Project Manager jobs at Old National Bank

Senior Tech Audit Manager - Global Payment Network Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Capital One is seeking an energetic, self-motivated Technology Senior Manager with experience evaluating and analyzing technology and cybersecurity risks interested in becoming part of our Audit team. As a member of the Tech Audit team, the candidate will focus on integrated audits and audits of critical technology functions including supporting payment networks, cloud-based technology implementations, application controls, and cybersecurity risks. Responsibilities: Execute major components of audits, including critical technology functions, cloud-based infrastructure, emerging technology, cybersecurity, risk management, application, and third-party management, as well as lead small to medium size audits including integrated audits. Perform risk assessments of business units and technology operations, design and execute audit procedures to verify the effectiveness of existing controls, identify and define issues, review and analyze evidence, and document client processes and procedures. Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business and critical technology functions . Establishes and maintains good client relations during engagements. Communicates or assists in communicating the results of some audit projects to management via written reports and oral presentations. Identify expectations of the client and take actions to support the client experience. Prepare clear, organized and complete documentation to support work performed. Self prioritize and effectively plan own work activities managing multiple priorities and tasks across the team to deliver quality results. Coordinate with others and proactively take on additional work. Deliver appropriate, succinct and organized information, tailoring communication style to audience. Effectively communicate information, issues and audit progress to teammates, clients and auditor-in-charge. Perform various aspects of engagement administration, including hours and budget tracking. Provide periodic on-the-job coaching and direct supervision over less experienced associates. Ideal Teammate: You are a critical thinker who seeks to understand the business and its control environment. You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes. You possess a relentless focus on quality and timeliness. You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Basic Qualifications: Bachelor's Degree or military experience At least 7 years of experience in information technology (operations, software delivery, access management, microservices), information security (application security, network security, cyber security, data protection), information systems risk management, information systems auditing, or a combination within the banking or financial services industry At least 4 years of experience leading a team to deliver initiatives, collection of work or a combination At least 4 years of experience in managing audit engagements, project management or a combination At least 4 years of experience in analyzing data extracts to identify trends, patterns, and anomalies, including 1 year of experience in test scripting or coding (writing, reviewing, or assessing) At least 2 years of experience in cloud computing and controls (design, operation, risk management, or auditing) At least 2 years experience of people management Preferred Qualifications: Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM), Certifications related to or pursuing certification related to Auditing, such as Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) 7+ years of experience with IT control frameworks 2+ years of experience in planning and leading audits 2+ years of experience auditing cyber or information security 2+ years of experience auditing emerging technologies 4+ years experience in cloud computing (AWS, GCP, Azure) and controls, or 1+ years of conducting audits of controls in cloud-based environments 4+ years of experience in risk and data management 4+ years of experience performing data analysis in support of internal auditing 2+ years of experience with payment technologies such as HPE Nonstop, IBM Mainframe, Mobile Payments, Tokenized services, cloud-based and virtualized environments, Windows and Linux operating environments. 2 years of experience in the payments network industry including the MANIC (Merchant-Acquirer-Network-Issuer-Customer) model, network participant roles (issuers, acquirers, merchants), PCI standards, and international payment regulations At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Chicago, IL: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis McLean, VA: $193,000 - $220,300 for Sr. Manager, Cyber Risk & Analysis New York, NY: $210,500 - $240,300 for Sr. Manager, Cyber Risk & Analysis Plano, TX: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Richmond, VA: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Riverwoods, IL: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries . click apply for full job details

Manager, Platform Engineering (Connex Switch)- People Leader (Global Payment Network) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you will be part of a big group of makers, breakers, doers, and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Platform Engineer, you will have the opportunity to be at the forefront of driving a major transformation within Capital One. General Responsibilities: Manage stakeholder expectations effectively and prioritize and scope teams deliverables. Collaborate with key stakeholders to efficiently and effectively allocate team members to deliverables that address customer needs channeled through debit operations. Effective decision-making to manage and reduce potential risksto network from implementations. Responsible for ConnexDatabase development to support PULSE Customer Onboarding, Implementation, Scaling, and maintenance. Lead and develop a team of Connex Database engineers. Mentor and develop team to high-performance culture with focus on consistent delivery of high-quality zero-defect implementations. Hands-on development, testing and implementation with CED database and related tools. Continuously improving CED coding and testing practices Develop automation by building CED macros and automate functional & regression testing for CED database changes. Lead the craftsmanship, availability, resilience, and scalability of your solutions. Hire, retain and lead high-functioning, diverse groups of engineering professionals, establishing clear objectives and key results, developing a consistent set of practices and processes across the team, and driving towards the resolution of challenging problems. Bring a passion to stay on top of tech trends, experiment with and learn modern technologies, participate in internal & external technology communities, and mentor other members of the engineering community. Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity. Utilize scripting languages like TAL, TACL, Shell Scripting, Python, and SQL Collaborate and partner with peers within immediate organization and across organization to share, learn and adopt best practices in software engineering, testing and implementations. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 6 years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory) At least 4 years of experience with AWS At least 2 years of people management experience Preferred Qualifications: 7+ years of hands-on experience with CED database and related tools 7+ years of experience in managing change control files and utilities (CMSUTIL, SWAPBLD, SWAPROLL, CEDUTIL) 7+ years of experience in TAL, TACL programming languages 5+ years of experience in Connex Switching system architecture with hands-on experience in design, coding, and testing for other Connex components like AP and PI, 5+ years of experience in CED database security, including user access and data/file security. 5+ years of experience with financial industry practices, regulations, and operations 7+ years of experience in banking and payment domains, including transaction processing, merchant acquiring/issuing, and batch processing. Experienced with ATM and POS device driving, scheme and interchange links, card and account authorization services, and key management/validation using Thales and SafeNet HSMs Familiarity with utilities such as FUP, Pathway, Inspect, Histrpt, and Logcan Experience in Cobol, Tandem, and Non-Stop Experience with Paragon Simulator and JIRA Experienced in projects that involve modernization of legacy platforms and technologies. 7+ years experience in building platforms and services using REST APIs & Microservices Architecture Experienced in cloud-native architecture and AWS or other Cloud technologies. At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Houston, TX: $144,000 - $164,400 for Manager, Platform Engineering Riverwoods, IL: $144,000 - $164,400 for Manager, Platform Engineering Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

