An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.

Office Supervisor Responsibilities

Here are examples of responsibilities from real office supervisor resumes representing typical tasks they are likely to perform in their roles.

  • Manage A/R, A/P, credentialing, surgery scheduling, and coordinate patient referrals to other physicians.
  • Create, execute, and maintain all AP and AR procedures
  • Set up presentations for clients with Microsoft PowerPoint.
  • Conduct all training in the office using Microsoft PowerPoint.
  • Process payroll in QuickBooks for up to 60 staff members.
  • Assist residents and families with billing issues, insurance questions and applying for Medicaid nursing home grants.
  • Create various professional visit notes, ICD / CPT codes, and link necessary patient education documents.
  • Assist in auditing medical records for CPT coding context, ICD-9 diagnosis coding, and monitor denied claims.
  • Time management and self-motivation are skills used on a daily basis while adhering to strict HIPAA and confidentiality policies.
  • Maintain files and records of correspondence and documents, verify and enter customer billing information and charges using QuickBooks.
  • Provide training and education regarding Medicaid eligibility and SSI/SSDI eligibility.
  • Submit documentation to different insurance companies for payment while following HIPAA guidelines.
  • Maintain payroll systems and ensures that paperwork is accurately prepare and forward to corporate office.
  • Submit authorization requests to several insurance companies for patients' MRI, medication authorization, physical therapy and other patient procedures.
  • Prepare all employees' payroll, taxes, workers comp; responsible for all yearly w-2's and w-3's.

Office Supervisor Skills and Personality Traits

We calculated that 17% of Office Supervisors are proficient in Patients, Office Procedures, and Data Entry. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.

We break down the percentage of Office Supervisors that have these skills listed on their resume here:

  • Patients, 17%

    Submitted authorization requests to several insurance companies for patients' MRI, medication authorization, physical therapy and other patient procedures.

  • Office Procedures, 8%

    Supervised and Coordinated day-to-day office procedures for Receptionist and Administrative Assistants.

  • Data Entry, 6%

    Performed data entry and support activities to process necessary documents related to medical approval and insurance clearance.

  • Office Operations, 5%

    Organize office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisition.

  • Quality Customer Service, 5%

    Foster a teamwork environment in order to provide quality customer service and customer retention.

  • Patient Care, 4%

    Developed, implemented and evaluated systems that ensured cost effective and quality patient care.

Most office supervisors list "patients," "office procedures," and "data entry" as skills on their resumes. We go into more details on the most important office supervisor responsibilities here:

  • Interpersonal skills can be considered to be the most important personality trait for an office supervisor to have. According to a office supervisor resume, "secretaries and administrative assistants interact with clients, customers, or staff" office supervisors are able to use interpersonal skills in the following example we gathered from a resume: "demonstrated excellent customer services and interpersonal skills, received and processed imprinting orders. "
  • Another trait important for fulfilling office supervisor duties is organizational skills. According to a office supervisor resume, "secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently." Here's an example of how office supervisors are able to utilize organizational skills: "maintained and updated human resources documents, such as organizational charts, employee handbooks, or directories and performance evaluation forms. "
  • Another skill that is quite popular among office supervisors is writing skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a office supervisor resume: "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers" This example from a resume shows how this skill is used: "handled everyday clerical tasks (e.g., calendaring, data entry, writing proposals, scheduling, etc. )"
  • See the full list of office supervisor skills.

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    What Service Office Managers Do

    Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials. They must schedule and provide training for the administrative team on the policy and procedures of the company as well as customer service improvement. Service office managers must also implement office procedures to improve the efficiency of the office.

    We looked at the average office supervisor annual salary and compared it with the average of a service office manager. Generally speaking, service office managers receive $40,873 higher pay than office supervisors per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both office supervisors and service office managers positions are skilled in office procedures, office operations, and powerpoint.

    As far as similarities go, this is where it ends because an office supervisor responsibility requires skills such as "patients," "data entry," "quality customer service," and "patient care." Whereas a service office manager is skilled in "customer service," "office services," "office management," and "real estate." So if you're looking for what truly separates the two careers, you've found it.

    Service office managers really shine in the real estate industry with an average salary of $102,448. Whereas office supervisors tend to make the most money in the health care industry with an average salary of $46,395.

    Service office managers tend to reach similar levels of education than office supervisors. In fact, service office managers are 0.1% more likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.

    What Are The Duties Of a Supervisor, Patient Access?

    A patient access supervisor is a professional who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.

    Now we're going to look at the supervisor, patient access profession. On average, supervisors, patient access earn a $3,126 higher salary than office supervisors a year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both office supervisors and supervisors, patient access are known to have skills such as "patients," "data entry," and "patient care. "

    But both careers also use different skills, according to real office supervisor resumes. While office supervisor responsibilities can utilize skills like "office procedures," "office operations," "quality customer service," and "powerpoint," some supervisors, patient access use skills like "customer service," "revenue cycle," "medical terminology," and "patient registration."

    It's been discovered that supervisors, patient access earn higher salaries compared to office supervisors, but we wanted to find out where supervisors, patient access earned the most pay. The answer? The health care industry. The average salary in the industry is $48,671. Additionally, office supervisors earn the highest paychecks in the health care with an average salary of $46,395.

    When it comes to the differences in education between the two professions, supervisors, patient access tend to reach similar levels of education than office supervisors. In fact, they're 2.7% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

    How an Office Lead Compares

    An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.

    Let's now take a look at the office lead profession. On average, these workers make higher salaries than office supervisors with a $37,571 difference per year.

    While looking through the resumes of several office supervisors and office leads we discovered that both professions have similar skills. These similarities include skills such as "patients," "office procedures," and "data entry," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from office supervisors resumes, they are more likely to have skills like "quality customer service," "cash handling," "financial reports," and "office functions." But a office lead might have skills like "payroll," "customer service," "cash management," and "excellent interpersonal."

    Interestingly enough, office leads earn the most pay in the manufacturing industry, where they command an average salary of $88,206. As mentioned previously, office supervisors highest annual salary comes from the health care industry with an average salary of $46,395.

    Office leads are known to earn similar educational levels when compared to office supervisors. Additionally, they're 0.6% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of an Office Manager

    Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

    The fourth career we look at typically earns higher pay than office supervisors. On average, office managers earn a difference of $430 higher per year.

    While their salaries may vary, office supervisors and office managers both use similar skills to perform their jobs. Resumes from both professions include skills like "patients," "office procedures," and "office operations. "

    Each job requires different skills like "data entry," "quality customer service," "cash handling," and "ticket sales," which might show up on an office supervisor resume. Whereas office manager might include skills like "customer service," "office management," "accounts payables," and "word processing."

    In general, office managers make a higher salary in the construction industry with an average of $53,450. The highest office supervisor annual salary stems from the health care industry.

    In general, office managers reach similar levels of education when compared to office supervisors resumes. Office managers are 1.5% less likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.