Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Patient Services Representative II Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview
The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience. Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections.
What you will do
Engage patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Obtains and accurately enters required information for registration into the electronic health system. Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
Organizes, expedites and follows-up on any paperwork related to patient care.
Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
Education Qualifications
High School Diploma or equivalent Required
Experience Qualifications
Two (2) years of related customer experience, preferably in healthcare Required
Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience
Skills and Abilities
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff required
Ability to perform with a high degree of accuracy and with meticulous attention to detail required
Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required
Physical Demand
Light Physical Demand
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
$30k-35k yearly est. Auto-Apply 42d ago
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Provider Talent Acquisition Specialist - Hybrid
St. Lukes University Health Network 4.7
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission
of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Provider Talent Acquisition Specialist is responsible for assisting with the mission of the network's growth and provider satisfaction strategies by supporting the recruitment of Advanced Practitioners, Physicians and related provider roles. Activities include sourcing, advertising, candidate relationship management, interviewing, hiring, onboarding and coordination of / attendance at recruitment events, conferences etc. The Provider Talent Acquisition Specialist serves as a resource to employees, managers and applicants in regard to full cycle provider recruitment functions. They will collaborate with the broader recruitment team and internal stakeholders to optimize provider recruitment and retention, budgetary compliance, recruitment strategies and protocols, and contract negotiations.
JOB DUTIES AND RESPONSIBILITIES:
Leads recruitment efforts for both existing and newly developed specialties, as assigned. Develops and executes strategic plans to promote SLPG and SLUHN opportunities to providers in training and in practice. Supports growth, retention, and replacement planning for providers as needed.
Partners with Provider Sourcing Specialists and aligned operational leadership to develop and implement recruitment strategies, including job posting optimization, marketing channel development, job board procurement, digital and traditional employment marketing, campaign planning, and talent pipeline development.
Oversees all aspects of the provider recruitment process-from initial candidate outreach and qualification to presentation to operational leaders and recruitment committees. Coordinates candidate site visits and community exposure, manages follow-up communications, and initiates post-offer processes including credentialing, contracting, and onboarding.
Responsible for workforce planning metrics such as average time-to-fill, quality of hire, and retention goals for assigned service lines.
Leads initiatives to engage Advanced Practitioner students through class presentations, job fairs, and other outreach efforts.
Builds and maintains strong relationships with residency and fellowship programs within SLUHN and externally.
Represents SLUHN at national and local medical conferences, job fairs, and provider recruitment events to build brand awareness and attract top talent.
Cultivates relationships with key provider sources including medical schools, training programs, and professional associations at the national, state, and local levels.
Negotiates and manages contracts with external recruitment firms, serving as the primary liaison and contract administrator.
Manages Workday processes related to provider recruitment, including FTE changes, transfers, promotions, and new hires.
Other related duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to eight hours per day. Standing and walking as necessary. Frequently using fingers/hands for typing, computer entry etc. Twisting and turning of hands occasionally. Pushing and pulling. Occasionally stoops, bends, squat, kneel and reach above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general and near vision.
EDUCATION:
Minimum of a Bachelor's Degree, preferably in human resources, marketing, public relations or healthcare management.
TRAINING AND EXPERIENCE:
A minimum of two years of experience in a talent acquisition or related role is required; three years is preferred. Previous experience in provider recruitment is strongly preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
$38k-52k yearly est. Auto-Apply 11d ago
Supervisor Provider Coding Specialist
Tidelands Health Group 3.8
Remote job
Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Supervisor Provider Coding Specialist Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview
The Supervisor, Provider Coding Specialist under the general supervision of the Coding Manager, is responsible for overseeing daily coding workflow in the assignment of ICD-10 CM, CPT, and HCPCS codes. Accountable for quality, timeliness, completeness, and accuracy of the coding team to ensure optimal reimbursement and goal attainment. The coding supervisor performs quality reviews and provides education and training when deficiencies are identified, or new processes are implemented. Incorporates initiatives that improve compliance and reduce risks to the institution. Serves as a resource and technical expert for complex coding/billing issues. Informs, educates, and coordinates with other Revenue Cycle, Clinical Operations, and other stakeholders regarding the coding and charge capture process. Assists coding manager with coding-related projects and staff oversight.
What you will do
Leads and guides staff that performs medical coding functions and supervises the processes and systems required to accomplish timely, accurate, and compliant record management and coding.
Supervise and coordinate all activities of the medical coders to include effective management of staffing schedule to achieve timely coding, provider and coder audits, identification of and implementation of proactive denial mitigants, and staff engagement.
Responsible for maintaining current knowledge of applicable medical record and coding laws, rules, and regulations, Follows compliant charge capture in accordance with Medicare, Medicaid or Third-Party payer guidelines.
Assists with development of policies, procedures and job aids related to coding and charge entry. Assist in the development of processes and education of team related to provider coding. Translates regulatory requirements into daily operating procedures. Assists with the preparation of special reports for Leadership to document utilization of the charge capture outcomes (e.g., late entry volumes, pricing impacts, etc.).
Assists with and works in cooperation with CDM managers to establish charge capture, CDM maintenance practices and methodologies. Recommends revisions to charge codes and submits requests for charge codes for new services.