We have an exciting and rewarding opportunity for you to take your Project Management/Agile career to the next level. As a Agility Senior Associate at JPMorgan Chase within the Commercial & Investment Bank, Global Banking Technology Team, you serve as a seasoned member of product domain to by enabling and providing Agile/PM support to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. We look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally. Job responsibilities Partner with business owners to develop, document, and execute business strategies and project plans, including scope, schedule, budget, resources, and solution quality. Lead program planning and management, issue identification and resolution, risk management, analytical design, and deliverable definition; manage change requests. Support centralized tracking of project plans and provide an integrated end-to-end view for all programs. Ensure project timelines, risks, dependencies, and deliverables stay on track by enforcing consistent standards, methodologies, and best practices. Implement common routines, resources, and tools for tracking and reporting program status; develop metrics, scorecards, and dashboards using common frameworks. Identify and communicate effectively with key stakeholders, understanding their needs and expectations throughout the project lifecycle. Lead cross-functional project teams, foster collaboration, facilitate communication, and provide clear direction and support to team members. Provide regular updates on project plans and progress, including management and business review presentations. Identify, assess, and manage issues with appropriate escalation; support centralized tracking and reporting of key issues and decisions. Leverage common tools to track, assess, and mitigate program risks; plan deliverables and monitor team performance. Lead and coach teams in adopting Agile methodologies, facilitate Scrum ceremonies, monitor agile metrics, remove impediments, and create dashboards to track progress and optimize performance. Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management Project management and agility lead experience with strong understanding of Agile/Scrum methodologies, advanced Excel (pivot tables, validation rules, vlookup), PowerPoint skills, and expertise in setting up and using Confluence, SharePoint, and Jira. Experience in Project Management querying tools such as SQL and JIRA filters. Proactive self-starter with strong business writing, presentation skills, and a track record of personal initiative, leadership, and promoting a flexible, agile team environment. Demonstrated ability to manage multiple tasks and projects simultaneously in a fast-paced environment, with strong planning, organization, and attention to detail. Skilled in structuring and scoping complex problems, applying analytical tools, and prioritizing issues to develop effective solutions. Experienced in executive status reporting, tailoring communication to various audiences, and documenting/following up on key actions and decisions. PMP Certified, Certified Scrum Master (CSM), or equivalent Agile certification Excellent knowledge of Scrum techniques and artifacts (definition of done, user stories, automated testing, backlog refinement) and strong understanding of Agile methodologies including Scrum, Kanban, and Lean. Proven ability to lead, coach, and foster collaborative Agile teams, driving adoption and continuous improvement while resolving conflicts effectively. Expert in Agile tools and software such as JIRA and Confluence, including creating reports and dashboards. Outstanding facilitation, communication, and interpersonal skills; able to interact and influence colleagues at all levels. Preferred qualifications, capabilities and skills Management consulting or internal experience within Banking and Financial services, and/or mortgage banking/home lending industry preferred Promote a flexible team environment that can handle changes with agility while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary Chicago,IL $95,000.00 - $130,000.00 / year

Provides highest level of program/portfolio management expertise and consultation to the business in order to meet Field Function department, cross-department and enterprise wide goals. Plans, monitors and manages internal business programs from initiation through rollout and ongoing program management. Accountable for aligning one or more large, complex business programs consisting of multiple efforts and/or programs supporting strategic corporate initiatives. Program Management includes managing multiple different projects within a program / portfolio which incorporate multiple larger initiatives and overseeing programs / portfolios and initiatives which are ongoing. Primary Duties & Responsibilities: Independently leads large, complex, and multi-faceted programs or portfolios. Responsible for establishing appropriate program governance model, managing scope, risk, business value, schedule and budget. Programs / Portfolios may include technology and digital components. Defines, maintains, and revises program objectives and deliverables; accountable for defining the program structure and creating a single, unified plan to deliver on program objectives. Manages programs to ensure appropriate allocation of resources according to program objectives, specifications, deliverables, and changes. Accountable for building and motivating team members and influencing them to take positive action and accountability for their assigned work. Accountable for identifying and resolving issues and conflicts within the team at a portfolio/program level. Drives for clarity on program objectives, priorities, and measures. Develops solutions/recommendations to unique and complex problems and ensures program solutions are consistent with organizational objectives. Identifies, assess, and mitigates program risks and issues and removes impediments. Responsible for working with business stakeholders to define OKRs and measures, facilitate measurement, and accurately report on results. Develops strong relationships with business clients to manage program delivery expectations and implementation. Manages the resources and vendors assigned to program by verifying progress and removing obstacles. Makes connections across teams and workstreams to drive identification and facilitation of inter-dependencies. Responsible for gathering and delivering metrics required by the program. Uses data to make successes and challenges visible, and to drive insights and action plans to continually adjust and pursue program goals. Leveraging tools and techniques to enable end-to-end value delivery and the best ongoing rollout and ongoing experience. Applies extensive business acumen in depth and breadth of industry, and company initiatives, products complexities, in order to incorporate knowledge into program objectives. Uses extensive knowledge of program management and business requirements to understand the key business drivers as they relate to the programs. Conduct complex analysis to identify scope and nature of program deliverables; programs are intended to solve a department or business need. Qualifications: Bachelor's Degree with an emphasis in, Business, Project Management or related field preferred OR a significant amount of directly-related work experience beyond the minimum required for the position Minimum 7 years of related experience; diverse project or program management experience to include analysis, design, documentation, project/support management. Experience with leading business strategy definition, business journey mapping, and business process design Ability to work with general direction to scope, plan and manage cross-department or multi-department programs Demonstrated ability to lead and manage large and highly complex assignments including those with enterprise-wide impact. Ability to prioritize work and handle multiple tasks simultaneously, work under pressure and meet tight deadlines. Seen as a team player and is supportive of group decisions and ideas. Written and oral communications skills with the ability to build rapport within the company, field and /or outside vendors. High degree of personal initiative and motivation. Degree with a project management emphasis or PMI certification preferred Experience with leading through multiple project methodologies through project life cycle phases Compensation Range: Pay Range - Start: $92,750.00 Pay Range - End: $172,250.00 Geographic Specific Pay Structure: Structure 110: $102,060.00 USD - $189,540.00 USD Structure 115: $106,680.00 USD - $198,120.