Patient Access Representative jobs at Olathe Health - 192 jobs

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Night (United States of America) Address: 7820 W 165TH ST City: OVERLAND PARK State: Kansas Postal Code: 66223 Job Description: Sign-On Bonus: $10,000.00 For eligible candidates Provides clinical and administrative supervision after regular business hours. Manages hospital personnel and resources to meet standards, goals, and department requirements. Reassigns employees to different duties to optimize skills, abilities, and workloads. Makes regular rounds to identify problems and facilitate efficient resolution. Reviews reports on hospital activities and initiates or responds with appropriate actions. Participates in nursing, hospital, and medical staff committees as assigned. Attends regular meetings with management to resolve problems, exchange information, and plan accordingly. Facilitates and coordinates resources to address unanticipated hospital situations and concerns. Reviews and interprets hospital policies and procedures. Collaborates with nursing leaders to coordinate hospital activities. Provides temporary solutions to identified problems and communicates necessary follow-up. Reports and responds to emergency situations. Other duties as assigned The expertise and experiences you'll need to succeed: QUALIFICATION REQUIREMENTS: Associate's of Nursing (Required), Bachelor's of NursingAdvanced Cardiac Life Support Cert (ACLS) - RQI Resuscitation Quality Improvement, Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, NIH Stroke Scale (NIHSS) - EV Accredited Issuing Body, Pediatric Advanced Life Support Cert (PALS) - RQI Resuscitation Quality Improvement, Registered Nurse (RN) - EV Accredited Issuing Body Pay Range: $37.86 - $70.41 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day-Weekend (United States of America) **Address:** 11245 SHAWNEE MISSION PKWY **City:** SHAWNEE MISSION **State:** Kansas **Postal Code:** 66203 **Job Description:** **All the benefits and perks you need for you and your family:** + Up to $10,000 Sign-on Bonus, when applicable **Schedule:** Full Time **Shift:** Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: + Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm + Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm ________________________________________________________________ + Follows CDC guidelines, infection prevention practices, demonstrates appropriate use of PPE, performs hand washing according to policy, and follows safety regulations. + Completes check-out duties and relays instructions/care to the patient or family. + Performs diagnostic and occupational medicine testing, including EKG, spirometry, audiometry, titmus, pulse oximetry, and forensic testing collections in accordance with DOT and Drug Free Workplace Guidelines. + Drives customer service initiatives by creating and owning the patient experience. + Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution, and handles various job tasks simultaneously. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** High School Grad or Equiv (Required) Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, Breath Alcohol Technician (BAT) - EV Accredited Issuing Body, Certified Alcohol and Drug Counselor (CADC) - Accredited Issuing Body, Certified Clinical Medical Assistant (CCMA) - EV Accredited Issuing Body, Certified Medical Assistant (CMA) - EV Accredited Issuing Body, Clinical Medical Assistant Certification (CMAC) - EV Accredited Issuing Body, Licensed Paramedic (PARA) - EV Accredited Issuing Body, National Certified Medical Assistant (NCMA) - EV Accredited Issuing Body, Registered Medical Assistant (RMA) - EV Accredited Issuing Body **Pay Range:** $17.52 - $28.04 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Medical Assistant & Technician Services **Organization:** AdventHealth Centra Care **Schedule:** Full time **Shift:** Day-Weekend **Req ID:** 150660918

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Registration staff graciously greet all patients and visitors to the Women's Center. Provides a positive image to customers by creating a friendly atmosphere and placing a high priority on meeting customer needs in a courteous manner. Receives and checks patients in as they arrive for their appointment; collects demographics and insurance information from patient; schedules patient appointments; answers telephone and receives messages; receives co-payment for services when applicable. Education Qualifications High School Diploma / GED Required Experience Qualifications 1 year Experience in customer service. Required 1 year Experience using computers in an office environment. Preferred Experience with medical terminology and electronic medical records. Preferred Experience using Epic software. Preferred Skills and Abilities Able to learn and maintain knowledge of complex criteria necessary for scheduling studies in the department. (Required proficiency) Knowledge of patient rights and laws relative to those rights, such as HIPAA. (Required proficiency) Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. (Required proficiency) Knowledge of organizational structure, workflow, and operating procedures. (Required proficiency) Able to learn and understand basic medical terminology used in the department. (Preferred proficiency) What you will do Receives patients and employees to the department. Collects all necessary demographics, information and documentation to accurately register the individual. Schedules appointments and procedures for the department in-person, from the work queue and incoming phone calls. Answers department phone, answers questions or transfers the caller as appropriate. Checks and responds to voicemails and patient MyChart messages. Is able to answer basic questions about the department's functioning. Orders screening mammography exams. Reviews and resolves Appointments Without Orders work