Automatically apply for jobs with Zippi

Upload your resume to get started.

Office services specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Darrin Cox,

Angela Robbins Ph.D.

Below we've compiled a list of the most critical office services specialist skills. We ranked the top skills for office services specialists based on the percentage of resumes they appeared on. For example, 21.3% of office services specialist resumes contained customer service as a skill. Continue reading to find out what skills an office services specialist needs to be successful in the workplace.

15 office services specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office services specialists use customer service:

Provided Customer Services to all internal and external vendors Maintained daily and monthly financial reports
Provided excellent customer service to those requesting or updating information on their account.

2. Office Services

Office services include clerical and administrative tasks in a business company or other work environment. The work consists of dealing with emails, answering phone calls, handling files, and managing word processing.

Here's how office services specialists use office services:

Assisted the Office Services Manager in the overall operation of the office services department for the staff at Nelson Mullins.
Reported directly to the Office Services Manager & Office Manager, furnishing daily team progress & task completion status.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how office services specialists use data entry:

Performed data entry of courses taken for continuing education units so individual transcripts were up-to-date.
Enter computerized records into various data bases and software, using a data entry, and modify and retrieve sensitive records.

4. Office Equipment

Here's how office services specialists use office equipment:

Assisted with general maintenance of the facility and office equipment
Maintain all office equipment, keeping inventory of all scheduled maintenance issues.

5. Front Desk

Here's how office services specialists use front desk:

Received guests at the front desk and assisted with answering questions, providing needed supplies, and notifying employees of arrival.
Answered called and directing them to proper Officer, Keep Contract Files in order, help out at Front Desk.

6. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office services specialists use office procedures:

Perform administrative functions as assigned in accordance with office procedures.
Perform general business office procedures.

Choose from 10+ customizable office services specialist resume templates

Build a professional office services specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your office services specialist resume.

7. Service Calls

Here's how office services specialists use service calls:

Responded to and coordinated service calls required by customer.
Scheduled all maintenance and service calls.

8. Word Processing

Here's how office services specialists use word processing:

Provided advanced computer skills in the areas of spreadsheet, word processing, presentations, and web updating.
Utilized word processing programs such as Microsoft Word to compose and prepare correspondence.

9. Office Support

Here's how office services specialists use office support:

Provided administrative office support services to the entire organization.
Provided at need, long-term and short-term office support services for a variety of clients.

10. Inventory Control

Here's how office services specialists use inventory control:

Assist with inventory control, while ordering and maintaining unit supplies and equipment as needed.
Supervised supply inventory control throughout the office to ensure accurate levels of supplies.

11. Conference Room

Here's how office services specialists use conference room:

Scheduled appointments for Nurse Manager arranged interviews and reserved conference rooms for various meetings.
Prepared conference room and set-up PowerPoint presentations; and compiled lecture evaluations.

12. Schedule Appointments

Here's how office services specialists use schedule appointments:

Determined which type of medical appointment was required and contacted essential facility to schedule appointments.
Schedule appointments and interviews needed to obtain required program information.

13. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how office services specialists use clerical support:

Provided clerical support to office staff, administered pathology slides and medical record requests.
Provided clerical support by typing confidential employee corrective action reports.

14. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office services specialists use payroll:

Created databases, input all patient payroll information, recorded and reported patient productivity and payroll while maintaining patient confidentiality.
Provided interpretation and guidance to Unit Administrators, supervisors and employees concerning payroll policies and procedures.

15. Law Firm

Here's how office services specialists use law firm:

Company provided assistance to law firms in various technological areas.
Provided copying, faxing and binding services for legal documents for legal and administrative staff in fast-paced corporate law firm.

5 Office Services Specialist resume examples

Build a professional office services specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your office services specialist resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Office Services Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What office services specialist skills would you recommend for someone trying to advance their career?

Dr. Darrin Cox

Professor of History, West Liberty University

Reading. Then read some more. Read a wide array of materials from multiple perspectives related to your fields of interest and on topics that impact your immediate world. Reading will increase your specific knowledge in these areas, introduce you to competing interpretations, and hopefully stimulate critical thinking as you reconcile new information and perspectives into your own conclusions. Oh, and then read some more. Did I mention you should read?

What type of skills will young office services specialists need?

Angela Robbins Ph.D.

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What soft skills should all office services specialists possess?

Brandy Bailey

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

What hard/technical skills are most important for office services specialists?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.

Do you want to know more?

List of office services specialist skills to add to your resume

The most important skills for an office services specialist resume and required skills for an office services specialist to have include:

Customer Service
Office Services
Data Entry
Office Equipment
Front Desk
Office Procedures
Service Calls
Word Processing
Office Support
Inventory Control
Conference Room
Schedule Appointments
Clerical Support
Payroll
Law Firm
Financial Eligibility

Computer System
Customer Inquiries
HIPAA
Meeting Minutes
Telephone Calls
Administrative Tasks
Office Machines
USPS
Multi-Line Telephone
Telephone Inquiries
PDF
FedEx
HR
Travel Arrangements
PowerPoint
Hippa

Management System
Multi-Line Phone System
Patient Charts
Fax Machines
Administrative Functions
WIC
DHL
Expense Reports
Insurance Verification
Direct Calls
Death Certificates
Customer Complaints
Collating
Bank Deposits
Windows

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs