Client Representative jobs at OHM Corporation - 1797 jobs

The Senior Manager of Customer Service (SMCS) & Airline Program Management plays a crucial role in ensuring customer satisfaction with contracted or ad hoc services performed at one of our partner's production sites. The Senior Manager of Customer Service oversees a customer service team and provides direct customer service support to a select client base. The SMCS ensures contracted program inventory and service levels are maintained, oversees daily logistics management, invoicing, and customer communication. The Senior Manager of Customer Service & Airline Program Management is also responsible for supporting customer service regulatory requirements and working with relevant regulatory bodies as needed. Responsibilities Responsible for the management of the customer service team, including supervision, coaching and mentoring, training and development, and annual performance reviews. Supports the client service team and assigned client base to ensure daily pick-up and delivery schedules are maintained for airline program management accounts, ensuring minimum and maximum inventory levels are consistently met. Ensures production requirements for assigned clients are communicated daily to Production Site Leads. In conjunction with the Director, assigns new customers to specific customer service team members and ensures customer-specific requirements are fully established across our partner's departments. Oversees the customer service team's daily invoicing activities. Develops and maintains strong working relationships with assigned customers and key points of contact at major accounts. Resolves customer issues, escalations, and complaints, involving the Director as required. Supports the client service team and assigned client base by conducting formal analysis for the Sales Team on customer contract requirements and cost metrics, incorporating client feedback to identify improvement opportunities and recommend strategies to enhance the customer experience. Develops and recommends customer service policies and procedures and, once approved by management, ensures consistent implementation across all customer service team members and production sites. Attends and leads weekly meetings, team meetings, and customer-related meetings to drive compliance with customer needs. Works collaboratively with other functions such as Production, Accounting, and Sales to support the financial goals of our client. Acts as a liaison between management and the customer service team. Understands and follows all company standard practices and policies. Performs other duties as assigned. Requirements Minimum of 5+ years' experience in customer service or a related field. Bachelor's degree in business, communications, or a related field preferred. Proven managerial experience. A driven and self-motivated leader with a strong commitment to enhancing customer experience. Highly organised and detail-oriented, with the ability to multitask and manage personnel in remote locations. Comfortable working in fast-paced environments with deadlines and stringent performance requirements. Proficient in MS Office; ERP system experience preferred. Strong communication skills. Ability to work successfully and collaboratively with others. Benefits Our client offers a comprehensive and competitive benefits package, including medical, dental, and vision coverage, short- and long-term disability, life insurance, paid time off, tuition reimbursement, and retirement savings with company match-designed to support long-term financial stability and physical and emotional well-being. About Our Client Our client is a leading FAA-authorised aviation repair and overhaul service provider with multiple locations across North America. With a long-established presence in the aviation maintenance industry, our client is known for technical excellence, operational scale, and a strong commitment to quality and customer service. They offer competitive compensation, market-leading benefits, and a culture focused on continuous improvement and career progression within the aircraft maintenance sector.

Equal Opportunity Employer/Disability/Veterans Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy. This is a remote opportunity for applicants residing in NY! Duties and Responsibilities Manages all assigned key accounts Serves as an account liaison between internal departments and external accounts Builds relationships and trust between the assigned accounts and Reliable Respiratory Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system Obtains all necessary insurance authorizations Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed Spot opportunities to recommend additional services or products that support customer goals and boost referrals Ensures completion of worklists assigned Collects patient payments Ensures patients understand cost responsibilities Coordinates appointments between customers and respiratory staff Participates in company phone campaigns Complies with all policies and procedures established by the company and the company's regulatory bodies Required Qualifications 18 years of age or older Must be eligible to work in the United States and not require work authorization from us now or in the future Bachelor's Degree required 1 year of customer service experience Required Skills Effective and professional verbal and written communication abilities Professional computer experience (especially Microsoft Office Suite) Ability to work independently to investigate and make decisions Ability to work in collaboration with others Ability to prioritize and complete work amidst interruptions in a busy work area Ability to comply with guidelines both internal and industry-imposed Ability to reconcile multiple shifting logistical factors for each appointment Strong attention to detail Great customer service skills especially in high intensity situations Fluent in English and Spanish proficiency preferred Competencies Adaptability Analytical Skills Attention to Detail Communication Computer Skills Customer Service Decision Making Dependability Initiative Problem Solving Productivity Self-Motivated Sense of Urgency Teamwork Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time This role routinely uses standard office equipment such as computers, phones, and printers/scanners The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment The noise level in the work environment is usually moderate to loud if employee wished to be in office Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

Equal Opportunity Employer/Disability/Veterans Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy. This is a remote opportunity for applicants residing in NY! Duties and Responsibilities Manages all assigned key accounts Serves as an account liaison between internal departments and external accounts Builds relationships and trust between the assigned accounts and Reliable Respiratory Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system Obtains all necessary insurance authorizations Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed Spot opportunities to recommend additional services or products that support customer goals and boost referrals Ensures completion of worklists assigned Collects patient payments Ensures patients understand cost responsibilities Coordinates appointments between customers and respiratory staff Participates in company phone campaigns Complies with all policies and procedures established by the company and the company's regulatory bodies Required Qualifications 18 years of age or older Must be eligible to work in the United States and not require work authorization from us now or in the future Bachelor's Degree required 1 year of customer service experience Required Skills Effective and professional verbal and written communication abilities Professional computer experience (especially Microsoft Office Suite) Ability to work independently to investigate and make decisions Ability to work in collaboration with others Ability to prioritize and complete work amidst interruptions in a busy work area Ability to comply with guidelines both internal and industry-imposed Ability to reconcile multiple shifting logistical factors for each appointment Strong attention to detail Great customer service skills especially in high intensity situations Fluent in English and Spanish proficiency preferred Competencies Adaptability Analytical Skills Attention to Detail Communication Computer Skills Customer Service Decision Making Dependability Initiative Problem Solving Productivity Self-Motivated Sense of Urgency Teamwork Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time This role routinely uses standard office equipment such as computers, phones, and printers/scanners The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment The noise level in the work environment is usually moderate to loud if employee wished to be in office Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

Equal Opportunity Employer/Disability/Veterans Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy. This is a remote opportunity for applicants residing in TX. Duties and Responsibilities Manages all assigned key accounts Serves as an account liaison between internal departments and external accounts Builds relationships and trust between the assigned accounts and Reliable Respiratory Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system Obtains all necessary insurance authorizations Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed Spot opportunities to recommend additional services or products that support customer goals and boost referrals Ensures completion of worklists assigned Collects patient payments Ensures patients understand cost responsibilities Coordinates appointments between customers and respiratory staff Participates in company phone campaigns Complies with all policies and procedures established by the company and the company's regulatory bodies Required Qualifications 18 years of age or older Must be eligible to work in the United States and not require work authorization from us now or in the future Bachelor's Degree required 1 year of customer service experience Required Skills Effective and professional verbal and written communication abilities Professional computer experience (especially Microsoft Office Suite) Ability to work independently to investigate and make decisions Ability to work in collaboration with others Ability to prioritize and complete work amidst interruptions in a busy work area Ability to comply with guidelines both internal and industry-imposed Ability to reconcile multiple shifting logistical factors for each appointment Strong attention to detail Great customer service skills especially in high intensity situations Fluent in English and Spanish proficiency preferred Competencies Adaptability Analytical Skills Attention to Detail Communication Computer Skills Customer Service Decision Making Dependability Initiative Problem Solving Productivity Self-Motivated Sense of Urgency Teamwork Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time This role routinely uses standard office equipment such as computers, phones, and printers/scanners The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment The noise level in the work environment is usually moderate to loud if employee wished to be in office Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

