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Become An Office Services Clerk

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Working As An Office Services Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $40,522

    Average Salary

What Does An Office Services Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Services Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Do you work as an Office Services Clerk?

Office Services Clerk Jobs

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Average Length of Employment
Office Technician 2.9 years
Services Clerk 2.3 years
Clerk 2.3 years
Mailroom Clerk 2.3 years
Office Clerk 2.2 years
Front Office Clerk 2.2 years
Top Employers Before
Cashier 7.7%
Mail Clerk 4.2%
Teller 3.8%
Internship 3.8%
Secretary 3.8%
File Clerk 3.4%
Clerk 3.2%
Assistant 2.8%
Top Employers After
Cashier 5.5%
Teller 4.3%
Clerk 4.0%
Secretary 3.0%
Mail Clerk 3.0%
Driver 2.6%
Analyst 2.4%

Do you work as an Office Services Clerk?

Office Services Clerk Demographics

Gender

Female

57.0%

Male

41.5%

Unknown

1.5%
Ethnicity

White

55.4%

Hispanic or Latino

21.2%

Black or African American

13.1%

Asian

6.5%

Unknown

3.7%
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Languages Spoken

Spanish

71.8%

Portuguese

4.2%

Chinese

2.8%

Tagalog

2.8%

Mandarin

2.8%

Filipino

1.4%

Vietnamese

1.4%

German

1.4%

Ilocano

1.4%

Japanese

1.4%

French

1.4%

Amharic

1.4%

Russian

1.4%

Cebuano

1.4%

Cheyenne

1.4%

Hmong

1.4%
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Office Services Clerk Education

Schools

University of Phoenix

15.7%

Wayne State University

8.3%

Anne Arundel Community College

6.6%

University of Maryland - University College

5.8%

McLennan Community College

5.0%

Morgan State University

5.0%

Strayer University

5.0%

Kaplan University

5.0%

Towson University

5.0%

University of the District of Columbia

4.1%

Baltimore City Community College

4.1%

The Community College of Baltimore County

4.1%

Robert Morris University

3.3%

Montgomery College

3.3%

Ashford University

3.3%

College of Southern Maryland

3.3%

Southern New Hampshire University

3.3%

College of DuPage

3.3%

Miami Dade College

3.3%

Fullerton College

3.3%
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Majors

Business

27.9%

Criminal Justice

7.7%

Accounting

7.0%

Health Care Administration

6.8%

Legal Support Services

5.4%

Psychology

5.2%

General Studies

4.5%

Management

4.1%

Communication

3.6%

Medical Assisting Services

3.6%

Computer Science

3.2%

Liberal Arts

3.2%

Nursing

2.9%

Computer Information Systems

2.7%

Education

2.5%

Human Resources Management

2.3%

Political Science

2.0%

Human Services

2.0%

Computer Technical Support

1.8%

Social Work

1.8%
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Degrees

Other

35.2%

Bachelors

28.5%

Associate

17.8%

Masters

7.0%

Certificate

6.4%

Diploma

4.0%

Doctorate

0.9%

License

0.3%
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Top Skills for An Office Services Clerk

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  1. Office Supplies
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Compile, copy, sort, and file records of office activities, inventory, order office supplies and other activities.
  • Provide proficient customer service to customers of Basin Electric's Cooperatives during non-business hours.
  • Provided clerical assistance by answering telephone calls and conducting data entry.
  • General responsibilities include data entry, sorting and answering emails, answering phones and operating/maintaining office equipment.
  • Performed all preventative maintenance work and coordinated with vendors on delivery of products.

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Top Office Services Clerk Employers

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Jobs From Top Office Services Clerk Employers

Office Services Clerk Videos

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The Hotel - A Day in the Life at the Front Desk

Office Clerks, General Job Description

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