Support ongoing education needs of employee-partners to keep all apprised of most current coding regulations and guidance. Educates caregivers on charge capture as omissions or errors are identified.
Supervise daily revenue cycle operations to include creation, monitoring and problem-resolution needed to achieve agreed upon revenue cycle metrics for the coding team
Work with physicians to ensure consistent coding and documentation policies and procedures are followed
Act as a resource to clinic staff on matters pertaining to the revenue cycle
Identifies inconsistencies and works with Clinical Informatics to streamline charge capture process.
Lead or participate in cross-functional workgroups/committees as needed
Support all other functions of the Revenue Cycle Team
Will work with HR, IT Provisioning team, and coding manager/director in all aspects of onboarding new employees
Education Qualifications
High School Diploma Required
Associate's Degree in healthcare administration, Health Information Technology, or related field Preferred
Experience Qualifications
2 years of supervisory experience based on education Required
3 years of coding experience for hospital and/or professional fee services for multi-specialty departments Required
2 years of coding auditing experience Preferred
Minimum of five (5) years of coding experience and/or charge capture experience, including two (2) years in a healthcare revenue cycle supervisor/lead role Required
Experience in a Supervisor/Lead role with oversight of 4+ employees Required
Experience with coding and/or auditing in a Healthcare environment for hospital and/or professional fee services for multi-specialty departments Required
Experience with ICD-10 diagnosis, ICD-10 procedures, HCPCS level I and II codes, and CPT coding Required
Skills and Abilities
Knowledge of outpatient charging and OPPS rules
Ability to work with departments to identify charge revenue opportunities and ways to improve charge capture
Strong understanding of hospital and ambulatory workflows.
Must be able to work extended hours and/or flexible hours as needed to meet department project demands and/or department goals.
Required to have the ability to apply logical thinking to practical problems.
Be able to deal with a variety of abstract and concrete variables and respond effectively to sensitive inquiries or complaints.
Attention to detail; ensuring accuracy in work
Ability to multi-task and ensure deadlines are met consistently
Ability to work as a team member, collaboratively and positively
Licenses and Certifications
Certified Coding Specialist - American Health Information Management Association Required
Certified Coding Specialist - Physician-based - American Health Information Management Association Required
Certified Professional Coder - American Academy of Professional Coders Required
Registered Health Information Administrator - American Health Information Management Association Required
Registered Health Information Technician - American Health Information Management Association Required
Physical Demand
Light Physical Demand
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.
Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
$44k-60k yearly est. Auto-Apply 60d+ ago
Social Worker - Rural Health (Master's level, on-site + remote))
St. Lukes University Health Network 4.7
Remote or Tamaqua, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission
of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Outpatient Care Manager, Social Worker (OP CM SW) is responsible for providing Social Work and care management services to out-patients and their families (occasional in-patients) as directed by the policies and procedures of the entity and Outpatient Care Management Department. The OP CM SW provides professionally established methods of assessing a patient's unique bio-psychosocial status, assists patients and families in resolving problem areas, and connects them with appropriate community resources and services. Responsible for the psychosocial component of patient care as it relates to medical stability and wellness, the OP CM SW collaborates with both health care and community partners to address social determinants of health and promote self-management of care needs. The OP CM SW also collaborates with the Outpatient Care Manager RN, Community Health Worker and extender staff as needed to address the social needs of the medically complex patient.JOB DUTIES AND RESPONSIBILITIES:
Provides assessment, care planning and intervention to patients and caregivers, including psychosocial and resource evaluation and planning, advocacy, as well as crisis intervention as appropriate.
Provides counseling directed toward helping patients/caregivers cope with and understand the relationship between physical functioning, illness and the consequent social/emotional impact and adjustments required.
Consults with providers, nurses and other members of the health care team to facilitate interdisciplinary care and address effective continuum of care coordination.
Investigates insurance benefits as well as community resources to provide and facilitate appropriate referrals based on patient/caregiver agreement.
Organizes individual patient care meetings with internal and, as necessary, external multidisciplinary team members and the patient/caregiver to evaluate progress and to identify and resolve problems that may interfere with a positive patient outcome.
Provides patient/caregiver and/or care team education as needed as it relates to government mandates/laws.
Proactively collaborates with patient/caregiver, care team members, and community partners as necessary to address bio-psychosocial needs to ensure efficient and effective continuity of care, utilization of resources and to avoid unnecessary hospitalizations.
Ensures appropriate clinical and patient care documentation in patient charts, completes reports and other requested/required patient documentation as needed, and maintains required statistical documentation for the department's management information system.
Functions autonomously under the Organization and Departmental policies and procedures and in compliance with the NASW Code of Ethics.
Acts as a liaison to community agencies, health institutions, etc., to address systems issues affecting patient outcomes by serving, as able, in community groups and organizations.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for one to two hours at a time, stand for two to three hours at a time, walk on all surfaces for up to five hours per day, and climb stairs. Must be capable of driving a car. Fingering and handling objects frequently. Occasionally firmly grasp, twist and turn objects with hands and fingers. May be required to lift, carry, push, and/or pull objects weighing up to 25 pounds. Occasionally stoops, bends, squats, kneels and reaches above shoulder level. Must have the ability to hear as it relates to normal conversations and high and low frequencies and to see as it relates to general and peripheral vision. Must have the ability to touch as related to telephone and computer keyboard.
EDUCATION:
Master's degree in Social Work from an educational institution accredited by the National Council on Social Work Education (NCSWE) preferred.
LICENSURE / CERTIFICATION:
State licensure for MSW in PA and NJ preferred.State licensure for MSW in NJ required if working in NJ.TRAINING AND EXPERIENCE:
MSW with minimum of two (2) years' experience in medical social work case management or other experience as related to site of service preferred or as above.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
$46k-55k yearly est. Auto-Apply 60d+ ago
Business Intelligence Solutions Developer
St. Luke's Health System 4.7
Remote or Boise, ID job
St. Luke's Health System in Boise, ID is seeking a BI Solutions Developer to join our Digital & Analytics team.
We are seeking a skilled professional with experience in Epic Cogito, including data model certification and/or certification in any Epic Application. This role is part of our Clinical Business Intelligence (BI) team, providing support to all clinical departments across the organization.
This position is a hybrid schedule, on-site (Boise, ID) expectation is two days a week.
What You Can Expect:
A supportive team culture where success is celebrated, and challenges are embraced as learning opportunities.
A commitment to professional development to ensure skills are aligned with industry best practice, emerging BI technologies, and an ever-changing health care environment.
A flexible work environment accommodating a mix of both “work-from-home” and “in-person” office days.
Design, develop, and maintain BI reports, dashboard, and data visualizations using BI tools with Power BI and Epic Cogito technologies.
Responsibilities
Analyzes business intelligence needs and requirements and provides data storage, analytical, or reporting tools in response.
Works with key business stakeholders to understand and prioritize data and information requirements; develops data/information quality metrics.
Creates testing methodology and criteria; tests storage and reporting solutions for functionality and integrity; troubleshoots and resolves errors and solves complex technical problems.
Develops standards, policies and procedures for the form, structure and attributes of the business intelligence tools and systems.
Develops standard or custom reports, queries, or dashboards that access and consolidate information from a variety of data sources, and provides ongoing support for data users.
Utilizes data mining techniques and develops data models to assist in the visualization and interpretation of data.
Researches new technology and develops business cases to support enterprise wide business intelligence solutions.
Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
Possesses comprehensive knowledge of subject matter.
Provides leadership, coaching, and/or mentoring to a subordinate group; may act as a "lead" or first-level supervisor.
Other duties and responsibilities as assigned.
Qualifications
Education: Bachelor's degree or 4 years of relevant experience in lieu of degree OR Associate's degree plus 2 years of relevant experience.
Experience: 4 years additional relevant experience.
Preferred Qualifications:
Healthcare experience
Licenses/Certifications: Epic EHR certification
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
$77k-95k yearly est. Auto-Apply 21d ago
Contract Manager
St. Luke's Health System 4.7
Remote or Meridian, ID job
At St. Luke's, our team of Contract Managers pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. We strive to foster an environment that embraces our employees' unique strengths, experiences and perspectives which drives our exceptional, patient-centered care.
The Contract Manager is responsible for driving and negotiating contracting processes and policies that improve quality throughout the organization. This role negotiates contracts, working with internal stakeholders and external vendors for assigned contracts/category groups.
What you can expect
Collaborative team that cultivates a positive environment
Hybrid Schedule! Work from home two days a week
Ability to make a high-level impact working with internal and external stakeholders
Room for advancement
Gain knowledge of RFP and RFQ process in healthcare setting
Working with complex contracts with high dollar value
Contracting for implants vertical marrying up to supply chain
Qualifications
Bachelor's degree or experience in lieu of degree
Five (5) years' relevant experience
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
$52k-68k yearly est. Auto-Apply 60d+ ago
Management Engineer (Industrial Systems Engineer) (Cover Letter REQUIRED)
St. Lukes University Health Network 4.7
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission
of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Under general supervision of the Director, Management Engineering, the Management Engineer plays a lead role in Network and Entity process improvement projects by performing operational assessments including conducting analyses, presenting results and recommendations and developing measurement tools to improve St. Luke's University Health Network (SLUHN) operating processes and systems and increase productivity. The position is also responsible for complying with network policy and procedures, managing resources, and identifying and meeting customer needs in a team environment.
JOB DUTIES AND RESPONSIBILITIES:
Leads process and operational improvement projects by serving as an analyst, consultant, or project manager as needed. Plans, coordinates, and conducts studies to identify and implement best practices. Evaluates organizational processes, methods, and equipment, recommending enhancements based on findings.
Manages and educates on the concepts and solutions related to productivity and benchmarking efforts throughout the Network. Monitors key performance indicators to maximize productivity, efficiency, and resource utilization.
Develops effective methods for measuring outcomes against established standards, including identifying relevant criteria and implementing qualitative and quantitative measurement tools.
Collaborates with healthcare leaders to identify and share best practices, supporting network-wide implementation efforts. Proactively communicates issues to appropriate individuals and recommends solutions.
Demonstrates strong written and presentation skills, as well as expertise in process re-engineering and quantitative analysis within a healthcare setting. Delivers presentations to diverse audiences across both Entity and Network levels.
Able to work remotely with limited supervision. Primarily works from home but is required to present in person based on meeting, project, and departmental requirements.
