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Technical Support Engineer jobs at Omnicell - 1603 jobs

  • Certificate Center Analyst

    Howden 4.0company rating

    Charlotte, NC jobs

    Role: Certificate Center Analyst Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Certificate Center Analyst is responsible for supporting the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accurate and timely delivery of Certificates of Insurance (COIs) and Auto ID cards, while coordinating with carriers and account teams to meet client expectations, service standards, and compliance requirements. What will you be doing? Certificates of Insurance (COIs) Review COI requests to determine requirements, delivery method, and client expectations. Obtain necessary carrier endorsements to support accurate COI issuance. Ensure timely delivery of COIs in line with compliance and service standards. Auto ID Cards Process Auto ID card requests based on fleet and/or vehicle-specific needs. Coordinate issuance with carriers and ensure proper documentation is maintained. Renewals Coordinate the issuance and delivery of renewal COIs and auto ID cards to clients. Track renewals to ensure deadlines are met and documentation is complete. Compliance and Recordkeeping Maintain accurate records of issued COIs and Auto ID cards for audit and compliance purposes. Support adherence to regulatory requirements and company policies in document issuance. Collaboration and Service Partner with account management teams to clarify requirements and resolve issues. Communicate with carriers as needed to secure endorsements and verify documentation. Key Skills & Competencies Organizational Skills: Ability to manage multiple COI and Auto ID requests with varying deadlines. Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements. Communication Skills: Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs. Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requirements for certificates of insurance and auto ID cards. Computer Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar). Problem-Solving: Ability to resolve discrepancies in requests or endorsements and escalate issues appropriately. Technical Skills: Proficiency in Microsoft Office and insurance systems (e.g., Epic, AMS360, or similar) to generate and track documentation. Qualifications Bachelor's degree in Business, Insurance, or related field; or equivalent work experience. 2+ years of insurance operations or document issuance experience. Familiarity with COI and Auto ID card requirements preferred. Proficiency in Microsoft Office and experience with insurance systems (Epic, AMS360, or similar). Demonstrated communication and customer service skills in a professional office environment. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
    $52k-79k yearly est. 3d ago
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  • HVAC Systems Specialist -- Facility Rebuild

    Ascentec Engineering, LLC 3.9company rating

    Dallas, OR jobs

    Ascentec Engineering is hiring an HVAC Systems Specialist to join our team in Dallas, Oregon. The selected candidate will lead the comprehensive evaluation, correction, and rebuild of an existing commercial HVAC system experiencing long-term performance issues. This role is a fixed-term (12-month), medical/dental/vision benefits eligible, full-time position embedded within the maintenance team and is responsible for diagnosing systemic failures, implementing corrective solutions, and establishing long-term reliability and maintainability of the building's heating and cooling systems. This position requires a senior-level HVAC professional capable of working independently, coordinating with external vendors, and providing technical leadership throughout the rebuild effort. This position is onsite (not remote/not hybrid) at our Dallas, Oregon facility and is not eligible for Visa sponsorship or transfer of Visa sponsorship. Primary Responsibilities: Conduct a full assessment of existing HVAC systems, including equipment, controls, ductwork, airflow, and distribution Identify root causes of heating, cooling, and comfort issues across the facility Develop and execute corrective action plans, including system repairs, upgrades, and replacements Lead HVAC rebuild and optimization efforts to improve reliability, performance, and efficiency Provide technical guidance and mentorship to maintenance personnel Coordinate and oversee external HVAC contractors and specialty vendors as required Support HVAC troubleshooting and repairs while maintaining focus on rebuild objectives Ensure all HVAC work complies with applicable codes, standards, and safety requirements Develop system documentation, including as-built drawings, operating procedures, and preventive maintenance plans Assist in establishing long-term maintenance strategies to sustain system performance beyond the 12-month contract term Required Qualifications: Minimum of eight years of experience in commercial HVAC systems Strong diagnostic and troubleshooting skills with complex HVAC systems Experience with HVAC controls, automation systems, and related components EPA Universal Certification Ability to read and interpret mechanical drawings, schematics, and control diagrams Strong organizational, communication, and documentation skills Ability to work independently and manage multiple priorities Preferred Qualifications: HVAC system design, retrofit, or commissioning experience Project management or lead technician experience Experience working within an in-house facilities or maintenance environment Familiarity with energy efficiency practices and load calculations OSHA safety training or equivalent Physical & Work Requirements: Ability to lift up to 50 pounds Ability to climb ladders, access rooftops, and work in mechanical spaces Ability to work in varying environmental conditions, including hot and cold environments On-site presence required The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. The employer retains the right to change or assign other duties to this position. Key Success Metrics: Improved and stable temperature control throughout the facility Significant reduction in HVAC-related service calls and emergency repairs Completion of system documentation and maintenance procedures Successful handoff of system knowledge to the maintenance team at contract completion Compensation/Benefits: $100,000 to $125,000 DOE Medical / Dental / Vision Paid time off / paid holidays Tools, PPE, and support resources provided Applicant must be able to pass a drug screen and criminal background check prior to employment. ITAR REQUIREMENTS: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Ascentec Engineering is an Equal Opportunity Employer; employment with Ascentec Engineering is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
    $100k-125k yearly 3d ago
  • Data Center Procurement Specialist

