Requirements Manager jobs at Old National Bank

Manager ( Pre-Foreclosure) Full time; Exempt/ Hybrid Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Provides leadership to and has operational responsibility for the management of assigned department, Pre-Foreclosure). Oversee the quality and compliance regarding laws and regulations and identify areas of improvement. Essential Functions and Duties: • Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department. • Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies. • Maintain departmental staffing and productivity standards within allocated budgets and resources. • Review operating results and evaluate against goals and department standards; monitor and report trends and re-align staff to meet objectives/changing business needs. • Participate in interview and selection processes with supervisory and higher job positions. • Make recommendations in hiring, firing, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events. • Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements. • Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both. • Consistently demonstrate an ability to strategize and problem-solve when challenges arise. • Identify new opportunities for departmental growth and productivity. • Serve as a mentor to department and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge. • Prepare and submit departmental reports as requested. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned. Required Qualifications: • Bachelor's degree or equivalent combination of education and experience. • 3+ years of Management experience in Mortgage Banking/Servicing or related financial services. • Must have working knowledge of mortgage servicing operations and mortgage quality assurance. • Strong knowledge of mortgage compliance and regulations. • Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms. • Strong analytical and problem-solving skills and attention to detail. • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. • Ability to coordinate multiple and changing priorities. • Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion. • Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values. Preferred/Other Qualifications: • Knowledge of mortgage servicing software and platforms. • 5-10 years of mortgage servicing experience. • 5 plus years of management in the financial services/mortgage industry. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Business Office Manager- Jira Align About the Role: This role requires a highly experienced Jira Align Administrator to play a pivotal role in our ongoing transition to the Product Operating Model and implementation of Lean Portfolio Management. This role will be instrumental in ensuring the successful implementation, configuration, and ongoing support of Jira Align and related tools, empowering our agile teams to effectively manage their work by providing data-driven insights to support strategic decision-making. Responsibilities: * Collaborate with Portfolio and Enterprise operations teams to identify opportunities and define requirements for tools like Enterprise Insights and Focus, enhancing transparency and data availability. * Develop and implement strategies for the adoption and effective use of these tools, aligning with our Product Operating Model (POM) and agile methodologies. * Partner with the Lean Agile Center of Excellence, Portfolio Ops Managers, Portfolio Managers and other stakeholders to deliver robust tooling solutions that support Lean Portfolio Management (LPM). * Lead the customization of existing tools and develop innovative solutions for use of these tools in Portfolio Management. * Manage and troubleshoot data synchronization between various tools, including Jira and Jira Align. * Help in user creation, permission management, and team setup. * Provide timely support to users through Jira Align support channels. * Develop user guides and documentation to facilitate user adoption. * Collaborate with the reporting team to create reports and dashboards that complement Jira Align and provide broader insights. * Contribute to the development of a Jira Align adoption roadmap, prioritizing functionality rollouts. * Champion SAFe Agile standards and adherence to process guidelines. Qualifications: * 10+ years of experience in Jira administration, with extensive Jira Align administration experience being essential. * Proven experience using Jira for sprint management. * A passion for results-oriented, value-driven cultures. * Strong leadership skills with the ability to influence and achieve results through others. * Excellent written and verbal communication skills. * Superior interpersonal skills, including stakeholder management and the ability to present to senior leadership, including C-suite executives. * Highly detail-oriented with the ability to multitask in a fast-paced environment. * Strong business acumen, including the ability to analyze trends and budgets. * Customer-focused with a strong service orientation. * Advanced analytical and problem-solving skills. * Extensive experience managing complex, cross-organizational programs. * Proven ability to track progress, identify process gaps, recommend controls, and communicate effectively with business leaders. * Experience managing multiple priorities independently and within a team environment. * Advanced skills in consultation, conflict resolution, negotiation, and facilitation. * Knowledge of Scaled Agile Framework (SAFe) and Lean Portfolio Management (LPM). * Experience with portfolio tools such as Apptio Cost Transparency, Looker, Alfabet, and financial modeling tools is a plus. * Bachelor's degree in Business Administration, Finance, Computer Science, or a related field, or equivalent experience. * 10+ years of progressively responsible experience requiring advanced critical thinking, analytical, and problem-solving skills. Financial/trading industry experience is a plus. CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $122,300-$203,900. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents. CME Group: Where Futures are Made CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.

About Us: Founded 19 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 450 people operating throughout the world. Since spinning out of a large brokerage firm in 2016, DV Trading rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity and hedging opportunities to financial participants, commodity producers and counterparties worldwide. DV Group affiliates also include two broker dealers, an introducing broker in commodities, a cryptocurrency market making firm, and several investment advisory firms. Job Responsibilities: Support the financial planning, reporting, and budgeting processes across the DVT portfolio of businesses Partner with key business leads to lead the budget, planning, and forecast formulation and execution Generate monthly, quarterly and yearly reporting insights by gathering and analyzing data as well as actuals/projection variances Identify relevant trends and key variance drivers. Advise leadership of opportunities and risk impacting the firm Identify process improvements to reduce process cycle times, improve financial forecast quality, and enhance information provided to leadership for business decisions Develop credibility and build partnerships with the accounting team and other key stakeholders across DV to facilitate efficiency, knowledge sharing, and opportunities for process improvement Requirements: Bachelor's degree in accounting, finance, or related acumen. 7+ years of financial planning and analysis experience within the financial services space. Ability to collect, clean, and interpret large data sets across multiple systems to provide insightful analysis. Experience in planning, coordinating, and executing multiple work streams simultaneously. Strong grasp of income sheet, balance sheet, and cash flow financial statements interactions. Ability to analyze financial results and assess financial impacts of business decisions. Experience working within a G/L system, Microsoft Dynamics preferred. Advanced Excel knowledge and skills (including Power Query) PowerPoint; SQL and/or Python a plus. Excellent communication skills, both written and verbal. A tech forward approach to managing day to day tasks - we love to automate and make things more efficient and so should you! Strong problem solver with the ability to navigate ambiguity and leverage your resources. The desire to take ownership of projects and ideas, while being able to identify gaps and other areas of improvement. The ability to adapt to a dynamic and ever-changing environment - we are in high growth mode and move quickly to achieve business goals. Benefits: Discretionary bonus eligibility Medical, dental, and vision insurance HSA, FSA, and Dependent Care options Employer Paid Group Term Life and AD&D Insurance Voluntary LTD, Life & AD&D insurance Flexible vacation policy Retirement plan with employer match Paid parental leave Wellness Programs Annual compensation range $150 - 200K base + discretionary bonus opportunity DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.

The position will be responsible for a territory in and/or around the Southeast. Candidate must reside in the Southeast. Responsibilities will include completing new inspections, re-inspections, inventory management, managing refurbishment of homes, making marketing decisions that will minimize losses to 21st Mortgage, working with contractors and movers to have homes picked up and refurbed within 21st guidelines, completing inspections for the Legal, Servicing, Credit, and Insurance departments. THIS POSITION REQUIRES OVERNIGHT TRAVEL. Strong communication and negotiating skills required. Must be able to analyze details, report exceptions and take corrective action. Good managerial skills as well as good computer skills are necessary. INDIVIDUAL SHOULD BE STRONGLY SELF-MOTIVATED and WILLING TO WORK LONG HOURS. *College preferred. High School Diploma or equivalent is minimum requirement. Business Unit - 21st Mortgage 21st Mortgage Privacy Policy

The FP&A Manager is responsible for supporting both the financial planning & analysis (FP&A) function and operational performance across the company. This role partners closely with the CFO, VP of FP&A, Director of Finance & Accounting and Operations leadership to deliver accurate financial forecasts, drive operational efficiencies, and provide actionable insights to senior management. The FP&A Manager will be a key contributor in a fast-paced, private equity-backed environment, collaborating across all functions to improve business performance, streamline processes, and support strategic initiatives. The role will report to the VP of FP&A with a dotted line to the Director of Finance & Accounting. Duties/Responsibilities: Financial Planning & Forecasting: Lead the consolidation and production of detailed, bottom-up budgets and forecasts. Lead preparation of quarterly activities such as bank reporting and greenfield analyses. Prepare monthly reporting package with variance analysis vs. forecast, budget, and prior year. Reporting & Analytics: Create and maintain dashboards and reports to communicate KPIs and actionable insights. Perform peer and leading indicator analysis to support decision-making. Provide monthly reporting packages for senior management to track performance, identify risks, and highlight opportunities. Operational Support: Partner with operations to conduct and refine KPI analysis. Support cost, labor, procurement, and fleet analytics Perform root cause analysis for key operational metrics and support development of countermeasures. Develop, refine, and improve operational reporting. Ad Hoc & Strategic Initiatives: Perform ad hoc financial and operational analysis to support strategic projects. Process map and recommend simplification and streamlining opportunities. Drive continuous improvement in FP&A and operational processes. Collaboration & Communication: Work cross-functionally with finance, operations, and executive leadership to align on business priorities. Provide clear, concise presentations in Excel and PowerPoint to communicate complex data and recommendations. Additional duties as determined by Finance or company leadership. Required Skills/Abilities: Proven track record in FP&A, operational analysis, and KPI management. Strong business acumen with the ability to connect financial results to operational drivers. Analytical problem-solving skills with acute attention to detail and accuracy. Proficiency in Microsoft Office (Excel and PowerPoint), with advanced Excel modeling skills. Experience with Power BI and/or other database / dashboard tools preferred. Experience in NetSuite or other ERP systems preferred, including reporting plug-ins. Ability to manage multiple priorities and thrive in a fast-paced, evolving environment. Excellent verbal and written communication skills, with the ability to present complex information clearly. Education and Experience: Bachelor's degree in Finance, Accounting, or related field required. MBA, CPA, or CMA preferred. 5-7+ years of progressive experience in FP&A and/or operational finance. Experience in private equity-owned or publicly traded companies preferred. Full Benefits Package Offered: Medical Dental Vision Employer Paid Life Insurance 401(k) match Paid Time Off Paid Holidays Bonus Eligibility

Ocean Tomo offers an entrepreneurial environment where you will work at the intersection of financial theory and cutting-edge technology. We value creativity, curiosity and problem solving. We require flexibility, dedication and initiative. In return, we provide exceptional opportunities. We are often asked to apply advanced financial and economic principles to assist in the evaluation of emerging technologies or technology-rich corporations. As a Manager in Intellectual Property Dispute Resolution in our Financial Experts practice, you will focus on the daily management of litigation engagements. Some of the responsibilities include meeting with clients and/or counsel to collect information for the creation of reports and financial analyses/models, analyzing and critiquing opposing parties' claims, managing Analysts and working closely with the Managing Directors of the firm. Responsibilities: Creating complex financial models on client businesses and products Writing reports, presentations and other materials Daily management of engagements including meetings with clients and counsel Critiquing opposing parties' claims Directing analyst efforts in preparing models, reports and research and other activities on the engagement Synthesizing financial, marketing and other documents Managing small to medium sized projects independently Training of analysts on technical concepts Assisting with practice development efforts of the Directors and Managing Directors Playing a supporting role in identifying and exploring new business opportunities Requirements: Bachelors or Masters concentrating in finance, accounting, business or economics from a highly regarded program 4 plus years of litigation consulting or intellectual property valuation experience CPA/CFA preferred High degree of professionalism, integrity and flexibility Excellent oral and written communication skills Great attitude and client presence Experience managing team members Solid analytical skills, and the ability to work well in a team environment are essential Proficiency with MS Word and Excel Superior attention to detail Established in 2003, Ocean Tomo, LLC provides Financial Expert, Management Consulting, and Advisory services related to intellectual property (IP) and other intangible assets; corporate accounting investigations; regulatory and reporting obligations; solvency and restructuring; and contractual or competition disputes. Intangible assets comprise 90 percent of business value but are also subject to significant impairment due to enterprise and regulatory compliance risk. Ocean Tomo assists clients - corporations, law firms, governments, and institutional investors - in realizing Intellectual Capital Equity value broadly defined. As a team, we are: Innovative: Offering state of the art and proprietary services within each business we operate. Client Focused: Responding and providing a level of service exceeding expectations. Quality Obsessed: Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits to our employees and investors over strategies focused on growth. Team Oriented: Working together to serve clients and build a unified firm regardless of office locale or primary practice responsibility. Inclusive: Ocean Tomo welcomes everyone, recognizing diversity as an asset for ourselves and our clients. Why Work for Us? We are an organization built upon the concept of the "team." Our culture and our work set us apart. Our people make all the difference. In addition to excellent employee benefits, some of our innovative benefits include: Hybrid work environment Incentive equity program Annual bonus plan Full reimbursement for industry exams and review courses (CPA, CFA, etc.) Partial tuition reimbursement Unlimited paid time off and paid holidays Applicants MUST submit resumes at ********************************** Local candidates preferred. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Ocean Tomo, LLC and Veris Consulting, LLC are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apply now Work Type: Hybrid Working Employment Type: Permanent Job Description: * The role of a Manager on the FCSO TM Tuning and Optimisation team is that of an individual contributor and involves working with three facets - 1. Working with large volumes of confidential and regulated data associated with customer's financial transactions 2. Development of scripts and routines using new age programming languages and working of the Oracle / Hive environments to work with large volumes of structured and unstructured data 3. Apply analytical / statistical / quantitative models on data to identify anomalies and patterns which help in providing insight on the AML behaviour associated with customers and the transactions conducted by them. The role is a global role that cuts across geographies and products of the Bank which are subjected to AML monitoring. Business * Analyse comprehensive impact of financial crime related regulatory matters on the relevant business area and its operations. * Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in region/country), in coordination with group communications. * Regularly engage with business stakeholders to understand their requirements, and address their concerns. * For technical roles, write production quality code. Adhere to the best practices in coding like following PEP-8 standards, writing unit tests, etc. Processes * Perform statistical threshold tuning / retuning for detection scenarios and risk indicators across products such as CASA, Trade, Credit Cards, Financing Securities Services and Financial Markets - Third Party Payments * Detect customer behavioural patterns and Perform segmentation of customers as per the Global Segmentation Model in force at SCB * Perform reconciliation of detection scenarios and risk indicators across products such as CASA, Trade, Credit Cards, Financing Securities Services and Financial Markets - Third Party Payments * Perform Adhoc / Bespoke Analysis (Impact Assessments) based on requests from Country FCC stakeholders within the group / regions / country and FCC / FCSO teams * Perform Qualitative analysis on the productivity of production tuned thresholds and feedback the learning into future tuning processes, improve efficiency and effectiveness of the tuning outcome. Key Responsibilities People & Talent * Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. * Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Risk Management * Understand technical aspects of systems relevant to CDD, Client Risk Assessments, AML Monitoring and Case Management * Apply risk and data analytic tools/techniques to optimise and tune relevant detection scenarios, and screening and monitoring systems. * Review and assess existing system and controls relevant to FCC to ascertain operational performance and effectiveness. * Align/support with the alignment of relevant systems and controls to industry best practice and close out any compliance gaps. * Apply Group and FCC policies and processes (AML Monitoring) to manage risks. * Ensure that detection scenarios that are developed and deployed are fit-for-purpose Governance * Attend relevant team and leadership meetings * Ensure tracking and remediation of surveillance and investigations related regulatory findings * Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders * Staff from teams within FCSO and FCC * Staff from Country / Regional FCSO / FCC teams * Staff from Risk, Compliance and Technology teams Other Responsibilities * Embed Here for good and Group's brand and values in team * Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Skills and Experience Domain Skills * Must be a quick learner, willing to learn any technology that might be required to complete the task * Exposure and experience to monitoring systems such as DETICA and MANTAS * Knowledge/Experience with Big data tools like Hadoop, Spark, etc. * Knowledge/Experience in Machine learning algorithms/systems. * Certification from the ACAMS - Association of Certified Anti-Money Laundering Specialists or equivalent Analytics / Statistics / Quantitative Skills * Strong analytical and problem-solving expertise * Good communication and documentation skills * Excellent collaborative and team building skills and a desire to work as a part of a high functioning team of financial intelligence specialists. * Experience in statistical modelling, and analysis using techniques such as regression analysis, multivariate analysis, factor analysis, and clustering Technical Skills * Good problem solving abilities, ability to work independently and proactively and possess good communication skills. * Eager and enthusiastic to learn new technologies and frameworks. * Profieciency and hands on experience of any of the programming solutions including SAS, SQL, R, Python, PySpark, HQL etc. * Good knowledge of relational databases like Oracle, SQL Server, MySQL, DB2 and HaaS (Hadoop) with experience with SQL / HQL scripting * Experience with web based application development, familiarity with HTML, CSS, JavaScript frameworks like Angular JS and web frameworks such as Django or Flask * Exposure to Unix / Linux Systems * Familiarity with basic software development productivity tools like Git, Jira, Confluence etc. Qualifications * Education Post graduate degree in data science / aiml / mathematics / or * Graduate degree in engineering from a reputed institution * Membership Active acams / ica / cfe added advantage * Certifications Must to have ai or ml, data science certification. Acams / ica / cfe added advantage. * Languages English Experience: * Upto 4-7 years in the area of analytics and AI/ML modeling using statistical tools and packages * Any experience in Banking and Financial Crime and Compliance would be an added advantage * Experience in analytical reporting and present statistically derived data in user understandable formats. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Hybrid Working Employment Type: Permanent Job Description: * The role of a Manager on the FCSO TM & Fraud -Tuning team is that of an individual contributor and involves working with three facets - 1. Working with large volumes of confidential and regulated data associated with customer's financial transactions 2. Development of scripts and routines using new age programming languages and working of the Oracle / Hive environments to work with large volumes of structured and unstructured data 3. Apply analytical / statistical / quantitative models on data to identify anomalies and patterns which help in providing insight on the AML behaviour associated with customers and the transactions conducted by them. The role is a global role that cuts across geographies and products of the Bank which are subjected to AML monitoring. Business * Analyse comprehensive impact of financial crime related regulatory matters on the relevant business area and its operations. * Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in region/country), in coordination with group communications. * Regularly engage with business stakeholders to understand their requirements, and address their concerns. * For technical roles, write production quality code. Adhere to the best practices in coding like following PEP-8 standards, writing unit tests, etc. . Processes * Perform threshold tuning / retuning for detection scenarios and risk indicators across products such as CASA, Trade, Credit Cards, Financing Securities Services and Financial Markets - Third Party Payments * Perform segmentation of customers as per the Global Segmentation Model in force at SCB * Perform reconciliation of detection scenarios and risk indicators across products such as such as CASA, Trade, Credit Cards, Financing Securities Services and Financial Markets - Third Party Payments * Perform Adhoc / Bespoke Analysis (Impact Assessments) based on requests from Country FCC stakeholders within the group / regions / country and FCC / FCSO teams People & Talent * Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. * Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Risk Management * Understand technical aspects of systems relevant to CDD, Client Risk Assessments, AML Monitoring and Case Management * Apply risk and data analytic tools/techniques to optimise and tune relevant detection scenarios, and screening and monitoring systems. * Review and assess existing system and controls relevant to FCC to ascertain operational performance and effectiveness. * Align/support with the alignment of relevant systems and controls to industry best practice and close out any compliance gaps. * Apply Group and FCC policies and processes (AML Monitoring) to manage risks. * Ensure that detection scenarios that are developed and deployed are fit-for-purpose Governance * Attend relevant team and leadership meetings * Ensure tracking and remediation of surveillance and investigations related regulatory findings * Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders * Staff from teams within FCSO and FCC * Staff from Country / Regional FCSO / FCC teams * Staff from Risk, Compliance and Technology teams Other Responsibilities * • Embed Here for good and Group's brand and values in team * Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Skills and Experience Domain Skills * Must be a quick learner, willing to learn any technology that might be required to complete the task * Exposure and experience to monitoring systems such as DETICA and MANTAS * Knowledge/Experience with Big data tools like Hadoop, Spark, etc. * Knowledge/Experience in Machine learning algorithms/systems. * Certification from the ACAMS - Association of Certified Anti-Money Laundering Specialists or equivalent Analytics / Statistics / Quantitative Skills * Strong analytical and problem-solving expertise * Good communication and documentation skills * Excellent collaborative and team building skills and a desire to work as a part of a high functioning team of financial intelligence specialists. * Experience in statistical modelling, and analysis using techniques such as regression analysis, multivariate analysis, factor analysis, and clustering Technical Skills * Good problem solving abilities, ability to work independently and proactively and possess good communication skills. * Eager and enthusiastic to learn new technologies and frameworks. * Profieciency and hands on experience of any of the programming solutions including SAS, SQL, R, Python, PySpark, HQL etc. * Good knowledge of relational databases like Oracle, SQL Server, MySQL, DB2 and HaaS (Hadoop) with experience with SQL / HQL scripting * Experience with web based application development, familiarity with HTML, CSS, JavaScript frameworks like Angular JS and web frameworks such as Django or Flask * Exposure to Unix / Linux Systems * Familiarity with basic software development productivity tools like Git, Jira, Confluence etc. Qualifications * Education Post Graduate degree in Management/Statistics/Mathematics/ OR * Graduate degree in Engineering from a reputed institution * Membership active ACAMS / ICA / CFE preferred * Certifications ACAMS / ICA / CFE * Languages English * Upto 4-7 years in the area of analytics and modeling using statistical tools and packages * Any experience in Banking and Financial Crime and Compliance would be an added advantage * Experience in analytical reporting and present statistically derived data in user understandable formats. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Office Working Employment Type: Permanent Job Description: Strategy * Ensuring alignment with country stakeholders on the development and execution of country specific strategic goals regarding Country Financial Regulatory Reporting (FRR). * Identifying and implementing best practices to enhance reporting efficiency and accuracy. Business * Understanding and articulating country specific regulatory requirements, FRR metrics computation and methodologies, and regulatory parameters and key drivers. * Understanding banking products and country specific business context and correlating these to local regulatory reporting. * Translating relevant local financial regulatory requirements into business and functional requirements and driving the discussion with country stakeholders across Finance, Treasury, Risk, Data, IT and the Business for ongoing compliance in local regulatory reporting. * Maintaining effective communication with stakeholders to understand their requirements and queries and provide necessary execution and consultation support. Processes * Ensuring accurate and timely submission of all required local regulatory returns to relevant senior stakeholders and/or regulatory authorities ( like RBI for India, MAS for Singapore and so on) , where appropriate. * Provide day-to-day delivery management to the team * Ensuring all queries for submitted reports are addressed within timelines including any ad hoc requirements in respect to processes managed. * Ensuring the operational efficiency, accuracy and completeness of the reports are monitored with appropriate KPIs. * Establishing robust governance and controls for the reporting process including the requirements to manage report quality and operational control. This includes expected data quality monitoring required in the reporting standards for regulatory reporting. * Continuously striving for process optimization to enhance production efficiency and reduce errors. * Leveraging technology and automation tools to streamline reporting processes. * Supporting the transition of changes into BAU effectively that is aligned with the Bank's regulatory and technology objectives. Key Responsibilities People & Talent * Train & manage an engaged a team of high performing individuals. Manage service delivery at the time of attritions with the supervision of team Head. * Motivate team to deliver a high degree of accuracy under pressure is important as during the reporting periods the team is required to meet tight deadlines * Building relationships to improve collaboration across country and GFS functions to resolve issues and implement changes for local regulatory reporting. Risk Management * Monitoring and ensuring that appropriate BAU and Change governance and controls are followed across all production and transformation activities. * Overseeing the maintenance of comprehensive documentation of reporting processes, standards and controls. * Coordinating with internal and external auditors to facilitate audits and reviews. * Identifying, monitoring and escalating as and when required key issues in the regulatory reporting process leading to material errors in regulatory returns. Governance * Monitor and ensure that appropriate Change governance is followed across all transformation initiatives. Represent the function at the governance forums in place for tracking change initiatives and influence decisions in respect of the change backlog, prioritisation, choice of technology tools and the operating model. Leadership Qualities & Characteristics * Upholding high ethical standards and ensuring all reporting activities are conducted with integrity and transparency. * Promoting a culture of diversity and inclusivity, compliance and ethical behaviour within the team. * Inspiring proactive and innovative behaviours in the team to continuously improve performance and strive for excellence. Skills and Experience Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. * Serve as a Director of the Board of [insert name of entities] * Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders * GPO/GPM, Capital & Liquidity & FRR * Country Regulatory Reporting - CFO, Financial Controller and Country Leads * Credit and Market Risk functions - Functional Heads and Leads * Technology and PSS - Head and Leads across PSS and Technology * Change Management - Head and Leads across Financial Regulatory Reporting Change Other Responsibilities * Embed Here for good and Group's brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). Qualifications * Chartered Accountant (CA) / Cost Accountant (CWA) or its equivalent, MBA (Finance), MBA (Banking), or any Finance equivalent from an institute of Repute. * Minimum of 6 years preferably in Financial Regulatory Reporting, Financial Reporting ( based on IFRS ) * Strong knowledge of Financial Regulatory Reporting interpretation, IFRS regulations, Banking products & accounting, Product Control; Proficient in analytics to drive deep understanding of Financial statements of Banks ; Collaboration mindset; able to deliver solutions to improve BAU. SKILLS AND COMPETENCIES Specific Skill set: Technical * Understanding of the bank's products and services with specialisation in at least one of FM, CIB, or Treasury products * Local Financial Regulatory reporting experience * Financial Reporting skillsets. IFRS accounting & experience * Fundamental understanding of Financial Statements & Balance Sheet Management * Robust understanding of the Regulatory Framework & Taxonomy associated with Financial Regulatory Reporting * Conceptual knowhow of Balance Sheet Management metrics and its calculation methods - Liquidity, IRRBB, Capital may be beneficial. Soft Skills * Very good written and verbal communication skills * Ability to engage with senior stakeholders. * Excellent Interpersonal Communication * Strong Business Writing skills Technology orientation (what will give the candidate an edge) * Knowledge of Python * SQL Platforms * Knowhow in deploying AI and ML solutions to mechanise processes and achieve scale. * The Technical Competency Framework outlines a consistent set of expectations on what technical knowledge is required for a group of similar roles aligned to the Job Family Framework. Technical Competencies are designed to build transparency and objectivity by providing an in-depth view of the expectations for a role. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Office Working Employment Type: Permanent At Standard Chartered Group Internal Audit (GIA) people are at the heart of everything we do and are a key factor of our success in meeting our objectives and delivering on our mandate. Standard Chartered GIA offers a truly global working environment where our people get to collaborate with diverse people across geographies and backgrounds. People who join us get to enjoy a learning culture that supports continuous development and provides access to a wide spectrum of career growth opportunities. We have relaunched our people strategy in 2024 to create world leading audit experience, to support the Bank's and GIA's vision we need valued, engaged, and motivated, qualified auditors and SME's who help us to be world leading audit team. This role is driven by the need of the organisation being a skills-based organisation. To manage the resourcing and quarterly scheduling of audit engagements across the Group Internal Audit and Investigations (GIAI) function. This role ensures alignment between audit requirements and internal resource availability, matching the right skills to the right audits to deliver an effective and efficient audit plan. You will work as part of the GIA People, Planning, Delivery, and Insight team under the COO group for internal audit. You will be involved in managing and providing support to GIA on Monitor audit resourcing metrics such as utilization, skills deployment, and resourcing gaps. Provide regular dashboards and insights to senior leadership on resourcing efficiency and challenges. Support quarterly talent reviews with data on resource deployment and capacity planning. Key Responsibilities Audit Resourcing: 1. Partner with Audit Heads and Managers to understand audit requirements and identify skill needs. 2. Allocate internal auditors to audit engagements based on availability, skill set, and development goals. 3. Maintain and regularly update the internal skills inventory database. 4. Identify skill gaps and escalate where external resourcing or upskilling is required. Scheduling and Planning: Develop and maintain a quarterly audit schedule in alignment with the approved audit plan. Coordinate with audit leads to confirm resource assignments and scheduling dependencies. Manage changes to the schedule in response to audit deferrals, regulatory demands, or ad-hoc requests. Ensure timely communication of the schedule to key stakeholders. Data & Reporting: Monitor audit resourcing metrics such as utilization, skills deployment, and resourcing gaps. Provide regular dashboards and insights to senior leadership on resourcing efficiency and challenges. Support quarterly talent reviews with data on resource deployment and capacity planning. Stakeholder Engagement Act as a key point of contact between Audit Leadership, HR, and Learning teams for resource-related matters. Engage with Audit staff to align assignments with development needs and career aspirations. People & Talent Additionally, you will also from time to time be involved in other people and learning initiatives to ensure broader experience is acquired. Work closely on strategic people priorities to create motivated, engaged and valued professionals. Risk Management Support the GIA COO in management or relevant people risks including Conflict of Interest. Governance Provide data and insights from the recruitment monitoring activities and exit interviews for feedback to GIA governance forum on a regular basis. Regular data insights from the Skills register to be reported to the Head of PPDI. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Head of PPDI, GIA COO, GIA AET; GIA Staff Other Responsibilities * As part of the wider COO team, you will be expected to support the delivery of the function's priorities with ad hoc project work as need arises. * Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures where relevant. Skills and Experience Effective Communication Relationship Management Knowledge of the Organization Business Ethics Business Acumen Understanding of the Audit and Compliance Function Data Analytics Understanding of HR processes Qualifications About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Office Working Employment Type: Permanent Job Description: * The CIB Client Servicing Frontline Support Team member is responsible for incident management, root cause analysis, proactive monitoring for thematic & collaboration with cross- functional teams to ensure smooth day to day operations. * This position is critical in shaping the user experience by delivering efficient, empathetic, professional service and contributes to a streamlines IT support ecosystem. The role focuses on providing quick resolutions of common issues through knowledge base article & guided troubleshooting while ensuring seamless escalation of complex issues to next level support teams. Key Responsibilities Strategy * The CIB Client Servicing transformation initiative aims to harness cutting-edge technology to drive operational efficiency, data transparency, and Client Servicing decision-making across our footprint to foster SCB's leadership. Business * Promote a user first culture, ensuring every interaction builds trust and confidence in the platform. * Implement clear triage and escalation pathways. * Support Client Servicing principles by driving efficiency, transparency, and accountability across the support ecosystem. * Use analytics from ticketing systems to identify recurring patterns and improve platform usability. Processes * Deliver the objectives by effectively collaborating with Product Owners, Business Analysts, Technology team and other stakeholders. * Collaborate with Squad Lead to understand the delivery plan and be well prepared for the delivery. * Build a closed loop learning system where escalations feed into updated SOPs, FAQs and automation opportunities. * Conduct regular governance reviews with Client Servicing Program Leaders to align process performance with business and Client Servicing reporting needs. * Provide clear and effective communication or updates to internal stakeholders. * Work closely with technology teams to drive investigation, resolution and / or remediation of issues. * Liaise with the Technology team on UVT/Sanity checks post the system implementations. People and Talent * Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders. * Eye for detail and excellent problem solving and analytical skills, able to bring clarity and structure to areas of ambiguity. * Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments/product areas. Risk Management * Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Governance * Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Key stakeholders * Product Owners * Client Servicing Technology * Client Servicing Architecture * FAST Change Managers * DDCP CXID * Global Process Owner - Coverage, Banking, WRB * CIB Coverage Chief of Staff * Product Owner - Product Enablement, Sales Enablement, Client Entity Enablement * Operational Risk - Coverage, Banking, WRB * CFCC Skills and Experience * Platform * Problem Solving * Analytical Skills * Communication Skills * Knowledge of deal lifecycle and client management Qualifications Education * Bachelor's Degree Languages * English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Office Working Employment Type: Permanent This position will ensure that the management of Fraud risk is operating effectively and efficiently within Business RESPONSIBILITIES Strategy * Perform day to day data extraction activities based on business need. * Generate monthly/weekly/daily and ad-hoc MIS * Minimise Fraud losses by analysis of fraud trends & place the rules in Falcon on timely manner to mitigate Frauds * Manage stakeholder expectations * Liaison between analysts and stakeholders on business requirements * Involve in migration of activities * Understand Fraud Business and Fraud losses in order to provide inputs on the Strategy piece. * Minimise Fraud losses by analysis of fraud trends, MIS, reviews,reporting and compliance * Head Office Reporting and Stakeholder reporting for GBS supported countries * Participate in all meetings/discussions including monthly SRM calls organised by Country Stakeholders and provide necessary guidance/support * Regular and proactive fraud detection system parameter review/ management Business * Compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank * Participate in audit checks when required and ensure all observations are clear * Develop System tools and processes to keep the new fraud trends like skimming under control * Timely communication of key information and trends to the Top Management by way if generating and using detailed Fraud Control MIS. * To identify all service enhancements opportunities, develop and monitor operational plans to achieve them * Actively support implementation of key projects * Address all Adhoc's requirements (country stakeholders/Group/Internal) * Working knowledge in analysis and implementation of rules in Fraud detection systems (Falcon / Visa Risk manager etc.) * To ensure exceptions arising out of KCSA / CST checks are immediately rectified and preventive action put in place to prevent recurrence. Processes * Ensure that policies and processes are followed * Ensure reports are shared with country on timely manner. * Identify Cost Save Opportunities -through automation or otherwise. * Provide Operational Support to FRSC * Reporting of cases/ data to the Group Heads and Country Fraud Risk Managers * Generate Monthly Fraud Related Dashboards which goes to leadership for Review. * Timeliness and accuracy of reporting People & Talent * Lead through example and build the appropriate culture and values. Work in collaboration with Team and other required stakeholders as deem fit. * Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability. * Be a good Team player and support the team in case of any Adhoc's requirements/excessive volumes etc. Risk Management * Identify and share industry best practices and work with the businesses for their feasibility and implementation. * Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. * Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis * Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards as deem fit. Governance * Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines * Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee's forms part of the culture. * Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work. * Adherence to confidentiality agreement always. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. * Lead to achieve the outcomes set out in the Bank's Conduct Principles Key Stakeholders * Country FRM, FRSC Operations, CST etc Qualification * Education Graduate/ Postgraduate * Certifications SAS Certified * Languages R, PYTHON will be added advantage Role Specific Technical Competencies * SAS certification * Analytics * MS Excel * MS Word * MS PowerPoint About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Office Working Employment Type: Permanent Job Description: Key Responsibilities Strategy * Responsible to manage Regulatory reporting function and its deliverables in accordance with Regulatory requirements and provider greater insights across all Liquidity metrics submitted to the stakeholders. * Work across Group, Country, Business and Change teams with an aim to improve accuracy of reporting and drive initiatives to optimize Liquidity and RWA thereby contributing to improve Group RoTE. Business * Strong functional content across Basel framework (Basel II, III and IV); Liquidity metrics computation and methodologies, with key drivers * Good understanding on Banking Products and able to co-relate to Risk Weighted Assets / Regulatory Reporting * Candidate must be familiar with the use of SQL to interrogate and extract the data for analysis. Understanding of Moody's reporting platforms is an advantage. SAS and/or Python knowledge is an added benefit. * Candidate must be familiar with regulatory requirements for data management - BCBS 239 and PRA requirements Processes * Ensure the operational efficiency, accuracy and completeness of the reports are monitored with appropriate KPIs. * Establish robust control and governance on the reporting process including the requirements to manage report quality and operational control. * This includes expected data quality monitoring required in the reporting standards for regulatory reporting. Continuously strive for process improvement with standardisation, simplification and automation. People & Talent * Collaborate with various teams to resolve Liquidity issues; transition changes into BAU efficiently that is aligned with the regulatory and bank's technology objectives. * Build relationships to improve collaboration across Change, Technology and Business teams to implement changes into Liquidity CoE Risk Management * Candidate needs to be able to articulate the Liquidity metrics and drive the discussion with Senior stakeholders across Finance, Risk, Treasury and Business to meet the requirements. * Provide Consultation/Support in dealing with business queries relating to Liquidity metrics, all other internal and external Liquidity regulatory reports Governance * Monitor and ensure that appropriate Change governance is followed across all transformation initiatives. * Represent the function at the governance forums in place for tracking change initiatives and influence decisions in respect of the change backlog, prioritisation, choice of technology tools and the operating model. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders * GPO/GPM, Liquidity * Group Regulatory Reporting - Head and Reporting Leads * Credit and Market Risk functions - Functional Heads and Leads * Liquidity Change Management - Head and Leads across Liquidity Change * Country Regulatory Reporting - CFO, Financial Controller and Country Leads * Partner within BSM Liquidity, GFS team and Stakeholders to Build domain expertise in the areas of Balance Sheet Management, Liquidity Risk Management, Interest Rate Risk Management, Fund Transfer Pricing, Benchmarking & Stress Test Data Framework, and the relevant policies, procedures, and practice guides, and regulatory reporting guidelines including Basel III. Qualifications * MBA (Fin) or master's in finance/accountancy/economics or affiliated subjects; Undergraduate degree in Science / Engineering / Commerce. * Chartered Accountants: Risk Management or related Professional Certification will be an added advantage. * Minimum of 14 years of Liquidity Regulatory Reporting. * Strong knowledge of Liquidity regulations and metrics; Proficient in analytics to drive deep understanding of Liquidity; Collaboration mindset; able to deliver solutions to improve BAU. Skills and Experience * Strong functional content across Basel framework (Basel II, III and IV); Capital metrics computation and methodologies, with key drivers * Good understanding on Banking Products and able to co-relate to Risk Weighted Assets / Regulatory Reporting * Candidate must be familiar with the use of SQL to interrogate and extract the data for analysis. * SAS and/or Python knowledge is an added benefit * Candidate must be familiar with regulatory requirements for data management - BCBS 239 and PRA requirements * Stakeholder engagement (across geographies) * People leadership and management * Technical skills like Advanced Excel (including macro) and Python / R * Knowledge on Balance Sheet Management systems like Moody's, Oracle, QRM About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 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* Strong understanding of depot logistics, device provisioning (Intune), and EUC support. * Proven ability to manage large-scale rollouts and coordinate cross-functional teams. * Excellent communication and stakeholder management skills. * Experience with ServiceNow, POS systems, and retail IT environments is a plus. Roles & Responsibilities: * Conduct daily standups with technical teams, domain managers to track progress, identify blockers, and manage dependencies * Coordinate with architecture leads, depot vendors, and EUC teams to ensure timely delivery and issue resolution. * Own the tech stack and ensure all components (hardware, OS, Intune provisioning, network) are aligned and functioning. TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-RJ2 Salary Range-$90,000-$100,000 a year

