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Office services associate skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Allison White,
Allison White
Below we've compiled a list of the most critical office services associate skills. We ranked the top skills for office services associates based on the percentage of resumes they appeared on. For example, 24.4% of office services associate resumes contained customer service as a skill. Continue reading to find out what skills an office services associate needs to be successful in the workplace.

15 office services associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office services associates use customer service:
  • Identified as a high performing consultant; provided exceptional customer service resulting in increased sales and profitability.
  • Worked within a team environment to provide world-class customer service to assigned broker-dealer operational relationships.

2. Office Services

Office services include clerical and administrative tasks in a business company or other work environment. The work consists of dealing with emails, answering phone calls, handling files, and managing word processing.

Here's how office services associates use office services:
  • Trained office services personnel on proper daily operations.
  • Coordinated all office services-related projects.

3. Service Calls

Here's how office services associates use service calls:
  • Placed service calls and orders including replenishing all office supplies, personalized stationary and business cards, coffee and dinning supplies.
  • Fix copier jams, performed lower level maintenance and make higher level service calls.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how office services associates use troubleshoot:
  • Work remotely with IT Manager to troubleshoot network connectivity issues.
  • Worked with telecommunications staff to provide on-site contact and maintain effective telephone systems and troubleshoot malfunctions.

5. PowerPoint

Here's how office services associates use powerpoint:
  • Maintained statistical information and compiled reports based on program data using Excel and PowerPoint.
  • Assisted clients with PowerPoint presentations used for business developments.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office services associates use data entry:
  • Researched and investigated potential acquisition of products and services * Data entry and collection.
  • Mail distribution, reception relief, conference room setup, data entry, file maintenance and other duties as assigned.

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7. Photocopying

Here's how office services associates use photocopying:
  • Distributed all incoming and outgoing mail, handled reprographics, photocopying, faxing, etc.
  • Handled reprographics, photocopying, faxing, etc.

8. Cleanliness

Here's how office services associates use cleanliness:
  • Maintained order and cleanliness in the kitchen, catering and warehouse areas.
  • Maintain the appearance and cleanliness of assigned floors.

9. Reception Coverage

Here's how office services associates use reception coverage:
  • Provided reception coverage, including operation of a multiple line switchboard, visitor check-in, and conference room set-up.
  • Assisted with reception coverage, including managing a multiple phone line system, and visitor check in.

10. Office Space

Here's how office services associates use office space:
  • Performed regular walkthroughs of office spaces and proactively addressed any maintenance issues.
  • Manage staff office space realignments and relocations.

11. Office Equipment

Here's how office services associates use office equipment:
  • Reviewed inventory and purchased office equipment and supplies as needed to maintain office proficiency.
  • Coordinate routine inspections and repairs on office equipment

12. Visual Equipment

Here's how office services associates use visual equipment:
  • Handle the conference room set-up including audio/visual equipment and food/beverage ordering.
  • Arrange conference room set-ups for audio / visual equipment as well as provide food and beverages for meeting.

13. DHL

Here's how office services associates use dhl:
  • Coordinate the receiving and distribution of mail along with ordering and maintaining mail/copy supplies; including UPS and DHL.
  • Reconciled and submit Fed Ex, UPS and DHL invoicing reports for billing and reporting purposes.

14. Law Firm

Here's how office services associates use law firm:
  • Coordinated mass mailing projects, prepared distributions, distributed mail and facilitated office moves in fast-paced prestigious 300+ corporate law firm.
  • Provided on-site support for a global law firm focused on multiple practice areas.

15. USPS

Here's how office services associates use usps:
  • Received and sorted all incoming USPS, FedEx and UPS Packages, identified, date stamped, and scanned accordingly.
  • Order appropriate USPS and UPS supplies on a regular basis; Conduct inventory of supplies each month.
top-skills

What skills help Office Services Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on office services associate resumes?

Allison White

Associate Professor, Ohio University

Knowledge of spreadsheets software such as MS Excel is a commonly sought-after skill. Employers want word processing and spreadsheet skills but often say they want high school graduates and pay accordingly. These skills aren't always taught in high school. Those in the field should seek these skills. Additionally, medical and legal assistants have highly sought after. Terminology courses for these specialized areas are sometimes offered at the vocational schools but are usually offered at the post-secondary level.

What soft skills should all office services associates possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!
Do you want to know more?
Read more about what experts have to say about office services associate

List of office services associate skills to add to your resume

Office services associate skills

The most important skills for an office services associate resume and required skills for an office services associate to have include:

  • Customer Service
  • Office Services
  • Service Calls
  • Troubleshoot
  • PowerPoint
  • Data Entry
  • Photocopying
  • Cleanliness
  • Reception Coverage
  • Office Space
  • Office Equipment
  • Visual Equipment
  • DHL
  • Law Firm
  • USPS
  • Courier Services
  • Front Desk
  • Postage Meter
  • Messenger Services
  • Copy Paper
  • Copy Rooms
  • Phone Calls
  • Conference Room Set-Up
  • Equipment Problems
  • Visitor Check-In
  • Copy Machines
  • Client Location
  • Litigation
  • OCR
  • Expense Reports
  • Multi-Line Phone System
  • Administrative Services
  • PDF
  • Office Machines
  • Event Planning
  • Fed-Ex
  • Xerox
  • Travel Arrangements
  • Collating
  • Direct Calls
  • Fax Machines
  • Mail Handling
  • Velo
  • Ricoh

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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