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Office services assistant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Mike Peterson Ph.D.,

Dr. Robert Longwell-Grice EdD

Office services assistant example skills

Below we've compiled a list of the most critical office services assistant skills. We ranked the top skills for office services assistants based on the percentage of resumes they appeared on. For example, 18.8% of office services assistant resumes contained customer service as a skill. Continue reading to find out what skills an office services assistant needs to be successful in the workplace.

15 office services assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office services assistants use customer service:

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives, thus improving retention rates.
Provided customer service for approximately 345 unit members; performed file maintenance for all electronic records.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office services assistants use data entry:

Provided data entry support for REACH Program to include institutional charges/violations.
Performed data entry and wrote/proofread correspondence for Office Administrator.

3. Office Services

Office services include clerical and administrative tasks in a business company or other work environment. The work consists of dealing with emails, answering phone calls, handling files, and managing word processing.

Here's how office services assistants use office services:

Managed the Facilities/Office Services department - Liaised with building management as necessary and maintained vendor list.
Performed general office services duties and monitored confidential immigration documents.

4. Office Equipment

Here's how office services assistants use office equipment:

Operate office equipment machinery such as typewriter, calculator, copier and computer terminal.
Preformed Secretarial/Personal Assistant duties, responsible for maintaining all office equipment.

5. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office services assistants use office procedures:

Filed documents according to established office procedures.
Maintained current knowledge of office procedures and policies relating to Cash reports, Register checkups, Deposits and Check Cashing.

6. Front Desk

Here's how office services assistants use front desk:

Provided daily office front desk duties such as answering phones, sorting mail, ordering office supplies, etc.
Front desk reception; greet visitors, answer phones and directing calls and scheduling meetings in available conference rooms.

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7. PowerPoint

Here's how office services assistants use powerpoint:

Edited and prepared PowerPoint presentations for client sales meetings and job expos.
Create training materials using Word, PowerPoint and complex printing machines.

8. Word Processing

Here's how office services assistants use word processing:

Managed administrative operations and supervised staff of 2-5 word processing and reception support personnel, including off-site staff.
Provide administrative support to attorneys including: copying, faxing, filing, scanning, and word processing.

9. Office Support

Here's how office services assistants use office support:

Provided office support to visiting executives in coordination with other executive assistants.
Provide general office support including, courier services and audio/visual equipment.

10. Purchase Orders

Here's how office services assistants use purchase orders:

Followed company policy & procedures to generate purchase orders and verify goods received.
Reviewed and approved purchase orders for all sites, created and allocated check requests needing my approval.

11. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how office services assistants use clerical support:

Served in administrative/clerical support roles for corporate clients in diverse industries, including engineering, real estate, manufacturing and consulting.
Provided clerical support to probation/parole officers and supervisors within the Court Services Unit.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office services assistants use payroll:

Maintained department personnel records, coordinated with the accounting department for payroll distribution.
General office administration duties Shipping & receiving Light payroll duties

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office services assistants use telephone calls:

Served as first point of contact for the Department of Chemistry, referring telephone calls and emails to the correct source.
Serve as back-up for Receptionist by greeting visitors, screening and directing telephone calls, and reserving conference rooms.

14. Office Operations

Here's how office services assistants use office operations:

Maintain office operations by receiving and distributing communications; maintaining supplies and equipment; picking-up and delivering items; serving customers.
Supported the overall daily sales office operations effectively.

15. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how office services assistants use scheduling appointments:

Provided daily office assistance for scheduling appointments, copying/ scanning documents.
Performed administrative duties and scheduling appointments.

5 Office Services Assistant resume examples

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What skills help Office Services Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on office services assistant resumes?

Dr. Mike Peterson Ph.D.

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What office services assistant skills would you recommend for someone trying to advance their career?

Dr. Robert Longwell-Grice EdD

Recruitment & Scholarship Coordinator, University of Wisconsin Milwaukee

Most colleges want to see a gap year that is connected to making the world a better place. An internship or a job with a non-profit can be life changing for ones personal development, and ones career. These can be local with an agency in ones community, or national with an agency like City Year or Americorps. Gap years should focus on 'soft skills' where possible so working with the public is ideal. Having said that, any job will give young people valuable experience. My gap year included driving a taxi in Dubuque, Iowa. Boy did I learn a lot about working with people!

What type of skills will young office services assistants need?

Guillaume de Syon Ph.D.

Professor of History, Albright College

The same as the ones they needed before. Employers want a combination of experience as well as writing and reading capacities. There may even be a greater need for decent writing, as the shift to online has affected the workforce. On the positive side, successfully negotiating the pandemic conditions could be considered a sign of adaptability.

What technical skills for an office services assistant stand out to employers?

Amanda Carpenter

Director, California State University Channel Islands

-Data analytics skills are critical technical skills that stand out to employers in today's market. According to NACE (2018), the use of data analytics is projected to have the most significant impact on an organization's operational efficiency and revenue generation.
-Source (NACE): www.naceweb.org

What soft skills should all office services assistants possess?

Brandy Bailey

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

Do you want to know more?

List of office services assistant skills to add to your resume

The most important skills for an office services assistant resume and required skills for an office services assistant to have include:

Customer Service
Data Entry
Office Services
Office Equipment
Office Procedures
Front Desk
PowerPoint
Word Processing
Office Support
Purchase Orders
Clerical Support
Payroll
Telephone Calls
Office Operations
Scheduling Appointments
Conference Room
Administrative Tasks

Mass Mailings
Direct Calls
Office Space
Fax Machines
Office Machines
Travel Arrangements
EX
Reception Desk
FedEx
Event Planning
Service Calls
USPS
Expense Reports
DHL
Multi-Line Phone System
Copy Machines
Inventory Control

Troubleshoot
General Maintenance
Collating
Bank Deposits
Office Furniture
Postage Meter
HR
Computer System
Administrative Services
Postage Machine
Subpoenas
Business Cards
Repair Orders
Conference Calls
Xerox

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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