Office support clerks are professionals who provide clerical and administrative duties that support the daily activities of an organization's office setting. These clerks are required to answer incoming calls from clients while maintaining all office and cleaning supplies for the organization. They must communicate with clients and direct them to the appropriate department to ensure quality customer service. Office support clerks must also utilize the automated word processing equipment so that they can produce reports, statistical information, and other departmental information.

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Office Support Clerk Responsibilities

Here are examples of responsibilities from real office support clerk resumes representing typical tasks they are likely to perform in their roles.

  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Audit all deductions for each employee on payroll for various deductions such as; health care, dental and uniforms.
  • Initiate contact among current and potential clients by assisting in application process, new hire paperwork, and client payroll.
  • Compile PowerPoint presentations for various department heads.
  • Assist in creating Microsoft PowerPoint presentations and other documents for staff development and productivity.
  • Handle administrative work relate to operational process of the office and patients clinical information.
  • Demonstrate ability to maintain composure and work efficiently in a fast-pace environment while following HIPAA guidelines.

Office Support Clerk Job Description

When it comes to understanding what an office support clerk does, you may be wondering, "should I become an office support clerk?" The data included in this section may help you decide. Compared to other jobs, office support clerks have a growth rate described as "decline" at -4% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of office support clerk opportunities that are predicted to open up by 2028 is -110,600.

An office support clerk annual salary averages $32,040, which breaks down to $15.4 an hour. However, office support clerks can earn anywhere from upwards of $25,000 to $39,000 a year. This means that the top-earning office support clerks make $13,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become an office support clerk. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a clerk, office technician, data clerk, and room clerk.

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Office Support Clerk Skills and Personality Traits

We calculated that 19% of Office Support Clerks are proficient in Customer Service, Data Entry, and Word Processing. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.

We break down the percentage of Office Support Clerks that have these skills listed on their resume here:

  • Customer Service, 19%

    General office duties***Answering phones***Preparing documents***Customer service.

  • Data Entry, 17%

    Executed quality control actions on the automated scanning process; performed data entry/correction on errors or omission in automated process.

  • Word Processing, 7%

    Provided a broad range of administrative support duties including reception, word processing, data-entry and file management.

  • Office Equipment, 6%

    Performed regular maintenance to computers and other office equipment.

  • Front Desk, 5%

    Provided daily alternate-coverage for Front Desk reception administration.

  • Database Systems, 5%

    Input customer data into computer database system.

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"customer service," "data entry," and "word processing" aren't the only skills we found office support clerks list on their resumes. In fact, there's a whole list of office support clerk responsibilities that we found, including:

  • Customer-service skills can be considered to be the most important personality trait for an office support clerk to have. According to a office support clerk resume, "general office clerks often provide general information to company staff, customers, or the public" office support clerks are able to use customer-service skills in the following example we gathered from a resume: "general business support including data entry, customer communication, and record management"
  • While it may not be the most important skill, we found that many office support clerk duties rely on detail oriented. This example from a office support clerk explains why: "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." This resume example is just one of many ways office support clerks are able to utilize detail oriented: "worked in a team oriented setting to develop efficient ways in providing customer service for patients and insurance companies. "
  • Organizational skills is also an important skill for office support clerks to have. This example of how office support clerks use this skill comes from a office support clerk resume, "general office clerks file and retrieve records" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "recognized for high-quality work, organizational strengths and exceptional internal customer service delivery. "
  • See the full list of office support clerk skills.

    Before becoming an office support clerk, 40.2% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.4% office support clerks went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some office support clerks have a college degree. But about one out of every four office support clerks didn't attend college at all.

    Those office support clerks who do attend college, typically earn either a business degree or a accounting degree. Less commonly earned degrees for office support clerks include a health care administration degree or a psychology degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an office support clerk. We've found that most office support clerk resumes include experience from Denver Public Schools, Hanger, and Ricoh. Of recent, Denver Public Schools had 8 positions open for office support clerks. Meanwhile, there are 7 job openings at Hanger and 7 at Ricoh.

    Since salary is important to some office support clerks, it's good to note that they are figured to earn the highest salaries at Sierra Pacific Industries, AXA, and Ricoh. If you were to take a closer look at Sierra Pacific Industries, you'd find that the average office support clerk salary is $39,502. Then at AXA, office support clerks receive an average salary of $36,209, while the salary at Ricoh is $35,890.

    View more details on office support clerk salaries across the United States.

