On Lok jobs - 62 jobs

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under supervision of Program Manager or designee, the Administrative Assistant II is responsible for achieving specified administrative objectives and performing a broad range of administrative and clerical duties. DUTIES / RESPONSIBILITIES: * Assists the Program Manager with administrative and clerical support. * Carry out administrative duties such as filing, typing, copying, binding, scanning etc. * Maintains and updates team calendar via Outlook and/or hard copy calendar to meet targeted dates (i.e. specific training, new intakes tracking). * Acts as a liaison with other departments and outside agencies as instructed. Handles sensitive and non-routine information in a confidential manner. * Prepares and receives internal/external correspondences. * Maintains and updates database, files, and record systems. Retrieves information from files when needed. * Researches and prepares for meetings, presentations, reports, and take accurate minutes of meetings. * Supports the center with payroll entry as needed. * Assists with maintaining supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies; verifying receipt of supplies as needed. * Assists with covering reception, telephone, mail distribution, and appointment scheduling as needed. * May assist with the development of Administrative Assistant I's by providing information, education, educational opportunities and experiential growth opportunities. * All other reasonably related jobs as assigned. QUALIFICATIONS (knowledge, skills, abilities): * Three years of administrative support experience preferred. * Two years of college preferred. * Proficiency in general office equipment. * Proficient in MS Office Suite. * Strong organizational skills and ability to multitask. * Strong verbal and written communication skills. * Must work well in a fast paced environment. * Ability to work both independently and with a team. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

Hybrid: Applicants must be a California resident as of their first day of employment. PRINCIPLE RESPONSIBILITIES: The Medicare Field Sales Agent is responsible for compliantly achieving established monthly, quarterly, and annual Medicare Advantage (D-SNP) new enrollment and retention goals. Consistently enrolling self-generated, Partner generated, and company generated Medicaid conversion and marketing leads is essential to this role's success. The agent must work in collaboration with their team members and other Alameda Alliance for Health (AAH) department personnel to develop and execute an effective growth and retention strategy. A key part of that strategy will require them to work effectively and leverage relationships with providers, community organizations, and other influencers. Their engagement will take the form of participation in or sponsorship of local community events, individual provider co-marketing programs and targeted member outreach activities in conjunction with community partners. Medicare Field Sales Agent will report to the Manager of Medicare Sales and Retention. The incumbent will be assigned specific responsibilities as determined by their manager based on opportunities identified related to product offerings, geographic or other market segmentation criteria. The agent will be expected to generate new enrollments and achieve established retention targets through consistent and thoughtful member and prospect engagement activities. The agent must consistently complete proven "best practice" based activities to develop and manage their territories and/or assignments and provide regular status reporting at predetermined intervals via the sales departments established activity and performance tracking system. The agent will be expected to comply with all CMS, DMHC, and DHCS guidelines and quickly report any potential issues to their manager or Chief Compliance Officer. Principle responsibilities include: * Expected to achieve all established enrollment and retention objectives. * Putting the member or prospective members needs first and assisting them in their efforts to enroll with AAH via whatever channel best meets their needs, i.e. face-to-face, online, group setting, telephonic. * Responsible for professionally representing AAH Medicare D-SNP programs in the market to all members, prospects, providers, and partners. * Assisting prospective members in their efforts to understand AAH's products, services, mission, and unique value proposition. * Work with internal staff, providers and community partners to create or participate in programs to engage, educate, and enroll existing AAH Dual Eligible Medi-Cal members. * Provide staffing and support for member retention activities organized by the sales department or any of the Alliance's other departments. * Consistently evaluate their activities in relationship to established sales and marketing CMS and compliance guidelines. * Program requirements, including validation of data and internal controls. * Provide market-level feedback to their sales and marketing leaders related to the competitive landscape. * Understand how to use all core sales systems, i.e. lead and sales funnel management, weekly reporting, expense management, etc. * Work collaboratively and respectfully with all team members, company staff, partners, and providers. * Expected to practice good time and territory management behaviors, to ensure maximum performance. * Maturity to work independently. * Ability to work effectively and efficiently in a deadline-driven environment. * Adheres to all company policies and procedures relative to employment and job responsibilities. * Other duties as assigned. ESSENTIAL FUNCTIONS OF THE JOB: * Contacts: Manage the enrollment application process for all new members as established by Sales Leadership, CMS, and the Compliance Department. Work closely with Broker Agencies to recruit, train, and motivate them to enroll members, if applicable. * Conflict resolution: When member or prospect issues arise, respectfully capture the available information and quickly relay it to appropriate AAH department and personnel. * Member Communications: Provide feedback and collaborate with the appropriate department related to current materials or share insights or information on any changes that could improve the member's experience. * Computer: Utilize the existing systems provided by the organization to capture, track and report on all activities or information needed to ensure we continue to improve the experience of AAH members, partners, providers, and the community. * Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls. * Assumes responsibility and exercises good judgement in making decisions within the scope of authority of the position. * Be proficient in understanding Centers for Medicare and Medicaid Services (CMS) and DHCS/DMHC guidelines, as it relates to sales activities. * Provides support to the Project Management Office (PMO) and various enterprise-wide activities based on availability. * Organizes and facilitates sales project-related meetings, as necessary. * Works effectively independently as well as part of a team and supports team decisions. * Adapts to changes in requirements/priorities for daily and specialized tasks. * Produces accurate and precise