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Working As An Ombudsman

  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Thinking Creatively
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $56,000

    Average Salary

What Does An Ombudsman Do

Arbitrators, mediators, and conciliators facilitate negotiation and dialogue between disputing parties to help resolve conflicts outside of the court system.

Duties

Arbitrators, mediators, and conciliators typically do the following:

  • Facilitate communication between disputants to guide parties toward mutual agreement
  • Clarify issues, concerns, needs, and interests of all parties involved
  • Conduct initial meetings with disputants to outline the arbitration process
  • Settle procedural matters such as fees, or determine details such as witness numbers and time requirements
  • Set up appointments for parties to meet for mediation or arbitration
  • Interview claimants, agents, or witnesses to obtain information about disputed issues
  • Prepare settlement agreements for disputants to sign
  • Apply relevant laws, regulations, policies, or precedents to reach conclusions
  • Evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records

Arbitrators, mediators, and conciliators help opposing parties settle disputes outside of court. They hold private, confidential hearings, which are less formal than a court trial.

Arbitrators are usually attorneys, business professionals, or retired judges with expertise in a particular field. As impartial third parties, they hear and decide disputes between opposing parties. Arbitrators may work alone or in a panel with other arbitrators. In some cases, arbitrators may decide procedural issues, such as what evidence may be submitted and when hearings will be held.

Arbitration may be required by law for some claims and disputes. When it is not thus required, the parties in dispute sometimes voluntarily agree to arbitration rather than proceed with litigation or a trial. In some cases, parties may appeal the arbitrator’s decision.

Mediators are neutral parties who help people resolve their disputes. However, unlike arbitrators, they do not make decisions. Rather, mediators help facilitate discussion and guide the parties toward a mutually acceptable agreement. If the opposing sides cannot reach a settlement with the mediator’s help, they are free to pursue other options.

Conciliators are similar to mediators. Their role is to help guide opposing sides to a settlement. However, they typically meet with the parties separately. The opposing sides must decide in advance if they will be bound by the conciliator’s recommendations. The conciliator typically has no authority to seek evidence or call witnesses, nor do they usually write decisions or make awards.

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How To Become An Ombudsman

Arbitrators, mediators, and conciliators learn their skills through a combination of education, training, and work experience.

Education

Education is one part of becoming an arbitrator, mediator, or conciliator. Some colleges and universities offer certificate programs, 2-year master’s degrees, or doctoral degree programs in dispute or conflict resolution. However, few candidates receive a degree specific to the field of arbitration, mediation, or conflict resolution. Instead, applicants may use these programs to supplement their existing educational degree and work experience in other fields.

Rather, many positions require an educational degree appropriate to the applicant’s field of expertise, and a bachelor’s degree is often sufficient. Many other positions, however, require applicants to have a law degree, a master’s in business administration, or some other advanced degree.

Work Experience in a Related Occupation

Arbitrators, mediators, and conciliators are usually lawyers, retired judges, or business professionals with expertise in a particular field, such as construction or insurance. They need to have knowledge of that industry and be able to relate well to people from different cultures and backgrounds.

Training

Although there are no state requirements for mediators working in private settings, mediators typically must meet specific training or experience standards to practice in state-funded or court-appointed mediation cases. Qualifications and standards vary by state or by court. However, most states require mediators to complete 20 to 40 hours of training courses. Some states require additional hours of training in a specialty area.

Some states also require mediators to work under the supervision of an experienced mediator for a certain number of cases before becoming qualified.

Training for arbitrators, mediators, and conciliators is available through independent mediation programs, national and local mediation membership organizations, and postsecondary schools. Training is also available by volunteering at a community mediation center.

Licenses, Certifications, and Registrations

There is no national license for arbitrators, mediators, and conciliators. However, as with training requirements, some states require arbitrators and mediators to become certified to work on certain types of cases. State requirements vary widely.

Some states require licenses appropriate to the applicant’s field of expertise. For example, some courts may require applicants to be licensed attorneys or certified public accountants.

Important Qualities

Critical-thinking skills. Arbitrators, mediators, and conciliators must apply rules of law. They must remain neutral and not let their own personal assumptions interfere with the proceedings.

Decisionmaking skills. Arbitrators, mediators, and conciliators must be able to weigh facts, apply the law or rules, and make a decision relatively quickly.

Interpersonal skills. Arbitrators, mediators, and conciliators deal with disputing parties and must be able to facilitate discussion in a calm and respectful way.

Listening skills. Arbitrators, mediators, and conciliators must pay close attention to what is being said in order for them to evaluate information.

