An office services assistant is in charge of performing clerical support tasks in an office. Their responsibilities often revolve around preparing and processing documents, answering calls and correspondence, greeting visitors, answering inquiries, relaying messages, receiving and disseminating letters, and devising strategies to optimize office procedures. They may also participate in procuring supplies, keeping them organized at all times. Furthermore, they must maintain an active communication line with staff, coordinating with them on different activities to maintain an efficient workflow.

Office Services Assistant Responsibilities

Here are examples of responsibilities from real office services assistant resumes representing typical tasks they are likely to perform in their roles.

  • Manage CI s SharePoint pages and serve as CI s subject matter expert on SharePoint working groups.
  • Log postage, FedEx & DHL disbursements into CMS for billing.
  • Coordinate hotel executives & VIP/Celebrity guests regarding plans, meetings, & reservations.
  • Mail - picking up, sorting, distributing and processing (USPS and interoffice).
  • Organize collection and delivery of incoming and outgoing courier packages, express deliveries and USPS mail.
  • Assist with photocopying, document binding and processing messenger/courier services.
  • Maintain employee confidence and protecting payroll operations by keeping information confidential.
  • Maintain department personnel records, coordinate with the accounting department for payroll distribution.
  • Provide training with audio-visuals (LCD projectors) according to specify PowerPoint presentation, video recording and teleconferencing.
  • Ensure HIPAA compliance and medical record accountability and organization.
  • Demonstrate ability to maintain composure and work efficiently in a fast-pace environment while following HIPAA guidelines.

Office Services Assistant Skills and Personality Traits

We calculated that 19% of Office Services Assistants are proficient in Customer Service, Data Entry, and Office Services. They’re also known for soft skills such as Detail oriented, Organizational skills, and Customer-service skills.

We break down the percentage of Office Services Assistants that have these skills listed on their resume here:

  • Customer Service, 19%

    Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives, thus improving retention rates.

  • Data Entry, 11%

    Provided data entry support for REACH Program to include institutional charges/violations.

  • Office Services, 10%

    Managed the Facilities/Office Services department - Liaised with building management as necessary and maintained vendor list.

  • Office Equipment, 8%

    Operate office equipment machinery such as typewriter, calculator, copier and computer terminal.

  • Office Procedures, 5%

    Filed documents according to established office procedures.

  • Front Desk, 5%

    Provided daily office front desk duties such as answering phones, sorting mail, ordering office supplies, etc.

"customer service," "data entry," and "office services" aren't the only skills we found office services assistants list on their resumes. In fact, there's a whole list of office services assistant responsibilities that we found, including:

  • Arguably the most important personality trait for an office services assistant to have happens to be detail oriented. An example from a resume said this about the skill, "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Additionally, other resumes have pointed out that office services assistants can use detail oriented to "performed general clerical duties including typing, faxing, scanning, and answering phones with attention to details and customer services. "
  • Another trait important for fulfilling office services assistant duties is organizational skills. According to a office services assistant resume, "general office clerks file and retrieve records." Here's an example of how office services assistants are able to utilize organizational skills: "enter all data entry: dictation: organizational duties. "
  • Office services assistants are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a office services assistant resume: "general office clerks often provide general information to company staff, customers, or the public" We also found this resume example that details how this skill is put to the test: "reviewed employment application suitability in order to provide technical assistance to hr liaison personnel and assigned customer commands. "
  • See the full list of office services assistant skills.

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    What Assistant Secretarys Do

    An assistant secretary is responsible for performing administrative and clerical duties to support the daily operations of various departments and management personnel and ensure the efficiency of business functions. Assistant secretaries usually assist in business communications, responding to customers' inquiries and concerns, reaching out to existing clients to schedule appointments, welcoming guests on the office, and routing calls to the appropriate department. They also handle data entry procedures, updating customer information on the database, as well as creating reports on business and financial transactions.

    In this section, we take a look at the annual salaries of other professions. Take assistant secretary for example. On average, the assistant secretaries annual salary is $75,789 higher than what office services assistants make on average every year.

    Even though office services assistants and assistant secretaries have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require office equipment, front desk, and powerpoint in the day-to-day roles.

    As far as similarities go, this is where it ends because an office services assistant responsibility requires skills such as "customer service," "data entry," "office services," and "office procedures." Whereas a assistant secretary is skilled in "financial statements," "federal agencies," "real estate," and "logistics." So if you're looking for what truly separates the two careers, you've found it.

    Assistant secretaries tend to reach similar levels of education than office services assistants. In fact, assistant secretaries are 4.0% more likely to graduate with a Master's Degree and 2.0% more likely to have a Doctoral Degree.

    What Are The Duties Of a Business Office Associate?

    Business office associates are responsible for providing clerical and administrative support to the office staff for efficient and smooth operations of the office operations. They typically perform a number of tasks that include managing and entering data to spreadsheets and databases, organizing and maintaining files and documents, and assisting with bookkeeping activities. Additionally, they are responsible for managing work projects and overall office management, collaborating with other departments, and maintaining financial documents and customer information. Business office associates are also expected to oversee human resource activities such as handling of employment forms and administering health insurance.

    The next role we're going to look at is the business office associate profession. Typically, this position earns a lower pay. In fact, they earn a $1,948 lower salary than office services assistants per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both office services assistants and business office associates are known to have skills such as "customer service," "data entry," and "office equipment. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that office services assistant responsibilities requires skills like "office services," "office procedures," "word processing," and "office support." But a business office associate might use skills, such as, "vehicle sales," "patients," "payable functions," and "cash management."

    When it comes to the differences in education between the two professions, business office associates tend to reach similar levels of education than office services assistants. In fact, they're 0.2% more likely to graduate with a Master's Degree and 2.0% more likely to earn a Doctoral Degree.

    How an Office Clerk Compares

    Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

    Let's now take a look at the office clerk profession. On average, these workers make lower salaries than office services assistants with a $650 difference per year.

    By looking over several office services assistants and office clerks resumes, we found that both roles utilize similar skills, such as "customer service," "data entry," and "office equipment." But beyond that the careers look very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from office services assistants resumes, they are more likely to have skills like "office services," "office support," "conference room," and "mass mailings." But a office clerk might have skills like "clerical tasks," "business transactions," "database systems," and "provides administrative support."

    Additionally, office clerks earn a higher salary in the transportation industry compared to other industries. In this industry, they receive an average salary of $31,504. Additionally, office services assistants earn an average salary of $33,596 in the government industry.

    Office clerks are known to earn similar educational levels when compared to office services assistants. Additionally, they're 1.9% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of an Administrative Assistant

    Administrative assistants, or admin assistants, do general clerical and administrative activities. Their duties involve organizing and maintaining files and records, preparing documents, scheduling meetings and appointments, and providing general support in the office. Administrative assistants handle incoming and outgoing official correspondences, take minutes of important meetings and manage calls to the main office number. They also assist executives in providing structure to their day by managing their schedule, drafting e-mails, and other activities that executives may need assistance in. Administrative assistants should have the following skills: organizing, business writing, decision-making, and communication.

    The fourth career we look at typically earns higher pay than office services assistants. On average, administrative assistants earn a difference of $3,368 higher per year.

    According to resumes from both office services assistants and administrative assistants, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "data entry," and "office equipment. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, an office services assistant might have more use for skills like "office services," "office support," "payroll," and "conference room." Meanwhile, some administrative assistants might include skills like "database management," "provides administrative support," "financial statements," and "meeting minutes" on their resume.

    In general, administrative assistants reach similar levels of education when compared to office services assistants resumes. Administrative assistants are 0.1% less likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.