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Office services supervisor skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical office services supervisor skills. We ranked the top skills for office services supervisors based on the percentage of resumes they appeared on. For example, 11.6% of office services supervisor resumes contained office procedures as a skill. Continue reading to find out what skills an office services supervisor needs to be successful in the workplace.

15 office services supervisor skills for your resume and career

1. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office services supervisors use office procedures:

Developed and maintained office procedures and emergency evacuation plan for distribution to staff and intranet.
Review and modify office procedures/guidelines twice a year.

2. Office Equipment

Here's how office services supervisors use office equipment:

Maintained vendor relationships and requested service on all office equipment.
Negotiated rates and purchased major office equipment.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office services supervisors use payroll:

Managed payroll distribution and receipt.
Approved staff electronic time sheets, resolved payroll issues, and handled HR functions - processing hiring paperwork and orientation.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office services supervisors use customer service:

Delivered exceptional training and customer service by addressing program needs and carrying out all necessary support actions.
Developed new document management processes for multiple business areas to decrease processing time and improve customer service.

5. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how office services supervisors use direct supervision:

Managed office operations personnel providing direct supervision, human resource functions, career counseling, professional development and performance reviews.
Hired, trained, evaluated and informally discipline staff under direct supervision.

6. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how office services supervisors use performance reviews:

Facilitated performance reviews for staff and interviewed and hired for open position.
Maintained employment records including bi-annual performance reviews and attendance.

7. Front Desk

Here's how office services supervisors use front desk:

Operated front desk switchboard for entire office.
Front desk receptionist, scheduling, switchboard.

8. Direct Reports

Here's how office services supervisors use direct reports:

Managed all customer service situations concerning direct reports.
Maintained personnel performance, reviews, time tracking, PTO and disciplinary action plans for five direct reports.

9. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how office services supervisors use property management:

Full time liaison with property management in regards to all building related requests.
Managed and tracked all visitors to office for the organization and property management company.

10. Word Processing

Here's how office services supervisors use word processing:

Managed Office Services Center to support sales staff performing all aspects of word processing skills.
Managed administrative operations and supervised staff of 2-5 word processing and reception support personnel, including off-site staff.

11. Conference Room

Here's how office services supervisors use conference room:

Provided conference room set-up including: audio/visual equipment, furniture configuration, and food/beverages to meet with customer expectations.
Coordinated conference room reservations and refreshments for client and internal meetings.

12. Office Operations

Here's how office services supervisors use office operations:

Trained, directed and monitored the office operations relating to automated systems.
Managed daily office operations and maintenance of all copier equipment.

13. Facilities Management

Facilities Management is a department that ensures all offices and workspace meet health, sanitation, and safety standards. This may include monitoring a building's infrastructure and exterior landscaping in addition to managing the lease of the property, scheduling repairs and regularly cleaning, and organizing any security forces required for the location.

Here's how office services supervisors use facilities management:

Supported Office Manager with facilities management
Staff management includes building engineers and office service coordinators.24/7 Facilities management responsibilities for over 500,000 sq ft.

14. Mailroom Operations

Here's how office services supervisors use mailroom operations:

Maintained mailroom operations and the stockroom.
Provided office management over Lorain County's print shop and mailroom operations.

15. Building Management

Here's how office services supervisors use building management:

Coordinate with Building management regarding repairs, including air conditioning, lighting and janitorial services.
Coordinated with building management for service request with building staff/maintenance.

What skills help Office Services Supervisors find jobs?

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List of office services supervisor skills to add to your resume

The most important skills for an office services supervisor resume and required skills for an office services supervisor to have include:

Office Procedures
Office Equipment
Payroll
Customer Service
Direct Supervision
Performance Reviews
Front Desk
Direct Reports
Property Management
Word Processing
Conference Room
Office Operations
Facilities Management
Mailroom Operations
Building Management
Inventory Control
Performance Evaluations

Space Planning
Office Space
Disciplinary Actions
Off-Site Storage
HVAC
Office Machines
HR
Staff Training
Fax Machines
USPS
FedEx
Customer Complaints
Office Furniture
Administrative Functions
Reprographics
Copy Machines
Service Calls

DHL
Courier Services
EX
Building Maintenance
PowerPoint
Travel Arrangements
Statistical Reports
Equipment Maintenance
Expense Reports
Vendor Contracts
Facilities Maintenance
Xerox
Law Enforcement
Management System
Corporate Headquarters

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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