Office services supervisor job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Responsibilities:
Able to set priorities and motivate others.
Able to nurture or foster teamwork.
Must demonstrate leadership qualities and high customer service skills.
Must be flexible to adapt to changes and multi-task.
Develop team including goal setting, touch bases, performance reviews and hiring.
Oversee workflow, productivity and employees performance.
Ensures adherence to all regulatory and contractual requirements.
Ensure quality assurance initiatives are being observed at all times.
Perform regular inspections of the workspace(s) to identify areas/items/equipment/materials in need of repair, replacement or upgrade. Report any unusual or problematic conditions immediately to the client with as much information and data available at that time along with specific recommended actions.
Responsible to arrange new employees with training and orientation of the office environment.
Collect data for reports and assist in the preparation of monthly reports.
Carries out and researches requests with little direction and presents findings in a timely manner.
Maintains flexibility with work hours.
Utilizes knowledge of company culture, operations, policies, procedures in performing duties with minimal direction/supervision.


Qualifications:
Minimum 3 - 5 years of Leadership experience preferred in an Operational environment.
Ability to handle multiple projects at one time.
Work well with others and as a team player with strong customer focus skills.
Assertive and resourceful; self-motivated; willing to ask questions and take initiative
Excellent computer skills; spreadsheets applications
Advanced customer service skills, professional attitude & appearance
Attention to detail
Strong organizational, administrative, record keeping & time management skills.
Excellent verbal and written communications skills.



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Job Posted by ApplicantPro

The Team Leader is responsible for supporting the activities within their Departments. In addition, Team Lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Manager. The Team Leader also trains, assists, and monitors staff.
Essential Functions and Responsibilities:

* Inform, implement, and communicate all departmental and company policies and procedures.
* At the direction of the Manager, Team Lead will communicate directly with the client and/or client personnel on the status of requests, disposition of inquiries, etc.
* Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to the direct Manager.
* Be well versed in Excel, which would be beneficial.
* Complete production and quality assurance reports.
* Train new staff as needed, and coach/counsel staff with the assistance of the Manager.
* Delegate and direct daily workflow need to employees.
* Monitor employee performance and attendance and submit appropriate documentation to the Manager for disciplinary and performance review purposes.
* Ensure projects, hard copy or electronic be completed and turned around as per client request and within established Service Level Agreements
* Assure that safety protocols are followed at all times, escalating any issues directly to Management.
* Perform daily inspection of facilities, assuring the production site is clean, organized, and ensure all equipment in the Center is working or has a service call placed.
* Ensure that schedules are adhered to for the timely delivery and pick up of mail etc., conference room set-ups, delivery of weekly lunches and meals for meetings...
* Organize the activities of the Office Services Center and provide assistance and supervision of the team.
* Make runs when staff shortages occur.
* Assists or aid the team if necessary on a daily basis.
* Understand all Mail/Copy-Print-Scan Operations procedures, lead projects, and activities.
* Able to provide OT when necessary
* All other duties as assigned.
* Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
* Performs other duties as required
* Repetitive motion is required: may require twisting/bending/climbing
* Required to stand, walk, simple grasp, reach with hands and arms
* Required to regularly sit, talk or hear
* Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications

Required:

* H.S. diploma or equivalent
* Ability to read, write and speak English
* Required to work at computer for long periods
* Required to to stand, walk, simple grasp, reach with hand and arms.
* Required to regularly sit, talk or hear
* Required to possess close vision and ability to focus
* Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
* Repetitive motion is required; may require twisting/bending/climbing
* · May lift up to 25 lbs. to 50 lbs. frequently

• Starting wage $18.00 per hour
• Part-time positions available
• Paid Time Off
• Flexible Schedule
• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Available to work nights, weekends, and holidays
• Must be able to complete required paid training

The Baggage Service Agent's main duties are to assists passengers in locating lost luggage as well as handing damaged bags and pilferage claims. Coordinates the return of lost luggage with other stations and external providers.

Essential Duties and Responsibilities:

• Assess damaged bag claim and determine the best resolution based on airline’s policy
• Process rerouting of missed baggage in accordance with the airline policy
• Perform follow-up correspondences regarding delayed baggage
• Complete baggage tracking log and submit daily
• Complete and analyze MBR and baggage coding functions
• Process claim disputes as required by the airline
• Remove unclaimed luggage from the carousel
• Input delayed bags as required by the airline
• File baggage tracking log and submit daily
• Ensure paperwork is completed accurately
• Complete other duties pertaining to baggage service as requested by the general manager or designee
• Maintain all required documentation and ensure accurate and timely completion and
• distribute at the end of each day
• Must be available to work various shifts including swing and graveyard shifts plus weekends and holidays

Physical Demands:

Must be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:
Airport environment: Indoors and Outdoors.

Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum of 6 months of customer service in the airline industry
Knowledge of Nettracer and World Tracer to include (preferred but not required):
Create Baggage Incidents including Delayed, Damaged, and Pilferage
Search Baggage Incidents
Modify Baggage Incidents
Read Baggage Incidents
Create On-hand files
Create Baggage Delivery Orders
Understand the Task Manager Window
Use the Inbox to communicate with other stations.