Technical Support Advisor jobs at Omnicell - 1115 jobs

**Job Posting:** At Ferguson, we realize our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry. Ferguson is currently seeking the right individual to fill an immediate need for an **HVAC Technical Support Advisor.** As an HVAC Technical Support Advisor, you will work with customers, internal associates, and vendors to provide heating and air conditioning / heat pump subject matter expertise, installation / service guidance, and training. Primary equipment lines include Mitsubishi, Rheem/Ruud, and Durastar residential and commercial unitary, packaged, and ductless. If you have prior experience as an HVAC Service Technician or Trainer, this is an excellent opportunity to apply your expertise within a more office-based setting and grow with an industry-leading company! This is an office-based role in our Cincinnati location or our Columbus location, responsible for supporting customers& associates in southern Indiana territory by phone and sometimes in person with jobsite and contractor visits. **Responsibilities** + Provide technical phone support to HVAC and Ductless contractors regarding installation and servicing challenges on equipment sold by Ferguson. + Travel to perform field visits as necessary for the resolution of issues after appropriate phone support has been applied. + Instruct on how to proceed in repair or troubleshooting. + Determine best methods to satisfy contractor and end users. + Ensure customer / contractor represents product in an accurate and reputable manner. + Evaluate customer / contractor installations through field visits. + Act as a liaison between vendors and contractors / customers. + Build and maintain working relationships with sales associates and customers. + Conduct HVAC customer training at Ferguson, including individualized product and customer specific needs. + Conduct HVAC training at the contractor's location as needed. + Provide HVAC technical support and training to the inside and outside sales team in branches. + Participate in continuing education and professional development as required. + Participate in new product support and training as required. + Support outside sales with customer visits as needed. + Accurately document all conversations and field visits. + Be responsible for accurate processing of vendor paperwork and claim entries, including warranty issues, labor reimbursements, and equipment concessions. + Ensure credits are submitted to the appropriate Ferguson channel for writing of the credit. **Qualifications** + 5+years HVAC field service and/or distributor field service experience required. + Possess an exceptional understanding of field service skills as they relate to HVAC equipment installations and troubleshooting. + Understanding HVAC field service tools and equipment and their use. + Familiarity with residential and commercial unitary systems and ductless systems preferred. + Excellent customer service skills + Organizational skills + The ability to communicate effectively, both orally and in writing + Basic computer skills, including Microsoft Office tools + Enthusiastic approach to customer service and the desire to train others. + The ability to travel, sometimes overnight At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - **Pay Range:** - $4,766.67 - $7,625.00 - **_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._** - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - _The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._ _Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._ Equal Employment Opportunity and Reasonable Accommodation Information (******************************************************************

