What is an Office Representative?

An office representative's job is one of the essential roles in improving customer loyalty and satisfaction. You are expected to keep the front desk clean, tidy and also supply necessary items when needed. Owing to your role, you are the first in contact with the guests; therefore, you are meant to greet, communicate, and welcome them in a friendly manner. When customers have questions or complaints, it is your responsibility to answer all of their questions and complaints.

You are in charge of answering all incoming calls and directing calls to the appropriate channel. In addition, you are to receive letters and packages and send them back to the appropriate destination. Also, you are to check, sort, and forward emails to the right channel. As stated earlier, you are in charge of ordering supplies when needed. As an official representative, your role is to update and monitor files and records of guests and every supply. You must be aware of the log office expenses and costs which will be stated in every one of your reports.

The basic skills essential for an office representative include the ability to work with other people effectively, strong customer service skills, critical thinking, communication skills, and experience in office management and MS office. The average salary of an office representative yearly is $34,000 or $12.14 per hour. To ensure your qualification for this position, you must possess a bachelor's degree in Business or other related fields.