JOB SUMMARYAs a Manager within the Valuation team, you will be a key member of our current and future growth, responsible for leading and overseeing complex valuation engagements for our clients and mentoring staff. Leveraging your expertise in financial analysis, market research, and valuation methodologies, you will guide a team of professionals in delivering high-quality valuation services. This role offers a unique opportunity to lead and shape the strategic direction of our valuation practice while providing important insights to our clients. Conduct comprehensive financial analysis, including financial modeling, discounted cash flow (DCF) analysis, and comparative market analysis Conduct in-depth research on industry trends, market conditions, and economic factors to inform valuation assumptions and methodologies Prepare detailed valuation reports and presentations Identify and pursue new business opportunities by networking with potential clients, preparing proposals, and participating in business development activities to expand the firm's valuation services Assist management in planning and managing engagement activity and follow through to achieve results Demonstrate technical knowledge effectively through written and verbal communication Manage valuation consulting engagements, serving as the primary point of contact for clients and ensuring successful project delivery Mentor and train new staff in areas of expertise and responsibility Recognize needs and issues pertinent to client activity and demonstrates ownership of engagement's day-to-day tasks and activities Oversee the development and execution of complex valuation models, including discounted cash flow (DCF), market comparable, and scenario analysis Ensure the accuracy and compliance of valuation reports, presentations, and documentation with industry standards and regulatory requirements Proficient in use of all technology necessary to performance execution, including advanced Excel modeling and common finance-related software Supervisory responsibilities Will supervise subordinate team members Work environment Work is conducted in a professional office environment with minimal distractions Physical demands Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time Must be able to lift to 15 pounds at a time Travel required Some travel may be required to client sites during engagements Required education and experience Bachelor's degree in accounting, finance, economics, or a related field 4 - 6 years in relevant position Certified Valuation Analyst, Chartered Financial Analyst, Accredited Senior Appraiser, Financial Modeling & Valuation Analyst, and/or Certified Public Accountant with Accredited in Business Valuation designation Preferred education and experience Master's degree in accounting, finance, economics, or a related field Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities, and activities may change at any time with or without notice. WHO WE ARE UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms. WHAT WE OFFER POSITIVE WORK ENVIRONMENT Enjoy a collaborative and supportive work environment where teamwork is valued. ATTRACTIVE COMPENSATION PACKAGES Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual. COMPREHENSIVE BENEFIT PACKAGE Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.

Job Title: Fraud Manager Summary of Duties and Responsibilities: As Fraud Manager, you will work with internal and external customers to recommend and execute appropriate actions to mitigate losses and ensure a positive customer experience. The role is responsible for leading the fraud team in all aspects of fraud investigation, mitigation, and reporting. You will also partner across the organization to implement tools and business applications that detect and prevent fraud, as well as support customers navigating suspected fraud or scams. What You'll Do: Day in the Life - Every day, you'll lead the Fraud Department, by planning, developing, reporting and implementing fraud and investigation strategies, goals, objectives, and programs. Your focus will be guiding a team as they investigate and research illegal, improper or fraudulent activities involving customers, potential customers, and employees. You will leverage fraud software to analyze high-risk transactions across all payment channels, identify potential fraud, and ensure compliance with all regulatory reporting. You will serve as a liaison to local, state, and federal law enforcement agencies on matters related to fraudulent or improper activity. You will stay current on security laws, regulations, and practices, while keeping management updated on ongoing investigations and other relevant activities. Internal and external customer support is essential in this role, including responding to fraud-related calls from all German American locations and managing potential fraud cases. You're Part of a Team - You are a member of the Risk Department team and will work closely with our BSA Team along with branches and other operational departments, including but not limited to Human Resources, Deposit Operations, Branch Administration, and Technology. What it Takes: * Bachelor's degree in Criminal Justice, Business Administration, Risk Management or related field * 5+ years' experience in fraud investigation techniques * Experience in filing required regulatory reporting pertaining to fraudulent or suspicious activity * Travel required within German American footprint (Indiana, Kentucky and Ohio) * Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, multi-task, and work independently and as a team member. * Proficiency in Microsoft Word and Excel Bonus Points: * Experience with Fraud detection software * Previous customer service experience in a professional setting * Bilingual * Knowledge of Banking What we can offer you: * Medical, dental, vision, STD, LTD, Life insurance, etc. * 17 days paid time off, 11 paid holidays and bereavement leave * Educational Assistance Program * Wellness benefits * Life event coverage * Paid parental bonding leave * Service awards * Financial benefits including 401(k) match, stock purchase plan and more * Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping. * Logo wear discounts * Free checking account, checks and discounted bank services This position is available at the following locations: * 1311 W 12th Avenue, Jasper, IN 47546 * 313 Frederica Street, Owensboro, KY 42301 About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

The Network Operations (NOC) Manager will lead the NOC Team within Managed Services practice. This position is a multi-faceted, challenging role that requires excellent attention to detail, the ability to effectively communicate and influence clients, develop relationships with technical and business contacts, coordinate delivering, operations and project resources, and follow tasks through to completion. The Firm provides comprehensive managed services to growing mid-market organizations. Our solutions range from cloud/infrastructure managed services, to end user service desk, to full outsourcing of IT. Job Duties: * Acts as contact regarding all questions and information, including progress, challenges encountered, and issues identified within the NOC * Provides exceptional client service and develops deliverables and/or solutions to issues * Identifies, grows, and maintains relationships with client personnel, including members of client management * Prepares formal and informal presentations for various internal meetings * Reviews and participates in project plans for the improvement of service delivery * Facilitates the project plan making updates as directed by the management team * Manages tasks closely to make sure they are being completed and in a timely manner * Documents information from internal project meetings * Escalates any issues to senior management, as needed * Provides regular status updates on the implementation * Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors * Other duties as required Supervisory Responsibilities: * Supervises the day-to-day workload of team members within the NOC * Ensures teams are trained on all relevant software * Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development * Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance * Acts as mentor to team members, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: * High School Diploma or GED, required * Bachelor's degree, with a focus in Information Technology or Computer Science, preferred Experience: * Five (5) or more years of professional experience in Service Delivery, IT or Professional IT Solution Services, required * Five (5) or more years of experience within the Microsoft operating system environment and suite of products, and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, etc.), required * Three (3) or more years of experience leading small teams within the network operations center, service desk or help desk environment, required * Experience troubleshooting issues, identifying solutions, and appropriately escalating, required. * Experience with project planning, scoping and management skills, required * Business process analysis & design experience, required * Client facing consulting experience, preferred Licenses/Certifications: * Project Management Professional, (PMP), preferred * ITIL V3/V4, preferred Software: * One of the following, required: * Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server * Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow * FortiOS or other Firewall Software Experience * Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc), preferred Other Knowledge, Skills & Abilities: * Strong verbal and written communication skills * Ability to troubleshoot issues, identify solutions, and appropriately escalate issues, required * Strong analytical, facilitation, documentation, and communication skills, required * Strong project planning, scoping and management skills, required * Strong business process analysis & design and process flow skills, required * Excellent interpersonal and customer relationship skills * Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details * Capable of successfully multi-tasking while working independently or within a group environment * Capable of working well under pressure while dealing with unexpected problems in a professional manner * Ability to work well in a cross-functional team environment preferred * Must have excellent organizational and multi-tasking skills Keywords: Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise. Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. Illinois Range: $90,000 - $135,000