work, detects discrepancies, and resolves discrepancies all while meeting deadlines. PHYSICAL REQUIREMENTS: * Constant and close visual work at a desk or a computer. * Constant sitting and working at a desk. * Constant data entry using a keyboard and/or mouse. * Frequent use of a telephone headset. * Constant verbal and written communication with staff and other business associates by telephone, correspondence, or in person. * Frequent lifting of folders and other objects weighing between 0 and 30 lbs. * Frequent walking and standing. * Occasional driving of automobiles to provider offices Number of Employees Directly Supervised: 0 Number of Employees Indirectly Supervised: 0 MINIMUM QUALIFICATIONS: EDUCATION OR TRAINING EQUIVALENT TO: * High school graduate or equivalent (GED) * Bachelor's degree preferred or equivalent experience. * 2025/2026 AHIP Certification required. * California Health and Accident or Life, Health and Accident License required. MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE: * Two (2) to four (4) years' related work experience in a Medicare Advantage (MA) Plan or Medicare Advantage Dual Special Needs Plans (MA-DSNP) required. * Required two (2) years Medicare Sales experience or in lieu, two (2) years selling or supporting seniors, including general understanding or Medicare and related products in either a face-to-face, or telephonic setting required. SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE): * The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Mandarin/English, Vietnamese/English, Tagalog/English, Arabic/English, Farsi/English are required as designated. * A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher. * Must live in or within reasonable driving distance to Alameda County, California. * Estimation of 60% salary base and 40% commission base based on tiered structure and business needs. * Willingness to occasionally work irregular hours based on business * Strong computer skills including proficiency in word processing, spreadsheet, and CRM database software skills required. * Good understanding of agency distribution channel management. * Basic knowledge of industry regulatory guidelines related to job functionality. * Ability to work independently. * Exceptional communication and interpersonal skills. * Excellent organizational skills and capability to handle multiple campaigns at one time. * Strong organizational skills with the ability to effectively prioritize multiple tasks and meet deadlines. * Good territory and funnel management skills. * Ability to maintain confidentiality related to sensitive matters. * Strong ethical foundation and trustworthy character. * The incumbent must have own vehicle and a valid driver's license with proof of insurance in conformity with state law minimums. SALARY RANGE $83,241.60 - $124,862.40 ANNUALLY The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance POSITION SUMMARY: Under the direction and supervision of the Lead Cook or Nutrition Services Manager, the Kitchen Helper coordinates meal services in the Day Health Center. DUTIES / RESPONSIBILITIES: Assists cooks to prepare center meals and other foods as necessary to complete meals. Portions individual items as necessary and readies any special requests prior to service. Serves food to participants in the dining room and dishes. Packages and ships meals and supplements to be delivered to participants at home. Follows all safety policies and procedures. Demonstrates safe practices by utilizing proper body mechanics, adhering to universal precautions, and maintaining environmental safety. Follows all infection control and sanitation policies and procedures, including but not limited to proper food handling, storage, and service and cleaning. Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): Interest, demonstrated ability and/or experience in working with the elderly, and an understanding of the nutritional needs and preferences of our participants. Minimum of one year related experience preferred. One-year experience working with the elderly or frail population required. Ability to work independently and as part of a multidisciplinary team. Dependable, alert, flexible and creative. Bilingual English/ Spanish pref. Physical activities require the ability to stoop, reach, stand, walk, push, pull, lift, grasp, talk, hear, and repetitive motions of the wrist and hands. Physical requirements include visual acuity and the ability to lift /move up to 75 pounds occasionally, and up to 50 pounds frequently. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok Dedicated to The Care of Elders: On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY:On Lok is seeking a dynamic Donor Relations Officer (DRO) to help drive philanthropic support in the south and east bay to advance its mission to empower seniors to age with dignity and independence in their communities. Reporting to the Chief Development Officer (CDO), the ideal candidate is a key frontline fundraiser based in the south or east bay and a relationship builder with a track record of donor engagement and revenue growth. They are a team player with high levels of creative and technical competencies while possessing critical interpersonal skills and characteristics to ensure success. Having a confident presence with a "can do" attitude and formidable drive to motivate and inspire donors to give is a must. The DRO will actively support the organization's strategic priorities by building meaningful connections with donors, developing compelling fundraising opportunities, and delivering an exceptional donor experience that promotes long-term giving and partnership. Collaborating with both internal and external stakeholders, the DRO is committed to contributing to the overall goals of the Development Team. ROLES AND RESPONSIBILITIES: DONOR IDENTIFICATION & PROSPECT STRATEGY * Proactively research and identify prospective south or east bay individual, foundation, and corporate donors with strong alignment to On Lok's mission and programs. * Develop and implement tailored cultivation, solicitation, and stewardship plans for each south or east bay prospect, aligned with organizational priorities. * Analyze donor data and trends to inform portfolio strategy, segmentation, and personalized engagement. DONOR ENGAGEMENT & CULTIVATION * Build and maintain strong, long-term relationships with south or east bay donors through in-person meetings, calls, events, and personalized communications. * Work closely with the leadership team and Board members to implement moves plans as appropriate. * Partner with program staff to facilitate strategic south or east bay donor introductions and engagement opportunities. SOLICITATION & REVENUE GENERATION * Develop and execute south or east bay donor solicitations, including individual, corporate, and foundation support, ensuring alignment with On Lok's revenue goals. * Meet individual and team fundraising goals through disciplined moves management and effective proposal development. * Support the cultivation and solicitation of south or east bay planned giving prospects and contribute to the development of On Lok's planned giving strategy. * Ensure an exceptional donor experience that is rewarding and positive. OPERATIONS * Accurately document all south or east bay donor