Reading skills. Arbitrators, mediators, and conciliators must be able to evaluate and distinguish important facts from large amounts of complex information.

Writing skills. Arbitrators, mediators, and conciliators write recommendations or decisions relating to appeals or disputes. They must be able to write their decisions clearly so that all sides understand the decision.

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Ombudsman Career Paths

Ombudsman
Case Manager Registered Nurse Case Manager Nursing Director
Clinical Services Director
11 Yearsyrs
Case Manager Registered Nurse Case Manager
Patient Care Manager
5 Yearsyrs
Case Manager Program Manager
Service Program Manager
9 Yearsyrs
Administrator Owner Marketing Director
Community Relations Director
8 Yearsyrs
Administrator Manager Director
Chief Of Staff
7 Yearsyrs
Administrator Manager Assistant Director
Acting Director
8 Yearsyrs
Office Manager Project Manager Program Manager
Director, Program Manager
8 Yearsyrs
Office Manager Property Manager Communications Director
Director Of Public Affairs
7 Yearsyrs
Office Manager General Manager Chief Operating Officer
Chief Executive Officer And Operator
9 Yearsyrs
Manager Food And Beverage Manager Front Office Manager
Revenue Manager
8 Yearsyrs
Consultant Program Manager Executive Officer
Chief Deputy
8 Yearsyrs
Consultant Supervisor Assistant Director
Assistant Director Of Development
5 Yearsyrs
Consultant Senior Software Engineer Senior Technician Specialist
Director Of Social Services
6 Yearsyrs
Assistant Manager Director Nursing Director
Director Of Case Management
11 Yearsyrs
Assistant Manager Service Manager Service Director
Administrative Services Director
10 Yearsyrs
Assistant Manager Department Manager Administrative Manager
Administrative Operations Manager
6 Yearsyrs
Supervisor Clinical Supervisor
Clinical Program Manager
10 Yearsyrs
Supervisor Clinical Supervisor Director Of Case Management
Director Of Social Work
6 Yearsyrs
Lead Teacher Director Director Of Project Management
Director Of Operational Support
11 Yearsyrs
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Top Skills for An Ombudsman

  1. Long-Term Care Facility
  2. Facility Staff
  3. Residential Care Facilities
You can check out examples of real life uses of top skills on resumes here:
  • Investigated and worked to resolve problems or complaints affecting long-term care facility residents.
  • Develop a constructive working relationship with facility staff and other advocates and negotiate resolutions within the facility whenever possible.
  • Conducted quality control assessments for residential care facilities for senior citizens.
  • Served as primary point of contact for emergency and crisis information for organization and community members.
  • Create and distribute informational newsletters containing Commanders information as well as a focus on families and community with the battalion.

Ombudsman Demographics

Gender

Female

68.2%

Male

20.8%

Unknown

11.0%
Ethnicity

White

62.0%

Hispanic or Latino

15.7%

Black or African American

13.0%

Asian

6.2%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

50.8%

French

14.8%

Italian

6.6%

Mandarin

3.3%

Czech

3.3%

Cantonese

3.3%

Japanese

3.3%

Arabic

3.3%

Portuguese

1.6%

Hungarian

1.6%

Chinese

1.6%

German

1.6%

Burmese

1.6%

Russian

1.6%

Polish

1.6%
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Ombudsman Education

Schools

University of Phoenix

21.3%

Ashford University

6.6%

University of Maryland - University College

6.2%

University of Southern California

6.2%

Arizona State University

5.8%

Walden University

5.8%

Capella University

4.7%

National University

4.3%

Wayne State University

4.3%

Ohio State University

4.3%

Old Dominion University

4.3%

Northern Arizona University

3.1%

Virginia Commonwealth University

3.1%

Kent State University

3.1%

University of Central Florida

3.1%

Liberty University

3.1%

Ohio University -

2.7%

San Francisco State University

2.7%

Troy University

2.7%

Georgia State University

2.7%
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Majors

Business

17.1%

Social Work

13.9%

Law

6.9%

Psychology

6.6%

Education

6.3%

Human Services

5.0%

Criminal Justice

4.7%

Health Care Administration

4.3%

Nursing

4.2%

Elementary Education

3.4%

Human Resources Management

3.4%

Gerontology

3.3%

School Counseling

3.0%

Communication

2.8%

Political Science

2.8%

Accounting

2.8%

Sociology

2.5%

Management

2.4%

Special Education

2.4%

Public Administration

2.2%
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Degrees

Masters

34.5%

Bachelors

32.9%

Other

14.9%

Doctorate

7.1%

Associate

5.9%

Certificate

3.9%

Diploma

0.5%

License

0.3%
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