An office receptionist, or administrative assistant, performs various administrative tasks for an organization. These tasks may include answering phone calls, providing the public and customers with information, and warmly welcoming, greeting, and directing visitors or guests accordingly. Additionally, an office receptionist is responsible for maintaining security by issuing visitor badges, monitoring logbooks, and following procedures. Administrative assistants are also responsible for preparing and processing travel vouchers and other documents. Some employers prefer someone with a college or bachelor's degree, telephone skills, and excellent communication skills.

Office Receptionist Responsibilities

Here are examples of responsibilities from real office receptionist resumes representing typical tasks they are likely to perform in their roles.

  • Manage incoming and outgoing mail, distributing letters and packaging to staff and administrative offices, check staff email.
  • Perform general office duties, as well as accessing information on the Internet.
  • Answer phones, make copies, Microsoft, PowerPoint, scheduling, greet and interact with clients, filing and mailing.
  • Complete and audit payroll for accuracy.
  • Process payroll and monthly/quarterly sales tax liabilities.
  • Collect co-pays, verify medical insurances by using internet or call insurance company to verify insurance coverage.
  • Maintain strict confidentiality in compliance with HIPPA, MFA, and NC state laws.
  • Implement quality assurance and control program complaint with HIPPA, CLIA, and OSHA regulations.
  • Complete complex intake paperwork which include determination of ability to pay for services base on income and insurance status.
Office Receptionist Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Integrity involves honesty and a high regard of morals.

Office Receptionist Job Description

Between the years 2018 and 2028, office receptionist jobs are expected to undergo a growth rate described as "as fast as average" at 5%, according to the Bureau of Labor Statistics. So if the thought "should I become an office receptionist?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of office receptionist opportunities that are projected to become available by 2028 is 59,300.

An office receptionist annual salary averages $30,146, which breaks down to $14.49 an hour. However, office receptionists can earn anywhere from upwards of $24,000 to $37,000 a year. This means that the top-earning office receptionists make $13,000 more than the lowest-earning ones.

It's hard work to become an office receptionist, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an office support clerk, front office clerk, receptionist/administrator support, and receptionist/customer service.

Office Receptionist Jobs You Might Like

Office Receptionist Resume Examples

Office Receptionist Skills and Personality Traits

We calculated that 13% of Office Receptionists are proficient in Customer Service, Phone Calls, and Data Entry. They’re also known for soft skills such as Communication skills, Computer skills, and Integrity.

We break down the percentage of Office Receptionists that have these skills listed on their resume here:

  • Customer Service, 13%

    Represented the office effectively in both oral and written communication and received all inquiries with a strong customer service orientation.

  • Phone Calls, 12%

    Page individuals to inform them of telephone calls using paging and interoffice communication equipment.

  • Data Entry, 8%

    Performed clerical tasks and basic computer applications including telephone reception & data entry.

  • Front Office, 8%

    Provided administrative and front office clerical support.

  • Insurance Companies, 7%

    Collect patient co-payments and recorded payment transactions and communicated outstanding balances to insurance companies.

  • Office Procedures, 6%

    Completed temporary assignments that included Administrative Assistant, Receptionist, Inbound Call Center and General Office positions.

Some of the skills we found on office receptionist resumes included "customer service," "phone calls," and "data entry." We have detailed the most important office receptionist responsibilities below.

  • The most important skills for an office receptionist to have in this position are communication skills. In this excerpt that we gathered from a office receptionist resume, you'll understand why: "receptionists must speak and write clearly when providing information and corresponding with customers." According to resumes we found, communication skills can be used by a office receptionist in order to "assisted with many projects from communication to hr policies. "
  • Another commonly found skill for being able to perform office receptionist duties is the following: computer skills. According to a office receptionist resume, "receptionists should be adept at using computers." Check out this example of how office receptionists use computer skills: "greeted and checked in patients located patient's past records, registered new patients scanned documents into a computer, filed papers"
  • Office receptionists are also known for integrity, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a office receptionist resume: "receptionists may handle confidential data, especially in medical and legal offices" We also found this resume example that details how this skill is put to the test: "print rfms trust reports prepare and reconcile bank deposits and post cash daily. "
  • A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing office receptionist responsibilities. This resume example shows just one way office receptionists use this skill: "receptionists should be comfortable interacting with people in different types of situations." Here's an example of how this skill is used from a resume that represents typical office receptionist tasks: "gained knowledge of spreadsheet and word processing software as well as interpersonal and customer service skills. "
  • Another common skill for an office receptionist to be able to utilize is "customer-service skills." Receptionists represent the organization, so they should be courteous, professional, and helpful to customers and the public. An office receptionist demonstrated the need for this skill by putting this on their resume: "promoted teamwork by working closely with six receptionists to answer patient questions and attend to customers' needs by scheduling appointments. "
  • While "organizational skills" is listed last on this skills list, don't underestimate its importance to office receptionist responsibilities. The skill is described by this resume snippet, "receptionists take messages, schedule appointments, and maintain employee files" Here is an example of how this skill is used, "provided oral, written, and organizational communication skills. "
  • See the full list of office receptionist skills.

    Before becoming an office receptionist, 35.9% earned their bachelor's degree. When it comes down to graduating with a master's degree, 2.3% office receptionists went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some office receptionists have a college degree. But about one out of every four office receptionists didn't attend college at all.

