Service Support Specialist jobs at Old National Bank

Must Have Technical/Functional Skills - TWS (Tivoli Workload Scheduler 10) Advanced - TDWC - Master Domain Manager - Backup MDM - JSC (Job Scheduling Console) Advanced - Agent Management (Fault Tolerant, Extended, etc.) - WebSphere - Excellent UNIX skills - Shell Scripting abilities - Familiar with database technologies - DB2 - Good Networking skills - IBM Tivoli Certification - Experience with ServiceNow application - ITIL Certification - Troubleshooting experience. - MS Windows experience. - UNIX experience. Roles & Responsibilities • Hands on experience in design, configuration of TWS platform • Build and maintain IWS Platform with high availability in AWS • Build and maintain Dynamic Workload Console • Maintain & Support DR and Swing in AWS • Migration of Tivoli Workload Scheduler (TWS) To AWS • Assess the current state architecture of TWS installation in AWS • Migrating the platform from AIX to Linux • Establish an appropriate DR strategy in AWS • Installing of TWS in AWS • DB2 migration • Managed TWS Platform Support - L1/L2 support resources • Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization • Expert in all phases of “Scheduling” and “Support” Roles listed above. • Keeps up with current Tivoli products to include new product offerings and patch releases. • Makes recommendations to management for upgrades and patch levels for all TWS products. • Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.) • Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel. • Provides on call support for Tech Batch Scheduling Tivoli • Provide platform administration support liaising with product vendor (upgrades/ Security patches) • Managing scheduling objects • Configuring Alerts • Managing Account IDs for Job execution • Calendar Configuration • Deploying agents into the Workload servers • Support BCP/DR

This is a leadership position responsible for ensuring the health, reliability, and performance of OwnersEdge's internal systems, infrastructure, and IT support functions. While the role does not currently have direct reports, it is structured with the expectation of growing into a team leadership position as the IT function expands. The person in this role is accountable for the full operation of internal technology systems. This includes managing core infrastructure, supporting cloud and on-premise services, serving as a technical escalation point, and coordinating with our managed service provider (MSP). The role is expected to maintain stable and secure systems, lead troubleshooting and maintenance, and contribute to improving the overall reliability and responsiveness of IT services. Specific Duties and Responsibilities · Take full ownership of internal systems and infrastructure, including Azure, Microsoft 365, Windows servers, endpoints, backups, and device management · Monitor system performance and health using infrastructure tools; proactively address issues to avoid downtime or service interruptions · Serve as the lead escalation point for support tickets beyond Tier 1; troubleshoot and resolve more advanced or systemic technical issues · Perform patching, software updates, hardware refreshes, and other maintenance tasks across the technology environment · Maintain backup systems and recovery procedures, including testing of Veeam or similar tools to ensure readiness and restore capabilities · Manage Microsoft Intune, Active Directory, Group Policy, and endpoint settings for configuration, compliance, and user support · Ensure systems are documented clearly, including network diagrams, recovery processes, standard operating procedures, and configuration records · Coordinate with our MSP to ensure shared support responsibilities are being fulfilled and that performance meets expectations · Contribute to IT infrastructure projects, including planning and implementing system upgrades, migrations, and new service deployments · Work alongside the IT Operations & Project Manager to support change control, onboarding, ticket triage, and resolution processes · Collaborate with cybersecurity roles to apply secure configurations and respond to vulnerabilities or threats · Support new hire onboarding by preparing equipment, accounts, and initial configuration; ensure smooth handoffs and readiness · Provide internal guidance and set a high standard for support quality, documentation, and operational follow-through · Look for opportunities to improve systems, tools, and processes; recommend changes based on observed patterns or recurring issues · Administer and support networked printers and multifunction devices, including installation, configuration, print server settings, user access, and regular maintenance · Provide Tier 2 support for key third-party software platforms in use across the company (e.g., ERP systems, CRM tools, business applications), including account issues, performance troubleshooting, vendor coordination, and routine updates Work Location Waukesha, WI, with occasional travel to Wisconsin and Midwest offices as needed On-Call Requirements While not part of a regular on-call rotation, this role may require occasional after-hours availability for emergency support or scheduled maintenance work Minimum Qualification (Education and Experience) · Bachelor or associate degree in computer science, Information Systems, or a related field, or equivalent professional experience · Five or more years of hands-on experience supporting infrastructure environments, including cloud and on-premise systems · Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint), Azure AD, Windows Server, and endpoint management · Experience managing backups and disaster recovery with Veeam or a similar platform · Ability to troubleshoot and resolve issues involving user devices, servers, printers, permissions, and system availability · Familiarity with patching tools, endpoint deployment tools, scripting (such as PowerShell), and routine maintenance operations · Experience working with or alongside an MSP or third-party support provider · Strong organizational and communication skills; able to manage time and priorities with minimal supervision Preferred Qualifications · Microsoft Azure Administrator Associate certification or equivalent credentials · Familiarity with virtualization platforms such as VMware or Hyper-V · Experience leading small projects or contributing to larger IT initiatives · Working knowledge of basic networking, such as DNS, DHCP, VPNs, and firewall access · ITIL Foundation certification or exposure to formal service management processes Knowledge, Skills, and Abilities · Ability to own and follow through on technical responsibilities without daily oversight · Practical understanding of systems and infrastructure across a mid-sized environment · Solid problem-solving and diagnostic skills, with attention to detail · Strong customer service orientation, with patience and professionalism in supporting end users · Comfortable writing documentation and keeping records of system setups, maintenance steps, and configuration changes · Able to manage several ongoing responsibilities and shift between support, maintenance, and project work · Willingness to adapt to change, learn new systems, and help implement improvements across the IT environment Essential Job Functions ·30% - Monitor, maintain, and troubleshoot internal systems and services ·25% - Perform patching, backups, and other infrastructure maintenance ·15% - Document systems, coordinate with vendors, and improve processes ·15% - Support project implementation and infrastructure changes ·10% - Handle escalated support and communicate with end users ·5% - Identify areas for improvement and stay current with evolving tools