interactions, strategies, proposals, and outcomes in Salesforce CRM. * Regularly report on south or east bay donor cultivation progress and fundraising activities, offering insight and recommendations to improve performance, and alerting to any/all successes and challenge areas. * Maintain compliance with all internal processes related to donor confidentiality, data integrity, and ethical fundraising standards. * Demonstrate a commitment to ongoing professional development in relevant fields. * Participate in department strategy sessions, team building, and training initiatives. QUALIFICATIONS (knowledge, skills, abilities): * Bachelors Degree * 3-5 years related experience and/or training, with demonstrated, success performing the critical job functions; or equivalent of education and experience. * Must possess a valid California Driver's License. * Strong interpersonal and communication skills (written and verbal). * Effectively present information to top management, donors, public groups, and/or boards of directors. * Acceptance and application of the confidential nature of the position. * Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook. * Works well under pressure and successfully meets deadlines. * Excellent organizational skills, strong attention to detail, high regard for accuracy and top-quality work. * Effective and creative problem-solver and decision-maker with strong initiative and excellent follow-through. * Cross-cultural competencies to effectively work with the diverse populations of the greater Bay Area. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Transportation Coordinator, the Driver will provide transportation services to all participants and make any deliveries and pickups as needed or assigned. DUTIES / RESPONSIBILITIES: 1. Safe operation of vehicles (includes proper use of wheelchair tie down, use of lift, etc.) while transporting participants from their homes to the Day Health Centers and community appointments. 2. Ensure participant and vehicle safety (van maintenance, pre-trip inspections, use of seatbelts, body mechanics, transfer training, and wheelchair safety). 3. Provides timely and safe transport of participants, meals and supplies as scheduled or requested (between home and center, and community appointments) 4. Supports participant's care plan as developed by IDT (assist participant in transport; make observations and report to team) 5. Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): 1. Licensed California Driver with good driving record. 2. Ability to operate all vehicles of On Lok has some mechanical ability and understand the maintenance program for vehicles. 3. One-year experience working with the frail or elderly population preferred. 4. Flexibility and creativity; gets along well with frail elderly people, and exercises mature judgment. 5. Understands and carries out oral and written directions. 6. Familiarity with traffic routes and driving regulations in San Francisco. 7. Bilingual English/ Spanish or Cantonese/ English preferred. 8. Ability to lift 50 pounds. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

Sign-On Bonus: $1,500 All Caregiver levels are welcome to apply. Caregiver 1 - Center - $21.00 - $28.00 Caregiver 2 - Center - $21.99 - $29.32 On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Supervisor/Manager, the Caregiver 2 provides personal care services to On Lok participants receiving home care and/or day center services. At On Lok, Caregivers provide the same services as a "Personal Care Attendant" position referred to in the PACE regulation (42 CFR Part 460). DUTIES / RESPONSIBILITIES: * May perform duties of a Caregiver 1. * Provides onboarding and ongoing training for other Caregiver-1s and 2s using manuals and formal training materials as a guide. * Active participation in departmental meetings and family meetings as needed. * Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): * Minimum one-year experience working with frail or elderly required. * Minimum one-year experience working in home or clinic setting preferred. * HHA or CNA required. * Understanding of PACE model gained through personal experience or research. * Must be flexible and have a positive attitude working across multiple settings. * Ability to work independently and as part of interdisciplinary team. * Must have current Basic First Aid and CPR certification. * Knows, uses and explains use of safety equipment for lifting; corrects others in a positive way "here let me help you and show you how this works". * Physical requirements: Ability to stoop, reach, stand, walk, push, pull, lift, grasp, talk, hear, and repeat motions of the wrist and hands. Must have visual acuity. Must be able to lift/move weight that is within individual physical ability and use appropriate lifting devices or request assistance when needed. * Basic English reading and writing required; bilingual ability may be required in specific assignments and daily participant interaction. * Basic computer skills; able to use or learn to use multiple applications such as email, electronic health record. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Enrollment & Outreach Manager, the Enrollment Intake Coordinator is responsible for converting eligible telephone inquiry calls for On Lok PACE to meetings with Enrollment and Outreach Representatives. DUTIES / RESPONSIBILITIES: Develops and maintains relationships with new callers and email inquiries who inquire about On Lok PACE in order to secure a face-to-face meeting with an Enrollment & Outreach Representative Assisting with auditing dashboards and call reports. Attends and participates in team meetings. Develop and maintain relationships with existing members and key stakeholders in the community, and generates referrals to help bring in new members to meet or exceed monthly enrollment targets. Participate in community outreach events and meetings to generate referrals. Develop and execute enrollment strategies for new target markets. Coordinate and schedule with operations staff for efficient and friendly enrollment process. Coordinate and participate in all aspects of the enrollment assessment process as needed to assure timely enrollment. Complete all data collection and mandated paperwork throughout the enrollment process within designated timeframes. Maintain up to date data base information on all enrollment and outreach efforts Consistently meet all minimum standards as outlined in On Lok Policy and Procedure. Calls eligible referrals from Customer Relationship Management) (CRM) database to engage candidates to face-to-face meeting with an Enrollment & Outreach Representative. Makes calls to database to candidates who have not had recent contact for the purpose of engaging them in the enrollment process. When available, assists with calling or receiving calls from candidates in the enrollment process to confirm, set up, or reschedule appointments. Responds to candidates who requests information via email when needed. All other duties as assigned. QUALIFICATIONS (knowledge, skills, abilities) Bachelor's Degree in Marketing, Sales, Communications, Public Relations or related degree. Min. 2 years of complex, long sales cycle experience, including selling over the phone or face-to-face meetings, preferably with diverse populations. Track record of setting, achieving goals and closing multiple accounts per month. Excellent interpersonal, written and verbal communication skills. Must be detail oriented with excellent time management skills. Ability to multi-task and work independently. Must be proactive, positive, driven self-starter who strives for results while demonstrating superior organizational and follow-up skills. Demonstrates good judgment, resourcefulness, flexibility and problem solving to achieve desired results Proficiency with MS Office (Word, Excel, and PowerPoint) required. Valid CA Driver's license in good standing with personal automobile and insurance. Ability to travel to other sites and locations for meetings and presentations. Ability to work non-standard hours when needed. May require bilingual ability. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************). Job Posted by ApplicantPro

Sign-On Bonus: $1,500 On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Supervisor/Manager, the Caregiver 2 provides personal care services to On Lok participants receiving home care and/or day center services. At On Lok, Caregivers provide the same services as a "Personal Care Attendant" position referred to in the PACE regulation (42 CFR Part 460). DUTIES / RESPONSIBILITIES: * May perform duties of a Caregiver 1. * Provides onboarding and ongoing training for other Caregiver-1s and 2s using manuals and formal training materials as a guide. * Active participation in departmental meetings and family meetings as needed. * Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): * Minimum one-year experience working with frail or elderly required. * Minimum one-year experience working in home or clinic setting preferred. * HHA or CNA required. * Understanding of PACE model gained through personal experience or research. * Must be flexible and have a positive attitude working across multiple settings. * Ability to work independently and as part of interdisciplinary team. * Must have current Basic First Aid and CPR certification. * Knows, uses and explains use of safety equipment for lifting; corrects others in a positive way "here let me help you and show you how this works". * Physical requirements: Ability to stoop, reach, stand, walk, push, pull, lift, grasp, talk, hear, and repeat motions of the wrist and hands. Must have visual acuity. Must be able to lift/move weight that is within individual physical ability and use appropriate lifting devices or request assistance when needed. * Basic English reading and writing required; bilingual ability may be required in specific assignments and daily participant interaction. * Basic computer skills; able to use or learn to use multiple applications such as email, electronic health record. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Benefits, Pet Insurance, and Employee Discount Program * Mental Wellness Resources and Employee Assistance Program (EAP) * Holidays (10 per year), vacation time, sick leave, long-term disability insurance, and additional benefits are available. Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: This position has a matrixed reporting structure to the Program/Center Manager and Center Support Supervisor, or may report to a Reception Supervisor if applicable. The Receptionist performs a variety of clerical functions pivotal to the efficient management of the center. This role is primarily responsible for managing incoming calls, greeting and checking in all visitors, as well as providing administrative support and maintaining clear communication and collaboration with the interdisciplinary team (IDT) and center staff. DUTIES / RESPONSIBILITIES: * Greet and screen all incoming visitors and direct them appropriately based on nature of visit; greet participants when they arrive and ensure they are seen by appropriate staff and directed to the appropriate program; ensure that visitors sign in and out of logbook or system and have appropriate ID name tags on. * Answer and screen all main phone line incoming telephone calls, engage the language line (interpreter services) as-needed, and direct all calls to the appropriate team; provide accurate program and services information; monitor the main phone voicemail account and return or direct messages appropriately. * Demonstrate knowledge of and uphold established policies and procedures, objectives, quality assurance program, safety and regulatory standards. * Champion Healthcare Hospitality through the On Lok practice of G.R.E.A.T. for 5-Star service at the center. * Provide appropriate program and service information to program participants and advocate for them to ensure they are receiving attention timely. * Communicate regularly with Program Manager and/or Center Support Supervisor to provide feedback on center functioning, report inefficiencies, and propose strategies to improve workflows and processes that serve our team members and participants. * Organize mail and other packages; inform appropriate person/distribute accordingly. * Assist center staff & IDT members with administrative tasks as requested, including but not limited to assisting kitchen team with portable meal labeling on bags, assisting clinic staff with paperwork from providers, and assisting transportation with coordinating schedules. * Lock entry and/or fire exit upon closing; in coordination with program staff and security team, share responsibility for security of all entrances and exits to building. * May be responsible to support trouble shooting of on-call administrators and Medical Doctors (MDs). * All other reasonably related jobs as assigned. QUALIFICATIONS (knowledge, skills, abilities): * High School graduate or equivalent required. * Minimum of two (2) years of work experience in a customer-facing administrative role (i.e. walk-in customer service, reception). * Minimum one (1) year experience working with the frail or elderly in a volunteer or professional capacity. * Experience and excitement to work with a diverse population of colleagues and participants. * Excellent interpersonal skills, including ability to communicate in a professional and warm manner and provide clear and accurate verbal and written communications. * Thrive in a busy, engaging environment with multiple interruptions and varied types of work. * Highly organized, able to prioritize tasks and conduct thorough follow-up. * Bilingual ability may be required for specific assignments (Bilingual Spanish/English, Mandarin/English or Cantonese/English). * Computer proficient with experience in Microsoft Office Suite, scheduling systems, and other relevant office technology. * Familiarity and moderate technical understanding of office equipment; ability to troubleshoot and report issues to servicers, as needed. * Experience working with dementia population, preferred. * Experience with electronic health record system preferred. * Experience working within the framework of an interdisciplinary team preferred. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY:The Senior Regulatory Affairs & Compliance Specialist is responsible for ensuring compliance with regulatory, licensing, and contractual requirements set forth by the Centers for Medicare and Medicaid Services (CMS), the California Department of Health Care Services (DHCS), and other regulatory agencies. This role provides advanced expertise and independent execution of regulatory compliance activities, analysis, and monitoring initiatives related to the Program of All-Inclusive Care for the Elderly (PACE). The individual serves as a subject matter expert and trusted advisor to cross-functional partners, while influencing compliance practices and improvements across the organization. DUTIES / RESPONSIBILITIES: REGULATORY GUIDANCE & ANALYSIS * Monitors and reviews communications from CMS, DHCS, and other regulatory agencies. * Analyzes and interprets new or updated regulations, identifies impact to PACE operations, and translates requirements into actionable guidance. * Provides expert analysis on complex regulatory issues as they arise, delivering timely guidance to leadership and teams. * Participates in regulatory training sessions, webinars, and calls, and disseminates key takeaways internally. POLICIES & PROCEDURES * Partners with internal departments to develop, revise, and review policies and procedures to ensure regulatory alignment. * Provides subject matter expertise to the Policies and Procedures Committee and coordinates the approval and dissemination of updated policies. REGULATORY AUDITS & COMPLIANCE MONITORING * Represents the organization externally with regulators and auditors in a professional, knowledgeable manner. * Serves as a key resource during external audits and site visits, preparing documentation and universes. * Drafts corrective action plans and monitors follow-up activities in collaboration with impacted departments. * Conducts regulatory compliance monitoring reviews and assessments of internal and external processes, identifying trends, risks, and areas for improvement. * Prepares reports and dashboards for management with clear recommendations. REGULATORY REPORTS & FILINGS * Leads the preparation, review, and submission of routine and ad-hoc reports and filings. Performs quality checks on data and information prior to submission. * Advises departments on reporting requirements and ensures deadlines are met. OTHER * Collaborates with departments across the organization to strengthen compliance culture and practices. * Oversees the accuracy and maintenance of compliance databases and repositories, including regulatory communications and audit documentation. * Performs other regulatory compliance activities and initiatives as assigned by supervisor. QUALIFICATIONS (knowledge, skills, abilities): * Bachelor's Degree in Healthcare Admin, Business Admin, Public Policy, or a related field * 5-10 years experience in progressive regulatory affairs or compliance experience in a managed care or healthcare environment. * Demonstrated expertise with Medicare and Medicaid programs. * In-depth knowledge of CMS, DHCS, and related regulatory frameworks. * Strong analytical, critical thinking, and problem-solving skills. * Exceptional attention to detail and time management. * Ability to work independently while building trust and influence across departments. * Proficiency with MS Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat. * Must be able to manage multiple deadlines in a fast-paced environment. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Social Worker provides direct case management services to On Lok participants. The primary role of the MSW is to assist participants and their family/caregivers to cope with the social and emotional issues and practical arrangements related to maintaining their independence. With support from the Social Work Lead, the MSW serves as an integral member of the Interdisciplinary team (IDT) providing assessments, coordination, treatment planning, information and referral to community resources and other social work services to meet the complex needs of participants and their families. DUTIES / RESPONSIBILITIES: Clinical Practices and Case Management Utilize independent judgement and discretion to provide case management to a panel of participants. Conduct initial and routine psychosocial assessments on new and existing participants in order to develop, implement and update individualized care plans and interventions. Partner with caregivers and support system to develop care plan and deliver services. Identify risks and other psychosocial problems. Identify service needs of each participant; advocate, refer, coordinate and follow up in a timely fashion. Provide individual counseling. Facilitate family conferences. Reach out to the larger community to meet participants' specific needs. Assess needs and complete discharge planning when a participant dis-enrolls from On Lok. Facilitate participant and/or caregiver groups and participate in special events such as weekend caregiver workshops. Interdisciplinary Team Member Roles and Responsibilities Act as the main liaison between participants, caregivers, the team, and the community. Work with relevant departments such as Health Plan and other community agencies (e.g. RCFE, NF, DAAS) Adhere to all ethical and legal standards of social work practices. Comply with all On Lok policies & procedures including but not limited to PACE, safety, and confidentiality requirements. Fulfill all documentation requirements in a timely and accurate manner. Actively participate in team meetings, advocate for the needs of participants and their caregivers, compromise differences among team members, support and carry out team plans. Incorporate the Healthcare Hospitality G.R.E.A.T. Practices for 5-Star service. Assist in the continuous quality improvement of social work services and efficiency of systems. All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): Graduate of an accredited college with a Master's of Social Work degree. Minimum one-year experience with the frail or elderly. Experience or ability in working with a diverse population. Experience working within the framework of an interdisciplinary team. Good interpersonal skills including ability to work cooperatively on an interdisciplinary team. Highly organized, able to prioritize tasks and conduct thorough follow-up. Excellent written and verbal communication skills. Computer literate and basic knowledge of Microsoft Office. Bilingual ability may be required for specific assignments. Experience with electronic health record system (preferred). Minimum one-year post MSW experience (preferred). Minimum one-year case management experience (preferred). Minimum one-year health care related experience (preferred). WORKING CONDITIONS: Required to work in the field such as participant's home and other community settings. May be required to travel to other locations for meetings or trainings. Required to work in a fast pace, highly distractible setting. PHYSICAL & MENTAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to climb and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Benefits, Pet Insurance, and Employee Discount Program Mental Wellness Resources and Employee Assistance Program (EAP) Holidays (10 per year), vacation time, sick leave, long-term disability insurance, and additional benefits are available. Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Program Manager, the Center Supervisor provides operational support to the PACE center by directing and supervising the administrative support staff and the center geriatric aides. DUTIES / RESPONSIBILITIES: 1. Provides supervision, leadership, and direction to the center-based Geriatric Aides (I & II). Manages GA and administrative support staff schedules and implements staffing plan. Under the supervision of the Program Manager, the center supervisor will be responsible for recruiting, orientation and training, disciplinary actions, and terminations, as necessary. Supervises GAs and support staff, promotes staff development, and evaluates staff performance. Promotes employee recognition and exceptional customer service. Ensures that GAs and support staff are effectively performing duties and provides ongoing coaching and training. Oversees time cards, and administrative duties for payroll. This position may supervise additional staff as assigned. 2. May provide supervision, leadership, and direction to additional administrative support staff as identified by the local Program Manager. Tasks include 1(a) through 1(f) as above. 3. Oversees the daily operations of the center. This includes: Participant care Inside appointments Transportation communication and coordination Meals & snacks Supplies 4. Generates reports and completes any required EHR data entry. 5. Serves as an effective member of OLSHS's management team. Collaborates with other supervisors and participates in required meetings. 6. Works collaboratively with the program manager on issues related to quality programming, efficiency and cost effectiveness, such as: Advance the goals and objectives of the organization Develop department specific performance goals Implement quality improvement plans Participate in establishing and monitoring financial targets. 7. Maintains active involvement in the promotion of On Lok in the community, which may include after-hours events. 8. Participates in the administrator on-call rotation providing after-hours coverage for On Lok in their respective region. 9. Actively participates in disaster planning activities and training (Incident Command System). 10. Other duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): 1. Bachelor's degree preferably in healthcare or business management or equivalent experience. Health related experience within the last three-years. Additional healthcare related certification/licenses preferred. 2. At least two-years of supervisory experience preferred. 3. Is efficient, responsive, professional, and has excellent organization and communication (verbal and written) skills. 4. At least one-year experience with the frail or elderly. 5. Computer literate with Microsoft Office Suite. 6. Has a demonstrated ability to lead and maintains an upbeat and positive approach to reinforcing behaviors and creating a highly effective team. 7. Skilled facilitator and problem solver with excellent interpersonal skills with both internal and external customers. 8. Ability to work effectively independently and as part of an interdisciplinary team. 9. Bilingual skills in Cantonese or Spanish preferred. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************). Job Posted by ApplicantPro

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Rehabilitation Aide provides functional maintenance therapy services to On Lok participants under the clinical supervision of Physical and Occupational Therapists. This role may report directly to the Program Manager, Center Support Supervisor or a Clinical Specialist, depending on the Center configuration. DUTIES / RESPONSIBILITIES: * Provide Functional Maintenance Therapy (FMP) according to the individual treatment plan in therapeutic exercises, therapeutic activities, therapeutic groups, and/or other activities as directed by the Physical Therapist and/or Occupational Therapist. Report observed changes in the participant's condition to supervising therapists. * Record daily treatment service in the rehabilitation Monthly Service Record (FMP Flow Sheet) accurately and in a timely manner. * Prepare the rehab Monthly Service Record (FMP Flow Sheet) accurately according to PT/OT treatment plans. * Maintain the tidiness and cleanliness of therapy equipment and devices according to agency cleaning protocols. * Monitor and check the rehab gym for adequate equipment and supplies. Assure that equipment is in operating condition and communicate to therapists any damage or other indications of malfunction in need of maintenance. * Demonstrate safe practices by utilizing proper body mechanics, adhering to universal precautions, and maintaining environmental safety. * Promote the benefits of therapy and motivates participants in therapeutic exercise programs. * Orient and train new employees to FMP and equipment as requested by the Physical/Occupational Therapists and/or Specialists. * Provide direct personal care services to participants as needed and assigned by the supervisor. * Contribute to center operations by demonstrating leadership, collaborating with interdisciplinary team members, participating in team discussions, and supporting team treatment plans. * Other related duties as assigned by Program Manager or Physical/Occupational Therapists. QUALIFICATIONS (knowledge, skills, abilities): * Demonstrated interest, ability, and at least one year of experience in working with the elderly or frail population. * Demonstrated interest, enthusiasm, skills, and ability to work in the specialty area of rehabilitation (therapy services). * Ability to work independently and as part of the interdisciplinary team. * Ability to use basic verbal and written English skills to communicate with participants, colleagues, and supervisors. Bilingual ability preferred. * Computer literacy for clerical, administrative, and/or clinical data tasks. * Physical activities require the ability to stoop, reach, stand, walk, push, pull, lift, grasp, and/or other movements associated with job duties. * Physical Requirement: Ability to handle direct participant care related to job duties within the parameters of organization's Safe Participant Handling policy. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Enrollment and Outreach Representative (EOR) is responsible for intake and enrollment of our participants and coordination with the Interdisciplinary team as required to facilitate enrollment. Under the supervision of the Enrollment and Outreach Manager and with support of the entire Health Plan and PACE Program team, the EOR is a vital connection to potential PACE participants and contributes to meeting the outreach, intake and enrollment targets for the On Lok PACE program. DUTIES / RESPONSIBILITIES: * Develop and maintain relationships with prospective participants and their families, referral sources, providers, and other community partners to generate referrals in order to meet or exceed monthly enrollment targets. * Coordinate and participate in community outreach events and presentations to generate referrals. * Coordinate and schedule with PACE Intake and IDT staff for efficient and friendly enrollment process. * Coordinate and participate in all aspects of the enrollment assessment process as needed to assure timely enrollment. * Complete all data collection and mandated paperwork throughout the enrollment process within designated timeframes. * Ensure compliance and usage of all CRM (Client Relationship Management) tools for data collection and calls. * Maintain accurate and timely data entry of information about all enrollment and outreach efforts. * Perform as primary liaison for new enrollees in first month of enrollment in PACE. * Consistently meet all standards as outlined in On Lok PACE Policies and Procedures. * All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): * Bachelor's Degree in Marketing, Sales, Communications, Community Outreach or related degree preferred. * Minimum 2 years of marketing or enrollment experience in a healthcare setting, preferably working with older adults from diverse populations, including communication over the phone or face-to-face meetings. * Passionate about serving and advocating for seniors and their families. * Demonstrated commitment to On Lok's healthcare hospitality practice and our core values of compassion, excellence, resourcefulness and inclusivity. * Track record of setting and achieving goals. * Excellent interpersonal, written and verbal communication skills. Experience with giving presentations preferred. * Must be detail oriented with excellent time management skills. Ability to multi-task and work independently. * Must be proactive, positive, driven self-starter who strives for results while demonstrating superior organizational and follow-up skills. * Demonstrates good judgment, resourcefulness, flexibility and problem solving to achieve desired results. * Proficiency with MS Office (Word, Excel, and PowerPoint) required. * Experience and comfort with customer relation management (CRM) system preferred. * Valid CA Driver's license in good standing with personal automobile and insurance. Ability to travel to other sites and locations for meetings and presentations. * Availability to work non-standard hours when needed. * May require bilingual ability. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Regional Social Work Manager with additional oversight from the Center Director and support from the Social Work Lead (SWL) at the center, the Social Services Coordinator is responsible for providing support to the Social Workers in delivering services to On Lok participants. DUTIES / RESPONSIBILITIES: * Assists the Social Workers in coordinating services for participants. * Provides administrative and clerical support to the Social Workers as delegated. Duties will include tasks such as assisting with completion of RCFE and enrollment conference packets, arranging transportation trips, booking appointments in the electronic health record, coordinating activities of daily living, escorting participants, providing assistance with translation and interpretation, assisting with Medi-Cal redetermination and other administrative support matters. * Being the participants' advocate, the Social Services Coordinator spends quality time with participants in the day health center and encourages them to participate in conversation and other activities. The Social Services Coordinator will give reports and feedback to the Social Workers on a frequent basis. * May attend IDT meetings to provide additional support for participant care, enhancing the quality of care and daily operations as needed. * Documents in the electronic health record in a timely and accurate manner. * Complies with all On Lok policies & procedures including but not limited to PACE, safety, and confidentiality requirements. * Incorporates the Healthcare Hospitality G.R.E.A.T. Practices for 5-Star service. * May need to travel within the region as assigned. * Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): 1. AA degree, BA preferred, in related field of human services. 2. Minimum one-year experience working with the elderly or frail population required. 3. Ability to work independently and as part of multidisciplinary team. 4. Flexible and organized individual who takes initiative and is very detail-oriented. 5. Computer literate. 6. Bilingual in Spanish and/or Chinese, preferred. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction of the Program Manager, the Center Scheduler is responsible for the scheduling and coordination of in-house and outside appointments for On Lok participants. DUTIES / RESPONSIBILITIES: * Generate specialty referral and schedule both in-house and outside medical appointments. * Provide all necessary documents required for medical and specialist appointments. * Cancel/reschedule medical and specialist appointments and inform the participants and families. * Enter and track all in-house and outside appointments in PaceLink Scheduler. * Complete paperwork for all medical appointments. * Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals in specialists and outside appointment in PaceLink Scheduler. * Generate referral forms for visiting Primary Care Physician (PCP) and enter in PaceLink. * Send all documents to PCP after appointments are completed. * Obtain and keep track of diagnostic requests and billing forms as needed. * Prepare podiatry forms for podiatry visits. * Communicate effectively (written and verbal) with providers, participants, family and team members. * Update PaceLink Scheduler for changes related to the appointment. * Prepare and maintain monthly calendar for specialists in NextGen PM (NextGen Practice Management software). * Provide coverage for other scheduler as needed. * Call facilities to obtain test results if not reported to clinic in a timely manner. * Prepare paperwork pertaining to meals and transportation as related to appointments. * Coordinate services pertaining to appointments such as transportation, meals, translation and escorts. * All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities) * Minimum two years of experience in a healthcare setting, preferably with the elderly. * Knowledge of healthcare and proven experience in medical billing and scheduling from diverse backgrounds and job classifications. * Demonstrated excellent communication skills, both written and verbal. * Proficient computer skills required. * Flexibility, initiative and willingness to participate in all aspects of the organization. * Bilingual ability may be required for specific assignments. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

Sign-On Bonus: $1,500 On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Supervisor/Manager, the Caregiver 2 provides personal care services to On Lok participants receiving home care and/or day center services. At On Lok, Caregivers provide the same services as a "Personal Care Attendant" position referred to in the PACE regulation (42 CFR Part 460). DUTIES / RESPONSIBILITIES: * May perform duties of a Caregiver 1. * Provides onboarding and ongoing training for other Caregiver-1s and 2s using manuals and formal training materials as a guide. * Active participation in departmental meetings and family meetings as needed. * Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): * Minimum one-year experience working with frail or elderly required. * Minimum one-year experience working in home or clinic setting preferred. * HHA or CNA required. * Understanding of PACE model gained through personal experience or research. * Must be flexible and have a positive attitude working across multiple settings. * Ability to work independently and as part of interdisciplinary team. * Must have current Basic First Aid and CPR certification. * Knows, uses and explains use of safety equipment for lifting; corrects others in a positive way "here let me help you and show you how this works". * Physical requirements: Ability to stoop, reach, stand, walk, push, pull, lift, grasp, talk, hear, and repeat motions of the wrist and hands. Must have visual acuity. Must be able to lift/move weight that is within individual physical ability and use appropriate lifting devices or request assistance when needed. * Basic English reading and writing required; bilingual ability may be required in specific assignments and daily participant interaction. * Basic computer skills; able to use or learn to use multiple applications such as email, electronic health record. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Benefits, Pet Insurance, and Employee Discount Program * Mental Wellness Resources and Employee Assistance Program (EAP) * Holidays (10 per year), vacation time, sick leave, long-term disability insurance, and additional benefits are available. Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY:The Senior Regulatory Affairs & Compliance Specialist is responsible for ensuring compliance with regulatory, licensing, and contractual requirements set forth by the Centers for Medicare and Medicaid Services (CMS), the California Department of Health Care Services (DHCS), and other regulatory agencies. This role provides advanced expertise and independent execution of regulatory compliance activities, analysis, and monitoring initiatives related to the Program of All-Inclusive Care for the Elderly (PACE). The individual serves as a subject matter expert and trusted advisor to cross-functional partners, while influencing compliance practices and improvements across the organization. DUTIES / RESPONSIBILITIES: REGULATORY GUIDANCE & ANALYSIS •Monitors and reviews communications from CMS, DHCS, and other regulatory agencies. •Analyzes and interprets new or updated regulations, identifies impact to PACE operations, and translates requirements into actionable guidance. •Provides expert analysis on complex regulatory issues as they arise, delivering timely guidance to leadership and teams. •Participates in regulatory training sessions, webinars, and calls, and disseminates key takeaways internally. POLICIES & PROCEDURES •Partners with internal departments to develop, revise, and review policies and procedures to ensure regulatory alignment. •Provides subject matter expertise to the Policies and Procedures Committee and coordinates the approval and dissemination of updated policies. REGULATORY AUDITS & COMPLIANCE MONITORING •Represents the organization externally with regulators and auditors in a professional, knowledgeable manner. •Serves as a key resource during external audits and site visits, preparing documentation and universes. •Drafts corrective action plans and monitors follow-up activities in collaboration with impacted departments. •Conducts regulatory compliance monitoring reviews and assessments of internal and external processes, identifying trends, risks, and areas for improvement. •Prepares reports and dashboards for management with clear recommendations. REGULATORY REPORTS & FILINGS •Leads the preparation, review, and submission of routine and ad-hoc reports and filings. Performs quality checks on data and information prior to submission. •Advises departments on reporting requirements and ensures deadlines are met. OTHER •Collaborates with departments across the organization to strengthen compliance culture and practices. •Oversees the accuracy and maintenance of compliance databases and repositories, including regulatory communications and audit documentation. •Performs other regulatory compliance activities and initiatives as assigned by supervisor. QUALIFICATIONS (knowledge, skills, abilities): Bachelor's Degree in Healthcare Admin, Business Admin, Public Policy, or a related field 5-10 years experience in progressive regulatory affairs or compliance experience in a managed care or healthcare environment. Demonstrated expertise with Medicare and Medicaid programs. In-depth knowledge of CMS, DHCS, and related regulatory frameworks. Strong analytical, critical thinking, and problem-solving skills. Exceptional attention to detail and time management. Ability to work independently while building trust and influence across departments. Proficiency with MS Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat. Must be able to manage multiple deadlines in a fast-paced environment. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Rehabilitation Aide provides functional maintenance therapy services to On Lok participants under the clinical supervision of Physical and Occupational Therapists. This role may report directly to the Program Manager, Center Support Supervisor or a Clinical Specialist, depending on the Center configuration. DUTIES / RESPONSIBILITIES: Provide Functional Maintenance Therapy (FMP) according to the individual treatment plan in therapeutic exercises, therapeutic activities, therapeutic groups, and/or other activities as directed by the Physical Therapist and/or Occupational Therapist. Report observed changes in the participant's condition to supervising therapists. Record daily treatment service in the rehabilitation Monthly Service Record (FMP Flow Sheet) accurately and in a timely manner. Prepare the rehab Monthly Service Record (FMP Flow Sheet) accurately according to PT/OT treatment plans. Maintain the tidiness and cleanliness of therapy equipment and devices according to agency cleaning protocols. Monitor and check the rehab gym for adequate equipment and supplies. Assure that equipment is in operating condition and communicate to therapists any damage or other indications of malfunction in need of maintenance. Demonstrate safe practices by utilizing proper body mechanics, adhering to universal precautions, and maintaining environmental safety. Promote the benefits of therapy and motivates participants in therapeutic exercise programs. Orient and train new employees to FMP and equipment as requested by the Physical/Occupational Therapists and/or Specialists. Provide direct personal care services to participants as needed and assigned by the supervisor. Contribute to center operations by demonstrating leadership, collaborating with interdisciplinary team members, participating in team discussions, and supporting team treatment plans. Other related duties as assigned by Program Manager or Physical/Occupational Therapists. QUALIFICATIONS (knowledge, skills, abilities): Demonstrated interest, ability, and at least one year of experience in working with the elderly or frail population. Demonstrated interest, enthusiasm, skills, and ability to work in the specialty area of rehabilitation (therapy services). Ability to work independently and as part of the interdisciplinary team. Ability to use basic verbal and written English skills to communicate with participants, colleagues, and supervisors. Bilingual ability preferred. Computer literacy for clerical, administrative, and/or clinical data tasks. Physical activities require the ability to stoop, reach, stand, walk, push, pull, lift, grasp, and/or other movements associated with job duties. Physical Requirement: Ability to handle direct participant care related to job duties within the parameters of organization's Safe Participant Handling policy. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).