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Provides program management expertise and consultation to business in order to meet department and cross department goals. Responsible for developing, maintaining, and revising program deliverables. Oversees business programs from initiation through rollout and ongoing program management. Accountable for driving programs with medium complexity. Program Management includes managing multiple different projects within a program / portfolio which incorporate multiple larger initiatives and overseeing programs / portfolios and initiatives which are ongoing. Primary Duties & Responsibilities: * Independently leads moderately sized, medium complexity programs or portfolios. Responsible for managing scope, risk, business value, schedule and budget. * Assists in defining objectives to be accomplished by the program team and developing the program plan. Manages programs to ensure appropriate allocation of resources according to program objectives, specifications, deliverables, and changes. * Drives for clarity on program objectives, priorities, and measures. Takes a broad perspective to identify and recommend solutions for program needs. * Develops strong relationships with business clients to manage program delivery expectations and implementation. manages the resources and vendors assigned to program by verifying progress and removing obstacles. * Makes connections across teams to drive identification and managing of inter-dependencies. * Responsible for gathering and delivering metrics required by the program. Uses data to make successes and challenges visible, and to drive insights and action plans to continually adjust and pursue program goals. Leveraging tools and techniques to enable end-to-end value delivery and the best ongoing rollout and ongoing experience. * Builds and maintains strong depth and breadth of industry and company initiatives, products, etc in order to incorporate knowledge in to program objectives. * Understands the key business drivers as they relate to the programs. Conduct analysis to identify scope and nature of program deliverables; programs are intended to solve a department or business need. Qualifications: * Bachelor's Degree with an emphasis in, Business, Project Management or related field preferred OR a significant amount of directly-related work experience beyond the minimum required for the position * Minimum 5 years of related experience to include project analysis, design, documentation, project/support management. * Ability to work with general direction to scope, plan and manage cross-department or multi-department programs * Demonstrated ability to lead and manage complex assignments. * Ability to prioritize work and handle multiple tasks simultaneously, work under pressure and meet tight deadlines. * Seen as a team player and is supportive of group decisions and ideas. * Written and oral communications skills with the ability to build rapport within the company, field and /or outside vendors. * High degree of personal initiative and motivation. * Degree with a project management emphasis or PMI certification preferred * Experience with project methodology through project life cycle phases Compensation Range: Pay Range - Start: $84,350.00 Pay Range - End: $156,650.00 Geographic Specific Pay Structure: Structure 110: $92,820.00 USD - $172,380.00 USD Structure 115: $97,020.00 USD - $180,180.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Provides program management expertise and consultation to business in order to meet department and cross department goals. Responsible for developing, maintaining, and revising program deliverables. Oversees business programs from initiation through rollout and ongoing program management. Accountable for driving programs with medium complexity. Program Management includes managing multiple different projects within a program / portfolio which incorporate multiple larger initiatives and overseeing programs / portfolios and initiatives which are ongoing. Primary Duties & Responsibilities: Independently leads moderately sized, medium complexity programs or portfolios. Responsible for managing scope, risk, business value, schedule and budget. Assists in defining objectives to be accomplished by the program team and developing the program plan. Manages programs to ensure appropriate allocation of resources according to program objectives, specifications, deliverables, and changes. Drives for clarity on program objectives, priorities, and measures. Takes a broad perspective to identify and recommend solutions for program needs. Develops strong relationships with business clients to manage program delivery expectations and implementation. manages the resources and vendors assigned to program by verifying progress and removing obstacles. Makes connections across teams to drive identification and managing of inter-dependencies. Responsible for gathering and delivering metrics required by the program. Uses data to make successes and challenges visible, and to drive insights and action plans to continually adjust and pursue program goals. Leveraging tools and techniques to enable end-to-end value delivery and the best ongoing rollout and ongoing experience. Builds and maintains strong depth and breadth of industry and company initiatives, products, etc in order to incorporate knowledge in to program objectives. Understands the key business drivers as they relate to the programs. Conduct analysis to identify scope and nature of program deliverables; programs are intended to solve a department or business need. Qualifications: Bachelor's Degree with an emphasis in, Business, Project Management or related field preferred OR a significant amount of directly-related work experience beyond the minimum required for the position Minimum 5 years of related experience to include project analysis, design, documentation, project/support management. Ability to work with general direction to scope, plan and manage cross-department or multi-department programs Demonstrated ability to lead and manage complex assignments. Ability to prioritize work and handle multiple tasks simultaneously, work under pressure and meet tight deadlines. Seen as a team player and is supportive of group decisions and ideas. Written and oral communications skills with the ability to build rapport within the company, field and /or outside vendors. High degree of personal initiative and motivation. Degree with a project management emphasis or PMI certification preferred Experience with project methodology through project life cycle phases Compensation Range: Pay Range - Start: $84,350.00 Pay Range - End: $156,650.00 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Job Description ASSISTANT PROJECT MANAGER / Assistant Superintendent - Chattanooga Residential New Home Construction About the company: A Regional single-family Home Builder with a small-company feel but extensive company support staff in place to help with all employee tasks at the local level. They work in 60 offices across 12 states and work directly with the local clients to build semi-custom homes in affordable to semi-custom niche. National volume of $800MM and privately owned for over 50 years! Your Responsibilities: Assist with Construction site management extending from precon, purchasing, sub-management & safety through completion. Qualifications Candidate will need experience in residential construction preferably in custom home (new) building. Covering multiple projects at one time with average home prices running $360k up to $625k (or higher) 1-2+ years proven track record of successful project supervision within New Home Construction. Compensation and Benefits We offer a great compensation package including: Competitive Salary & Bonus Structure 401K Paid Vacation Days Insurance (Company pays 1/2 employee premium costs) Car allowance Focus on Work/Life balance.