Must Have Technical/Functional Skills: • The associate will be responsible for providing end-user computing (EUC) desktop support and Microsoft Intune endpoint management for the customer's warehouse operations. The role requires working onsite Monday to Friday during business hours and includes hands-on support for end-user devices and local infrastructure components • EUC Desktop Support, Microsoft Intune, Windows Autopilot, Azure AD, Device Enrollment & Troubleshooting, Onsite Hardware Health Check (Switches/Firewalls/Storage), and Vendor Coordination for Peripheral Devices. Roles & Responsibilities: • Provide end-user desktop support including installation, configuration, and troubleshooting of Windows OS, applications, and hardware. • Manage and troubleshoot device enrollment, compliance, and policy deployment through Microsoft Intune. • Perform onsite health checks on rack-mounted devices such as switches, firewalls, and storage systems. • Configure and support printers, scanners, and coordinate with vendors for maintenance or repairs. • Support endpoint security, BitLocker, and connectivity issues (VPN, Wi-Fi, Outlook, Teams, etc.). • Collaborate with the Service Desk and Infrastructure teams to resolve incidents within defined SLAs. Base Salary Range: $60,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Come join our amazing team and work remote from home! The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. What You'll Do: Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan. Knowledge of Microsoft Office Suite required Must be a team player with strong attention to detail and able to work independently. Knowledge of relevant industry-specific software packages preferred Analytical, Detail oriented Ability to interact with senior management Ability to make decisions that have significant impact on the department's credibility, operations, and services Ability to organize and prioritize own work schedule on short-term basis Strong math skills, balance and check results for accuracy Ability to compose letters Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints What you'll need: High school diploma or GED required. College education preferred but not required. Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Come join our amazing team and work remote from home! The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. What You'll Do: Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan. Knowledge of Microsoft Office Suite required Must be a team player with strong attention to detail and able to work independently. Knowledge of relevant industry-specific software packages preferred Analytical, Detail oriented Ability to interact with senior management Ability to make decisions that have significant impact on the department's credibility, operations, and services Ability to organize and prioritize own work schedule on short-term basis Strong math skills, balance and check results for accuracy Ability to compose letters Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints What you'll need: High school diploma or GED required. College education preferred but not required. Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. * This position requires in-office support 5 days a week* Responsibilities: * Printing and assembling tax returns utilizing firm software tools and Route Sheet instructions in the workflow tool to ensure all required client deliverables are included in documents saved to document management system and for delivery to external clients. * New client setup, tax organizers, scanning of client workpapers, if applicable, tax return delivery, workflow reporting and due date tracking as well as for meeting expectations for timeliness, responsiveness, accuracy, and service quality. * Preparation of tax client documents such as engagement letters, statements of work, and other requested deliverables. * Using deep understanding of the overall tax return process, takes ownership of the e-file process including monitoring and releasing external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met. Track for acceptance, transmission errors and rejections and resolve as appropriate. Required Qualifications: * High school diploma or GED * Strong technical aptitude, able to quickly master a variety of tax software and company tools * Role will require specialized training for both tools and process * Ability to problem solve in a fast-paced deadline driven environment * Ability to communicate effectively both verbally and in writing * Basic to intermediate Microsoft Office Skills * Strong attention to detail, ability to work independently * Problem solving skills allowing for independent decision making * Demonstrates a working knowledge of the technology tools required within assigned responsibilities * Effective organization and time management skills * Ability to manage multiple tasks At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $46,100 - $73,700

