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Customer Service Supervisor jobs at Ollie's Bargain Outlet - 1384 jobs

  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Shreveport, LA jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $69k yearly 3d ago
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  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Alabaster, AL jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $69k yearly 3d ago
  • Global Customer Enablement Leader

    Medium 4.0company rating

    New York, NY jobs

    Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal Customer Success - Customer Enablement / We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
    $98k-141k yearly est. 6d ago
  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Brooklyn Center, MN jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $69k yearly 3d ago
  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Liberal, KS jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $69k yearly 3d ago
  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    North Little Rock, AR jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $69k yearly 3d ago
  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Hudson, OH jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $69k yearly 3d ago
  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Saint Charles, MO jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $69k yearly 3d ago
  • Strategic Leader, Disability & Refugee Services

    Medium 4.0company rating

    Boston, MA jobs

    A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience. #J-18808-Ljbffr
    $65k-104k yearly est. 5d ago
  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Marlton, MD jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $69k yearly 3d ago
  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Davie, FL jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $22k-32k yearly est. 3d ago
  • Customer Service Consultant

    Caliber Collision Repair Services 3.7company rating

    Lebanon, PA jobs

    Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respon Customer Service, Consultant, Service, Retail, Automotive, Customer
    $40k-77k yearly est. 2d ago
  • Customer Service Consultant

    Caliber Collision Repair Services 3.7company rating

    New Kensington, PA jobs

    Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respon Customer Service, Consultant, Service, Retail, Automotive, Customer
    $35k-65k yearly est. 3d ago
  • Customer Service Consultant

    Caliber Collision 3.7company rating

    Ephrata, PA jobs

    Service Center Ephrata Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Can begin accruing day 1 Career growth opportunities - we promote from within! A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: * 2+ years of customer facing experience; sales experience a plus * Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Must be able to provide personable, friendly "World Class" customer service to internal and external customers Caliber is an Equal Opportunity Employer
    $41k-77k yearly est. 2d ago
  • Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers 4.5company rating

    Lehigh Acres, FL jobs

    This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
    $23k-32k yearly est. 3d ago
  • Fleet Service Manager 2

    Algolux 3.9company rating

    Fort Worth, TX jobs

    About the Company At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business. A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight. Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer. Meet the Team As a Fleet Service Manager II at Torc, you will lead day-to-day fleet maintenance operations at one of our Fleet Ops sites, owning vehicle uptime, service execution, technician performance, and safety compliance. This role blends automotive service leadership, fleet operations, scheduling, and people management in a high-accountability environment. You will function as both a service manager and service workflow owner, ensuring maintenance is executed efficiently, safely, and at a high quality standard while building and leading a strong technician team. This role is ideal for someone with experience in fleet maintenance, dealership service operations, freight operations, or shop leadership, who is comfortable running a service floor and managing real-time operational priorities. What You'll Do Lead daily maintenance operations for autonomous trucks and trailers, ensuring safety, quality, and uptime Own work order flow, scheduling, prioritization, and execution across technicians and engineers Track fleet assets, inspections, preventative maintenance, and service documentation Coordinate vendor repairs and planned maintenance to maximize equipment availability Monitor technician performance, safety adherence, and quality outcomes Coach, develop, and manage technicians while building a strong team culture Ensure compliance with Torc safety standards, maintenance policies, and regulatory requirements Conduct vehicle and maintenance quality inspections and audits Generate operational reports and support continuous improvement across fleet maintenance Maintain a safe, organized, and high-functioning shop environment What You'll Need to Succeed 5+ years in automotive service, fleet maintenance, or heavy vehicle operations Experience in a service leadership role (service manager, fleet manager, shop foreman, or similar) Prior people management experience leading technicians or service teams Strong understanding of automotive systems, diagnostics, and repair workflows Experience with fleet management systems, work orders, scheduling, and service operations Ability to manage labor planning, parts flow, technician workloads, and maintenance prioritization Knowledge of safety standards and local/state/federal vehicle service regulations Strong communication, organization, and operational execution skills Comfort working in fast-paced, uptime-critical environments Bonus Points! Experience with commercial fleets, freight operations, or heavy-duty trucks Shop foreman, dealership service manager, or lead technician background Experience acting as both service manager and service writer Exposure to autonomous vehicles, ADAS, robotics, or advanced vehicle systems Travel, Training, and Safety Requirements Position may require travel to our Torc offices outside of Fort Worth, TX. As well as potential travel to our DTNA Partner Locations. Valid US Driver's license with a safe driving record required. May travel occasionally to other states. May have the opportunity for international travel requiring the ability to obtain a passport and appropriate documents. Comply with Torc's policy regarding the use of alcohol and drugs if operating a vehicle, which includes preemployment, post-incident, and randomized drug testing. Requires appropriate Personal Protective Equipment (PPE) in areas identified through hazard assessment. Requires continuous technical education and training with a passion for knowledge in the field of study to maintain the highest level of knowledge, ingenuity, and creative thinking. Physical Demands Ability to work occasionally in inclement weather/temperature extremes. Ability to be flexible on short notice and may work extended hours/weekends/evenings when project demands. Ability to work and collaborate across locations over different time zones. Perks of Being a Full-time Torc'r Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers: A competitive compensation package that includes a bonus component and stock options 100% paid medical, dental, and vision premiums for full-time employees 401K plan with a 6% employer match Flexibility in schedule and generous paid vacation (available immediately after start date) Company-wide holiday office closures AD+D and Life Insurance At Torc, we're committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc'rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities. Even if you don't meet 100% of the qualifications listed for this opportunity, we encourage you to apply. Our compensation reflects the cost of labor across several geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Torc's total compensation package will also include our corporate bonus and stock option plan. Dependent on the position offered, sign-on payments, relocation, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Hiring Range for Job Opening US Pay Range $136,000 - $163,000 USD Job ID: 102433
    $136k-163k yearly 4d ago
  • Head of Customer Success and Support