PHYSICAL AND SENSORY REQUIREMENTS:
Sit for up to 6 hours and stand or walk for up to 4 hours each day. Frequently use fingers and hands for object manipulation. Lift and carry items weighing up to 15 lbs. Must be able to detect attributes of objects through touch and have normal hearing for conversations and varying sound frequencies. Visual requirements include general, near, far, color, peripheral, and depth perception.
EDUCATION:
Bachelor's or Master's degree in a related field (such as Industrial Systems Engineering) is required.
TRAINING AND EXPERIENCE:
Requires one to three years of relevant experience, preferably within a healthcare setting.
Must have advanced computer analytics skills, including proficiency with spreadsheets, databases, word processing, and presentation software.
Knowledge of SQL strongly preferred.
Knowledge of PowerBI, Tableau, Databricks or similar tools preferred.
REQUIRED: Please submit a cover letter for further consideration
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
$79k-110k yearly est. Auto-Apply 1d ago
HR Analyst - Talent Solutions
St. Luke's Health System 4.7
Remote or Boise, ID job
*Remote work supported from Idaho, Oregon, Utah, and Arizona ONLY*
The Talent Solutions team at St. Luke's Health System administers, governs and maintains multiple strategic talent systems that support workforce experience, engagement and learning. This HR Analyst for Talent Solutions is a critical role that provides technical system expertise to support system configuration, system integrity and upgrades, integration, testing, and end-user experience.
The successful candidate will have strong technical literacy with prior experience in configuration and administration of HR Information System and/or Learning Management tools, ability to be proactive and manage workload in a remote environment, and a solutions-focused, customer experience mindset.
What You Can Expect:
Administer and maintain talent systems, ensuring accurate course catalogs, user access, role permissions, and system functionality.
Troubleshoot and resolve technical issues through learner tickets and proactive system monitoring.
Manage system upgrades, release testing, and configuration changes to ensure a stable and user-friendly learning environment.
Collaborate with cross-functional teams for system integration and solution optimization.
Qualifications:
Bachelor's Degree or experience in lieu of.
4 years of relevant experience (technical experience in LMS, HRIS, HR solutions).
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
$47k-62k yearly est. Auto-Apply 52d ago
Ambulatory Care Pharmacist - Hybrid McCall Primary Care
St. Luke's Health System 4.7
Remote or McCall, ID job
At St. Luke's, we focus on building a workplace that supports growth, teamwork and balance. Our ambulatory care pharmacists are valued members of the care team, and we work hard to create an environment where people can build meaningful careers. With supportive colleagues, strong leadership and a commitment to patient-centered care, St. Luke's is a great place to work.
St. Luke's is seeking an Ambulatory Care Pharmacist to join our team in a hybrid role supporting our primary care clinics in McCall, Idaho. This position provides full clinical support from a remote setting and requires one day of on-site work in McCall per month for nine months of the year. This role is an important part of the care team and works closely with clinic partners across the region.
The St. Luke's Ambulatory Pharmacy Department includes pharmacists embedded in clinics across the health system in internal medicine, family medicine, endocrinology, anticoagulation, heart failure, lipidology, cystic fibrosis and pediatric specialties.
What you can expect from this role
An independent hybi ambulatory pharmacist practice with a broad collaborative practice agreement
Management of a full remote clinic schedule, typically 8-12 patient appointments per day, using video and phone visits
Coordinating closely with clinic teams to support medication management, answer drug questions and troubleshoot pharmacy issues
Building strong partnerships with physicians, advanced practice practitioners, behavioral health providers and care managers
Collaboration with clinical pharmacy technicians who support patient access and workflow
Opportunities to precept pharmacy students and residents through virtual and on-site experiences
Required on-site presence in McCall one day per month (nine months per year) for team connection, clinic integration and community partnership
Other onsite work up for 40% of work time might be required
Preferred qualifications for this role
Previous experience managing virtual patient panels in an ambulatory or primary care setting
Experience with chronic disease management in primary care
Completion of a PGY2 Ambulatory Care Residency, or a PGY1 Pharmacy Residency with strong ambulatory focus, or equivalent ambulatory care experience
Board certification (BCPS, BCACP or BCGP) preferred
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
$114k-144k yearly est. Auto-Apply 36d ago
Nurse Practitioner or Physician Assistant - Care Anywhere (Hybrid Night)
St. Lukes University Health Network 4.7
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission
of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Exciting new position with our Care Anywhere Practice!
The Advanced Practitioner (Nurse Practitioner or Physician Assistant) is responsible for providing healthcare services to patients under the supervision of, and/or in collaboration with, the attending physician. These services include, but not limited to, medical evaluation, treatment, counseling, and referrals. Consists of diagnostic evaluations, therapeutic remediation, surgical assistance, and pharmaceutical prescription
As with any other health care professional, the Advanced Practitioner is charged with being a patient advocate. The Advanced Practitioner will participate in patient satisfaction, quality, and performance improvement initiatives.
JOB DUTIES AND RESPONSIBILITIES:
Care Anywhere Night Hybrid PositionSCHEDULE: Hybrid night position - in person at West End Ortho Hospital Monday-Thursdays; Virtual Fri-Sun
The Care Anywhere Night Hybrid Advanced Practitioner (Physician Assistant or Nurse Practitioner) is a clinician who thrives in a changing environment where care delivery is enhanced through technology. This is a unique and innovative role, responsible for providing excellent patient care and experience in both the in person and virtual space. Customer Service and Compassionate and Empathetic communication skills will be critical in this roll. Must be able to treat children & adults.
