Patient Access Representative jobs at Olathe Health

Full time Shift: 12 Hour Day Shift (United States of America) Hours per week: 36 Job Information Exemption Status: Non-Exempt Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education Qualifications High School Diploma / GED Required Experience Qualifications 1 year Experience in customer service. Required Experience in a healthcare setting. Preferred Skills and Abilities Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency) Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency) Able to learn and understand basic medical terminology used in the department. (Preferred proficiency) What you will do Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail. Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Complete check-in and admission functions based on service area. Complete financial discussions including providing patient estimates and payment collections. Validate patient identity and apply patient safety armbands. Assist patients in completing state required documentation and database entry based on service area. Answer department phone, answer questions or transfer caller to appropriate area as needed. Provide and explain all required handouts as appropriate. Complete basic real time eligibility insurance validation. Escort patients to treatment area. Complete various clerical and office duties as required based on service area. Correct system registration level edits in a timely manner. Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Rarely less than 1 hour Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Occasionally 1-3 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 25 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1-3 Hours up to 25 lbs Pushing: Occasionally 1-3 Hours up to 25 lbs Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Occasionally 1-3 Hours Stooping: Rarely less than 1 hour Talking: Occasionally 1-3 Hours Walking: Occasionally 1-3 Hours Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1-3 Hours Mechanical: Rarely less than 1 hour Needle Stick: Rarely less than 1 hour Noise/Sounds: Occasionally 1-3 Hours Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education Qualifications * High School Diploma / GED Required Experience Qualifications * 1 year Experience in customer service. Required * Experience in a healthcare setting. Preferred Skills and Abilities * Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency) * Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency) * Able to learn and understand basic medical terminology used in the department. (Preferred proficiency) What you will do * Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail. * Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. * Complete check-in and admission functions based on service area. * Complete financial discussions including providing patient estimates and payment collections. * Validate patient identity and apply patient safety armbands. * Assist patients in completing state required documentation and database entry based on service area. * Answer department phone, answer questions or transfer caller to appropriate area as needed. * Provide and explain all required handouts as appropriate. * Complete basic real time eligibility insurance validation. * Escort patients to treatment area. * Complete various clerical and office duties as required based on service area. * Correct system registration level edits in a timely manner. * Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Required for All Jobs * Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health * Performs other duties as assigned Patient Facing Options * Position is Patient Facing Remote Work Guidelines * Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. * Stable access to electricity and a minimum of 25mb upload and internet speed. * Dedicate full attention to the job duties and communication with others during working hours. * Adhere to break and attendance schedules agreed upon with supervisor. * Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability * On-Site; No Remote Scope * No Supervisory Responsibility * * No Budget Responsibility No Budget Responsibility Physical Demands * Balancing: Occasionally 1-3 Hours * Carrying: Occasionally 1-3 Hours * Climbing (Stairs): Rarely less than 1 hour * Crawling: Rarely less than 1 hour * Crouching: Rarely less than 1 hour * Eye/Hand/Foot Coordination: Frequently 3-5 Hours * Feeling: Rarely less than 1 hour * Grasping (Fine Motor): Frequently 3-5 Hours * Grasping (Gross Hand): Occasionally 1-3 Hours * Handling: Occasionally 1-3 Hours * Hearing: Occasionally 1-3 Hours * Kneeling: Rarely less than 1 hour * Lifting: Occasionally 1-3 Hours up to 25 lbs * Operate Foot Controls: Rarely less than 1 hour * Pulling: Occasionally 1-3 Hours up to 25 lbs * Pushing: Occasionally 1-3 Hours up to 25 lbs * Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs * Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs * Repetitive Motions: Frequently 3-5 Hours * Sitting: Frequently 3-5 Hours * Standing: Occasionally 1-3 Hours * Stooping: Rarely less than 1 hour * Talking: Occasionally 1-3 Hours * Walking: Occasionally 1-3 Hours Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions * Burn: Rarely less than 1 hour * Chemical: Rarely less than 1 hour * Combative Patients: Occasionally 1-3 Hours * Dusts: Rarely less than 1 hour * Electrical: Rarely less than 1 hour * Explosive: Rarely less than 1 hour * Extreme Temperatures: Rarely less than 1 hour * Infectious Diseases: Occasionally 1-3 Hours * Mechanical: Rarely less than 1 hour * Needle Stick: Rarely less than 1 hour * Noise/Sounds: Occasionally 1-3 Hours * Other Atmospheric Conditions: Rarely less than 1 hour * Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour * Radiant Energy: Rarely less than 1 hour * Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour * Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour * Hazards (other): Rarely less than 1 hour * Vibration: Rarely less than 1 hour * Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Full time Shift: 12 Hour Day Shift (United States of America) Hours per week: 36 Job Information Exemption Status: Non-Exempt Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education Qualifications * High School Diploma / GED Required Experience Qualifications * 1 year Experience in customer service. Required * Experience in a healthcare setting. Preferred Skills and Abilities * Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency) * Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency) * Able to learn and understand basic medical terminology used in the department. (Preferred proficiency) What you will do * Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail. * Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. * Complete check-in and admission functions based on service area. * Complete financial discussions including providing patient estimates and payment collections. * Validate