Equal Opportunity Employer/Disability/Veterans Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy. This is a remote opportunity for applicants residing in TX. Duties and Responsibilities Manages all assigned key accounts Serves as an account liaison between internal departments and external accounts Builds relationships and trust between the assigned accounts and Reliable Respiratory Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system Obtains all necessary insurance authorizations Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed Spot opportunities to recommend additional services or products that support customer goals and boost referrals Ensures completion of worklists assigned Collects patient payments Ensures patients understand cost responsibilities Coordinates appointments between customers and respiratory staff Participates in company phone campaigns Complies with all policies and procedures established by the company and the company's regulatory bodies Required Qualifications 18 years of age or older Must be eligible to work in the United States and not require work authorization from us now or in the future Bachelor's Degree required 1 year of customer service experience Required Skills Effective and professional verbal and written communication abilities Professional computer experience (especially Microsoft Office Suite) Ability to work independently to investigate and make decisions Ability to work in collaboration with others Ability to prioritize and complete work amidst interruptions in a busy work area Ability to comply with guidelines both internal and industry-imposed Ability to reconcile multiple shifting logistical factors for each appointment Strong attention to detail Great customer service skills especially in high intensity situations Fluent in English and Spanish proficiency preferred Competencies Adaptability Analytical Skills Attention to Detail Communication Computer Skills Customer Service Decision Making Dependability Initiative Problem Solving Productivity Self-Motivated Sense of Urgency Teamwork Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time This role routinely uses standard office equipment such as computers, phones, and printers/scanners The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment The noise level in the work environment is usually moderate to loud if employee wished to be in office Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

Equal Opportunity Employer/Disability/Veterans Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy. This is a remote opportunity for applicants residing in New England. Duties and Responsibilities Manages all assigned key accounts Serves as an account liaison between internal departments and external accounts Builds relationships and trust between the assigned accounts and Reliable Respiratory Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system Obtains all necessary insurance authorizations Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed Spot opportunities to recommend additional services or products that support customer goals and boost referrals Ensures completion of worklists assigned Collects patient payments Ensures patients understand cost responsibilities Coordinates appointments between customers and respiratory staff Participates in company phone campaigns Complies with all policies and procedures established by the company and the company's regulatory bodies Required Qualifications 18 years of age or older Must be eligible to work in the United States and not require work authorization from us now or in the future Bachelor's Degree required 1 year of customer service experience Required Skills Effective and professional verbal and written communication abilities Professional computer experience (especially Microsoft Office Suite) Ability to work independently to investigate and make decisions Ability to work in collaboration with others Ability to prioritize and complete work amidst interruptions in a busy work area Ability to comply with guidelines both internal and industry-imposed Ability to reconcile multiple shifting logistical factors for each appointment Strong attention to detail Great customer service skills especially in high intensity situations Fluent in English and Spanish proficiency preferred Competencies Adaptability Analytical Skills Attention to Detail Communication Computer Skills Customer Service Decision Making Dependability Initiative Problem Solving Productivity Self-Motivated Sense of Urgency Teamwork Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time This role routinely uses standard office equipment such as computers, phones, and printers/scanners The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment The noise level in the work environment is usually moderate to loud if employee wished to be in office Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us! That's Nice, But What's the Job? Responsibilities of the Job (Or Better Known as, Your Next Destination) This is not your typical sales role. As a Customer Experience Guide, you are at the center of driving dealership success-delivering sales, building relationships, and creating a buying experience customers won't forget. From the first interaction to the final handshake, you'll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals. Prospect daily to build a strong pipeline and drive traffic to the dealership. Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back. Take ownership of the entire sales cycle-from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion. Confidently present vehicles, highlight features, and match customers with the right solution to close the sale. Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards. Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments. Engage customers proactively-make calls, set appointments, and educate buyers to keep the pipeline moving. Support dealership operations, including opening and closing responsibilities. What's in it for you Base pay plus uncapped, performance-based sales incentives-the more you sell, the more you earn. Be part of a fast-paced, results-driven team where high performers thrive. The opportunity to build lasting customer relationships while accelerating your career in sales. Knowledge, Skills and Abilities (The Good Stuff) Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information Must execute the highest attention to detail when assisting with the sale processes Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes Must practice strict discretion when dealing with sensitive information and account information Must be comfortable operating and parking vehicles on and off the lot Must be able to work autonomously and take ownership on assigned tasks Must assure the highest level of customer experience and satisfaction Required at times to work a flexible schedule including mornings, evenings and Saturdays. Requirements (a.k.a. What You Need to Get the Job Done) High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience. 3+ years of related work experience such as customer service, sales, or retail industry Valid driver's license and acceptable driving record for the previous 3 years Must be at least 18 years of age Ability to pass a drug test and a background check Physical Demands: The physical demands for this job. The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job position is designated as a safety sensitive position. Must be able to remain in a stationary position at least 50% of the time. Frequently move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Requires visual acuity to operate motor vehicles. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Consistent Work Schedule. We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends. Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done. World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs. Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Job DescriptionPosition Description: ***Great Pay ****Fun Industry *****Supportive Team ******Free Hair Services *******Healthcare benefits ********Standing schedules *********Award-winning Salon **********Full OR Part-time ***********Inclusive Environment Promotions are self-driven and may happen multiple times per year. Preference is given to future cosmetology professionals, but all may apply. Must be available one weekend day. What is a Salon Service LiasonTo understand the job, think receptionist/hostess + retail associate/cashier + communication liaison and hairstyling assistant Requirements: High School Diploma (those without HS diploma or GED can still apply for Guest Service Assistant role) Acceptable background check Able to use point-of-sale software