Job Posting: At Ferguson, we realize our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry. Ferguson is currently seeking the right individual to fill an immediate need for an HVAC Technical Support Advisor. As an HVAC Technical Support Advisor, you will work with customers, internal associates, and vendors to provide heating and air conditioning / heat pump subject matter expertise, installation / service guidance, and training. Primary equipment lines include Mitsubishi, Rheem/Ruud, and Durastar residential and commercial unitary, packaged, and ductless. If you have prior experience as an HVAC Service Technician or Trainer, this is an excellent opportunity to apply your expertise within a more office-based setting and grow with an industry-leading company! This is an office-based role in our Cincinnati location or our Columbus location, responsible for supporting customers& associates in southern Indiana territory by phone and sometimes in person with jobsite and contractor visits. Responsibilities * Provide technical phone support to HVAC and Ductless contractors regarding installation and servicing challenges on equipment sold by Ferguson. * Travel to perform field visits as necessary for the resolution of issues after appropriate phone support has been applied. * Instruct on how to proceed in repair or troubleshooting. * Determine best methods to satisfy contractor and end users. * Ensure customer / contractor represents product in an accurate and reputable manner. * Evaluate customer / contractor installations through field visits. * Act as a liaison between vendors and contractors / customers. * Build and maintain working relationships with sales associates and customers. * Conduct HVAC customer training at Ferguson, including individualized product and customer specific needs. * Conduct HVAC training at the contractor's location as needed. * Provide HVAC technical support and training to the inside and outside sales team in branches. * Participate in continuing education and professional development as required. * Participate in new product support and training as required. * Support outside sales with customer visits as needed. * Accurately document all conversations and field visits. * Be responsible for accurate processing of vendor paperwork and claim entries, including warranty issues, labor reimbursements, and equipment concessions. * Ensure credits are submitted to the appropriate Ferguson channel for writing of the credit. Qualifications * 5+years HVAC field service and/or distributor field service experience required. * Possess an exceptional understanding of field service skills as they relate to HVAC equipment installations and troubleshooting. * Understanding HVAC field service tools and equipment and their use. * Familiarity with residential and commercial unitary systems and ductless systems preferred. * Excellent customer service skills * Organizational skills * The ability to communicate effectively, both orally and in writing * Basic computer skills, including Microsoft Office tools * Enthusiastic approach to customer service and the desire to train others. * The ability to travel, sometimes overnight At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! * Pay Range: * $4,766.67 - $7,625.00 * Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. * This role is Bonus or Incentive Plan eligible. * Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. * The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Job Posting: At Ferguson, we realize our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry.Ferguson is currently seeking the right individual to fill an immediate need for an HVAC Technical Support Advisor. As an HVAC Technical Support Advisor, you will work with customers, internal associates, and vendors to provide heating and air conditioning / heat pump subject matter expertise, installation / service guidance, and training. Primary equipment lines include Mitsubishi, Rheem/Ruud, and Durastar residential and commercial unitary, packaged, and ductless. If you have prior experience as an HVAC Service Technician or Trainer, this is an excellent opportunity to apply your expertise within a more office-based setting and grow with an industry-leading company!This is an office-based role in our Cincinnati location or our Columbus location, responsible for supporting customers& associates in southern Indiana territory by phone and sometimes in person with jobsite and contractor visits.Responsibilities Provide technical phone support to HVAC and Ductless contractors regarding installation and servicing challenges on equipment sold by Ferguson. Travel to perform field visits as necessary for the resolution of issues after appropriate phone support has been applied. Instruct on how to proceed in repair or troubleshooting. Determine best methods to satisfy contractor and end users. Ensure customer / contractor represents product in an accurate and reputable manner. Evaluate customer / contractor installations through field visits. Act as a liaison between vendors and contractors / customers. Build and maintain working relationships with sales associates and customers. Conduct HVAC customer training at Ferguson, including individualized product and customer specific needs. Conduct HVAC training at the contractor's location as needed. Provide HVAC technical support and training to the inside and outside sales team in branches. Participate in continuing education and professional development as required. Participate in new product support and training as required. Support outside sales with customer visits as needed. Accurately document all conversations and field visits. Be responsible for accurate processing of vendor paperwork and claim entries, including warranty issues, labor reimbursements, and equipment concessions. Ensure credits are submitted to the appropriate Ferguson channel for writing of the credit. Qualifications 5+years HVAC field service and/or distributor field service experience required. Possess an exceptional understanding of field service skills as they relate to HVAC equipment installations and troubleshooting. Understanding HVAC field service tools and equipment and their use. Familiarity with residential and commercial unitary systems and ductless systems preferred. Excellent customer service skills Organizational skills The ability to communicate effectively, both orally and in writing Basic computer skills, including Microsoft Office tools Enthusiastic approach to customer service and the desire to train others. The ability to travel, sometimes overnight At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $4,766.67 - $7,625.00 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Overview PACE Supply is a leading distributor of plumbing, waterworks, and industrial supplies, committed to delivering exceptional products and service to our clients. We are seeking a dedicated Technical Support Specialist for our Water Meters Division to provide expert support and drive customer satisfaction in a dynamic, fast-paced environment. The Technical Support Specialist supports PACE's water meter and AMI/AMR product lines by providing technical expertise, training and customer support to utilities and contractors. This role ensures successful product implementation, troubleshooting and long-term system performance while serving as a key technical resource to our metering solutions business. Responsibilities Customer Support Excellence Promptly address inquiries, concerns, and technical issues related to division products and systems. Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships. Collaborate closely with clients to understand their unique needs and preferences. Collect and analyze customer feedback and survey responses to identify areas for improvement. Product Knowledge, Troubleshooting, and Training Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities. Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction. Stay updated on the latest division products, technologies, and industry trends to offer informed insights. Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage. Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information. Manufacture Liaison Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication. Collaborate with internal teams to ensure seamless coordination and resolution of customer issues. Cross-Functional Collaboration Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs. Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support. Documentation & Reporting: Maintain detailed records of customer interactions, technical issues, and solutions for future reference. Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution. Qualifications High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify. A minimum of 2 years in customer service management, particularly in metering technology. Demonstrated ability to build and maintain relationships. Flexible, creative, and able to work in a dynamic fast-paced work environment. Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company's products, programs, and new ideas. Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint. Excellent oral/written communication skills, including well-developed presentation skills. Preferred: Bachelor's degree in Business Administration, Marketing, related field or equivalent experience. Preferred: A minimum of 5 years' experience in AMI/AMR water metering technology. Preferred: Outstanding verbal and written communication and organization skills. Preferred: Self-motivated, able to work with minimal supervision. Preferred: Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively. PACE Supply is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. We also consider qualified applicants with criminal histories in accordance with employment regulations. Work Environment Pre-Employment Requirements As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements: Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements. Drug Test: A drug test will be administered to ensure a drug-free workplace. Work Environment Physical Requirements: The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck. Prolonged periods of standing or sitting at a desk and working on a computer. Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception. Environmental Conditions: The employee is frequently exposed to moving mechanical parts and outside weather conditions. Occasionally, the employee may be exposed to high, precarious places and vibration. The noise level in the work environment is usually moderate. Benefit Snapshot: PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more. Relocation Benefits NO Remote Availability IN MARKET REMOTE *Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at **************.

The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact * Provide frontline IT support for employees across Windows and mac OS environments. * Troubleshoot hardware, software, and network issues to ensure minimal downtime. * Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. * Maintain and optimize company systems such as Google Workspace, Slack, and security tools. * Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. * Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. * Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who * 3+ years of IT support or systems administration experience in a fast-paced tech environment. * Strong understanding of networking, endpoint management, and system security. * Proficiency with Google Workspace administration and modern collaboration tools. * Experience troubleshooting both hardware and software issues across multiple platforms. * Excellent communication and problem-solving skills with a proactive, customer-first mindset. * Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. * BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves * Experience with scripting or automation tools (Python, Bash, or PowerShell). * Familiarity with identity management systems like Okta or Azure AD. * Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. * Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid

Who is Osteoid? Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in twenty years of use by thousands of labs and dental practices, Osteoid's software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. ******************* About the Role We are looking for a Tier 2 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2026 and beyond. The Tier 2 Technical Support Representative will provide technical and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. **Only those located within the Raleigh-Durham, NC area will be considered for this role. ** What You'll Do ● Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution ● Follow up with customers within a timely manner to ensure accurate resolution for their technical issues ● Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool ● Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users. ● Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual. ● Take ownership of issues and show professionalism and control ● Provide an extraordinary customer service experience ● Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or trade shows) and through content creation. ● Maintain and support our Knowledge Bases, both external and internal Requirements Skills and Abilities Required ● Associates Degree (2-year colleges), or Bachelor's degree (4-year universities) ● 2+ years of experience in technical support or a related field ● Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization ● Strong understanding of operating systems (Windows, mac OS, Linux) and common software applications. ● Able to quickly learn new systems, processes, and procedures, and grasp technical concepts ● Must have a passion for learning and demonstrable intellectual curiosity ● Able to manage competing demands, multiple priorities, while remaining adaptable and flexible ● Strong Communication & Interpersonal Skills ● Leadership & Initiative ● Collaboration & Teamwork ● Analytical & Problem-Solving Proficiency ● Integrity & Enthusiastic Attitude ● Professional Demeanor Qualities We Look For ● Experience working with Medical Devices or Medical Software is a plus ● Proficient in medical and/or dental terminologies is a plus ● General technical knowledge and proficiency is a plus Benefits What We Offer ● Health, Dental, and Vision care for you and your family ● 401K savings plan with employer matching ● Generous PTO leave and paid holidays ● Casual work culture ● Gym Stipend ● Employee Assistance Plan ● Team bonding activities and more! Pay Range The expected pay range for this position is $56,160 - $58,240 per year DOE Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.

At SRC Holdings Corp., technology isn't just a support function-it's a force multiplier for an employee-owned, open-book culture where everyone is empowered to think and act like an owner. As an IT Support Specialist I, you'll play a vital role in keeping our technology ecosystem reliable, secure, and user-friendly so our teams can do their best work every day. This role is perfect for someone who enjoys hands-on troubleshooting, values great customer service, and wants to grow their technical skills in a collaborative, learning-focused environment. IT Support Specialist I - What You'll Do As part of our IT team, you'll support associates across the organization while helping to strengthen and improve our systems and processes. Support SRC's open-book management culture through collaboration, transparency, and service-oriented IT support Set up, configure, and maintain computers, peripherals, operating systems, and software for associates Provide timely technical support via the Help Desk, resolving hardware, software, and user-access issues Maintain and troubleshoot network connectivity, security systems, cameras, access control, and alarms Track, manage, and document company-wide hardware and software inventory Diagnose root causes of technical issues and implement reliable, long-term solutions Create user-friendly documentation and training materials to help associates confidently use technology What You Bring We're looking for a dependable problem-solver who enjoys helping others and takes pride in doing things the right way. Experience and Education Associate's degree in Computer Information Systems, PC/Network Administration, or a related field, or equivalent combination of education and relevant experience CompTIA A+ and/or Network+ certifications preferred Strong working knowledge of Windows operating systems and Microsoft 365 Solid understanding of networking fundamentals (DNS, IP addressing, subnetting, etc.) Familiarity with command-line tools and Windows troubleshooting utilities Experience with antivirus management, spam filtering, printers, and phone systems Skills Strong understanding of Microsoft environments and networking concepts Analytical, methodical approach to troubleshooting and problem-solving Clear, professional written and verbal communication skills Ability to prioritize work and manage time effectively Empathetic, patient, and service-oriented mindset Attention to detail with the ability to make smart, timely decisions Rewards For You: Vacation and holiday pay Quarterly bonus up to 20% 100% Tuition Reimbursement and growth opportunities Two lucrative wealth-building programs - 401(k) and Employee Stock Ownership Plan (ESOP) Affordable and comprehensive insurance Wellness programs and free mental health resources Employee-owners first, manufacturers second: SRC Holdings Corp. is an employee-owned remanufacturer directly servicing OEMs. Acknowledged as a Top 25 Best Small Company by Forbes, our employee-owners are leaders in custom remanufacturing, new assembly, supply chain management, and core and materials management. We foster an environment where energized and engaged entrepreneurs thrive. Our associates take pride in their reputation as businesspeople who understand how they make an impact. We believe the best way to operate is to educate everyone on how the business works, give them a voice in saying how the company is run and provide them a stake in the financial outcome. Location: Springfield, Missouri Position Type: Full time

Product Support Technician Success Profile *This role will be advertised as Technical support specialist but internally will be called Product support specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you! Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills. Compensation: $22 - $26 hourly rate Benefits include: Medical and Prescription Drug with a Company Vision Program Dental A generous PTO program Paid Parental Leave Gym Reimbursement Program and Company Paid Wellness Coach Online Virtual Care Company Paid Life Insurance for Employee, Spouse, Children Company Paid Long and Short-Term Disability Company Paid Employee Assistance Program Flexible Spending Account Education/Tuition Reimbursement Program 401(K) - Company Match 100% up to 4% Bereavement Leave Volunteer Time Off Program Holiday Pay Employee Water Program - Free Water Referral Bonus Daily Pay Onsite wellness coaching and physical therapy Responsibilities include: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Handle Tier 1 helpdesk escalations through a ticketing system Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Manage and monitor internal assets to ensure accurate inventory records Support administration of phone system Support audio and video equipment in conference rooms Write training manuals as needed Other duties may be added and/or assigned as needed Qualifications and Skills: Windows 10 and 11, Office 365 Active Directory maintenance and user support Window based device such as laptops, workstations, printers, scanners, etc. Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP and VPN File server knowledge Microsoft certifications a plus Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 2 years+ experience working in a Microsoft Windows environment

Product Support Technician Success Profile *This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you! Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills. Compensation: $22 - $26 hourly rate Benefits include: * Medical and Prescription Drug with a Company Vision Program * Dental * A generous PTO program * Paid Parental Leave * Gym Reimbursement Program and Company Paid Wellness Coach * Online Virtual Care * Company Paid Life Insurance for Employee, Spouse, Children * Company Paid Long and Short-Term Disability * Company Paid Employee Assistance Program * Flexible Spending Account * Education/Tuition Reimbursement Program * 401(K) - Company Match 100% up to 4% * Bereavement Leave * Volunteer Time Off Program * Holiday Pay * Employee Water Program - Free Water * Referral Bonus * Daily Pay * Onsite wellness coaching and physical therapy Responsibilities include: * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Handle Tier 1 helpdesk escalations through a ticketing system * Follow up on outstanding requests and ensure timely resolution * Create accounts and configure hardware as part of on-boarding process * Manage and monitor internal assets to ensure accurate inventory records * Support administration of phone system * Support audio and video equipment in conference rooms * Write training manuals as needed * Other duties may be added and/or assigned as needed Qualifications and Skills: * Windows 10 and 11, Office 365 * Active Directory maintenance and user support * Window based device such as laptops, workstations, printers, scanners, etc. * Mobile devices (iOS, Android) * Client PC connectivity - Ethernet, TCP/IP and VPN * File server knowledge * Microsoft certifications a plus * Strong customer service and troubleshooting skills * Ability to communicate technical information, both verbal and written, to a wide range of end-users * 2 years+ experience working in a Microsoft Windows environment

Purpose This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant's manufacturing efforts. The reliability and performance of that infrastructure directly impacts the success of the mill. The OTI Support Technician will provide front line infrastructure support. The role is an on-site position that focuses to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility. Key Responsibilities * Follow all health and safety policies and programs * Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components * Provide technical support of site operations technology infrastructure * Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness * As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required * Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components * Work with corporate IT staff and plant staff to support capital improvement projects as assigned * Perform other duties as assigned * Models company core values Required Qualifications * Five (5) years of experience in administration of Windows workstations and servers * Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience * Demonstrated safety focus * Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki) * Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment * Must be able to be on call for 24/7 manufacturing operations, including nights, weekends and holidays as required Preferred Qualifications * Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience * Experience interfacing with or supporting infrastructure needs of a process-control environment * Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software * PLC Programming Experience/Allen Bradley

Grow your career with Halton Company! We are seeking an IT Support Specialist at our Scottsville, KY facility. Located just 25 MINUTES FROM BOWLING GREEN! Halton provides medical, dental, and vision insurance at NO COST to our employees. The company also offers a competitive 401K program, profit sharing bonuses, paid holidays, paid time off during your first year, tuition assistance, and much more. At Halton Company, your wellbeing is our goal. Halton Company is a global technology leader in indoor air solutions. With personnel in over 35 countries, your career growth potential is endless. The Scottsville, KY location focuses on providing innovative and energy-efficient air handling solutions for the food service industry. Please visit ************** for more information. Summary: The IT Support Specialist will be responsible for primary support for infrastructure and end-user data, network, and communication systems. The IT Support Specialist will also assist the IT Director with system administration tasks. This position is primarily onsite at our Scottsville, KY location. Essential Duties and Responsibilities: Duties may include the following. Other duties may be assigned as deemed necessary to support quality goals and objectives. Consult with IT Director and other departments as required for incidents and projects Provide hands on local and remote support and troubleshooting Manage servers, workstations, and network equipment locally and remotely Procurement of hardware and software, management of licensing and purchases Monitor printer inventory and perform printer supply procurement Setup and management of PCs, iPads, iPhones, and other equipment MDM enrollment and management via Microsoft Intune Monitor hardware, software, and system performance metrics to prevent problems and identify areas of continuous improvement Manage SharePoint site creation and permissions management Update computer software, including upgrading hardware and systems Install and maintain Infrastructure cabling and terminations Support facility access control and surveillance systems Aid in Disaster Recovery and Incident Response Planning. Train end-users on hardware functionality and software programs Creation and management of system and user accounts and their respective permissions Respond to helpdesk system tickets and escalation to appropriate support level if needed Assist with maintenance of documentation of networks systems, process, and configurations Assist with management of file structure, access control, and security configurations Assist with Knowledgebase development Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience BS degree in Computer Science or a related field with at least 2 years of technical experience Or an AAS degree with at least 5 years technical experience in this field may be considered, along with related certifications or training Language Skills Ability to read and speak English Possess excellent written and oral communication skills appropriate to a workplace environment Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of basic algebra and geometry Other Skills Exceptional ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Exceptional ability to provide technical support and resolve queries. Ability to work various times including on call and weekends Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to determine IT needs and train end-users. Working knowledge of various IP protocols, communication standards, and terminology Proficient use of Microsoft Office applications, Windows Server, Linux. Knowledge of support expectations in accordance with ITIL standards CompTIA A+, Network+, MSCITP, or CCNP level training VOIP system configuration and application experience Proficient understanding of system configuration and security standards for desktop, network, and server systems Basic understanding of cabling and low-voltage electrical standards Demonstrate an ability to troubleshoot and provide support in a timely manner Able to perform tasks safely and maintain clean working environment Maintain professional and positive attitude Exhibit exceptional organizational skills and be a problem solver Work independently, completely, and accurately under deadlines Prioritize multiple assignments and tasks Certificates, Licenses, Registrations, Misc. IT-related certifications will be considered in lieu of education and/or experience criteria Page Break

Looking for candidates with bachelor's degree major in Computer Science, Computer Engineering, Mathematics or other STEM majors and 0 -2 years of work experience in IT in general for a long term consulting assignment with an international bank in NYC. There are at least 2 openings.

Job Responsibilities Help Desk Support and Management Provides timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals. Manages and supports Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM). Offers hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates. Diagnoses and resolves hardware, software, network, and printer issues. Assists with user account management in Active Directory, Office 365, and other enterprise systems. Document incidents, resolutions, and procedures in the ticketing system. Participate in an on-call for after-hours support. Collaborate with senior IT staff on projects, system upgrades, and process improvements. Maintain inventory of IT equipment and software licenses.

Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day. General Position Summary:We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel's business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company's computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department. What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT. Your Day to Day: Provide IT support to end users, resolving user requests and completing tasks in a timely manner. Manage Microsoft Office 365 Exchange. Assist/configure and install desktop (or laptop) applications as needed. Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets. Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades. Provide technical and administrative support for company phone systems, voicemail, and all related equipment. Manage company route accounting Mobile devices using Knox (MDM) software. Install/support and manage the company POS system including software, computers, and credit card terminals. Manage/support Company shipping department finger scanners and mobile devices. Install/support company TVs and Camera systems. Perform computer room operation on an IBM ISeries once a week and during vacation fill in. Maintain IT asset lists and maintenance logs. Assist in preparation of technical documentation; Provide user instructions. What We're Looking For: Bachelor's degree in computer science, Information Technology or other related field. Experience in an office environment, preferably in a manufacturing company Thorough understanding of Windows 7, 10, 11 operating systems. Demonstrate work experience configuring PC's, printers, networks, and related troubleshooting. Working Knowledge on configuring Routers. Effectively communicate with non-technical persons, both oral and written Ability to flex shifts where needed in addition to weekends as needed. Other Capabilities and Requirements: This role works in both an office and plant environment. Must be able to work in and around operating equipment in a manufacturing environment. Must be able to stand, walk, and sit for a combined 8 or more hours a day. Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally. Ability to work from/travel to remote locations as needed. The schedule is Monday through Friday with rotating every other Wednesday and Saturday. (Excluding vacation fill in). After hour on call approximately every 4 wks. Why Schwebel Baking Company? Schwebel's has a great, 100+ year legacy and is carving a path for an amazing future. Our mission is: Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years. Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering. We have a great benefit package including medical, dental, vision, retirement with company match.

The IT Support Specialist provides technical assistance to employees. The position responds to electronic and phone requests for assistance. The IT Support Specialist assists users by troubleshooting problems with computer hardware or software and installing network cabling and equipment. Position is located at our Corporate Headquarters in Freeburg, MO Duties and Responsibilities Learn and maintain knowledge of the Help Desk System used by Quaker Provide first line of support to end users through the IT Help Desk System Identify, investigate and resolve user problems with computer software and hardware Ensure an effective and efficient operation of Quaker's network equipment and systems Install network cabling and equipment in new and existing buildings Configure, test, update and repair computer and other office equipment such as printers, scanners, etc. Complete routine maintenance of Quaker's equipment and systems, backup systems, cleaning, monitoring computer equipment and adhere to network security processes Install workstations, printers and other equipment Connect all workstations to the network and relevant servers Install networking equipment and cabling Maintain stock of spare IT parts and consumables Prompt and regular attendance at an assigned work location. Interact and communicate with employees and customers in an appropriate manner. Availability on site to confer with staff members with whom the employee must interact on a regular basis. Communicate via email, prepare reports and work schedules. Review and analyze data and information from IT requests. Plan, prioritize and monitor IT maintenance activities. Complete assigned tasks/projects in a timely manner. Qualifications An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Proficient with Microsoft Office software: Excel, Word, Outlook In depth understanding of diverse computer systems and networks Basic Knowledge of internet security and data privacy principles Proficient ability to explain technical issues to employees with a technical or non-technical background Preferred Education and Experience An individual is expected to have the minimum level of education and/or related expertise listed here: High school diploma or a passed General Education Development test and a certificate proving competency in working with core information systems and data management Associates or Bachelor's Degree in Information Technology Prefer 2 Years Experience in Computer Networks and Systems Maintenance Other Duties and Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management at any time. Equal Employment Opportunity Statement Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law. Job Posted by ApplicantPro

The IT Support Specialist provides technical assistance to employees. The position responds to electronic and phone requests for assistance. The IT Support Specialist assists users by troubleshooting problems with computer hardware or software and installing network cabling and equipment. Position is located at our Corporate Headquarters in Freeburg, MO Duties and Responsibilities Learn and maintain knowledge of the Help Desk System used by Quaker Provide first line of support to end users through the IT Help Desk System Identify, investigate and resolve user problems with computer software and hardware Ensure an effective and efficient operation of Quaker's network equipment and systems Install network cabling and equipment in new and existing buildings Configure, test, update and repair computer and other office equipment such as printers, scanners, etc. Complete routine maintenance of Quaker's equipment and systems, backup systems, cleaning, monitoring computer equipment and adhere to network security processes Install workstations, printers and other equipment Connect all workstations to the network and relevant servers Install networking equipment and cabling Maintain stock of spare IT parts and consumables Prompt and regular attendance at an assigned work location. Interact and communicate with employees and customers in an appropriate manner. Availability on site to confer with staff members with whom the employee must interact on a regular basis. Communicate via email, prepare reports and work schedules. Review and analyze data and information from IT requests. Plan, prioritize and monitor IT maintenance activities. Complete assigned tasks/projects in a timely manner. Qualifications An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Proficient with Microsoft Office software: Excel, Word, Outlook In depth understanding of diverse computer systems and networks Basic Knowledge of internet security and data privacy principles Proficient ability to explain technical issues to employees with a technical or non-technical background Preferred Education and Experience An individual is expected to have the minimum level of education and/or related expertise listed here: High school diploma or a passed General Education Development test and a certificate proving competency in working with core information systems and data management Associates or Bachelor's Degree in Information Technology Prefer 2 Years Experience in Computer Networks and Systems Maintenance Other Duties and Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management at any time. Equal Employment Opportunity Statement Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.

The Sales & Technical Support Specialist serves as a key liaison between customers and the company, providing expert product guidance, technical troubleshooting, and sales support across multiple performance automotive categories. This position requires strong communication skills, a passion for performance, and the ability to deliver exceptional customer experiences in a fast-paced, dynamic environment. The Specialist will also represent the company at national trade shows, racing events, and motorsports gatherings, acting as a brand ambassador and technical resource. Responsibilities: Customer Support & Technical Expertise * Provide professional, knowledgeable, and responsive assistance to customers via phone, email, and digital platforms. * Troubleshoot product issues, diagnose root causes, and provide accurate technical guidance or escalation as needed. * Interpret technical data, installation instructions, and performance specifications to support both novice and professional customers. * Maintain a high level of product expertise across all categories, including Valve Train, Drivetrain, Fuel Injection & Electronics, Nitrous Oxide Systems, and Cylinder Heads (training provided). Sales Growth & Customer Engagement * Proactively identify sales opportunities through customer interactions, product inquiries, and technical consultations. * Recommend complementary or upgraded products to meet performance goals and increase sales conversion. * Support promotional campaigns, product launches, and marketing initiatives by providing customer feedback and insights. * Collaborate closely with the Sales and Marketing teams to optimize lead follow-up, customer retention, and upsell opportunities. Brand Representation & Industry Presence * Represent the company at major motorsports events, trade shows, and performance industry expos nationwide. * Provide live demonstrations, technical Q&A sessions, and hands-on product education to end users and industry professionals. * Travel occasionally (by car or airplane, including some weekends) to support events and strengthen the company's brand presence within the performance community. Communication & Documentation * Maintain accurate records of customer interactions, technical cases, and sales transactions within CRM and support systems. * Communicate customer feedback, product performance trends, and recurring issues to management and engineering teams. * Contribute to continuous improvement initiatives related to customer experience, documentation, and process efficiency. Qualifications & Experience: Required: * High school diploma or equivalent; associate or bachelor's degree preferred. * Clean driving record and valid driver's license. * Strong communication and interpersonal skills, with a customer-first mindset. * Proficiency with Microsoft Office applications (Word, Excel, Outlook) and ability to learn CRM or ERP systems. * Ability to manage multiple tasks in a fast-paced, call center-style environment. * Excellent problem-solving and organizational skills. Preferred: * Basic to advanced mechanical or automotive knowledge - hands-on experience with engines, tuning, or racing applications a plus. * Prior experience in automotive, motorsports, or performance parts sales or support. * Demonstrated success in technical sales, troubleshooting, or product support. * Enthusiasm for performance vehicles, racing, and aftermarket innovation.