    Astreya 4.3company rating

    San Jose, CA jobs

    Key Responsibilities Identify, evaluate, and select suppliers based on quality, cost, delivery, and compliance criteria. Lead supplier prequalification, onboarding, NDA processing, and preliminary risk checks (financial, compliance, ESG). Maintain strong supplier relationships and act as a point of contact for escalations and issue resolution. Track ongoing supplier performance through SLAs, scorecards, and quarterly business reviews. Execute purchasing requests and convert them into purchase orders (POs). Negotiate pricing, terms, service levels, and commercial conditions to ensure optimal cost and value. Mitigate delivery delays, capacity constraints, and supply chain risks through proactive communication and supplier management. Partner with Legal to support NDAs, master service agreements, SoWs, and contract redlines. Conduct final compliance, ESG, and risk checks prior to contract award. Maintain accurate procurement documentation and audit-ready records. Monitor contract adherence, performance obligations, and renewal schedules. Gather requirements from internal stakeholders for data center commercial and edge project needs. Support RFP creation, documentation preparation, and evaluation criteria (technical + commercial). Issue RFPs to qualified suppliers, manage the bid process, track responses, and facilitate Q&A/clarification sessions. Conduct technical and commercial bid evaluations, comparisons, and scoring. Provide award recommendations and support final contract negotiations. Offer procurement updates, lead-time insights, market trends, and risk assessments to project teams. Maintain procurement/ERP systems, purchasing tools, supplier portals, and vendor databases. Track KPIs such as cost savings, lead times, supplier performance, and contract compliance. Prepare weekly reporting, dashboards, and procurement status updates. Identify opportunities to streamline sourcing workflows, improve processes, and optimize cost. Support documentation handoff, supplier transition into operations, and closure activities including lessons learned. Qualifications Bachelor's degree in supply chain, Business Administration, or related field (or equivalent experience). 2-5 years of experience in procurement, sourcing, or supply chain operations. Strong negotiation, communication, and analytical skills. Experience managing supplier relationships, purchase orders, and contract workflows. Proficiency in procurement/ERP systems and Microsoft Office or Google Workspace. Ability to manage multiple priorities in a fast-paced environment. Preferred Skills Experience supporting procurement for data center or technical infrastructure projects. Familiarity with global or multi-region suppliers. Knowledge of compliance frameworks (ESG, financial risk checks, supplier due diligence). Professional certifications (CPSM, CSCP, CPPB, or similar) are a plus.
    $61k-92k yearly est. 4d ago
  • Warehouse Support Specialist

    ASSA Abloy Group 4.2company rating

    Plano, TX jobs

    This role supports daily operational activities across warehouse functions and basic system-related tasks. The position focuses on the accurate handling, preparation, and tracking of physical products, along with light technical setup and asset coordination. What You'll Do Operational Support Handle receiving, storage, picking, packing, and shipping activities. Maintain organized inventory and accurate tracking records. Prepare products and components through kitting and light assembly. Process returns and support basic refurbishment tasks. Systems & Asset Support Prepare and configure hardware devices, including software installation. Assign and track hardware assets within internal platforms. Support basic system setup, activation, and updates. Maintain documentation related to inventory, assets, and configurations. Team & Process Support Work cross-functionally to ensure smooth daily operations. Provide routine status updates related to inventory and order flow. Assist with identifying and supporting process improvements. What We're Looking For Experience in warehouse, logistics, or operations support. Strong organizational skills with attention to detail. Comfort working with basic technical tools and software systems. Ability to manage multiple tasks in an onsite environment. Self-motivated team player with a problem-solving mindset. Nice to Have Experience with ERP or inventory management systems. Familiarity with CRM platforms. General comfort with IT systems and connected hardware.
    $38k-59k yearly est. 5d ago
  • Manager of Technical Support

    Red Coats 3.9company rating

    Bethesda, MD jobs

    The Manager of Technical Support is responsible for leading the customer-facing Technical Support team, which assists customers with programming, troubleshooting access issues, and resolving technical challenges. This team operates around the clock, 24/7/365. While this role's working hours will primarily follow a set schedule, they must ensure continuous team performance, address urgent concerns, and implement strategies for effective shift coverage and service excellence. This role requires an individual with strong leadership skills, a customer-first approach, and a deep understanding of technical problem-solving. The Manager ensures that customer inquiries are handled efficiently and professionally while driving continuous improvement in service delivery. Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294 Location: Bethesda, MD. In-office position. Travel: This role does not require travel. Salary Range: $85,000-105,000/year Responsibilities Team Leadership Manage and mentor a 24/7/365 team of technical support specialists, ensuring high-quality customer interactions. Customer Experience Management Ensure prompt and professional handling of customer inquiries via phone and email. Issue Resolution & Escalation Develop and maintain an escalation process for unresolved issues, coordinating with the Field Quality Assurance (FQA) team when necessary. Process Optimization Identify and implement best practices to efficiency, improving response times and resolution rates. Performance Monitoring/Data & Reporting Establish and track KPIs related to customer response times, issue resolution rates, and customer satisfaction. Establish and document quality control checklist for new installations to ensure proper setup across multiple software applications. Training and Development Conduct skills training to ensure all team members are up to date on technical knowledge and troubleshooting procedures. Technology & Tools Utilization Ensure the team effectively ultilizes service management and customer support platforms. Qualifications Education Bachelor's degree preferred or equivalent technical support experience. Experience 2-3 years of management experience in access control environment. Industry Knowledge: Access control, security systems, SaaS, or preferred technology-driven environments a plus. Proven ability to lead process improvement initiatives, particularly in a technical/customer service environment. Experience with a multi-layer ticketing systems for processing client requests. Experience with monitoring automation systems for alarm processing a plus. Interpersonal Skills Excellent written and verbal communication skills for effective collaboration across teams. Ability to work indepently and proactively to address challenges. Strong leadership and team management experience with a proven ability to collaborate across teams. Ability to schedule and manage staffing in 24/7/365 environment. Strong technical acumen. Deep understanding of access control systems and customer support platforms a plus. Exceptional communication and stakeholder management skills.
    $85k-105k yearly Auto-Apply 60d+ ago
  • OTI Support Technician (On-Site)

    Roseburg Forest Products 4.7company rating

    Weldon, NC jobs

    Purpose This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant's manufacturing efforts. The reliability and performance of that infrastructure directly impacts the success of the mill. The OTI Support Technician will provide front line infrastructure support. The role is an on-site position that focuses to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility. Key Responsibilities * Follow all health and safety policies and programs * Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components * Provide technical support of site operations technology infrastructure * Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness * As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required * Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components * Work with corporate IT staff and plant staff to support capital improvement projects as assigned * Perform other duties as assigned * Models company core values Required Qualifications * Five (5) years of experience in administration of Windows workstations and servers * Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience * Demonstrated safety focus * Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki) * Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment * Must be able to be on call for 24/7 manufacturing operations, including nights, weekends and holidays as required Preferred Qualifications * Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience * Experience interfacing with or supporting infrastructure needs of a process-control environment * Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software * PLC Programming Experience/Allen Bradley
    $44k-55k yearly est. 5d ago
  • Deployment Technical Support Manager