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. *This position requires in-office support 5 days a week* Responsibilities: Printing and assembling tax returns utilizing firm software tools and Route Sheet instructions in the workflow tool to ensure all required client deliverables are included in documents saved to document management system and for delivery to external clients. New client setup, tax organizers, scanning of client workpapers, if applicable, tax return delivery, workflow reporting and due date tracking as well as for meeting expectations for timeliness, responsiveness, accuracy, and service quality. Preparation of tax client documents such as engagement letters, statements of work, and other requested deliverables. Using deep understanding of the overall tax return process, takes ownership of the e-file process including monitoring and releasing external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met. Track for acceptance, transmission errors and rejections and resolve as appropriate. Required Qualifications: High school diploma or GED Strong technical aptitude, able to quickly master a variety of tax software and company tools Role will require specialized training for both tools and process Ability to problem solve in a fast-paced deadline driven environment Ability to communicate effectively both verbally and in writing Basic to intermediate Microsoft Office Skills Strong attention to detail, ability to work independently Problem solving skills allowing for independent decision making Demonstrates a working knowledge of the technology tools within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $46,100 - $73,700

at Whaley Foodservice ***HIRING IMMEDIATELY!!!**** Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.Visit "Whaley Careers" to find your place to grow. ********************************* Service Support Specialist - Hiring Immediately!Whaley Foodservice, LLC | One of the Southeast's Largest Commercial Kitchen Service ProvidersWhaley Foodservice is seeking an experienced Service Support Specialist to support daily branch operations. We are looking for the next great team member to provide customer service, service order processing, and administrative support for our technicians and management team. If you're interested in joining our team and building your career, we want to hear from you!Why Work for us? Competitive Compensation Comprehensive Health Coverage 401(k) Plan with Company Match Healthy Work & Life Balance CFESA Certification & Ongoing Training for Your Future Company Service Vehicle, Tools, Tablet, Cellphone, Uniforms Take part in our Town Shares Program - Share in our company's success! What You'll Do Provide great customer experience answering phone calls from customers Open and close service orders for billing Assist with customer issues and technician support on service orders Run and submit daily/monthly reports Ensure accurate warranty part returns Maintain a clean, professional office environment What We're Looking For Must be at least 18 years of age 1-3 years customer service or administrative experience, working in a service or related industry would be a big plus! Strong computer skills (Microsoft Word & Excel) Excellent communication & multitasking abilities High attention to detail and ability to work as part of a team Completion of a satisfactory background check and drug screen is required Grow your career with a leading service company! Apply today at: ********************************* Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

* HIRING IMMEDIATELY!!! Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations. Visit "Whaley Careers" to find your place to grow. ********************************* Service Support Specialist - Hiring Immediately! Whaley Foodservice, LLC | One of the Southeast's Largest Commercial Kitchen Service Providers Whaley Foodservice is seeking an experienced Service Support Specialist to support daily branch operations. We are looking for the next great team member to provide customer service, service order processing, and administrative support for our technicians and management team. If you're interested in joining our team and building your career, we want to hear from you! Why Work for us? * Competitive Compensation * Comprehensive Health Coverage * 401(k) Plan with Company Match * Healthy Work & Life Balance * CFESA Certification & Ongoing Training for Your Future * Company Service Vehicle, Tools, Tablet, Cellphone, Uniforms * Take part in our Town Shares Program - Share in our company's success! What You'll Do * Provide great customer experience answering phone calls from customers * Open and close service orders for billing * Assist with customer issues and technician support on service orders * Run and submit daily/monthly reports * Ensure accurate warranty part returns * Maintain a clean, professional office environment What We're Looking For * Must be at least 18 years of age * 1-3 years customer service or administrative experience, working in a service or related industry would be a big plus! * Strong computer skills (Microsoft Word & Excel) * Excellent communication & multitasking abilities * High attention to detail and ability to work as part of a team * Completion of a satisfactory background check and drug screen is required Grow your career with a leading service company! Apply today at: ********************************* Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. Group: Information Technology Position: VDI Support Specialist Location: Indianapolis, IN We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols. Responsibilities Design, Development, and Support: Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations. Virtual Environment Administration: Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches. Collaboration: Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations. Image Updates and Optimizations: Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance. Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations. Change Management: Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams. Tier 2 Support: Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently. Training and Documentation: Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues. Standards and Best Practices: Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes. Continuous Improvement: Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment. Qualifications Bachelor's degree in Information Technology, or a related field, or equivalent work experience. Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support. Strong knowledge of VDI technologies, virtual image management, and associated best practices. Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus. Excellent troubleshooting skills with a proactive approach to problem-solving. Ability to work independently and manage multiple projects simultaneously. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred. Knowledge & Skills * Requires technical knowledge of computer operations. * Requires the technical skills and knowledge to effectively install PC / Server-related hardware and software. * Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations. * Possesses the ability to work independently and pro-actively, as well as in a team-oriented environment. * Demonstrates the strong analytical and problem-solving skills needed to gather, analyze and interpret data. Also requires detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner. * Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and co-workers in a professional, clear, courteous and responsive manner. Working Conditions * Works in an office environment. * May experience some mental/visual fatigue due to continued use of computer equipment. * Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines. * Requires the ability to work a flexible schedule, including being on-call, in order to meet the needs of the Department. Physical Demands * Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.

Alliance Catholic Credit Union is seeking an IT Support Specialist who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location. The ideal candidate will: Serve as the first point of contact for IT support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network connectivity. Install and configure workstations, peripherals, and authorized applications. Maintain accurate records of issues and resolutions within the help desk system. Deliver user training and provide guidance on essential IT tools and cybersecurity best practices. Maintain, configure, and monitor Symitar core banking systems. Manage user accounts, permissions, and security settings within Symitar. Troubleshoot Symitar-related issues and escalate complex problems to vendor support. Ensure compliance with data security and disaster recovery protocols. Record and update documentation for system configurations, maintenance tasks, and changes. A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek a candidate with 1-3 years in IT support or help desk environment, prior experience with Symitar, and a strong knowledge of Microsoft Office applications. Previous Credit Union/financial institution experience, programming knowledge, and an Associate's degree in IT or related field are preferred. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.

Fantastic career opportunity as an IT Site Support Specialist in Danville, KY, Corporate Information Technology. You will report directly to our **Sr IT Supervisor** and you'll work out of our **Danville, KY** location on a **100% Onsite M-F** work schedule. In this role, you will impact the technological landscape of Honeywell, driving us to new heights of efficiency and competitiveness. Your deep expertise and innovative problem-solving skills will not only ensure the stability and efficiency of our IT infrastructure but also serve as a guiding light for our entire team. **KEY RESPONSIBILITIES** + Provide expert-level support and guidance to customers, resolving complex inquiries and issues. + Act as a subject matter expert, maintaining in-depth product knowledge to assist in product improvement. + Collaborate with cross-functional teams to identify and communicate customer feedback for product enhancements. **YOU MUST HAVE** + Experience in window systems and networking troubleshooting. + 2-plus years of experience in IT customer support or a related role. + Strong problem-solving skills and the ability to remain calm under pressure. + Proficiency in using customer support software and tools. **WE VALUE** + Associate's or Bachelor's degree in IT or a related field. + Experience working with and troubleshooting printers and label printers. + Experience providing expert-level customer support. + Excellent interpersonal and communication skills, both written and verbal. + Ability to manage multiple priorities and adapt to changing circumstances. **BENEFITS OF WORKING FOR HONEYWELL** In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: _******************************* The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 12/4/2025 **ABOUT HONEYWELL** Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: _******************************** Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Fantastic career opportunity as an IT Site Support Specialist in Danville, KY, Corporate Information Technology. You will report directly to our Sr IT Supervisor and you'll work out of our Danville, KY location on a 100% Onsite M-F work schedule. In this role, you will impact the technological landscape of Honeywell, driving us to new heights of efficiency and competitiveness. Your deep expertise and innovative problem-solving skills will not only ensure the stability and efficiency of our IT infrastructure but also serve as a guiding light for our entire team. KEY RESPONSIBILITIES * Provide expert-level support and guidance to customers, resolving complex inquiries and issues. * Act as a subject matter expert, maintaining in-depth product knowledge to assist in product improvement. * Collaborate with cross-functional teams to identify and communicate customer feedback for product enhancements. YOU MUST HAVE * Experience in window systems and networking troubleshooting. * 2-plus years of experience in IT customer support or a related role. * Strong problem-solving skills and the ability to remain calm under pressure. * Proficiency in using customer support software and tools. WE VALUE * Associate's or Bachelor's degree in IT or a related field. * Experience working with and troubleshooting printers and label printers. * Experience providing expert-level customer support. * Excellent interpersonal and communication skills, both written and verbal. * Ability to manage multiple priorities and adapt to changing circumstances. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: ****************************** The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 12/4/2025 ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: *******************************