ESSENTIAL DUTIES & RESPONSIBILITIES • Manages multiple concurrent transmission electric system capital improvement projects; manages each project from project initiation through project completion. • Responsible for assembling a cross-functional project team for each high-priority project and coordinating the efforts of those project teams. • For high-priority projects, leads the project teams to successfully complete projects and meet project objectives on time, within scope and within authorized budget. • For high-priority projects, facilitates development of a detailed baseline project schedule to identify the critical path and important milestones. • Updates construction dates for assigned projects in the project schedule each month. • For high-priority projects, monitors progress towards the schedule by all groups. • For high-priority projects, identifies at-risk activities and heads-off schedule delays by addressing issues before they lead to project delays. • Facilitates various project meetings (status, coordination, scheduling, lessons learned, etc.), as required, with the project team and stakeholders. • Acts as escalation point for project issues, risks and change requests. • Manages and resolves any project issues and escalates any concerns to the appropriate level of leadership. • Monitors and controls project costs through preparation of monthly cash flow projections, comparison of actual and committed costs to estimated costs and identification of cost variances which require further action to assure project costs do not exceed authorized amounts. • Reviews construction contractor quotes and issues a PO requisition to engage a construction contractor for each project. • Reviews and approves construction contractor change orders and invoices. • Communicates project status, issues and risks to leadership and stakeholders in an effective and timely manner. • Works well with personnel from all areas of the company to ensure performance of project objectives. • All other duties as assigned. REQUIREMENTS Associate Level • Bachelor of Science degree (Engineering strongly preferred) or relevant, equivalent experience and/or education. OR • Minimum of eight (8) years of progressively responsible experience in project and/or construction management in electric utility construction or relevant, equivalent experience and/or education; Transmission electric system capital project experience strongly preferred. Intermediate Level • Bachelor of Science degree (Engineering strongly preferred) with a minimum of two (2) years of progressively responsible experience in project and/or construction management in the electric utility industry or relevant, equivalent experience and/or education; Transmission electric system capital project experience strongly preferred. OR • Minimum of ten (10) years of progressively responsible experience in project and/or construction management in electric utility construction. Transmission electric system capital project experience strongly preferred. Senior Level • Bachelor of Science degree (Engineering strongly preferred) with a minimum of five (5) years of progressively responsible experience in project and/or construction management in the electric utility industry or relevant, equivalent experience and/or education; Transmission electric system capital project experience strongly preferred. OR • Minimum of twelve (12) years of progressively responsible experience in project and/or construction management in electric utility construction or relevant, equivalent experience and/or education; Transmission electric system capital project experience strongly preferred. • Demonstrated ability to lead, direct and motivate a team comprised of a cross-functional group of resources. All Levels • Project Management Professional (PMP) certification from the Project Management Institute (PMI) preferred • Familiarity with creating a project schedule. Experience in creating a project schedule using Primavera, Microsoft Project or equivalent scheduling software application preferred. • Some experience with identifying alternative solutions and in performing risk assessments. • Some experience in coordinating and negotiating with outside vendors or third parties to ensure project deadlines are met. • Familiarity with electric utility construction processes preferred. • Familiarity with electric substation and line equipment preferred. • Proficient in Microsoft Office Suite applications • Familiarity using Primavera, Microsoft Project or equivalent scheduling software applications. • Possesses effective communication, interpersonal and organizational skills. • Ability to work on multiple tasks and/or projects simultaneously. • Required to travel on short notice. • Ability to work independently, with minimal supervision, in a team environment. • Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

ESSENTIAL DUTIES & RESPONSIBILITIES * Manages multiple concurrent transmission electric system capital improvement projects; manages each project from project initiation through project completion. * Responsible for assembling a cross-functional project team for each high-priority project and coordinating the efforts of those project teams. * For high-priority projects, leads the project teams to successfully complete projects and meet project objectives on time, within scope and within authorized budget. * For high-priority projects, facilitates development of a detailed baseline project schedule to identify the critical path and important milestones. * Updates construction dates for assigned projects in the project schedule each month. * For high-priority projects, monitors progress towards the schedule by all groups. * For high-priority projects, identifies at-risk activities and heads-off schedule delays by addressing issues before they lead to project delays. * Facilitates various project meetings (status, coordination, scheduling, lessons learned, etc.), as required, with the project team and stakeholders. * Acts as escalation point for project issues, risks and change requests. * Manages and resolves any project issues and escalates any concerns to the appropriate level of leadership. * Monitors and controls project costs through preparation of monthly cash flow projections, comparison of actual and committed costs to estimated costs and identification of cost variances which require further action to assure project costs do not exceed authorized amounts. * Reviews construction contractor quotes and issues a PO requisition to engage a construction contractor for each project. * Reviews and approves construction contractor change orders and invoices. * Communicates project status, issues and risks to leadership and stakeholders in an effective and timely manner. * Works well with personnel from all areas of the company to ensure performance of project objectives. * All other duties as assigned. REQUIREMENTS Associate Level * Bachelor of Science degree (Engineering strongly preferred) or relevant, equivalent experience and/or education. OR * Minimum of eight (8) years of progressively responsible experience in project and/or construction management in electric utility construction or relevant, equivalent experience and/or education; Transmission electric system capital project experience strongly preferred. Intermediate Level * Bachelor of Science degree (Engineering strongly preferred) with a minimum of two (2) years of progressively responsible experience in project and/or construction management in the electric utility industry or relevant, equivalent experience and/or education; Transmission electric system capital project experience strongly preferred. OR * Minimum of ten (10) years of progressively responsible experience in project and/or construction management in electric utility construction. Transmission electric system capital project experience strongly preferred. Senior Level * Bachelor of Science degree (Engineering strongly preferred) with a minimum of five (5) years of progressively responsible experience in project and/or construction management in the electric utility industry or relevant, equivalent experience and/or education; Transmission electric system capital project experience strongly preferred. OR * Minimum of twelve (12) years of progressively responsible experience in project and/or construction management in electric utility construction or relevant, equivalent experience and/or education; Transmission electric system capital project experience strongly preferred. * Demonstrated ability to lead, direct and motivate a team comprised of a cross-functional group of resources. All Levels * Project Management Professional (PMP) certification from the Project Management Institute (PMI) preferred * Familiarity with creating a project schedule. Experience in creating a project schedule using Primavera, Microsoft Project or equivalent scheduling software application preferred. * Some experience with identifying alternative solutions and in performing risk assessments. * Some experience in coordinating and negotiating with outside vendors or third parties to ensure project deadlines are met. * Familiarity with electric utility construction processes preferred. * Familiarity with electric substation and line equipment preferred. * Proficient in Microsoft Office Suite applications * Familiarity using Primavera, Microsoft Project or equivalent scheduling software applications. * Possesses effective communication, interpersonal and organizational skills. * Ability to work on multiple tasks and/or projects simultaneously. * Required to travel on short notice. * Ability to work independently, with minimal supervision, in a team environment. * Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