    Radar Industries 3.8company rating

    New York, NY jobs

    ABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue-everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB The Deployment Technical Support Manager leads Radar's Deployment Support function across two critical areas: overnight incident response and technical support during active deployments, and deployment readiness operations-ensuring equipment, systems, and vendors are prepared ahead of installs (including vendor kitting support, staging readiness, and pre-install validation). You will manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen. This role is accountable for SLA performance, support quality, deployment readiness KPIs, documentation/runbooks, and cross-functional execution across Deployment Ops, NOC/Systems, Engineering, Supply Chain/Logistics, and external integrators. Responsibilities: People Leadership Manage, coach, and develop a team supporting overnight deployments and deployment readiness. Own hiring, onboarding, training, and performance management. Plan coverage (overnight/weekends/holidays) aligned to install volume and SLAs. Support Operations Own queue health, prioritization, and consistent execution against SLAs. Set and track KPIs (response/resolution, reopen rate, repeat incidents, escalation quality). Run daily/weekly operating rhythms and quality audits (ticket hygiene, comms, handoffs). Deployment Readiness & Vendor Kitting Support Own readiness workflows to prevent install-day issues (checklists, gating steps, pre-install validation). Partner with vendors/ops/logistics to ensure kitting accuracy, completeness, configuration, and labeling. Lead exception handling for mis-kits, missing parts, config issues, and last-minute changes; drive prevention. Escalation & Incident Management Act as senior escalation point for high-severity or complex issues. Lead overnight incident response: triage - mitigate - communicate - escalate - handoff. Ensure disciplined tracking and closure with L2/L3 (Triage/NOC/Systems/Engineering) and post-incident follow-through. Process, Tooling & Documentation Maintain and improve runbooks, SOPs, readiness playbooks, and knowledge base. Identify trends and drive fixes (process changes, automation, tooling improvements) to reduce repeat incidents. Produce clear reporting for leadership on performance, readiness risks, and systemic issues. ABOUT YOU Required: 7+ years in IT support / technical operations / NOC / helpdesk, ideally supporting SaaS + hardware/IoT ecosystems. 3+ years people management experience (hiring, coaching, performance management) leading a technical support or operations team. Strong troubleshooting across hardware/software/networked systems; able to lead complex incident mitigation. Familiarity with Linux/Unix, SSH, networking, and command-line troubleshooting. Experience operating within SLAs and running structured incident response in a 24/7 environment. Proficiency with ticketing and support tools (Jira, Zendesk, ServiceNow) and remote support workflows. Strong communication skills-clear customer-ready updates, confident cross-functional leadership. Ability to manage ambiguity, competing priorities, and high-impact work during overnight and deployment-critical windows. Preferred: Experience with retail deployments, RFID, and/or distributed hardware fleets. Experience owning readiness workflows: kitting/staging, BOM validation, asset tracking, labeling, vendor QA, logistics handoffs. Experience building support operations: KPIs, QA programs, postmortems, runbooks, problem management, and automation. Vendor/integrator management experience in large-scale rollout programs. WHAT YOU'LL DO: In your first 30 days, you will: Learn Radar's product, deployment workflows, kitting/staging flows, and top support + readiness failure modes. Shadow overnight support and readiness processes; map dependencies, handoffs, and escalation paths. Baseline SLA performance and readiness metrics (kitting defects, missing/incorrect items, “install blocked” causes). In your first 60 days, you will: Take ownership of support ops and readiness execution (queue discipline, escalation quality, readiness gating). Implement improved kitting support workflows (checklists, defect categorization, exception handling, comms templates). Strengthen onboarding/training and close top documentation gaps across both support and kitting readiness. Establish recurring trend reviews with Ops, NOC/Systems, Engineering, and vendor partners. In your first 90 days, you will: Deliver measurable improvements: faster resolution times, improved SLA adherence, reduced reopens/repeats. Reduce kitting-related install disruptions via defect prevention + tighter vendor process controls. Publish a scaling plan (staffing, coverage, tooling, process roadmap) aligned to deployment ramp. At RADAR, your pay is one part of your total compensation package. This role is an exempt position at $120,000-$150,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.
    $120k-150k yearly Auto-Apply 5d ago
  • BIM and Technology Manager - Architectural Design Support

    HFW Companies 3.8company rating

    Atlanta, GA jobs

    Job Description BIM and Technology Manager - Architectural Design Support Join our partner firm, Macgregor Associates Architects (MAA), an Invision Studio, as a BIM and IT Manager overseeing and administering the utilization of technology-based tools and standards to support architectural staff. This role plays a key part in ensuring smooth project operations by coordinating and implementing internal organizational and client-directed BIM standards, managing the use of design technology for project delivery across all project phases, and assisting with development and deployment of technology-based tools for company use. You will use your technical expertise to support fellow studio members with a strong emphasis on implementing advanced digital workflows and initiatives. The ideal candidate is skilled in managing multiple priorities in a fast-paced, collaborative environment and possesses strong communication and interpersonal skills for interfacing with clients, consultants, and internal teams. The Perks! At Macgregor Associates Architects, we offer a comprehensive benefits package that includes paid time off, paid holidays, bereavement leave, fully paid maternity leave, and a 401(k) pension plan. Our coverage includes medical, life, long-term disability, and accidental death and dismemberment insurance. Employees also have access to a cafeteria plan with pre-tax options for medical and dependent care expenses. In addition, MAA provides professional registration support, performance-based bonuses, and flexible work hours. Company Overview MAA, an Invision Studio and proud member of the HFW Companies network of partner firms, is a leading architectural practice with a legacy of excellence dating back to 1987. Our portfolio includes over eight hundred million square feet of industrial projects in thirty-nine states. MAA has attained a reputation for excellence in the planning, design and delivery of light industrial projects including warehouses, distribution and direct fulfillment centers, data centers, and light manufacturing. MAA's clients represent many of the major corporations and developers in the United States. We have a strong history of customer retention based on project experience, talented people, proven value, and a track record of success. We maintain our reputation by delivering quality buildings that are sensibly and efficiently planned, well-constructed, and aesthetically pleasing. Our primary goal is that the resulting project exceeds their expectations and enhances our relationships with our clients, consultants, contractors and vendors. Our staff of professional architects and interior designers work with the latest Building Information Modeling (BIM) tools and practices to provide creative design and personalized hands-on service to all our clients. Our thoughtful approach to problem solving and the depth of our experience combine to make us uniquely qualified in the industry. Follow us on LinkedIn -> MAA Learn more about us on our company page -> MAA Essential Responsibilities: Assist in development and implementation of organizational BIM tools and documentation standards, including training design staff in their effective use. Facilitate efficient project delivery by organizing and applying office-wide and client-directed BIM standards for project teams. Utilize technical expertise to provide guidance to studio colleagues and assist quality review, with a particular focus on implementing advanced digital workflows and initiatives. Collaborate with MAA's BIM and Technology Director in overseeing and providing technological support to staff members. Lead project team meetings for multi-discipline BIM related tasks and attend VDC project meetings organized by construction teams. Provide seamless exchange of project information and deliverables through use of enhanced communication and collaborative skills with clients, consultants, and internal team members. Manage clash detection and other technology-based coordination activities for project design teams across multiple disciplines. Coordinate setup and maintenance of design projects on MAA's Autodesk Construction Cloud, including digital file creation, management of site permissions, and steering cloud-hosted model coordination activities across multiple disciplines. Support firm-wide initiatives and assist with special technology-based projects as needed. Support operational reliability of company technology assets through assisting on-site maintenance and troubleshooting activities. Provide superior Revit modeling and component building to assist project staff as needed. Qualifications: Bachelor's degree in architecture or equivalent. Minimum of 5 years of professional experience across all project phases. Self-motivated, flexible, and eager to grow into greater responsibilities over time. Professional architectural licensure is a plus. Proficiency in integrating design-based technology into project delivery workflows. Extensive expertise in Revit demonstrated across diverse project types, with advanced skills in component creation and project file management.
    $69k-103k yearly est. 16d ago
  • Technical Support Engineer

    Gleason 4.4company rating

    Dayton, OH jobs

    To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable services, training and extended warranty. Provide technical information, tools, and training documents in support of Gleason machines and services. Job Responsibilities: Prepare for and execute Pre-Acceptance Certification (PAC) Provide technical support and troubleshooting via email, training, telephone support, Gleason Connect, etc. to customers and FSEs for all billed/customer goodwill services and extended warranty. Act as main contact for Customer projects through Final Acceptance Certification (FAC) and Machine Down troubleshooting/ support. Provide quotes for all billable parts, services, customer training, service contracts. Provide technical materials and training to service engineers to enable them to provide effective support. Provide support to Quality and other internal groups concerning service issues. Promote and provide recommendations to customers about additional products/ services that are available to enhance or further their inspection capabilities. Work with service support to optimize service inventory by assisting with re-evaluating usage. Generate work instructions and provide training as directed. Perform business system transactions accurately and timely Act as back up to other department personnel for vacations. Complete additional projects/tasks as assigned by management Preferred Education/Training/Experience Bachelor of Science, Mechanical, Electrical, or Software/Computer Engineering with 3 plus years' experience in the technical service industry or an associate's degree in fields as noted above with 5 plus years' experience in the technical service industry
    $47k-56k yearly est. 9d ago
  • Technical Support Engineer - B2B

    Building Materials 4.6company rating

    Los Angeles, CA jobs

    This is an almost 40-year-old manufacturer of interior sliding door hardware With a high quality and reliable product line, this company is a leader in the supply of sliding door hardware with a global presence What is Being Offered: Flexible compensation, $90K-$110K salary Benefits 401K with match & PTO What The Position is About: Develop and maintain detailed technical drawings, SOPs, and quality assurance specifications to support new product launches and product updates Collaborate with engineering, production, and quality teams to ensure documentation reflects current processes, design intent, and compliance requirements Translate concepts and prototypes into detailed technical documentation to support manufacturing, testing, and certification Support prototype evaluations, incorporate feedback into design revisions, and contribute to design reviews with accurate documentation and visuals Develop and manage drawings for AutoCav system orders, oversee customer approvals, and submit final drawings to manufacturing Support AutoCav installation and service, including wiring, motor, and controller troubleshooting and provide remote technical support to customers and installers Review and approve supplier drawings and raw material documentation to ensure specifications are upheld Create and manage quality check procedures, document inspection results, and support continuous improvement initiatives Maintain accurate EPDM/CAD libraries and MOMs within ERP systems, and produce departmental product documentation for sign-off/reference Track and manage project progress, milestones, schedules, and costs using the company Gate System to secure approvals at each critical stage The Right Candidate Will Have: Experience in a mechanical/electrical engineering, CAD, or product development role within the manufacturing/building materials industry Wiring/electrical knowledge SolidWorks experience is preferred
    $90k-110k yearly 60d+ ago
  • Technical Support Engineer - Compressors

    Mitsubishi Electric Us, Inc. 4.4company rating

    Suwanee, GA jobs

    Job Description Reporting to the Sr. Manager, Compressor Sales, The Technical Support Engineer (Compressors) is responsible for providing remote and on-site assistance for the application of Mitsubishi Electric Compressors. This role requires a blend of strong understanding of technical HVAC principles, mechanics/electrical systems and a strong ability to successfully serve the customers' needs. The individual in this role will work closely with the sales team to provide expert knowledge, aid in the analysis of customer requirements, translate technical knowledge about Mitsubishi Electric Compressors, and foster the development of creating tailored solutions that will drive sales. Required Skills and Qualifications: Collaboration: Work closely with Sales, R&D Engineering, Quality and other departments for the support and development of tailored solutions, troubleshooting product cases, and collaborating on the technical solutions behind developing customer proposals. Technical Aptitude: Strong understanding of Compressor technology, Refrigeration and HVAC applications with the ability to provide expert advice on Compressor technical information to various audiences. Problem-Solving: Analytical troubleshooting ability to identify, diagnose and efficiently resolve technical issues and customer concerns, providing timely feedback to ensure customer satisfaction. Communication Skills: Excellent verbal and written communication, with the ability to explain technical information clearly to multiple audiences and the ability to collaborate with a multi-cultural team in different countries. Sales Acumen: Ability to isolate product opportunities, competitors' strengths/weaknesses, build relationships, and support the sales team in winning new business while maintaining excellence in customer service with existing customer relationships. Availability to travel domestically (customer sites and Industry related events) and abroad (Mitsubishi Compressor Plants). Product Knowledge: The ability to develop a familiarity with a wide range of compressor types and applications. The essential functions of the position include, but are not limited to the following: Provide technical support and guidance through each phase of the sales process - i.e. lead generation, conversion, deal closing and post-sales process. Participate in customer discovery calls, weekly meetings with factories and research needed for customer inquiries. Support Customer's compressor approval process (laboratory tests, simulations, start-up, etc). Provide field support and training by traveling to job sites to assist with product installation and hands-on training. Answer technical inquiries, document solutions, and ensure the efficient operation of Compressors through tasks like email consultation, product training, and managing escalations. Ensure a positive support experience for internal and external customers by developing strong relationships and building trust through an exemplary professional attitude and an inquisitive approach to understanding customers' needs. Maintain accurate tracking and documentation of customer requests, product issues, or new business proposals using SharePoint system to organize and prioritize needs while ensuring the highest standards of accuracy are met. Champion the use of Microsoft Office 365 applications across the business to replace “one-off” solutions and support process improvement. Maintain up-to-date knowledge of industry trends, the competitive landscape and current issues affecting compressors. Collaborate with global teams and serve as an ambassador for the sales team. QUALIFICATIONS: Degree in Mechanical Engineering (preferred), or related. Familiar with the following systems or applications: Microsoft Suite, including PowerPoint, Excel, SharePoint, OneNote, etc. Strong Customer Service orientation with a relentless pursuit of excellence. Ability to communicate effectively with peers, business users, and management. Ability to work with attention to detail in a rapidly changing environment. Creativity and ability to perform diagnostics, identify problems, communicate problem resolution and the ability to learn on the job. Ability to work independently and in a team-oriented environment. Team-player personality that demonstrates MEUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously. The pay range for this position at commencement of employment is expected to be between $72,800 and $100,100/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company's legal duty to furnish information. To view the EEO is The Law Poster and the supplement, please visit *********************************************************************************************************** To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit ************************************************************* Applicants with a disability who need assistance with the application process may contact Human Resources by email at *********************** or by calling ************. ABOUT MITSUBISHI ELECTRIC HVAC US In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company's legal duty to furnish information.
    $72.8k-100.1k yearly 22d ago
  • Technical Support Engineer

