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Become An Office Representative

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Working As An Office Representative

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $40,522

    Average Salary

What Does An Office Representative Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Representative

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Do you work as an Office Representative?

Office Representative Jobs

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Office Representative Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Insurance Clerk 3.1 years
Office Associate 2.7 years
Front Office Clerk 2.2 years
Top Employers Before
Internship 7.3%
Cashier 6.3%
Teller 4.1%
Manager 3.7%
Server 3.1%
Secretary 2.1%
Teacher 2.0%
Volunteer 1.9%
Hostess 1.8%
Supervisor 1.7%
Waitress 1.7%
Top Employers After
Internship 7.2%
Cashier 4.4%
Volunteer 3.8%
Teller 3.7%
Manager 3.4%
Agent 3.1%
Owner 2.8%
Associate 2.5%

Do you work as an Office Representative?

Office Representative Demographics

Gender

Female

72.3%

Male

26.0%

Unknown

1.7%
Ethnicity

White

58.8%

Hispanic or Latino

17.6%

Black or African American

12.2%

Asian

7.7%

Unknown

3.8%
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Languages Spoken

Spanish

54.7%

Russian

5.5%

French

4.7%

Portuguese

4.7%

Japanese

3.9%

Mandarin

3.1%

Carrier

2.3%

Italian

2.3%

German

2.3%

Urdu

2.3%

Vietnamese

1.6%

Hindi

1.6%

Cantonese

1.6%

Greek

1.6%

Chinese

1.6%

Hebrew

1.6%

Polish

1.6%

Arabic

1.6%

Bulgarian

0.8%

Kurdish

0.8%
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Office Representative Education

Schools

University of Phoenix

16.8%

Santa Fe College

11.0%

Ashford University

8.4%

Webster University

5.8%

Georgia State University

4.5%

George Washington University

3.9%

Illinois State University

3.9%

Georgetown University

3.9%

University of Texas at Austin

3.9%

Rasmussen College

3.9%

Florida International University

3.9%

Southern New Hampshire University

3.9%

Baylor University

3.9%

Ohio University -

3.2%

University of North Texas

3.2%

San Francisco State University

3.2%

Troy University

3.2%

Pulaski Technical College

3.2%

University of Iowa

3.2%

University of Georgia

3.2%
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Majors

Business

27.8%

Health Care Administration

7.6%

Psychology

6.3%

Communication

5.3%

Accounting

5.0%

Management

4.9%

Criminal Justice

4.9%

Medical Assisting Services

3.9%

Nursing

3.8%

Marketing

3.3%

General Studies

3.2%

Kinesiology

3.1%

Finance

3.1%

Political Science

3.0%

English

2.9%

Law

2.9%

Education

2.7%

Human Resources Management

2.4%

Liberal Arts

2.1%

Biology

1.8%
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Degrees

Bachelors

40.2%

Other

25.8%

Associate

13.1%

Masters

11.0%

Certificate

4.1%

Doctorate

2.4%

Diploma

2.2%

License

1.2%
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Full Time
Part Time
Internship
Temporary

Real Office Representative Salaries

Job Title Company Location Start Date Salary
Office Representative Hankyu Hanshin Express (USA) Inc. Houston, TX Nov 09, 2010 $44,000
Office Representative Hankyu Hanshin Express (USA) Inc. Houston, TX Jun 16, 2011 $43,000
Multilingual Office Representative Nicolas Morales State Farm Insunrance Albany, NY Nov 01, 2014 $36,000 -
$42,000
Office Representative Sciullo Insurance & Financial Services, Inc. Cranberry, PA Aug 25, 2015 $29,740

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Top Skills for An Office Representative

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  1. Scheduling Appointments
  2. Customer Service
  3. Insurance Companies
You can check out examples of real life uses of top skills on resumes here:
  • Verify eligibility Scheduling appointments Problem solving Answering multiple incoming and outgoing calls Relaying messages to providers.
  • Collaborate with Premium Services, Marketing and Community Relations to help provide superior customer service
  • Supply necessary information to insurance companies or responsible party for payment.
  • Reconciled bank statements to clients' books and prepared financial statements from client documents.
  • Responded to inquiries regarding insurance availability, eligibility, policy changes and transfers.

How Would You Rate Working As an Office Representative?

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Top Office Representative Employers

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Jobs From Top Office Representative Employers

Office Representative Videos

Career Advice on becoming an Electrical Engineer by Allan H (Full Version)

A Day in the Life of Congressman Rodney Davis

Career Advice on becoming a Computer Programmer by Misha G (Full Version)

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