    Those office receptionists who do attend college, typically earn either business degrees or psychology degrees. Less commonly earned degrees for office receptionists include health care administration degrees or general studies degrees.

    When you're ready to become an office receptionist, you might wonder which companies hire office receptionists. According to our research through office receptionist resumes, office receptionists are mostly hired by Regus, IWG, and Allied Universal. Now is a good time to apply as Regus has 20 office receptionists job openings, and there are 14 at IWG and 3 at Allied Universal.

    Since salary is important to some office receptionists, it's good to note that they are figured to earn the highest salaries at Ricoh, Community Health Systems, and The Leona Group. If you were to take a closer look at Ricoh, you'd find that the average office receptionist salary is $36,230. Then at Community Health Systems, office receptionists receive an average salary of $35,860, while the salary at The Leona Group is $35,464.

    View more details on office receptionist salaries across the United States.

    For the most part, office receptionists make their living in the education and professional industries. Office receptionists tend to make the most in the real estate industry with an average salary of $49,602. The office receptionist annual salary in the construction and retail industries generally make $32,346 and $32,008 respectively. Additionally, office receptionists who work in the real estate industry make 64.4% more than office receptionists in the education Industry.

    The three companies that hire the most prestigious office receptionists are:

      What Office Support Clerks Do

      Office support clerks are professionals who provide clerical and administrative duties that support the daily activities of an organization's office setting. These clerks are required to answer incoming calls from clients while maintaining all office and cleaning supplies for the organization. They must communicate with clients and direct them to the appropriate department to ensure quality customer service. Office support clerks must also utilize the automated word processing equipment so that they can produce reports, statistical information, and other departmental information.

      In this section, we take a look at the annual salaries of other professions. Take office support clerk for example. On average, the office support clerks annual salary is $6 higher than what office receptionists make on average every year.

      Even though office receptionists and office support clerks have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, phone calls, and data entry in the day-to-day roles.

      There are some key differences in responsibilities as well. For example, an office receptionist responsibilities require skills like "greeting patients," "accurate messages," "outgoing calls," and "hipaa." Meanwhile a typical office support clerk has skills in areas such as "database," "daily operations," "office functions," and "inventory control." This difference in skills reveals how truly different these two careers really are.

      Office support clerks receive the highest salaries in the insurance industry coming in with an average yearly salary of $32,322. But office receptionists are paid more in the real estate industry with an average salary of $49,602.

      The education levels that office support clerks earn is a bit different than that of office receptionists. In particular, office support clerks are 2.1% more likely to graduate with a Master's Degree than an office receptionist. Additionally, they're 0.0% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Front Office Clerk?

      A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

      The next role we're going to look at is the front office clerk profession. Typically, this position earns a lower pay. In fact, they earn a $2,535 lower salary than office receptionists per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both office receptionists and front office clerks are known to have skills such as "customer service," "phone calls," and "data entry. "

      But both careers also use different skills, according to real office receptionist resumes. While office receptionist responsibilities can utilize skills like "hr," "payroll," "accurate messages," and "general public," some front office clerks use skills like "check-in," "financial statements," "new patient information," and "hotel services."

      Front office clerks may earn a lower salary than office receptionists, but front office clerks earn the most pay in the media industry with an average salary of $30,417. On the other side of things, office receptionists receive higher paychecks in the real estate industry where they earn an average of $49,602.

      When it comes to the differences in education between the two professions, front office clerks tend to reach similar levels of education than office receptionists. In fact, they're 0.0% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

      How a Receptionist/Administrator Support Compares

      The receptionist/administrator support profession generally makes a lower amount of money when compared to the average salary of office receptionists. The difference in salaries is receptionist/administrator supports making $2,354 lower than office receptionists.

      By looking over several office receptionists and receptionist/administrator supports resumes, we found that both roles utilize similar skills, such as "customer service," "phone calls," and "data entry." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an office receptionist is likely to be skilled in "patient care," "greeting patients," "staff members," and "new patients," while a typical receptionist/administrator support is skilled in "outbound calls," "special events," "purchase orders," and "appropriate parties."

      Interestingly enough, receptionist/administrator supports earn the most pay in the professional industry, where they command an average salary of $32,631. As mentioned previously, office receptionists highest annual salary comes from the real estate industry with an average salary of $49,602.

      When it comes to education, receptionist/administrator supports tend to earn similar education levels than office receptionists. In fact, they're 0.3% less likely to earn a Master's Degree, and 0.8% less likely to graduate with a Doctoral Degree.

      Description Of a Receptionist/Customer Service

      Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

      Now, we'll look at receptionist/customer services, who generally average a lower pay when compared to office receptionists annual salary. In fact, the difference is about $3,536 per year.

      While their salaries may vary, office receptionists and receptionist/customer services both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "phone calls," and "data entry. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an office receptionist might have more use for skills like "hr," "office staff," "greeting patients," and "greeting visitors." Meanwhile, some receptionist/customer services might include skills like "outbound calls," "credit card," "customer complaints," and "service department" on their resume.

      In general, receptionist/customer services make a higher salary in the finance industry with an average of $26,238. The highest office receptionist annual salary stems from the real estate industry.

      Receptionist/customer services reach similar levels of education when compared to office receptionists. The difference is that they're 0.9% more likely to earn a Master's Degree less, and 0.3% less likely to graduate with a Doctoral Degree.