On Lok jobs in San Francisco, CA

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Transportation Coordinator, the Driver will provide transportation services to all participants and make any deliveries and pickups as needed or assigned. DUTIES / RESPONSIBILITIES: 1. Safe operation of vehicles (includes proper use of wheelchair tie down, use of lift, etc.) while transporting participants from their homes to the Day Health Centers and community appointments. 2. Ensure participant and vehicle safety (van maintenance, pre-trip inspections, use of seatbelts, body mechanics, transfer training, and wheelchair safety). 3. Provides timely and safe transport of participants, meals and supplies as scheduled or requested (between home and center, and community appointments) 4. Supports participant's care plan as developed by IDT (assist participant in transport; make observations and report to team) 5. Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): 1. Licensed California Driver with good driving record. 2. Ability to operate all vehicles of On Lok has some mechanical ability and understand the maintenance program for vehicles. 3. One-year experience working with the frail or elderly population preferred. 4. Flexibility and creativity; gets along well with frail elderly people, and exercises mature judgment. 5. Understands and carries out oral and written directions. 6. Familiarity with traffic routes and driving regulations in San Francisco. 7. Bilingual English/ Spanish or Cantonese/ English preferred. 8. Ability to lift 50 pounds. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

Hybrid: Applicants must be a California resident as of their first day of employment. PRINCIPLE RESPONSIBILITIES: The Medicare Field Sales Agent is responsible for compliantly achieving established monthly, quarterly, and annual Medicare Advantage (D-SNP) new enrollment and retention goals. Consistently enrolling self-generated, Partner generated, and company generated Medicaid conversion and marketing leads is essential to this role's success. The agent must work in collaboration with their team members and other Alameda Alliance for Health (AAH) department personnel to develop and execute an effective growth and retention strategy. A key part of that strategy will require them to work effectively and leverage relationships with providers, community organizations, and other influencers. Their engagement will take the form of participation in or sponsorship of local community events, individual provider co-marketing programs and targeted member outreach activities in conjunction with community partners. Medicare Field Sales Agent will report to the Manager of Medicare Sales and Retention. The incumbent will be assigned specific responsibilities as determined by their manager based on opportunities identified related to product offerings, geographic or other market segmentation criteria. The agent will be expected to generate new enrollments and achieve established retention targets through consistent and thoughtful member and prospect engagement activities. The agent must consistently complete proven "best practice" based activities to develop and manage their territories and/or assignments and provide regular status reporting at predetermined intervals via the sales departments established activity and performance tracking system. The agent will be expected to comply with all CMS, DMHC, and DHCS guidelines and quickly report any potential issues to their manager or Chief Compliance Officer. Principle responsibilities include: * Expected to achieve all established enrollment and retention objectives. * Putting the member or prospective members needs first and assisting them in their efforts to enroll with AAH via whatever channel best meets their needs, i.e. face-to-face, online, group setting, telephonic. * Responsible for professionally representing AAH Medicare D-SNP programs in the market to all members, prospects, providers, and partners. * Assisting prospective members in their efforts to understand AAH's products, services, mission, and unique value proposition. * Work with internal staff, providers and community partners to create or participate in programs to engage, educate, and enroll existing AAH Dual Eligible Medi-Cal members. * Provide staffing and support for member retention activities organized by the sales department or any of the Alliance's other departments. * Consistently evaluate their activities in relationship to established sales and marketing CMS and compliance guidelines. * Program requirements, including validation of data and internal controls. * Provide market-level feedback to their sales and marketing leaders related to the competitive landscape. * Understand how to use all core sales systems, i.e. lead and sales funnel management, weekly reporting, expense management, etc. * Work collaboratively and respectfully with all team members, company staff, partners, and providers. * Expected to practice good time and territory management behaviors, to ensure maximum performance. * Maturity to work independently. * Ability to work effectively and efficiently in a deadline-driven environment. * Adheres to all company policies and procedures relative to employment and job responsibilities. * Other duties as assigned. ESSENTIAL FUNCTIONS OF THE JOB: * Contacts: Manage the enrollment application process for all new members as established by Sales Leadership, CMS, and the Compliance Department. Work closely with Broker Agencies to recruit, train, and motivate them to enroll members, if applicable. * Conflict resolution: When member or prospect issues arise, respectfully capture the available information and quickly relay it to appropriate AAH department and personnel. * Member Communications: Provide feedback and collaborate with the appropriate department related to current materials or share insights or information on any changes that could improve the member's experience. * Computer: Utilize the existing systems provided by the organization to capture, track and report on all activities or information needed to ensure we continue to improve the experience of AAH members, partners, providers, and the community. * Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls. * Assumes responsibility and exercises good judgement in making decisions within the scope of authority of the position. * Be proficient in understanding Centers for Medicare and Medicaid Services (CMS) and DHCS/DMHC guidelines, as it relates to sales activities. * Provides support to the Project Management Office (PMO) and various enterprise-wide activities based on availability. * Organizes and facilitates sales project-related meetings, as necessary. * Works effectively independently as well as part of a team and supports team decisions. * Adapts to changes in requirements/priorities for daily and specialized tasks. * Produces accurate and precise work, detects discrepancies, and resolves discrepancies all while meeting deadlines. PHYSICAL REQUIREMENTS: * Constant and close visual work at a desk or a computer. * Constant sitting and working at a desk. * Constant data entry using a keyboard and/or mouse. * Frequent use of a telephone headset. * Constant verbal and written communication with staff and other business associates by telephone, correspondence, or in person. * Frequent lifting of folders and other objects weighing between 0 and 30 lbs. * Frequent walking and standing. * Occasional driving of automobiles to provider offices Number of Employees Directly Supervised: 0 Number of Employees Indirectly Supervised: 0 MINIMUM QUALIFICATIONS: EDUCATION OR TRAINING EQUIVALENT TO: * High school graduate or equivalent (GED) * Bachelor's degree preferred or equivalent experience. * 2025/2026 AHIP Certification required. * California Health and Accident or Life, Health and Accident License required. MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE: * Two (2) to four (4) years' related work experience in a Medicare Advantage (MA) Plan or Medicare Advantage Dual Special