queue. Receives and distributes faxes. Scans external orders into Epic. Enters faxed external orders for mammograms and DEXAs into Epic. Links orders to appointments in Epic. Checks bone density (DEXA), screening and diagnostic mammography orders for accuracy and seeks applicable correction. Investigates if proper study is ordered, meets the necessary criteria to be performed and is scheduled in the appropriate time frame. Obtains previous DEXA studies, patient history, medication lists and other necessary documentation for the technologist and reading physician. Completes required forms and organizes documentation into packets for scheduled DEXA patients. Educates patients about financial resources such as Race Against Breast Cancer (RABC) and Early Detection Works (EDW). Communicates with RABC & EDW to obtain applicable documents and completes necessary paperwork during the registration process. Assists with department administrative or clerical processes. Assists with department communication as needed. Maintains accurate records in department systems. Assists with on-boarding new staff into the department. Communicates to department personnel to ensure staff are aware of necessary events or information. Receives and distributes mail/packages. Conducts reports as requested. Receives and processes payments for services. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Rarely less than 1 hour Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Occasionally 1-3 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 25 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1-3 Hours up to 25 lbs Pushing: Occasionally 1-3 Hours up to 25 lbs Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Occasionally 1-3 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Occasionally 1-3 Hours Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1-3 Hours Mechanical: Rarely less than 1 hour Needle Stick: Rarely less than 1 hour Noise/Sounds: Occasionally 1-3 Hours Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education Qualifications High School Diploma / GED Required Experience Qualifications 1 year Experience in customer service. Required Skills and Abilities Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency) Identify complex problems, review related information, evaluate options and implement appropriate solutions. (Preferred proficiency) Knowledge of basic medical terminology. (Preferred proficiency) What you will do Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail. Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Complete check-in and admission functions based on service area verifying patient identity. Complete financial discussions including providing patient estimates and payment collections. Collecting patient copays and prior balances as appropriate. Assist patients in completing required documentation and database entry based on service area. Schedule follow up appointments as appropriate. Provide and explain all required handouts as appropriate. Complete basic real time eligibility insurance validation. Assist with department specific duties such as referrals, RiteFax and answering phones as needed. Complete various clerical and office duties as required based on service area. Comply with laws and regulations including maintaining patient confidentiality. Correct account and visit edits in a timely manner. Perform all other duties as assigned. Comply with all policies, standards, mandatory training and requirements of Stormont Vail. Travel Requirements 10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Frequently 3-5 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 25 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Frequently 3-5 Hours up to 25 lbs Pushing: Frequently 3-5 Hours up to 25 lbs Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Frequently 3-5 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Continuously greater than 5 hours Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions Burn: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1-3 Hours Noise/Sounds: Occasionally 1-3 Hours Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Shift: Variable Less than 12 hour shift (United States of America) Hours per week: 0 Job Information Exemption Status: Non-Exempt Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education Qualifications High School Diploma / GED Required Experience Qualifications 1 year Experience in customer service. Required Experience in a healthcare setting. Preferred Skills and Abilities Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency) Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency) Able to learn and understand basic medical terminology used in the department. (Preferred proficiency) What you will do Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail. Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Complete check-in and admission functions based on service area. Complete financial discussions including providing patient estimates and payment collections. Validate patient identity and apply patient safety armbands. Assist patients in completing state required documentation and database entry based on service area. Answer department phone, answer questions or transfer caller to appropriate area as needed. Provide and explain all required handouts as appropriate. Complete basic real time eligibility insurance validation. Escort patients to treatment area. Complete various clerical and office duties as required based on service area. Correct system registration level edits in a timely manner. Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Rarely less than 1 hour Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Occasionally 1-3 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 25 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1-3 Hours up to 25 lbs Pushing: Occasionally 1-3 Hours up to 25 lbs Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Occasionally 1-3 Hours Stooping: Rarely less than 1 hour Talking: Occasionally 1-3 Hours Walking: Occasionally 1-3 Hours Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1-3 Hours Mechanical: Rarely less than 1 hour Needle Stick: Rarely less than 1 hour Noise/Sounds: Occasionally 1-3 Hours Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt This position plays a vital part in ensuring patients receive needed care and that insurance billing is accurate with benefit to both the patient and the organization. Duties include, but are not limited to scheduling, insurance verification for benefits and eligibility, completion of prior authorizations/pre-certifications, estimates of patient responsibility and preregistration of the patient for a positive customer experience. Education Qualifications High School Diploma / GED Required Associate's Degree Preferred Experience Qualifications 2 years Physician office, hospital or payer setting with experience relating to patient registration, patient scheduling, exam or procedure scheduling, prior authorization completion or insurance verification. Required Skills and Abilities Knowledge of medical terminology (Required proficiency) Knowledge of MicroSoft Windows applications (Preferred proficiency) Excellent customer service skills (Preferred proficiency) Excellent interpersonal & communication skills with the ability to exhibit patience. (Preferred proficiency) Ability to prioritize and handle multiple tasks (Preferred proficiency) What you will do Schedules patients for hospital services based upon physician orders. This includes scheduling of complex cases, which require the coordination of multiple resources and determination of need for lab work pre-services. Cancels and reschedules appointments as needed. Works with service departments to coordinate the scheduling of urgent same-day add-ons. Completes insurance verification which includes determining in or out of network status, verifying insurance eligibility and benefits with the payer, coordinating multiple insurance coverages, identifying insurance coverage when needed and all other activities relating to the review of insurance. Completes the preregistration of scheduled patients via phone by collecting patient demographics, insurance information, accident information, and verifying insurance coverage with payer, educating patient on when and where to arrive for service and any rules related to arrival. Completes prior authorizations for identified services. Includes review of medical policies to ensure all criteria is met, the process of completing the prior authorization with the payer and the documentation of prior authorization numbers for inclusion on the claim. Completes precertification (or “Notice of Admission”) for inpatient and identified outpatient admissions with payers after patient arrival. Includes entry of received information into the electronic record for downstream processes. Creates estimates for identified services within appropriate timeframes. This includes providing financial education to the patient on anticipated balances and the collection of anticipated balances. Mentors, orients and provides at-the-elbow training for new staff. Prepares paper and electronic documents for scanning into Epic. Answers benefits and eligibility questions from patients, office staff, Case Management, Social Work or any other source. Reviews incoming faxes and distributes to appropriate departments within the organization. When requested, reviews standard work and training materials for clarity and accuracy. Participates in process improvement activities. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Not Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability Hybrid Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Carrying: Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Hearing: Continuously greater than 5 hours Reaching (Forward): Rarely less than 1 hour Repetitive Motions: Continuously greater than 5 hours Sitting: Continuously greater than 5 hours Standing: Rarely less than 1 hour Talking: Continuously greater than 5 hours Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education Qualifications High School Diploma / GED Required Experience Qualifications 1 year Experience in customer service. Required Skills and Abilities Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency) Identify complex problems, review related information, evaluate options and implement appropriate solutions. (Preferred proficiency) Knowledge of basic medical terminology. (Preferred proficiency) What you will do Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail. Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Complete check-in and admission functions based on service area verifying patient identity. Complete financial discussions including providing patient estimates and payment collections. Collecting patient copays and prior balances as appropriate. Assist patients in completing required documentation and database entry based on service area. Schedule follow up appointments as appropriate. Provide and explain all required handouts as appropriate. Complete basic real time eligibility insurance validation. Assist with department specific duties such as referrals, RiteFax and answering phones as needed. Complete various clerical and office duties as required based on service area. Comply with laws and regulations including maintaining patient confidentiality. Correct account and visit edits in a timely manner. Perform all other duties as assigned. Comply with all policies, standards, mandatory training and requirements of Stormont Vail. Travel Requirements 10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Frequently 3-5 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 25 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Frequently 3-5 Hours up to 25 lbs Pushing: Frequently 3-5 Hours up to 25 lbs Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Frequently 3-5 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Continuously greater than 5 hours Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions Burn: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1-3 Hours Noise/Sounds: Occasionally 1-3 Hours Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: * Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. * Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. * Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $17.00 - $18.15/hr based on experience *This position is an onsite role, and candidates must be able to work on-site at Ardent - UKH - St Francis in Topeka, KS* The Opportunity: We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. Job Responsibilities: Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned. Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Experience We Love: 1+ years of customer service experience Minimum Education: High School Diploma/GED Required Certifications: CRCR Required within 9 months of hire (Company Paid) #LI-BM1 Join an award-winning company Five-time winner of "Best in KLAS" 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 * Innovation * Work-Life Flexibility * Leadership * Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: * Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. * Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. * Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. * Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $17.00 - $18.15/hr based on experience ***This position is an onsite role, and candidates must be able to work on-site at Ardent - UKH - St Francis in Topeka, KS*** The Opportunity: We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. Job Responsibilities: Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned. Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Experience We Love: 1+ years of customer service experience Minimum Education: High School Diploma/GED Required Certifications: CRCR Required within 9 months of hire (Company Paid) #LI-BM1 Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

Two FT positions open one is 3rd shift, every other weekend and holidays and one is FT shifts vary from days, evenings, nights, weekends and holidays. Essential Functions: 1. Responsible for accurate and timely registration for all hospital registrations including, but not limited to ER, out-patients, in-patients, Clinic and Observation customers. 2. Responsible for knowledge of and obtaining all pre-certification information prior to registration, from doctor's office's and/or insurance companies for both inpatient and outpatient registrations, per insurance requirements. 3. Responsible for contributing to customer relations by providing excellent customer service with immediate assistance to a prompt, easy and friendly registration process, contributing positively to patient satisfaction. 4. Scan documents to patient accounts under correct form name. 5. Responsible to be immediately available, as the first person in contact with emergency patients as they arrive to the Emergency Room, and to inquire about patient condition in order to provide appropriate triage notification to Emergency personnel. Responsible for providing very good customer service, contributing to increased patient satisfaction. 6. Responsible for monitoring numerous alarm systems and take appropriate actions according to policy and procedure. 7. Responsible for taking appropriate action during downtime of phone, alarm and/or computer system. 8. Responsible for correctly paging physicians, CRNA's and emergent pages. 9. Responsible for routing all incoming and outgoing calls to appropriate extensions. 10. Responsible for customer dismissals, by verifying accurate dismissal information, documenting according to department guidelines and performing accurate dismissal in computer system. 11. Depending on shift, responsible for distributing Emergency Department record to appropriate physician and provide information to Accounting and Health Information, stuff statements and UB-92's accurately, prepare daily census and any routine routing functions. 12. Displays enthusiasm, an interest in work and a willingness to expand professional knowledge base. 13. Responsible for retaining and performing any routine changes in Registration and Communication process, keeping abreast of any insurance updates or requirements and attending seminars as requested. 14. Responsible for demonstrating knowledge of departmental responsibilities during emergent alarms, knowledge and whereabouts for departmental manuals. 15. Performs other duties as assigned. Knowledge, Skills, and Abilities: Qualifications: Ability to read, spell, write clearly, calculate and type accurately. Skills in performing Excel and Word functions. Communication and computer skills. Phone Etiquette. Education: High school graduate and/or GED. Experience in working with the public, preferably in the medical environment. Knowledge of office procedures. Certification/Licensure: None. Code Blue Training: Ability to activate Code Blue system by dialing 200. Physical Demands: May require constant sitting. Requires occasional standing and walking. Occasionally lifting and carrying up to 30 lbs. May require pushing and pulling up to 30 lbs. Eye-hand coordination, and finger and manual dexterity are required. Requires corrected hearing and vision to normal range. Requires working under stressful conditions. Some exposure to hazardous materials may exist. Requires occasional bending, twisting, climbing, balancing, stooping, reaching overhead, grasping and kneeling. Requires the ability to distinguish letters or symbols. Ability to use office equipment such as computer terminals, typewriter, copier and fax machine. Repetitive movements involved in typing and keyboard entry are required. Working Conditions: Various shifts, including weekends and holidays, and overtime may be required.

Full-time Description CORE VALUES The core values of Community Health Center of Southeast Kansas (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of the Center's resources. GENERAL DESCRIPTION This position is part of the clerical support for clinical services team. This position is responsible for assuring the patient demographic information is accurate and complete. The quality of the data entry determines the accurate processing of patient accounts. This position's responsibilities may vary with clinic site. This position may be the first interaction that patients have with Community Health and practices should not create barriers to care. Requirements ESSENTIAL DUTIES Provides exceptional customer service in a timely and efficient manner when checking patients in and out, schedule follow-up appointments, and address visit-related questions in person or on the phone. Uses proper etiquette and directing questions or calls appropriately. Oversee the waiting area, coordinate patient flow, and report issues to Practice Management. Obtain required patient consents, updated demographic information, and other necessary documentation. Follow up document collection with timely and accurate entry and maintenance of patient information such as demographics, insurance, and payer information. Verify insurance coverage, identifying co-pays or out-of-pocket costs, and collect necessary information to prevent claim denials. Collect and process patient payments, ensuring accurate posting and reconciliation. Discuss financial assistance options and ensure applications are complete and processed. Connect patients with clinic resources such as translation, benefits, or engagement services. Follow clinic opening and closing procedures, including securing the building when appropriate. If working in Behavioral Health Registration add behavioral case managers to all appointments. The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned. QUALIFICATIONS High School diploma or equivalent. Experience in clinic, healthcare setting, or call setting, preferred. Successfully complete Registration Clerk I competency checklist within 6 months of hire. Complete Management of Aggressive Behavior (MOAB) De-escalation training within 6 months of hire. Basic Life Support (BLS) through American Heart Association (AHA) required within 90 days of hire. KNOWLEDGE, SKILLS AND ABILITIES Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base Communicates through appropriate channels. Use proper chain of command for patient complaints. Ability to handle emergency situations calmly and effectively. Must be computer literate, especially with Microsoft Office products, be able to use the Internet and proficient with the organization's electronic health record software system. Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization. Provide customer service in accordance to the organization's mission. Be courteous and respectful when interacting with patients and family members. Maintain patient confidentiality in accordance to organization's policy and procedure and HIPAA requirements. Must be able to perform basic mathematics functions. If working in Dental Registration, have a basic understanding of dental terms and appointment types. Ability to successfully complete registration duties based on current level and actively pursues completion of checklist to move to Registration Clerk II. WORKING CONDIITIONS While performing the duties of this job, the employee is regularly required to sit for long periods of time, up to entire shift; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Registration clerks may be assigned to work in alternate locations or service lines based on business need.

CORE VALUES The core values of Community Health Center of Southeast Kansas (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of the Center's resources. GENERAL DESCRIPTION This position is part of the clerical support for clinical services team. This position is responsible for assuring the patient demographic information is accurate and complete. The quality of the data entry determines the accurate processing of patient accounts. This position's responsibilities may vary with clinic site. This position may be the first interaction that patients have with Community Health and practices should not create barriers to care. Requirements ESSENTIAL DUTIES * Provides exceptional customer service in a timely and efficient manner when checking patients in and out, schedule follow-up appointments, and address visit-related questions in person or on the phone. Uses proper etiquette and directing questions or calls appropriately. * Oversee the waiting area, coordinate patient flow, and report issues to Practice Management. * Obtain required patient consents, updated demographic information, and other necessary documentation. Follow up document collection with timely and accurate entry and maintenance of patient information such as demographics, insurance, and payer information. * Verify insurance coverage, identifying co-pays or out-of-pocket costs, and collect necessary information to prevent claim denials. * Collect and process patient payments, ensuring accurate posting and reconciliation. * Discuss financial assistance options and ensure applications are complete and processed. * Connect patients with clinic resources such as translation, benefits, or engagement services. * Follow clinic opening and closing procedures, including securing the building when appropriate. * If working in Behavioral Health Registration add behavioral case managers to all appointments. The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned. QUALIFICATIONS * High School diploma or equivalent. * Experience in clinic, healthcare setting, or call setting, preferred. * Successfully complete Registration Clerk I competency checklist within 6 months of hire. * Complete Management of Aggressive Behavior (MOAB) De-escalation training within 6 months of hire. * Basic Life Support (BLS) through American Heart Association (AHA) required within 90 days of hire. KNOWLEDGE, SKILLS AND ABILITIES * Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base * Communicates through appropriate channels. Use proper chain of command for patient complaints. * Ability to handle emergency situations calmly and effectively. * Must be computer literate, especially with Microsoft Office products, be able to use the Internet and proficient with the organization's electronic health record software system. * Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization. * Provide customer service in accordance to the organization's mission. * Be courteous and respectful when interacting with patients and family members. * Maintain patient confidentiality in accordance to organization's policy and procedure and HIPAA requirements. * Must be able to perform basic mathematics functions. * If working in Dental Registration, have a basic understanding of dental terms and appointment types. * Ability to successfully complete registration duties based on current level and actively pursues completion of checklist to move to Registration Clerk II. WORKING CONDIITIONS While performing the duties of this job, the employee is regularly required to sit for long periods of time, up to entire shift; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Registration clerks may be assigned to work in alternate locations or service lines based on business need.

