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Become An Older Worker Specialist

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Working As An Older Worker Specialist

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $44,741

    Average Salary

What Does An Older Worker Specialist Do At Gap Inc.

* Supports the store management to ensure work tasks are completed in a timely and efficient manner
* Executes initiatives designed to drive customer satisfaction and business efficiencies
* Provides Support in execution of marketing and visual presentation to promote sales
* Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics
* Serve as a Brand Ambassador to achieve priorities in store, with customer as the primary focus
* Mentor and train individuals; provides on the job training to associates sharing a higher level of knowledge of product and processes
* Takes action based upon direction from Leader on Duty and collaborates effectively with employees
* Build expertise in assigned specialized functional area

What Does An Older Worker Specialist Do At West Corporation

* Utilizing developed computer skills, data collection techniques, information synthesization abilities, and follow-up to research and understand information portrayed on healthcare websites and reference materials in order to appropriately respond to client and member questions in regards to work life related matters
* Making outbound phone calls as necessary in order to locate and gather relevant information on Employee Assistance Program services (e.g., childcare, elder care, work life balance, etc.)
* Researching, identifying and, documenting all types of child care, elder care, and counseling services contact information and other criteria specific to members' search criteria into the department database to ensure accurate material is available to clients and members
* Qualifications

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How To Become An Older Worker Specialist

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Older Worker Specialist jobs

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Top Skills for An Older Worker Specialist

EnsureSafetyAssistanceProgramComplianceEmploymentProgramChildCareInjuryPreventionCustomerServiceCommunityResourcesMentalHealthDataEntryFRCDODSpecificNeedsLifeSkillsHRHealthEducationMedicalRecordsHealthFairsToyotaSocialServices

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Top Older Worker Specialist Skills

  1. Ensure Safety
  2. Assistance Program
  3. Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Briefed during 3-day Transition Assistance Program Workshops.
  • Established a new Air Force Families Forever program and quickly brought the office in compliance.
  • Apply injury prevention techniques including group lecture, individual coaching, and follow up.
  • Managed wide variety of customer service and administrative task to resolve customers issues quickly and efficiently.
  • Train and mentor diverse customer base to be job ready through DWS workshops and other community resources.

Top Older Worker Specialist Employers

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