Virtual Care - Night Coverage Care Anywhere Practice
During overnight hours (may vary in time), conduct live and interactive clinical assessments, diagnose and treat patients via our virtual care platform, including recommending suitable treatment plans and considering cost-effective treatment modalities including but not limited to prescribing medication and assisting in care coordination or escalation as appropriate and within scope of licensure.
Complete “eVisits” (Asynchronous) that come to the care anywhere pool
Complete scheduled visits escalated from our after hours nurse triage line
Respond to patient questions/messages that come through the portal to the care anywhere team or our Care Anywhere number
West End Ortho Hospital Coverage
Attend to medical/clinical needs of in house overnight surgical patients
Respond to nursing questions about in house patients and any medical emergencies
Collaborate with Physicians for escalation issues and arrange for transfer if necessary
Complete appropriate notes when care is provided
Clinical Concierge After Hours Practice Coverage
Answer calls from our Concierge Medicine Primary Care Practice Patients after hours via dedicated phone line (or other identified and approved communication method)
Provide guidance within scope of practice and escalate care as appropriate to include but not limited to virtual visit, handoff to other care location, orders, prescriptions, etc.
Document patient interactions and collaboration with Concierge Practice Attending Physician
Hospitalist Floor Call Support
Respond timely to floor calls from our Hospitalist Service for identified units/campuses
Document interactions and enter orders as appropriate
Collaborate with in house Hospitalist staff and Nursing
Additional Skills:
Basic technology skills - able to personally troubleshoot and patiently help others troubleshoot basic audio/video connections
Dynamic communicator - Able to connect with patients through technology.
Relationship Builder - Able to build care team relationships
Motivated and independent
Adapts easily to new processes and change
at least 1 year experience working as an Advanced Practitioner
PHYSICAL AND SENSORY REQUIREMENTS:
Sit up to 8 hours per day; 3 hours at a time. Stand for up to 8 hours per day; 8 hours at a time. Walking for up to 6 hours per day. Frequently lifting, carrying and pushing objects up to 10 pounds. Rarely lifting, carrying and pushing objects up to 75 pounds. Frequently stooping and bending. Frequently reaching above shoulder level. Frequently handling, firm grasping and twisting & turning as it relates to performing procedures. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, high and low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision. Must be able to speak as it relates to normal conversation and projection as it relates to lectures and presentations.
EDUCATION:
Certified Registered Nurse Practitioner or Medical Physician Assistant with current license to practice in the state of Pennsylvania or New Jersey, as determined by the job location. Physician Assistants must also have a current certification through the National Commission on Certification of Physician Assistants (NCCPA).
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
$84k-157k yearly est. Auto-Apply 49d ago
Weekend Patient Engagement Partner, Connect to Care - Access Center
St. Lukes University Health Network 4.7
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission
of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Patient Engagement Partner - Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.
JOB DUTIES AND RESPONSIBILITIES:
Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.
Verifies and updates patient demographic and insurance information.
Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.
Actively participates as a team member in resolution of problems as they are identified.
Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners.
Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision.
EDUCATION:
High School diploma or equivalent required
TRAINING AND EXPERIENCE:
Previous general computer experience with data entry required
Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
Previous healthcare experience with medical terminology preferred
Previous experience with electronic medical record (EMR) preferred
Competencies required:
Excellent communication, facilitation, and presentation skills.
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to work from home in accordance with the Network Work from Home Policy if needed.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
$31k-37k yearly est. Auto-Apply 53d ago
Workforce Planning Analyst
St. Luke's Health System 4.7
Remote or Boise, ID job
As a Workforce Planning Analyst, you will play a crucial role in our overall workforce strategy - responsible not only for extraction and analysis of data for predictive modeling but also in the design and building of a system solution for workforce optimization. The successful candidate will have a blend of skills and abilities that include data analytics, translation of data into actionable insights, and technical proficiency in operating systems and system configuration (ie, Cornerstone or other platform for performance management, succession planning, skills work).
This is a remote position but you must reside in Idaho, Oregon, Utah or Arizona.
What to Expect:
Coordinates with all levels of management to provide insights to business unit leadership and key stakeholders. Performs analysis and interpretation on projects of moderate size, risk and complexity. Provides operational context, highlights opportunities, and proactively supports decision making.
Understands and interprets operational processes and business context to translate clinical, financial, and operational data into insights and information to support decision making.
Communicates regularly with managers and key stakeholders to ensure alignment to strategic business initiatives
Evaluates options and makes recommendations on courses of action to leadership and key stakeholders as appropriate.
Challenges and supports business decisions with analytical rigor, insights, and judgments to drive better decisions.
Responsible for and performs all moderately complex assignments and work requiring independent judgment and moderate guidance.
Supports and maximizes the business units' operational and strategic performance delivering insights that ensure high level customer service.
Builds successful partnerships with key internal customers and cross functional teams.
Partners with Business Intelligence and Data Management teams to industrialize proven analytical solutions to meet recurring insight needs.
Works with and contributes to Data Management and Data Governance to understand and help define data policies and standards to ensure high quality data and analytics.