Needs Plans (MA-DSNP) required. * Required two (2) years Medicare Sales experience or in lieu, two (2) years selling or supporting seniors, including general understanding or Medicare and related products in either a face-to-face, or telephonic setting required. SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE): * The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Mandarin/English, Vietnamese/English, Tagalog/English, Arabic/English, Farsi/English are required as designated. * A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher. * Must live in or within reasonable driving distance to Alameda County, California. * Estimation of 60% salary base and 40% commission base based on tiered structure and business needs. * Willingness to occasionally work irregular hours based on business * Strong computer skills including proficiency in word processing, spreadsheet, and CRM database software skills required. * Good understanding of agency distribution channel management. * Basic knowledge of industry regulatory guidelines related to job functionality. * Ability to work independently. * Exceptional communication and interpersonal skills. * Excellent organizational skills and capability to handle multiple campaigns at one time. * Strong organizational skills with the ability to effectively prioritize multiple tasks and meet deadlines. * Good territory and funnel management skills. * Ability to maintain confidentiality related to sensitive matters. * Strong ethical foundation and trustworthy character. * The incumbent must have own vehicle and a valid driver's license with proof of insurance in conformity with state law minimums. SALARY RANGE $83,241.60 - $124,862.40 ANNUALLY The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Hybrid: Full Time must live in one of 6 states: CA, AZ, NV, TX, WA, OR; remote and on site in Alameda County. Available for Full-Time Work Schedule 8:00am - 5pm Pacific Time, Monday-Friday. Hybrid positions work a minimum of up to_2_ days per week in Alameda Alliance for Health's office, located at _Alameda CA, and a minimum of three days per week remotely. PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters. Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations. Member Services Representative I This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements. Principle duties and responsibilities * Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns. * Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination. * Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person. * Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately. * De-escalate situations involving dissatisfied customers, offering patient assistance and support. * Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system. * Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt). * Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members. * Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider. * Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed. * Assist members in navigating alamedaalliance.org, the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available. * Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up. * Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues. * Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits. * Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance. * Always maintain a professional level of service to members. * Always maintain confidentiality of information. * Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions. * Interact positively with all Alliance Departments. * Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt). * Process MS Dept projects * Serve as a back-up to manage the escalated calls. * Perform other duties as assigned. ESSENTIAL FUNCTIONS OF THE JOB * Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates. * Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed. * Member communications: Create and/or mail appropriate member materials and communications as needed. * Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity. * Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls. PHYSICAL REQUIREMENTS * Constant and close visual work at desk or computer. * Constant sitting and working at desk. * Constant data entry using keyboard and/or mouse. * Constant use of multi-monitor setup * Frequent use of telephone and headset. * Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person. * Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs. * Frequent walking and Standing Number of Employees Supervised: 0 MINIMUM QUALIFICATIONS: * Bachelor's degree or equivalent experience preferred. * High school diploma, GED required. * The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated. * A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher. MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE: * Minimum one year of direct customer service experience. Call center experience and managed care experience a plus * Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs. * Demonstrated knowledge expert of AAH Member Services policies and procedures * Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics. * Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure. * Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor. * Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal. * Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests. * Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs. SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE): * Ability to prioritize and adapt to changing situations in a calm and professional manner. * Ability to maintain composure in stressful situations. * Excellent problem-solving skills * Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff. * Skill in basic data entry * Ability to type 40 net words per minute: multi-task * Manual dexterity to operate telephone, computer keyboard equipment. * Speak English proficiently, clearly, and audibly. * Memorize and retain information quickly; meet physical requirements * Spell correctly * Learn the policies, regulations, and rules applicable to business operations. * Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications. * Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing. * Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities. * Strong verbal and written communication skills. * Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments). * Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member. * Must be self-motivated and able to work with minimal supervision * Must be team-oriented and focused on achieving organizational goals. * Proficient problem-solving approach to quickly assess current state and formulate recommendations. * Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon. * Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience. * Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed. * Medical terminology knowledge preferred * Ability to work within a broad systems perspective * Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel. * Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds). Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department. SALARY RANGE $22.88-$34.33 HOURLY The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Director, Business Planning and Regulatory Affairs, interpreter/translator provides interpreter and translation services for participants, as requested or necessary. DUTIES / RESPONSIBILITIES: 1. Provides interpretation services, including medical terminology 2. Regular document translation of non-legally binding documents, e.g., training, medical appointments, and participant communication 3. Works directly with team members at On Lok and participants 4. Coordinates scheduling at different centers where services are needed 5. Fulfills all administrative requirements, including record keeping, participating at meetings, satisfaction surveys, etc. 6. All other reasonably related jobs as assigned QUALIFICATIONS (knowledge, skills, abilities): 1. Bilingual, in either Cantonese, Mandarin, or Spanish 2. English fluency required (verbal/written); bilingual capability (verbal/written) required for specific assignments 3. Certified in providing health care interpretation preferred 4. Interest demonstrated ability and/or experience in working with the elderly 5. Ability to work within a diverse team 6. Professional, flexible and resourceful 7. Discreet, conscientious and respectful of participants' health information 8. Culturally sensitive 9. Computer literate 10. Requires travel to different center locations On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance POSITION SUMMARY: Under the direction and supervision of the Lead Cook or Nutrition Services Manager, the Kitchen Helper coordinates meal services in the Day Health Center. DUTIES / RESPONSIBILITIES: Assists cooks to prepare center meals and other foods as necessary to complete meals. Portions individual items as necessary and readies any special requests prior to service. Serves food to participants in the dining room and dishes. Packages and ships meals and supplements to be delivered to participants at home. Follows all safety policies and procedures. Demonstrates safe practices by utilizing proper body mechanics, adhering to universal precautions, and maintaining environmental safety. Follows all infection control and sanitation policies and procedures, including but not limited to proper food handling, storage, and service and cleaning. Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): Interest, demonstrated ability and/or experience in working with the elderly, and an understanding of the nutritional needs and preferences of our participants. Minimum of one year related experience preferred. One-year experience working with the elderly or frail population required. Ability to work independently and as part of a multidisciplinary team. Dependable, alert, flexible and creative. Bilingual English/ Spanish pref. Physical activities require the ability to stoop, reach, stand, walk, push, pull, lift, grasp, talk, hear, and repetitive motions of the wrist and hands. Physical requirements include visual acuity and the ability to lift /move up to 75 pounds occasionally, and up to 50 pounds frequently. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok Dedicated to The Care of Elders: On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY:On Lok is seeking a dynamic Donor Relations Officer (DRO) to help drive philanthropic support in the south and east bay to advance its mission to empower seniors to age with dignity and independence in their communities. Reporting to the Chief Development Officer (CDO), the ideal candidate is a key frontline fundraiser based in the south or east bay and a relationship builder with a track record of donor engagement and revenue growth. They are a team player with high levels of creative and technical competencies while possessing critical interpersonal skills and characteristics to ensure success. Having a confident presence with a "can do" attitude and formidable drive to motivate and inspire donors to give is a must. The DRO will actively support the organization's strategic priorities by building meaningful connections with donors, developing compelling fundraising opportunities, and delivering an exceptional donor experience that promotes long-term giving and partnership. Collaborating with both internal and external stakeholders, the DRO is committed to contributing to the overall goals of the Development Team. ROLES AND RESPONSIBILITIES: DONOR IDENTIFICATION & PROSPECT STRATEGY •Proactively research and identify prospective south or east bay individual, foundation, and corporate donors with strong alignment to On Lok's mission and programs. •Develop and implement tailored cultivation, solicitation, and stewardship plans for each south or east bay prospect, aligned with organizational priorities. •Analyze donor data and trends to inform portfolio strategy, segmentation, and personalized engagement. DONOR ENGAGEMENT & CULTIVATION •Build and maintain strong, long-term relationships with south or east bay donors through in-person meetings, calls, events, and personalized communications. •Work closely with the leadership team and Board members to implement moves plans as appropriate. •Partner with program staff to facilitate strategic south or east bay donor introductions and engagement opportunities. SOLICITATION & REVENUE GENERATION •Develop and execute south or east bay donor solicitations, including individual, corporate, and foundation support, ensuring alignment with On Lok's revenue goals. •Meet individual and team fundraising goals through disciplined moves management and effective proposal development. •Support the cultivation and solicitation of south or east bay planned giving prospects and contribute to the development of On Lok's planned giving strategy. •Ensure an exceptional donor experience that is rewarding and positive. OPERATIONS •Accurately document all south or east bay donor interactions, strategies, proposals, and outcomes in Salesforce CRM. •Regularly report on south or east bay donor cultivation progress and fundraising activities, offering insight and recommendations to improve performance, and alerting to any/all successes and challenge areas. •Maintain compliance with all internal processes related to donor confidentiality, data integrity, and ethical fundraising standards. •Demonstrate a commitment to ongoing professional development in relevant fields. •Participate in department strategy sessions, team building, and training initiatives. QUALIFICATIONS (knowledge, skills, abilities): Bachelors Degree 3-5 years related experience and/or training, with demonstrated, success performing the critical job functions; or equivalent of education and experience. Must possess a valid California Driver's License. Strong interpersonal and communication skills (written and verbal). Effectively present information to top management, donors, public groups, and/or boards of directors. Acceptance and application of the confidential nature of the position. Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook. Works well under pressure and successfully meets deadlines. Excellent organizational skills, strong attention to detail, high regard for accuracy and top-quality work. Effective and creative problem-solver and decision-maker with strong initiative and excellent follow-through. Cross-cultural competencies to effectively work with the diverse populations of the greater Bay Area. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

Sign-On Bonus: $1,500 On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. POSITION SUMMARY: The Caregiver provides personal care services to On Lok participants receiving home care and/or day center services. DUTIES / RESPONSIBILITIES: * Provides personal care/escort assistance according to the individual care plan (i.e. grooming, dressing, peri-care, showers, bathing, toileting, housekeeping, meal preparation/feeding, laundry) and reports observed changes in the participant's condition to the interdisciplinary team. * Demonstrates safe practices, by utilizing proper body mechanics, adhering to universal precautions, and maintaining environmental safety. * Interacts and provides services to participants, families and interdisciplinary team, in a professional manner (i.e. encourage participation in conversation and activities). * Provides onboarding and ongoing training for other Caregivers using manuals and formal training materials as a guide. * Active participation in departmental meetings and family meetings as needed. * Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): * Minimum one-year experience working with frail or elderly required. * Understanding of PACE model gained through personal experience or research. * Must be flexible and have a positive attitude working across multiple settings. * Ability to work independently and as part of interdisciplinary team. * Knows, uses and explains use of safety equipment for lifting; corrects others in a positive way "here let me help you and show you how this works". * Physical requirements: Ability to stoop, reach, stand, walk, push, pull, lift, grasp, talk, hear, and repeat motions of the wrist and hands. Must have visual acuity. Must be able to lift/move weight that is within individual physical ability and use appropriate lifting devices or request assistance when needed. * Basic English reading and writing required; bilingual ability may be required in specific assignments and daily participant interaction. * Basic computer skills; able to use or learn to use multiple applications such as email, electronic health record On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Benefits, Pet Insurance, and Employee Discount Program * Mental Wellness Resources and Employee Assistance Program (EAP) * Holidays (10 per year), vacation time, sick leave, long-term disability insurance, and additional benefits are available. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Social Worker provides direct case management services to On Lok participants. The primary role of the MSW is to assist participants and their family/caregivers to cope with the social and emotional issues and practical arrangements related to maintaining their independence. With support from the Social Work Lead, the MSW serves as an integral member of the Interdisciplinary team (IDT) providing assessments, coordination, treatment planning, information and referral to community resources and other social work services to meet the complex needs of participants and their families. DUTIES / RESPONSIBILITIES: Clinical Practices and Case Management * Utilize independent judgement and discretion to provide case management to a panel of participants. * Conduct initial and routine psychosocial assessments on new and existing participants in order to develop, implement and update individualized care plans and interventions. * Partner with caregivers and support system to develop care plan and deliver services. * Identify risks and other psychosocial problems. * Identify service needs of each participant; advocate, refer, coordinate and follow up in a timely fashion. * Provide individual counseling. * Facilitate family conferences. * Reach out to the larger community to meet participants' specific needs. * Assess needs and complete discharge planning when a participant dis-enrolls from On Lok. * Facilitate participant and/or caregiver groups and participate in special events such as weekend caregiver workshops. Interdisciplinary Team Member Roles and Responsibilities * Act as the main liaison between participants, caregivers, the team, and the community. * Work with relevant departments such as Health Plan and other community agencies (e.g. RCFE, NF, DAAS) * Adhere to all ethical and legal standards of social work practices. * Comply with all On Lok policies & procedures including but not limited to PACE, safety, and confidentiality requirements. * Fulfill all documentation requirements in a timely and accurate manner. * Actively participate in team meetings, advocate for the needs of participants and their caregivers, compromise differences among team members, support and carry out team plans. * Incorporate the Healthcare Hospitality G.R.E.A.T. Practices for 5-Star service. * Assist in the continuous quality improvement of social work services and efficiency of systems. * All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): * Graduate of an accredited college with a Master's of Social Work degree. * Minimum one-year experience with the frail or elderly. * Experience or ability in working with a diverse population. * Experience working within the framework of an interdisciplinary team. * Good interpersonal skills including ability to work cooperatively on an interdisciplinary team. * Highly organized, able to prioritize tasks and conduct thorough follow-up. * Excellent written and verbal communication skills. * Computer literate and basic knowledge of Microsoft Office. * Bilingual ability may be required for specific assignments. * Experience with electronic health record system (preferred). * Minimum one-year post MSW experience (preferred). * Minimum one-year case management experience (preferred). * Minimum one-year health care related experience (preferred). WORKING CONDITIONS: * Required to work in the field such as participant's home and other community settings. * May be required to travel to other locations for meetings or trainings. * Required to work in a fast pace, highly distractible setting. PHYSICAL & MENTAL REQUIREMENTS: * While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to climb and stoop, kneel, crouch, or crawl. * Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The employee must occasionally lift and/or move up to 25 pounds. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Benefits, Pet Insurance, and Employee Discount Program * Mental Wellness Resources and Employee Assistance Program (EAP) * Holidays (10 per year), vacation time, sick leave, long-term disability insurance, and additional benefits are available. Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

Job Description On Lok PACE We are a non-profit healthcare organization (not a security company). . Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Security Officer is a uniform position that is responsible for maintaining a safe and secure environment for participants and employees by enforcing security policies and procedures. Under the direction of the Security Supervisor, the Security Officer will be posted at the Front Desk monitoring, visitors, staff, participants, and unauthorized people trying to enter the building. When not posted at the Front Desk he/she will patrol the inside and outside of the center in order to check for possible intruders or potential security issues. The Security Officer performs services to assure the safety and protection of On Lok property and personnel. DUTIES / RESPONSIBILITIES: Act lawfully in direct defense of life or property per policy and procedure. Inspects all areas for safety and fire hazard; and file reports on safety precautions. Monitor alarm systems, and closed circuit cameras. Observe for signs of crime or disorder and investigate disturbances. Conducts security patrols of building perimeter and investigates suspicious activity. Take accurate notes of unusual occurrences. Report and Evaluate incidents and determine course of action. Interact with law enforcement if needed. Report and track all incidents by recording observation, information, occurrence, and surveillance activities, and interviewing witnesses. Assist with Access Controls: Point of entry controls systems. QUALIFICATIONS (knowledge, skills, abilities): Minimum three years of security experience, college degree preferred. Valid BSIS Security Guard Card with 40 hours of training certificate. Training or experience in security customer services in a health environment. Knowledge of generally accepted safety/security protocol and procedures. Ability to work within the framework of a multidisciplinary team. Flexibility, creativity, assertiveness, ability to communicate and get along with a diverse group of employees. Able to multitask and must possess strong organization, verbal and written communication skills. Skilled in using Microsoft Office and database access systems. Ability to write complete, detailed and accurate reports. Must be able to be on-call and work overtime. Must be able to travel to various work-site locations on demand. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************). Job Posted by ApplicantPro

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction of the Program Manager, the Center Scheduler is responsible for the scheduling and coordination of in-house and outside appointments for On Lok participants. DUTIES / RESPONSIBILITIES: * Generate specialty referral and schedule both in-house and outside medical appointments. * Provide all necessary documents required for medical and specialist appointments. * Cancel/reschedule medical and specialist appointments and inform the participants and families. * Enter and track all in-house and outside appointments in PaceLink Scheduler. * Complete paperwork for all medical appointments. * Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals in specialists and outside appointment in PaceLink Scheduler. * Generate referral forms for visiting Primary Care Physician (PCP) and enter in PaceLink. * Send all documents to PCP after appointments are completed. * Obtain and keep track of diagnostic requests and billing forms as needed. * Prepare podiatry forms for podiatry visits. * Communicate effectively (written and verbal) with providers, participants, family and team members. * Update PaceLink Scheduler for changes related to the appointment. * Prepare and maintain monthly calendar for specialists in NextGen PM (NextGen Practice Management software). * Provide coverage for other scheduler as needed. * Call facilities to obtain test results if not reported to clinic in a timely manner. * Prepare paperwork pertaining to meals and transportation as related to appointments. * Coordinate services pertaining to appointments such as transportation, meals, translation and escorts. * All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities) * Minimum two years of experience in a healthcare setting, preferably with the elderly. * Knowledge of healthcare and proven experience in medical billing and scheduling from diverse backgrounds and job classifications. * Demonstrated excellent communication skills, both written and verbal. * Proficient computer skills required. * Flexibility, initiative and willingness to participate in all aspects of the organization. * Bilingual ability may be required for specific assignments. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

Sign-On Bonus: $1,500 On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Supervisor/Manager, the Caregiver 2 provides personal care services to On Lok participants receiving home care and/or day center services. At On Lok, Caregivers provide the same services as a "Personal Care Attendant" position referred to in the PACE regulation (42 CFR Part 460). DUTIES / RESPONSIBILITIES: May perform duties of a Caregiver 1. Provides onboarding and ongoing training for other Caregiver-1s and 2s using manuals and formal training materials as a guide. Active participation in departmental meetings and family meetings as needed. Other related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): Minimum one-year experience working with frail or elderly required. Minimum one-year experience working in home or clinic setting preferred. HHA or CNA required. Understanding of PACE model gained through personal experience or research. Must be flexible and have a positive attitude working across multiple settings. Ability to work independently and as part of interdisciplinary team. Must have current Basic First Aid and CPR certification. Knows, uses and explains use of safety equipment for lifting; corrects others in a positive way "here let me help you and show you how this works". Physical requirements: Ability to stoop, reach, stand, walk, push, pull, lift, grasp, talk, hear, and repeat motions of the wrist and hands. Must have visual acuity. Must be able to lift/move weight that is within individual physical ability and use appropriate lifting devices or request assistance when needed. Basic English reading and writing required; bilingual ability may be required in specific assignments and daily participant interaction. Basic computer skills; able to use or learn to use multiple applications such as email, electronic health record. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Benefits, Pet Insurance, and Employee Discount Program Mental Wellness Resources and Employee Assistance Program (EAP) Holidays (10 per year), vacation time, sick leave, long-term disability insurance, and additional benefits are available. Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Talent (****************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Dietitian, the Nutrition Assistant provides oversight in the kitchen to assure dietary compliance and administrative and project coordination support to the Dietitian. He/she applies professional skills, knowledge and judgment to perform a broad range of special diet preparation and administrative duties. DUTIES / RESPONSIBILITIES: 1. Prepares food provided by contractor to assure proper consistency, texture and food preference according to care plan 2. Assigns work to and oversees work of Kitchen Helper to assure that food is provided in a timely and correct manner and kitchen standards for preparation and cleanliness are upheld 3. Assist Dietitian by ordering and monitoring supplies, meals and supplements, printing meal cards, preparing menus, notifying appropriate staff of diet changes, and collecting nutrition related data for Dietitian 4. Conducts weekly QA/kitchen inspection and assist with implementation of quality improvement plans 5. Maintains administrative files and other related records 6. Other related duties as assigned QUALIFICATIONS (knowledge, skills, abilities): 1. ServeSafe Certification 2. Minimum High school graduate or general education diploma (GED). Nutrition/Dietetics-related background preferred 3. Minimum of one year of related experience preferred with preparation to meet special dietary needs 4. Computer proficient in MS Office Suite and using the Internet required 5. Good judgment, ability to work under pressure. Demonstrates leadership abilities, creativity and flexibility. 6. Strong organizational skills. Ability to handle multiple tasks 7. Strong verbal and written communication skills. 8. Ability to lift up to 50 pounds On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: This position has a matrixed reporting structure to the Program/Center Manager and Center Support Supervisor, or may report to a Reception Supervisor if applicable. The Receptionist performs a variety of clerical functions pivotal to the efficient management of the center. This role is primarily responsible for managing incoming calls, greeting and checking in all visitors, as well as providing administrative support and maintaining clear communication and collaboration with the interdisciplinary team (IDT) and center staff. DUTIES / RESPONSIBILITIES: Greet and screen all incoming visitors and direct them appropriately based on nature of visit; greet participants when they arrive and ensure they are seen by appropriate staff and directed to the appropriate program; ensure that visitors sign in and out of logbook or system and have appropriate ID name tags on. Answer and screen all main phone line incoming telephone calls, engage the language line (interpreter services) as-needed, and direct all calls to the appropriate team; provide accurate program and services information; monitor the main phone voicemail account and return or direct messages appropriately. Demonstrate knowledge of and uphold established policies and procedures, objectives, quality assurance program, safety and regulatory standards. Champion Healthcare Hospitality through the On Lok practice of G.R.E.A.T. for 5-Star service at the center. Provide appropriate program and service information to program participants and advocate for them to ensure they are receiving attention timely. Communicate regularly with Program Manager and/or Center Support Supervisor to provide feedback on center functioning, report inefficiencies, and propose strategies to improve workflows and processes that serve our team members and participants. Organize mail and other packages; inform appropriate person/distribute accordingly. Assist center staff & IDT members with administrative tasks as requested, including but not limited to assisting kitchen team with portable meal labeling on bags, assisting clinic staff with paperwork from providers, and assisting transportation with coordinating schedules. Lock entry and/or fire exit upon closing; in coordination with program staff and security team, share responsibility for security of all entrances and exits to building. May be responsible to support trouble shooting of on-call administrators and Medical Doctors (MDs). All other reasonably related jobs as assigned. QUALIFICATIONS (knowledge, skills, abilities): High School graduate or equivalent required. Minimum of two (2) years of work experience in a customer-facing administrative role (i.e. walk-in customer service, reception). Minimum one (1) year experience working with the frail or elderly in a volunteer or professional capacity. Experience and excitement to work with a diverse population of colleagues and participants. Excellent interpersonal skills, including ability to communicate in a professional and warm manner and provide clear and accurate verbal and written communications. Thrive in a busy, engaging environment with multiple interruptions and varied types of work. Highly organized, able to prioritize tasks and conduct thorough follow-up. Bilingual ability may be required for specific assignments (Bilingual Spanish/English, Mandarin/English or Cantonese/English). Computer proficient with experience in Microsoft Office Suite, scheduling systems, and other relevant office technology. Familiarity and moderate technical understanding of office equipment; ability to troubleshoot and report issues to servicers, as needed. Experience working with dementia population, preferred. Experience with electronic health record system preferred. Experience working within the framework of an interdisciplinary team preferred. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Rehabilitation Aide provides functional maintenance therapy services to On Lok participants under the clinical supervision of Physical and Occupational Therapists. This role may report directly to the Program Manager, Center Support Supervisor or a Clinical Specialist, depending on the Center configuration. DUTIES / RESPONSIBILITIES: * Provide Functional Maintenance Therapy (FMP) according to the individual treatment plan in therapeutic exercises, therapeutic activities, therapeutic groups, and/or other activities as directed by the Physical Therapist and/or Occupational Therapist. Report observed changes in the participant's condition to supervising therapists. * Record daily treatment service in the rehabilitation Monthly Service Record (FMP Flow Sheet) accurately and in a timely manner. * Prepare the rehab Monthly Service Record (FMP Flow Sheet) accurately according to PT/OT treatment plans. * Maintain the tidiness and cleanliness of therapy equipment and devices according to agency cleaning protocols. * Monitor and check the rehab gym for adequate equipment and supplies. Assure that equipment is in operating condition and communicate to therapists any damage or other indications of malfunction in need of maintenance. * Demonstrate safe practices by utilizing proper body mechanics, adhering to universal precautions, and maintaining environmental safety. * Promote the benefits of therapy and motivates participants in therapeutic exercise programs. * Orient and train new employees to FMP and equipment as requested by the Physical/Occupational Therapists and/or Specialists. * Provide direct personal care services to participants as needed and assigned by the supervisor. * Contribute to center operations by demonstrating leadership, collaborating with interdisciplinary team members, participating in team discussions, and supporting team treatment plans. * Other related duties as assigned by Program Manager or Physical/Occupational Therapists. QUALIFICATIONS (knowledge, skills, abilities): * Demonstrated interest, ability, and at least one year of experience in working with the elderly or frail population. * Demonstrated interest, enthusiasm, skills, and ability to work in the specialty area of rehabilitation (therapy services). * Ability to work independently and as part of the interdisciplinary team. * Ability to use basic verbal and written English skills to communicate with participants, colleagues, and supervisors. Bilingual ability preferred. * Computer literacy for clerical, administrative, and/or clinical data tasks. * Physical activities require the ability to stoop, reach, stand, walk, push, pull, lift, grasp, and/or other movements associated with job duties. * Physical Requirement: Ability to handle direct participant care related to job duties within the parameters of organization's Safe Participant Handling policy. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Program Manager, the Center Supervisor provides operational support to the PACE center by directing and supervising the administrative support staff and the center geriatric aides. DUTIES / RESPONSIBILITIES: 1. Provides supervision, leadership, and direction to the center-based Geriatric Aides (I & II). Manages GA and administrative support staff schedules and implements staffing plan. Under the supervision of the Program Manager, the center supervisor will be responsible for recruiting, orientation and training, disciplinary actions, and terminations, as necessary. Supervises GAs and support staff, promotes staff development, and evaluates staff performance. Promotes employee recognition and exceptional customer service. Ensures that GAs and support staff are effectively performing duties and provides ongoing coaching and training. Oversees time cards, and administrative duties for payroll. This position may supervise additional staff as assigned. 2. May provide supervision, leadership, and direction to additional administrative support staff as identified by the local Program Manager. Tasks include 1(a) through 1(f) as above. 3. Oversees the daily operations of the center. This includes: Participant care Inside appointments Transportation communication and coordination Meals & snacks Supplies 4. Generates reports and completes any required EHR data entry. 5. Serves as an effective member of OLSHS's management team. Collaborates with other supervisors and participates in required meetings. 6. Works collaboratively with the program manager on issues related to quality programming, efficiency and cost effectiveness, such as: Advance the goals and objectives of the organization Develop department specific performance goals Implement quality improvement plans Participate in establishing and monitoring financial targets. 7. Maintains active involvement in the promotion of On Lok in the community, which may include after-hours events. 8. Participates in the administrator on-call rotation providing after-hours coverage for On Lok in their respective region. 9. Actively participates in disaster planning activities and training (Incident Command System). 10. Other duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): 1. Bachelor's degree preferably in healthcare or business management or equivalent experience. Health related experience within the last three-years. Additional healthcare related certification/licenses preferred. 2. At least two-years of supervisory experience preferred. 3. Is efficient, responsive, professional, and has excellent organization and communication (verbal and written) skills. 4. At least one-year experience with the frail or elderly. 5. Computer literate with Microsoft Office Suite. 6. Has a demonstrated ability to lead and maintains an upbeat and positive approach to reinforcing behaviors and creating a highly effective team. 7. Skilled facilitator and problem solver with excellent interpersonal skills with both internal and external customers. 8. Ability to work effectively independently and as part of an interdisciplinary team. 9. Bilingual skills in Cantonese or Spanish preferred. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under supervision of Program Manager or designee, the Administrative Assistant II is responsible for achieving specified administrative objectives and performing a broad range of administrative and clerical duties. DUTIES / RESPONSIBILITIES: Assists the Program Manager with administrative and clerical support. Carry out administrative duties such as filing, typing, copying, binding, scanning etc. Maintains and updates team calendar via Outlook and/or hard copy calendar to meet targeted dates (i.e. specific training, new intakes tracking). Acts as a liaison with other departments and outside agencies as instructed. Handles sensitive and non-routine information in a confidential manner. Prepares and receives internal/external correspondences. Maintains and updates database, files, and record systems. Retrieves information from files when needed. Researches and prepares for meetings, presentations, reports, and take accurate minutes of meetings. Supports the center with payroll entry as needed. Assists with maintaining supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies; verifying receipt of supplies as needed. Assists with covering reception, telephone, mail distribution, and appointment scheduling as needed. May assist with the development of Administrative Assistant I's by providing information, education, educational opportunities and experiential growth opportunities. All other reasonably related jobs as assigned. QUALIFICATIONS (knowledge, skills, abilities): Three years of administrative support experience preferred. Two years of college preferred. Proficiency in general office equipment. Proficient in MS Office Suite. Strong organizational skills and ability to multitask. Strong verbal and written communication skills. Must work well in a fast paced environment. Ability to work both independently and with a team. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

Job Description On Lok Dedicated to The Care of Elders: On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The People Operations Manager (POM) manages the People Operations team, which includes Coordinators and Generalists. Responsible for the day-to-day HR support of the organization. Works closely with all areas of the People Department to ensure a high level of customer service and efficient operations. Responsible for planning and implementation of quarterly and annual cycles/programs (focal and merit, recognition, health screening, etc.). Ensures collaborative and interwoven partnerships to support open enrollment, wage and hour compliance, government reporting, security, safety, payroll, and other appropriate work. Develops relationships across the organization that are grounded in trust and authenticity. Ensures equitable application of policies and helps improve policies and processes to support On Lok and its employees. Creates an environment where employees receive a high level of customer service and respect, helping them feel heard, appreciated, and stay engaged. Stays informed of new legislation and changing requirements. Serves as the People Generalist of the People Department and a key point of contact for directors and senior leaders; provides coaching and mentoring to the team as well as leaders across the organization. Champions the organization's core values and strategic commitment to attract, retain, advance, and supports a broadly diverse workforce of the highest level of excellence that thrives in an inclusive, equitable, and just workplace culture. DUTIES / RESPONSIBILITIES: General Responsibilities Effectively supports the full employee lifecycle, including onboarding, engagement, retention, development and exit processes. Ensures adherence to policies, regulations and employment laws and makes or recommends improvements to reduce risks while maintaining a positive employee centric culture. Streamlines processes to improve productivity. Works independently to meeting assigned objectives while adhering to approved budgets. Leads change efforts and various People (Employee) Relations activities. Identifies root causes and recommends effective and holistic solutions. Oversees the effective maintenance and updates of employee documentation, including employee data files and reports, policies and procedures, the Employee Handbook, and audit readiness activities. Staff Leadership & Management Creates a strong customer service culture within the People Department. Supports and trains the staff and organization in identifying trends, addressing simple to complex and sensitive matters/situations. This is inclusive of reasonable accommodation, validation and investigation of allegations, gross misconduct, policy violations, or separations, workers' compensation claims, health screening requirements and return to work accommodations, and various protocols. Provides guidance to staff on navigating challenging interpersonal dynamics, facilitation of complaint resolution, including investigations. Partnerships with Cross-Functional Teams Guides supervisors/leaders on effective management of employee performance, i.e., coaching, ongoing and timely feedback, career growth, progressive discipline activities and performance improvement plans. Coaches supervisors/leaders on team dynamics to build and grow successful inclusive teams, identify and motivate high performers, and navigate difficult conversations. Provides guidance to ensure compliance with internal policies and practices as well as employment laws and regulations. Partners with Talent Management and staff to support workforce planning, recruitment, benefits and compensation programs, engagement and education. Supports the implementation and execution of training and employee retention strategies, including developing staff and facilitating training programs that is designed to reinforce On Lok's culture. Works closely with the Internal Communications for organization-wide announcements. Collaborates with Security/Safety on preventing workplace violence, development of proactive safety programs, and responses to accidents or worker's compensation reports. Partners with Legal and Compliance on policies, employee relations, employee handbook, work ethics and appeal situations; recommends best practices. Supports the Payroll Department to ensure compliance with wage and hour regulations, train and guide supervisors on time and attendance administration and help ensure the lowest possible legal and financial risk exposures. Supports the Director, People Operations with committee activities; prepares reports and materials, and attends various internal Committees. Other Responsibilities Handles escalated matters; attends and participates in employee disciplinary meetings, separations, and investigations. Understands trends, best practices, and regulatory changes that could impact the organization. Performs duties as assigned with tact, discretion and in accordance with confidentiality requirements. Leads special projects as assigned. QUALIFICATIONS (knowledge, skills, abilities): Associate's Degree in Human Resources or business-related field or equivalent work experience. Bachelor's preferred. 6+ years Human Resources-related experience with strong knowledge and background in employee relations, workers' compensation, leaves and accommodations, change management. 2+ years Human Resource Staff management experience, HRIS software applications as a user and administrator. An Effective Collaborator: Works proactively and cohesively in a dynamic, interdisciplinary team environment, and can successfully operate in complex situations. Able to gain trust from supervisors and staff and are known for supporting them to ensure they are set up for success. Strong Business Acumen: Able to make sound business decisions by combining a number of factors, such as understanding objectives of the organization's stakeholders and consequences, to arrive at the best outcome for a given situation. A Team Player: Nothing is beneath or above you. Quick to always lend a hand, or two. Able to influence without authority and naturally seek to support both small projects and large strategic goals. Emotionally Intelligent: Self-aware and perceptive. Able to nurture relationships, can work and communicate well with diverse group of staff. Optimistic, empathetic, compassionate, flexible, curious, and well-respected by staff. Understands and respects confidentiality. Able to professionally handle stressful situations. Resourceful and Adaptable: Able to work in an environment with ambiguity and rapid change. Overcomes obstacles, and able to offer creative and sustainable solutions. Rigorous about prioritizing. Grounded in Equity: Brings a strong equity analysis, starting from self-awareness to making decisions and coaching others to create just outcomes. Aware of Cultural Dynamics: Exhibits confidence around being culturally aware while helping address problematic actions and policies. Communicator: Proficiency in English. Strong verbal, written and listening skills; able to diplomatically and tactfully interact with staff and supervisors at all levels; comfortable communicating in large and small group settings. Computer Proficiency: Familiarity with HR Information Systems (HRIS) and payroll software. Experience using all Microsoft Office programs. Other: Excellent interpersonal and customer service skills. Strong attention to detail, able to think outside of the box, results-oriented, active listener, problem solver. Proven ability to meet deadlines. On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************). Job Posted by ApplicantPro