The Network Operations (NOC) Manager will lead the NOC Team within Managed Services practice. This position is a multi-faceted, challenging role that requires excellent attention to detail, the ability to effectively communicate and influence clients, develop relationships with technical and business contacts, coordinate delivering, operations and project resources, and follow tasks through to completion. The Firm provides comprehensive managed services to growing mid-market organizations. Our solutions range from cloud/infrastructure managed services, to end user service desk, to full outsourcing of IT. Job Duties: Acts as contact regarding all questions and information, including progress, challenges encountered, and issues identified within the NOC Provides exceptional client service and develops deliverables and/or solutions to issues Identifies, grows, and maintains relationships with client personnel, including members of client management Prepares formal and informal presentations for various internal meetings Reviews and participates in project plans for the improvement of service delivery Facilitates the project plan making updates as directed by the management team Manages tasks closely to make sure they are being completed and in a timely manner Documents information from internal project meetings Escalates any issues to senior management, as needed Provides regular status updates on the implementation Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors Other duties as required Supervisory Responsibilities: Supervises the day-to-day workload of team members within the NOC Ensures teams are trained on all relevant software Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance Acts as mentor to team members, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: High School Diploma or GED, required Bachelor's degree, with a focus in Information Technology or Computer Science, preferred Experience: Five (5) or more years of professional experience in Service Delivery, IT or Professional IT Solution Services, required Five (5) or more years of experience within the Microsoft operating system environment and suite of products, and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, etc.), required Three (3) or more years of experience leading small teams within the network operations center, service desk or help desk environment, required Experience troubleshooting issues, identifying solutions, and appropriately escalating, required. Experience with project planning, scoping and management skills, required Business process analysis & design experience, required Client facing consulting experience, preferred Licenses/Certifications: Project Management Professional, (PMP), preferred ITIL V3/V4, preferred Software: One of the following, required: Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow FortiOS or other Firewall Software Experience Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc), preferred Other Knowledge, Skills & Abilities: Strong verbal and written communication skills Ability to troubleshoot issues, identify solutions, and appropriately escalate issues, required Strong analytical, facilitation, documentation, and communication skills, required Strong project planning, scoping and management skills, required Strong business process analysis & design and process flow skills, required Excellent interpersonal and customer relationship skills Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details Capable of successfully multi-tasking while working independently or within a group environment Capable of working well under pressure while dealing with unexpected problems in a professional manner Ability to work well in a cross-functional team environment preferred Must have excellent organizational and multi-tasking skills Keywords: Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise. Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. Illinois Range: $90,000 - $135,000

The Network Operations (NOC) Manager will lead the NOC Team within Managed Services practice. This position is a multi-faceted, challenging role that requires excellent attention to detail, the ability to effectively communicate and influence clients, develop relationships with technical and business contacts, coordinate delivering, operations and project resources, and follow tasks through to completion. The Firm provides comprehensive managed services to growing mid-market organizations. Our solutions range from cloud/infrastructure managed services, to end user service desk, to full outsourcing of IT. Job Duties: Acts as contact regarding all questions and information, including progress, challenges encountered, and issues identified within the NOC Provides exceptional client service and develops deliverables and/or solutions to issues Identifies, grows, and maintains relationships with client personnel, including members of client management Prepares formal and informal presentations for various internal meetings Reviews and participates in project plans for the improvement of service delivery Facilitates the project plan making updates as directed by the management team Manages tasks closely to make sure they are being completed and in a timely manner Documents information from internal project meetings Escalates any issues to senior management, as needed Provides regular status updates on the implementation Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors Other duties as required Supervisory Responsibilities: Supervises the day-to-day workload of team members within the NOC Ensures teams are trained on all relevant software Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance Acts as mentor to team members, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: High School Diploma or GED, required Bachelor's degree, with a focus in Information Technology or Computer Science, preferred Experience: Five (5) or more years of professional experience in Service Delivery, IT or Professional IT Solution Services, required Five (5) or more years of experience within the Microsoft operating system environment and suite of products, and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, etc.), required Three (3) or more years of experience leading small teams within the network operations center, service desk or help desk environment, required Experience troubleshooting issues, identifying solutions, and appropriately escalating, required. Experience with project planning, scoping and management skills, required Business process analysis & design experience, required Client facing consulting experience, preferred Licenses/Certifications: Project Management Professional, (PMP), preferred ITIL V3/V4, preferred Software: One of the following, required: Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow FortiOS or other Firewall Software Experience Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc), preferred Other Knowledge, Skills & Abilities: Strong verbal and written communication skills Ability to troubleshoot issues, identify solutions, and appropriately escalate issues, required Strong analytical, facilitation, documentation, and communication skills, required Strong project planning, scoping and management skills, required Strong business process analysis & design and process flow skills, required Excellent interpersonal and customer relationship skills Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details Capable of successfully multi-tasking while working independently or within a group environment Capable of working well under pressure while dealing with unexpected problems in a professional manner Ability to work well in a cross-functional team environment preferred Must have excellent organizational and multi-tasking skills Keywords: Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise. Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. Illinois Range: $90,000 - $135,000