EXPERIENCE OUR CULTURE! JOIN OUR TEAM! Recognized as a "Best Place to Work" for the past 8 years, Trust Point Inc. of La Crosse, WI. is looking to hire a full-time Information Technology Support Specialist. We are currently seeking an experienced professional candidate to provide full-time IT support to our Trust Point Team. We offer a complete line of benefits including on-site workout facility, pet insurance, paid volunteer time and identity protection coverage. In addition, we also offer a very generous 401k and profit sharing plan. ABOUT TRUST POINT INC. For more than 100 years, Trust Point has provided a wide array of trusted financial services to individuals, families, businesses and charitable organizations. It is our goal to provide outstanding client service in order to help our clients achieve their financial goals. Our success is a direct result of the caliber of the team we recruit. We value each of our staff members and their input. We are supportive, not only to our clients but to each other. Our CEO embodies our supportive culture and has an open door policy. We love to show our appreciation and provide fun and unique perks throughout the year. Learn more about our culture here: Trust Point Culture Video Trust Point also supports ongoing learning through employer-paid certifications and relevant continuing education! A DAY IN THE LIFE OF AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST: As the IT Support Specialist you arrive each day ready to maintain and support your team member's technical needs. You address questions and concerns in a professional and timely manner and are a key component to the Information Technology team. You serve as a liaison between our IT vendor and handle all of the day-to-day technology needs, including: Reviewing trouble tickets and scans Troubleshooting of equipment Informal training on various computer hardware and software Review of network logs, nightly perimeter vulnerability reports and email system. Management of phone systems Issuance and maintenance of key fob access System user set-up and troubleshooting WORK SCHEDULE This is a full-time hybrid position working Monday-Friday, 8am-5pm. Trust Point is proud to be an equal opportunity workplace. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results .

Join Mercantile Bank as a Full Time Help Desk Technician and embark on an exciting career in the technology field! This is a unique opportunity for individuals eager to learn and grow, with a strong passion for delivering exceptional customer service. Primary responsibilities: Eagerly assist and train internal Mercantile Employees with hardware and software issues and upgrades. Deliver quick and creative solutions. Learn and grow your career in technology. Why Mercantile Bank Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in supporting end-users with resolving technical issues related to their systems, phones, and PCs. You will serve as the primary point of contact for internal bank IT Help Desk support, promptly addressing incoming inquiries through various channels. Your commitment to providing superior customer service will ensure that users have the necessary tools to perform their jobs effectively. By triaging support calls, recording inquiries, and resolving tickets efficiently, you will contribute to a seamless IT support experience. Additionally, you will have the opportunity to provide training to end-users, create documentation for common issues, and demonstrate exceptional problem-solving skills. If you thrive in a dynamic, customer-centric environment and enjoy troubleshooting technical challenges, this position is perfect for you. What We're Looking For To excel as a Help Desk Technician at Mercantile Bank, candidates should possess a range of technical skills and competencies. Required software knowledge includes an understanding of Windows operating systems, PC hardware components, and proficiency in software troubleshooting. Successful candidates will demonstrate excellence in competencies such as effective time management, the ability to function well in a fast-paced environment, strong organization and attention to detail, and exceptional interpersonal and customer service skills. Additionally, flexibility to travel to Mercantile Bank locations and lift moderate weights is necessary for this role. Requirements: At least 1 years of related experience Two-Year college degree or specialist certifications Must be able to work the required schedule of 8am - 5 pm Monday thru Friday and every sixth Saturday from 8:30am - 12pm. Comp time is provided when working a Saturday.

