How To Become An Office Representative: What It Is and Career Path

What is an office representative and how to become one

Updated January 8, 2025

4 min read

An office representative's job is one of the essential roles in improving customer loyalty and satisfaction. You are expected to keep the front desk clean, tidy and also supply necessary items when needed. Owing to your role, you are the first in contact with the guests; therefore, you are meant to greet, communicate, and welcome them in a friendly manner. When customers have questions or complaints, it is your responsibility to answer all of their questions and complaints.

You are in charge of answering all incoming calls and directing calls to the appropriate channel. In addition, you are to receive letters and packages and send them back to the appropriate destination. Also, you are to check, sort, and forward emails to the right channel. As stated earlier, you are in charge of ordering supplies when needed. As an official representative, your role is to update and monitor files and records of guests and every supply. You must be aware of the log office expenses and costs which will be stated in every one of your reports.

The basic skills essential for an office representative include the ability to work with other people effectively, strong customer service skills, critical thinking, communication skills, and experience in office management and MS office. The average salary of an office representative yearly is $34,000 or $12.14 per hour. To ensure your qualification for this position, you must possess a bachelor's degree in Business or other related fields.

ScoreOffice RepresentativeUS Average

Salary

2.5

Avg. Salary $32,535

Avg. Salary $59,228

Stability level

6.6

Growth rate -5%

Growth rate 0.3%

Diversity

6.4

Race

American Indian and Alaska Native 1.11%

Asian 8.25%

Black or African American 10.85%

Hispanic or Latino 21.73%

Unknown 4.78%

White 53.29%

Gender

female 73.38%

male 26.62%

Age - 50

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 50

Stress level

6.6

Stress level is high

7.1 - high

Complexity level

4.3

Complexity level is basic

7 - challenging

Work life balance

7.1

Work life balance is good

6.4 - fair

Key steps to become an office representative

Explore office representative education requirements

Most common office representative degrees

Bachelor's

46.6 %

Associate

20.6 %

High School Diploma

15.4 %

Start to develop specific office representative skills

Skills	Percentages
Patients	20.29%
Customer Service	12.73%
Phone Calls	7.69%
Patient Appointments	6.92%
EMR	5.22%

Complete relevant office representative training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New office representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an office representative based on U.S. Bureau of Labor Statistics data and data from real office representative resumes.

Gain additional office representative certifications

Office representative certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific office representative certification, having one may help you stand out relative to other applicants.

The most common certifications for office representatives include Certified Professional, Life and Health Insurance Program (CPLHI) and Certified Medical Administrative Assistant (CMAA).

More About Certifications

Research office representative duties and responsibilities

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.

Prepare your office representative resume

When your background is strong enough, you can start writing your office representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an office representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable office representative resume templates

Build a professional office representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your office representative resume.