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Become An Office Worker

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Working As An Office Worker

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does An Office Worker Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Office Worker

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Office Worker Career Paths

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Office Worker Demographics

Gender

Female

63.7%

Male

25.7%

Unknown

10.7%
Ethnicity

White

64.7%

Hispanic or Latino

13.8%

Black or African American

11.5%

Asian

6.6%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

53.2%

French

9.4%

German

4.5%

Japanese

4.5%

Russian

3.9%

Italian

2.9%

Portuguese

2.9%

Arabic

2.9%

Chinese

2.6%

Mandarin

2.3%

Korean

2.3%

Hindi

1.9%

Armenian

1.3%

Polish

1.3%

Cantonese

1.0%

Hebrew

0.6%

Dutch

0.6%

Danish

0.6%

Ukrainian

0.6%

Vietnamese

0.6%
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Office Worker Education

Schools

Indiana University of Pennsylvania

15.9%

University of Phoenix

9.3%

Liberty University

5.9%

Eastern Washington University

5.7%

Louisiana State University and A&M College

5.5%

The Academy

5.1%

East Tennessee State University

4.4%

University of Massachusetts Amherst

4.2%

Murray State University

4.2%

University of Louisiana at Monroe

4.0%

University of Connecticut

4.0%

University of Kentucky

3.7%

Ashford University

3.7%

University of Pittsburgh -

3.7%

Temple University

3.5%

Truman State University

3.5%

Mississippi State University

3.5%

Middle Tennessee State University

3.5%

Southern Illinois University Carbondale

3.3%

Hinds Community College

3.3%
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Majors

Business

22.0%

Psychology

8.7%

Accounting

7.8%

Nursing

5.8%

Criminal Justice

5.8%

Health Care Administration

5.1%

Communication

5.0%

Biology

4.2%

English

4.0%

General Studies

3.8%

Education

3.4%

Medical Assisting Services

3.2%

Liberal Arts

3.1%

General Education, Specific Areas

2.9%

Social Work

2.8%

Computer Science

2.8%

Elementary Education

2.8%

Management

2.4%

Marketing

2.3%

Political Science

2.1%
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Degrees

Bachelors

42.3%

Other

29.3%

Associate

12.7%

Masters

8.1%

Certificate

4.6%

Diploma

1.8%

Doctorate

0.8%

License

0.3%
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Highest Office Worker Salaries

Job Title Company Location Start Date Salary
Supervisor, Office Workers The Windsor School, Inc. NY Aug 23, 2016 $67,704
Manager of Office Workers Pacita D. Franco, DDS, Inc. Pasadena, CA Apr 08, 2010 $51,445
Manager of Office Workers Noble Geropsychiatric Medical Group Irvine, CA Jan 07, 2008 $50,777
Manager of Office Workers The Roman Catholic Diocese of Orange Orange, CA Nov 12, 2010 $43,201
Managers and Office Workers CCL Insurance Yorba Linda, CA Oct 22, 2007 $43,055
Supervisor of Office Workers Yogibapa Inc. Perry, GA Mar 05, 2010 $42,000

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Top Skills for An Office Worker

  1. Phone Calls
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Utilized organizational skills when filing and directed phone calls to appropriate personnel.
  • Performed customer service during football games and aided in administrative office work
  • Drive performance in Office Management including dispatching, invoicing customers, acct payable, data entry, weekly scheduling of employees.
  • Job Duties: Basic Office duties, able to work a computer, printer, and file papers correctly.
  • Answered multiple questions that came through either by phone or in person, organized office supplies and completed various tasks i.e.

How Would You Rate Working As an Office Worker?

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