    Onramp Technology, Inc. 2.8company rating

    Boston, MA jobs

    About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer‑facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post‑sales SaaS functions Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr
    $41k-50k yearly est. 4d ago
  • Customer Service Consultant

    Caliber Collision 3.7company rating

    Mount Juliet, TN jobs

    Service Center Mt Juliet Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Can begin accruing day 1 Career growth opportunities - we promote from within! A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: * 2+ years of customer facing experience; sales experience a plus * Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Must be able to provide personable, friendly "World Class" customer service to internal and external customers Caliber is an Equal Opportunity Employer
    $25k-40k yearly est. 6d ago
  • Fleet Solutions Service Advisor

    Caliber Collision 3.7company rating

    Chicago, IL jobs

    Service Center Fleet - Chicago Caliber Collision has an immediate job opening for a Collision Estimator to perform all-purpose duties, which may include, but not limited to: Writing estimates, conducting process reviews, checking in customer vehicles, completing final customer paperwork prior to vehicle delivery (DRP, final invoice), finalizing total loss administration and providing post repair plan communication including all vehicle status updates to customers while complying with all Caliber safety rules, guidelines and company standards. BENEFITS OF JOINING THE CALIBER FAMILY Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly Paid Vacation & Holidays - Can begin accruing day 1 Paid Skilled Trainings and Certifications - I-CAR Career growth opportunities - we promote from within! REQUIREMENTS 2+ years of collision estimating experience; sales experience preferred Must be 21 years of age or older Must have a valid driver's license and be eligible for coverage under our company insurance policy Must possess a Motor Vehicle Physical Damage Appraisers License ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs Must have prior experience with CCC1 or similar estimating software You have an advance understanding and knowledge of the repair process/procedures Strong sales orientation Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day. By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer
    $38k-49k yearly est. 5d ago
  • Collision Estimator / Service Advisor

    Caliber Collision 3.7company rating

    Colonial Heights, VA jobs

    2+ years of collision estimating experience; sales experience preferred Must be 21 years of age or older Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs Must have prior experience with CCC1 or similar estimating software You have an advance understanding and knowledge of the repair process/procedures Strong sales orientation Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment
    $30k-45k yearly est. 2d ago

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