Role: Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success. Essential Functions & Responsibilities: As initial contact to the clinic by callers, provide positive and professional impression while providing efficient, patient focused customer service. Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol. Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate. Accept payment on account via Phreesia system upon request of patient. Obtain and enter accurate patient demographic information into PM System. Work as a member of a team with flexibility to meet the needs of the department. Meet or exceed established department benchmarks and/or quality indicators set for position level. These are monitored through dashboards, audits, and other quality reporting tools. Attend training events and meetings upon request. Consistently demonstrate good use of time and resources Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA) Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. Performs other duties that may be assigned from time to time. Qualifications Qualifications: Experience: Previous call center or other customer service experience preferred. Education: High School Education or GED equivalent. Other Skills: Speaking Talking to others to convey information effectively . Service Orientation Actively looking for ways to help people . Ability to operate communications equipment or systems. Utilize sound judgement in handling patient complaints . Ability to deal with the public efficiently, politely, and effectively . Basic computer skills which enable the entry and retrieval of data including the use of Microsoft Word and Outlook. Work Environment & Physical Requirements: Work will require sitting for long periods of time while answering high call volumes. Requires manual dexterity sufficient to operate a computer keyboard. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.

Role: Provide excellent customer service to patients in the process of scheduling appointments and accessing care. Assist patients with resolving questions and concerns regarding their account. Essential Functions & Responsibilities: * Assist patients with scheduling appointments in a prompt, courteous and helpful manner. * Check-in patients for their appointment; verify and update account information. * Provide information in response to patient billing inquiries and collect payment on account in person at time of service and over the phone. * Manage cash drawer by counting funds at beginning of shift, printing Phreesia report at end of shift and reconciling against funds on hand. Prepares deposit of funds in excess of $100 daily. * Facilitate contact between patient and Business Office to develop payment plan when needed. * Attend training events and meetings upon request. * Consistently demonstrate good use of time and resources. * Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA). * Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. * Performs other duties that may be assigned from time to time.

Role: Provide excellent customer service to patients in the process of scheduling appointments and accessing care. Assist patients with resolving questions and concerns regarding their account. Essential Functions & Responsibilities: Assist patients with scheduling appointments in a prompt, courteous and helpful manner. Check-in patients for their appointment; verify and update account information. Provide information in response to patient billing inquiries and collect payment on account in person at time of service and over the phone. Manage cash drawer by counting funds at beginning of shift, printing Phreesia report at end of shift and reconciling against funds on hand. Prepares deposit of funds in excess of $100 daily. Facilitate contact between patient and Business Office to develop payment plan when needed. Attend training events and meetings upon request. Consistently demonstrate good use of time and resources. Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA). Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. Performs other duties that may be assigned from time to time. Qualifications Qualifications: Experience: Six months of customer service or other related experience required. Education: High School Education or GED equivalent. Other Skills: Basic knowledge of Microsoft Word, Outlook and Excel applications. Excellent interpersonal and written skills for use with patients, staff, and other health care professionals. Ability to apply concepts of excellent customer service (e.g., follow through, courtesy, tact and professionalism). Basic math skills and ability to use a 10 key calculator. Ability to maintain good judgement when handling sensitive and personal information Work Environment & Physical Requirements: Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Requires manual dexterity sufficient to operate a computer keyboard. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.