patient identity and apply patient safety armbands. * Assist patients in completing state required documentation and database entry based on service area. * Answer department phone, answer questions or transfer caller to appropriate area as needed. * Provide and explain all required handouts as appropriate. * Complete basic real time eligibility insurance validation. * Escort patients to treatment area. * Complete various clerical and office duties as required based on service area. * Correct system registration level edits in a timely manner. * Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Required for All Jobs * Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health * Performs other duties as assigned Patient Facing Options * Position is Patient Facing Remote Work Guidelines * Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. * Stable access to electricity and a minimum of 25mb upload and internet speed. * Dedicate full attention to the job duties and communication with others during working hours. * Adhere to break and attendance schedules agreed upon with supervisor. * Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability * On-Site; No Remote Scope * No Supervisory Responsibility * * No Budget Responsibility No Budget Responsibility Physical Demands * Balancing: Occasionally 1-3 Hours * Carrying: Occasionally 1-3 Hours * Climbing (Stairs): Rarely less than 1 hour * Crawling: Rarely less than 1 hour * Crouching: Rarely less than 1 hour * Eye/Hand/Foot Coordination: Frequently 3-5 Hours * Feeling: Rarely less than 1 hour * Grasping (Fine Motor): Frequently 3-5 Hours * Grasping (Gross Hand): Occasionally 1-3 Hours * Handling: Occasionally 1-3 Hours * Hearing: Occasionally 1-3 Hours * Kneeling: Rarely less than 1 hour * Lifting: Occasionally 1-3 Hours up to 25 lbs * Operate Foot Controls: Rarely less than 1 hour * Pulling: Occasionally 1-3 Hours up to 25 lbs * Pushing: Occasionally 1-3 Hours up to 25 lbs * Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs * Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs * Repetitive Motions: Frequently 3-5 Hours * Sitting: Frequently 3-5 Hours * Standing: Occasionally 1-3 Hours * Stooping: Rarely less than 1 hour * Talking: Occasionally 1-3 Hours * Walking: Occasionally 1-3 Hours Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions * Burn: Rarely less than 1 hour * Chemical: Rarely less than 1 hour * Combative Patients: Occasionally 1-3 Hours * Dusts: Rarely less than 1 hour * Electrical: Rarely less than 1 hour * Explosive: Rarely less than 1 hour * Extreme Temperatures: Rarely less than 1 hour * Infectious Diseases: Occasionally 1-3 Hours * Mechanical: Rarely less than 1 hour * Needle Stick: Rarely less than 1 hour * Noise/Sounds: Occasionally 1-3 Hours * Other Atmospheric Conditions: Rarely less than 1 hour * Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour * Radiant Energy: Rarely less than 1 hour * Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour * Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour * Hazards (other): Rarely less than 1 hour * Vibration: Rarely less than 1 hour * Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt This position plays a vital part in ensuring patients receive needed care and that insurance billing is accurate with benefit to both the patient and the organization. Duties include, but are not limited to scheduling, insurance verification for benefits and eligibility, completion of prior authorizations/pre-certifications, estimates of patient responsibility and preregistration of the patient for a positive customer experience. Education Qualifications High School Diploma / GED Required Associate's Degree Preferred Experience Qualifications 2 years Physician office, hospital or payer setting with experience relating to patient registration, patient scheduling, exam or procedure scheduling, prior authorization completion or insurance verification. Required Skills and Abilities Knowledge of medical terminology (Required proficiency) Knowledge of MicroSoft Windows applications (Preferred proficiency) Excellent customer service skills (Preferred proficiency) Excellent interpersonal & communication skills with the ability to exhibit patience. (Preferred proficiency) Ability to prioritize and handle multiple tasks (Preferred proficiency) What you will do Schedules patients for hospital services based upon physician orders. This includes scheduling of complex cases, which require the coordination of multiple resources and determination of need for lab work pre-services. Cancels and reschedules appointments as needed. Works with service departments to coordinate the scheduling of urgent same-day add-ons. Completes insurance verification which includes determining in or out of network status, verifying insurance eligibility and benefits with the payer, coordinating multiple insurance coverages, identifying insurance coverage when needed and all other activities relating to the review of insurance. Completes the preregistration of scheduled patients via phone by collecting patient demographics, insurance information, accident information, and verifying insurance coverage with payer, educating patient on when and where to arrive for service and any rules related to arrival. Completes prior authorizations for identified services. Includes review of medical policies to ensure all criteria is met, the process of completing the prior authorization with the payer and the documentation of prior authorization numbers for inclusion on the claim. Completes precertification (or “Notice of Admission”) for inpatient and identified outpatient admissions with payers after patient arrival. Includes entry of received information into the electronic record for downstream processes. Creates estimates for identified services within appropriate timeframes. This includes providing financial education to the patient on anticipated balances and the collection of anticipated balances. Mentors, orients and provides at-the-elbow training for new staff. Prepares paper and electronic documents for scanning into Epic. Answers benefits and eligibility questions from patients, office staff, Case Management, Social Work or any other source. Reviews incoming faxes and distributes to appropriate departments within the organization. When requested, reviews standard work and training materials for clarity and accuracy. Participates in process improvement activities. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Not Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability Hybrid Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Carrying: Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Hearing: Continuously greater than 5 hours Reaching (Forward): Rarely less than 1 hour Repetitive Motions: Continuously greater than 5 hours Sitting: Continuously greater than 5 hours Standing: Rarely less than 1 hour Talking: Continuously greater than 5 hours Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt This position plays a vital part in ensuring patients receive needed care and that insurance billing is accurate with benefit to both the patient and the organization. Duties include, but are not limited to scheduling, insurance verification for benefits and eligibility, completion of prior authorizations/pre-certifications, estimates of patient responsibility and preregistration of the patient for a positive customer experience. Education Qualifications * High School Diploma / GED Required * Associate's Degree Preferred Experience Qualifications * 2 years Physician office, hospital or payer setting with experience relating to patient registration, patient scheduling, exam or procedure scheduling, prior authorization completion or insurance verification. Required Skills and Abilities * Knowledge of medical terminology (Required proficiency) * Knowledge of MicroSoft Windows applications (Preferred proficiency) * Excellent customer service skills (Preferred proficiency) * Excellent interpersonal & communication skills with the ability to exhibit patience. (Preferred proficiency) * Ability to prioritize and handle multiple tasks (Preferred proficiency) What you will do * Schedules patients for hospital services based upon physician orders. This includes scheduling of complex cases, which require the coordination of multiple resources and determination of need for lab work pre-services. Cancels and reschedules appointments as needed. Works with service departments to coordinate the scheduling of urgent same-day add-ons. * Completes insurance verification which includes determining in or out of network status, verifying insurance eligibility and benefits with the payer, coordinating multiple insurance coverages, identifying insurance coverage when needed and all other activities relating to the review of insurance. * Completes the preregistration of scheduled patients via phone by collecting patient demographics, insurance information, accident information, and verifying insurance coverage with payer, educating patient on when and where to arrive for service and any rules related to arrival. * Completes prior authorizations for identified services. Includes review of medical policies to ensure all criteria is met, the process of completing the prior authorization with the payer and the documentation of prior authorization numbers for inclusion on the claim. * Completes precertification (or "Notice of Admission") for inpatient and identified outpatient admissions with payers after patient arrival. Includes entry of received information into the electronic record for downstream processes. * Creates estimates for identified services within appropriate timeframes. This includes providing financial education to the patient on anticipated balances and the collection of anticipated balances. * Mentors, orients and provides at-the-elbow training for new staff. * Prepares paper and electronic documents for scanning into Epic. * Answers benefits and eligibility questions from patients, office staff, Case Management, Social Work or any other source. * Reviews incoming faxes and distributes to appropriate departments within the organization. * When requested, reviews standard work and training materials for clarity and accuracy. * Participates in process improvement activities. Required for All Jobs * Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health * Performs other duties as assigned Patient Facing Options * Position is Not Patient Facing Remote Work Guidelines * Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. * Stable access to electricity and a minimum of 25mb upload and internet speed. * Dedicate full attention to the job duties and communication with others during working hours. * Adhere to break and attendance schedules agreed upon with supervisor. * Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability * Hybrid Scope * No Supervisory Responsibility * * No Budget Responsibility No Budget Responsibility Physical Demands * Carrying: Rarely less than 1 hour * Eye/Hand/Foot Coordination: Frequently 3-5 Hours * Hearing: Continuously greater than 5 hours * Reaching (Forward): Rarely less than 1 hour * Repetitive Motions: Continuously greater than 5 hours * Sitting: Continuously greater than 5 hours * Standing: Rarely less than 1 hour * Talking: Continuously greater than 5 hours Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $17.00 - $18.15/hr based on experience ***This position is an onsite role, and candidates must be able to work on-site at Ardent - UKH - St Francis in Topeka, KS*** The Opportunity: We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. Job Responsibilities: Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned. Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Experience We Love: 1+ years of customer service experience Minimum Education: High School Diploma/GED Required Certifications: CRCR Required within 9 months of hire (Company Paid) #LI-BM1 Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

Job Details Hutchinson Clinic Main St Location - Hutchinson, KS Full Time Customer ServiceDescription Role: Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success. Essential Functions & Responsibilities: As initial contact to the clinic by callers, provide positive and professional impression while providing efficient, patient focused customer service. Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol. Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate. Accept payment on account via Phreesia system upon request of patient. Obtain and enter accurate patient demographic information into PM System. Work as a member of a team with flexibility to meet the needs of the department. Meet or exceed established department benchmarks and/or quality indicators set for position level. These are monitored through dashboards, audits, and other quality reporting tools. Attend training events and meetings upon request. Consistently demonstrate good use of time and resources Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA) Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. Performs other duties that may be assigned from time to time. Qualifications Qualifications: Experience: Previous call center or other customer service experience preferred. Education: High School Education or GED equivalent. Other Skills: Speaking Talking to others to convey information effectively . Service Orientation Actively looking for ways to help people . Ability to operate communications equipment or systems. Utilize sound judgement in handling patient complaints . Ability to deal with the public efficiently, politely, and effectively . Basic computer skills which enable the entry and retrieval of data including the use of Microsoft Word and Outlook. Work Environment & Physical Requirements: Work will require sitting for long periods of time while answering high call volumes. Requires manual dexterity sufficient to operate a computer keyboard. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.

