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Office services clerk skills for your resume and career

Updated January 8, 2025
4 min read
Office services clerk example skills
Below we've compiled a list of the most critical office services clerk skills. We ranked the top skills for office services clerks based on the percentage of resumes they appeared on. For example, 20.7% of office services clerk resumes contained customer service as a skill. Continue reading to find out what skills an office services clerk needs to be successful in the workplace.

15 office services clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office services clerks use customer service:
  • Provide proficient customer service to customers of Basin Electric's Cooperatives during non-business hours.
  • Provided quality customer service to maintain a high image of professionalism.

2. Office Services

Office services include clerical and administrative tasks in a business company or other work environment. The work consists of dealing with emails, answering phone calls, handling files, and managing word processing.

Here's how office services clerks use office services:
  • Operate various office service machinery.
  • Assign tasks to the Office Services Employees in a fashion that will Be most productive to facilitate a quick response.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office services clerks use data entry:
  • General responsibilities include data entry, sorting and answering emails, answering phones and operating/maintaining office equipment.
  • Processed extensive data entry and maintained effective and efficient records management system.

4. Word Processing

Here's how office services clerks use word processing:
  • Use word processing equipment to prepare reports and gather data pertaining to mortgages and financial assistance.
  • Assist lawyers, secretaries and support staff with printing, copying, scanning and word processing.

5. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how office services clerks use clerical support:
  • Ensured success by providing administrative and clerical support services to the other functional departments and managers.
  • Provide functional supervision to clerical support personnel.

6. Postage Meter

A postage meter is an equipment used to mark mailed items with evidence of postage. It includes necessary posting details like date, cancellation postmark, and a stamp.

Here's how office services clerks use postage meter:
  • Retained records of daily and monthly statistics for the postage funds and added funds to the postage meter.
  • Maintain office equipment and operated computerized postal machine printers, copiers, postage meter, and AV equipment.

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7. Service Calls

Here's how office services clerks use service calls:
  • Provide minor maintenance of photocopy machine, such as, paper jams, placing service calls and routine cleanings.
  • Ordered office supplies, scheduled office equipment service calls, ordered product for, and stocked campus company store.

8. Copy Machines

Copy machines make duplicate copies of documents and/or photos onto paper. Sometimes also referred to as a photocopier or copier.

Here's how office services clerks use copy machines:
  • Maintained copy room area: supplied with paper, toner, and office supplies; repaired copy machines.
  • Ordered and maintained kitchen and office supplies; toner inventory for copy machines and printers.

9. Law Firm

Here's how office services clerks use law firm:
  • Performed administrative support functions for Facilities Manager of an international law firm.
  • Delivered Sensitive information throughout a law firm environment.

10. Office Equipment

Here's how office services clerks use office equipment:
  • Trained incoming Veterans Administration work-study students and performed maintenance on all office equipment that malfunctioned.
  • Conduct routine maintenance and troubleshooting of office equipment.

11. Conference Room

Here's how office services clerks use conference room:
  • Make court runs for legal documents, arrange conference rooms set up audio video equipment for conference calls.
  • Maintained office supply inventory and ensured that printers, copiers, conference rooms and lounges are appropriately stocked.

12. Database Systems

Here's how office services clerks use database systems:
  • Maintain and update filing, inventory, mailing, and database systems manually.
  • Maintain and update filing, inventory and database systems using computer.

13. Front Desk

Here's how office services clerks use front desk:
  • Performed clerical duties including front desk receptionist.
  • Support duties including the coverage of the front desk position as well as work evenings and Saturday mornings when required.

14. Administrative Tasks

Here's how office services clerks use administrative tasks:
  • Assisted experts with any administrative tasks, travel arrangements, billable time and expenses.
  • Maintained files and answer telephone inquires Took payments for services and account for such monies received Assisted management in administrative tasks

15. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office services clerks use office procedures:
  • Recommend changes in office procedures as necessary to improve office efficiency.
  • Generated correspondence and produced formats for office procedures.
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List of office services clerk skills to add to your resume

Office services clerk skills

The most important skills for an office services clerk resume and required skills for an office services clerk to have include:

  • Customer Service
  • Office Services
  • Data Entry
  • Word Processing
  • Clerical Support
  • Postage Meter
  • Service Calls
  • Copy Machines
  • Law Firm
  • Office Equipment
  • Conference Room
  • Database Systems
  • Front Desk
  • Administrative Tasks
  • Office Procedures
  • Direct Calls
  • Customer Inquiries
  • USPS
  • Office Machines
  • Fax Machines
  • Telephone Calls
  • DHL
  • Legal Assistants
  • Payroll
  • Fed-Ex
  • Postage Machine
  • Office Furniture
  • Inventory Control
  • Telephone Inquiries
  • Collating
  • Bank Deposits
  • Business Transactions
  • Computer System
  • Troubleshoot
  • Reception Coverage
  • PowerPoint
  • Scheduling Appointments
  • Voice Mail Systems
  • Xerox
  • Courier Services
  • Visual Equipment
  • Facsimile Machines
  • PDF
  • Copy Rooms
  • Customer Complaints
  • GBC
  • Laminators

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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