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Become An Office Services Associate

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Working As An Office Services Associate

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $33,779

    Average Salary

What Does An Office Services Associate Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Services Associate

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Office Services Associate jobs

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Office Services Associate Demographics

Gender

Male

53.6%

Female

43.5%

Unknown

2.9%
Ethnicity

White

71.0%

Hispanic or Latino

18.1%

Asian

8.8%

Unknown

1.9%

Black or African American

0.3%
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Languages Spoken

Spanish

80.0%

Macedonian

5.0%

Arabic

5.0%

Tagalog

5.0%

French

5.0%
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Office Services Associate Education

Schools

Kaplan University

13.1%

University of Phoenix

11.5%

Prince George's Community College

6.6%

Northern Virginia Community College

6.6%

University of Louisville

4.9%

Essex County College

4.9%

Lehman College of the City University of New York

4.9%

City College of San Francisco

4.9%

Montgomery College

4.9%

Pasadena City College

4.9%

University of Massachusetts - Boston

3.3%

Monmouth University

3.3%

University of the District of Columbia

3.3%

Columbia College Chicago

3.3%

Miami Dade College

3.3%

Southwestern College

3.3%

Norfolk State University

3.3%

PCI College

3.3%

San Francisco State University

3.3%

Sam Houston State University

3.3%
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Majors

Business

27.5%

Accounting

8.0%

Liberal Arts

6.5%

Health Care Administration

5.1%

Computer Science

4.3%

Sociology

4.3%

Marketing

4.3%

Criminal Justice

3.6%

Graphic Design

3.6%

Computer Information Systems

3.6%

Nursing

2.9%

Management

2.9%

Computer Networking

2.9%

English

2.9%

Communication

2.9%

Psychology

2.9%

Political Science

2.9%

Medical Assisting Services

2.9%

Information Technology

2.9%

Hospitality Management

2.9%
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Degrees

Bachelors

38.0%

Other

31.6%

Associate

12.7%

Masters

8.0%

Certificate

7.2%

Diploma

1.7%

Doctorate

0.8%
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Top Skills for An Office Services Associate

OrderOfficeSuppliesCustomerServiceReprographicsRequestsOfficeServicesDeliveryProcessHighVolumesUspsSortConfidentialDocumentsXeroxDHLDataEntryPitneyBowesDeadlineIssuesConferenceRoomSet-UpJobTicketInstructionsAudio/VisualEquipmentLargeNumbersOfficeEquipmentMailRoom

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Top Office Services Associate Skills

  1. Order Office Supplies
  2. Customer Service
  3. Reprographics Requests
You can check out examples of real life uses of top skills on resumes here:
  • Clear jams from order office supplies and placed services calls.
  • Provide superior customer service by scrutinizing and completing copy requests from approximately 20-40 customers.
  • Complete large numbers of reprographics requests according to job ticket instructions.
  • Assisted Office Manager with Office Services projects and helped coordinate two major company relocation moves.
  • Bind and/or punch documents; packaged and coordinated their pickup and delivery.

Top Office Services Associate Employers

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