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a virtual two-week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15 - $18.36 per hour

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a two week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15.00 - $18.36 per hour

Levin Furniture & Mattress is hiring a Client Specialist (Sales-In-Training) at our Oakwood Village, OH Store Location! We re hiring enthusiastic, energetic people today! We re a family-owned company with a history of caring for our employees, customers and community! Levin Furniture & Mattress Compensation and Benefits Program: Increased Pay Rates - Earn more at Levin Paid Training - A Blended Training Approach Growth Opportunities Levin s loves to promote from within Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO Generous Employee Discount Friendly, Supportive Work Environment Beautiful Showroom with Top Brands & Trends Ready to launch your sales career? Join us as a Client Specialist and get hands-on experience while training for a Sales Associate role! In this fast-paced position, you ll: Deliver outstanding customer service and support the sales team Learn sales skills, product knowledge, and promotions Participate in sales meetings and vendor trainings Assist with store operations, social media, and customer calls Complete all core training for the Sales Associate role and demonstrate your new skills. Deliver outstanding support to customers and sales staff, ensuring every client has an exceptional experience. Assist with daily operations, promotions, pricing, and store presentation. Engage with customers in-store and over the phone, helping them find the perfect solutions. Work a flexible retail schedule including evenings, weekends, and holidays. Work at multiple Levin Mattress locations as needed What You Bring: Passion for customer service and sales. Excellent communication and listening skills Basic computer and numerical reasoning abilities Reliability and willingness to work at multiple locations Energy, independence, and a drive to succeed This is a six-month training role designed to prepare you for a promotion into a Sales Associate role. If you re energetic, eager to learn, and passionate about helping customers, apply now and start your journey in sales! Physical Demands: Ability to sit, stand, walk, stoop, and reach regularly. Ability to climb stairs occasionally, dependent upon location. Ability to communicate effectively with customers and co-workers. Ability to use vision to read documents and computer screen. Ability to use hands to type information into computer. Ability to lift/carry up to 60 lbs. Disclosures: EOE M/F/V/D Drug-Free Workplace

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a virtual two-week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15 - $18.36 per hour

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a two week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15.00 - $18.36 per hour

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a two week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15.00 - $18.36 per hour

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a virtual two-week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15 - $18.36 per hour

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. Responsibilities and Qualifications How you will be successful: * Building relationships, inside and outside the organization. * Enjoy communicating effectively and accurately, both verbally and in writing. * Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. * Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. * Provide guidance, knowledge and authentic experiences. Bring your best, authentic self We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: * Previous experience in retail and/or customer service call center preferred. * Demonstrate critical thinking by efficiently using a computer and navigating through various screens. * Available to attend a virtual two-week sales and service training class. * Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. * Must reside within 100 miles of an REI Retail location for the duration of the position. * Ability to work a flexible work schedule with reliable and predictable attendance. * Minimum age requirement of 18 years. Schedule Requirements To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. The seasonal end date is June 4, 2026. Mandatory Training Classes: Training 1 AM Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR Training 2 PM Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST Technical Requirements As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. Internet (Hard-Wired Only) You must have wired high speed broadband internet connection with: * Download speed: at least 50 Mbps * Upload speed: at least 10 Mbps * Latency (Ping): under 150 ms * Jitter: maximum 30 ms, average 5 ms or less Not Allowed: * Satellite (e.g., Starlink, HughesNet) * Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) * Hotspots or phone tethering Required setup: * Your computer must be connected directly to your modem/router using an Ethernet cable * Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) Computer * Windows PC: Windows 11 * Mac: mac OS 14 (Sonoma) or newer * SSD drive * Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) * CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better Not Allowed: Tablets, phones, Chromebooks, or shared/public computers Additional requirements: Ability to install the Windows App client to connect to AVD Monitor & Accessories: * One monitor with 1080p resolution or higher * Wired headset (REI supplied) - Bluetooth not allowed * At least two available USB ports: * One USB-A for headset * One USB-A or USB-C for REI security device * If you use a mouse (wired or wireless with dongle), plan to need an extra USB port * A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance * Webcam - Required for all training classes. Workspace: * Quiet, private area * Minimal background noise * No household traffic during shifts * Please note, all job offers are contingent upon successful completion of a background check. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $15 - $18.36 per hour