This position registers patients by interviewing and entering demographical data into the health center's computer system and preparing forms and patient ID band. Registars also perform collection duties including point of service collections, payment of bills, cashing personal checks and other miscellaneous duties. The registrar handles customers of all ages and ensures no minor patient is left unattended in the Registration area. Provides an escort to any area for all minor patients and any patient in need. POSITION QUALIFICATIONS Minimum Education High School diploma or GED Minimum Experience Previous PC experience preferred Required Registration/License/Certification None

This positions reviews all pre-admissions, admissions, and outpatient procedures/surgeries to provide complete and accurate financial information and documentation. Verifies and pre-certifies inpatients and outpatient services as defined by payers. The Insurance Verification Representative handles or represents customers of all ages. POSITION QUALIFICATIONS Minimum Education High School or equivalent Must be 18 years of age Minimum Experience One year experience in an office setting Required Registration/License/Certification Registered Medical Assistant preferred

Citizens Health is recruiting a registration clerk to work full-time in our hospital admissions office. Our Mission: Enhancing the lives of those we serve. About Us: Citizens Health is a community based, private, not-for-profit organization. It is comprised of: Citizens Medical Cente r - a 25 bed critical access hospital Family Center for Health Care - an outpatient rural health clinic Prairie Senior - a skilled nursing facility Citizens Clubhouse - an onsite childcare center that cares for children 6 weeks to school age for our workforce Citizens Medical Equipment - our durable medical equipment business Palace Drug Store - our outpatient pharmacy We strive to be progressive, dependable and knowledgeable, while providing compassionate, evidence-based care to the residents of northwest Kansas. Location: 100 E College Ave, Colby, Kansas Position Information: The primary functions of the Registration Clerk include registering patients for inpatient and outpatient services and pre-registering patients for consultant services. Responsible to the Registration Supervisor. Days: Monday through Friday Hours: open 6:45AM thru 5:00 PM, shift may vary Pay Range: dependent upon experience. What you'll do: Complete patient registrations and pre-registrations. Complete temporary registrations, distribute mail and patient information and update pre-registrations. Schedules patient appointments Completes other duties as assigned. Greets patients and visitors in a prompt, courteous, and helpful manner. Check in patients, verifies and updates necessary information in the medical record. Assist patients with ambulatory difficulties. Maintain appointment book and follows office scheduling policies. Answer telephone, screen calls, take messages, and provide information. Screen visitors and respond to routine requests for information. Complete other duties as assigned. What you bring to the table: High school diploma or GED. Computer skills Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to communicate clearly. Customer service experience preferred. Medical experience preferred, but not required. To be successful within our organization you will need to: Knowledge of common safety hazards and precautions to establish a safe work environment. Self-starter who takes initiative, is open minded and a team player. Maintain a positive attitude with good energy. Create a positive, supportive working atmosphere. Display integrity and accountability. Accept and respond to constructive criticism and suggestions and strives for self-improvement. Adhere to organization policies and procedures. Arrive at work on time and when scheduled. Demonstrate flexibility, initiative and ingenuity in performing job tasks. Demonstrate professional conduct and maintains professional appearance. Demonstrate behavior that reflects the image of the institution. Typical Working Conditions: Works in well-lighted and well-ventilated office. Requires intense and constant concentration, tolerance of low level noise and numerous interruptions. Must have good communication skills for interaction with all other hospital departments, patients and their families. This list is not exhaustive and may be supplemented. Typical Physical Demands: Extended periods of sitting to register patients. Occasional walking, or pushing. Lifting between 10-20 pounds. Available Benefits Medical, dental and vision insurance available Pre-Tax and Roth Contributions Automatic 6% salary deferral upon employment Regular and matching contributions after one-year and 1,000 hours worked Provides Life, Accidental Death and Dismemberment Insurance Full-time coverage - equal to two times employees annual income Part-time coverage - one-time annual income Differential and Certification Pay Eligible employees receive shift, weekend and holiday differential pay Other Benefits Paid time off Student Loan reimbursement On-site child care services Funeral leave Health Savings Account Dependent, Medical and Limited Purpose Flexible Spending Accounts The Standard Group Insurance Discounted membership rate for MASA Many More! Visit Us at: ******************* Citizens Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or discharge history, or any other characteristic protected by law. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for CMCI to hire me. If I am hired, I understand that either CMCI or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of CMCI has the authority to make any assurance to the contrary. Citizens Medical Center, Inc. implements a Drug Free Workplace Program. Drug testing is required of applicants in accordance with relevant laws. If you need assistance to complete this application or during any phase of the application, interview, or employment process, please notify the Human Resources Department **************, or visit their office located at 100 E. College Drive in the Annex building. Every reasonable effort will be made to accommodate your needs in a timely manner.

