Office support specialist job description

J
oin our team as an Office Support Specialist at our Furniture Mart USA Corporate Office in Sioux Falls, SD!
This is an exciting opportunity to showcase your top-notch customer service and administrative skills. Be a part of our customers’ journey by supporting all aspects of the buying experience after the sale. Grow with our dynamic team in a collaborative, family-like environment!

Full-Time (40 hrs/wk): Monday-Friday, varied shifts between 9:00AM-9:00PM + Alternating Weekends Provide superior service to our customers through financing assistance, customer service, delivery, and sales support for our retail stores Assist our Finance & Accounting department with various tasks including the following: Enter finance and credit card transactions into Storis software Review of previous day’s sales orders and transactions for accuracy Reconciliation of previous day’s transactions (cash, credit card, financing, etc.) Collection and follow-up on any uncollected accounts receivable Resolve customer concerns in a polite, professional, and timely manner Resolve finance process and funding issues with multiple finance companies Review and determine required action to resolve any issues with customer tickets Support sales and office staff at all retail locations


WHAT DO WE OFFER?


$ Competitive Wages $ Growth Opportunities - With our promote-from-within-first philosophy , our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company! Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k) Plan with Employer MATCH! Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!


REQUIREMENTS/QUALIFICATIONS:


Associate degree or equivalent from two-year college or technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience Upon job offer, must be able to pass a background check prior to starting employment Strong customer service skills, including friendly, courteous and outgoing demeanor Telephone and computer proficiency including technical aptitude with the ability to use Microsoft products Demonstrate excellent communication skills (written, verbal, and listening) Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision Possess good judgment, ability to accept responsibility and handle confidential information


Furniture Mart USA is an Equal Opportunity Employer

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*Minimum Qualifications:
* High school diploma or GED. One year of clerical experience is required. Must take and pass a typing skills test with a score of 35 net WPM. Photo identification is required to take the typing skills test.


Nature of Work:

This is advanced clerical work which involves moderately complex work methods and problems and requires skilled typewriting. Although employees in this class perform duties which require skilled typewriting, the principal emphasis is upon the wide variety of clerical tasks performed which require the application of independent judgment and clerical knowledge. Work of these positions other than typewriting is similar in nature and level to that found in the Clerk 2 class. The varied of work differs among positions, but where work is more repetitive there
is an additional responsibility for finality of action. Work may include the operation of other standard office
machines for which no previous training is required. Supervision is occasionally exercised over a small group of employees assisting in routine details. Until the more difficult phases of a job are learned an employee works under
relatively close supervision, but thereafter detailed instructions are received only when changes in procedures are made. Work is reviewed by a supervisor through observation of operations, periodic audits of work performed, review of typewritten material, and by advice and assistance on unusual or difficult problems.
*Illustrative Tasks:
* Maintains the less complex accounting, financial and cost records where no technical knowledge is required but where frequent procedural problems arise; prepares or checks payrolls, vouchers, requisitions and purchase orders;
maintains personnel, financial, court and similar records. Gives information to other divisions and the public,
applying significant knowledge of departmental rules, regulations and procedures to interpretations made.
Supervises a small group of employees engaged in routine clerical and typing duties. Processes documents requiring various procedural knowledge such as warrants for arrest or insurance claims; reviews documents for sufficiency, obtains necessary signatures and routes appropriately, maintaining follow-up. Prepares less complex tax statements; computes simple taxes or obtains data for the computation of more involved taxes; replies to correspondence inquiries covering tax procedures. Composes and types form letters and other routine correspondence based on information from records and files; prepares rough draft reports, narratives and statistical
tabulations. Types from copy, rough draft or general instructions, accounting and financial statements, inventories, court records, letters, payrolls, receipts, medical records and case histories, departmental reports, permits or other materials, frequently requiring independent action and discretion on problems encountered. Takes and transcribes
dictation by dictating machine, including correspondence, reports or other materials; takes dictation from
professional personnel requiring knowledge of special terminology. Performs related work as required.
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Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value the unique perspective each of our employees bring to the workplace. We know that when people with different cultures, backgrounds and experiences work collaboratively, we can exceed our business objectives. We are dedicated to attracting, developing and retaining a diverse workforce that fosters creativity and enables our ongoing success.
Essential Job Functions and Responsibilities
Performs a variety of the most complex clerical support duties within a functional group or team. Tasks may include one or more of the following:
Clerk: Performs functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintains records, forms, verifies information and resolves more complex problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and/or screen incoming calls.
Printing: Completes assignments of the highest technical complexity ranging from single and multicolor forms, promotional materials, bulletins, manuals and other printed material including documents requiring merge of covers, text, indexes and related items. Performs necessary equipment set-up and preparatory work. Operates bindery equipment such as folder, cutter, perforator, punches, collator, drill, stapler, padder, etc.
Imaging-Indexing: Performs scanning, manual indexing and/or fax committal for all levels of customers. Performs quality checks and indexes scanned and faxed documents for specified customers or customer types. Obtains accurate information (policy numbers, procedures, product codes, batch numbers and customer numbers) for scanned documents. Resubmits incomplete documents back for Prepping, Scanning, Storage, etc. May contact agents, insureds, claimants, etc. for additional information when required. May assist in testing system upgrades and enhancements.
Mailing: Prepares incoming mail for distribution and processes outgoing mail. Distributes and collects mail, determines and affixes appropriate postage. Maintains records on postage, registered mail and packages. Operates mailroom equipment including postage machine, sorter, inserter, etc. Maintains knowledge of the rules, regulations and procedures of the various mail and package systems/vendors throughout the nation.
Supply: Orders, receives, stores and issues supplies (stationery, office supplies, marketing materials etc.). Maintains established inventory levels by checking shelves and prepares purchase orders or notifies supervisor at established reorder points. Stocks deliveries and checks that deliveries conform to purchase orders (quality and quantity). May assist in the preparation of budget and control activities, including preparing and verifying invoices.
Receptionist: Greets and directs vendors, customers and other visitors and may arrange for escorts. Answers, routes and screens incoming calls.
Business Phones: Maintains extensive organization knowledge to answer organization-wide toll-free and direct phone lines. Verifies and explores caller's need to “warm” transfer to appropriate department. Intakes caller information to research and later return and forward the caller to the appropriate department or individual employee. Accesses various business-related computer systems to assist in getting callers to the appropriate party. May monitor email boxes for response or forward.
Word Processing: Prepares the most complex documents from various sources of written or dictated input which may include page layouts and charts. Enters corrections, revisions and proofreads output for accuracy and completeness.
Quality Control/Review: Reviews completed work prior to distribution to customer. Forwards items found not meeting standards to the appropriate employee for correction. Researches and tracks detected issues and provides feedback to Lead and/or management.
Other support activities: Filing, document assembly, data entry, etc.
Complies with appropriate company and/or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).
Applies knowledge of department policies and procedures and utilizes broad understanding of the business and organization.
Provides guidance and assistance to lower level positions.
Performs other duties as assigned.

Job Requirements
Education: High school diploma or equivalent
Experience: 4 to 6 years of related experience. Experience in the insurance industry preferred. Certification in area of expertise may be required.

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Business Unit:

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