Typically handles matters and issues that are complex in nature and only escalates situation in rare circumstances.
Maintains a high degree of functional, analytical, and technical acumen.
Participates on special projects, workgroups and teams, as assigned.
Completes other duties and responsibilities as assigned.
Minimum Qualifications:
Education: Bachelor's degree or experience in lieu of degree
Experience: 4 years relevant experience
Preferred Qualifications:
Experience in the healthcare industry
Experience with Power BI, data bricks, HR management system, EPIC
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Interested but not ready to apply? Join our Talent Community and stay connected for future opportunities!
$44k-58k yearly est. Auto-Apply 4d ago
Business Intelligence Solutions Developer
St. Luke's Health System 4.7
Remote or Boise, ID job
St. Luke's Health System in Boise, ID is seeking a BI Solutions Developer to join our Digital & Analytics team. We are seeking a skilled professional with experience in Epic Cogito, including data model certification and/or certification in any Epic Application. This role is part of our Clinical Business Intelligence (BI) team, providing support to all clinical departments across the organization. **_This position is a hybrid schedule, on-site (Boise, ID) expectation is two days a week._**
**What You Can Expect:**
+ A supportive team culture where success is celebrated, and challenges are embraced as learning opportunities.
+ A commitment to professional development to ensure skills are aligned with industry best practice, emerging BI technologies, and an ever-changing health care environment.
+ A flexible work environment accommodating a mix of both "work-from-home" and "in-person" office days.
+ Design, develop, and maintain BI reports, dashboard, and data visualizations using BI tools with Power BI and Epic Cogito technologies.
**Responsibilities**
+ Analyzes business intelligence needs and requirements and provides data storage, analytical, or reporting tools in response.
+ Works with key business stakeholders to understand and prioritize data and information requirements; develops data/information quality metrics.
+ Creates testing methodology and criteria; tests storage and reporting solutions for functionality and integrity; troubleshoots and resolves errors and solves complex technical problems.
+ Develops standards, policies and procedures for the form, structure and attributes of the business intelligence tools and systems.
+ Develops standard or custom reports, queries, or dashboards that access and consolidate information from a variety of data sources, and provides ongoing support for data users.
+ Utilizes data mining techniques and develops data models to assist in the visualization and interpretation of data.
+ Researches new technology and develops business cases to support enterprise wide business intelligence solutions.
+ Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
+ Possesses comprehensive knowledge of subject matter.
+ Provides leadership, coaching, and/or mentoring to a subordinate group; may act as a "lead" or first-level supervisor.
+ Other duties and responsibilities as assigned.
**Qualifications**
+ Education: Bachelor's degree or 4 years of relevant experience in lieu of degree OR Associate's degree plus 2 years of relevant experience.
+ Experience: 4 years additional relevant experience.
**Preferred Qualifications:**
+ Healthcare experience
+ Licenses/Certifications: Epic EHR certification
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Boise_
**Category** _Data & Analytics_
**Work Unit** _Data And Analytics System Office_
**Position Type** _Full-Time_
**Work Schedule** _DAY_
**Requisition ID** _2025-107628_
**Default: Location : Location** _US-ID-Boise_
**Work Location : Name** _400 S Broadway Ave, Boise, St Luke's Plaza 1_
$77k-95k yearly est. 21d ago
Contract Manager
St. Luke's Health System 4.7
Remote or Meridian, ID job
At St. Luke's, our team of Contract Managers pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. We strive to foster an environment that embraces our employees' unique strengths, experiences and perspectives which drives our exceptional, patient-centered care.
The Contract Manager is responsible for driving and negotiating contracting processes and policies that improve quality throughout the organization. This role negotiates contracts, working with internal stakeholders and external vendors for assigned contracts/category groups.
**What you can expect**
+ Collaborative team that cultivates a positive environment
+ Hybrid Schedule! Work from home two days a week
+ Ability to make a high-level impact working with internal and external stakeholders
+ Room for advancement
+ Gain knowledge of RFP and RFQ process in healthcare setting
+ Working with complex contracts with high dollar value
+ Contracting for implants vertical marrying up to supply chain
**Qualifications**
+ Bachelor's degree or experience in lieu of degree
+ Five (5) years' relevant experience
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Meridian_
**Category** _Supply Chain_
**Work Unit** _Supply Chain Management System Office_
**Position Type** _Full-Time_
**Work Schedule** _DAY_
**Requisition ID** _2025-106939_
**Default: Location : Location** _US-ID-Meridian_
**Work Location : Name** _3330 E Louise Dr 5th Floor, Meridian, Portico North Building_
$52k-68k yearly est. 60d+ ago
Per Diem Professional Fee PA/NJ Remote Coder
St. Lukes University Health Network 4.7
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission
of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Physician Coder codes and abstracts physician services performed in the hospital setting according to AHA, AMA, guidelines and CMS directives. Must assure data quality through quarterly reviews. Performs data entry of physician services statistics into specialty-specific databases. Works with Medical Records, Finance, and Physician Billing to ensure appropriate flow of information.
JOB DUTIES AND RESPONSIBILITIES:
Codes and abstracts professional fee hospital services performed by SLPG physicians from medical records according to ICD-9/ICD-10, CPT-4, HCPCS II, and CMS guidelines. Utilizes 3M Encoder for validation of RVUs and CPT-4 procedure unbundling.
Maintains a 95% coding accuracy rate as measured through quality reviews.
Maintains daily productivity as outlined
Responsible for maintaining up-to-date knowledge of coding guidelines as they relate to physician services for hospital inpatient, observation, consultant, surgical, critical care, and E & M services.
Performs data entry of abstracted physician information into specialty- specific databases.
Conducts educational sessions to the medical staff for coding and documentation compliance.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to seven hours per day, three- four at a time. Frequently uses fingers for typing, data entry, etc. Frequent use of hands. Use of upper extremities to rarely lift up to ten pounds. Rarely stoops, bends, or reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.
EDUCATION:
RHIA, RHIT, CPC, OR CCS-P with working knowledge of ICD-9/ICD-10, CPT and HCPCS coding required.
TRAINING AND EXPERIENCE:
Minimum 1-3 years experience in CPT/HCPCS physician procedural coding. Previous experience with computerized patient record and coding system preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
$51k-65k yearly est. Auto-Apply 60d+ ago
Management Engineer (Industrial Systems Engineer) - Hybrid
St. Luke's University Health Network 4.7
Remote or Allentown, PA job
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Under general supervision of the Director, Management Engineering, the Management Engineer plays a lead role in Network and Entity process improvement projects by performing operational assessments including conducting analyses, presenting results and recommendations and developing measurement tools to improve St. Luke's University Health Network (SLUHN) operating processes and systems and increase productivity. The position is also responsible for complying with network policy and procedures, managing resources, and identifying and meeting customer needs in a team environment.
JOB DUTIES AND RESPONSIBILITIES:
* Leads process and operational improvement projects by serving as an analyst, consultant, or project manager as needed. Plans, coordinates, and conducts studies to identify and implement best practices. Evaluates organizational processes, methods, and equipment, recommending enhancements based on findings.
* Manages and educates on the concepts and solutions related to productivity and benchmarking efforts throughout the Network. Monitors key performance indicators to maximize productivity, efficiency, and resource utilization.
* Develops effective methods for measuring outcomes against established standards, including identifying relevant criteria and implementing qualitative and quantitative measurement tools.
* Collaborates with healthcare leaders to identify and share best practices, supporting network-wide implementation efforts. Proactively communicates issues to appropriate individuals and recommends solutions.
* Demonstrates strong written and presentation skills, as well as expertise in process re-engineering and quantitative analysis within a healthcare setting. Delivers presentations to diverse audiences across both Entity and Network levels.
* Able to work remotely with limited supervision. Primarily works from home but is required to present in person based on meeting, project, and departmental requirements.
PHYSICAL AND SENSORY REQUIREMENTS:
Sit for up to 6 hours and stand or walk for up to 4 hours each day. Frequently use fingers and hands for object manipulation. Lift and carry items weighing up to 15 lbs. Must be able to detect attributes of objects through touch and have normal hearing for conversations and varying sound frequencies. Visual requirements include general, near, far, color, peripheral, and depth perception.
EDUCATION:
Bachelor's or Master's degree in a related field (such as Industrial Systems Engineering) is required.
TRAINING AND EXPERIENCE:
Requires one to three years of relevant experience, preferably within a healthcare setting.
Must have advanced computer analytics skills, including proficiency with spreadsheets, databases, word processing, and presentation software.
Knowledge of SQL strongly preferred.
Knowledge of PowerBI, Tableau, Databricks or similar tools preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
$79k-110k yearly est. Auto-Apply 13d ago
Patient Access Specialist - Connect Call Center
St. Luke's Health System 4.7
Remote or Twin Falls, ID job
At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.
Connect serves as a healthcare contact call center. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.
Schedule:
Monday-Friday 10am-6:30pm
Required to train onsite for the first 4-6 weeks, then you will transition to your remote work at home
Must be a resident to the state of Idaho or Oregon for remote work
What You Can Expect:
Provide extensive support via phone and online channels to patients and healthcare providers
Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
Foster community engagement to bolster patients' healthcare journey
Use a variety of technologies, tools and resources to support departmental workflows
Qualifications:
Education: High School Diploma or equivalent.
Experience: 1 year relevant experience.
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Interested but not ready to apply? Join our Talent Community and stay connected for future opportunities!
$29k-32k yearly est. Auto-Apply 7d ago
HR Analyst - Talent Solutions
St. Luke's Health System 4.7
Remote or Boise, ID job
*Remote work supported from Idaho, Oregon, Utah, and Arizona ONLY*
The Talent Solutions team at St. Luke's Health System administers, governs and maintains multiple strategic talent systems that support workforce experience, engagement and learning. This HR Analyst for Talent Solutions is a critical role that provides technical system expertise to support system configuration, system integrity and upgrades, integration, testing, and end-user experience.
The successful candidate will have strong technical literacy with prior experience in configuration and administration of HR Information System and/or Learning Management tools, ability to be proactive and manage workload in a remote environment, and a solutions-focused, customer experience mindset.
What You Can Expect:
Administer and maintain talent systems, ensuring accurate course catalogs, user access, role permissions, and system functionality.
Troubleshoot and resolve technical issues through learner tickets and proactive system monitoring.