Two FT positions open one is 3rd shift, every other weekend and holidays and one is FT shifts vary from days, evenings, nights, weekends and holidays. Essential Functions: 1. Responsible for accurate and timely registration for all hospital registrations including, but not limited to ER, out-patients, in-patients, Clinic and Observation customers. 2. Responsible for knowledge of and obtaining all pre-certification information prior to registration, from doctor's office's and/or insurance companies for both inpatient and outpatient registrations, per insurance requirements. 3. Responsible for contributing to customer relations by providing excellent customer service with immediate assistance to a prompt, easy and friendly registration process, contributing positively to patient satisfaction. 4. Scan documents to patient accounts under correct form name. 5. Responsible to be immediately available, as the first person in contact with emergency patients as they arrive to the Emergency Room, and to inquire about patient condition in order to provide appropriate triage notification to Emergency personnel. Responsible for providing very good customer service, contributing to increased patient satisfaction. 6. Responsible for monitoring numerous alarm systems and take appropriate actions according to policy and procedure. 7. Responsible for taking appropriate action during downtime of phone, alarm and/or computer system. 8. Responsible for correctly paging physicians, CRNA's and emergent pages. 9. Responsible for routing all incoming and outgoing calls to appropriate extensions. 10. Responsible for customer dismissals, by verifying accurate dismissal information, documenting according to department guidelines and performing accurate dismissal in computer system. 11. Depending on shift, responsible for distributing Emergency Department record to appropriate physician and provide information to Accounting and Health Information, stuff statements and UB-92's accurately, prepare daily census and any routine routing functions. 12. Displays enthusiasm, an interest in work and a willingness to expand professional knowledge base. 13. Responsible for retaining and performing any routine changes in Registration and Communication process, keeping abreast of any insurance updates or requirements and attending seminars as requested. 14. Responsible for demonstrating knowledge of departmental responsibilities during emergent alarms, knowledge and whereabouts for departmental manuals. 15. Performs other duties as assigned. Knowledge, Skills, and Abilities: Qualifications: Ability to read, spell, write clearly, calculate and type accurately. Skills in performing Excel and Word functions. Communication and computer skills. Phone Etiquette. Education: High school graduate and/or GED. Experience in working with the public, preferably in the medical environment. Knowledge of office procedures. Certification/Licensure: None. Code Blue Training: Ability to activate Code Blue system by dialing 200. Physical Demands: May require constant sitting. Requires occasional standing and walking. Occasionally lifting and carrying up to 30 lbs. May require pushing and pulling up to 30 lbs. Eye-hand coordination, and finger and manual dexterity are required. Requires corrected hearing and vision to normal range. Requires working under stressful conditions. Some exposure to hazardous materials may exist. Requires occasional bending, twisting, climbing, balancing, stooping, reaching overhead, grasping and kneeling. Requires the ability to distinguish letters or symbols. Ability to use office equipment such as computer terminals, typewriter, copier and fax machine. Repetitive movements involved in typing and keyboard entry are required. Working Conditions: Various shifts, including weekends and holidays, and overtime may be required.

Johnson County Animal Clinic has an opportunity for a Patient Care Coordinator to join our team! Compensation: $16.00 - $18.00 (depending on experience) Shift Details: We offer 4 day work weeks, 10 hour shifts and 2-3 Saturdays per month (8am-12:00pm). We also offer a uniform allowance, and a generous employee pet discount. About Us: We are growing! We have gone from 2 DVM's to 3 and will be adding a fourth at the beginning of the year. We have EMR's and utilize Scribenote (AI technology) for dictation. We are looking for someone who is passionate about patient care and client service. What We Offer: A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Get the work-life balance you deserve with a great schedule Competitive compensation and benefits package, including medical, dental, and vision coverage. 401K plan with company match Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit. Responsibilities Essential Functions: * Maintains and upholds the Core Values and Mission Statement of MPH. * Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions. * Warmly welcomes clients upon their arrival and escorts them to the exam room. * Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable. * Creates, presents, and explains treatment plans in accordance with the veterinarian's directions. * Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital. * Schedules follow-up appointments and future wellness visits. * Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary. * Clearly explains discharge instructions and addresses client inquiries. * Handles client checkouts and collects payments in the exam room. * Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results. Additional Functions: * Performs other related duties as assigned. Qualifications Required Knowledge, Skills and Abilities: * Passionate about delivering exceptional client service. * Genuine love and appreciation for animals. * Friendly, personable, and committed to ensuring client satisfaction. * Proficient in active listening and accurate transcription of medical information. * Thrive on serving and assisting people. * Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions. * Strong computer literacy and typing skills. * Effective communication skills, both written and verbal. Required Education and Experience: * High school diploma. Preferred Education and Experience: * Medical terminology Physical Requirements: * Prolonged periods of standing and working on a computer. * Ability to bend down and lift up to 40lbs unassisted. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to ************************* and let us know the nature of your request and your contact information.

Full-time Description CORE VALUES The core values of Community Health Center of Southeast Kansas (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of the Center's resources. GENERAL DESCRIPTION This position is part of the clerical support for clinical services team. This position is responsible for assuring the patient demographic information is accurate and complete. The quality of the data entry determines the accurate processing of patient accounts. This position's responsibilities may vary with clinic site. This position may be the first interaction that patients have with Community Health and practices should not create barriers to care. Requirements ESSENTIAL DUTIES Provides exceptional customer service in a timely and efficient manner when checking patients in and out, schedule follow-up appointments, and address visit-related questions in person or on the phone. Uses proper etiquette and directing questions or calls appropriately. Oversee the waiting area, coordinate patient flow, and report issues to Practice Management. Obtain required patient consents, updated demographic information, and other necessary documentation. Follow up document collection with timely and accurate entry and maintenance of patient information such as demographics, insurance, and payer information. Verify insurance coverage, identifying co-pays or out-of-pocket costs, and collect necessary information to prevent claim denials. Collect and process patient payments, ensuring accurate posting and reconciliation. Discuss financial assistance options and ensure applications are complete and processed. Connect patients with clinic resources such as translation, benefits, or engagement services. Follow clinic opening and closing procedures, including securing the building when appropriate. If working in Behavioral Health Registration add behavioral case managers to all appointments. The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned. QUALIFICATIONS High School diploma or equivalent. Experience in clinic, healthcare setting, or call setting, preferred. Successfully complete Registration Clerk I competency checklist within 6 months of hire. Complete Management of Aggressive Behavior (MOAB) De-escalation training within 6 months of hire. Basic Life Support (BLS) through American Heart Association (AHA) required within 90 days of hire. KNOWLEDGE, SKILLS AND ABILITIES Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base Communicates through appropriate channels. Use proper chain of command for patient complaints. Ability to handle emergency situations calmly and effectively. Must be computer literate, especially with Microsoft Office products, be able to use the Internet and proficient with the organization's electronic health record software system. Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization. Provide customer service in accordance to the organization's mission. Be courteous and respectful when interacting with patients and family members. Maintain patient confidentiality in accordance to organization's policy and procedure and HIPAA requirements. Must be able to perform basic mathematics functions. If working in Dental Registration, have a basic understanding of dental terms and appointment types. Ability to successfully complete registration duties based on current level and actively pursues completion of checklist to move to Registration Clerk II. WORKING CONDIITIONS While performing the duties of this job, the employee is regularly required to sit for long periods of time, up to entire shift; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Registration clerks may be assigned to work in alternate locations or service lines based on business need.

