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Become An Office Services Specialist

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Working As An Office Services Specialist

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information

  • Mostly Sitting

  • Repetitive

  • $68,677

    Average Salary

What Does An Office Services Specialist Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Services Specialist

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Office Services Specialist Videos

The Opening - A day in the life of a PwC tax associate

Career Advice on becoming a Marketing & Brand Consultant by Tre A (Full Version)

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Average Length of Employment
Office Services Coordinator 3.9 years
Administrative Specialist 3.6 years
Administrative Office Specialist 3.5 years
Clerical Specialist 3.5 years
Senior Office Assistant 3.4 years
Office Coordinator/Administrative Assistant 3.4 years
Administrative Assistant/Technical 3.3 years
Administrative Services Assistant 3.1 years
Office Services Clerk 3.1 years
Administrative Support Specialist 3.0 years
Office Services Specialist 3.0 years
Office Specialist 2.8 years
Office Associate 2.7 years
Executive Office Assistant 2.7 years
Administrative Office Assistant 2.6 years
Office Services Assistant 2.5 years
General Office Assistant 2.3 years
Office Assistant 2.1 years
Department Assistant 2.1 years
Office Employee 2.0 years
Top Careers Before Office Services Specialist
Administrative Assistant 14.6%
Customer Service Representative 11.3%
Office Assistant 10.3%
Receptionist 7.1%
Cashier 6.1%
Office Services Assistant 5.5%
Office Manager 5.5%
Sales Associate 4.7%
Secretary 4.5%
Assistant Manager 3.4%
Clerk 3.2%
Internship 3.2%
Clerk Typist 3.2%
Teller 3.0%
Unit Secretary 2.8%
Medical Assistant 2.4%
File Clerk 2.4%
Specialist 2.2%
Office Specialist 2.2%
Service Technician 2.2%
Top Careers After Office Services Specialist
Administrative Assistant 20.0%
Customer Service Representative 12.0%
Office Manager 9.0%
Program Support Technician 6.4%
Office Assistant 6.4%
Receptionist 5.1%
Office Associate 4.6%
Administrative Office Specialist 3.9%
Cashier 3.9%
Service Representative 3.7%
Secretary 3.2%
Customer Service Associate 3.0%
Sales Associate 3.0%
Patient Service Representative 2.5%
Executive Secretary 2.5%
Accounts Payable Clerk 2.3%
Administrative Support Specialist 2.3%
Volunteer 2.1%
Internship 2.1%
Office Administrator 2.1%

Do you work as an Office Services Specialist?

Office Services Specialist Demographics

Gender

Female

78.6%

Male

19.7%

Unknown

1.7%
Ethnicity

White

63.9%

Black or African American

15.3%

Hispanic or Latino

11.3%

Asian

6.4%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

72.2%

Cantonese

5.6%

Carrier

5.6%

Armenian

5.6%

Arabic

5.6%

Korean

5.6%
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Office Services Specialist Education

Schools

University of Alabama at Birmingham

12.1%

Virginia Commonwealth University

10.3%

University of Phoenix

9.7%

J Sargeant Reynolds Community College

6.7%

Piedmont Virginia Community College

6.7%

University of Alabama

6.1%

Liberty University

5.5%

John Tyler Community College

5.5%

Strayer University

4.2%

Tidewater Community College

3.6%

Northern Virginia Community College

3.6%

Virginia College - Birmingham

3.6%

Jefferson State Community College

3.0%

T.A. Lawson State Community College

3.0%

Herzing University

3.0%

Virginia Union University

3.0%

Ashford University

3.0%

Troy University

2.4%

Prince George's Community College

2.4%

Kennesaw State University

2.4%
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Majors

Business

30.3%

Health Care Administration

9.2%

Criminal Justice

6.1%

General Studies

5.0%

Psychology

4.7%

Human Services

4.7%

Accounting

4.7%

Medical Assisting Services

3.4%

Computer Science

3.2%

Management

3.2%

Legal Support Services

3.2%

Human Resources Management

3.2%

Information Technology

2.9%

Marketing

2.9%

Nursing

2.4%

Biology

2.4%

Computer Information Systems

2.4%

Liberal Arts

2.1%

English

2.1%

Political Science

2.1%
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Degrees

Bachelors

34.7%

Other

28.4%

Associate

12.8%

Masters

11.7%

Certificate

8.0%

Diploma

3.6%

Doctorate

0.5%

License

0.3%
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Office Services Specialist Videos

The Opening - A day in the life of a PwC tax associate

Career Advice on becoming a Marketing & Brand Consultant by Tre A (Full Version)

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Top Skills for An Office Services Specialist

  1. Office Supplies
  2. Procedures
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Procured computer hardware and software, learning resources, office supplies and equipment, and other materials as needed.
  • Perform administrative tasks requiring interpretation and judgment in applying policies, procedures and permit requirements.
  • General office duties, including scanning, data entry, file and document management.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Detailed to the call center receive and screen customer phone calls, requesting death, birth and marriage certificates.

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Top Office Services Specialist Employers

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Jobs From Top Office Services Specialist Employers

Office Services Specialist Videos

The Opening - A day in the life of a PwC tax associate

Career Advice on becoming a Marketing & Brand Consultant by Tre A (Full Version)

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