We are seeking an experienced Deputy General Manager - Projects to lead the execution of end-to-end refrigeration projects across commercial and retail segments. This role involves managing customer expectations, coordinating cross-functional teams, and ensuring timely and cost-effective project delivery, while upholding Carrier's quality and safety standards. Responsibilities Lead and manage the complete lifecycle of refrigeration projects - from initiation to commissioning and handover. Interface with internal stakeholders (engineering, sales, supply chain, service) and external partners (vendors, contractors, customers) to ensure smooth project execution. Ensure timely delivery of projects within defined scope, budget, and timelines. Monitor project performance using appropriate systems, tools, and techniques. Drive project governance, reporting, and compliance with Carrier standards and statutory requirements. Identify project risks and proactively develop mitigation strategies. Ensure strong documentation and adherence to QHSE (Quality, Health, Safety, and Environment) standards. Foster strong customer relationships and act as the primary point of contact for all project-related communications. Lead continuous improvement initiatives to enhance project efficiency and customer satisfaction. Qualifications Bachelor's degree in Mechanical / Electrical Engineering or related field; PMP certification is a plus. 8-12 years of experience in project management, preferably within the HVAC&R industry Strong understanding of refrigeration systems, controls, and commercial applications Proven track record of managing complex projects in a matrix organization. Excellent leadership, communication, and stakeholder management skills. Hands-on experience with project management tools and MS Office suite.

Apply now Work Type: Office Working Employment Type: Permanent Job Description: This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. * This role will be responsible for managing the projects in AI & Data operations, supporting entire project tracking, budget management, resources allocation, ensuring communication on delivery. Key Responsibilities Business * Good exposure to data driven projects in banking. Processes * Coordinate internal resources and third parties/vendors for the flawless execution of projects. * Ensure that all projects are delivered on-time, within scope and within budget. * Assist in the definition of project scope and objectives, involving all relevant stakeholders. * Ensure resource availability and allocation. * Develop a detailed project plan to monitor and track progress. * Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. * Measure project performance and report and escalate to management as needed. * Manage the relationship with the client and all stakeholders. * Perform risk management to minimize project risks. * Track project performance, specifically to analyse the successful completion of short and long-term goals. * Meet budgetary objectives and adjust project constraints based on financial analysis. * Develop comprehensive project plans to be shared with stakeholders as well as other staff members. * Use and continually develop leadership skills. * Develop trackers, presentations, and process maps to document needs. Risk Management * Compliance to Risk management Framework Governance * Project management and compliance to related processes. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders * Business domains * AI & BI solutions Qualifications * Education: Bachelor's or master's degree in computer science, Information Technology, or a related field. Experience: * 10+ years of data analysis/project management experience, with a combination of business and technical skills * Proven working experience in project management. * Excellent client-facing and internal communication skills * Excellent written and verbal communication skills * Solid organizational skills including attention to detail and multitasking skills. * Project Management Professional (PMP) / PRINCE II certification is a plus. * Bachelor's Degree in appropriate field of study or equivalent work experience * Process Improvement * Effective Communication & reporting * Performance Management * Planning, Developing and Tracking Budgets * Project Management - inception to closure Soft Skills: * Stakeholder engagement * Strong communication and collaboration skills. * Ability to work independently and as part of a team. * Attention to detail and a commitment to delivering high-quality work. Skills and Experience * Banking business domain * Basic SQL * Data Modeling * Project management skills * Agile methodologies, SCRUM About Standard Chartered What we offer Apply now Information at a Glance * * * * *

**Location:** Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas. The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment. **Essential Duties and Responsibilities:** **Consultation and Analysis** · Drives initiatives and has primary responsibility for approving business requirements · Manages definition of business case and approves business requirements and functional designs for system enhancements · Considers impact to vendor, workflow of existing processes and other related systems · Uses analytical skills to streamline business processes · Understands and applies limitations and unique advantages of existing enterprise capabilities · Analyzes marketplace, industry, company and technology trends and best practices · Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. · Designs and documents business processes to improve efficiency · Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls · Develops solutions to business problems or new business requirements · Creates maps of current and future processes · Manages system SLAs, Disaster Recovery and Business Continuity, and user access · Serves as primary subject matter expert contact for the system · Defines and drives system strategy to align with organizational strategies · Researches and analyzes the root cause of system issues **Execution** · Manages multiple initiatives effectively · Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals · Develops detailed plans and timelines · Produces system-related job aids and provides training content for training facilitators · Performs and coordinates User Acceptance Testing · Reviews and approves Quality Assurance test plans · Performs or scheduled production certification **Communication** **·** Relates well with all levels of the organization and builds appropriate rapport · Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes · Manages end-user system communications · Communicates with manager proactively regarding any capacity issues or opportunities **Knowledge:** **·** Knowledge of loan operations and default servicing including consumer, commercial and credit cards · Understanding of business processes and functions for the lifecycle of consumer and commercial loans · Awareness of regulatory environment and implications · Experience with ACI or CGI collections and payment systems **Education and/or Work Experience Requirements:** + Excellent computer proficiency (MS Office - Word, Excel, and Outlook) + Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service + Excellent organizational, analytical, and customer service skills + Bachelor's degree or related experience + 5 or more years system implementation and/or operations experience + System implementation and/or loan operations experience preferred **Skills:** + Strong ability to establish mutual understanding and effective working relationships with associates across business areas + Demonstrated decision-making skills, including the ability to act with incomplete information + Skilled at envisioning and articulating future scenarios and strategies at a high level + Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way + Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences + Experience with project management or business analysis is beneficial + Proficient in organizing, prioritizing, and managing multiple work streams simultaneously + Skilled in gathering, documenting, and translating business requirements for technology partners **Abilities:** + Quickly assess and understand complex situations and system impacts + Break down problems into manageable details for effective analysis and resolution + Influence and collaborate with associates and business partners, even without formal reporting authority + Monitor, interpret, and communicate detailed findings to business and technical partners + Clearly communicate ideas, concepts, and recommendations to associates at all levels + Adapt readily to change and shifting priorities within a dynamic operational environment + Travel as necessary to meet project and stakeholder needs **Physical Requirements:** + Basic keyboarding or other repetitive motions + Lifting/pushing objects + Must be able to talk, listen and speak clearly on telephone + Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. **Position Overview:** The Business System Manager (BSM) for Wire has **primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s).