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Become An Office Support Specialist

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Working As An Office Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An Office Support Specialist Do At Lifeworks NW

* Performs reception duties, answering phones (on multi-line phone system).
* Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
* Act as resource to staff and clients.
* Responsible for insurance verifications, set client fees, balance payment agreements and administrative intakes.
* Update and maintain records in proprietary software.
* Manage office paperwork and flow.
* Does data entry, references information on the computer, schedules, runs basic reports as needed.
* Scanning, copying and faxing as needed.
* Receive payment and record receipts for services.
* Hear and process complaints from customers and public.
* Schedule appointments, and maintain and update appointment calendars.
* Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
* Participate in regular individual and team meetings with supervisor.
* Attend informational and administrative meetings which may include all staff and team meetings, consultation with other staff and required trainings.
* Continually increase level of cultural sensitivity, awareness and competency.
* Unload and sort courier items and/or office supplies as needed.
* Meets standards for productivity, accuracy/quality of work, customer service and team work.
* Meets standards for attendance following the department's call-in policy for any unscheduled absences

What Does An Office Support Specialist Do At Jpmorgan Chase

* Review and process operational inquires from the Front Office
* Assist all new Financial Advisors with account opening, account updates, acats and all operational needs.
* Perform quality control review of account maintenance requests, ensuring all information entered is accurate and complete
* Work with internal and external parties to resolve all types of inquiries related to maintenance requests
* Work with Front Office Product Desks, Investors, Financial Advisors, and Client Service
* Review daily reconciliation reports
* Compile MIS data for management
* Document procedures and process flows, and ensure they are kept accurate
* Assist in the development of training materials
* Coordinate with various areas of Operations, Middle Office, Finance, IT and Senior Management on business requirements, procedures and processes
* Assist with monthly management reporting

What Does An Office Support Specialist Do At Ricoh Americas Corporation

* Runs high volume copy machines and performs binding and finishing work.
* Ensures convenience copiers are working properly, checking for quality via daily inspections.
* Clears paper jams and informs technicians of specific problems.
* Performs all repair service on customer copier equipment.
* Maintains records for management reports and inventories of supplies needed.
* Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
* Calculates charges for jobs performed and maintains some billing logs.
* Responds to and coordinates all service calls required by customer.
* May perform filing duties in conjunction with specific customer requests.
* Delivers completed jobs to pre-determined customer locations within and outside of the site.
* Maintains daily meter and service logs.
* May travel between customer's buildings.
* Answers customer questions regarding status or feasibility of job requests.
* Ensures upkeep of convenience copier areas by keeping neat and well stocked.
* Performs duties related to the shipping of materials.
* Performs duties related to the receiving of materials.
* May perform meeting room and conference room set ups.
* May perform building occupant moves within assigned facilities.
* May perform re-lamping and light maintenance duties as assigned.
* May perform occasional cleaning duties as needed.
* May require periodic overtime on nights and weekends, including off-hour emergency response.
* Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
* Uses all copier equipment, calculator, fax machine, postage meter and some PC.
* Performs filing duties, which may include 'purging' and archiving old documents.
* Performs other duties as assigned

What Does An Office Support Specialist Do At State of Massachusetts

* This position’s primary responsibility will be to provide superior customer service to licensing applicants by responding to calls and inquiries that come in thru the Licensing Status line.
* This person must be responsive to the needs of licensing applicants and agency staff; effectively communicate ideas clearly and concisely, both orally and in writing, to applicants; and be sensitive to the need for good communication.
* Provide coverage for the Call Center, and the mail room which will require learning the process in those areas in order to work independently as needed.
* Work effectively both in groups and independently.
* Readily exchange ideas and information with all team members.
* Help maintain an enjoyable, challenging and productive work environment.
* Demonstrate a commitment to quality and excellence.
* Look for and make continuous improvements in key processes, techniques and procedures.
* Review and analyze licensing policies and procedures to identify opportunities to improve processing methods and expediting the licensing process.
* Perform accurate data entry.
* Pay attention to detail with the result that work is accurate and seldom needs rework.
* Review and evaluate incoming physician license applications and supporting documents to ensure compliance with the Board of Registration in Medicine’s licensing requirements.
* Perform a comprehensive screening of all documents; comparing information and validating the documentation sources.
* Coordinate collection of documentation from medical schools, postgraduate training programs, licensing boards, examination boards, the federal government and professional agencies.
* Work efficiently and volunteer to take on extra assignments when necessary.
* Be an efficient and productive contributor.
* Plan ahead and organize work.
* Maintain updated information to assist covering staff members and supervisors.
* Perform related duties as assigned

What Does An Office Support Specialist Do At Centura Health

Registering patients; collecting co pays/ other payments due; answering phones; making patient appointment reminder calls; serve as a liaison and assistant to physicians, technologists, and nursing staff in Imaging Services; uses Synapse and PACS GEAR to make and/or load CD’s; adhere to strict guidelines for release of patient’s Imaging records, filling out and obtaining all necessary paperwork

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How To Become An Office Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Office Support Specialist jobs

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Top Skills for An Office Support Specialist

CustomerServiceDataEntryDatabaseSystemsOfficeSupportPayrollFinancialStatementsOfficeSuppliesPhoneCallsOfficeEquipmentPowerpointTravelArrangementsPurchaseOrdersFrontDeskResourceScheduleAppointmentsMulti-LinePhoneSystemTelephoneCallsHRSpecialProjectsSort

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Top Office Support Specialist Skills

  1. Customer Service
  2. Data Entry
  3. Database Systems
You can check out examples of real life uses of top skills on resumes here:
  • Managed office duties including customer service, phone calls, coordinating meetings and classrooms also maintained calendars for 10 surveyors.
  • Filled patients request for Medical Records, faxing, phones, data entry, and filing.
  • Maintained and updated files and database systems Responded to requests for information.
  • Performed office support duties as needed including filing and copying patients' records.
  • Performed receptionist duties and supported human resources in the areas of benefits, employment and payroll in a timely fashion.

Top Office Support Specialist Employers

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