Manage system upgrades, release testing, and configuration changes to ensure a stable and user-friendly learning environment.
Collaborate with cross-functional teams for system integration and solution optimization.
Qualifications:
Bachelor's Degree or experience in lieu of.
4 years of relevant experience (technical experience in LMS, HRIS, HR solutions).
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Interested but not ready to apply? Join our Talent Community and stay connected for future opportunities!
$47k-62k yearly est. Auto-Apply 32d ago
Ambulatory Care Pharmacist - Hybrid McCall Primary Care
St. Luke's Health System 4.7
Remote or McCall, ID job
At St. Luke's, we focus on building a workplace that supports growth, teamwork and balance. Our ambulatory care pharmacists are valued members of the care team, and we work hard to create an environment where people can build meaningful careers. With supportive colleagues, strong leadership and a commitment to patient-centered care, St. Luke's is a great place to work.
St. Luke's is seeking an Ambulatory Care Pharmacist to join our team in a hybrid role supporting our primary care clinics in McCall, Idaho. This position provides full clinical support from a remote setting and requires one day of on-site work in McCall per month for nine months of the year. This role is an important part of the care team and works closely with clinic partners across the region.
The St. Luke's Ambulatory Pharmacy Department includes pharmacists embedded in clinics across the health system in internal medicine, family medicine, endocrinology, anticoagulation, heart failure, lipidology, cystic fibrosis and pediatric specialties.
What you can expect from this role
An independent hybi ambulatory pharmacist practice with a broad collaborative practice agreement
Management of a full remote clinic schedule, typically 8-12 patient appointments per day, using video and phone visits
Coordinating closely with clinic teams to support medication management, answer drug questions and troubleshoot pharmacy issues
Building strong partnerships with physicians, advanced practice practitioners, behavioral health providers and care managers
Collaboration with clinical pharmacy technicians who support patient access and workflow
Opportunities to precept pharmacy students and residents through virtual and on-site experiences
Required on-site presence in McCall one day per month (nine months per year) for team connection, clinic integration and community partnership
Other onsite work up for 40% of work time might be required
Preferred qualifications for this role
Previous experience managing virtual patient panels in an ambulatory or primary care setting
Experience with chronic disease management in primary care
Completion of a PGY2 Ambulatory Care Residency, or a PGY1 Pharmacy Residency with strong ambulatory focus, or equivalent ambulatory care experience
Board certification (BCPS, BCACP or BCGP) preferred
What's in it for you
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Interested but not ready to apply? Join our Talent Community and stay connected for future opportunities!
$114k-144k yearly est. Auto-Apply 35d ago
Workforce Planning Analyst
St. Luke's Health System 4.7
Remote or Boise, ID job
As a Workforce Planning Analyst, you will play a crucial role in our overall workforce strategy - responsible not only for extraction and analysis of data for predictive modeling but also in the design and building of a system solution for workforce optimization. The successful candidate will have a blend of skills and abilities that include data analytics, translation of data into actionable insights, and technical proficiency in operating systems and system configuration (ie, Cornerstone or other platform for performance management, succession planning, skills work).
**This is a remote position but you must reside in Idaho, Oregon, Utah or Arizona.**
**What to Expect:**
+ Coordinates with all levels of management to provide insights to business unit leadership and key stakeholders. Performs analysis and interpretation on projects of moderate size, risk and complexity. Provides operational context, highlights opportunities, and proactively supports decision making.
+ Understands and interprets operational processes and business context to translate clinical, financial, and operational data into insights and information to support decision making.
+ Communicates regularly with managers and key stakeholders to ensure alignment to strategic business initiatives
+ Evaluates options and makes recommendations on courses of action to leadership and key stakeholders as appropriate.
+ Challenges and supports business decisions with analytical rigor, insights, and judgments to drive better decisions.
+ Responsible for and performs all moderately complex assignments and work requiring independent judgment and moderate guidance.
+ Supports and maximizes the business units' operational and strategic performance delivering insights that ensure high level customer service.
+ Builds successful partnerships with key internal customers and cross functional teams.
+ Partners with Business Intelligence and Data Management teams to industrialize proven analytical solutions to meet recurring insight needs.
+ Works with and contributes to Data Management and Data Governance to understand and help define data policies and standards to ensure high quality data and analytics.
+ Typically handles matters and issues that are complex in nature and only escalates situation in rare circumstances.
+ Maintains a high degree of functional, analytical, and technical acumen.
+ Participates on special projects, workgroups and teams, as assigned.
+ Completes other duties and responsibilities as assigned.
**Minimum Qualifications:**
+ Education: Bachelor's degree or experience in lieu of degree
+ Experience: 4 years relevant experience
**Preferred Qualifications:**
+ Experience in the healthcare industry
+ Experience with Power BI, data bricks, HR management system, EPIC
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Boise_
**Category** _Data & Analytics_
**Work Unit** _Workforce Planning & Innovation System Office_
**Position Type** _Full-Time_
**Work Schedule** _DAY_
**Requisition ID** _2025-106207_
**Default: Location : Location** _US-ID-Boise_
**Work Location : Name** _400 S Broadway Ave, Boise, St Luke's Plaza 1_
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Ohio Hospital Association may also be known as or be related to Ohio Hospital Association and The Ohio Hospital Association.