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What does an office services assistant do?

Updated January 8, 2025
6 min read
What does an office services assistant do

An office services assistant is in charge of performing clerical support tasks in an office. Their responsibilities often revolve around preparing and processing documents, answering calls and correspondence, greeting visitors, answering inquiries, relaying messages, receiving and disseminating letters, and devising strategies to optimize office procedures. They may also participate in procuring supplies, keeping them organized at all times. Furthermore, they must maintain an active communication line with staff, coordinating with them on different activities to maintain an efficient workflow.

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Office services assistant responsibilities

Here are examples of responsibilities from real office services assistant resumes:

  • Manage CI s SharePoint pages and serve as CI s subject matter expert on SharePoint working groups.
  • Log postage, FedEx & DHL disbursements into CMS for billing.
  • Coordinate hotel executives & VIP/Celebrity guests regarding plans, meetings, & reservations.
  • Mail - picking up, sorting, distributing and processing (USPS and interoffice).
  • Organize collection and delivery of incoming and outgoing courier packages, express deliveries and USPS mail.
  • Assist with photocopying, document binding and processing messenger/courier services.
  • Maintain employee confidence and protecting payroll operations by keeping information confidential.
  • Maintain department personnel records, coordinate with the accounting department for payroll distribution.
  • Provide training with audio-visuals (LCD projectors) according to specify PowerPoint presentation, video recording and teleconferencing.
  • Ensure HIPAA compliance and medical record accountability and organization.
  • Demonstrate ability to maintain composure and work efficiently in a fast-pace environment while following HIPAA guidelines.

Office services assistant skills and personality traits

We calculated that 19% of Office Services Assistants are proficient in Customer Service, Data Entry, and Office Services. They’re also known for soft skills such as Detail oriented, Organizational skills, and Customer-service skills.

We break down the percentage of Office Services Assistants that have these skills listed on their resume here:

  • Customer Service, 19%

    Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives, thus improving retention rates.

  • Data Entry, 11%

    Provided data entry support for REACH Program to include institutional charges/violations.

  • Office Services, 10%

    Managed the Facilities/Office Services department - Liaised with building management as necessary and maintained vendor list.

  • Office Equipment, 8%

    Operate office equipment machinery such as typewriter, calculator, copier and computer terminal.

  • Office Procedures, 5%

    Filed documents according to established office procedures.

  • Front Desk, 5%

    Provided daily office front desk duties such as answering phones, sorting mail, ordering office supplies, etc.

"customer service," "data entry," and "office services" are among the most common skills that office services assistants use at work. You can find even more office services assistant responsibilities below, including:

Detail oriented. One of the key soft skills for an office services assistant to have is detail oriented. You can see how this relates to what office services assistants do because "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Additionally, an office services assistant resume shows how office services assistants use detail oriented: "performed general clerical duties including typing, faxing, scanning, and answering phones with attention to details and customer services. "

Organizational skills. Another soft skill that's essential for fulfilling office services assistant duties is organizational skills. The role rewards competence in this skill because "general office clerks file and retrieve records." According to an office services assistant resume, here's how office services assistants can utilize organizational skills in their job responsibilities: "enter all data entry: dictation: organizational duties. "

Customer-service skills. office services assistants are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to office services assistant responsibilities, because "general office clerks often provide general information to company staff, customers, or the public." An office services assistant resume example shows how customer-service skills is used in the workplace: "reviewed employment application suitability in order to provide technical assistance to hr liaison personnel and assigned customer commands. "

Most common office services assistant skills

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Compare different office services assistants

Office services assistant vs. Assistant secretary

An assistant secretary is responsible for performing administrative and clerical duties to support the daily operations of various departments and management personnel and ensure the efficiency of business functions. Assistant secretaries usually assist in business communications, responding to customers' inquiries and concerns, reaching out to existing clients to schedule appointments, welcoming guests on the office, and routing calls to the appropriate department. They also handle data entry procedures, updating customer information on the database, as well as creating reports on business and financial transactions.

