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Ombudsman skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical ombudsman skills. We ranked the top skills for ombudsmen based on the percentage of resumes they appeared on. For example, 14.3% of ombudsman resumes contained mediation as a skill. Continue reading to find out what skills an ombudsman needs to be successful in the workplace.

15 ombudsman skills for your resume and career

1. Mediation

Here's how ombudsmen use mediation:

Organized and delivered public presentations about mediation to organizations such as community agencies and schools.
Arbitrated complaints by families/ youth with mediation and providing resolution.

2. Long-Term Care Facilities

Here's how ombudsmen use long-term care facilities:

Conducted quality assurance visits and addressed resident complaint for consumers living in Long-Term Care facilities.
Investigated and negotiated concerns and conflicts affecting residents of long-term care facilities.

3. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how ombudsmen use conflict resolution:

Managed a six-person staff immersed in sensitive long-term-care issues requiring investigation, mediation/conflict resolution and case management.
Provided facilitation and conflict resolution through dialogue to residents of skilled nursing facilities and residential care facilities.

4. Medicaid

Here's how ombudsmen use medicaid:

Developed and presented training program at statewide ombudsman training meeting on effective family councils and Medicaid services for nursing home residents.
Represented residents and families in Medicaid eligibility and involuntary transfer.

5. Long-Term Care Residents

Here's how ombudsmen use long-term care residents:

Receive, investigate and work to resolve complaints made by or on behalf of long-term care residents.
Served as an advocate for long-term care residents in 8 counties in Upper East Tennessee.

6. State Agencies

State Agencies, also called government agencies, are organizations associated with the government that oversee various aspects of society. These handles often handle administrative paperwork to ensure all laws, rules, and regulations are followed. State agencies include the Tennessee Valley Authority, Washington State Department of Labor, and Texas Health and Human Services Commission.

Here's how ombudsmen use state agencies:

Prepared and analyzed agency budgets for special studies, inquires from legislature, governor's office and state agencies.
Document all cases and compile statistical and administrative reports for analysis at local and state agencies.

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7. Mediate

Here's how ombudsmen use mediate:

Investigate complaints of consumers in Long Term Care facilities and help mediate a positive resolution.
Mediate disputes within the US Olympic Family.

8. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how ombudsmen use community resources:

Educated Family on Navy benefits and community resources and provided official and accurate command information.
Referred community residents to eligible human service programs and community resources as appropriate.

9. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how ombudsmen use technical assistance:

Provide consultation and technical assistance to health care providers regarding Medical Assistance Policies and regulations.
Provide technical assistance to resident/family councils.

10. Government Agencies

Here's how ombudsmen use government agencies:

Developed strong relationships with government agencies and utilized all available resources to eliminate bureaucratic delays and expedite services.
Investigated cases of mismanagement and/or impartiality of different government agencies.

11. Resident Rights

Here's how ombudsmen use resident rights:

Provided family education and resident rights in-servicing to nursing home employees.
Provided education through in-services to staff regarding resident rights.

12. Complaint Resolution

Here's how ombudsmen use complaint resolution:

Investigated and facilitated complaint resolutions to the satisfaction of residents and their families.
Monitor escalated customer calls and complaint resolutions for consumer rights violations.

13. Dispute Resolution

Here's how ombudsmen use dispute resolution:

Provide procedure information regarding dispute resolution.
Performed workers' compensation claims work and assist, educate, and advocate for injured workers throughout the dispute resolution process.

14. LTC

Here's how ombudsmen use ltc:

Coordinated quarterly training on legislative, regulatory, and LTC related information.
Trained LTC social workers on MFP and Nursing Home Transition grants in NC.

15. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how ombudsmen use problem resolution:

Worked as part of a collaborative team to provided problem resolution between public, legal and medical professionals.
Work with facility staff to correct problems using continuum of problem resolution and advocacy skills.

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List of ombudsman skills to add to your resume

The most important skills for an ombudsman resume and required skills for an ombudsman to have include:

Mediation
Long-Term Care Facilities
Conflict Resolution
Medicaid
Long-Term Care Residents
State Agencies
Mediate
Community Resources
Technical Assistance
Government Agencies
Resident Rights
Complaint Resolution

Dispute Resolution
LTC
Problem Resolution
Residential Care Facilities
Sailors
Family Issues
Quality Care
Command Leadership
Child Abuse
Federal Regulations
Crisis Management
County Region

Community Education
Direct Liaison
IEP
Communication Link
Insurance Carriers
Resource Referrals
Military Families
Referral Services
CMC
Sexual Assault
Care Directives
Crisis Situations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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