** Sign On Bonus: Qualified External Candidates may be eligible for a $1500.00 Sign-on Bonus ***
What You Will Do
To assist the physician and other health care professionals in providing quality care to patients in the Sharp Rees-Stealy Occupational Health Program.
Required Qualifications
- Certification of completion of a Medical Assistant Program.
- Experience with CAOHC and Spirometry.
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Preferred Qualifications
- 1 Year MA experience in related clinical area.
- Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
Essential Functions
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Communication and teamwork
Staff Development: Participates in clinical and department specific meetings, technical in-services, customer service training, and mock codes. Orients new nurse to department.
Teamwork: Consistently acts as a team player. Demonstrates willingness to float/flex and assist in other departments/locations throughout Sharp Rees-Stealy.
Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members (Providers, PSRs, etc.)
Front Desk: Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.
Gives and receives feedback about care and service delivery.
Other: Performs all other duties as required by Coordinator, Occupational Health Nurse or Director. Times patient in and out on their paperwork within established timeframes. -
Customer service
Smiles, makes eye contact, uses warm and professional tone of voice when calling patients and escorting them to the exam room.
Addresses all patients by first and last name, unless otherwise requested by the patient. Checks for correct name pronunciation.
Introduces self-using first name and role/title. Wears name badge where it can be easily seen.
Provides physical assistance to patients as indicated (e.g., getting onto exam table in exam rooms).
Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.)
Returns regularly and explains delays to patients waiting in exam rooms. Keeps PSR informed of back office events and status.
Refrains from discussion of personal issues or patient-related conditions where patients can overhear. Consistently monitors voice volume in patient care areas. Adheres to Sharp HealthCare policies and procedures regarding confidentiality. Maintains patient privacy (i.e., occupied exam room doors are kept shut, patients information is not discussed where it can be overheard or shared inappropriately).
Assists patients who appear to be lost or confused.
Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 3 rings, announces caller before transfer, answers all phones in area). -
Daily operations
Telephone: Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments.
Ensure prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls.
Ancillary Results Management: Assumes responsibility for receiving of results, routing to provider and forwarding to medical records.
Daily Organization: Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards. Reviews charge tickets for accuracy and completeness. Follows policy and procedure for entering of OCM. Completes work within assigned hours.
Policy & Procedure: Follows all policies and procedures. Demonstrates familiarity with nursing policy and procedure manuals. May participate in writing or revision of policies. Adhere to Appearance Standards Categories II.
Quality Assurance: Demonstrates clear knowledge and accountability of quality regulations and standards for department. Maintains Quality Assurance book/list on unit.
Other: Performs all other duties as required by Coordinator, Occupation Health Nurse, or Director.
Daily Effectiveness: Demonstrates department efficiency by maintaining department standards including attendance, punctuality and completion of time cards. -
Nursing skills
Clinical Expertise: Demonstrates technical expertise and competency within scope of practice. May act as a clinical resource for the assigned area. Partners with physicians to continuously learn and expand clinical knowledge base. Maintains current knowledge of medications and administration techniques.
Patient Education: In partnership with physician, provides specific educational material and individual teaching.
Infection Control: Uses Universal precautions and demonstrates knowledge of infection control policies and procedures.
Other: Participates in clinical projects as directed by the coordinator, Occupational Health Nurse or Director. -
Regulatory compliance
Follows established guidelines for infectious control policy and procedure. Annual skin test is current.
Maintains environmental/equipment safety and reports any potential hazardous situation to Supervisor/Manager. Attends all mandatory safety training inservices.
Knowledge, Skills, and Abilities
- Medication administration proficiency.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association