    Lytx 4.8company rating

    San Diego, CA jobs

    Why Lytx? We are seeking a highly motivated Technical Support Engineer to join our dynamic team! In this role, you will be responsible for providing exceptional support to our customers, resolving issues related to IoT devices, web applications, and API integrations. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively with internal teams to drive solutions. You'll Get to: * Provide top-notch technical support, resolving issues with IoT devices, web applications, or APIs. * Build and maintain product expertise to optimally tackle and resolve sophisticated technical problems. * Demonstrate curiosity and a problem-solving mentality to implement sustainable solutions. * Use scripting languages and query large datasets for analysis and manipulation. * Maintain a customer-centric approach, ensuring professional and empathetic support interactions. * Collaborate with client success, product, and development teams to share customer feedback and contribute to enhancements. * Take ownership of customer issues, ensuring timely problem resolution and customer satisfaction. * Create and update knowledge base articles for self-service resources. * Contribute to a positive team environment, sharing knowledge and resolving issues collaboratively. * Provide feedback to management on customer struggles, system deficiencies, and improvement opportunities. What You'll Need * Experience in technical support or a similar role, ideally supporting IoT devices, web applications, or APIs. * Strong troubleshooting and problem-solving skills for the timely resolution of complex technical issues. * Ability to communicate complex info in a simplified and concise manner; can communicate effectively with others, able to develop and modify communication strategies to deliver difficult or complex information. * Proficient in interpreting and analyzing log files, extracting insights, and troubleshooting using log analysis tools. * Skilled in scripting languages (e.g., SQL, Snowflake, Python, Shell) for data analysis and manipulation. * Understanding, and related experience supporting and testing, API standards and protocols, HTTP methods, JSON/XML data formats, webhooks, and proficiency in troubleshooting API-related issues. * Curiosity and bias for action. * A willingness to work flexible hours and participate in on-call rotations. * Familiarity with CRMs like JIRA, Zendesk, or Salesforce Benefits: * Medical, dental and vision insurance * Health Savings Account * Flexible Spending Accounts * Telehealth * 401(k) and 401(k) match * Life and AD&D insurance * Short-Term and Long-Term Disability * FTO or PTO * Employee Well-Being program * 11 paid holidays plus 1 inclusive holiday per year * Volunteer Time Off * Employee Referral program * Education Reimbursement Program * Employee Recognition and Appreciation program * Additional perk and voluntary benefit programs Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is: $33.41 - $42.55 Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways! Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ***********. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.
    $33.4-42.6 hourly Auto-Apply 13d ago
  • YourLiebherrCareer: Technical Support Engineer Trainee

    Liebherr 4.6company rating

    Newport News, VA jobs

    The Engineer Trainee will engage in learning and supporting various engineering functions, with a focus on the assembly, troubleshooting, and repair of mining trucks. This role offers hands-on experience in the engineering and technical aspects of the heavy machinery sector. The Engineer Trainee will collaborate with experienced engineers to assist in the construction and maintenance of mining trucks and contribute to solving mechanical and electrical challenges. *This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship. Responsibilities Assist senior engineers in the assembly and development of mining trucks, ensuring adherence to quality and safety standards. Participate in the assembly and construction of mining trucks, aiding in the installation of mechanical, electrical, and hydraulic components. Diagnose and troubleshoot mechanical, electrical, and hydraulic issues in mining trucks, providing effective solutions for repairs and improvements. Support the repair and maintenance of mining trucks, ensuring optimal functionality and compliance with industry standards. Collaborate with engineering teams to identify recurring issues and propose enhancements to improve performance and reliability. Collect, analyze, and interpret performance data from mining trucks, offering insights into operational efficiency and recommending corrective actions. Contribute to engineering projects related to mining truck design, testing, and modification, tracking milestones and ensuring timely completion. Participate in the testing of newly built or modified mining trucks to ensure they meet operational and safety requirements. Assist in creating and updating technical documentation, including repair manuals, design specifications, and maintenance logs. Stay informed on the latest technologies and best practices in mining truck engineering and maintenance through training and development programs. Work with cross-functional teams, including manufacturing, quality control, and maintenance, to ensure the successful delivery and upkeep of mining trucks. Document technical incidents and quality issues, contributing to continuous improvement efforts. Engage in training and cross-functional development programs to enhance skills and knowledge. Competencies Education and Experience: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field. Strong interest in heavy machinery, specifically mining trucks, and a willingness to learn. Basic understanding of mechanical and electrical systems in large-scale vehicles or machinery. Excellent problem-solving skills, with the ability to troubleshoot and repair mechanical, electrical, and hydraulic issues. Ability to work with engineering software and tools used for diagnostics, analysis, and repair. Strong communication and teamwork skills, with the ability to work collaboratively across departments. Good organizational skills, attention to detail, and the ability to follow technical specifications. Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software. Travel to customer and supplier sites domestically and internationally for 2-7 weeks in duration. Ability to obtain and maintain Local Mine induction and access. Ability to obtain and maintain Local Mine HSE certification. Ability to obtain and maintain a valid passport and driver's license. Our Offer An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary. Referral Bonus: Tier II Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden. Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information. One Passion. Many Opportunities. The company In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States. Location Liebherr Mining Equipment Newport News Co. 4100 Chestnut Avenue 23607 Newport News, VA United States (US) Contact Nicole Alden ************************* [Not translated in selected language]
    $73k-91k yearly est. Easy Apply 60d+ ago
  • Technical Support Engineer

    SPX Technologies 4.2company rating

    Elk Grove Village, IL jobs

    Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities. How you will make an Impact Genfare is a diverse team of unique individuals who all make an impact. The Technical Services Engineer at Genfare has a core function to manage technical inquiries, perform onsite system reviews of our fare collection solutions and supervise and participate in special projects. You will be responsible for software system installations, Level 3 troubleshooting and training client teams-including their IT, planning, operations and maintenance departments. You will collaborate with internal intra department teams to make sure that implementation projects are on schedule and ensure that all services are documented to the designated project and tracked to completion. You will supervise special project rollouts and make sure that financial goals for the company are met. A successful Technical Services Engineer will also identify and solve any gaps in current processes while on the job and then be able to leverage any changes that need to be made internally to resolve an issue. You will also document implementation of new products and monitor and train internal teams. In this role you are a client advocate and need to be able to communicate the voice of the client. This is a highly-visible, client-facing role. It will be critical to present yourself in a professional and courteous manner. You will need to ensure that a client's expectations are met, and are responsible for receiving the final sign-off from them before invoicing begins. The ideal candidate has exceptional presentation skills, thinks quickly on their feet and will represent Genfare with poise and professionalism. What you can expect in this role While each day brings new opportunities at SPX, your core responsibilities will be: Provide Level 2 and Level 3 Technical Support on software and hardware issues. Serve as a product expert, being able to solve complex product and system issues. Provide expert product knowledge across our product lines. Troubleshoot fare collection systems and networks over the phone and at client sites. Utilize Jira, SAP or other tools to view requests for scheduling. Provide product training. Understand customer goals. Identify consequences of various solutions. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring they are met. Solicit and analyse customer feedback for product performance and value. Handle customer issues promptly and escalate issues as necessary. Provide clients with an overview of installation activities and assist them with training and support. Configure and test fare collection systems and networks. Review technical specifications. Assist in the development of sales and marketing information. Complete special projects as directed by management. Some travel may be required for Technical Support activities (~ 10%). Training activities will require more travel (~15%). What We Are Looking For We each bring something to the table, and we are looking for someone who has: Related Experience BA/BS degree in Engineering or related field 5+ years of experience, preferably in fare collection or a related industry Working experience with Windows based software support Experience with networking Good communication skills and ability to train customers on troubleshooting and diagnosing hardware issues Strong skills in debugging, problem solving and documenting technical analysis Knowledge of Jira, Salesforce and Microsoft Office Suite AWS certification and experience in AWS applications support Expertise in Embedded C, SSIS, DB2 and SQL server Experience in VMWare, Azure or Hyper-V is a plus Experience in Mobile App support on Android and iOS is a plus Experience in Linux, UNIX Shell Scripting, Java, HTML, XML and CSS is a plus Preferred Knowledge, Skills, and Abilities Excellent written and verbal communication skills A common sense understanding to carry out instructions provided in written, oral or diagram form Attention to detail and accuracy Adaptability and flexibility Analytical skills Mechanical aptitude and ability to work collaboratively with engineering team Strong negotiation skills and ability to work with people at all levels inside and outside the organization Ability to write reports, business correspondence and procedures, along with being able to effectively present information to managers, clients, customers and the general public Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists Ability to: Build customer loyalty Improve work standards Provide continuous improvement Initiate action Adapt Contribute to team success Manage work (including time management) Communicate effectively Cross-sell and make recommendations to improve client solutions How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
    $59k-83k yearly est. 60d+ ago
  • IT Support Engineer

    Riviana Foods 4.7company rating

    Memphis, TN jobs

    Riviana Foods Inc. is a world class leader in the rice sector and is America's largest processor, marketer, and distributor of branded and private label rice products. Riviana brands are well known for their quality and excellence. Key brands include Adolphus , Blue Ribbon , Colusa Rose , Carolina , Comet , Gourmet House , Mahatma , Minute , River , RiceSelect , Sello Rojo , Success and Water Maid . Riviana Foods is a wholly owned subsidiary of Ebro Foods, S.A., a multinational food group operating in the rice, pasta and sauces sectors. Based in Spain, Ebro Foods has commercial and/or industrial presence in more than 25 countries in Europe, North America, Asia and Africa, through its extensive network of subsidiaries and brands. Our global reach is an important factor in Riviana's success. As a wholly-owned subsidiary of Ebro Foods, S.A., the world leader in rice sector, we take a world view of the rice business and draw upon the global resources of our parent company. IT Support Engineer - the primary focus of this role is To provide technical support for PC hardware, software, user support, network devices and connections, Microsoft platforms and cybersecurity best practices. PRINCIPAL RESPONSIBILITIES - Respond to users work requests using Riviana Helpdesk ticketing system in resolving PC and network problems Image, configure and distribute new PC's and servers as needed Maintain system security through OS software upgrades/patches/system settings on all PC's and servers utilizing Ebro Foods Corporate security suites Maintain user settings/active directory user and PC accounts for proper authorization to system resources Assist infrastructure team in managing/deploying/maintaining Windows Servers, VMware environment, Office 365/Teams, Cisco phones, Application support Assist with installing/troubleshooting access control systems and security cameras Help research and evaluate new hardware and software products Work with vendors to resolve problems with PC's and servers Assist in managing/configuring/replacing RF handheld and forklift mobile devices in facility Must be willing to occasionally travel to Riviana locations within 2hrs of Memphis facility Provide occasional first tier after hours support to Memphis facility Education Bachelor' degree or Microsoft Certified Engineer (MSCE) or equivalent is beneficial but not required Work Experience 2 years - TCP/IP PC Networking 2 years - Technical PC and Help Desk support 2 years - Active Directory support and structure knowledge 2 years - Basic Server support (hardware/OS) 2 years - Basic application level support (Office, Adobe) Certificates and / or licenses COMP TA A+/N+ certification Skills and Abilities Good troubleshooting techniques and communication skills (oral and written) required Must be able and willing to follow directions Ability to work independently if necessary General network knowledge (cable tracing, vlan knowledge Security Camera and door control systems knowledge Equipment Used: Microsoft Windows 7,10,11/Server Office 365/Teams Sharepoint AXIS camera systems SOTI Mobile Dell Servers VMWare Iphone/Android mobile devices Working Conditions: Ability to lift up to 50lbs, reasonable daily walking distance, comfortable working in cold/hot environments due to equipment locations Company IT support / coverage (between IT team members) is 7:00 AM to 5:00 PM, with occasional after hours support Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. An Equal Opportunity Employer - M/F/D/V
    $52k-72k yearly est. 60d ago
  • Field Support Engineer