On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: The Social Worker provides direct case management services to On Lok participants. The primary role of the MSW is to assist participants and their family/caregivers to cope with the social and emotional issues and practical arrangements related to maintaining their independence. With support from the Social Work Lead, the MSW serves as an integral member of the Interdisciplinary team (IDT) providing assessments, coordination, treatment planning, information and referral to community resources and other social work services to meet the complex needs of participants and their families. DUTIES / RESPONSIBILITIES: Clinical Practices and Case Management * Utilize independent judgement and discretion to provide case management to a panel of participants. * Conduct initial and routine psychosocial assessments on new and existing participants in order to develop, implement and update individualized care plans and interventions. * Partner with caregivers and support system to develop care plan and deliver services. * Identify risks and other psychosocial problems. * Identify service needs of each participant; advocate, refer, coordinate and follow up in a timely fashion. * Provide individual counseling. * Facilitate family conferences. * Reach out to the larger community to meet participants' specific needs. * Assess needs and complete discharge planning when a participant dis-enrolls from On Lok. * Facilitate participant and/or caregiver groups and participate in special events such as weekend caregiver workshops. Interdisciplinary Team Member Roles and Responsibilities * Act as the main liaison between participants, caregivers, the team, and the community. * Work with relevant departments such as Health Plan and other community agencies (e.g. RCFE, NF, DAAS) * Adhere to all ethical and legal standards of social work practices. * Comply with all On Lok policies & procedures including but not limited to PACE, safety, and confidentiality requirements. * Fulfill all documentation requirements in a timely and accurate manner. * Actively participate in team meetings, advocate for the needs of participants and their caregivers, compromise differences among team members, support and carry out team plans. * Incorporate the Healthcare Hospitality G.R.E.A.T. Practices for 5-Star service. * Assist in the continuous quality improvement of social work services and efficiency of systems. * All other reasonably related duties as assigned. QUALIFICATIONS (knowledge, skills, abilities): * Graduate of an accredited college with a Master's of Social Work degree. * Minimum one-year experience with the frail or elderly. * Experience or ability in working with a diverse population. * Experience working within the framework of an interdisciplinary team. * Good interpersonal skills including ability to work cooperatively on an interdisciplinary team. * Highly organized, able to prioritize tasks and conduct thorough follow-up. * Excellent written and verbal communication skills. * Computer literate and basic knowledge of Microsoft Office. * Bilingual ability may be required for specific assignments. * Experience with electronic health record system (preferred). * Minimum one-year post MSW experience (preferred). * Minimum one-year case management experience (preferred). * Minimum one-year health care related experience (preferred). WORKING CONDITIONS: * Required to work in the field such as participant's home and other community settings. * May be required to travel to other locations for meetings or trainings. * Required to work in a fast pace, highly distractible setting. PHYSICAL & MENTAL REQUIREMENTS: * While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to climb and stoop, kneel, crouch, or crawl. * Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The employee must occasionally lift and/or move up to 25 pounds. The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program. On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): * Medical, Dental, and Vision coverage * Retirement Savings Plan 403(b) and Term Life/AD&D Insurance * Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) * Pet Insurance and additional discounts * Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************).

Job Description On Lok PACE We are a non-profit committed to our participants. Dedicated to The Care of Elders: PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible. Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career! POSITION SUMMARY: Under the direction and supervision of the Dietitian, the Nutrition Assistant provides oversight in the kitchen to assure dietary compliance and administrative and project coordination support to the Dietitian. He/she applies professional skills, knowledge and judgment to perform a broad range of special diet preparation and administrative duties. DUTIES / RESPONSIBILITIES: 1. Prepares food provided by contractor to assure proper consistency, texture and food preference according to care plan 2. Assigns work to and oversees work of Kitchen Helper to assure that food is provided in a timely and correct manner and kitchen standards for preparation and cleanliness are upheld 3. Assist Dietitian by ordering and monitoring supplies, meals and supplements, printing meal cards, preparing menus, notifying appropriate staff of diet changes, and collecting nutrition related data for Dietitian 4. Conducts weekly QA/kitchen inspection and assist with implementation of quality improvement plans 5. Maintains administrative files and other related records 6. Other related duties as assigned QUALIFICATIONS (knowledge, skills, abilities): 1. ServeSafe Certification 2. Minimum High school graduate or general education diploma (GED). Nutrition/Dietetics-related background preferred 3. Minimum of one year of related experience preferred with preparation to meet special dietary needs 4. Computer proficient in MS Office Suite and using the Internet required 5. Good judgment, ability to work under pressure. Demonstrates leadership abilities, creativity and flexibility. 6. Strong organizational skills. Ability to handle multiple tasks 7. Strong verbal and written communication skills. 8. Ability to lift up to 50 pounds On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more): Medical, Dental, and Vision coverage Retirement Savings Plan 403(b) and Term Life/AD&D Insurance Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP) Pet Insurance and additional discounts Holidays (10 per year), vacation time, sick leave, and long-term disability insurance Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime. Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records. On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status. If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (*********************). Job Posted by ApplicantPro