Coffeyville Regional Medical Center, or "CRMC", is a 25-bed, non-profit, critical access hospital serving Southeast Kansas and Northeast Oklahoma since 1949. As a rural hospital, CRMC is surprising because of its large size and wide variety of services. Although we can provide many of the same services you will find in a big city, we take great pride in our friendly and caring staff. The Patient Registration Clerk registers and pre-registers patients for hospital and clinic services. S/he obtains demographic, financial, pre-certification or authorization information. JOB DUTIES: Provide prompt and accurate service to promote high standards and quality Collect deductibles, co-insurance and non-covered charges as outlined by policy Answer incoming calls and visits regarding patient accounts; explains financial policies to patients Research account issues; correct and/or initiate correction of errors Initiate outgoing telephone contact with patients for payments and payment arrangements Assist registration and medical records as necessary Prepare standard registration/admission forms for patients or transfer related tasks Maintain confidentiality of all information according to HIPAA and company policy The Patient Registration Clerk assumes other responsibilities as assigned. JOB REQUIREMENTS: Analytical ability to apply criteria and evaluate information to make decisions Strong verbal and written communication skills; and excellent interpersonal skills in teaming with patients, medical staff and the public Detail oriented with proven ability to multitask Computer skills including MSOffice, Outlook, Meditech, preferred EDUCATION AND EXPERIENCE: H.S. Diploma, G.E.D. or equivalent work experience in field, required 1 year experience in medical scheduling or medical office, preferred We are excited to learn about you and hope you join us on a shared mission serving every generation with patient centered, compassionate care. Please take a moment to visit our website ******************************* to learn how we make an impact through collaboration, innovation, and stewardship. Coffeyville Regional Medical Center is an Equal Opportunity Employer. We are committed to creating a diverse environment. We believe that diversity and inclusion among our associates is critical to our success. All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, gender identify, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or a reasonable accommodation, please contact Human Resources at ************** or ************.

Coffeyville Regional Medical Center, or "CRMC", is a 25-bed, non-profit, critical access hospital serving Southeast Kansas and Northeast Oklahoma since 1949. As a rural hospital, CRMC is surprising because of its large size and wide variety of services. Although we can provide many of the same services you will find in a big city, we take great pride in our friendly and caring staff. Patient Registration Clerk coordinates the daily administration of the department. JOB DUTIES: Provide administrative and clerical support to the department Maintain records, logs and databases Assure proper stock and inventory of department Maintain patient confidentiality in compliance with HIPAA Privacy and Security Regulations Patient Registration Clerk assumes other responsibilities as assigned. JOB REQUIREMENTS: Analytical ability to apply criteria and evaluate information to make decisions Strong verbal and written communication skills; and excellent interpersonal skills in teaming with patients, medical staff and the public Detail oriented with proven ability to multitask Skill in greeting patients and answering the telephone in a pleasant and helpful manner Knowledgeable with Microsoft Office programs including Word, Excel, PowerPoint and Outlook; familiar with electronic medical health care record systems EDUCATION AND EXPERIENCE: H.S. Diploma, G.E.D. or equivalent work experience in field, required BLS, preferred CRMC BENEFITS OVERVIEW Our comprehensive compensation plan includes, the following benefits. Generous paid time off Medical/Dental/Vision Kansas Public Employees Retirement System (KPERS) 403B Retirement Savings Additional Voluntary Insurance Federal Student Loan Public Service Loan Forgiveness Eligible Employer Voluntary Short Term Disability Employee Assistant Program Free Indoor Walking Track & Gym We are excited to learn about you and hope you join us on a shared mission serving every generation with patient centered, compassionate care. Please take a moment to visit our website ******************************* to learn how we make an impact through collaboration, innovation, and stewardship. Coffeyville Regional Medical Center is an Equal Opportunity Employer. We are committed to creating a diverse environment. We believe that diversity and inclusion among our associates is critical to our success. All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, gender identify, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or a reasonable accommodation, please contact Human Resources at ************** or ************.