The Client Service Specialist is a customer-focused role, dedicated and vital to the success of Park State Bank. In this role, you will serve as a trusted advisor to our customers, helping them with various banking needs, such as account management, financial guidance, and product inquiries. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and a commitment to delivering impactful and outstanding customer service. Key Responsibilities: High-Touch Client Service: Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention. Anticipate and proactively address client needs by offering tailored solutions and recommendations. Be readily available to clients, whether in person, over the phone, or via email, to promptly assist with inquiries or concerns. Client Consultation: Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations. Client Focus: Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction. Account Services: Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies. Product Knowledge: Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Clients needs individually. Transaction Processing: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently. Financial Guidance: Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives. Cross-selling: Identify opportunities to promote and cross-sell bank products and services to meet clients needs. Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction. Client Relationship Management: Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care. Adaptability and Flexibility: Adapt to changing priorities and work effectively in a fast-paced retail environment. Documentation: Maintain accurate records of client interactions, transactions, and account updates. Quality Assurance: Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: Other duties as may be assigned. PERFORMANCE MEASURES: Balances efficiently and accurately Maintains confidentiality of client account information Follows established policies and procedures in responding to inquiries and requests Willingly participates in bank training In compliance with all regulations related to job duties Effectiveness of communications and development of good working relationships with co-workers and clients WORKING CONDITIONS: Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Banks vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees accounts, customer information, and the banks finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid drivers license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region. Despite ongoing security training, there is always the possibility of a bank robbery. GENERAL NOTICE: This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary. Role Qualifications: Education or certifications related to customer service or retail management is a plus. Previous experience in a customer service or retail banking role is preferred. Strong interpersonal and communication skills, both verbal and written. Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments. Knowledge of banking products, services, and regulatory compliance. Ability to work effectively in a team and independently. Efficiently able to multi-task along with excellent problem-solving skills and attention to detail Maintain utmost confidentiality of Clients information at all times. Other Skills and Abilities Strong communication skills along with the ability to effectively communicate with others Client service focused Resourceful, well organized and ability to multitask in a face paced environment. Effective decision-making skills Strong attention to detail Requirements: High school diploma or equivalent 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality Compensation details: 18-20 Hourly Wage PIba14164876fe-31181-39064386

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities The Client Service Specialist provides administrative and operational support to Wealth Advisors and Trust Officers. This role ensures a high standard of client service by managing daily tasks including account maintenance, transaction processing, and coordination of client needs across wealth management, trust, and private banking. Client Service Specialist are expected to follow through on all responsibilities to completion, ensuring accuracy, timeliness, and adherence to regulatory standards. Salary Range The salary range for this position is $18.25/hr. - $29.75/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location. Key Accountabilities: Client Service & Administrator Support * Serve as the primary support resource to Wealth Advisors and Trust Officers. * Respond to client inquiries and service requests, ensuring accurate and timely follow-up to completion. * Prepare and submit forms for client-initiated requests, including address changes, research, and online enrollment requests. * Track and follow through on all client service items until fully resolved. New Account Opening * Facilitate new account requests from trust officers and wealth advisors. * Gather necessary documentation, complete account-opening paperwork, and coordinate with internal teams to ensure accounts are established and funded accurately and timely. * Assist in establishing online access, standing instructions, recurring distributions, and money movement for newly opened accounts. Funds Transfer & Money Movement * Initiate and process internal transfers, ACH transfers, wire requests, and check disbursements, ensuring compliance with authentication protocols. * Coordinate with operations and risk partners for high-risk or high-dollar transactions as needed. Client Reporting & Maintenance * Maintain accurate client records, including client contact details, relationship structure, and ownership information. * Prepare and coordinate customized client reports, research, and statements as requested by account administrators. * Assist with trust-specific requirements including statement delivery preferences, distribution tracking, and documentation updates. Ongoing Account Servicing * Coordinate account maintenance tasks such as required minimum distributions requests, and periodic gifting transactions. * Handle retitling requests, death claim processing support, and successor trustee transitions. * Facilitate standing instructions and recurring payment setup and maintenance. Compliance & Risk Awareness * Ensure all activities comply with applicable regulatory requirements, policies, and procedures. * Maintain strong documentation and audit trails for all actions taken. * Adhere to risk controls related to client authentication and dual control processes. Cross-Functional Collaboration * Support across wealth, trust, and private banking teams; gain functional knowledge in each area. * Participate in cross-training and contribute to centralized support initiatives. * Partner with peers and leaders to recommend process improvements and share best practices. Qualifications & Skills: * Experience in financial services, preferably in a support or operations role. * Strong attention to detail, organizational skills, and ability to manage multiple priorities. * Excellent communication and interpersonal skills. * Proficiency in MS Office; experience with CRM and wealth platforms is a plus. * Strong sense of ownership and commitment to completing tasks thoroughly and accurately. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!