Job Title: Centralized Scheduling/Pre-cert Specialist Supervised by: Director of Patient Financial Services Job Summary: This position plays an integral role in ensuring the smooth operation of our Ancillary Services and maintaining high standards in patient care. As a Centralized Scheduling/Pre-cert Specialist, you will be responsible for coordinating and managing patient appointments and schedules efficiently, while interacting with patients, physicians, and other healthcare providers. Job Duties and Responsibilities: Appointment Coordination: Effectively manage and coordinate patient appointments, ensuring that schedules are optimized to maximize resource utilization and minimize patient wait times. Patient and Provider Interaction: Act as a liaison between patients, physicians, and healthcare staff to schedule appointments, relay information, and handle any necessary changes. Insurance Verification and Authorizations: Verify patient insurance coverage using tools like TruBridge, Availity, Phone calls, and Payer Portals. Obtain necessary prior authorizations for services, ensuring accuracy and compliance with insurance guidelines. Records Management: Maintain accurate and detailed records of patient appointments, including cancellations and rescheduling. Ensure that all relevant patient data is properly documented. Customer Service: Provide top-tier customer service by answering patient inquiries, addressing concerns, resolving scheduling conflicts, and accommodating urgent appointment requests. Department Collaboration: Work closely with other departments, Radiology, Respiratory, Billing, Admissions, Outside Clinics, Lab, and clinical and administrative teams to ensure the smooth coordination of patient care and services. Scheduling Software Proficiency: Utilize scheduling software to effectively manage appointments, update patient data, and keep track of scheduling needs. You will be responsible for updating insurance information, Name, Addresses, and phone numbers as needed. HIPAA Compliance: Maintain the confidentiality of patient information at all times in accordance with HIPAA regulations. Ensure all data is handled securely and discreetly. Meeting Participation: Attend department meetings and training sessions to stay informed about new procedures, tools, and protocols relevant to your role. Phone and Communication Duties: Answer phone calls, manage inquiries from patients, insurance companies, and healthcare providers, and ensure accurate and efficient communication that supports patient care. Team Support: Contribute to team efforts by using spreadsheets and other tools to assist in communication and tracking of patient care. Additional Duties: You will be expected to assist with any other tasks that support the team's goal of delivering superior patient care, such as helping to schedule patients, up-front collections, no-show calls/rescheduling, reminder calls/texts and Good Faith estimates. Other Duties as Assigned Professional Requirements: Adheres to dress code, appearance is neat, clean and professional. Completes annual education requirements. Maintains and ensures patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty, uses computerized punch time system correctly. Attends Hospital in-service and educational opportunities. Represents the organization in a positive and professional manner. Complies with all organizational policies regarding ethical business practices. Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff. Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control. Communicates the mission, vision and core values of the hospital. Maintains regulatory requirement, including all state federal and CMS regulations. Teamwork: You must be able to work independently while also being an effective team player. Collaboration with other departments and the ability to adapt to changing situations is essential to the role. Dedication to excellence for our Organization, patients and the community we serve. Regulatory Requirements: High school diploma or equivalent. Familiarity with medical terminology, healthcare procedures, and the insurance verification process is required. Knowledge of CPT/HCPCS codes and ICD -10 codes is preferred but not required. Experience: Minimum 1 year prior experience in a medical office environment, particularly in scheduling, administration, or customer service, is highly beneficial but not mandatory. Language Skills: Ability to read and communicate effectively in English, both verbally and in writing. Skills: Software Proficiency: You should be proficient in using scheduling software, electronic health record (EHR) systems, and Microsoft Office applications, including Excel, Outlook, Teams/Zoom and Word. Knowledge of platforms such as TruBridge, Availity, other Payer-specific Provider Portals for insurance verification is preferred. Multi-line phone knowledge. Communication Skills: Strong verbal and written communication skills are essential for interacting professionally with patients, healthcare providers, and internal teams. You should be able to convey information clearly, professionally, politely answer questions, and resolve concerns. Organizational Skills: Excellent attention to detail and organizational abilities are crucial in this fast-paced environment. You must be able to prioritize tasks, manage time efficiently, and work under pressure while maintaining accuracy. Problem-Solving Skills: The ability to troubleshoot scheduling conflicts, manage patient requests, and resolve issues promptly, time management, and stress management are key parts of this role. Requirements: