12 Office Secretary Resume Examples

Five Key Resume Tips For Writing An Office Secretary Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Office Supplies, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Office Secretary Resume templates

Zippia allows you to choose from different easy-to-use Office Secretary templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Office Secretary resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Jean Harper
Office Secretary
Contact Information
Jacksonville, FL
(830) 555-9800
jharper@example.com
Skills
  • Office Procedures
  • Database
  • Office Machines
  • Outgoing Correspondence
  • Insurance Companies
  • Word Processing
  • EMR
  • Patient Care
  • Emergency
  • Customer Service
 
 
Employment History
Office Secretary2020 - Present
Kelly Services
Jacksonville, FL
  • Perform work task for the Maternal Infant Health Program (MIHP) File incoming charts and medical records; maintain files
  • Prepare wide range of communications, reports and documents Answer incoming telephone calls & direct accordingly
Front Office Clerk2018 - 2020
GALLAUDET UNIV
Arlington, VA
  • Write business letters, reports or office memoranda using word processing programs.
  • Interact with hotel guests Apply excellent Guest Service daily Multi-task; answering phones and check-ins Make Reservations Responsible for guest satisfaction
  • Provided prompt response to customer inquiries regarding hotel services or complaints.
Department Secretary2008 - 2018
United States Department of Defense
Arlington, VA
  • Represented OSD during interagency meetings to define the US negotiating position on Strategic Defense and Space Arms Control Policy issues.
  • Provided guidance to other Administrative Assistants for time and attendance procedures.
  • Provide office automation support using multiple office automation software, including Microsoft Word, PowerPoint, Access and Excel.
  • Maintained and provided technical assistance to district personnel in barcode applications, distribution of textbooks and textbook inventory control system.
Education
High School Diploma of null2008 - 2008
 
 
Elizabeth Anderson
Office Secretary
Contact Info
New York, NY
(350) 555-3567
eanderson@example.com
Skills
Emergency
Social Media Sites
Instagram
Office Procedures
Manuscript Submissions
Administrative Tasks
Editorial Board
Press Releases
Corporate Office
Online
Employment History
Office Secretary2020 - Present
NEW YORK CITY HOUSING DEVNew York, NY
  • Interacted with the general public.
  • Provided administrative support to sixteen staff, including word processing, file creation, and organization services.
  • Coordinated customer visitations, company special events and other employee morale functions.
  • Handle the logistics of meetings, including AV equipment and conference calls.
  • Track client special events and make appropriate contact per client contact model
Community Youth Secretary2019 - 2020
Port Authority NY&NJNew York, NY
  • Screened visitors, provided telephone coverage and placed business related telephone calls.
  • Copied extensive documents, prioritized incoming mail and directed telephone calls.
  • Supported three managers and ten staff members in I/S CHQ Intelligent Workstation Department.
Editorial Assistant2018 - 2019
BloombergNew York, NY
  • Copy-edited and fact-checked financial news stories published in real time.
  • Performed radio cuts, rough cuts, online edits and finish edits.
  • Edited, managed, wrote, and published web content tailored to a wide range of internal and external audiences.
  • Assisted advertising manager in ad sales and placement and page layout for five reference directories.
  • Worked for the Editor -in -Chief writing segments for the online portions of Orthopedics Today Magazine.
  • Directed team in developing unique, relationship-based entertainment website; designed and wrote online interactive and editorial content.
Education
Certificate of Writing2017 - 2018
Southern New Hampshire UniversityManchester, NH
 
 
Margaret Jenkins
Office Secretary
Atlanta, GA
(500) 555-2191
mjenkins@example.com
Experience
Office Secretary2018 - Present
State FarmAtlanta, GA
  • Provided exceptional quality customer service interactions.
  • Participated during catastrophic weather events (CAT) in other states to provide exceptional customer service.
  • Coordinate activities within our demand pool, across demand pools and with other departments such as Administrative Services and HR.
Office Services Assistant2014 - 2018
State FarmAtlanta, GA
  • Fielded telephone calls and answered customer inquiries about policies; interpreted for Spanish-speaking customers; performed Daily Payment Reminder calls.
  • Performed word processing, filing, bookkeeping and banking as required.
  • Provided exceptional quality customer service interactions.
Clerical/Administrative Assistant2007 - 2014
Robert Half InternationalPhiladelphia, PA
  • Supported the sales team in analyzing future potentials and producing reports using company designed database, Procom.
  • Coordinate and participate in special projects.
  • Edited PowerPoint presentations to ensure the information was accurate, understandable, and concise.
Skills
Background ChecksInternetAdministrative ProblemsQuickbooksScheduling AppointmentsWord ProcessingFront OfficeData EntryUspsCopy Supplies
Education
Associate's Degree In Secretarial And Administrative Science2005 - 2007
University of PennsylvaniaPhiladelphia, PA
 
 
Raymond Adams
Office Secretary
Employment History
Office Secretary2020 - Present
D-R SERVICESNew Brunswick, NJ
  • Answered phones, scheduling appointments, verifying patients insurance benefits.
  • Scheduled patient appointments Submitted procedures for pre authorization to insurance companies and collected co pays Answered phones and filed patient charts
  • Provide superior customer service to patients, visitors, staff and volunteers.
  • Scheduled Endoscopy procedures for the unit using Epic's Cadence application system.
  • Develop correspondence while facilitating effective communication in order to transfer information to customers.
  • Facilitated communication between staff at all levels through memos and email correspondence.
Program Clerk2016 - 2020
VerizonNew Brunswick, NJ
  • Created Reports to ensure accuracy regarding sensitive client data.
  • Maintained inventory of all furniture, equipment and office supplies.
  • Handled phones, filing and word processing.
Administrative Assistant & Marketing Assistant (Part-Time)2016 - 2016
Coldwell Banker FloridaNew Brunswick, NJ
  • Managed client information database and created information system for sales force to find detailed records quickly and accurately.
  • Prepared and developed PowerPoint presentations for executive board meetings.
  • Managed the office by greeting client's guests, logging and distributing mail, coordinating travel arrangements for Staff.
  • Purged closed files monthly and logged into storage database.
  • Arranged catering for monthly meetings and special events.
Education
Some College Courses In English2016 - 2016
Rutgers, The State University of New JerseyNew Brunswick, NJ
 
 
Contact Information
New Brunswick, NJ
(840) 555-6474
radams@example.com
Skills
Veterans
Real Estate
Records Management
File Documents
Mail Distribution
Outgoing Correspondence
Front Office
POS
Promotional Materials
Word Processing
 
 
Brandon Allen
Office Secretary
Hughesville, PA
(800) 555-7617
ballen@example.com
Skills
Computer SystemHuman ResourcesOffice MachinesInsurance CompaniesDirect CallsReal EstateBusiness OfficeOffice ProceduresOffice SuppliesInternet
 
 
Employment History
Office Secretary2016 - Present
Susquehanna Health Med GroupHughesville, PA
  • Coordinated on-boarding / termination processes and procedures as well as management of payroll and compliance.
  • Developed flyers and calendars for hospital distribution, responsible for all incomingtelephone calls and appointments for education and other department programs.
  • Travel arrangements, typing correspondence, preparing expense reports, excel spreadsheet projects and filing.
  • Maintain punctually and good attendance, and professional demeanor, work ethic and confidentially, effective written and verbal communication.
  • Handled appropriate Insurance measures for patients and Insurance companies.
Office Clerk2015 - 2016
D-R SERVICESHughesville, PA
  • Received and placed telephone calls to schedule and confirm patient appointments.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Collect and post payments Answer phone Schedule appointments File Charts Obtain medical records Check in and Check out
  • Answer phones, schedule patients, collect co-payments, general office maintenance, file notes, organize patient records
  • Prepared bookstore spending vouchers Filed registrations and other business office documents
General Assistant2005 - 2015
Wells FargoDes Moines, IA
  • Ordered Home Owner's, Master Condo Association Insurance and reviewed them to ensure adequate coverage for the real estate collateral.
  • Assisted in front desk reception with knowledge of opening and closing procedures while greeting and announcing visitors in a courteous manner.
Education
High School Diploma of null2005 - 2005
 
 
Jean Harper
Office Secretary
Contact Information
Jacksonville, FL
(830) 555-9800
jharper@example.com
Skills
  • Office Procedures
  • Database
  • Office Machines
  • Outgoing Correspondence
  • Insurance Companies
  • Word Processing
  • EMR
  • Patient Care
  • Emergency
  • Customer Service
 
 
Employment History
Office Secretary2020 - Present
Kelly Services
Jacksonville, FL
  • Perform work task for the Maternal Infant Health Program (MIHP) File incoming charts and medical records; maintain files
  • Prepare wide range of communications, reports and documents Answer incoming telephone calls & direct accordingly
Front Office Clerk2018 - 2020
GALLAUDET UNIV
Arlington, VA
  • Write business letters, reports or office memoranda using word processing programs.
  • Interact with hotel guests Apply excellent Guest Service daily Multi-task; answering phones and check-ins Make Reservations Responsible for guest satisfaction
  • Provided prompt response to customer inquiries regarding hotel services or complaints.
Department Secretary2008 - 2018
United States Department of Defense
Arlington, VA
  • Represented OSD during interagency meetings to define the US negotiating position on Strategic Defense and Space Arms Control Policy issues.
  • Provided guidance to other Administrative Assistants for time and attendance procedures.
  • Provide office automation support using multiple office automation software, including Microsoft Word, PowerPoint, Access and Excel.
  • Maintained and provided technical assistance to district personnel in barcode applications, distribution of textbooks and textbook inventory control system.
Education
High School Diploma of null2008 - 2008
 