    The industries that office support clerks fulfill the most roles in are the technology and education industries. But the highest office support clerk annual salary is in the finance industry, averaging $34,227. In the health care industry they make $32,459 and average about $32,381 in the government industry. In conclusion, office support clerks who work in the finance industry earn a 7.1% higher salary than office support clerks in the education industry.

    The three companies that hire the most prestigious office support clerks are:

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    What Clerks Do

    Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.

    In this section, we take a look at the annual salaries of other professions. Take clerk for example. On average, the clerks annual salary is $877 lower than what office support clerks make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both office support clerks and clerks positions are skilled in customer service, data entry, and word processing.

    As far as similarities go, this is where it ends because an office support clerk responsibility requires skills such as "scheduling appointments," "hr," "greeting visitors," and "office support." Whereas a clerk is skilled in "basic math," "math," "cleanliness," and "pos." So if you're looking for what truly separates the two careers, you've found it.

    Clerks receive the highest salaries in the health care industry coming in with an average yearly salary of $31,380. But office support clerks are paid more in the finance industry with an average salary of $34,227.

    On average, clerks reach similar levels of education than office support clerks. Clerks are 0.6% less likely to earn a Master's Degree and 0.7% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of an Office Technician?

    An Office Technician handles installation and repair tasks by using power tools and manual equipment safely and effectively. Besides installing, maintaining, and repairing central office equipment, an office technician also installs, tests, and labels cable lines. They deactivate, activate, and maintain office equipment. Other duties performed by office technicians include removing non-functional and unused office equipment, managing equipment stations and telecommunication rooms cabling, and maintaining inspection, repair, maintenance, and installation documents. Also, these professionals work as per environmental, safety, and health policies.

    Now we're going to look at the office technician profession. On average, office technicians earn a $2,916 higher salary than office support clerks a year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both office support clerks and office technicians are known to have skills such as "data entry," "word processing," and "office equipment. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, office support clerk responsibilities are more likely to require skills like "customer service," "database systems," "scheduling appointments," and "greeting visitors." Meanwhile, a office technician might be skilled in areas such as "patients," "office procedures," "schedule appointments," and "vital signs." These differences highlight just how different the day-to-day in each role looks.

    It's been discovered that office technicians earn higher salaries compared to office support clerks, but we wanted to find out where office technicians earned the most pay. The answer? The construction industry. The average salary in the industry is $38,498. Additionally, office support clerks earn the highest paychecks in the finance with an average salary of $34,227.

    In general, office technicians study at similar levels of education than office support clerks. They're 0.9% more likely to obtain a Master's Degree while being 0.7% more likely to earn a Doctoral Degree.

    How a Data Clerk Compares

    A data clerk is responsible for performing administrative support tasks, mainly focusing on data-entry. Their responsibilities typically include updating databases, maintaining records on spreadsheets and other documents, preparing and processing files, creating and organizing reports, coordinating with different departments to gather or disseminate data, and performing research and analysis. They may also handle calls and correspondence, monitor schedules and office supply inventory, and complete support tasks for staff as necessary. Furthermore, as a data clerk, it is essential to maintain an active communication line with teams and adhere to the company's data security policies and regulations.

    Let's now take a look at the data clerk profession. On average, these workers make lower salaries than office support clerks with a $490 difference per year.

    By looking over several office support clerks and data clerks resumes, we found that both roles utilize similar skills, such as "data entry," "office equipment," and "front desk." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an office support clerk is likely to be skilled in "customer service," "word processing," "scheduling appointments," and "greeting visitors," while a typical data clerk is skilled in "computer entry," "purchase orders," "student data," and "data integrity."

    Interestingly enough, data clerks earn the most pay in the manufacturing industry, where they command an average salary of $35,533. As mentioned previously, office support clerks highest annual salary comes from the finance industry with an average salary of $34,227.

    Data clerks typically study at similar levels compared with office support clerks. For example, they're 0.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of a Room Clerk

    A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.

    Room clerks tend to earn a lower pay than office support clerks by about $1,253 per year.

    According to resumes from both office support clerks and room clerks, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "data entry," and "office equipment. "

    Each job requires different skills like "word processing," "database systems," "payroll," and "clerical support," which might show up on an office support clerk resume. Whereas room clerk might include skills like "stock room," "purchase orders," "postage meter," and "delivery carts."

    Now, let's take a closer look at the financials in each career. The government industry tends to pay more for room clerks with an average of $33,014. While the highest office support clerk annual salary comes from the finance industry.

    In general, room clerks reach similar levels of education when compared to office support clerks resumes. Room clerks are 1.1% less likely to earn their Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.