What does an office services supervisor do?
An Office Services Supervisor is in charge of day to day operations within an organization. They oversee other office staff such as janitorial staff, keeping the management and executive apprised of office workings, evaluating other staff within the office, offering recommendations about promotions, hiring and firing, and assisting with the professional image presented by an organization at the front office.
Office services supervisor responsibilities
Here are examples of responsibilities from real office services supervisor resumes:
- Create PowerPoint presentations, manage calendars, coordinate travel, and oversee all meetings and events.
- Manage payroll distribution and receipt.
- Order office supplies for the mail and copy center, as well as FedEx, USPS, and OfficeMax.
- Reduce A/R days by 84 in just 6 months.
- Keep updates of changes to USPS prices, policies and regulations.
- Answer a high volume amount of incoming calls regarding scheduling, payroll and other general inquires.
- Submit authorization requests to several insurance companies for patients' MRI, medication authorization, physical therapy and other patient procedures.
- Help install software and troubleshoot computer problems.
- Monitor and post staff attendance, sick absences, vacation and personal time in PeopleSoft.
- Work with PeopleSoft software in preparing vouchers, requisitions, payment requests, and travel forms as per state regulations.
- Reduce DSO from 66.0 to 55.
- Present information on upcoming changes in reimbursement, CCI guidelines and mentor new employees.
- Reduce facility contract's outstanding AR (accounts receivables) and DSO.
- Work with telecommunications staff to provide on-site contact and maintain effective telephone systems and troubleshoot malfunctions.
Office services supervisor skills and personality traits
We calculated that 12% of Office Services Supervisors are proficient in Office Procedures, Office Equipment, and Payroll. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.
We break down the percentage of Office Services Supervisors that have these skills listed on their resume here:
- Office Procedures, 12%
Developed and maintained office procedures and emergency evacuation plan for distribution to staff and intranet.
- Office Equipment, 9%
Maintained vendor relationships and requested service on all office equipment.
- Payroll, 8%
Managed payroll distribution and receipt.
- Customer Service, 7%
Delivered exceptional training and customer service by addressing program needs and carrying out all necessary support actions.
- Direct Supervision, 6%
Managed office operations personnel providing direct supervision, human resource functions, career counseling, professional development and performance reviews.
- Performance Reviews, 5%
Facilitated performance reviews for staff and interviewed and hired for open position.
Most office services supervisors use their skills in "office procedures," "office equipment," and "payroll" to do their jobs. You can find more detail on essential office services supervisor responsibilities here:
Customer-service skills. To carry out their duties, the most important skill for an office services supervisor to have is customer-service skills. Their role and responsibilities require that "general office clerks often provide general information to company staff, customers, or the public." Office services supervisors often use customer-service skills in their day-to-day job, as shown by this real resume: "follow up with the fedex account representative regarding account billing issues or personal/customer accounts. "
Detail oriented. Another soft skill that's essential for fulfilling office services supervisor duties is detail oriented. The role rewards competence in this skill because "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." According to an office services supervisor resume, here's how office services supervisors can utilize detail oriented in their job responsibilities: "created and presented performance reports and graphs to senior management, detailing customer service center revenue, trends, and efficiency. "
Organizational skills. Another skill that relates to the job responsibilities of office services supervisors is organizational skills. This skill is critical to many everyday office services supervisor duties, as "general office clerks file and retrieve records." This example from a resume shows how this skill is used: "managed payroll for over 200 employees; assisted senior officers in planning business objectives and developing organizational polices and procedure. "
The three companies that hire the most office services supervisors are:
- Millennium Group2 office services supervisors jobs
- Vendor Direct Solutions2 office services supervisors jobs
- CBRE Group1 office services supervisors jobs
Compare different office services supervisors
Office services supervisor vs. Service office manager
Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials. They must schedule and provide training for the administrative team on the policy and procedures of the company as well as customer service improvement. Service office managers must also implement office procedures to improve the efficiency of the office.
There are some key differences in the responsibilities of each position. For example, office services supervisor responsibilities require skills like "payroll," "direct supervision," "property management," and "conference room." Meanwhile a typical service office manager has skills in areas such as "office services," "financial reports," "office management," and "real estate." This difference in skills reveals the differences in what each career does.
Service office managers really shine in the real estate industry with an average salary of $102,448. Comparatively, office services supervisors tend to make the most money in the professional industry with an average salary of $49,681.On average, service office managers reach similar levels of education than office services supervisors. Service office managers are 2.8% less likely to earn a Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.Office services supervisor vs. Office lead
An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.
In addition to the difference in salary, there are some other key differences worth noting. For example, office services supervisor responsibilities are more likely to require skills like "direct supervision," "performance reviews," "direct reports," and "property management." Meanwhile, an office lead has duties that require skills in areas such as "data entry," "patients," "human resources," and "cash management." These differences highlight just how different the day-to-day in each role looks.
Office leads may earn a higher salary than office services supervisors, but office leads earn the most pay in the manufacturing industry with an average salary of $88,206. On the other hand, office services supervisors receive higher pay in the professional industry, where they earn an average salary of $49,681.In general, office leads achieve similar levels of education than office services supervisors. They're 3.6% less likely to obtain a Master's Degree while being 0.4% less likely to earn a Doctoral Degree.Office services supervisor vs. Branch supervisor
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from office services supervisor resumes include skills like "office procedures," "office equipment," "payroll," and "direct supervision," whereas a branch supervisor is more likely to list skills in "security procedures," "security measures," "branch management," and "state laws. "
Most branch supervisors achieve a similar degree level compared to office services supervisors. For example, they're 4.2% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Office services supervisor vs. Group supervisor
Even though a few skill sets overlap between office services supervisors and group supervisors, there are some differences that are important to note. For one, an office services supervisor might have more use for skills like "office procedures," "office equipment," "payroll," and "front desk." Meanwhile, some responsibilities of group supervisors require skills like "customer satisfaction," "leadership," "social work," and "safety procedures. "
In general, group supervisors hold similar degree levels compared to office services supervisors. Group supervisors are 0.7% more likely to earn their Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Types of office services supervisor
Updated January 8, 2025
