Office Representative Resume Examples 2023

Research Summary. We analyzed 1,365 office representative resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like State Farm Insurance Agency and State Farm. Here are the key facts about office representative resumes to help you get the job:

The average office representative resume is 330 words long
The average office representative resume is 0.7 pages long based on 450 words per page.
Patients is the most common skill found on an office representative resume. It appears on 20.3% of resumes.

After learning about how to write a professional office representative resume, you can make sure your resume checks all the boxes with our resume builder.

Office Representative Resume Example


Jacob Lane Office Representative Contact Information Roanoke, VA (560) 555-1084 jlane@example.com Skills EMR Conference Room Health Care Mass Mailings Privacy Office Services Company Policies Scheduling Appointments Insurance Cards Sales Goals Employment History Office Representative 2018 - Present Allstate Roanoke, VA Mail handling, sorting, addressing Filing documents Taking messages Typing memos Greeting customers, answering phones Verifying sensitive information Labeled/Filed all receipts, policies, policy changes, and all transactions by customer name or policy type. Greeted customers as first point of contact in business and directed clients to appropriate staff members. Updated database and reports as needed. Served as initial contact between general public and Ohio Dominican University. Office Services Assistant 2008 - 2018 Allstate Roanoke, VA Resolved and prepared written responses for administrative problems and inquiries including correspondence, reports, drafts, memos and emails. Labeled/Filed all receipts, policies, policy changes, and all transactions by customer name or policy type. Registrar 2007 - 2008 Carolinas HealthCare System Blue Ridge - Morganton Emergency Room Morganton, NC Crossed trained in the Emergency Department and Outpatient Therapy. Scan patients' documents into click-on and get patient orders prepared to go to medical records. Obtained copies of identification and insurance cards, verified insurance benefits, and determined pre-certification status. Maintained accurate records of patient care, condition, progress and concerns. Education Bachelor's Degree Business 2004 - 2007 University of Central Florida Orlando, FL


Larry Rose Office Representative Contact Info Orem, UT (860) 555-1876 lrose@example.com Skills Scheduling AppointmentsClient ServiceProduct InformationCSRPotential CustomersCourt ProceedingsFiles Up-To-DatePhone CallsFinancial GoalsFile Room Employment History Office Representative 2019 - Present D-R SERVICES Orem, UT Answered phones, scheduling appointments, verifying patients insurance benefits. Prioritized and returned calls from patients, nursing home staff, Specialists, insurance companies, hospices and nursing agencies. Collect and post payments Answer phone Schedule appointments File Charts Obtain medical records Check in and Check out Reviewed medical records to ensure correctness and completeness. Worked with patients and all major insurance companies to verify level of insurance coverage for surgical procedures. Service Representative 2017 - 2019 Xerox Portland, OR Answer high volume calls and resolve customer's issue for calling while navigating through multiple computer systems. Explain Medicaid Prior Authorization criteria to physician office, pharmacy, and patients. Records Clerk 2014 - 2017 Kaiser Permanente Portland, OR Filed/scanned loose documents into patient medical records. Requested medical records of patients from off-site storage facilities, in/out-patient file rooms and tracked receipts of charts. Processed court subpoenas for medical records. Assisted in training of new medical records file clerks Filed loose material into charts for review by doctors and management Work Performed: Assembled, filed, organized and managed medical records of patients. Education High School Diploma 2014 - 2014