Coffeyville Regional Medical Center, or "CRMC", is a 25-bed, non-profit, critical access hospital serving Southeast Kansas and Northeast Oklahoma since 1949. As a rural hospital, CRMC is surprising because of its large size and wide variety of services. Although we can provide many of the same services you will find in a big city, we take great pride in our friendly and caring staff. The Patient Registration Clerk registers and pre-registers patients for hospital and clinic services. S/he obtains demographic, financial, pre-certification or authorization information. JOB DUTIES: Provide prompt and accurate service to promote high standards and quality Collect deductibles, co-insurance and non-covered charges as outlined by policy Answer incoming calls and visits regarding patient accounts; explains financial policies to patients Research account issues; correct and/or initiate correction of errors Initiate outgoing telephone contact with patients for payments and payment arrangements Assist registration and medical records as necessary Prepare standard registration/admission forms for patients or transfer related tasks Maintain confidentiality of all information according to HIPAA and company policy The Patient Registration Clerk assumes other responsibilities as assigned. JOB REQUIREMENTS: Analytical ability to apply criteria and evaluate information to make decisions Strong verbal and written communication skills; and excellent interpersonal skills in teaming with patients, medical staff and the public Detail oriented with proven ability to multitask Computer skills including MSOffice, Outlook, Meditech, preferred EDUCATION AND EXPERIENCE: H.S. Diploma, G.E.D. or equivalent work experience in field, required 1 year experience in medical scheduling or medical office, preferred We are excited to learn about you and hope you join us on a shared mission serving every generation with patient centered, compassionate care. Please take a moment to visit our website ******************************* to learn how we make an impact through collaboration, innovation, and stewardship. Coffeyville Regional Medical Center is an Equal Opportunity Employer. We are committed to creating a diverse environment. We believe that diversity and inclusion among our associates is critical to our success. All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, gender identify, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or a reasonable accommodation, please contact Human Resources at ************** or ************.

Coffeyville Regional Medical Center, or "CRMC", is a 25-bed, non-profit, critical access hospital serving Southeast Kansas and Northeast Oklahoma since 1949. As a rural hospital, CRMC is surprising because of its large size and wide variety of services. Although we can provide many of the same services you will find in a big city, we take great pride in our friendly and caring staff. The Patient Registration Clerk registers and pre-registers patients for hospital and clinic services. S/he obtains demographic, financial, pre-certification or authorization information. *** This position is 2nd Shift from 3:00 pm - 11:00 pm Monday - Friday. *** JOB DUTIES: Provide prompt and accurate service to promote high standards and quality Collect deductibles, co-insurance and non-covered charges as outlined by policy Answer incoming calls and visits regarding patient accounts; explains financial policies to patients Research account issues; correct and/or initiate correction of errors Initiate outgoing telephone contact with patients for payments and payment arrangements Assist registration and medical records as necessary Prepare standard registration/admission forms for patients or transfer related tasks Maintain confidentiality of all information according to HIPAA and company policy The Patient Registration Clerk assumes other responsibilities as assigned. JOB REQUIREMENTS: Analytical ability to apply criteria and evaluate information to make decisions Strong verbal and written communication skills; and excellent interpersonal skills in teaming with patients, medical staff and the public Detail oriented with proven ability to multitask Computer skills including MSOffice, Outlook, Meditech, preferred EDUCATION AND EXPERIENCE: H.S. Diploma, G.E.D. or equivalent work experience in field, required 1 year experience in medical scheduling or medical office, preferred CRMC BENEFITS OVERVIEW Our comprehensive compensation plan includes, the following benefits. Generous paid time off Medical/Dental/Vision Kansas Public Employees Retirement System (KPERS) 403B Retirement Savings Additional Voluntary Insurance Federal Student Loan Public Service Loan Forgiveness Eligible Employer Voluntary Short Term Disability Employee Assistant Program Free Indoor Walking Track & Gym We are excited to learn about you and hope you join us on a shared mission serving every generation with patient centered, compassionate care. Please take a moment to visit our website ******************************* to learn how we make an impact through collaboration, innovation, and stewardship. Coffeyville Regional Medical Center is an Equal Opportunity Employer. We are committed to creating a diverse environment. We believe that diversity and inclusion among our associates is critical to our success. All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, gender identify, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or a reasonable accommodation, please contact Human Resources at ************** or ************.

Job Details Hutchinson Clinic - Hutchinson, KS Full Time Customer ServiceDescription Role: Provide excellent customer service to patients in the process of scheduling appointments and accessing care. Assist patients with resolving questions and concerns regarding their account. Essential Functions & Responsibilities: Assist patients with scheduling appointments in a prompt, courteous and helpful manner. Check-in patients for their appointment; verify and update account information. Provide information in response to patient billing inquiries and collect payment on account in person at time of service and over the phone. Manage cash drawer by counting funds at beginning of shift, printing Phreesia report at end of shift and reconciling against funds on hand. Prepares deposit of funds in excess of $100 daily. Facilitate contact between patient and Business Office to develop payment plan when needed. Attend training events and meetings upon request. Consistently demonstrate good use of time and resources. Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA). Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. Performs other duties that may be assigned from time to time. Qualifications Qualifications: Experience: Six months of customer service or other related experience required. Education: High School Education or GED equivalent. Other Skills: Basic knowledge of Microsoft Word, Outlook and Excel applications. Excellent interpersonal and written skills for use with patients, staff, and other health care professionals. Ability to apply concepts of excellent customer service (e.g., follow through, courtesy, tact and professionalism). Basic math skills and ability to use a 10 key calculator. Ability to maintain good judgement when handling sensitive and personal information Work Environment & Physical Requirements: Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Requires manual dexterity sufficient to operate a computer keyboard. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.

