Office representative vs registration representative

The differences between office representatives and registration representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an office representative, becoming a registration representative takes usually requires 2-4 years. Additionally, a registration representative has an average salary of $34,021, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for an office representative include patients, customer service and phone calls. The most important skills for a registration representative are patients, medical terminology, and patient care.

Office representative vs registration representative overview

	Office Representative	Registration Representative
Yearly salary	$32,535	$34,021
Hourly rate	$15.64	$16.36
Growth rate	-5%	-4%
Number of jobs	149,852	118,803
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 35%
Average age	47	40
Years of experience	2	4

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

What does a registration representative do?

In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms. They must also handle admission and discharge procedures, process payments, arrange payment plans, and collect insurance information. Furthermore, as a registered representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Office representative vs registration representative salary

Office representatives and registration representatives have different pay scales, as shown below.

	Office Representative	Registration Representative
Average salary	$32,535	$34,021
Salary range	Between $23,000 And $45,000	Between $26,000 And $42,000
Highest paying City	New York, NY	Boston, MA
Highest paying state	New York	Massachusetts
Best paying company	Citi	UMass Memorial Health
Best paying industry	Agriculture	Health Care

Differences between office representative and registration representative education

There are a few differences between an office representative and a registration representative in terms of educational background:

	Office Representative	Registration Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	Western Carolina University	University of Pennsylvania

Office representative vs registration representative demographics

Here are the differences between office representatives' and registration representatives' demographics:

	Office Representative	Registration Representative
Average age	47	40
Gender ratio	Male, 26.6% Female, 73.4%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%	Black or African American, 11.6% Unknown, 4.9% Hispanic or Latino, 21.3% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	6%	7%

Differences between office representative and registration representative duties and responsibilities

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Registration representative example responsibilities.

Work with third party payer requirements including Medicare, Medicaid (AHCCCS), manage care plans, and commercial plans.
Manage and update demographic and insurance information, including authorizations and referrals, while demonstrating HIPPA confidentiality regulations.
Verify eligibility and insurance benefits for patients, including Medicare, Medicaid, private insurance and workers' compensation.
Maintain patient privacy in accordance with HIPAA with a high level of professionalism, compassion, productivity, and accuracy.
Maintain proficient level of knowledge regarding Medicare requirements, HIPAA compliance and reimbursement criteria.
Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.

Office representative vs registration representative skills

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

Common registration representative skills

Patients, 25%
Medical Terminology, 10%
Patient Care, 6%
Customer Service, 6%
Health Insurance, 5%
Patient Registration, 4%

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Office and Administrative Industry
Office Representative
Office Representative vs Registration Representative

Updated January 8, 2025

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