The annual salary of assistant secretaries is $75,789 higher than the average salary of office services assistants.Even though office services assistants and assistant secretaries are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require office equipment, front desk, and powerpoint in the day-to-day roles and responsibilities.

While similarities exist, there are also some differences between office services assistants and assistant secretary. For instance, office services assistant responsibilities require skills such as "customer service," "data entry," "office services," and "office procedures." Whereas a assistant secretary is skilled in "financial statements," "federal agencies," "real estate," and "logistics." This is part of what separates the two careers.

Assistant secretaries tend to reach similar levels of education than office services assistants. In fact, assistant secretaries are 4.0% more likely to graduate with a Master's Degree and 2.0% more likely to have a Doctoral Degree.

Office services assistant vs. Business office associate

Business office associates are responsible for providing clerical and administrative support to the office staff for efficient and smooth operations of the office operations. They typically perform a number of tasks that include managing and entering data to spreadsheets and databases, organizing and maintaining files and documents, and assisting with bookkeeping activities. Additionally, they are responsible for managing work projects and overall office management, collaborating with other departments, and maintaining financial documents and customer information. Business office associates are also expected to oversee human resource activities such as handling of employment forms and administering health insurance.

Business office associate positions earn lower pay than office services assistant roles. They earn a $1,948 lower salary than office services assistants per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both office services assistants and business office associates have skills such as "customer service," "data entry," and "office equipment. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that office services assistant responsibilities requires skills like "office services," "office procedures," "word processing," and "office support." But a business office associate might use other skills in their typical duties, such as, "vehicle sales," "patients," "payable functions," and "cash management."

Average education levels between the two professions vary. Business office associates tend to reach similar levels of education than office services assistants. In fact, they're 0.2% more likely to graduate with a Master's Degree and 2.0% more likely to earn a Doctoral Degree.

Office services assistant vs. Office clerk

Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

On average, office clerks earn lower salaries than office services assistants, with a $650 difference per year.By looking over several office services assistants and office clerks resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer service," "data entry," and "office equipment." But beyond that, the careers look very different.

The required skills of the two careers differ considerably. For example, office services assistants are more likely to have skills like "office services," "office support," "conference room," and "mass mailings." But a office clerk is more likely to have skills like "clerical tasks," "business transactions," "database systems," and "provides administrative support."

Office clerks earn the highest salary when working in the transportation industry, where they receive an average salary of $31,504. Comparatively, office services assistants have the highest earning potential in the government industry, with an average salary of $33,596.office clerks typically earn similar educational levels compared to office services assistants. Specifically, they're 1.9% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Office services assistant vs. Administrative assistant

Administrative assistants, or admin assistants, do general clerical and administrative activities. Their duties involve organizing and maintaining files and records, preparing documents, scheduling meetings and appointments, and providing general support in the office. Administrative assistants handle incoming and outgoing official correspondences, take minutes of important meetings and manage calls to the main office number. They also assist executives in providing structure to their day by managing their schedule, drafting e-mails, and other activities that executives may need assistance in. Administrative assistants should have the following skills: organizing, business writing, decision-making, and communication.

Administrative assistants typically earn higher pay than office services assistants. On average, administrative assistants earn a $3,368 higher salary per year.According to resumes from office services assistants and administrative assistants, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "data entry," and "office equipment. "

Even though a few skill sets overlap between office services assistants and administrative assistants, there are some differences that are important to note. For one, an office services assistant might have more use for skills like "office services," "office support," "payroll," and "conference room." Meanwhile, some responsibilities of administrative assistants require skills like "database management," "provides administrative support," "financial statements," and "meeting minutes. "

In general, administrative assistants hold similar degree levels compared to office services assistants. Administrative assistants are 0.1% less likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.

Types of office services assistant

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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