    Chroma Systems Solutions 3.5company rating

    Milpitas, CA jobs

    JOB TITLE: Field Support Engineer DEPARTMENT: Service Support REPORTS TO: Field Support Manager EMPLOYEE TYPE: Full-Time SALARY: is commensurate with relevant and previous experience GENERAL JOB DESCRIPTION Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations Provide pre-sales technical support to articulate product functionality and features Maintain Product Demo room with operational equipment. Conduct product demos / training at Chroma, Customer facilities or online. Resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. Ability to travel domestically and/or internationally up to 60% Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue Diligent in solving and following up on customer issues Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software Continuous review of process for improvements Effective time management QUALIFICATIONS Minimum two years of formal technical school in electricity/electronics AND Five years or more experience in use of AC power electronics / Battery Test Solutions OR Four-year degree in Electronic Technology or Electrical Engineering Capacity to work under tight or shifting deadlines and adhere to procedures Solid electrical knowledge to be able to understand industry requirements Logical approach to problem solving Professional level verbal and written communication skills Proficient in MS Office Ability to work out of a home office Field Service experience in a technical discipline is a plus Must be a U.S. Citizen, or a Permanent Resident for ITAR Regulations Knowledge of PowerPro or Battery Pro software is a plus Knowledge of LabVIEW environment is a plus SUPERVISORY RESPONSIBILITIES This is a non-supervisory position PHYSICAL DEMANDS General office skills and dexterity are required. Must be able to lift 30 pounds. COMPANY BENEFITS Vacation, sick, bereavement time, etc. Medical, dental, and vision plans for employees and dependents Life insurance, AD&D, long term disability, and employee wellness programs 401(k) retirement accounts with immediate vesting of company contributions w/ match Profit sharing programs WORKING CONDITIONS Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.
    $86k-134k yearly est. 10d ago
  • Server Administrator

    Bluestone 4.1company rating

    Hoffman Estates, IL jobs

    Work for an elite, global Manufacturer dedicated to excellence and has been on the forefront of technology. blue Stone has been retained by this global Manufacturer in their search for a Server Administrator. Job Description The Server Administrator is responsible for the installation, configuration and maintenance of the organization's Windows Server operating systems and all related systems software. The Server Administrator analyzes and resolves problems associated with server hardware/software and applications software and ensures scalability and appropriate integration with other systems. The Server Administrator develops, tests, implements, and maintains Windows Server and desktop images for deployment via SCCM. The Server Administrator develops, tests, implements, and maintains application deployment packages for Windows apps (server and desktop). The Server Administrator Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Qualifications 5 + years' experience in a technical support position in a large client/server environment Enterprise experience with Windows Server Platform: 2003 and 2008 required; 2012 experience highly desirable Expert level proficiency with MS Windows 2003, 2008, Group Policy, and Active Directory Understanding of virtualization technologies (VMWare) Scripting skills (WMI, Powershell, VBScript, ADSI, DOS shell) Networking protocols (HTTP/S, FTP, TCP/IP, DNS, DHCP, etc.) PREFERRED QUALIFICATIONS: Bachelor's degree in Business Administration, Management Information Systems, or Computer Science preferred. Additional Information Work with blue Stone, one of the leading IT Staffing and Consulting firms in the United States. Please contact Greg Cole, Search Consultant, at greg.cole @bluestonestaffing.com
    $54k-90k yearly est. 1d ago
  • Field Support Engineer

    Chroma Systems Solutions, Inc. 3.5company rating

    Milpitas, CA jobs

    About the Organization Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. Description JOB TITLE: Field Support Engineer DEPARTMENT: Service Support REPORTS TO: Field Support Manager EMPLOYEE TYPE: Full-Time LOCATION: 336 Los Coches St., Milpitas, CA 95035 SALARY: is commensurate with relevant and previous experience GENERAL JOB DESCRIPTION Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES * Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations * Provide pre-sales technical support to articulate product functionality and features * Maintain Product Demo room with operational equipment. * Conduct product demos / training at Chroma, Customer facilities or online. * Resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. * Ability to travel domestically and/or internationally up to 60% * Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue * Diligent in solving and following up on customer issues * Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software * Continuous review of process for improvements * Effective time management QUALIFICATIONS * Minimum two years of formal technical school in electricity/electronics AND * Five years or more experience in use of AC power electronics / Battery Test Solutions OR * Four-year degree in Electronic Technology or Electrical Engineering * Capacity to work under tight or shifting deadlines and adhere to procedures * Solid electrical knowledge to be able to understand industry requirements * Logical approach to problem solving * Professional level verbal and written communication skills * Proficient in MS Office * Ability to work out of a home office * Field Service experience in a technical discipline is a plus * Must be a U.S. Citizen, or a Permanent Resident for ITAR Regulations * Knowledge of PowerPro or Battery Pro software is a plus * Knowledge of LabVIEW environment is a plus SUPERVISORY RESPONSIBILITIES This is a non-supervisory position PHYSICAL DEMANDS General office skills and dexterity are required. Must be able to lift 30 pounds. COMPANY BENEFITS * Vacation, sick, bereavement time, etc. * Medical, dental, and vision plans for employees and dependents * Life insurance, AD&D, long term disability, and employee wellness programs * 401(k) retirement accounts with immediate vesting of company contributions w/ match * Profit sharing programs WORKING CONDITIONS Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Pay Range $75,000 - $90,000 Tags onsite calibrations, repairs, troubleshoot, electrical engineering, power measurement Location Milpitas
    $75k-90k yearly 11d ago
  • Network and IT Support Engineer