Role: Provide excellent customer service to patients in the process of scheduling appointments and accessing care. Assist patients with resolving questions and concerns regarding their account. Essential Functions & Responsibilities: * Assist patients with scheduling appointments in a prompt, courteous and helpful manner. * Check-in patients for their appointment; verify and update account information. * Provide information in response to patient billing inquiries and collect payment on account in person at time of service and over the phone. * Manage cash drawer by counting funds at beginning of shift, printing Phreesia report at end of shift and reconciling against funds on hand. Prepares deposit of funds in excess of $100 daily. * Facilitate contact between patient and Business Office to develop payment plan when needed. * Attend training events and meetings upon request. * Consistently demonstrate good use of time and resources. * Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA). * Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. * Performs other duties that may be assigned from time to time.

KHSU-KansasCOM is currently recruiting for a Registrar to join the Student Affairs and Services team. The Registrar serves as the primary leader for the KHSU-KansasCOM's Office of the Registrar and reports to the Senior Associate Dean of Student Affairs. This position directs the day-to-day management of the office including processes regarding compliance in policy and regulatory entities in enrollment verification, academic records and institutional data needs. Academic Record Responsibilities- Creates, executes and maintains processes regarding student academic records including processing of grades, student records release, and student data accuracy and integrity within the student management system. Communicates with students, faculty, and other internal/external constituencies in a timely, supportive, empathetic manner adhering to processes and policies regarding the dissemination of information on advisor partnerships, academic status, documentation, and reporting Serves as KHSU's primary expert on student record privacy and compliance. Provides training and updates to the KansasCOM community on student record privacy laws and regulations. Develops and implements all systems designed to insure the privacy of all student educational records consistent with all Family Educational Records Privacy Act (FERPA) laws and regulations. Duties and Responsibilities: Directs the day-to-day management of the department including department budget, the hiring and development of department staff and other resources Responsible for the management of student enrollment verification processes in compliance of all organization and regulatory policies. Oversees and/or has ownership of the production of various student related publications including academic calendar, catalog, and Student Handbook. Serves as the liaison to administer academic university policies and ensure compliance with governmental and/or regulatory entities. Develops, recommends, and implements policies (identifying needs, making revisions, producing changes, disseminating information, etc.). Serves as liaison with governmental and regulatory offices (attending meetings, participating in conference calls, evaluating data, monitoring communication for compliance, effecting change, producing reports, etc.). Provides leadership, trainings, and oversight within the Registrar's office that underscores the highest levels of customer service and care. Oversees the accuracy, integrity, and delivery of institutional data. Serves as a “super user” of the KHSU student information database. Provides oversight and guidance in how to best use KHSU's student information database to deliver data throughout campus with efficiency, accuracy, and integrity. Leads KHSU's efforts to digitalize all student academic records. Administers the University's Student Health Insurance Plan, student health insurance verification process and ensuring compliance with accreditation standards. Contributes to team effort by performing other duties as needed/assigned. Knowledge, Skills, and Abilities: Excellent written and verbal communications skills. Organized, detail oriented, and have initiative to follow through to completion. Highly self-motivated, disciplined, and team oriented. Must possess excellent interpersonal skills and the ability to effectively and diplomatically interact with all KansasCOM constituents. Demonstrated ability to work independently, lead staff to optimal levels of productivity, and balance multiple projects in stressful situations, while meeting deadlines and maintaining positive relations. Must have the ability to analyze a situation, provide one-on-one feedback, and effectively handle and resolve problems. Qualifications: Master's degree in Student Services, Educational Administration, or related degree preferred. Minimum of five years of experience in a leadership position in records retention or academic student services required. Demonstrated knowledge/skill of database programs, student information systems, PCs, and networks. Demonstrated knowledge of all laws, policies, and procedures related to student academic records, the admissions process, and student rights essential. Working Conditions: Normal office environment. Supervisory Responsibilities: Either directly or indirectly supervises all personnel within the Office of the Registrar. Will work with the Student Affairs Leadership Team as a key leadership position in the department DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. It is the policy of Kansas Health Science University (KHSU)-Kansas College of Osteopathic Medicine (KansasCOM) not to discriminate on the basis of race, ethnicity, color, sex, sexual orientation, gender, gender identity, religion, religious creed, national origin, ancestry, age, genetic information, marital status, military or veteran status, physical or mental disability, medical condition, pregnancy, childbirth and any medical condition related to pregnancy or childbirth or any other basis protected by federal, state or local law, ordinance or regulation. KHSU-KansasCOM is committed to complying with all applicable laws regarding equal employment opportunities. KHSU-KansasCOM strives to create and maintain a work environment in which people are treated with dignity, decency, and respect. All qualified candidates are encouraged to apply. Kansas Health Science University offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events. Kansas Health Science University is an Equal Opportunity Employer.

