jobs

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