 
Elizabeth Anderson
Office Secretary
Contact Info
New York, NY
(350) 555-3567
eanderson@example.com
Skills
Emergency
Social Media Sites
Instagram
Office Procedures
Manuscript Submissions
Administrative Tasks
Editorial Board
Press Releases
Corporate Office
Online
Employment History
Office Secretary2020 - Present
NEW YORK CITY HOUSING DEVNew York, NY
  • Interacted with the general public.
  • Provided administrative support to sixteen staff, including word processing, file creation, and organization services.
  • Coordinated customer visitations, company special events and other employee morale functions.
  • Handle the logistics of meetings, including AV equipment and conference calls.
  • Track client special events and make appropriate contact per client contact model
Community Youth Secretary2019 - 2020
Port Authority NY&NJNew York, NY
  • Screened visitors, provided telephone coverage and placed business related telephone calls.
  • Copied extensive documents, prioritized incoming mail and directed telephone calls.
  • Supported three managers and ten staff members in I/S CHQ Intelligent Workstation Department.
Editorial Assistant2018 - 2019
BloombergNew York, NY
  • Copy-edited and fact-checked financial news stories published in real time.
  • Performed radio cuts, rough cuts, online edits and finish edits.
  • Edited, managed, wrote, and published web content tailored to a wide range of internal and external audiences.
  • Assisted advertising manager in ad sales and placement and page layout for five reference directories.
  • Worked for the Editor -in -Chief writing segments for the online portions of Orthopedics Today Magazine.
  • Directed team in developing unique, relationship-based entertainment website; designed and wrote online interactive and editorial content.
Education
Certificate of Writing2017 - 2018
Southern New Hampshire UniversityManchester, NH
 

What Should Be Included In An Office Secretary Resume

1

1. Add Contact Information To Your Office Secretary Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Office Secretary Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Office Secretary Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Office Secretary Resume Relevant Education Example #2
Certificate In Writing 2014 - 2016
Southern New Hampshire University Manchester, NH
3

3. Next, Create An Office Secretary Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Office Secretary
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Office Secretary Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Work Study Administrative Assistant
Billie
  • Created and maintained NYCHA MS Excel and MS Access databases by formatting and entering case data.
  • Developed PowerPoint presentations, financial performance and financial impact reports that were praised for their quality, comprehensiveness and timeliness.
  • Migrated documents from SharePoint to EMDS for long-term storage.
  • Established standard operating procedures for Career Services department resulting in consistent processes, improved organization and centralized information repository.
  • Designed wire transfer security procedures and coordinated the federal wire system changeover.

Work History Example # 2
Clerk Typist
QuikTrip
  • involved all receiving issues and correct signage in the whole store.
  • Processed payroll for 250 employees weekly.
  • Maintained paper and toner inventory for OCE and Xerox equipment as well as for Document Control Inventory.
  • Cashed Checks such as Payroll, personal, money orders, and government checks.
  • Received fair entry forms, entered data into specialized database, and performed general office tasks

Work History Example # 3
Office Secretary
Shelby County Schools
  • Created databases and prepare various reports.
  • Served day-to-day communications for prefects as assigned by associate superintendent, coordinators, principals, staff, etc.
  • Maintained the official time and attendance reports in the division and prepares bi-weekly reports for payroll purposes.
  • Provided problem resolution updates with clear positive communication to the office.
  • Submitted and provided payroll for 30 employees to Miller Management System every pay period also submitted payment to KPERS and garnishments.

Work History Example # 4
Office Manager/Marketing Assistant
Camping World
  • Monitored 15-20 associates daily for tasks and metrics.
  • Prepared closeout manuals for customers after job completion.
  • Created PowerPoint presentations, charts, pivot tables, layouts, and spreadsheets for team projects.
  • Created, compiled and edited monthly sales analytics on regional level
  • Created PowerPoint presentations that contained customized statistical data for all client business reviews.

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5

5. Highlight Your Office Secretary Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your office secretary resume:

  1. Certified Medical Office Manager (CMOM)
  2. Microsoft Office Specialist: Expert (Office 365 and Office 2019)
  3. Word 2010 Certification
  4. Certified Medical Administrative Assistant (CMAA)
  5. Professional Legal Secretary (PLS)
  6. Nationally Certified Medical Office Assistant (NCMOA)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021