Hunter Health provides all-encompassing care for the Wichita community, including medical, dental, behavioral, vision, laboratory, radiology and pharmacy services, all in one place. We pride ourselves in providing the support patients need to take control of their health and their whole wellbeing. Our Hunter Health team is at the heart of our operations. From the initial interaction with a new patient to empowering individuals with the knowledge to manage their health - it begins with each member of our staff. Regardless of role or responsibility, every team member is a valuable part of living our mission and upholding our positive work environment with our Standards of Culture. We exist to improve the health and wellbeing of everyone in our community. Schedule: Monday through Friday, 40 hours per week Full Time Benefits: 20 days of PTO per year, plus 10 paid holidays. Employer-paid Benefits include: * Basic life insurance * Short-term disability * Long term disability * Employee Assistance Program with 12 free sessions per year Optional Benefits include: * Medical * Dental * Vision * Supplemental life insurance * Accident and critical illness insurance * Identity Theft Insurance * 401k with Safe Harbor Plan match Summary: The Patient Intake Representative (PIR) is responsible for providing excellent customer service to our patients and to each person who enters the clinic. This position ensures accurate completion of patient documentation, determines patient payment details, collects and reconciles patient payments, and assists in scheduling for the clinic. The PIR functions in accordance with established federal, state, and clinic standards, while complying with all federal grants and Hunter Health Clinic (HHC) policies and procedures. Essential Functions: * Greets patients and visitors whether in-person or on the telephone, while answering inquiries or referring to other individuals for further information. * Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, managing schedule in real time to optimize patient access and creating opportunities for patient engagement. * Maintains patient accounts and records by obtaining, recording, documenting and updating personal and financial information. * Screens and enrolls eligible patients into clinic's special population programs. * Manages and records revenue by updating financial information, collecting patient charges, controlling credit extended to patients as well as filing and expediting third-party claims. * Assists patients with registration forms, as needed * Escalates patient concerns or complaints to leaders to address them, as needed. * Maintains confidentiality with respect to proprietary information, patient information and employees as patients' information. * Tracks internal and external Release of Information (ROI) requests. * Provides feedback to Business Operations Manager to provide suggestions for enhancements to current processes, providing innovative and creative solutions supporting organizational benchmarks and departmental billing goals. * Travels when necessary to meet operational needs. * Performs all other duties as assigned. Qualifications: * High school diploma or GED is required. * 1-2 years of experience in a prior customer service role is required. * Experience in a clinic office setting is preferred. * Bilingual abilities are preferred. Skills: * Listens, identifies, and responds quickly and effectively to internal and external needs. * Communicates effectively with all patients. * Displays organizational skills, abilities to multi-task, and uses time and resources effectively. * Displays good judgment and decision-making skills. * Effectively collaborates and seeks clarification and confirms accuracy as needed. * Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships. * Pursues goals with commitment and takes initiative eagerly. * Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures. * Evaluates own performance and accepts constructive feedback to continue learning. Physical and Mental Demands of the Job: All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This essential functions document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. * Talking: The ability to speak clearly and effectively. * Average Hearing: The ability to hear average conversations and respond accordingly. * Repetitive Motion: The ability to sit, stand, walk and use hands to handle, feel and reach. * Finger Dexterity: The ability to use fingers to make small movements such as typing, picking up objects and pinching fingers together. * Average Visual Abilities: The ability to focus on items clearly, including close vision, color vision and the ability to adjust focus. * Working Conditions: The ability to work in a well-lit, climate-controlled environment, with a noise level that is occasionally high. There is potential exposure to infectious diseases. * Physical Strength: The ability to occasionally lift and/or move up to 10 pounds. * Mathematical Ability: The ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs. Hunter Health Clinic gives preference in employment opportunities to Native Americans who can perform required work regardless of age, sex, religion, or tribal affiliation.

Job DescriptionDescription: Shift: 1st/3rd Full Time Job Summary: Arranges for the efficient and orderly registration of patients. Ensures that patient information is collected. Interviews incoming patient or representative and enters information required for admission into computer database. Distributes appropriate information to ancillary nursing departments. Participates in performance improvement and QI activities. Receives and relays incoming and outgoing telephone calls for the facility. Provides directory information, transfers calls as appropriate. Make general and emergency announcements over the facility's PA system. Handles the facility paging system. Job Duties and Responsibilities: Responsible to pre-register patients for scheduled admissions and out-patient procedures. Responsible to interview patients or their representative, to obtain personal information or verify information already on file, including emergency numbers and insurance information, including Medicare Secondary Payer and accident information as applicable. Responsible to obtain signatures on Conditions of Admission and affix patient identification bracelet. Responsible to ensure that patients' valuables are secured in the safe upon receipt of valuables envelope from nursing service. Communicates appropriately and clearly to Supervisor, Nursing Service, co-workers, physicians and ancillary departments. Responsible, when payment is received after Business Office closes, to collect such payments, provide receipt and forward to the Business Office personnel. Refers patient to Collections Manager when financial arrangements need to be made. Demonstrates an ability to be flexible, organized and function well under stressful situations. Treats patients and their families with respect and dignity; ensures confidentiality of patients' protected information. Interacts professionally with patient/family and provide explanations and verbal reassurance as necessary, demonstrating customer service skills. Maintains a good working relationship both within the department and with other departments. Ensures documentation meets current standards and policies. Answers telephone in a polite manner and communicates information to the appropriate personnel/family. Manages and operates equipment safely and correctly. Operates switchboard to route incoming calls and to place outgoing calls. Provides directory information to internal and external inquirers. Maintains a daily list of all facility staff on-call, including home phone numbers and cellular numbers readily available, whichever is applicable. Knowledge of emergency procedures and location of Safety/Disaster Manual. Performs other duties as assigned. Requirements: Professional Requirements: Adheres to dress code, appearance is neat and clean. Completes annual educational requirements. Maintains regulatory requirements, including all state, federal and CMS regulations. Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty, uses computerized time system correctly. Attends in-services and educational opportunities. Attends staff meetings and reads all memos. Utilizes Procedure Manual. Complies with William Newton Hospital policies. Familiar with Employee Handbook. Maintains and ensures patient confidentiality at all times. Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff. Represents the organization in a positive and professional manner. Attends committee, CQI and management meetings, as appropriate. Ensure compliance with policies and procedures regarding department operations, fire, safety and infection control. Complies with all organizational policies regarding ethical business practices. Communicates the mission, vision and core values of the hospital. Regulatory Requirements: High School graduate or equivalent.