What does an office supervisor do?
An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.
Office supervisor responsibilities
Here are examples of responsibilities from real office supervisor resumes:
- Manage A/R, A/P, credentialing, surgery scheduling, and coordinate patient referrals to other physicians.
- Create, execute, and maintain all AP and AR procedures
- Set up presentations for clients with Microsoft PowerPoint.
- Conduct all training in the office using Microsoft PowerPoint.
- Process payroll in QuickBooks for up to 60 staff members.
- Assist residents and families with billing issues, insurance questions and applying for Medicaid nursing home grants.
- Create various professional visit notes, ICD / CPT codes, and link necessary patient education documents.
- Assist in auditing medical records for CPT coding context, ICD-9 diagnosis coding, and monitor denied claims.
- Time management and self-motivation are skills used on a daily basis while adhering to strict HIPAA and confidentiality policies.
- Maintain files and records of correspondence and documents, verify and enter customer billing information and charges using QuickBooks.
- Provide training and education regarding Medicaid eligibility and SSI/SSDI eligibility.
- Submit documentation to different insurance companies for payment while following HIPAA guidelines.
- Maintain payroll systems and ensures that paperwork is accurately prepare and forward to corporate office.
- Submit authorization requests to several insurance companies for patients' MRI, medication authorization, physical therapy and other patient procedures.
- Prepare all employees' payroll, taxes, workers comp; responsible for all yearly w-2's and w-3's.
Office supervisor skills and personality traits
We calculated that 17% of Office Supervisors are proficient in Patients, Office Procedures, and Data Entry. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.
We break down the percentage of Office Supervisors that have these skills listed on their resume here:
- Patients, 17%
Submitted authorization requests to several insurance companies for patients' MRI, medication authorization, physical therapy and other patient procedures.
- Office Procedures, 8%
Supervised and Coordinated day-to-day office procedures for Receptionist and Administrative Assistants.
- Data Entry, 6%
Performed data entry and support activities to process necessary documents related to medical approval and insurance clearance.
- Office Operations, 5%
Organize office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisition.
- Quality Customer Service, 5%
Foster a teamwork environment in order to provide quality customer service and customer retention.
- Patient Care, 4%
Developed, implemented and evaluated systems that ensured cost effective and quality patient care.
Most office supervisors use their skills in "patients," "office procedures," and "data entry" to do their jobs. You can find more detail on essential office supervisor responsibilities here:
Interpersonal skills. To carry out their duties, the most important skill for an office supervisor to have is interpersonal skills. Their role and responsibilities require that "secretaries and administrative assistants interact with clients, customers, or staff." Office supervisors often use interpersonal skills in their day-to-day job, as shown by this real resume: "demonstrated excellent customer services and interpersonal skills, received and processed imprinting orders. "
Organizational skills. Another soft skill that's essential for fulfilling office supervisor duties is organizational skills. The role rewards competence in this skill because "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently." According to an office supervisor resume, here's how office supervisors can utilize organizational skills in their job responsibilities: "maintained and updated human resources documents, such as organizational charts, employee handbooks, or directories and performance evaluation forms. "
Writing skills. Another skill that relates to the job responsibilities of office supervisors is writing skills. This skill is critical to many everyday office supervisor duties, as "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This example from a resume shows how this skill is used: "handled everyday clerical tasks (e.g., calendaring, data entry, writing proposals, scheduling, etc. )"
The three companies that hire the most office supervisors are:
- Liberty Tax53 office supervisors jobs
- Live Nation Entertainment48 office supervisors jobs
- House of Blues16 office supervisors jobs
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Compare different office supervisors
Office supervisor vs. Service office manager
Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials. They must schedule and provide training for the administrative team on the policy and procedures of the company as well as customer service improvement. Service office managers must also implement office procedures to improve the efficiency of the office.
While similarities exist, there are also some differences between office supervisors and service office manager. For instance, office supervisor responsibilities require skills such as "patients," "data entry," "quality customer service," and "patient care." Whereas a service office manager is skilled in "customer service," "office services," "office management," and "real estate." This is part of what separates the two careers.
Service office managers really shine in the real estate industry with an average salary of $102,448. Comparatively, office supervisors tend to make the most money in the health care industry with an average salary of $46,395.service office managers tend to reach similar levels of education than office supervisors. In fact, service office managers are 0.1% more likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.Office supervisor vs. Supervisor, patient access
A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.
Each career also uses different skills, according to real office supervisor resumes. While office supervisor responsibilities can utilize skills like "office procedures," "office operations," "quality customer service," and "powerpoint," supervisors, patient access use skills like "customer service," "revenue cycle," "medical terminology," and "patient registration."
Supervisors, patient access earn a higher average salary than office supervisors. But supervisors, patient access earn the highest pay in the health care industry, with an average salary of $48,671. Additionally, office supervisors earn the highest salaries in the health care with average pay of $46,395 annually.Average education levels between the two professions vary. Supervisors, patient access tend to reach similar levels of education than office supervisors. In fact, they're 2.7% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Office supervisor vs. Office lead
An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.
The required skills of the two careers differ considerably. For example, office supervisors are more likely to have skills like "quality customer service," "cash handling," "financial reports," and "office functions." But a office lead is more likely to have skills like "payroll," "customer service," "cash management," and "excellent interpersonal."
Office leads earn the best pay in the manufacturing industry, where they command an average salary of $88,206. Office supervisors earn the highest pay from the health care industry, with an average salary of $46,395.office leads typically earn similar educational levels compared to office supervisors. Specifically, they're 0.6% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Office supervisor vs. Office manager
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
Types of office supervisor
Updated January 8, 2025