** The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s). The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts. **Essential Duties and Responsibilities:** **Consultation and Analysis** + **Drives** initiatives and has primary responsibility for approving business requirements + **Manages** definition of business case and **approves** business requirements and functional designs for system enhancements + **Considers impact** to vendor, workflow of existing processes and other related systems + Uses analytical skills to streamline business processes + Understands and applies limitations and unique advantages of existing enterprise capabilities + Analyzes marketplace, industry, company and technology trends and best practices + **Influences** external business partners and service providers regarding priorities, software selection, vendor selection, etc. + **Designs and documents** business processes to improve efficiency + **Actively listens and interprets** requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls + Develops solutions to business problems or new business requirements + Creates maps of current and future processes + Manages system SLAs, Disaster Recovery and Business Continuity, and user access + Serves as **primary subject matter expert** contact for the system + **Defines** and drives system strategy to align with organizational strategies + **Researches and analyzes** the root cause of system issues **Execution** + **Manages multiple initiatives effectively** + **Interfaces** with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals + **Develops** detailed plans and timelines + **Produces** system-related job aids and provides training content for training facilitators + **Performs and coordinates** User Acceptance Testing + **Reviews and approves** Quality Assurance test plans + **Performs or schedules** production certification **Communication** + **Relates well with all levels of the organization and builds appropriate rapport** + **Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes** + **Manages end-user system communications** + **Communicates with manager proactively regarding any capacity issues or opportunities** **Knowledge:** + In-depth knowledge of multiple operations areas and functions + Understanding of business processes and functions for loans, deposits, and other products + Awareness of regulatory environment and implications **Education and/or Work Experience Requirements:** **Skills:** + Ability to establish a mutual understanding with team members + Can decide and act without having the total picture + Can easily pose future scenarios + Can present the unvarnished truth in an appropriate and helpful manner + Excellent verbal and written skills + Strong Lucid skills preferred + Project Management or Business Analyst experience beneficial **Abilities:** + Ability to read situations quickly + Ability to decompose a problem into detail + **Ability to influence business partners without formal reporting relationships** + Ability to travel as necessary + Ability to monitor and communicate detailed findings + Ability to communicate ideas, concepts, positions, and decisions **Job Qualifications** + Utmost commitment to quality + Strong customer orientation + Bachelor's degree or related experience + 5 or more years system implementation and/or operations experience **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Position Overview: The Business System Manager (BSM) for Wire has primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s). The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s). The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts. Essential Duties and Responsibilities: Consultation and Analysis * Drives initiatives and has primary responsibility for approving business requirements * Manages definition of business case and approves business requirements and functional designs for system enhancements * Considers impact to vendor, workflow of existing processes and other related systems * Uses analytical skills to streamline business processes * Understands and applies limitations and unique advantages of existing enterprise capabilities * Analyzes marketplace, industry, company and technology trends and best practices * Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. * Designs and documents business processes to improve efficiency * Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls * Develops solutions to business problems or new business requirements * Creates maps of current and future processes * Manages system SLAs, Disaster Recovery and Business Continuity, and user access * Serves as primary subject matter expert contact for the system * Defines and drives system strategy to align with organizational strategies * Researches and analyzes the root cause of system issues Execution * Manages multiple initiatives effectively * Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals * Develops detailed plans and timelines * Produces system-related job aids and provides training content for training facilitators * Performs and coordinates User Acceptance Testing * Reviews and approves Quality Assurance test plans * Performs or schedules production certification Communication * Relates well with all levels of the organization and builds appropriate rapport * Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes * Manages end-user system communications * Communicates with manager proactively regarding any capacity issues or opportunities Knowledge: * In-depth knowledge of multiple operations areas and functions * Understanding of business processes and functions for loans, deposits, and other products * Awareness of regulatory environment and implications Education and/or Work Experience Requirements: Skills: * Ability to establish a mutual understanding with team members * Can decide and act without having the total picture * Can easily pose future scenarios * Can present the unvarnished truth in an appropriate and helpful manner * Excellent verbal and written skills * Strong Lucid skills preferred * Project Management or Business Analyst experience beneficial Abilities: * Ability to read situations quickly * Ability to decompose a problem into detail * Ability to influence business partners without formal reporting relationships * Ability to travel as necessary * Ability to monitor and communicate detailed findings * Ability to communicate ideas, concepts, positions, and decisions Job Qualifications * Utmost commitment to quality * Strong customer orientation * Bachelor's degree or related experience * 5 or more years system implementation and/or operations experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Location: Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas. The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment. Essential Duties and Responsibilities: Consultation and Analysis * Drives initiatives and has primary responsibility for approving business requirements * Manages definition of business case and approves business requirements and functional designs for system enhancements * Considers impact to vendor, workflow of existing processes and other related systems * Uses analytical skills to streamline business processes * Understands and applies limitations and unique advantages of existing enterprise capabilities * Analyzes marketplace, industry, company and technology trends and best practices * Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. * Designs and documents business processes to improve efficiency * Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls * Develops solutions to business problems or new business requirements * Creates maps of current and future processes * Manages system SLAs, Disaster Recovery and Business Continuity, and user access * Serves as primary subject matter expert contact for the system * Defines and drives system strategy to align with organizational strategies * Researches and analyzes the root cause of system issues Execution * Manages multiple initiatives effectively * Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals * Develops detailed plans and timelines * Produces system-related job aids and