    Lynk 3.9company rating

    Chantilly, VA jobs

    Global Lynk Global is the inventor of satellite direct to device or D2D technology and has the world's only commercial license from the FCC to operate a commercial D2D system. Today, Lynk allows mobile network operators' subscribers to send and receive text messages to and from space via standard unmodified, mobile devices. Lynk's service has been tested and proven on all seven continents, has regulatory approvals in more than 30 countries and is currently being deployed commercially based on more than 40 MNO commercial service contracts covering approximately 50 countries. Our technology will enable all 8 billion people on the planet to stay connected with the existing standard phone in their pocket. Everywhere. No matter what. By joining Lynk, you will have the opportunity to directly touch the lives of billions. Your mission will be to bring mobile broadband to billions, pull hundreds of millions out of poverty, and save countless lives. Job Summary The Network & IT Support Engineer will be responsible for designing, implementing, and maintaining our organization's computer network infrastructure to ensure it is reliable, fast, and secure. This includes working with Users and configuring hardware, creating security measures, troubleshooting complex issues, and collaborating with other teams on infrastructure and security improvements. The role requires strong analytical, problem-solving, and communication skills, as well as experience with hardware like computers/laptops, routers and firewalls, network protocols, and automation tools. Duties & Responsibilities Serve as the primary point of contact for end user technical issues Provision hardware including laptops, printers, telephones and other equipment Install, configure, and maintain a variety of software application and operating systems Diagnose and repair hardware, network and software issues Maintain wireless and wired networks Administer Active Directory, Group Policy, Office 365, ESET and other systems Document IT processes and maintain asset inventory Procure hardware and software Provide end user training Qualifications 2-4 years of experience of providing end user technical support Hands on experience with Window 10 and Mac OSX operation systems Experience managing users and groups with Active Directory and Office 365 Experience using MDMs like ManageEngine, Intune or others Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) Fundamental understanding of the TCP/IP, DHCP, DNS and wireless technologies Demonstrated ability to troubleshoot and solve problems logically Self-motivated and able to work with limited supervision Excellent customer service and communication skills Exposure to Window Server 2012/2016 CompTia A+ certificate or equivalent experience Bonus Exposure to Cisco and/or Ubiquiti Networks Familiarity with AWS Experience with PowerShell and scripting Desire to branch out in related fields (security, AWS, development) Previous startup experience would be a huge plus ITAR Requirements: To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following: (i) a U.S. citizen or national, (ii) a lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158. Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State. For more information, please refer to the ITAR guidelines. Learn about ITAR here. Job Location Chantilly, VA.
    $68k-101k yearly est. Auto-Apply 49d ago
  • IT Systems Engineer

    Polaris 4.5company rating

    Plymouth, MN jobs

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: The IT Systems Engineer is a key contributor to the stability, performance, and security of the organization's core infrastructure - including server, storage, virtualization, and identity systems. This role leads the design, administration, and ongoing enhancement of these foundational environments to ensure high availability and optimal performance. The engineer also partners closely with product and operational teams to deliver expert technical guidance, resolve complex issues, and support cross-functional initiatives that advance business objectives. ESSENTIAL DUTIES & RESPONSIBILITIES: Administer and continuously optimize datacenter and branch office server, virtualization, and storage infrastructures to ensure scalability, reliability, and cost-efficiency. Lead capacity planning, performance tuning, and lifecycle management of infrastructure components across hybrid environments (on-premises and cloud). Architect and implement infrastructure enhancements aligned with business goals, security standards, and emerging technologies. Evaluate and recommend new tools, platforms, and methodologies to improve operational efficiency and system resilience. Configure new and existing technology solutions following industry best practices, with a strong emphasis on automation, Infrastructure as Code (IaC), and repeatable deployment processes. Lead technical aspects of infrastructure projects, including scoping, risk assessment, resource allocation, and stakeholder communication. Collaborate with cross-functional teams to ensure alignment and project deadlines. Adhere to and promote existing ITIL processes and standard procedures. Define and document operational standards, runbooks, and escalation procedures for Level 1-3 support teams. Stay current with new and evolving technologies via formal training and self-directed education. Share insights and innovations with the broader team to foster a learning-oriented environment. Lead post-incident reviews and contribute to root cause analysis and preventive measures. Participate in a rotating 24x7 on-call schedule, providing expert-level support and rapid incident resolution across global infrastructure. SKILLS, KNOWLEDGE & EDUCATION: Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related technical field; equivalent practical experience will be considered. Minimum 3 years of experience administering or supporting Microsoft Windows Server in enterprise environments, with deep expertise in Active Directory, DNS, DHCP, File Services, Group Policy, and troubleshooting across both physical and virtual infrastructures. Minimum 3 years of experience administering or supporting VMWare environments on enterprise-grade physical hardware, including installation, configuration, and maintenance of rack-mounted and blade servers (e.g., Cisco UCS, HPE BladeSystem). Minimum 1 year of experience administering or supporting Microsoft Entra, including user and role management, app registrations, SSO (SAML/OIDC), certificates/secrets, and Entra Connect. Advanced PowerShell scripting skills for automation, reporting, and system management. Experience working with Storage Area Network (SAN) technologies, including configuration and management of iSCSI and/or Fibre Channel protocols. Experience with backup and disaster recovery solutions in virtualized environments (e.g., Rubrik, Commvault, Veeam). Strong understanding of networking concepts, including IP addressing and subnetting, routing protocols, DNS resolution, and secure communication protocols such as SSL/TLS. Strong understanding of ITIL processes, including incident, change, and problem management. Strong communication and collaboration skills, with the ability to lead technical discussions and mentor junior staff. Proven ability to troubleshoot complex infrastructure issues, perform root cause analysis, and implement long-term solutions. Preferred Qualifications Experience with Microsoft Azure infrastructure, including subscriptions, management groups, virtual networks, NSGs, load balancers, and ExpressRoute gateways. Experience with hybrid cloud environments and integration of VMware with public cloud platforms (e.g., Azure VMware Solution, VMware Cloud on AWS). Experience with Linux operating systems such as Red Hat Enterprise Linux or Ubuntu, including system configuration, package management, and basic shell scripting. Experience with Infrastructure as Code (IaC) and configuration management tools (e.g., Ansible, Puppet, Chef, Terraform). Technical certifications with Microsoft, Redhat, Nutanix, and/or VMWare. The starting pay range for Minnesota is $78,000 to $97,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range. #LI-RAO To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing. We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today! At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment. About Polaris As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER , RZR and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. *************** EEO Statement Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at ************ or ****************************** . To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) .
    $78k-97k yearly Auto-Apply 60d+ ago

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