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a virtual two-week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Closing shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15 - $18.36 per hour

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. **Responsibilities and Qualifications** **How you will be successful:** + Building relationships, inside and outside the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences. **Bring your best, authentic self** We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by efficiently using a computer and navigating through various screens. + Available to attend a two week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside within 100 miles of an REI Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years. **Schedule Requirements** To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. **The seasonal end date is June 4, 2026.** **Mandatory Training Classes:** **Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR **Training 2 PM** Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST **Technical Requirements** As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. **Internet (Hard-Wired Only)** You must have wired high speed broadband internet connection with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less **Not Allowed:** + Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) + Hotspots or phone tethering **Required setup:** + Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) **Computer** + Windows PC: Windows 11 + Mac: mac OS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) + CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better **Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers **Additional requirements:** Ability to install the Windows App client to connect to AVD **Monitor & Accessories:** + One monitor with 1080p resolution or higher + Wired headset (REI supplied) - Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for REI security device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance + Webcam - Required for all training classes. **Workspace:** + Quiet, private area + Minimal background noise + No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (********************************************************************************************* . We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (******************************** for a detailed overview of benefits plans by employee profile. **Pay Range** $15.00 - $18.36 per hour

Join our Ricart Buick GMC Chevrolet team in North Columbus. We offer competitive pay, a generous benefits package, opportunities for advancement, a family environment, a strong company culture, and more employee events than anyone in the industry! As a leading dealership in the Columbus area, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. We're seeking a motivated and enthusiastic Automotive Sales and Service BDC Representative to join our dynamic team and help drive our business forward. Job Description: As an Automotive BDC Representative, you will play a critical role in our Business Development Center (BDC) by generating leads, nurturing relationships, and ensuring exceptional customer experiences. You'll be our customers' first point of contact, so strong communication skills and a passion for the automotive industry are essential. Key Responsibilities: Lead Generation: Reach out to potential customers through inbound and outbound calls, emails, and other communication channels to generate sales and service leads. Customer Follow-Up: Follow up with customers who have expressed interest in purchasing a vehicle or scheduling service, ensuring timely and effective responses. Appointment Scheduling: Schedule appointments for test drives, service visits, and sales consultations, optimizing the calendar to maximize opportunities. Customer Interaction: Provide exceptional customer service by answering questions, addressing concerns, and offering information about our products and services. CRM Management: Utilize our Customer Relationship Management (CRM) system to track interactions, manage leads, and maintain accurate records. Collaboration: Work closely with the sales and service teams to ensure a seamless customer experience and support dealership goals. Reporting: Monitor and report on performance metrics, including lead conversion rates and appointment setting, to drive continuous improvement. Qualifications: Experience: Experience in automotive sales, service, or a related customer service role is preferred. Communication Skills: Excellent verbal and written communication skills with the ability to engage and build customer relationships. Technical Proficiency: Comfortable using CRM software and other office tools; tech-savvy with the ability to learn new systems quickly. Customer-focused: Strong commitment to delivering outstanding customer service and a passion for exceeding customer expectations. Organizational Skills: Ability to efficiently manage multiple tasks and priorities, with strong attention to detail. Team Player: Collaborative mindset with the ability to work effectively within a team environment. Ricart Automotive is an Equal Opportunity Employer.