provides training content for training facilitators * Performs and coordinates User Acceptance Testing * Reviews and approves Quality Assurance test plans * Performs or scheduled production certification Communication * Relates well with all levels of the organization and builds appropriate rapport * Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes * Manages end-user system communications * Communicates with manager proactively regarding any capacity issues or opportunities Knowledge: * Knowledge of loan operations and default servicing including consumer, commercial and credit cards * Understanding of business processes and functions for the lifecycle of consumer and commercial loans * Awareness of regulatory environment and implications * Experience with ACI or CGI collections and payment systems Education and/or Work Experience Requirements: * Excellent computer proficiency (MS Office - Word, Excel, and Outlook) * Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service * Excellent organizational, analytical, and customer service skills * Bachelor's degree or related experience * 5 or more years system implementation and/or operations experience * System implementation and/or loan operations experience preferred Skills: * Strong ability to establish mutual understanding and effective working relationships with associates across business areas * Demonstrated decision-making skills, including the ability to act with incomplete information * Skilled at envisioning and articulating future scenarios and strategies at a high level * Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way * Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences * Experience with project management or business analysis is beneficial * Proficient in organizing, prioritizing, and managing multiple work streams simultaneously * Skilled in gathering, documenting, and translating business requirements for technology partners Abilities: * Quickly assess and understand complex situations and system impacts * Break down problems into manageable details for effective analysis and resolution * Influence and collaborate with associates and business partners, even without formal reporting authority * Monitor, interpret, and communicate detailed findings to business and technical partners * Clearly communicate ideas, concepts, and recommendations to associates at all levels * Adapt readily to change and shifting priorities within a dynamic operational environment * Travel as necessary to meet project and stakeholder needs Physical Requirements: * Basic keyboarding or other repetitive motions * Lifting/pushing objects * Must be able to talk, listen and speak clearly on telephone * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

**Location:** Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas. The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment. **Essential Duties and Responsibilities:** **Consultation and Analysis** · Drives initiatives and has primary responsibility for approving business requirements · Manages definition of business case and approves business requirements and functional designs for system enhancements · Considers impact to vendor, workflow of existing processes and other related systems · Uses analytical skills to streamline business processes · Understands and applies limitations and unique advantages of existing enterprise capabilities · Analyzes marketplace, industry, company and technology trends and best practices · Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. · Designs and documents business processes to improve efficiency · Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls · Develops solutions to business problems or new business requirements · Creates maps of current and future processes · Manages system SLAs, Disaster Recovery and Business Continuity, and user access · Serves as primary subject matter expert contact for the system · Defines and drives system strategy to align with organizational strategies · Researches and analyzes the root cause of system issues **Execution** · Manages multiple initiatives effectively · Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals · Develops detailed plans and timelines · Produces system-related job aids and provides training content for training facilitators · Performs and coordinates User Acceptance Testing · Reviews and approves Quality Assurance test plans · Performs or scheduled production certification **Communication** **·** Relates well with all levels of the organization and builds appropriate rapport · Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes · Manages end-user system communications · Communicates with manager proactively regarding any capacity issues or opportunities **Knowledge:** **·** Knowledge of loan operations and default servicing including consumer, commercial and credit cards · Understanding of business processes and functions for the lifecycle of consumer and commercial loans · Awareness of regulatory environment and implications · Experience with ACI or CGI collections and payment systems **Education and/or Work Experience Requirements:** + Excellent computer proficiency (MS Office - Word, Excel, and Outlook) + Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service + Excellent organizational, analytical, and customer service skills + Bachelor's degree or related experience + 5 or more years system implementation and/or operations experience + System implementation and/or loan operations experience preferred **Skills:** + Strong ability to establish mutual understanding and effective working relationships with associates across business areas + Demonstrated decision-making skills, including the ability to act with incomplete information + Skilled at envisioning and articulating future scenarios and strategies at a high level + Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way + Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences + Experience with project management or business analysis is beneficial + Proficient in organizing, prioritizing, and managing multiple work streams simultaneously + Skilled in gathering, documenting, and translating business requirements for technology partners **Abilities:** + Quickly assess and understand complex situations and system impacts + Break down problems into manageable details for effective analysis and resolution + Influence and collaborate with associates and business partners, even without formal reporting authority + Monitor, interpret, and communicate detailed findings to business and technical partners + Clearly communicate ideas, concepts, and recommendations to associates at all levels + Adapt readily to change and shifting priorities within a dynamic operational environment + Travel as necessary to meet project and stakeholder needs **Physical Requirements:** + Basic keyboarding or other repetitive motions + Lifting/pushing objects + Must be able to talk, listen and speak clearly on telephone + Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. **Position Overview:** The Business System Manager (BSM) for Wire has **primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s).** The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s). The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts. **Essential Duties and Responsibilities:** **Consultation and Analysis** + **Drives** initiatives and has primary responsibility for approving business requirements + **Manages** definition of business case and **approves** business requirements and functional designs for system enhancements + **Considers impact** to vendor, workflow of existing processes and other related systems + Uses analytical skills to streamline business processes + Understands and applies limitations and unique advantages of existing enterprise capabilities + Analyzes marketplace, industry, company and technology trends and best practices + **Influences** external business partners and service providers regarding priorities, software selection, vendor selection, etc. + **Designs and documents** business processes to improve efficiency + **Actively listens and interprets** requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls + Develops solutions to business problems or new business requirements + Creates maps of current and future processes + Manages system SLAs, Disaster Recovery and Business Continuity, and user access + Serves as **primary subject matter expert** contact for the system + **Defines** and drives system strategy to align with organizational strategies + **Researches and analyzes** the root cause of system issues **Execution** + **Manages multiple initiatives effectively** + **Interfaces** with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals + **Develops** detailed plans and timelines + **Produces** system-related job aids and provides training content for training facilitators + **Performs and coordinates** User Acceptance Testing + **Reviews and approves** Quality Assurance test plans + **Performs or schedules** production certification **Communication** + **Relates well with all levels of the organization and builds appropriate rapport** + **Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes** + **Manages end-user system communications** + **Communicates with manager proactively regarding any capacity issues or opportunities** **Knowledge:** + In-depth knowledge of multiple operations areas and functions + Understanding of business processes and functions for loans, deposits, and other products + Awareness of regulatory environment and implications **Education and/or Work Experience Requirements:** **Skills:** + Ability to establish a mutual understanding with team members + Can decide and act without having the total picture + Can easily pose future scenarios + Can present the unvarnished truth in an appropriate and helpful manner + Excellent verbal and written skills + Strong Lucid skills preferred + Project Management or Business Analyst experience beneficial **Abilities:** + Ability to read situations quickly + Ability to decompose a problem into detail + **Ability to influence business partners without formal reporting relationships** + Ability to travel as necessary + Ability to monitor and communicate detailed findings + Ability to communicate ideas, concepts, positions, and decisions **Job Qualifications** + Utmost commitment to quality + Strong customer orientation + Bachelor's degree or related experience + 5 or more years system implementation and/or operations experience **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Location: Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas. The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment. Essential Duties and Responsibilities: Consultation and Analysis * Drives initiatives and has primary responsibility for approving business requirements * Manages definition of business case and approves business requirements and functional designs for system enhancements * Considers impact to vendor, workflow of existing processes and other related systems * Uses analytical skills to streamline business processes * Understands and applies limitations and unique advantages of existing enterprise capabilities * Analyzes marketplace, industry, company and technology trends and best practices * Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. * Designs and documents business processes to improve efficiency * Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls * Develops solutions to business problems or new business requirements * Creates maps of current and future processes * Manages system SLAs, Disaster Recovery and Business Continuity, and user access * Serves as primary subject matter expert contact for the system * Defines and drives system strategy to align with organizational strategies * Researches and analyzes the root cause of system issues Execution * Manages multiple initiatives effectively * Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals * Develops detailed plans and timelines * Produces system-related job aids and provides training content for training facilitators * Performs and coordinates User Acceptance Testing * Reviews and approves Quality Assurance test plans * Performs or scheduled production certification Communication * Relates well with all levels of the organization and builds appropriate rapport * Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes * Manages end-user system communications * Communicates with manager proactively regarding any capacity issues or opportunities Knowledge: * Knowledge of loan operations and default servicing including consumer, commercial and credit cards * Understanding of business processes and functions for the lifecycle of consumer and commercial loans * Awareness of regulatory environment and implications * Experience with ACI or CGI collections and payment systems Education and/or Work Experience Requirements: * Excellent computer proficiency (MS Office - Word, Excel, and Outlook) * Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service * Excellent organizational, analytical, and customer service skills * Bachelor's degree or related experience * 5 or more years system implementation and/or operations experience * System implementation and/or loan operations experience preferred Skills: * Strong ability to establish mutual understanding and effective working relationships with associates across business areas * Demonstrated decision-making skills, including the ability to act with incomplete information * Skilled at envisioning and articulating future scenarios and strategies at a high level * Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way * Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences * Experience with project management or business analysis is beneficial * Proficient in organizing, prioritizing, and managing multiple work streams simultaneously * Skilled in gathering, documenting, and translating business requirements for technology partners Abilities: * Quickly assess and understand complex situations and system impacts * Break down problems into manageable details for effective analysis and resolution * Influence and collaborate with associates and business partners, even without formal reporting authority * Monitor, interpret, and communicate detailed findings to business and technical partners * Clearly communicate ideas, concepts, and recommendations to associates at all levels * Adapt readily to change and shifting priorities within a dynamic operational environment * Travel as necessary to meet project and stakeholder needs Physical Requirements: * Basic keyboarding or other repetitive motions * Lifting/pushing objects * Must be able to talk, listen and speak clearly on telephone * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Position Overview: The Business System Manager (BSM) for Wire has primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s). The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s). The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts. Essential Duties and Responsibilities: Consultation and Analysis * Drives initiatives and has primary responsibility for approving business requirements * Manages definition of business case and approves business requirements and functional designs for system enhancements * Considers impact to vendor, workflow of existing processes and other related systems * Uses analytical skills to streamline business processes * Understands and applies limitations and unique advantages of existing enterprise capabilities * Analyzes marketplace, industry, company and technology trends and best practices * Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. * Designs and documents business processes to improve efficiency * Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls * Develops solutions to business problems or new business requirements * Creates maps of current and future processes * Manages system SLAs, Disaster Recovery and Business Continuity, and user access * Serves as primary subject matter expert contact for the system * Defines and drives system strategy to align with organizational strategies * Researches and analyzes the root cause of system issues Execution * Manages multiple initiatives effectively * Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals * Develops detailed plans and timelines * Produces system-related job aids and provides training content for training facilitators * Performs and coordinates User Acceptance Testing * Reviews and approves Quality Assurance test plans * Performs or schedules production certification Communication * Relates well with all levels of the organization and builds appropriate rapport * Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes * Manages end-user system communications * Communicates with manager proactively regarding any capacity issues or opportunities Knowledge: * In-depth knowledge of multiple operations areas and functions * Understanding of business processes and functions for loans, deposits, and other products * Awareness of regulatory environment and implications Education and/or Work Experience Requirements: Skills: * Ability to establish a mutual understanding with team members * Can decide and act without having the total picture * Can easily pose future scenarios * Can present the unvarnished truth in an appropriate and helpful manner * Excellent verbal and written skills * Strong Lucid skills preferred * Project Management or Business Analyst experience beneficial Abilities: * Ability to read situations quickly * Ability to decompose a problem into detail * Ability to influence business partners without formal reporting relationships * Ability to travel as necessary * Ability to monitor and communicate detailed findings * Ability to communicate ideas, concepts, positions, and decisions Job Qualifications * Utmost commitment to quality * Strong customer orientation * Bachelor's degree or related experience * 5 or more years system implementation and/or operations experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube