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Become An Office Support Assistant

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Working As An Office Support Assistant

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information

  • Mostly Sitting

  • Repetitive

  • $35,990

    Average Salary

What Does An Office Support Assistant Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Support Assistant

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Office Support Assistant jobs

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Office Support Assistant Career Paths

Office Support Assistant
Data Entry Associate Billing Specialist Specialist
Account Manager
5 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Business Development Manager
9 Yearsyrs
Eligibility Specialist Programming Specialist Program Manager
Chief Executive Officer
8 Yearsyrs
Accounts Payable Clerk Finance Analyst Operations Manager
Chief Operating Officer
11 Yearsyrs
Data Entry Associate Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Eligibility Specialist Specialist Account Manager
District Manager
7 Yearsyrs
Administrative Support Accounts Payable Clerk Accountant
Finance Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Office Manager Human Resources Coordinator
Human Resources Manager
7 Yearsyrs
Billing Specialist Accountant Account Manager
Marketing Director
7 Yearsyrs
Home Health Aid Security Officer Account Manager
Marketing Manager
6 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Technical Support Specialist Project Manager Program Manager
Operations Director
9 Yearsyrs
Office Administrator Accounts Payable Clerk Specialist
Operations Manager
7 Yearsyrs
Specialist Account Manager Billing Specialist
Practice Manager
9 Yearsyrs
Specialist Operations Manager General Manager
President/Chief Executive Officer
10 Yearsyrs
Office Administrator Project Coordinator Business Analyst
Product Manager
7 Yearsyrs
Administrative Support Human Resources Coordinator Project Manager
Program Manager
8 Yearsyrs
Accounts Payable Clerk Accounting Manager Operations Manager
Property Manager
6 Yearsyrs
Billing Specialist Specialist Account Manager
Sales Manager
5 Yearsyrs
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Average Length of Employment
Office Manager/Office Coordinator 4.8 years
Office Manager/Administrative Assistant 4.2 years
Senior Clerk 4.1 years
Administrator Secretary 4.0 years
Office Services Coordinator 3.9 years
Administrative Professional 3.7 years
Administrative Office Specialist 3.6 years
Clerk Typist 3.6 years
Department Secretary 3.6 years
Senior Office Assistant 3.5 years
Office Management Assistant 3.5 years
Office Services Specialist 3.4 years
Administrator Support Coordinator 3.4 years
Office Services Clerk 3.3 years
Administrative Support Staff 3.3 years
Service Secretary 3.3 years
Clerk Secretary 3.3 years
Office Coordinator/Administrative Assistant 3.3 years
Claims Support Specialist 3.2 years
Clerical Associate 3.1 years
Business Office Clerk 3.1 years
Clerical Secretary 3.1 years
Administrative Associate 3.1 years
Administrative Assistant 3.0 years
Administrative Support Specialist 3.0 years
Office Administrator 3.0 years
Office Technician 3.0 years
Administrative Support Assistant 3.0 years
Administrative Aide 3.0 years
Administrative Support Clerk 2.9 years
Administrative Office Clerk 2.9 years
Administrative Support Associate 2.9 years
Secretary 2.8 years
Clerical/Administrative Assistant 2.8 years
Typist 2.8 years
Office Support Specialist 2.8 years
Office Assistant And Customer Service 2.8 years
Administrative Clerk 2.8 years
Office Specialist 2.8 years
Administrative Support 2.8 years
Office Support Clerk 2.7 years
Associate Administrative Assistant 2.7 years
General Office Worker 2.7 years
Office Associate 2.7 years
Receptionist/Administrator Support 2.6 years
Clerical Office Worker 2.6 years
Support Clerk 2.6 years
Office Administrator/Receptionist 2.6 years
Office Clerical Assistant 2.6 years
Staff Assistant 2.6 years
Office Services Assistant 2.6 years
Administrative Office Assistant 2.6 years
Transit Department Clerk 2.6 years
Executive Office Assistant 2.5 years
Office Secretary 2.5 years
Office Automation Assistant 2.4 years
Administrative Assistant/File Clerk 2.4 years
Dispatch/Office Assistant 2.4 years
Office Support Staff 2.4 years
General Office Assistant 2.4 years
Office Assistance 2.4 years
Office Clerk/Receptionist 2.3 years
Assistant Secretary 2.3 years
Clerical Staff 2.3 years
Legal Office Assistant 2.3 years
Administrative Receptionist 2.3 years
Business Office Assistant 2.3 years
Data Entry/Receptionist 2.3 years
Clerk 2.3 years
Office Clerk 2.2 years
Front Office Clerk 2.2 years
General Office Clerk 2.2 years
Support Staff 2.2 years
Program Support Clerk 2.1 years
Office Receptionist 2.1 years
Office Worker 2.1 years
Support Associate 2.0 years
Support 2.0 years
Office Helper 2.0 years
Office Automation Clerk 2.0 years
Office Assistant 2.0 years
Office Employee 2.0 years
Office Support Assistant 2.0 years
Assistant 1.9 years
Clerk/Assistant 1.9 years
Clerical Worker 1.9 years
Front Desk Office Assistant 1.8 years
Marketing Office Assistant 1.8 years
Office Automation Technician 1.7 years
Clerical Aide 1.6 years
Student Office Worker 1.6 years
Office Aide 1.6 years
Student Office Assistant 1.6 years
Admission Office Assistant 1.6 years
Student Receptionist 1.5 years
Office Volunteer 1.4 years
Office Helper Clerical 1.4 years
Work Study Office Assistant 1.4 years
Top Employers Before
Administrative Assistant 16.4%
Customer Service Representative 11.1%
Office Manager 8.6%
Office Assistant 8.0%
Cashier 7.0%
Sales Associate 6.8%
Receptionist 6.4%
Secretary 5.0%
Internship 4.3%
Assistant Manager 4.2%
Customer Service Trainer 2.9%
Clerk 2.4%
Volunteer 2.4%
Data Entry Clerk 2.3%
Substitute Teacher 2.3%
Data Entry Associate 2.1%
Clerk Typist 2.0%
Server 2.0%
Store Manager 2.0%
Teller 2.0%
Top Employers After
Administrative Assistant 16.6%
Customer Service Representative 12.1%
Sales Associate 7.7%
Cashier 6.9%
Receptionist 6.1%
Office Assistant 5.9%
Office Manager 5.8%
Internship 5.1%
Volunteer 3.5%
Certified Nursing Assistant 3.2%
Substitute Teacher 3.1%
Data Entry Associate 3.1%
Assistant Manager 2.8%
Customer Service Trainer 2.7%
Secretary 2.6%
Server 2.6%
Home Health Aid 2.5%
Office Administrator 2.5%
Administrative Support 2.5%
Assistant 2.5%

