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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $96,222 | $46.26 |
| 2 | Washington, DC | $94,797 | $45.58 |
| 3 | Newark, NJ | $90,440 | $43.48 |
| 4 | Manchester, CT | $78,517 | $37.75 |
| 5 | Cranberry, PA | $78,364 | $37.67 |
| 6 | Baltimore, MD | $71,919 | $34.58 |
| 7 | Chicago, IL | $70,439 | $33.86 |
| 8 | Detroit, MI | $69,407 | $33.37 |
| 9 | Columbus, OH | $63,024 | $30.30 |
| 10 | Richmond, VA | $60,907 | $29.28 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $110,464 | $53 | - |
| 2 | Senior Client Service Specialist | $96,043 | $46 | - |
| 3 | Senior Technical Service Specialist | $82,490 | $40 | - |
| 4 | Senior Service Specialist | $80,290 | $39 | - |
| 5 | Information Service Specialist | $79,420 | $38 | - |
| 6 | Transactional Specialist | $78,595 | $38 | - |
| 7 | Service Consultant | $70,461 | $34 | - |
| 8 | Customer Service Senior Associate | $70,405 | $34 | - |
| 9 | Processing Specialist | $70,049 | $34 | - |
| 10 | Service Officer | $65,294 | $31 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Pinnacle Systems | $82,358 | $40 | - |
| 2 | Schneider Electric Industrial Services | $75,791 | $36 | 5 |
| 3 | Modular Mining | $75,467 | $36 | - |
| 4 | Fidelity Technologies | $67,362 | $32 | - |
| 5 | Advanced Technology Services | $60,661 | $29 | 1 |
| 6 | Calypso Medical | $57,356 | $28 | - |
| 7 | Accuray | $56,687 | $27 | - |
| 8 | CareFusion Manufacturing LLC | $55,567 | $27 | - |
| 9 | Super Systems | $55,329 | $27 | - |
| 10 | OmniVision Technologies | $54,854 | $26 | - |
| 11 | VIA Technologies, Inc. | $53,331 | $26 | - |
| 12 | US Technologies | $53,090 | $26 | - |
| 13 | IDEAL Technology | $49,796 | $24 | - |
| 14 | ARRIS | $48,034 | $23 | - |
| 15 | Hurco Companies | $45,424 | $22 | - |
| 16 | Image Sensing Systems | $44,801 | $22 | - |
| 17 | TotusRx | $44,331 | $21 | - |
| 18 | Groove Health | $44,326 | $21 | - |
| 19 | SMRxT | $44,305 | $21 | - |
| 20 | Gerber Scientific Products | $36,301 | $17 | - |