Office technician job description

Valley Mountain Regional Center is hiring for full-time Senior Office Technician for Telemed in Modesto.
Make a difference in the lives of people with disabilities.



VMRC provides a generous benefit package including CalPERS retirement, medical, dental and vision. 16 holidays per year and generous sick and vacation time. Flexible work environment which allows for amazing work/life balance!! Work at home some of the week.



Compensation: $17.28 per hour



General Statement of Duties:
The Senior Office Technician will be responsible for performing, with minimal supervision, a variety of complex clerical duties for which general guidelines exist, exercise initiative and independent judgment within established departmental procedures. Position may require detailed and sensitive public contact.


Working Conditions and Physical Requirements:
The majority of duties are performed in the office. The job duties require the ability to sit for up to 4 hours at a time, the ability to stand for up to 1 hour at a time, the ability to lift up to 50 pounds, to push/pull up to 100 pounds, the ability to operate office machines requiring manual dexterity and repetitive key entry for up to 4 hours at a time. The ability to read, write and speak English, the ability to comprehend large amounts of written material, use the telephone, and communicate via electronic mail is required on a daily basis.


Responsibilities May Include:


Edit, word process and proofread correspondence and complex reports. Operation of central telephone system. Sort and distribute incoming and outgoing mail. Compose routine correspondence. Laserfishe scanning and sorting of files both electronic and physical. Vendorization. Compile and reconcile information for reports. Develop forms, templates, spreadsheets and databases. Coordinate special projects. Data entry and retrieval. Assist in orientation and training of new staff. Completing copy request and file transfers. Other duties as assigned.


Minimum Position Requirements:
High School diploma or equivalent and three years increasingly responsible office experience. May substitute A.A. degree or business school certificate for one year of experience. Knowledge of office procedures and practices; grammar and spelling; word processing and/or data entry methods. May require previous experience in specific technical function to be performed (ex: telephone reception or word processing). Knowledge of Microsoft office software including Excel, Word, Powerpoint, Outlook and Access. Ability to type at least 50 wpm is required.

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

CMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. SPSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Job Description

The PremierOne Computer-Aided Dispatch (CAD) Technician will be responsible for various customer supporting functions and products including customer CAD systems, related services, interfaces, and other various ancillary systems. Basic network and infrastructure knowledge will contribute to a successful position. Primary duties will include acting as a back office support technician working within a ticketing system to handle assigned customer issues which are functionally escalated from the Support and Onsite Admin groups. Duties will also include working with the CAD Engineering teams to enter and classify defects based on these customer found issues. Position requirements may require strict background checks within our customer set requirements - in order to gain remote access to these highly sensitive customer systems. The candidate must have excellent technical and interpersonal communication skills.
What you will be able to do:
Solve problems by identifying the root cause of a reported incident; either application use or product code.Gather data that will aid in code fixes specific to the customer's environment, and/or defects identified within a specific product.Manage reported application and/or system issues to ensure full functionality of the end users system. Support customers who depend on their dispatching system to keep their public safety operations running. Builds expert knowledge in the Mission Critical Software and Public Safety Solution Industry.Work with various teams including Support, Product Management, Engineering, and Customer Success groups.Utilize relationships amongst Motorola teams to identify and determine the best approach to support customers, their systems, and everyday needs. Actively utilize the support ticketing system used to update customers on incident status, next steps, and resolution of an issue. Be a member of a team who supports mission critical systems during off hours on a rotational schedule.
#LI-DB1
Basic Requirements
The minimum requirements we seek:
High School Diploma or equivalency3+ years of Technical Customer Support experience.2+ years of Public Safety Applications experience involving CAD applications.Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits effective Day 1401K with Company Match and Day 1 vesting9 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Job Title:
Back Office Technician (L2)
Location:
South San Francisco, CA

Summary:

Respond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.
Essential Duties and Responsibilities:

• Support of PC & MAC Platforms & Operating Systems.
• Involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location.
• Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC & MAC systems.
• Work independently on assignments and report progress to your supervising manager.
• Coordinate, manage and predict equipment and part needs
• Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.
• Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e., OPUS, ServiceNow, Google Docs)
• Plus, if you are experienced with Google Suite of Applications, WebEx & MDM solutions, not mandatory

Education/Experience:

• Professional experience supporting both PC and MAC Platforms and Operating Systems (60/40)
• Customer Service and experience working directly with customers is a must.
• Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred.
• Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and Desk Jet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, Apple Computers is preferred.
• Requires a sound technical background with a minimum of 2-3 years of professional experience in a Service or IT environment.
• Good interpersonal skills and organizational skills.
• Troubleshooting and problem experience are helpful.
• Excellent communication skills are a plus.
• General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.
• 5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory.
• Experience with Mobile Devices & Operations Systems (Blackberry, IOS v. 4 or better, Android) is beneficial