Jack Henderson Office Representative Atlanta, GA (940) 555-2995 jhenderson@example.com Experience Office Representative2016 - Present Randstad USA•Atlanta, GA Top sales csr in the district * Most candy bundle sales in one night * Rated number one in customer service Scheduled Conference Room for meetings. Representative2015 - 2016 Sykes Enterprises•Sumter, SC Advised and recommended bank products based on customer needs and preferences. Help troubleshoot and repair internet and phone issues. Provide excellent guest services experience to all visitors at all STAPLES Center and NOKIA Theatre L.A. LIVE events. Motivate and encourage agents through positive communication and feedback *Answer courteously inbound calls. Registrar2014 - 2015 Conifer Health Solutions•Tinley Park, IL Served as patient access rep for 396 bed hospital, Peace is one of the largest psychiatric hospital in the nation. Identified the root causes of discrepancies within patient access and complete comparisons across business units to identify best practices. Entered physician orders for lab work and radiology exams for patients in the emergency department. Direct interaction with physicians and nursing staff in coordination of patient care. Copy Id cards, patient insurance cards and update data in Vital works. Skills Phone CallsBusiness PartnersCommunicationSharepointCRMEMRPrivate IndividualsCustomer ServiceHotel ServicesPatient Care Education Master's Degree Health Care Administration2013 - 2014 Strayer University•Washington, DC Bachelor's Degree Business2010 - 2013 Strayer University•Washington, DC

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Office Representative Resume templates

Zippia allows you to choose from different easy-to-use Office Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Office Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In An Office Representative Resume

1. Add Contact Information To Your Office Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Office Representative Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Business

27.3%

Health Care Administration

7.6%

Communication

5.9%

Psychology

5.8%

Office Representative Resume Relevant Education Example #1

Bachelor's Degree In Business 2014 - 2016

University of Central Florida Orlando, FL

Office Representative Resume Relevant Education Example #2

Associate's Degree In Business 2014 - 2016

Strayer University Washington, DC

3. Next, Create An Office Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Office Representative Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Patient Registration Skills
Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.
Customer Relationships Skills
Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Top Skills for an Office Representative

Source: Zippia.com

Patients, 20.3%

Customer Service, 12.7%

Phone Calls, 7.7%

Patient Appointments, 6.9%

Other Skills, 52.4%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Office Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Office Specialist

Broward County Public Schools

Coordinated PC troubleshooting and provided support to supervisors.
Experienced in excel spreadsheets, PowerPoint, Word, Discovery, student transcripts, make employee photo id badges.
Increased communication and participation with various organization
Launched a three-step program that resulted in academic improvement and decreased overall failing grades.
Assisted in developing legislative presentation material for supervisor, and assisted program trainers in preparing creative PowerPoint training presentations.

Work History Example # 2

Office Representative

Nordstrom

Drafted companywide memos with Payroll/Benefits updates.
Entered time sheets and production logs into company payroll database Received and shipped product using computer
Maintained records of cash and negotiable instruments involved in Payroll Accountability
Provided Customer service through greetings, aided clients with payment issues, profiles and service related questions.
Aided A/P, Pro Audio, and Finance with filing.

Work History Example # 3

Office Representative

State Farm

Enhanced communication between company and customer, fostering a sense of teamwork and collaboration.
Facilitated communication between corporate resources and policy holders ensuring accurate and complete policy documentation.
Developed rapport with customers through effective and precise communication which helped to maintain customers and increase customer base through referrals.
Utilized professional and friendly communication to consistently provide great customer service to both external and internal partners, and customers.

Work History Example # 4

Business Office Associate

Minnesota Gastroenterology PA

Received and transmitted accurate communications to and from all necessary departments.
Maintained constant communication with customers to identify and address customer needs across all multiple levels and functions.
Managed communications with cross-functional client teams.
Developed and implemented a form of communication which resulted in increased company efficiency and productivity.
Maintained company's main website, and created Facebook Page, whose audience grew from 0 to 1200 during my tenure.

5. Highlight Your Office Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your office representative resume:

Certified Professional, Life and Health Insurance Program (CPLHI)
Certified Medical Administrative Assistant (CMAA)
Certified Medical Office Manager (CMOM)
Certified Insurance Examiner (CIE)
Certified Clinical Medical Assistant (NHA)
Chartered Property Casualty Underwriter (CPCU)
International Accredited Business Accountant (IABA)

6. Finally, Add a Office Representative Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing An Office Representative Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Ensured staff was equipped with all necessary office supplies and updates on EMR system.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Performed patient check-in and check-out, chart preparation, insurance verification, answered phone calls, and scheduled patient appointments.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Streamlined payroll and eliminated errors up to 95% since taking on the payroll processing.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

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