Office Support Assistant Demographics

Gender

Female

77.7%

Male

20.8%

Unknown

1.5%
Ethnicity

White

80.2%

Hispanic or Latino

11.1%

Asian

6.5%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

57.2%

French

7.4%

German

6.0%

Japanese

4.7%

Italian

4.2%

Russian

2.3%

Cantonese

2.3%

Arabic

2.3%

Mandarin

1.9%

Thai

1.9%

Hindi

1.4%

Portuguese

1.4%

Chinese

1.4%

Hmong

0.9%

Korean

0.9%

Armenian

0.9%

Greek

0.9%

Tagalog

0.9%

Swedish

0.5%

Swahili

0.5%
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Office Support Assistant Education

Schools

University of Phoenix

16.3%

University of Missouri - Columbia

12.0%

Kaplan University

7.1%

Temple University

6.1%

Grand Canyon University

4.6%

Ashford University

4.3%

Southern New Hampshire University

4.3%

Saint Louis University-

4.1%

Illinois State University

3.8%

Liberty University

3.8%

Strayer University

3.8%

American InterContinental University

3.8%

Missouri State University

3.6%

Anne Arundel Community College

3.6%

State Fair Community College

3.3%

Kalamazoo Valley Community College

3.3%

Northern Illinois University

3.3%

University of Missouri - Saint Louis

3.1%

Mineral Area College

3.1%

University of North Carolina at Greensboro

2.8%
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Majors

Business

26.8%

Psychology

7.7%

Health Care Administration

7.5%

Accounting

6.1%

Criminal Justice

5.4%

Communication

4.3%

Medical Assisting Services

3.9%

General Studies

3.6%

Education

3.5%

Liberal Arts

3.3%

Management

3.2%

Computer Science

3.0%

Nursing

2.9%

English

2.9%

Social Work

2.9%

Human Services

2.8%

Human Resources Management

2.7%

Sociology

2.6%

Computer Information Systems

2.5%

Marketing

2.3%
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Degrees

Bachelors

36.2%

Other

28.6%

Associate

15.7%

Masters

10.1%

Certificate

6.2%

Diploma

2.0%

Doctorate

0.8%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for An Office Support Assistant

DataEntryCustomerServiceDatabaseManagementOfficeProceduresPersonnelFilesPayrollGeneralOfficeSupportFinancialPhoneCallsMassMailingsOfficeEquipmentTemporaryFrontDeskSortPowerpointMedicalRecordsTelephoneCallsMulti-LinePhoneSystemTravelArrangementsClericalSupport

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Top Office Support Assistant Skills

  1. Data Entry
  2. Customer Service
  3. Database Management
You can check out examples of real life uses of top skills on resumes here:
  • Perform other duties including data entry, customer service, copying, faxing and assisting others.
  • Provided effective customer service by answering questions associated with policies and procedures for the Department of Corrections.
  • Assist support staff in office procedures, and customer service functions.
  • Transfer personnel files from an expired computer program into the company's current program adhering to a strict document retention schedule.
  • Assisted Payroll Clerk with collection and correction of time sheets for all locations.

Top Office Support Assistant Employers

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Office Support Assistant Videos

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